Lexmark C6100 series User manual

C6100 Series

User's Guide

January 2016 www.lexmark.com

Machine type(s):

5063

Model(s):

539

Contents

Safety information........................................................................................ 5

Conventions.......................................................................................................................................................... 5

Learning about the printer...........................................................................8

Finding information about the printer.............................................................................................................8

Selecting a location for the printer..................................................................................................................9

Printer conﬁgurations........................................................................................................................................10

Attaching cables.................................................................................................................................................. 11

Using the control panel.................................................................................................................................... 12

Understanding the status of the power button and indicator light....................................................... 13

Using the home screen.....................................................................................................................................13

Menus list..............................................................................................................................................................15

Printing a menu settings page........................................................................................................................15

Setting up and using the home screen applications..............................16

Customizing the home screen........................................................................................................................16

Using Display Customization.......................................................................................................................... 16

Setting up Forms and Favorites..................................................................................................................... 16

Conﬁguring Eco‑Settings..................................................................................................................................17

Using Customer Support.................................................................................................................................. 17

Using QR Code Generator...............................................................................................................................17

Setting up Device Quotas................................................................................................................................ 17

Using Google Drive............................................................................................................................................18

Loading paper and specialty media..........................................................19

Setting the size and type of the specialty media.......................................................................................19

Conﬁguring Universal paper settings........................................................................................................... 19

Loading trays....................................................................................................................................................... 19

Loading the multipurpose feeder...................................................................................................................21

Linking trays........................................................................................................................................................22

Printing.........................................................................................................23

Printing from a computer.................................................................................................................................23

Printing forms..................................................................................................................................................... 23

Printing from a ﬂash drive............................................................................................................................... 23

Contents 2

Supported ﬂash drives and ﬁle types.......................................................................................................... 24

Conﬁguring conﬁdential jobs.........................................................................................................................25

Printing held jobs...............................................................................................................................................25

Printing a font sample list................................................................................................................................26

Printing a directory list..................................................................................................................................... 26

Canceling a print job........................................................................................................................................ 26

Securing the printer....................................................................................27

Locating the security slot.................................................................................................................................27

Erasing printer memory....................................................................................................................................27

Erasing printer hard disk memory.................................................................................................................27

Conﬁguring printer hard disk encryption....................................................................................................28

Restoring factory default settings................................................................................................................. 28

Statement of Volatility...................................................................................................................................... 28

Maintaining the printer.............................................................................. 30

Networking..........................................................................................................................................................30

Setting up serial printing (Windows only).....................................................................................................31

Cleaning the printer..........................................................................................................................................32

Ordering parts and supplies...........................................................................................................................32

Replacing parts and supplies......................................................................................................................... 34

Moving the printer..............................................................................................................................................61

Saving energy and paper................................................................................................................................62

Recycling............................................................................................................................................................. 63

Clearing jams.............................................................................................. 64

Avoiding jams.....................................................................................................................................................64

Identifying jam locations..................................................................................................................................65

Paper jam in trays..............................................................................................................................................66

Paper jam in the multipurpose feeder......................................................................................................... 67

Paper jam in the standard bin........................................................................................................................68

Paper jam in door B.......................................................................................................................................... 69

Paper jam in the ﬁnisher bin........................................................................................................................... 72

Staple jam in door G......................................................................................................................................... 74

Troubleshooting.......................................................................................... 77

Network connection problems.......................................................................................................................77

Contents 3

Hardware options problems...........................................................................................................................79

Paper feed problems.........................................................................................................................................81

Printing problems.............................................................................................................................................. 84

Color quality problems................................................................................................................................... 103

Contacting customer support.......................................................................................................................106

Upgrading and migrating.........................................................................107

Hardware............................................................................................................................................................107

Software.............................................................................................................................................................. 119

Firmware............................................................................................................................................................ 120

Notices........................................................................................................122

Index........................................................................................................... 126

Contents 4

Safety information

Conventions

Note: A note identiﬁes information that could help you.

Warning: A warning identiﬁes something that could damage the product hardware or software.

CAUTION: A caution indicates a potentially hazardous situation that could injure you.

Dierent types of caution statements include:

CAUTION—POTENTIAL INJURY: Indicates a risk of injury.

CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.

CAUTION—HOT SURFACE: Indicates a risk of burn if touched.

CAUTION—TIPPING HAZARD: Indicates a crush hazard.

CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,

multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily

overloaded by a laser printer and may result in a risk of ﬁre, property damage, or poor printer

performance.

CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected

between the printer and the power cord provided with the printer may be used with this product. The

use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor

printer performance.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near

water or wet locations.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a

lightning storm.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power

cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects

such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect

the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet

before inspecting it.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external

connections (such as Ethernet and telephone system connections) are properly installed in their marked

plug-in ports.

Safety information 5

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller

board or installing optional hardware or memory devices sometime after setting up the printer, then turn

the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any

other devices attached to the printer, then turn them o as well, and unplug any cables going into the

printer.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the

printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before

proceeding.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or

more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal

injury or printer damage:

•Make sure that all doors and trays are closed.

•Turn o the printer, and then unplug the power cord from the electrical outlet.

•Disconnect all cords and cables from the printer.

•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over

thresholds and breaks in ﬂooring.

•If the printer does not have a caster base but is conﬁgured with optional trays, then lift the printer o the

trays. Do not try to lift the printer and the trays at the same time.

•Always use the handholds on the printer to lift it.

•Any cart used to move the printer must have a surface able to support the full footprint of the printer.

•Any cart used to move the hardware options must have a surface able to support the dimensions of the

options.

•Keep the printer in an upright position.

•Avoid severe jarring movements.

•Make sure that your ﬁngers are not under the printer when you set it down.

•Make sure that there is adequate clearance around the printer.

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this

label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or

performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous

radiation exposure.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.

There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,

or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions

and local regulations.

This equipment is not suitable for use in locations where children are likely to be present.

Safety information 6

This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer

is not responsible for the use of other replacement parts.

Refer service or repairs, other than those described in the user documentation, to a service representative.

This product uses a printing process that heats the print media, and the heat may cause the media to release

emissions. You must understand the section in your operating instructions that discusses the guidelines for

selecting print media to avoid the possibility of harmful emissions.

This product may produce small amounts of ozone during normal operation, and may be equipped with a ﬁlter

designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high

ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace

the ozone and exhaust ﬁlters if instructed to do so in the product maintenance instructions. If there are no

references to ﬁlters in the product maintenance instructions, then there are no ﬁlters requiring replacement for

this product.

SAVE THESE INSTRUCTIONS.

Safety information 7

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

•Connecting the printer

•Installing the printer software

Setup documentation—The setup documentation

came with the printer and is also available at

http://support.lexmark.com.

Additional setup and instructions for using the printer:

•Selecting and storing paper and specialty media

•Loading paper

•Conﬁguring printer settings

•Viewing and printing documents and photos

•Setting up and using the printer software

•Conﬁguring the printer on a network

•Caring for and maintaining the printer

•Troubleshooting and solving problems

Information Center—Authoritative online resource

for the latest product tips, instructions, and

reference material.

Go to http://infoserve.lexmark.com/ids/ and select

your product.

Help Menu Pages—The guides may be available on

the printer ﬁrmware and at

http://support.lexmark.com.

Information on setting up and conﬁguring the accessibility

features of your printer

Lexmark Accessibility Guide—The guide is

available at http://support.lexmark.com.

Help using the printer software Help for Microsoft® Windows® or Macintosh

operating systems—Open a printer software

program or application, and then click Help.

Click

to view context‑sensitive information.

Notes:

•Help is automatically installed with the printer

software.

•The printer software is located in the printer

program folder or on the desktop, depending

on the operating system.

Learning about the printer 8

What are you looking for? Find it here

The latest supplemental information, updates, and customer

support:

•Documentation

•Driver downloads

•Live chat support

•E‑mail support

•Voice support

http://support.lexmark.com

Note: Select your country or region, and then

select your product to view the appropriate

support site.

Support contact information for your country or

region can be found on the support Web site or on

the printed warranty that came with the printer.

Have the following information (located on the store

receipt and at the back of the printer) ready when

you contact customer support:

•Machine type number

•Serial number

•Date purchased

•Store where purchased

•Safety information

•Regulatory information

•Warranty information

Warranty information varies by country or region:

•In the U.S.—See the Statement of Limited

Warranty included with the printer, or go to

http://support.lexmark.com.

•In other countries and regions—See the

printed warranty that came with the printer.

Product Information Guide—This document

contains basic safety, environmental, and

regulatory information for your product. For more

information, see the documentation that came with

the printer or go to http://support.lexmark.com.

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install

hardware options.

•Set up the printer near an electrical outlet.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord

to an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product

near water or wet locations.

•Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical

Committee 156 standard.

•Provide a ﬂat, sturdy, and stable surface.

•Keep the printer:

–Clean, dry, and free of dust.

–Away from stray staples and paper clips.

