LG-Nortel ARIA SOHO User manual

ARIA SOHO
Feature Description and
Operation Manual

ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
Copyright Information
Copyright© 2006 LG-Nortel Co. Ltd. All Rights Reserved
This material is copyrighted by LG-Nortel Co. Ltd. (LGN). Any unauthorized reproductions, use or disclosure of this
material, or any part thereof, is strictly prohibited and is a violation of Copyright Laws. LGN reserves the right to
make changes in specifications at any time without notice. The information furnished by LGN in this material is
believed to be accurate and reliable, but is not warranted to be true in all cases.
LGN and ARIA SOHO are trademarks of LG-Nortel Co. Ltd.
All other brand and product names are trademarks or registered trademarks of their respective companies.

ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
Revision History
ISSUE DATE CONTENTS OF CHANGES REMARK
ISSUE 0.2 2006.06 DRAFT Update

ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
Table of Contents
1.1 Manual Usage.....................................................................................................................1
2.1 Incoming Call Pickup ........................................................................................................2
2.1.1 Ring Assignment.......................................................................................................................2
2.1.2 Preferred Line Answer (PLA)....................................................................................................4
2.1.3 Direct Inward System Access (DISA).......................................................................................4
2.1.4 Customer Call Routing (CCR) with VMIB.................................................................................5
2.1.5 CO Line Name...........................................................................................................................7
2.1.6 Universal Night Answer (UNA)..................................................................................................7
2.2 Outgoing Call Access........................................................................................................9
2.2.1 Basic Access.............................................................................................................................9
2.2.2 Call Time Restriction...............................................................................................................11
2.2.3 CO Line Queuing.....................................................................................................................11
2.2.4 CO Step Call – Analog Only ...................................................................................................12
2.2.5 Emergency Call Service..........................................................................................................12
2.2.6 Hot Line & Warm Line.............................................................................................................13
2.2.7 Least Call Routing...................................................................................................................14
2.2.8 Memory Dialing .......................................................................................................................17
2.2.9 Private Line..............................................................................................................................24
2.3 Rerouting..........................................................................................................................25
2.3.1 Call Forward............................................................................................................................25
2.3.2 Call Transfer............................................................................................................................32
2.3.3 Holding and Parking................................................................................................................34
2.3.4 Pick-up.....................................................................................................................................37
2.4 Call Handling....................................................................................................................40
2.4.1 Absent Text Message .............................................................................................................40
2.4.2 Alarm .......................................................................................................................................42
2.4.3 Automatic Privacy....................................................................................................................43
2.4.4 Background Music (BGM).......................................................................................................44
2.4.5 Camp-On.................................................................................................................................45
2.4.6 Change Ring Type ..................................................................................................................46
2.4.7 Dialing Security........................................................................................................................47
2.4.8 Do Not Disturb (DND) .............................................................................................................47
2.4.9 One-Time Do Not Disturb (DND)............................................................................................48
2.4.10 Flash......................................................................................................................................48
2.4.11 Flexible Buttons.....................................................................................................................49
2.4.12 Headset.................................................................................................................................51
2.4.13 Intercom Signal Mode...........................................................................................................52
2.4.14 Intercom Tenancy Group ......................................................................................................53
2.4.15 Message Wait/Call Back.......................................................................................................54
2.4.16 Music On Hold (MOH)...........................................................................................................55
2.4.17 Mute.......................................................................................................................................57
2.4.18 Message Wait Indication (MWI) – SLT Feature ...................................................................57
2.4.19 On-Hook Dialing....................................................................................................................58
2.4.20 Station Name.........................................................................................................................58
2.4.21 Station Programming ............................................................................................................60
2.4.22 Station Relocation.................................................................................................................62
2.4.23 Station Serial Call..................................................................................................................63
2.4.24 Voice Over.............................................................................................................................63
2.4.25 Wake-Up................................................................................................................................64
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2.4.26 Automatic Fax Transfer.........................................................................................................65
2.4.27 Extend CO-to-CO Connection ..............................................................................................66
2.4.28 Forced Hands-Free Mode.....................................................................................................66
2.4.29 Hot Desk................................................................................................................................67
2.4.30 Analogue CLI Display............................................................................................................68
2.4.31 Call Log .................................................................................................................................69
2.4.32 In Room Indication ................................................................................................................70
2.4.33 Chime Bell.............................................................................................................................71
2.4.34 Emergency Intrusion.............................................................................................................72
2.4.35 Forced Trunk Disconnect......................................................................................................72
2.4.36 Barge In.................................................................................................................................73
