Lexus 2013 ES 300h User manual

00505–13WSG–ESH PRIN ED 6/12
2013
ES 300h
WARRAN Y AND SERVICES GUIDE
Owner Amenities |Warranty Information |Maintenance Requirements

Your ES 300h is a gas/electric hybrid
vehicle that has both high-voltage DC
and AC systems as well as a 12-volt
system. Both DC and AC high voltage
are very dangerous and can cause
personal injury, severe burns, electric
shock and even fatal injury unless ap -
propriate precautions are taken.
o avoid personal injury, please follow
all caution labels attached to high-volt-
age parts. Do not touch or attempt to
remove or replace any high-voltage
(orange-colored) wiring and connec-
tors. Never try to open the service
plug access hole located in the lug-
gage compartment.
If an accident occurs, do not touch
any high-voltage parts, cables or con-
nectors or parts such as the DC/DC
converter under the hood or the
hybrid battery assembly behind the
rear seats.
Do not touch the potassium hydroxide
electrolyte that might spill or leak
from the hybrid battery as the result of
an accident. If potassium hydroxide
electrolyte gets on your skin or in
your eyes, neutralize it immediately
with a saturated boric acid solution
(ratio: 80 grams boric acid to two
liters water). Seek immediate medical
attention.
If a vehicle fire occurs, extinguish
it with a Class D powder-type fire
extinguisher.
Lexus recommends having mainte-
nance and repairs for your vehicle
performed by an authorized Lexus
dealership. o locate your nearest
authorized Lexus dealership, log on
to www.lexus.com or contact Lexus
Customer Satisfaction at (800)
255-3987.
AUTHORIZED
DEALERSHIP
MAINTENANCE AND
REPAIRS
SAFETY PRECAUTIONS

From everyone at Lexus, thank you
for purchasing one of our vehicles.
Your Lexus is designed to deliver
uncompromising luxury and perform-
ance. We are committed to providing
you with an ownership experience
that is second to none, and we look
forward to serving you in the years
ahead. Welcome to the Lexus family!
Taking Delivery of Your
New Lexus
As you take delivery of your new
vehicle, there are some important
services you should know about.
These include:
Lexus Persona ized Settings: Your
vehicle includes a variety of electronic
features that can be personalized to
your preferences. For example, doors
can be programmed to remain locked
when you shift into “Park.” See your
dealer for details.
Pre-De ivery Service: Your dealership
has performed a thorough service to
prepare your vehicle for delivery. This
includes initializing certain electronic
features, such as the tire pressure
warning system.
Schedu ed Maintenance: Your vehi-
cle requires main tenance every six
months or 5,000 miles, whichever
comes first. See page 44 for details.
Dea ership Service Department:
Your service department is commit-
ted to helping you keep your Lexus
performing at its best. Your dealer will
provide you with the department’s
hours of operation, appointment
procedures and information on any
special services.
Warranty Coverage: Your Lexus is
covered by one of the finest warran -
ties in the industry. See page 15 for a
summary of coverages.
Roadside Assistance: Roadside assis-
tance is provided for 48 months from
your vehicle’s in-service date, regard-
less of mileage. See page 6 for details.
Again, thank you for choosing Lexus.
We wish you many years of safe and
pleasurable driving.
WELCOME TO THE LEXUS FAMILY
1

TABLE OF CONTENTS
OWNER AMENITIES
Complimentary Services
First Scheduled aintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Second Scheduled aintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Loaner Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Travel Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Other Benefits and Assistance
Quality Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Vehicle Service History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Vehicle Service Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Body Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The Smart Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
WARRANTY INFORMATION
Introduction
If You Need Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The Lexus Commitment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Warranty Coverages at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Your Warranties in Detail
General Warranty Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Federal Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
2

California Emission Control Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Tire Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Your Responsibilities
Operation and aintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Obtaining Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled aintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39.
aintenance and Lexus Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Lexus Dealership Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
General aintenance and Regular Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Scheduled Maintenance Log
Determining Your aintenance Interval: onths vs. ileage . . . . . . . . . . . . . . . . . . 44
Special Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Complimentary First Scheduled aintenance Service . . . . . . . . . . . . . . . . . . . . . . . . . 45
Complimentary Second Scheduled aintenance Service . . . . . . . . . . . . . . . . . . . . . . 46
Scheduled aintenance Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Explanation of aintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Vehicle Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
TABLE OF CONTENTS
3

