LG-Nortel ARIA SOHO User manual

ARIA SOHO
Feature Description and
Operation Manual

ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
Copyright Information
Copyright© 2006 LG-Nortel Co. Ltd. All Rights Reserved
This material is copyrighted by LG-Nortel Co. Ltd. (LGN). Any unauthorized reproductions, use or disclosure of this
material, or any part thereof, is strictly prohibited and is a violation of Copyright Laws. LGN reserves the right to
make changes in specifications at any time without notice. The information furnished by LGN in this material is
believed to be accurate and reliable, but is not warranted to be true in all cases.
LGN and ARIA SOHO are trademarks of LG-Nortel Co. Ltd.
All other brand and product names are trademarks or registered trademarks of their respective companies.

ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
Revision History
ISSUE DATE CONTENTS OF CHANGES REMARK
ISSUE 0.2 2006.06 DRAFT Update

ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
Table of Contents
1.1 Manual Usage.....................................................................................................................1
2.1 Incoming Call Pickup ........................................................................................................2
2.1.1 Ring Assignment.......................................................................................................................2
2.1.2 Preferred Line Answer (PLA)....................................................................................................4
2.1.3 Direct Inward System Access (DISA).......................................................................................4
2.1.4 Customer Call Routing (CCR) with VMIB.................................................................................5
2.1.5 CO Line Name...........................................................................................................................7
2.1.6 Universal Night Answer (UNA)..................................................................................................7
2.2 Outgoing Call Access........................................................................................................9
2.2.1 Basic Access.............................................................................................................................9
2.2.2 Call Time Restriction...............................................................................................................11
2.2.3 CO Line Queuing.....................................................................................................................11
2.2.4 CO Step Call – Analog Only ...................................................................................................12
2.2.5 Emergency Call Service..........................................................................................................12
2.2.6 Hot Line & Warm Line.............................................................................................................13
2.2.7 Least Call Routing...................................................................................................................14
2.2.8 Memory Dialing .......................................................................................................................17
2.2.9 Private Line..............................................................................................................................24
2.3 Rerouting..........................................................................................................................25
2.3.1 Call Forward............................................................................................................................25
2.3.2 Call Transfer............................................................................................................................32
2.3.3 Holding and Parking................................................................................................................34
2.3.4 Pick-up.....................................................................................................................................37
2.4 Call Handling....................................................................................................................40
2.4.1 Absent Text Message .............................................................................................................40
2.4.2 Alarm .......................................................................................................................................42
2.4.3 Automatic Privacy....................................................................................................................43
2.4.4 Background Music (BGM).......................................................................................................44
2.4.5 Camp-On.................................................................................................................................45
2.4.6 Change Ring Type ..................................................................................................................46
2.4.7 Dialing Security........................................................................................................................47
2.4.8 Do Not Disturb (DND) .............................................................................................................47
2.4.9 One-Time Do Not Disturb (DND)............................................................................................48
2.4.10 Flash......................................................................................................................................48
2.4.11 Flexible Buttons.....................................................................................................................49
2.4.12 Headset.................................................................................................................................51
2.4.13 Intercom Signal Mode...........................................................................................................52
2.4.14 Intercom Tenancy Group ......................................................................................................53
2.4.15 Message Wait/Call Back.......................................................................................................54
2.4.16 Music On Hold (MOH)...........................................................................................................55
2.4.17 Mute.......................................................................................................................................57
2.4.18 Message Wait Indication (MWI) – SLT Feature ...................................................................57
2.4.19 On-Hook Dialing....................................................................................................................58
2.4.20 Station Name.........................................................................................................................58
2.4.21 Station Programming ............................................................................................................60
2.4.22 Station Relocation.................................................................................................................62
2.4.23 Station Serial Call..................................................................................................................63
2.4.24 Voice Over.............................................................................................................................63
2.4.25 Wake-Up................................................................................................................................64
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ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
2.4.26 Automatic Fax Transfer.........................................................................................................65
2.4.27 Extend CO-to-CO Connection ..............................................................................................66
2.4.28 Forced Hands-Free Mode.....................................................................................................66
2.4.29 Hot Desk................................................................................................................................67
2.4.30 Analogue CLI Display............................................................................................................68
2.4.31 Call Log .................................................................................................................................69
2.4.32 In Room Indication ................................................................................................................70
2.4.33 Chime Bell.............................................................................................................................71
2.4.34 Emergency Intrusion.............................................................................................................72
2.4.35 Forced Trunk Disconnect......................................................................................................72
2.4.36 Barge In.................................................................................................................................73
