Lexus 2009 LX Series User manual

2009
GS, LS, GX, LX
LEXUS LINK®UIDE

We invite you to discover more about Lexus Link in the pages
of this booklet. For further details, contact your dealership,
see the vehicle Owner's Manual and other owner information
materials in the vehicle, or log onto www.lexuslink.com.
Lexus L nk®–
at a lance
Lexus Link control panel - buttons and indicators
Voice Keypad Button Volume Control Phone Button Services Button Emergency Button
System status L.E.D. indicators
Welcome to Lexus Link
With Lexus Link on board, a helpful Lexus Link Advisor is there for you, ready to
contact emergency services, call roadside assistance, assist authorities in locating your
vehicle if it’s stolen, and more *. You also have the option of enhancing your Lexus Link
services with directions and information assistance. Please review this uide. It will
explain Lexus Link services and show you how to operate the system.
*Please see Sections 5.1a, 5.2b and 5.2c for important additional information
LEXUS LINK GUIDE Lexus L nk®

Welcome to Lexus Link®1 - 5
Lexus Link®Basics, Buttons, Indicator Lights, etting Started,
Service Plans, Features and Service Descriptions
Lexus Link®in an Eme gency 6
When to Press the Emergency Button, What Happens When
You Press the Emergency Button, Automatic Notification of
Air Bag Deployment
Lexus Link®Se vices 7 - 8
What Happens When you Press the Services Button,
Services Accessible by Pressing the Services Button
Pe sonal Calling 9 - 19
How to Make A Call, Digit Dialing and Tips, Nametags,
Helpful Hints, Redial, eneral Tips, Accessing Automated
Phone Systems, Common Voice Commands, Voice
Recognition Tips, Maintaining Your Personal Calling Account,
and Purchasing Minutes, Additional System Features,
Additional Subscription Information
Index 23
PAGES
A
Impo tant Lexus Link®Info mation 20 - 22
Important Information About Your Lexus Link®System
and Service.
What’s Inside...
LEXUS LINK GUIDE Lexus L nk®

1
Welcome to
Lexus Link®
1.0 Congratulations on your purchase of a Lexus Link-equipped vehicle.
Using several innovative technologies, Lexus Link can provide you with the latest
information and assistance when you’re on the road. Now you can enjoy the peace
of mind that comes with knowing you’re helping to keep you, your family, and your
vehicle safe. In addition to this User’s uide and the enclosed Quick uide, your
Owner’s Manual contains important information about Lexus Link and your Lexus
Link system. Please take a moment to familiarize yourself with the five Lexus Link
buttons. They are located in a panel on the overhead console of your Lexus vehicle.*
1.1 Lexus Link Basics, Buttons, and Indicator Lights
The (Services) button will connect you with a specially-trained Lexus Link
Advisor available 24 hours a day, 365 days a year for assistance.
The (Emergency) button is the Lexus Link Emergency button; it is used in
cases of emergency only. The (Phone) button is used for Personal Calling, an
optional, pre-paid phone service that enables you to make and receive calls across
the U.S. and Canada and use Advanced Services.** The (Voice Keypad)
button is used with Personal Calling when you need to generate tones to interact
with a call center menu or voicemail system. And finally, the (- Vol +) button
allows you to adjust your Lexus Link system’s audio volume to a desired level.
System Status Light Indicators
Solid green indicates the Lexus Link system in the vehicle is powered on and
ready to connect with the Lexus Link call center or make and receive calls. Blinking
green indicates a call is being connected or in progress. If you notice this light
blinking while you are not on a call, press the button to speak with an Advisor
for assistance. Red signals that your Lexus Link system may not be functioning
properly. Press the button to attempt to contact a Lexus Link Advisor. If the
connection is made, the Advisor will assist you in making sure your Lexus Link
system is operating properly. If you cannot contact the Lexus Link Call Center,
please take your vehicle to your dealership for diagnosis and service.
*See Section 5.1a - eneral Information
** See Section 5.2d - Personal Calling Limitations
LEXUS LINK GUIDE

