Lexmark C6100 Series User manual

C6100 Series
User's Guide
January 2016 www.lexmark.com
Machine type(s):
5063
Model(s):
539

Contents
Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Learning about the printer...........................................................................8
Finding information about the printer.............................................................................................................8
Selecting a location for the printer..................................................................................................................9
Printer configurations........................................................................................................................................10
Attaching cables.................................................................................................................................................. 11
Using the control panel.................................................................................................................................... 12
Understanding the status of the power button and indicator light....................................................... 13
Using the home screen.....................................................................................................................................13
Menus list..............................................................................................................................................................15
Printing a menu settings page........................................................................................................................15
Setting up and using the home screen applications..............................16
Customizing the home screen........................................................................................................................16
Using Display Customization.......................................................................................................................... 16
Setting up Forms and Favorites..................................................................................................................... 16
Configuring Eco‑Settings..................................................................................................................................17
Using Customer Support.................................................................................................................................. 17
Using QR Code Generator...............................................................................................................................17
Setting up Device Quotas................................................................................................................................ 17
Using Google Drive............................................................................................................................................18
Loading paper and specialty media..........................................................19
Setting the size and type of the specialty media.......................................................................................19
Configuring Universal paper settings........................................................................................................... 19
Loading trays....................................................................................................................................................... 19
Loading the multipurpose feeder...................................................................................................................21
Linking trays........................................................................................................................................................22
Printing.........................................................................................................23
Printing from a computer.................................................................................................................................23
Printing forms..................................................................................................................................................... 23
Printing from a flash drive............................................................................................................................... 23
Contents 2

Supported flash drives and file types.......................................................................................................... 24
Configuring confidential jobs.........................................................................................................................25
Printing held jobs...............................................................................................................................................25
Printing a font sample list................................................................................................................................26
Printing a directory list..................................................................................................................................... 26
Canceling a print job........................................................................................................................................ 26
Securing the printer....................................................................................27
Locating the security slot.................................................................................................................................27
Erasing printer memory....................................................................................................................................27
Erasing printer hard disk memory.................................................................................................................27
Configuring printer hard disk encryption....................................................................................................28
Restoring factory default settings................................................................................................................. 28
Statement of Volatility...................................................................................................................................... 28
Maintaining the printer.............................................................................. 30
Networking..........................................................................................................................................................30
Setting up serial printing (Windows only).....................................................................................................31
Cleaning the printer..........................................................................................................................................32
Ordering parts and supplies...........................................................................................................................32
Replacing parts and supplies......................................................................................................................... 34
Moving the printer..............................................................................................................................................61
Saving energy and paper................................................................................................................................62
Recycling............................................................................................................................................................. 63
Clearing jams.............................................................................................. 64
Avoiding jams.....................................................................................................................................................64
Identifying jam locations..................................................................................................................................65
Paper jam in trays..............................................................................................................................................66
Paper jam in the multipurpose feeder......................................................................................................... 67
Paper jam in the standard bin........................................................................................................................68
Paper jam in door B.......................................................................................................................................... 69
Paper jam in the finisher bin........................................................................................................................... 72
Staple jam in door G......................................................................................................................................... 74
Troubleshooting.......................................................................................... 77
Network connection problems.......................................................................................................................77
Contents 3

Hardware options problems...........................................................................................................................79
Paper feed problems.........................................................................................................................................81
Printing problems.............................................................................................................................................. 84
Color quality problems................................................................................................................................... 103
Contacting customer support.......................................................................................................................106
Upgrading and migrating.........................................................................107
Hardware............................................................................................................................................................107
Software.............................................................................................................................................................. 119
Firmware............................................................................................................................................................ 120
Notices........................................................................................................122
Index........................................................................................................... 126
Contents 4

Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
Safety information 5

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or
more trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Make sure that all doors and trays are closed.
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays, then lift the printer o the
trays. Do not try to lift the printer and the trays at the same time.
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This equipment is not suitable for use in locations where children are likely to be present.
Safety information 6

