Lenovo ThinkPad Helix 20CG User manual

PN: SP40K04763
Printed in China
Third Edition (June 2015)
© Copyright Lenovo 2014, 2015.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA”
contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Safety, Warranty, and Setup Guide
Brief user notices
ThinkPad Helix (20CG and 20CH)
http://www.lenovo.com/support
Lenovo®electronic manuals... for a greener planet!
Refer to the electronic User Guide for detailed product information:
http://www.lenovo.com/UserManuals
Unpack
ThinkPad®Helix
ac power adapter and power
cord
Documentation
ThinkPad Helix Quickshot
Cover*
Lenovo Micro HDMI™ To VGA
Adapter*
ThinkPad USB 3.0 Ethernet
Adapter*
Lenovo Mini-DisplayPort to VGA
Adapter*
Tablet Digitizer Pen*
ThinkPad Active Pen*
ThinkPad Helix Ultrabook™
Keyboard*
ThinkPad Helix Ultrabook Pro
Keyboard* (with/without pen
holder)
ThinkPad Helix Folio Keyboard*
* Available on some models
Note: To enable full functionality of the special keys on your ThinkPad Helix Folio Keyboard, install the Hotkey Features Integration program on your tablet. It is recommended that you use the Lenovo System Update
program preinstalled on your tablet to help you easily download and install the required program. Alternatively, you can download and install the Hotkey Features Integration program from the Web site by doing the
following:
1. Go to http://www.lenovo.com/support and follow the on-screen instructions to choose your product. The Web page for your product is displayed.
2. On the Downloads tab, select Software and Utilities from the Component drop-down list box, and then locate the Hotkey Features Integration program for your tablet operating system. To quickly locate the
program, you also can directly type hotkey into the keyword text box on the right side of the drop-down list boxes and press Enter to search for the program.
3. Download the appropriate Hotkey Features Integration program and install it on your tablet.
4. Restart your tablet.
Initial setup
Important: Before using your tablet, be sure to read and understand the regulatory information and
safety information later in this document.
Note: Connect the tablet to ac power before you attempt to start the tablet for the first time; otherwise, the
tablet will not start. After you complete the initial setup, the tablet will no longer need ac power to start if
the battery is adequately charged.
1. Connect to power. Ensure that all power cord connectors are securely and completely plugged into
receptacles.
2. Press the power button to turn on the tablet. Then follow the on-screen instructions to complete the
initial setup.
Recovery solutions
Windows®recovery discs are not provided with your tablet. Instead, the Windows operating system
provides everything needed to recover from most software-based conditions that could prevent your
tablet from functioning correctly. As an added level of security and to help you recover from more extreme
problems, create your own recovery media as soon as possible using the Windows “Create Recovery
Media” function. Keep your recovery media in a safe place in case you need to recover from severe data
corruption or a hard-disk failure. For details, see “Recovery overview” in the electronic User Guide.
Controls, connectors, and indicators
Note: Your tablet might look slightly different from the following illustrations.
Microphones
Camera-status indicator
Front-facing camera
Ambient light sensor
Near Field Communication (NFC)
touchpoint*
Windows®Start screen control
Multi-touch screen
Screen-rotation-lock button
Power button
Keyboard connector
Dock connector
Rear-facing camera
Smart card slot*
System-status indicator
Speakers
Fingerprint reader*
Emergency-reset hole
Power connector
Micro HDMI connector
USB 3.0 connector
Micro-SD-card slot
Micro-SIM-card slot*
Volume-control buttons
Audio connector
* Available on some models
Accessing your User Guide
Your User Guide contains detailed information about your tablet. To
access your User Guide, do the following:
Windows 10:
1. Open the Start menu and then click Lenovo Companion. If
Companion is not displayed on the Start menu, click All apps to
display all programs, and then click Lenovo Companion.