2.5 Call Barring.......................................................................................................................74
2.5.1 Account Code..........................................................................................................................74
2.5.2 Authorization Code..................................................................................................................75
2.5.3 Automatic Call Release...........................................................................................................76
2.5.4 Class of Service (COS)...........................................................................................................76
2.5.5 System Speed Zone................................................................................................................79
2.5.6 Walking COS...........................................................................................................................79
2.6 Hunt Group.......................................................................................................................81
2.6.1 Terminal Group .......................................................................................................................83
2.6.2 Circular Group.........................................................................................................................83
2.6.3 Ring Group..............................................................................................................................84
2.6.4 Voice Mail Group.....................................................................................................................85
2.6.5 Unified Call Distribution (UCD) Group ....................................................................................85
2.6.6 Automatic Call Distribution (ACD)...........................................................................................86
2.7 Conference .......................................................................................................................88
2.7.1 Conference – SLT (Broker Call)..............................................................................................89
2.7.2 Paging Conference..................................................................................................................90
2.7.3 Conference Room...................................................................................................................90
2.8 Paging Feature.................................................................................................................92
2.8.1 Internal, External, All-Call, and Meet-Me Page ......................................................................92
2.8.2 Pre-Recorded Message..........................................................................................................93
2.8.3 SOS Paging.............................................................................................................................94
2.9 Linked Stations................................................................................................................95
2.9.1 Executive/Secretary ................................................................................................................95
2.9.2 Linked-Pair Station..................................................................................................................96
2.10 External Device Control................................................................................................98
2.10.1 Door Open.............................................................................................................................98
2.10.2 Door Phone ...........................................................................................................................99
2.10.3 Loud Bell (LBC)...................................................................................................................100
2.11 Voice Service................................................................................................................101
2.11.1 Recording system VMIB Announcement............................................................................101
2.11.2 Remote Control...................................................................................................................103
2.11.3 Two-Way Recording............................................................................................................105
2.11.4 Recording User VMIB Announcement................................................................................107
2.11.5 VMIB Announcement for Auto Attendant............................................................................109
2.11.6 VMIB Message Transfer .....................................................................................................110
2.11.7 VMIB Message with CLI......................................................................................................110
2.12 Station Message Detail Recording (SMDR) ..............................................................111
2.12.1 Lost Call Print-Out...............................................................................................................112
2.13 Attendant Service ........................................................................................................114
2.13.1 Assign Attendant.................................................................................................................115
2.13.2 Attendant Call and Queuing................................................................................................115
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2.13.3 Attendant Forward...............................................................................................................116
2.13.4 Attendant Intrusion..............................................................................................................117
2.13.5 Attendant Override..............................................................................................................118
2.13.6 Attendant Recall..................................................................................................................119
2.13.7 Change LCD Date/Time Display.........................................................................................119
2.13.8 Day/Night Service................................................................................................................120
2.13.9 Disable Outgoing Access....................................................................................................121
2.13.10 ICM Box Music Selection..................................................................................................122
2.13.11 Station Feature Cancel .....................................................................................................122
2.13.12 DSS/DLS Consoles...........................................................................................................123
2.14 Traffic Analysis............................................................................................................124
2.14.1 Attendant Reports ...............................................................................................................125
2.14.2 Call Reports.........................................................................................................................126
2.14.3 CO Reports .........................................................................................................................127
2.14.4 Hardware (H/W) Unit Usage Reports .................................................................................128
2.15 Software Upgrade........................................................................................................129
2.15.1 USB .....................................................................................................................................130
2.15.2 LAN......................................................................................................................................132
2.15.3 Serial (COM Port)................................................................................................................134
2.15.4 Modem.................................................................................................................................136
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ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
1
1 I IN
NT TR RO OD DU UC CT TI IO ON N
Thjs programming manual is designed to provide general system features and Admin Programming using a
DKTU and PC for the ARIA SOHO System. This manual contains the fol
lowing sections.
1.1 Manual Usage
Section 2 Feature Description
This section is a functional listing of features with the description and operation of each. The structure is divided
into 5 parts as listed:
 Description: explains the nature of the feature.
 Operation: describes how to use the feature.
 Condition: explains any requirements or constraints of the feature related to its configuration.
 Reference: lists related topic information to aid in understanding the feature.