COMPLIMENTARY SERVICES
To help ensure that your ownership
experience is pleasant, convenient
and trouble-free, Lexus provides you
with a variety of complimentary ser -
vices. These services are described
on the following pages. Other valu-
able owner benefits are described in
the section entitled “Other Benefits
and Assistance” beginning on page 7.
First Scheduled Maintenance
Service: Six Months or
5,000 Miles
This complimentary service is per-
formed at six months or 5,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer-
ship. Your complimentary service will
include these items:
•Inspect and adjust all fluid levels
•Program Lexus Personalized
Settings, if requested
•Reset maintenance reminder
light
•Rotate tires
•Visually inspect brake pads,
calipers and rotors
•Check installation of driver’s
floor mat
•Road-test vehicle
What are Lexus Personalized
Settings?
Your vehicle includes a variety of
electronic features that can be pro-
grammed to your preferences. For
example, doors can be programmed
to remain locked when you shift into
“Park.” (For more information, see the
“Customizable Features” section of
the Specifications chapter in your
Owner’s Manual.) Programming of
these features is performed once at
no charge, provided you obtain the
service at the six-month/5,000-mile
scheduled maintenance service.
Programming of some Lexus Personal -
ized Settings requires special equip-
ment and may be performed only by
an authorized Lexus dealership.
Second Scheduled
Maintenance Service:
12 Months or 10,000 Miles
This complimentary service is per-
formed at 12 months or 10,000 miles,
whichever occurs first. To obtain this
service, contact your Lexus dealer-
ship. Your complimentary service
will include these items:
•Replace engine oil with 0W-20
oil; replace oil filter
Complimentary Services4
AMENITIES

•Reset maintenance reminder
light
•Rotate tires
•Visually inspect brake pads,
calipers and rotors
•Check installation of driver’s
floor mat
•Road-test vehicle
If you do the majority of your driving
under certain special operating con-
ditions, additional items are included
in this service. See the “12 onths or
10,000 iles” chart on page 48.
Loaner ehicle
If your vehicle must be kept overnight
at a Lexus dealership for a warranty-
covered condition that requires more
than eight hours to repair, Lexus will
provide you with a complimentary
loaner vehicle for up to five days.
Travel Protection
Lexus will reimburse for a rental car
for up to five days and for overnight
lodging for up to three nights (not to
exceed $200 per night) if all of the
following occur:
•Your vehicle becomes inopera-
ble or unsafe to drive when you
are more than 100 miles from
home.
•Your vehicle’s malfunction is
caused by a warranty-covered
condition.
•Repairs will take longer than
eight hours to complete.
To obtain reimbursement for rental
car and lodging expenses, contact a
Lexus dealership service consultant.
Complimentary Services
COMPLIMENTARY SERVICES
AMENITIES
5

COMPLIMENTARY SERVICES
Roadside Assistance
Lexus roadside assistance coverage
is for 48 months from your vehicle’s
in-service date, regardless of mileage.
Coverage is provided 24 hours a day,
365 days a year, for vehicles operated
in the United States, U.S. territories
and Canada. Assistance is adminis-
tered through the American
Automobile Association.
Services Provided
•Roadside services such as bat-
tery jump-start, tire change, fuel
delivery, vehicle extrication and
towing in case of minor accident.
•Towing to the nearest Lexus
dealership (or an alternate repair
facility, if necessary).
•Assistance in locating alternate
transportation and lodging.
How to Get Help
To obtain roadside assistance, take
the following steps:
1) Call (800) 25-LEXUS (800/255-
3987).
2)Have as much of the following
information as possible:
•17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
•Owner’s name and home
address
•Vehicle license plate number
•Location of vehicle, including
the nearest major intersection
3) Wait at your vehicle or in a nearby
secure location for the roadside
assistance provider to arrive.
Additional Coverage
After your roadside assistance cover-
age expires, you may join a motor
club created exclusively for Lexus
owners. Benefits include roadside
assistance coverage, a trip-planning
service and discounts on travel and
dining. For further information, call
(800)25-LEXUS.
Complimentary Services6
AMENITIES