2. Click Support →User Guide.
Windows 8.1:
1. Go to the Start screen.
2. Click the arrow icon in the bottom-left corner of the screen to go
to the Apps screen. If you are using a touch screen, swipe up to
go to the Apps screen.
3. Click Help and Support. The Windows Help and Support
window opens.
4. Click Lenovo User Guide.
Lenovo makes constant improvements to the User Guide of your
tablet. To ensure that you have the up-to-date information of your
tablet, see “Downloading publications” for information about
downloading the latest User Guide.
Downloading publications
Electronic versions of your tablet publications are available from the
Lenovo Support Web site. To download the publications for your
tablet, go to:
http://www.lenovo.com/UserManuals
Read this documentation before using your
tablet
This documentation provides critical safety and regulatory
information for Lenovo tablets.
Safety information
Plastic bag notice
DANGER
Plastic bags can be dangerous. Keep plastic bags away
from babies and children to avoid danger of suffocation.
Polyvinyl Chloride (PVC) cable and cord notice
WARNING:Handling the cord on this product or cords associated
with accessories sold with this product will expose you to lead, a
chemical known to the State of California to cause cancer, and birth
defects or other reproductive harm. Wash hands after handling.
General battery notice
DANGER
Batteries supplied by Lenovo for use with your product have
been tested for compatibility and should only be replaced
with approved parts. A battery other than the one specified
by Lenovo, or a disassembled or modified battery is not
covered by the warranty.
Battery abuse or mishandling can cause overheat, liquid
leakage, or an explosion. To avoid possible injury, do the
following:
•Do not open, dissemble, or service any battery.
•Do not crush or puncture the battery.
•Do not short-circuit the battery, or expose it to water or
other liquids.
•Keep the battery away from children.
•Keep the battery away from fire.
Stop using the battery if it is damaged, or if you notice any
discharge or the buildup of foreign materials on the battery
leads.
Store the rechargeable batteries or products containing the
rechargeable batteries at room temperature, charged to
approximately 30 to 50% of capacity. We recommend that the
batteries be charged about once per year to prevent
overdischarge.
Do not put the battery in trash that is disposed of in landfills.
When disposing of the battery, comply with local ordinances
or regulations.
Notice for built-in rechargeable battery
DANGER
Do not attempt to replace the built-in rechargeable battery.
Replacement of the battery must be done by a
Lenovo-authorized repair facility or technician.
Only recharge the battery strictly according to instructions
included in the product documentation.
The Lenovo-authorized repair facilities or technicians recycle
Lenovo batteries according to local laws and regulations.
Notice for non-rechargeable coin-cell battery
DANGER
Do not attempt to replace the non-rechargeable coin-cell
battery. Replacement of the battery must be done by a
Lenovo-authorized repair facility or technician.
The Lenovo-authorized repair facilities or technicians recycle
Lenovo batteries according to local laws and regulations.
The following statement applies to users in the state of
California, U.S.A.
California Perchlorate Information:
Products containing manganese dioxide lithium coin-cell
batteries may contain perchlorate.
Perchlorate Material - special handling may apply, See
www.dtsc.ca.gov/hazardouswaste/perchlorate
Using headphones or earphones
CAUTION:
Excessive sound pressure from earphones and headphones
can cause hearing loss. Adjustment of the equalizer to
maximum increases the earphone and headphone output

voltage and the sound pressure level. Therefore, to protect
your hearing, adjust the equalizer to an appropriate level.
Excessive use of headphones or earphones for a long period of time
at high volume can be dangerous if the output of the headphone or
earphone connectors do not comply with specifications of EN
50332-2. The headphone output connector of your tablet complies
with EN 50332-2 Sub clause 7. This specification limits the
computer’s maximum wide band true RMS output voltage to 150 mV.
To help protect against hearing loss, ensure that the headphones or
earphones you use also comply with EN 50332-2 (Clause 7 Limits)
or a wide band characteristic voltage of 75 mV. Using headphones
that do not comply with EN 50332-2 can be dangerous due to
excessive sound pressure levels.