 Admin Programming: to operate this feature, the list of admin programming must be set.

ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
2 S SY
YS ST TE EM M F
FE
EA AT TU UR RE E
2.1 Incoming Call Pickup
2.1.1 Ring Assignment
Description
A pre-assigned destination receives incoming calls through the CO line. The destination (refer to Figure 2.1.1) can
be a Station (Ex. 1), Hunt Group (ex. 2), or VMIB Announcement (Ex. 3). If a destination station is busy, the
incoming call returns a muted ring signal, so the Station user can pick up the incoming CO call as needed.
ARIA SOHO
Station
PSTN
Station
Hunt Grou
p
VMIB announcemen
FIGURE 2.1.1 RING ASSIGNMENT DESTINATION
Operation
Ex. 1 When there’s an incoming CO call through CO lines 1-8 during Day mode, the Stations 100-105 (as
available) will ring instantly. If one of the Stations answers the call, other Stations stop ringing. After 9 seconds, if
the call is still not answered, Station 110 (Attendant) will ring.
1. Set CO Service Type as Normal at the Admin 140 menu item.
2. At Admin 144, select CO Line Range 01-08 and press FLEX1 for Day Mode.
3. Dial 1for the Station, and enter the Station Range 100105.
4. Press 0to make the Station ring instantly when there is an incoming call.
5. To save changes, press the [HOLD/SAVE] button.
6. Press FLEX1 for Day Mode again without exiting Admin 144, and press 1for the Station
again.
7. Enter the Station Range as 110110, and dial 3as the delay value. Press [HOLD/SAVE]
again.
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Ex. 2 When there’s an incoming CO call through CO lines 1-8 during Night mode, the Hunt Group starts to ring.
The ringing Station is decided by the Hunt Group type (refer to Ref. A).
1. Verify the CO Service Type is set to Normal at Admin 140.
2. Check if Hunt Group 620 is assigned properly at Admin 190.
3. At Admin 144, select CO Range 01-08 and press FLEX2 (Night Mode).
4. Dial 2for the Hunt Group Number 620.
5. To save changes, press the [HOLD/SAVE] button.
Ex. 3 When there’s an incoming CO call through CO lines 1-8 during Weekend mode, the VMIB announcement
played. If the # key is pressed, the line will be released.
1. Check if CO Service Type is set to Normal at Admin 140.
2. Check if VMIB Announcement is 01 is recorded properly at the System Attendant Station
(refer to Ref. B).
3. At Admin 144, select CO Line Range 01-08 and press FLEX3 for Weekend mode.
4. Dial 3for VMIB, and enter the VMIB announcement number 01.
5. To make the CO Line release after VMIB announcement, press the # key.
6. Save the changed setting my pressing the [HOLD/SAVE] button.
Condition
Any CO Line Ring Assignment can be programmed for multiple Stations. And each ring to Station can be delayed
by Admin programming. The ring assignment is individually applied to ring modes Day, Night, Weekend or On-
Demand (refer to Ref. C). Every CO Line must be assigned to an Attendant Station by default (Ref. D).
To receive incoming CO Line calls, the DKTU should have a {CO} or {LOOP} button.
Reference
A. Hunt Group: 2.6
B. VMIB Announcement: 2.11.5
C. Ring Mode: 2.13.8
D. System Attendant: 2.13
Admin Programming
CO Service Type (PGM 140)
CO Ring Assignment (PGM 144)
Weekly Time Table (PGM 233)
Hunt Group (PGM 190)
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2.1.2 Preferred Line Answer (PLA)
Description
If PLA service is enabled and there are several incoming CO calls (transferred, recalled, queued, or Normal
Incoming call) at the same time, the first answered call can be chosen by setting the PLA priority.
NOTE—The default setting for answer order is:
Transferred call > Recalled call > Normal Incoming call > CO Line Queued call
Operation
If there’s multiple CO calls ringing at a station and the call is answered at one of the Stations, the call with the
highest priority automatically will be answered first.
Condition  Automatic Speaker Select feature should be enabled.
 The Priority of CO Line for PLA can be changed by Admin Programming.
Admin Programming
Preferred Line Answer (PGM 112 – FLEX7)
Automatic Speaker Selection (PGM111 – FLEX1)
PLA Priority Setting (PGM 173)
2.1.3 Direct Inward System Access (DISA)
The DISA feature allows incoming CO calls to access a specific destination, bypassing the Attendant Station.