Quality Control
You may have noticed a few miles on
the odometer when you took delivery
of your Lexus. This mileage is a result
of the comprehensive process used to
ensure the quality of your vehicle. This
process includes ex tensive inspec-
tions during and after production. The
final inspection takes place at the sell-
ing dealership and includes a road-
test conducted by a trained Lexus
technician.
If you’d like to know more about
Lexus quality-control procedures, ask
a Lexus dealership service consultant.
ehicle Service History
When you have your vehicle serviced
at a Lexus dealership, your service
information is recorded in the Lexus
National Service History database.
This is the first database of its kind in
the automotive industry. It can be
accessed by any Lexus dealership in
the United States — a great conven-
ience if you relocate or need to have
your vehicle serviced while traveling.
ehicle Service Agreements
If you plan to keep your vehicle for
several years or if you accumulate
mileage quickly, you may want to pur-
chase a Lexus vehicle service agree-
ment. These agreements cover the
cost of specific repairs beyond the
factory warranty period. They also
cover services such as towing, substi-
tute transportation and lodging to
minimize your inconvenience should
your vehicle require repair. Lexus
vehicle service agreements are avail-
able with a variety of coverage
options. A Lexus dealership sales
consultant can help you select the
plan that’s best for you.
Body Repairs
If you’re involved in a collision, you
want your vehicle to be returned to
its pre-accident condition when
repaired. That’s why it is important to
make sure repairs are made only with
Genuine Lexus Parts. Some repair
shops and insurance companies may
suggest using imitation or salvaged
parts to save money. However, these
parts do not meet Lexus’ high stan-
dards for quality, fit and corrosion
resistance. In addition, imitation and
salvaged parts (and any damage or
failures they may cause) are not cov-
ered by any Lexus warranty.
The best way to ensure that your vehi-
cle is repaired with Genuine Lexus
Parts is to take it to a Lexus dealer-
ship. Each dealership works with
selected collision repair centers that
meet Lexus’ strict requirements for
Other Benefits and Assistance
OTHER BENEFITS AND ASSISTANCE
AMENITIES
7

OTHER BENEFITS AND ASSISTANCE
training, equipment, quality and cus-
tomer satisfaction. These repair cen-
ters use Genuine Lexus Parts exclu-
sively in the repair of Lexus vehicles.
The Smart Key
Your Lexus vehicle was made with
two “Smart Keys” and an aluminum
key-number plate. Each Smart Key
includes an electronic main key that
has an integrated mechanical back-up
key. The electronic key controls the
remote-entry and theft-deterrent sys-
tems, enables the push-button start
switch and controls the engine immo-
bilizer. The mechanical key can be
removed from the electronic key and
used to operate the driver’s door lock,
the glove box lock and the trunk lock
(if equipped).
Replacing the Key
Your Lexus dealer can generate
replacement keys. Certain bonded/
registered locksmiths may also be
able to generate replacement keys.
When ordering a new key, bring all
keys for the vehicle to your dealer-
ship. If a Smart Key or the key-num-
ber plate is not available, a Lexus
dealer or certain locksmiths can
obtain the key code from a restricted-
access database. These businesses
can also access a service utility to
register the keys to the vehicle if all
registered keys have been lost.
If you lock your key in your vehicle
and do not have a spare, your dealer
can make a new mechanical key from
the code on the key-number plate.
Certain bonded/registered lock-
smiths may also be able to generate
a replacement mechanical key. If a
Lexus dealer is not available, please
refer to www.a oa.org to find a bond-
ed/registered locksmith who per-
forms high-security key service.
Keeping the Key Safe
Replacing a Smart Key may be costly.
We advise you to keep a spare Smart
Key and the key-number plate in a
safe place. If you record the key num-
ber in more than one place, do not
record it in a way that can be easily
identified and associated with the
vehicle. For example, don’t leave the
number somewhere that can be
accessed by a valet. It is wise to keep
a copy of the key number outside of
the vehicle.
Other Benefits and Assistance8
AMENITIES