If your Lenovo tablet came with headphones or earphones in the
package, as a set, the combination of the headphones or earphones
and the tablet already complies with the specifications of EN
50332-1. If different headphones or earphones are used, ensure that
they comply with EN 50332-1 (Clause 6.5 Limitation Values). Using
headphones that do not comply with EN 50332-1 can be dangerous
due to excessive sound pressure levels.
Regulatory information
Tablet models equipped with wireless communications comply with
the radio frequency and safety standards of any country or region in
which it has been approved for wireless use.
Ensure that you read the Regulatory Notice for your country or
region before using the wireless devices contained in your tablet. To
obtain a PDF version of the Regulatory Notice, see “Downloading
publications” in this document.
Brazil regulatory notice
Ouvir sons com mais de 85 decibeis por longos periodos pode
provocar danos ao sistema auditivo.
Mexico regulatory notice
Advertencia: En Mexico la operación de este equipo está sujeta a
las siguientes dos condiciones: (1) es posible que este equipo o
dispositivo no cause interferencia perjudicial y (2) este equipo o
dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
Service, support, and warranty information
The following information describes the technical support that is
available for your product during the warranty period and throughout
the life of your product. Online technical support is available during
the lifetime of a product at http://www.lenovo.com/support.
If you purchased Lenovo services, refer to the following terms and
conditions for detailed information:
•For Lenovo Warranty Service Upgrades or Extensions, go to:
http://support.lenovo.com/lwsu
•For Lenovo Accidental Damage Protection Services, go to:
http://support.lenovo.com/ladps
Warranty Information
Lenovo provides a warranty period for your tablet. To check the
warranty status of your tablet, go
to http://www.lenovo.com/warranty-status, and then follow the
instructions on the screen.
Your tablet is covered by the terms of the Lenovo Limited Warranty
(LLW), version L505-0010-02 08/2011. The LLW is displayed on
your tablet during the initial setup. If you cannot view the LLW either
from your tablet or from the Web site
(http://www.lenovo.com/warranty/llw_02), contact your local Lenovo
office or reseller to obtain a printed version.
After the initial setup has been completed, you can view the
warranty information from your tablet by doing the following:
Windows 10:
1. Open the Start menu and then click Lenovo Companion.If
Companion is not displayed on the Start menu, click All apps to
display all programs, and then click Lenovo Companion.
2. Click Support →Warranty & Services.
Windows 8.1:
1. Go to the Start screen.
2. Click the arrow icon in the bottom-left corner of the screen to go
to the Apps screen. If you are using a touch screen, swipe up to
go to the Apps screen.
3. Click Warranty Information.
Customer Replaceable Units
Customer Replaceable Units (CRUs) are parts that can be upgraded
or replaced by the customer. To view the instructions on replacing
the CRUs, see the respective section in the User Guide. See
“Accessing your User Guide” for additional information.
Your tablet has the following self-service CRUs:
•ac power adapter
•Power cord
•Tablet Digitizer Pen or ThinkPad Active Pen *
•ThinkPad Helix Quickshot Cover*
•ThinkPad USB 3.0 Ethernet Adapter*
•Lenovo Micro HDMI To VGA Adapter*
•Lenovo Mini-DisplayPort to VGA Adapter*
•ThinkPad Helix Ultrabook Keyboard*
•ThinkPad Helix Ultrabook Pro Keyboard*
•ThinkPad Helix Folio Keyboard*
* Available on some models
Worldwide telephone technical support
This section lists Lenovo Support telephone numbers. If you cannot
find the support telephone number for your country or region,
contact your Lenovo reseller or Lenovo marketing representative.
Before contacting a Lenovo technical support representative, have
the following information available: model and serial number, the
exact wording of any error message, and a description of the
problem.