On accessing an incoming CO Line, the system will give the pre-recorded VMIB announcement (refer to Ref. B) or
dial tone. The caller then is able to dial additional digits to access the desired destination on the System.
Operation
To use DISA Line Assignment, perform the following Steps:
1. Select the DISA Line you wish to use.
2. When the tone or announcement is heard, dial the desired Station/Hunt Group number.
3. After a connection is made, dial the CO Access Code (ex., 8801) to call again outside of the
System by securing another CO line.
Condition  Assign the VMIB announcement instead of the intercom dial tone on a DISA line.
 If the DISA Authorization Code is enabled for a DISA line, a DND warning tone or VMIB
announcement is heard, guiding the user to enter the DISA Authorization Code (refer to Ref. C)
the dial tone then should be heard.
 Each DISA line may be assigned as full-time DISA or Night Mode Only.
 Night mode DISA operates as a normal CO Line during Day mode.
 If the VMIB Announcement number is stored with #, the CO Line will be dropped after the VMIB
Announcement is played.
 If the DISA Authorization Code is disabled or matched with the System Authorization Code,
permissions will be determined by CO to CO COS and CO COS (refer to Ref. D).
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 If the DISA Authorization Code is enabled, the Authorization Code should be entered to access
outgoing CO Lines.
 If the Authorization Code is matched with the Authorization code of the Station, the User may
access the CO Line depending on STA COS and CO COS.
Reference
A. VMIB Announcement: 2.11.1
B. Authorization Code: 2.5.2
C. Class of Service (COS): 2.5.4
Admin Programming
DISA Line Assignment (PGM 140 – FLEX1)
DISA Account Code (PGM 141 – FLEX3)
DISA Retry Counter (PGM 160 – FLEX4)
CO to CO COS Assignment (PGM 166)
Weekly Time Table (PGM 233)
2.1.4 Customer Call Routing (CCR) with VMIB
Description
CCR is the incoming CO call type of DISA (refer to Ref. B), the User can route the destination by pressing only
one digit. If User presses a certain digit, the corresponding VMIB announcement is played. When the User
presses the desired digit again, call routing is established.
A User also may access the desired destination by dialing the Station or Hunt Group number, or VMIB
announcement (refer to Ref. C).
Operation
When a call is answered by a System programmed with CCR, a VMIB announcement should be heard by the
caller. VMIB announcement gives a choice of destination; the caller may select a destination based on the
information presented in the VMIB announcement.
To use DISA CCR, perform the following Steps:
1. Verify the CO Service Type is set to normal at Admin 140.
2. Press FLEX1
3. Verify the DISA Service is set to ON at Admin 140.
4. Press FLEX2 (refer to Ref. C).
5. Set VMIB Message number to 01 Admin 140 and press FLEX2.
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Condition  The CCR feature is only supported for DISA.
 If a caller dials a full destination number, the call will be directly routed to the desired destination
by the System Numbering Plan.
 If a caller dials one digit then pauses, the ARIA SOHO System will compare the digit with the
CCR table. If a matching digit is found on the CCR Table, and the bin number is the same as
the VMIB Announcement, the call will be routed to the programmed destination.
 If the dialed digit is invalid, the caller can attempt to redial up to 3 times (the DISA Retry
Counter is also programmable). When the DISA Retry Counter is exceeded, the call will be
routed to the recall destination or disconnected following an error tone.
 VMIB announcement 01-70 may be used for CCR.
 Call routing will be operated with the previously programmed VMIB Announcement.
 The maximum CCR depth is 10.
 The external User can dial alternate digits while the VMIB Announcement is being played or the
digits should be entered within the Inter-Digit Time (5sec.) after the announcement is ended.
 If the caller does not dial any digits within the Inter-Digit Time (5sec.) the call will be routed to
the Assigned Ring Station or disconnected following an error tone.
 If a User presses the * button while CCR is in operation, CCR will return to the previous Step.
 The call will be dropped directly after the VMIB announcement if VMIB Drop is selected a the
CCR Table.
 If a call is routed to the System Speed Dial, the call will be routed to the applicable Speed Dial
destination. If the CO call is assigned to System Speed Dial, the routing will be the same as
Incoming CO Off-Net Forward.