Both exus and your exus dealer are
dedicated to serving your automotive
needs. Your complete satisfaction is
our first priority. Should you have a
problem or concern, please take the
following steps to ensure the quickest
possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manag-
er or customer satisfaction manager.
If necessary, ask the dealership owner
or general manager for assistance. In
most cases, a satisfactory solution can
be reached at this step.
Step 2
If the dealership does not address
your concern to your satisfaction, call
the exus Customer Satisfaction
Department at (800) 25- EXUS
(800/255-3987). In Canada, call
(800) 26- EXUS (800/265-3987).
In Mexico, call 95-1-310-328-2075.
You may also write to us at:
exus Customer Satisfaction
Department
P.O. Box 2991
Torrance, CA 90509-2991
Whether calling or writing, please
provide the following information:
•17-digit Vehicle Identification
Number (VIN) found on the
vehicle registration paperwork
and on the certification label
located inside the driver’s
door jamb
•Current vehicle mileage
•Name of your selling and servic-
ing exus dealerships
•Your day and evening telephone
numbers
Introduction 9
IF YO NEED ASSISTANCE
WARRANTY

Step 3
If your concern has still not been
resolved to your satisfaction, exus
offers additional assistance through:
National Center for Dispute
Settlement (NCDS)
P.O. Box 457
Mt. Clemens, MI 48046
[phone]
Important: You must use NCDS prior
to exercising rights or seeking reme-
dies available to you through a court
action pursuant to the Magnuson-
Moss Warranty Act. In addition, you
must use NCDS if you are required to
do so prior to exercising certain rights
or seeking certain remedies available
under the emon aws of your state.
See the Lemon Law Guide for specific
requirements applicable in your state.
However, if your state law permits and
if you choose to exercise rights and
seek remedies that are not created by
the Act, you need not use NCDS.
CDS Arbitration
What is the Dispute Settlement
Program?
This program consists of local profes-
sionals who are trained and experi-
enced in arbitration. The arbitrator(s)
appointed by NCDS will arbitrate
your case by reviewing the facts you
present; having the vehicle inspected,
if necessary; and promptly rendering
a fair and equitable decision.
How much will it cost?
The service is provided at no cost
to you. It is part of exus’ effort to
promptly and equitably resolve your
concerns. The decision-maker is an
impartial third party. The decision of
the arbitrator(s) is binding on exus
but not on you.
Introduction10
IF YO NEED ASSISTANCE
WARRANTY

What types of disputes
are eligible?
NCDS resolves disputes involving
exus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
appli cable provision of the exus New
Vehicle imited Warranty. However,
NCDS will not arbitrate 1) claims
involving a vehicle used primarily for
commercial purposes unless the
emon aws of your state cover vehi-
cles used for commercial purposes;
or 2) claims that an air bag failed to
deploy or deployed when it should
not have; or 3) disputes regarding
fires and/or accidents and/or theft.
Since there are other additional
exclusions, please contact NCDS
for further information on eligibility
guidelines. You must file a request
for arbitration with NCDS within six
months of the expiration of the eligi-
bility period, provided the concern
or alleged defect was brought to the
attention of exus or one of its dealers
during the eligibility period.
How long is the arbitration
process?
The entire process — from the time
NCDS receives your request for arbi-
tration to the arbitrator’s decision —
is designed to take no more than 40
days. A decision may be delayed if:
•You fail to provide certain infor-
mation required by NCDS.
•You fail to make your vehicle
available for inspection by
NCDS in a timely manner (if
an inspection is required).
How do I request arbitration?
To initiate arbitration, you must com-
plete an NCDS customer claim form
and mail it to NCDS. A claim form
is included in the Lemon Law Guide
located in your vehicle, or you may
request a form by calling NCDS at
[phone]. When you call,
please have ready your vehicle identi-
fication number (VIN), the names of
your selling and servicing dealerships,
and the current mileage on your
exus.
Introduction
IF YO NEED ASSISTANCE
WARRANTY
11