2
Your Lexus Link system includes a one-year subscription to the Safety Plan
This guide will explain the features of the Safety Plan and the features of the optional
plans that are also available. Thank you for choosing a vehicle equipped with Lexus
Link.*
1.2 Getting Started with Lexus Link
After you have signed the Lexus Link Subscription Service Agreement, you can
initialize and set up your Lexus Link system by simply pushing the (Services)
button. You will be connected to a specially-trained Lexus Link Advisor who will explain
the system to you, and help you choose a Lexus Link service plan that suits your
personal needs. In addition to the standard services included in the basic Lexus Link
service plan, you may want to add some of the available Lexus Link options that include:
• Information and convenience services
• Driving directions
You can use your Lexus Link system to access the Personal Calling service offered by
OEM Telematics Services, the Lexus Link service provider.
Your Lexus Link Advisor will explain all system options and assist you in selecting a
service plan that suits your specific needs.
1.3 Lexus Link Service Plans
To make it easier to choose the level of service you prefer, Lexus Link services are
available in two different subscription plans :
• Safety Plan (included for one year on new Lexus Link-equipped vehicles)
• Directions Plan
Your Lexus Link Advisor will explain all system options and assist you in selecting a
service plan that suits your specific needs.
Safety Plan Features*
• Airbag Deployment otification
If an airbag deploys, an emergency call is automatically placed to the Lexus Link
Call Center with your vehicle’s location. The Lexus Link Advisor will attempt to
contact you and assess the situation. The Advisor can quickly contact the
nearest emergency services provider, describe the situation and request that
assistance be sent to your location.
*See Section 5.1a - eneral Information
LEXUS LINK GUIDE Welcome to Lexus L nk®

3
• Stolen Vehicle Location Assistance
Lexus Link doesn’t just help protect you, it helps protect your vehicle, too. If your
vehicle is stolen, call law enforcement immediately and then call Lexus Link at
1.800-25-LEXUS (1-800-255-3987). Or call Lexus Link first and an Advisor
can assist you with the steps required to file a stolen vehicle report. An Advisor
will attempt to locate your vehicle and report its location to the police.* Having
Lexus Link can even be a theft deterrent. Many insurance companies offer
discounts to owners of Lexus Link-equipped vehicles. Contact your insurance
provider for more information on discounts available.
• Emergency Services otification
When you press the (Emergency) button, a priority call is placed to the
Lexus Link Call Center. The system is designed to assist the Lexus Link Advisor
to determine your vehicle’s location, communicate with you, and, if appropriate,
contact the nearest emergency service provider.
• Roadside Assistance
No one wants to get stuck on the road with vehicle trouble, but if you do, Lexus
Link can help. Flat tire? Out of gas? Need a tow? Just press the (Services)
button and an Advisor can contact the help you need and provide them with
your vehicle location.
• Remote Door Lock/Unlock
You parked your car and went inside an office building or shopping center.
Now, you can’t remember if you locked your car. It happens to everyone at one
time or another. You don’t have to go all the way back to your car. Just call Lexus
Link at 1-800-25-LEXUS (1-800-255-3987) and an Advisor can send a
signal to lock or unlock your door.*
• Remote Horn and Lights
Ever forget where you parked? Just call Lexus Link at 1-800-25-LEXUS
(1-800-255-3987) and an Advisor will call your vehicle and send a message
to flash the lights and sound the horn.*
*See section 5.2b – Limitations of Communications Technologies
and Section 5.2c - Limitations of Remote Services
LEXUS LINK GUIDE Welcome to Lexus L nk®

4
• Accident Assist
Being in a collision is stressful enough. Accident Assist services provide you with
step-by-step guidance about what to do in the wake of an accident. Working
with leading insurance companies, we’ve developed a "best practices" list to
assist you through most accident situations.
• Advisor Playback
What was that again? Your Lexus Link system is equipped with an Advisor
playback recorder to store information given to you during a call with a Lexus
Link Advisor, such as driving directions or Personal Calling instructions.
You can play back the stored audio information at a later time, when you are
no longer connected to Lexus Link.
Optional Features
Your new Lexus Link-equipped vehicle comes with a one-year subscription to the
Safety Plan offered by our service provider. Your Lexus Link device also supports
the Directions Plan and other features available from our service provider, such as
Personal Calling and Advanced Services, for an additional cost.
Directions Plan Features*
The Directions Plan gives you all the services included in the Safety Plan, plus
assistance in locating a nearby business, restaurant, ATM, gas station or other point
of interest. If you have the Safety Plan, you can easily upgrade to the Directions
Plan for additional cost. Press the (Services) button at any time to speak with
an Advisor who will be happy to assist you. Your Lexus Link Advisor has instant
access to names, phone numbers, and addresses for millions of businesses, and will
assist you with the following:
• Driving Directions
With Lexus Link Driving Directions, an Advisor can help you find your way, no
matter how far off course you are. When you press the button, your vehicle
location is sent to an Advisor so he or she will know where you are. You can get
directions to a specific address or to nearby gas stations restaurants, hotels,
or ATMs.
*See Section 5.1a - eneral Information
LEXUS LINK GUIDE Welcome to Lexus L nk®