–Away from the direct airﬂow of air conditioners, heaters, or ventilators.

–Free from direct sunlight and humidity extremes.

Learning about the printer 9

•Observe the recommended temperatures and avoid ﬂuctuations:

Ambient temperature 10 to 32.2°C (50 to 90°F)

Storage temperature -40 to 43.3°C (-40 to 110°F)

•Allow the following recommended amount of space around the printer for proper ventilation:

1Top 305 mm (12 in.)

2Right side 152 mm (6 in.)

3Front 381 mm (15 in.)

4Left side 457 mm (18 in.)

5Rear 203 mm (8 in.)

Printer conﬁgurations

CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a

caster base, furniture, or other feature to prevent instability causing possible injury. For more information

on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.

You can conﬁgure your printer by adding three optional 550‑sheet trays or an optional 2200‑sheet tray.

Learning about the printer 10

1Control panel

2Staple ﬁnisher

3Standard bin

4Standard 550‑sheet tray

5Optional 550‑sheet trays

6Optional 2200‑sheet tray

7Multipurpose feeder

Attaching cables

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to

an appropriately rated and properly grounded electrical outlet that is near the product and easily

accessible.

CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord

provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: To avoid the risk of electrical shock, do not set up this product or make

any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a

lightning storm.

Make sure to match the following:

•The USB cable to the USB port

•The Ethernet cable to the Ethernet port

Warning—Potential Damage: Do not touch the USB cable, any wireless network adapter, or the printer in the

area shown while actively printing. Loss of data or a malfunction can occur.

Learning about the printer 11

Use the To

1USB printer port Connect the printer to a computer.

2Ethernet port Connect the printer to an Ethernet network.

3USB ports Attach a keyboard.

4Printer power cord socket Connect the printer to a properly grounded electrical outlet.

Using the control panel

1234

Use the To

1Display •View the printer messages and supply status.

•Set up and operate the printer.

Learning about the printer 12

Use the To

2Home button Go to the home screen.

3Keypad Enter numbers or symbols in an input ﬁeld.

4Power button •Turn on or turn o the printer.

Note: To turn o the printer, press and hold the power button for ﬁve

seconds.

•Set the printer to Sleep or Hibernate mode.

•Wake the printer from Sleep or Hibernate mode.

5Stop or Cancel button Stop the current job.

6Indicator light Check the status of the printer.

7Volume buttons Adjust the volume of the headset or speaker.

8Headset or speaker port Attach a headset or speaker.

9Backspace button Move the cursor backward and delete a character in an input ﬁeld.

Understanding the status of the power button and

indicator light

Indicator light Printer status

O The printer is o or in Hibernate mode.

Blue The printer is ready or processing data.

Red The printer requires user intervention.

Power button light Printer status

O The printer is o, ready, or processing data.

Solid amber The printer is in sleep mode.

Blinking amber The printer is in hibernate mode.

Using the home screen

When the printer is turned on, the display shows the home screen. Use the home screen buttons and icons to

initiate an action.

Note: Your home screen may vary depending on your home screen customization settings, administrative

setup, and active embedded solutions.

Learning about the printer 13

Touch To

1Status/Supplies •Show a printer warning or error message whenever the printer requires intervention

to continue processing.

•View more information on the printer warning or message, and on how to clear it.

Note: You can also access this setting by touching the top section of the home

screen.

2Job Queue Show all the current print jobs.

Note: You can also access this setting by touching the top section of the home

screen.

3Change Language Change the language on the printer display.

4Settings Access the printer menus.

5USB Drive View, select, or print photos and documents from a ﬂash drive.

6Held Jobs Show all the current held print jobs.

These settings may also appear on the home screen

Touch To

Bookmarks Access bookmarks.

App Proﬁles Access application proﬁles.

Lock Device Prevent users from accessing any printer functions from the home screen.

Learning about the printer 14

Menus list

Device Print Paper Network/Ports USB Drive

Preferences

Notiﬁcations

Group Lists

Alert Types

Anti‑Spam Logic Description

Suppressing Duplicate Alerts

Power Management

Information Sent to Lexmark

Accessibility

Restore Factory Defaults

Maintenance

Remote Operator Panel

Visible Home Screen Icons

Site Map

Update Firmware

About This Printer

Layout

Finishing

Setup

Quality

Job Accounting

Image

XPS

PDF

HTML

PostScript

PCL

PPDS

Tray Conﬁguration

Media Conﬁguration

Bin Conﬁguration

Network Overview

Wireless

AirPrint

Ethernet

TCP/IP

IPv6

SNMP

802.1x

IPSec

LPD Conﬁguration

HTTP/FTP Settings

ThinPrint

USB

Parallel [x]

Serial

Wi‑Fi Direct

Flash Drive Print

Security Option Card Menu Reports Help

Certiﬁcate Management

Schedule USB Devices

Security Audit Log

Conﬁdential Print Setup

Disk Encryption

Erase Temporary Data Files

Solutions LDAP Settings

Miscellaneous

Note: This setting

appears only when an

optional card is

installed.