Important: Telephone numbers are subject to change without
notice. The most up-to-date telephone list for the Customer
Support Center is always available
at: http://www.lenovo.com/support/phone
Country or region
Telephone number
Algeria
[phone] (French, Spanish)
Anguilla
1-800-426-7378 (English)
Antigua and
Barbuda
1-800-426-7378 (English)
Argentina
0800-666-0011
0800-266-1583
(Spanish, English)
Armenia
0-60690077
(Standard charges apply)
(Russian, English)
Australia
1800 041 267 (English)
Austria
0810-100-654 (German)
Bahamas
1-800-426-7378 (English)
Bahrain
Kanoo IT: 00 973 1771 1722
Bahrain Business Machine LLC:
00 973 1758 4302
(Arabic, English)
Bangladesh
AWSP Flora Limited:
70-200-6853 88-0171-000-0000 (Mobile)
Country or region
Telephone number
Email: [e-mail]
Belarus
8-256400184
(Standard charges apply)
(Russian, English)
Belgium
02-339-36-11 (Warranty service and support)
(Dutch, French)
Bermuda
1-800-426-7378 (English)
Bolivia
0800-10-0189 (Spanish)
Brazil
Calls made from within the Sao Paulo region:
11-3889-8986
Calls made from outside the Sao Paulo region:
0800-701-4815
(Portuguese)
Brunei Darussalam
Dial 800-1111, and then dial
866-273-5446
(Bahasa Melayu, English)
Canada
1-800-565-3344 (English, French)
Cayman Islands
1-800-426-7378 (English)
Chile
800-361-213 (Spanish)
China
Technical Support Line:
400-100-6000
(Mandarin)
Colombia
01-800-011-0227
01-800-912-3021
(Spanish)
Costa Rica
0-800-011-1029 (Spanish)
Croatia
385-1-3033-120 (Hrvatski)
Cyprus
800-92537 (Greek)
Czech Republic
800-353-637 (Czech)
Denmark
7010-5150 (Warranty service and support)
(Danish)
Dominican
Republic
1-866-434-2080 (Spanish)
Ecuador
1-800-426911-OPCION 4 (Spanish)
Egypt
Primary: 0800-0000-850 Secondary:
0800-0000-744
(Arabic, English)
El Salvador
800-6264 (English)
Estonia
372-66-0-800
(Estonian, Russian, English)
Finland
358-800-1-4260
(Warranty service and support) (Finnish)
France
Hardware: 0810-631-213 (Warranty service
and support) (French)
Georgia
995-706-777-826
(Standard charges apply)
(Russian, English)
Germany
0800-500-4618 (Gebührenfrei)
(Garantieservice und Support) (German)
Greece
Contact the nearest Lenovo Business Partner
Grenada
1-800-426-7378 (English)
Guatemala
Dial 999-9190, wait for operator, and request to
reach 877-404-9661 (Spanish)
Honduras
800-0123 (Spanish)
Hong Kong
(852) 3516-8977
(Cantonese, English, Mandarin)
Hungary
+ 36-13-825-716
(English, Hungarian)
India
(Primary) 1800-419-4666 (Tata)
(Secondary) 1800-3000-8465 (Reliance)
Email: [e-mail]
(English, Hindi)
Indonesia
1-803-442-425
62 213-002-1090
(Standard charges apply)
(English, Bahasa Indonesia)
Ireland
1-881-1444 (Warranty service and support)
(English)
Israel
972-3-531-3900 (Givat Shmuel Service Center)
(Hebrew, English)
Italy
39-800-820-094 (Warranty service and
support) (Italian)
Jamaica
1-800-426-7378 (English)
Japan
0120-000-817 (Japanese, English)
Jordan
Jordan Business Systems:
00-962-6-500-0999 Ext 713/127
General Computer & Electronic (GCE):
00-962-6-551-3879
(Arabic, English)
Kazakhstan
77-273-231-427
(Standard charges apply)
(Russian, English)
Kenya
080-0733-256 (English)
Korea
080-513-0880 (Toll Free)
02-3483-2829 (Standard charges apply)
(Korean)
Kuwait
Easa Hussain Al Yousifi:
00-965-2244-5280
AM. KHORAFI:
00-965-2200-1100 1127
Khorafi Business Machines (KBM):
00-965-2259-4611
Diyar United Company:
00-965-4378-383
Redington Kuwait:
00-965-2433-3203;
2545-6250 / 2545-6251
(Arabic, English)
Latvia
371-6707-360
(Latvian, Russian, English)
Lebanon
Quantech: 00-961-1999-500