• Information and Convenience Services
By subscribing to these services, you will have the ready assistance of our
Advisors, who can access more than 7 million service listings, including hotels,
restaurants, gas stations, dealerships, hospitals, ATMs, and airports—more than
250 service categories in all. Our advisors can help you with directions to these
businesses and can even download a phone number to your Lexus Link system
so you can call the business using Personal Calling.
• Ride Assist
If you need a lift, any time of the day or night, just call Lexus Link by pressing the
(Services) button or dialing 1-800-25-LEXUS (1-800-255-3987) and
selecting the prompt for Lexus Link. We’ll contact a transportation provider
and send them right to you. Please note that you’ll be responsible for any fees
they charge.
1.4 Personal Calling*
Your Lexus Link system is equipped to support the hands-free, voice-activated
calling service offered by the Lexus Link service provider, OEM Telematics
Services. This Personal Calling service allows you to make and receive phone
calls in your vehicle. Please see Section 4 for more information on
Personal Calling.
1.5 Advanced Services*
Advanced Services is a feature of Personal Calling that uses your minutes to
access traffic, weather, and stock quotes.
1.6 TTY / TDD Users*
Users who are deaf, hearing or speech impaired, and other TTY/TDD users may
call toll-free at 1-877-248-2080 for assistance.
*See section 5.2d – Personal Calling Limitations
5
LEXUS LINK GUIDE Welcome to Lexus L nk®

6
Lexus Link®in an
Emergency
2.0 Lexus Link - Emergency Services
2.1 When to press the Emergency Button
Press the (Emergency) button to contact the Lexus Link Emergency Team in
case of an emergency or life-threatening situation. Use this button only for emer-
gencies. If you press this button by mistake, please don’t end the call. Wait until an
Advisor answers so you can explain that you are not experiencing an emergency.
Otherwise, the emergency team will try to call you back to be sure you do not
need assistance and may attempt to contact emergency services if a response is
not received from you.* Please note that use of the Lexus Link system requires the
vehicle to be in Ignition On mode.
2.2 What happens when you press the Emergency Button
When you press the button, a high-priority call is sent with your current loca-
tion to a specially-trained Lexus Link Emergency Advisor. The Emergency
Advisors are trained to respond to emergency situations and work with national
and local emergency providers to get you the help you need quickly.
Emergency Advisors are standing by 24 hours a day, 365 days a year to
respond to any emergency. They can be a calm and helpful voice for you in a trau-
matic situation.*
2.3 Automatic otification of Air Bag Deployment
If you are in a collision and the air bags deploy, your vehicle will automatically place
a priority call to the Lexus Link Emergency Services team. Your location, as deter-
mined by a lobal Positioning System ( PS), is sent with this call. This enables the
Lexus Link Advisor to relay your location to emergency service personnel so serv-
ices can be dispatched quickly. Prior to dispatching emergency personnel, a Lexus
Link Advisor will attempt to contact you in your vehicle. If you
do not require emergency personnel, simply tell the Advisor. If the Lexus Link
Advisor does not get a response from the vehicle, they will contact emergency
service personnel and provide your vehicle’s location.*
*See section 5.2b – Limitations of Communications Technologies and
Section 5.1e – Importance of an Active Subscription
LEXUS LINK GUIDE

7
3.0 The Services Button
3.1 When to press the Services Button
The (Services) button enables you to access the many features of the
available service plans. Press the button when you need to use the services
that are available with the plan to which you subscribe.
• A one-year subscription to the Safety Plan is included with the purchase of a
new Lexus Link-equipped vehicle.
3.2 What happens when you press the Services Button
When you press the button, you will be connected to a specially-trained
Lexus Link Advisor who will help you access the features of the service plan to
which you subscribe and answer any questions you may have*. Lexus Link’s
knowledgeable Advisors are always ready to help, and you incur no cost by
pressing the button. If you want to disconnect your call to the Lexus Link Call
Center, press the (Phone) button.
3.3 Services accessible by pressing the Services Button
The level of service available depends on the plan to which you subscribe.
Your Lexus Link Advisor will help explain the available plans so you can choose the
service level that is right for you.
Safety Plan Services**
• Airbag Delpoyment Notification
• Stolen Vehicle Location Assistance
• Emergency Services Notification
• Roadside Assistance
*See section 5.2a – Limitations of Lexus Link Services - eneral Information
** These services can also be accessed via a land-based telephone or wireless telephone
by calling 1-800-25-LEXUS (1-800-255-3987) and selecting the prompt for Lexus Link.
• Remote Door Lock/Unlock
• Remote Horn and Lights
• Accident Assist
• Advisor Playback
Lexus Link®
Services
LEXUS LINK GUIDE