In addition to completing the cus-
tomer claim form, please provide
NCDS with the following information:
•Vehicle year, make, model, VIN,
mileage and date of purchase.
•A brief description of your com-
plaint and the actions you have
taken to resolve it.
•What action or remedy you
believe would resolve your
problem.
If you are seeking reimbursement for
repairs or incidental expenses, please
provide copies of applicable receipts.
Send your request to:
National Center for Dispute Settlement
P.O. Box 457
Mt. Clemens, MI 48046
Upon receipt of your request, NCDS
will contact you regarding the status
of your case and supply you with
additional details about the program.
How does the arbitration
process work?
When NCDS receives your request,
it will be forwarded to the exus area
office for response.
At the request of either party or the
arbitrators, NCDS may schedule a
technical inspection. This may include
an inspection of the vehicle by an
independent tech nical expert with a
exus representative present. The
technical expert will forward his or
her evaluation to NCDS.
An oral hearing will be held prior to
a decision being rendered. At this
hearing, all relevant evidence is
admissible. You and a exus repre-
sentative will present both sides of
the case to the NCDS arbitrator(s).
You will each be given an equal
opportunity to give testimony and
provide documents. Then you will
each be given an opportunity for
rebuttal. After considering all testimo-
ny and documents, the arbitrator(s)
will review the applicable legal stan-
dards and render a decision within
10 days.
A settlement satisfactory to all parties
may be negotiated at any time during
the process.
Introduction12
IF YO NEED ASSISTANCE
WARRANTY

What types of decisions are ren-
dered, and how do I know if
Lexus will abide by the decision
of the arbitrator(s)?
Arbitrated decisions are based on
what the arbitrator(s) believe to be
fair and equitable after applying the
appropriate legal standards. Remedies
include but are not limited to repairs;
reimbursement for repairs and inci-
dental expenses, such as towing costs;
and repurchase or replacement of
your vehicle.
The decision of the arbitrator(s) is
binding on exus but not on you.
exus must comply with the decision
shortly after it is rendered, usually
within 30 days of your acceptance
of the decision. NCDS will contact
you within 10 days of scheduled
compliance to ensure that exus
has complied in a timely manner.
Are there limits to the scope
of arbitrated decisions?
Arbitrated decisions do not include:
•Attorney fees
•Punitive damages
•Multiple damages
•Consequential damages, other
than incidental damages that you
may be entitled to under law
What other recourse do I have?
If you are dissatisfied with the arbitra-
tor’s decision or exus’ compliance,
you may pursue any other legal reme-
dies available to you, including small
claims court. You should be aware
that the decision of the arbitrator(s)
is admissible as evidence in any legal
proceedings concerning your vehicle.
Is the Dispute Settlement
Program subject to change?
The information in this booklet about
the program is correct as of the date
of printing. However, the program
may be changed without notice.
Contact the exus Customer
Satisfaction Department at (800)
255-3987 for the most current
information concerning the Dispute
Settlement Program.
Introduction 13
IF YO NEED ASSISTANCE
WARRANTY

You have purchased one of the finest
vehicles built in the world today, and it
is backed by one of the finest war-
ranties in the industry. This excellent
warranty coverage demonstrates not
only our confidence in exus vehicles,
but also our commitment to every
exus customer. We’re dedicated to
ensuring that you enjoy exceptional
quality, dependability and peace of
mind throughout your ownership
experience.
To further demonstrate our commit-
ment to our customers’ satisfaction,
occasionally we may establish a
special policy adjustment to pay for
specific repairs that are no longer
covered by warranty. When we estab-
lish such a policy adjustment, we mail
details to all applicable owners on
record. That’s why it is important to
send in the card at the back of this
booklet if you change your address
or if you have purchased your exus
from a previous owner.
You’ve made a wise decision to pur-
chase a exus. Your vehicle delivers
world-class luxury and performance,
along with an unparalleled commit-
ment from exus to ensuring your sat-
isfaction. You can be confident — as
we are — that you’ll enjoy owning your
exus as much as you enjoy driving it.
All warranty information is the latest
available at the time of publication
and, with the exception of the emis-
sion control warranties, is subject to
change without notice.
Introduction14
THE LEX S COMMITMENT
WARRANTY
This section of the Warranty and
Services Guide describes the
terms of exus warranty cover-
age as well as general owner
responsibilities. The section be-
ginning on page 39 describes
your vehicle’s maintenance
requirements. Be sure to review
this information carefully, since
proper maintenance is required
to ensure that warranty coverage
remains intact.