Computer Business Machine (CBM):
00-961-1680-180
El Haceb S.A.L: 00-961-1771-300
(Arabic, English, French)
Libyan Arab
Jamahiriya
33-6-7348-1739 (French, English)
Lithuania
370 5278 6602 (Lithuanian, Russian, English)
Luxembourg
352-360-385-222 (French)
Macao
0800-807 / (852) 3071-3559
(Cantonese, English, Mandarin)
Macedonia
389-2309-625 (Macedonian)
Malaysia
1-800-88-0013
03-7724-8023 (Standard charges apply)
(English)
Malta
356-21-445-566
(English, Italian, Maltese, Arabic)
Mexico
001-866-434-2080
01-800-083-5622
01-554-738-0318 (Standard charges apply)
(Spanish)
Moldova
0-60223433
(Standard charges apply)
(Russian, English)
Morocco
212-5-22-509-35 (Arabic)
Nepal
977-985-0-0
300-071-399 (mobile)
Email: [e-mail]
Netherlands
020-513-3939 (Dutch)
New Zealand
0508-770-506 (English)
Nicaragua
001-800-220-2282 (Spanish)
Nigeria
070-8060-1481 (English)
Norway
8152-1550 (Norwegian)
Oman
Khimji Ramdas Computer Communication
Systems:
00-968-2469-6255
Overseas Business Machines (OBM):
00-968-2460-1072, 2460-5018
Gulf Business Machines Services (GBMS):
00-968-2455-9831
Country or region
Telephone number
Pakistan
International Office Products (pvt) Ltd.:
00-92-212-422-569
00-92-213-241-2023
Selling Business Systems:
00-92-21-568-9823
Panama
001-866-434 (Lenovo Customer Support
Center- toll free)
(Spanish)
Paraguay
009-800-52-10026
009-800-44-10119
(Spanish)
Peru
0-800-50-866 OPCION 2 (Spanish)
Philippines
1-800-8908-6454 (GLOBE subscribers)
1-800-1441-0719 (PLDT subscribers)
(Tagalog, English)
Poland
48-22-273-9777 (Polish, English)
Portugal
808-225-115
(Standard charges apply) (Portuguese)
Qatar
Al Mana Computer Services:
00-9744-4489-966 (ext. 1992)
Qatar Computer Services W.L.L:
00-9744-4441-212 (Arabic)
Romania
4-021-224-4015 (Romanian)
Russia
[phone]
[phone]
(Standard charges apply)
(Russian)
Saint Lucia
1-800-426-7378 (English)
Saudi Arabia
800-84-451-28
(Standard charges apply)
(Arabic)
Singapore
6818-5315 (Standard charges apply)
1-800-415-5529
(English, Mandarin, Bahasa Malaysia)
Slovakia
[phone]
Slovenia
386-1-2005-60 (Slovenian)
South Africa
0800-110-756 (English)
Spain
34-917-147-833 (Spanish)
Sri Lanka
9477-7357-123
(Sumathi Information systems) (English)
Sweden
077-117-1040 (Warranty service and support)
(Swedish)
Switzerland
0800-55-54-54 (Warranty service and support)
(German, French, Italian)
Taiwan
0800-000-702 (Mandarin)
Thailand
001-800-4415-734
([phone] (Standard charges apply)
(Thai, English)
Tortola
1-800-426 7378 (English)
Trinidad and
Tobago
1-800-426-7378 (English)
Turkey
444-04-26 (Turkish)
Turks and Caicos
1-800-426-7378 (English)
Ukraine
044-362-42-81 (Standard charges apply)
089-320-24-92 (Standard charges apply)
(Ukraine, Russian, English)
United Arab
Emirates
8000-3570-2810 (Standard charges apply)
(Arabic)
United Kingdom
03705-500-900 (local rate)
(Standard warranty support)
(English)
United States
1-800-426-7378 (English)
Uruguay
000-411-005-6649 (Spanish)
Venezuela
0-800-100-2011 (Spanish)
Vietnam
120-11072 (Toll Free)
84-8-4458-1042 (Standard charges apply)
Yemen
Al Khirbash and Agencies:
00-967-1209-8278
Yemen Business Machines (YBM):
00-967-3-213324
00-967-3-214655
00-967-3-213909
(Arabic)
Lenovo product service information for Taiwan
Electronic emission notices
This device has been tested and found to comply with the limits for a
Class B digital device. The User Guide for this product provides the
complete Class B compliance statements that are applicable for this
device. See “Accessing your User Guide” for additional information.