Menu Settings Page

Print Quality Pages

Device

Shortcuts

Network

Print All Guides

Color Quality Guide

Connection Guide

Information Guide

Media Guide

Moving Guide

Print Quality Guide

Supplies Guide

Printing a menu settings page

From the home screen, touch Settings > Reports > Menu Settings Page.

Learning about the printer 15

Setting up and using the home screen

applications

Customizing the home screen

1Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Settings > Device > Visible Home Screen Icons.

3Select the icons that you want to appear on the home screen.

4Apply the changes.

Using Display Customization

1From the home screen, touch Change Background.

2Select a background to use.

3Apply the changes.

Setting up Forms and Favorites

1Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Apps > Forms and Favorites > Conﬁgure.

3Click Add, and then customize the settings.

Notes:

•To make sure that the location settings of the bookmark are correct, type the IP address of the host

computer where the bookmark is located.

•Make sure that the printer has access rights to the folder where the bookmark is located.

4Apply the changes.

Setting up and using the home screen applications 16

Conﬁguring Eco‑Settings

1From the home screen, touch Eco‑Settings.

2Conﬁgure the settings.

3Apply the changes.

Using Customer Support

1From the home screen, touch Customer Support.

2Print or e‑mail the information.

Note: For information on conﬁguring the application settings, see the Customer Support Administrator’s

Guide.

Using QR Code Generator

You may need administrative rights to access the application.

1Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Apps > QR Code Generator > Conﬁgure.

3Do either of the following:

•Select a default QR code value.

•Type a QR code value.

4Apply the changes.

Setting up Device Quotas

You may need administrative rights to access the application.

1Open a Web browser, and then type the printer IP address in the address ﬁeld.

Notes:

•View the printer IP address on the printer home screen. The IP address appears as four sets of

numbers separated by periods, such as 123.123.123.123.

•If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2Click Apps > Device Quotas > Conﬁgure.

3From the User Accounts section, add or edit a user, and then set the user quota.

4Apply the changes.

Setting up and using the home screen applications 17

Note: For information on how to conﬁgure the application and its security settings, see the Device Quotas

Administrator’s Guide.

Using Google Drive

Printing a document

Note: Make sure that the printer is connected to your Google account.

1From the home screen, touch Google Drive.

2If prompted, type your user credentials.

3Touch beside the document.

4Print the document.

Note: For information on how to conﬁgure the printer for the application, see the Google Drive

Administrator’s Guide.

Setting up and using the home screen applications 18

Loading paper and specialty media

Setting the size and type of the specialty media

The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes,

do the following:

1From the home screen, navigate to:

Settings > Paper > Tray Conﬁguration > select a tray

2Conﬁgure the size and type of the specialty media.

Conﬁguring Universal paper settings

1From the home screen, touch Settings > Paper > Media Conﬁguration > Universal Setup.

2Conﬁgure the settings.

Loading trays

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

Keep all other trays closed until needed.

1Pull out the tray.

Note: Do not remove trays while the printer is busy.

2Adjust the guides to match the size of the paper you are loading.

Note: Use the indicators on the bottom of the tray to position the guides.

Loading paper and specialty media 19

3Flex, fan, and align the paper edges before loading.

4Load the paper with the printable side faceup.

Notes:

•Load letterhead faceup with the header on the left side of the tray for one‑sided printing.

•Load letterhead facedown with the header on the right side of the tray for two‑sided printing.

•Load letterhead faceup with the header on the right side of the tray for one‑sided print jobs that

require ﬁnishing.

•Load letterhead facedown with the header on the left side of the tray for two‑sided print jobs that

require ﬁnishing.

•Load pre‑punched paper with the holes toward the front or left side of the tray.

•Do not slide paper into the tray.

•Make sure that the stack height is below the maximum paper ﬁll indicator. Overﬁlling may cause

paper jams.

5Insert the tray.

If loading a paper type other than plain, set the paper size and type to match the paper loaded in the tray.

Loading paper and specialty media 20

Table of contents

Lexmark C6100 Series User manual