This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 7

Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
•Connecting the printer
•Installing the printer software
Setup documentation—The setup documentation
came with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Setting up and using the printer software
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
Information Center—Authoritative online resource
for the latest product tips, instructions, and
reference material.
Go to http://infoserve.lexmark.com/ids/ and select
your product.
Help Menu Pages—The guides may be available on
the printer firmware and at
http://support.lexmark.com.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—The guide is
available at http://support.lexmark.com.
Help using the printer software Help for Microsoft® Windows® or Macintosh
operating systems—Open a printer software
program or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
•Help is automatically installed with the printer
software.
•The printer software is located in the printer
program folder or on the desktop, depending
on the operating system.
Learning about the printer 8

What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
•Documentation
•Driver downloads
•Live chat support
•E‑mail support
•Voice support
http://support.lexmark.com
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the support Web site or on
the printed warranty that came with the printer.
Have the following information (located on the store
receipt and at the back of the printer) ready when
you contact customer support:
•Machine type number
•Serial number
•Date purchased
•Store where purchased
•Safety information
•Regulatory information
•Warranty information
Warranty information varies by country or region:
•In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
•In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—This document
contains basic safety, environmental, and
regulatory information for your product. For more
information, see the documentation that came with
the printer or go to http://support.lexmark.com.
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install
hardware options.
•Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
•Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Clean, dry, and free of dust.
–Away from stray staples and paper clips.
–Away from the direct airflow of air conditioners, heaters, or ventilators.
–Free from direct sunlight and humidity extremes.
Learning about the printer 9

•Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 43.3°C (-40 to 110°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
1Top 305 mm (12 in.)
2Right side 152 mm (6 in.)
3Front 381 mm (15 in.)
4Left side 457 mm (18 in.)
5Rear 203 mm (8 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see www.lexmark.com/multifunctionprinters.
You can configure your printer by adding three optional 550‑sheet trays or an optional 2200‑sheet tray.
Learning about the printer 10

1Control panel
2Staple finisher
3Standard bin
4Standard 550‑sheet tray
5Optional 550‑sheet trays
6Optional 2200‑sheet tray
7Multipurpose feeder
Attaching cables
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Make sure to match the following:
•The USB cable to the USB port
•The Ethernet cable to the Ethernet port
Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the
area shown while actively printing. Loss of data or a malfunction can occur.
Learning about the printer 11

Use the To
1USB printer port Connect the printer to a computer.
2Ethernet port Connect the printer to an Ethernet network.
3USB ports Attach a keyboard.
4Printer power cord socket Connect the printer to a properly grounded electrical outlet.
Using the control panel
1234
5
6
7
8
9
Use the To
1Display •View the printer messages and supply status.
•Set up and operate the printer.
Learning about the printer 12

Use the To
2Home button Go to the home screen.
3Keypad Enter numbers or symbols in an input field.
4Power button •Turn on or turn o the printer.
Note: To turn o the printer, press and hold the power button for five
seconds.
•Set the printer to Sleep or Hibernate mode.
•Wake the printer from Sleep or Hibernate mode.
5Stop or Cancel button Stop the current job.
6Indicator light Check the status of the printer.
7Volume buttons Adjust the volume of the headset or speaker.
8Headset or speaker port Attach a headset or speaker.
9Backspace button Move the cursor backward and delete a character in an input field.
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in sleep mode.
Blinking amber The printer is in hibernate mode.
Using the home screen
When the printer is turned on, the display shows the home screen. Use the home screen buttons and icons to
initiate an action.
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Learning about the printer 13

Touch To
1Status/Supplies •Show a printer warning or error message whenever the printer requires intervention
to continue processing.
•View more information on the printer warning or message, and on how to clear it.
Note: You can also access this setting by touching the top section of the home
screen.
2Job Queue Show all the current print jobs.
Note: You can also access this setting by touching the top section of the home
screen.
3Change Language Change the language on the printer display.
4Settings Access the printer menus.
5USB Drive View, select, or print photos and documents from a flash drive.
6Held Jobs Show all the current held print jobs.
These settings may also appear on the home screen
Touch To
Bookmarks Access bookmarks.
App Profiles Access application profiles.
Lock Device Prevent users from accessing any printer functions from the home screen.
Learning about the printer 14