Introduction 15
WARRANTY COVERAGES AT A GLANCE
WARRANTY

Your Warranties in Detail16
GENERAL WARRANTY PROVISIONS
WARRANTY
Who Is the Warrantor
The warrantor for these limited war-
ranties is exus, a division of Toyota
Motor Sales, U.S.A., Inc., 19001 South
Western Avenue, Torrance, California
90509-2991, a California corpora-
tion.
Which Vehicles Are Covered
These warranties apply to 2013
model-year exus ES 300h vehicles
registered and normally operated in
the United States, U.S. territories and
Canada. Warranty coverage is auto-
matically transferred at no cost to
subsequent vehicle owners.
Multiple Warranty
Conditions
This booklet contains warranty terms
and conditions that may vary depend-
ing on the part covered. A warranty
for specific parts or systems, such as
the Powertrain Warranty or Emission
Performance Warranty, is governed
by the coverage set forth in that war-
ranty as well as the General Warranty
Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is
the first date the vehicle is either
delivered to an ultimate purchaser,
leased, or used as a company car
or demonstrator.
Repairs Made at o Charge
Repairs and adjustments covered by
these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will be
made by the servicing exus dealer-
ship and/or exus. Parts scheduled to
be replaced as required maintenance
are warranted until their first replace-
ment only.
Note: exus remanufactured parts
meet or exceed all factory standards
for safety, quality and reliability.

Your Warranties in Detail 17
Limitations
The performance of necessary
repairs and adjustments is the exclu-
sive remedy under these warranties
or any implied warranties. exus does
not authorize any person to create for
it any other obligation or liability in
connection with this vehicle.
Any implied warranty of merchant -
ability or fitness for a particular
purpose is limited to the duration
of these written warranties. Some
states do not allow restrictions on how
long an implied warranty lasts, so this
limitation may not apply to you.
Your Rights Under State Law
These warranties give you specific
legal rights. You may also have other
rights that vary from state to state.
GENERAL WARRANTY PROVISIONS
WARRANTY

Basic Warranty
This warranty covers repairs and
adjustments needed to correct
defects in materials or workmanship
of any part supplied by exus, subject
to the exceptions indicated under
“What Is Not Covered” on pages
19–20.
Coverage is for 48 months or
50,000 miles, whichever occurs first,
with the exception of wheel alignment
and wheel balancing, which are cov-
ered for 12 months or 20,000 miles,
whichever occurs first.
Hybrid System Warranty
This warranty covers repairs needed
to correct defects in materials or work-
manship of the components listed
here and supplied by exus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20:
•Battery control module (battery
voltage sensor)
•Hybrid battery
•Hybrid control module (power
management control module)
•Inverter with converter
Coverage is for 96 months or 100,000
miles, whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed
to correct defects in materials or
workmanship of any component listed
here and supplied by exus, subject to
the exceptions indicated under “What
Is Not Covered” on pages 19–20.
Coverage is for 72 months or
70,000 miles, whichever occurs first.
Engine
Cylinder block and head and all
internal parts, timing belt and cover,
flywheel, oil pan, water pump, fuel
pump, engine mounts, engine control
computer, seals and gaskets.
Transmission
Front motor/generators, case and
all internal parts, mounts, seals and
gaskets.
Front-Wheel-Drive System
Axle shaft, hub, bearings, seals and
gaskets.
Rear-Wheel-Drive System
Rear motor/generator, differential
carrier assembly, axle carrier, axle
case, axle bearing, axle shaft, seals
and gaskets.
Restraint Systems Warranty
This warranty covers repairs needed
to correct defects in materials or
WHAT IS COVERED
A D HOW LO G
Your Warranties in Detail18
NEW VEHICLE LIMITED WARRANTY
WARRANTY