Korean Class B compliance statement
European Union conformity
EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia
Radio and Telecommunications Terminal Equipment Directive
This product is in compliance with the essential requirements and
other relevant provisions of the Radio and Telecommunications
Terminal Equipment Directive, 1999/5/EC. The Declaration of
Conformity information is located in the Regulatory Notice, which
you can download from the Lenovo Support Web site. See
“Downloading publications” for additional information.
Recycling and environmental information
Lenovo encourages owners of information technology (IT)
equipment to responsibly recycle their equipment when it is no
longer needed. Lenovo offers a variety of programs and services to
assist equipment owners in recycling their IT products. For
information on recycling Lenovo products, go to:
http://www.lenovo.com/recycling
Important WEEE information
Electrical and electronic equipment marked with
the symbol of a crossed-out wheeled bin may
not be disposed as unsorted municipal waste.
Waste of electrical and electronic equipment
(WEEE) shall be treated separately using the
collection framework available to customers for
the return, recycling, and treatment of WEEE.
Country-specific information is available at:
http://www.lenovo.com/recycling
Recycling information for Japan
Recycling information for China
Additional recycling statements
Additional information about recycling tablet components and
batteries is in your User Guide. See “Accessing your User Guide” for
details.
Restriction of Hazardous Substances Directive (RoHS)
European Union RoHS
Lenovo products sold in the European Union, on or after 3 January
2013 meet the requirements of Directive 2011/65/EU on the
restriction of the use of certain hazardous substances in electrical
and electronic equipment (“RoHS recast” or “RoHS 2”).
For more information about Lenovo progress on RoHS, go to:
http://www.lenovo.com/social_responsibility/us/en/RoHS_Communi
cation.pdf
China RoHS
The information in the following table is applicable for products
manufactured on or after January 1, 2015 for sale in the People’s
Republic of China.
Turkish RoHS
The Lenovo product meets the requirements of the Republic of
Turkey Directive on the Restriction of the Use of Certain Hazardous
Substances in Waste Electrical and Electronic Equipment (WEEE).
Ukraine RoHS
India RoHS
RoHS compliant as per E-Waste (Management & Handling) Rules,
2011.
Eurasian compliance mark
California BC mark
ENERGY STAR
Select models conform to ENERGY STAR®
requirements. Additional ENERGY STAR
information is in your User Guide. See “Accessing
your User Guide”.
Legal notices
Lenovo, For Those Who Do., the Lenovo logo, ThinkPad, and the
ThinkPad logo are trademarks of Lenovo in the United States, other
countries, or both.
Ultrabook is a trademark of Intel Corporation in the U. S. and/or
other countries.
Microsoft and Windows are trademarks of the Microsoft group of
companies.
The term HDMI is a trademark of HDMI Licensing LLC in the United
States and other countries.
Other company, product, or service names may be trademarks or
service marks of others.