2.5 Call Barring.......................................................................................................................74
2.5.1 Account Code..........................................................................................................................74
2.5.2 Authorization Code..................................................................................................................75
2.5.3 Automatic Call Release...........................................................................................................76
2.5.4 Class of Service (COS)...........................................................................................................76
2.5.5 System Speed Zone................................................................................................................79
2.5.6 Walking COS...........................................................................................................................79
2.6 Hunt Group.......................................................................................................................81
2.6.1 Terminal Group .......................................................................................................................83
2.6.2 Circular Group.........................................................................................................................83
2.6.3 Ring Group..............................................................................................................................84
2.6.4 Voice Mail Group.....................................................................................................................85
2.6.5 Unified Call Distribution (UCD) Group ....................................................................................85
2.6.6 Automatic Call Distribution (ACD)...........................................................................................86
2.7 Conference .......................................................................................................................88
2.7.1 Conference – SLT (Broker Call)..............................................................................................89
2.7.2 Paging Conference..................................................................................................................90
2.7.3 Conference Room...................................................................................................................90
2.8 Paging Feature.................................................................................................................92
2.8.1 Internal, External, All-Call, and Meet-Me Page ......................................................................92
2.8.2 Pre-Recorded Message..........................................................................................................93
2.8.3 SOS Paging.............................................................................................................................94
2.9 Linked Stations................................................................................................................95
2.9.1 Executive/Secretary ................................................................................................................95
2.9.2 Linked-Pair Station..................................................................................................................96
2.10 External Device Control................................................................................................98
2.10.1 Door Open.............................................................................................................................98
2.10.2 Door Phone ...........................................................................................................................99
2.10.3 Loud Bell (LBC)...................................................................................................................100
2.11 Voice Service................................................................................................................101
2.11.1 Recording system VMIB Announcement............................................................................101
2.11.2 Remote Control...................................................................................................................103
2.11.3 Two-Way Recording............................................................................................................105
2.11.4 Recording User VMIB Announcement................................................................................107
2.11.5 VMIB Announcement for Auto Attendant............................................................................109
2.11.6 VMIB Message Transfer .....................................................................................................110
2.11.7 VMIB Message with CLI......................................................................................................110
2.12 Station Message Detail Recording (SMDR) ..............................................................111
2.12.1 Lost Call Print-Out...............................................................................................................112
2.13 Attendant Service ........................................................................................................114
2.13.1 Assign Attendant.................................................................................................................115
2.13.2 Attendant Call and Queuing................................................................................................115
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ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
2.13.3 Attendant Forward...............................................................................................................116
2.13.4 Attendant Intrusion..............................................................................................................117
2.13.5 Attendant Override..............................................................................................................118
2.13.6 Attendant Recall..................................................................................................................119
2.13.7 Change LCD Date/Time Display.........................................................................................119
2.13.8 Day/Night Service................................................................................................................120
2.13.9 Disable Outgoing Access....................................................................................................121
2.13.10 ICM Box Music Selection..................................................................................................122
2.13.11 Station Feature Cancel .....................................................................................................122
2.13.12 DSS/DLS Consoles...........................................................................................................123
2.14 Traffic Analysis............................................................................................................124
2.14.1 Attendant Reports ...............................................................................................................125
2.14.2 Call Reports.........................................................................................................................126
2.14.3 CO Reports .........................................................................................................................127
2.14.4 Hardware (H/W) Unit Usage Reports .................................................................................128
2.15 Software Upgrade........................................................................................................129
2.15.1 USB .....................................................................................................................................130
2.15.2 LAN......................................................................................................................................132
2.15.3 Serial (COM Port)................................................................................................................134
2.15.4 Modem.................................................................................................................................136
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ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
1
1 I IN
NT TR RO OD DU UC CT TI IO ON N
Thjs programming manual is designed to provide general system features and Admin Programming using a
DKTU and PC for the ARIA SOHO System. This manual contains the fol
lowing sections.
1.1 Manual Usage
Section 2 Feature Description
This section is a functional listing of features with the description and operation of each. The structure is divided
into 5 parts as listed:
 Description: explains the nature of the feature.
 Operation: describes how to use the feature.
 Condition: explains any requirements or constraints of the feature related to its configuration.
 Reference: lists related topic information to aid in understanding the feature.
 Admin Programming: to operate this feature, the list of admin programming must be set.

ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
2 S SY
YS ST TE EM M F
FE
EA AT TU UR RE E
2.1 Incoming Call Pickup
2.1.1 Ring Assignment
Description
A pre-assigned destination receives incoming calls through the CO line. The destination (refer to Figure 2.1.1) can
be a Station (Ex. 1), Hunt Group (ex. 2), or VMIB Announcement (Ex. 3). If a destination station is busy, the
incoming call returns a muted ring signal, so the Station user can pick up the incoming CO call as needed.
ARIA SOHO
Station
PSTN
Station
Hunt Grou
p
VMIB announcemen
FIGURE 2.1.1 RING ASSIGNMENT DESTINATION
Operation
Ex. 1 When there’s an incoming CO call through CO lines 1-8 during Day mode, the Stations 100-105 (as
available) will ring instantly. If one of the Stations answers the call, other Stations stop ringing. After 9 seconds, if
the call is still not answered, Station 110 (Attendant) will ring.
1. Set CO Service Type as Normal at the Admin 140 menu item.
2. At Admin 144, select CO Line Range 01-08 and press FLEX1 for Day Mode.
3. Dial 1for the Station, and enter the Station Range 100105.
4. Press 0to make the Station ring instantly when there is an incoming call.
5. To save changes, press the [HOLD/SAVE] button.
6. Press FLEX1 for Day Mode again without exiting Admin 144, and press 1for the Station
again.
7. Enter the Station Range as 110110, and dial 3as the delay value. Press [HOLD/SAVE]
again.
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ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
Ex. 2 When there’s an incoming CO call through CO lines 1-8 during Night mode, the Hunt Group starts to ring.
The ringing Station is decided by the Hunt Group type (refer to Ref. A).
1. Verify the CO Service Type is set to Normal at Admin 140.
2. Check if Hunt Group 620 is assigned properly at Admin 190.
3. At Admin 144, select CO Range 01-08 and press FLEX2 (Night Mode).
4. Dial 2for the Hunt Group Number 620.
5. To save changes, press the [HOLD/SAVE] button.
Ex. 3 When there’s an incoming CO call through CO lines 1-8 during Weekend mode, the VMIB announcement
played. If the # key is pressed, the line will be released.
1. Check if CO Service Type is set to Normal at Admin 140.
2. Check if VMIB Announcement is 01 is recorded properly at the System Attendant Station
(refer to Ref. B).
3. At Admin 144, select CO Line Range 01-08 and press FLEX3 for Weekend mode.
4. Dial 3for VMIB, and enter the VMIB announcement number 01.
5. To make the CO Line release after VMIB announcement, press the # key.
6. Save the changed setting my pressing the [HOLD/SAVE] button.
Condition
Any CO Line Ring Assignment can be programmed for multiple Stations. And each ring to Station can be delayed
by Admin programming. The ring assignment is individually applied to ring modes Day, Night, Weekend or On-
Demand (refer to Ref. C). Every CO Line must be assigned to an Attendant Station by default (Ref. D).
To receive incoming CO Line calls, the DKTU should have a {CO} or {LOOP} button.
Reference
A. Hunt Group: 2.6
B. VMIB Announcement: 2.11.5
C. Ring Mode: 2.13.8
D. System Attendant: 2.13
Admin Programming
CO Service Type (PGM 140)
CO Ring Assignment (PGM 144)
Weekly Time Table (PGM 233)
Hunt Group (PGM 190)
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ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
2.1.2 Preferred Line Answer (PLA)
Description
If PLA service is enabled and there are several incoming CO calls (transferred, recalled, queued, or Normal
Incoming call) at the same time, the first answered call can be chosen by setting the PLA priority.
NOTE—The default setting for answer order is:
Transferred call > Recalled call > Normal Incoming call > CO Line Queued call
Operation
If there’s multiple CO calls ringing at a station and the call is answered at one of the Stations, the call with the
highest priority automatically will be answered first.
Condition  Automatic Speaker Select feature should be enabled.
 The Priority of CO Line for PLA can be changed by Admin Programming.
Admin Programming
Preferred Line Answer (PGM 112 – FLEX7)
Automatic Speaker Selection (PGM111 – FLEX1)
PLA Priority Setting (PGM 173)
2.1.3 Direct Inward System Access (DISA)
The DISA feature allows incoming CO calls to access a specific destination, bypassing the Attendant Station.
On accessing an incoming CO Line, the system will give the pre-recorded VMIB announcement (refer to Ref. B) or
dial tone. The caller then is able to dial additional digits to access the desired destination on the System.
Operation
To use DISA Line Assignment, perform the following Steps:
1. Select the DISA Line you wish to use.
2. When the tone or announcement is heard, dial the desired Station/Hunt Group number.
3. After a connection is made, dial the CO Access Code (ex., 8801) to call again outside of the
System by securing another CO line.
Condition  Assign the VMIB announcement instead of the intercom dial tone on a DISA line.
 If the DISA Authorization Code is enabled for a DISA line, a DND warning tone or VMIB
announcement is heard, guiding the user to enter the DISA Authorization Code (refer to Ref. C)
the dial tone then should be heard.
 Each DISA line may be assigned as full-time DISA or Night Mode Only.
 Night mode DISA operates as a normal CO Line during Day mode.
 If the VMIB Announcement number is stored with #, the CO Line will be dropped after the VMIB
Announcement is played.
 If the DISA Authorization Code is disabled or matched with the System Authorization Code,
permissions will be determined by CO to CO COS and CO COS (refer to Ref. D).
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