Menus list
Device Print Paper Network/Ports USB Drive
Preferences
Notifications
Group Lists
Alert Types
Anti‑Spam Logic Description
Suppressing Duplicate Alerts
Power Management
Information Sent to Lexmark
Accessibility
Restore Factory Defaults
Maintenance
Remote Operator Panel
Visible Home Screen Icons
Site Map
Update Firmware
About This Printer
Layout
Finishing
Setup
Quality
Job Accounting
Image
XPS
PDF
HTML
PostScript
PCL
PPDS
Tray Configuration
Media Configuration
Bin Configuration
Network Overview
Wireless
AirPrint
Ethernet
TCP/IP
IPv6
SNMP
802.1x
IPSec
LPD Configuration
HTTP/FTP Settings
ThinPrint
USB
Parallel [x]
Serial
Wi‑Fi Direct
Flash Drive Print
Security Option Card Menu Reports Help
Login Methods
Certificate Management
Schedule USB Devices
Security Audit Log
Login Restrictions
Confidential Print Setup
Disk Encryption
Erase Temporary Data Files
Solutions LDAP Settings
Miscellaneous
Note: This setting
appears only when an
optional card is
installed.
Menu Settings Page
Print Quality Pages
Device
Print
Shortcuts
Network
Print All Guides
Color Quality Guide
Connection Guide
Information Guide
Media Guide
Moving Guide
Print Quality Guide
Supplies Guide
Printing a menu settings page
From the home screen, touch Settings > Reports > Menu Settings Page.
Learning about the printer 15

Setting up and using the home screen
applications
Customizing the home screen
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Settings > Device > Visible Home Screen Icons.
3Select the icons that you want to appear on the home screen.
4Apply the changes.
Using Display Customization
1From the home screen, touch Change Background.
2Select a background to use.
3Apply the changes.
Setting up Forms and Favorites
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Apps > Forms and Favorites > Configure.
3Click Add, and then customize the settings.
Notes:
•To make sure that the location settings of the bookmark are correct, type the IP address of the host
computer where the bookmark is located.
•Make sure that the printer has access rights to the folder where the bookmark is located.
4Apply the changes.
Setting up and using the home screen applications 16

Configuring Eco‑Settings
1From the home screen, touch Eco‑Settings.
2Configure the settings.
3Apply the changes.
Using Customer Support
1From the home screen, touch Customer Support.
2Print or e‑mail the information.
Note: For information on configuring the application settings, see the Customer Support Administrator’s
Guide.
Using QR Code Generator
You may need administrative rights to access the application.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Apps > QR Code Generator > Configure.
3Do either of the following:
•Select a default QR code value.
•Type a QR code value.
4Apply the changes.
Setting up Device Quotas
You may need administrative rights to access the application.
1Open a Web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2Click Apps > Device Quotas > Configure.
3From the User Accounts section, add or edit a user, and then set the user quota.
4Apply the changes.
Setting up and using the home screen applications 17

Note: For information on how to configure the application and its security settings, see the Device Quotas
Administrator’s Guide.
Using Google Drive
Printing a document
Note: Make sure that the printer is connected to your Google account.
1From the home screen, touch Google Drive.
2If prompted, type your user credentials.
3Touch beside the document.
4Print the document.
Note: For information on how to configure the printer for the application, see the Google Drive
Administrator’s Guide.
Setting up and using the home screen applications 18

Loading paper and specialty media
Setting the size and type of the specialty media
The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes,
do the following:
1From the home screen, navigate to:
Settings > Paper > Tray Configuration > select a tray
2Configure the size and type of the specialty media.
Configuring Universal paper settings
1From the home screen, touch Settings > Paper > Media Configuration > Universal Setup.
2Configure the settings.
Loading trays
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
1Pull out the tray.
Note: Do not remove trays while the printer is busy.
2Adjust the guides to match the size of the paper you are loading.
Note: Use the indicators on the bottom of the tray to position the guides.
Loading paper and specialty media 19

3Flex, fan, and align the paper edges before loading.
4Load the paper with the printable side faceup.
Notes:
•Load letterhead faceup with the header on the left side of the tray for one‑sided printing.
•Load letterhead facedown with the header on the right side of the tray for two‑sided printing.
•Load letterhead faceup with the header on the right side of the tray for one‑sided print jobs that
require finishing.
•Load letterhead facedown with the header on the left side of the tray for two‑sided print jobs that
require finishing.
•Load pre‑punched paper with the holes toward the front or left side of the tray.
•Do not slide paper into the tray.
•Make sure that the stack height is below the maximum paper fill indicator. Overfilling may cause
paper jams.
5Insert the tray.
If loading a paper type other than plain, set the paper size and type to match the paper loaded in the tray.
Loading paper and specialty media 20