Reference
A. Direct Inward System Access (DISA): 2.1.3
B. VMIB Announcement: 2.11.5
C. DISA Authorization Code: 2.5.2
D. System Speed Dial: 2.2.8.5
Admin Programming
DISA Retry Counter (PGM 160 – FLEX4)
CCR Inter-Digit Timer (PGM 180 – FLEX15)
Inter-Digit Timer (PGM 181 – FLEX8)
DID/DISA Destination (PGM 167)
Custom Call Routing (PGM 228)
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2.1.5 CO Line Name
Description
This feature allows the capability to name each CO Line. Stations with an LCD interface screen, including the
Attendant Station will display the programmed CO Line Name in place of the default LINE XXX display.
Condition
This applies to all conditions where the LINE XX message is displayed. However, SMDR will display the Line
number in place of the programmed name (refer to Ref. A).
 A CO Line Name can be assigned to each CO Line.
 Each CO Line Name can contain up to 12 characters.
 If the CO Line Name display is set to OFF at Admin 142 with FLEX1 selected, the CO Line
Name is not displayed even if the name is programmed.
Reference
A. Station Message Detail Recording (SMDR): 2.12
Admin Programming
CO Line Name Display (PGM 142 – FLEX1)
CO Line Name Assignment (PGM 142 – FLEX2)
2.1.6 Universal Night Answer (UNA)
If the CO Line is programmed for UNA, any User can pick up incoming CO calls during Night mode by dialing the
Night Answer code 569 (refer to Ref. A), regardless of the pick-up group.
If there’s incoming CO calls during Night mode (refer to Ref. B), Station B can pick up the call even though Station
A and B do not belong to a pick up group.
Operation
To pick up a call in Night mode, perform the following Steps:
1. Lift the handset or press the [MON] button.
2. The intercom dial tone should be heard.
3. Dial 569 or the Universal Night Answer code.
4. The call is connected.
Condition  UNA feature is activated when the Ring mode is Night (If Nation is set to Korea, UNA code is
applied in Day mode).
 If there isn’t an incoming CO call when the Night Answer code is dialed from a Station, an error
tone will be heard.
 The connected CO Line may be transferred or disconnected similar to Day mode call handling.
 If External Night Ringing is set to ON, the call is routed to External Page (refer to Ref. C) by
LBC1 (refer to Ref. D).
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Reference
A. Night Answer Code: 2.1.6
B. Ring Mode: 2.13.8
C. Internal ,External ,All-Call, and Meet-Me Page: 2.8.1
D. Loud Bell (LBC): 2.10.3
Admin Programming
Universal Night Answer (PGM 141 – FLEX8)
External Night Ring (PGM 160 – FLEX7)
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2.2 Outgoing Call Access
2.2.1 Basic Access
Description
Each Station is allowed or denied access on particular CO Lines or CO Groups. Station Users may use Flexible
buttons which are assigned as a {CO} or {CO Group} button, including the {POOL} and {LOOP} buttons. According
to the Numbering Plan, Station Users can access individual CO Lines by dialing CO Access codes.
FEATURE DESCRIPTION OPERATION METHOD ACCESS
Idle Line Access (88
+ CO Line Number) Automatically selects an idle CO Line from the
assigned CO Groups.
Dial the idle Line Access
Number (9), or press a
CO Line button.
8801-8816
CO Group Access (8
+ CO Group
Number)
Selects an idle CO Line
from the corresponding
CO Group.
Dial the CO Group
Access number and a
CO Group number, or
press a CO Group
button.
801-808
 A User can dial 9 (refer to Ref. A) to access the first idle line in the CO Group (refer to Ref. D).
 A User can dial 8801 (refer to Ref. B) to access CO Line 01 if it is idle.
 A User can dial 801 (refer to Ref. C) to access the first idle CO Line in CO Group 1.
Operation
To access a CO Line from a DKTU, perform the following Steps:
1. Lift the handset or press the [MON] button.
2. Press the desired CO Line, {POOL} or {LOOP} button.
OR
3. Dial the individual CO Line Access code, CO Group Access code, or the first CO Line Access
code from the accessible group.
To access a CO Line from a SLT, perform the following Steps:
1. Lift the handset.
2. Dial the individual CO Line, Group Access code, or the first CO Line Access code from the
accessible group.
To access a CO Line Group, perform the following Steps:
1. Lift the handset.
2. Press 8 or the CO Group.
3. Dial the CO Group number (refer to Ref. A).
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To assign the {LOOP} button, perform the following Steps:
1. Press the [TRANS/PGM] button
2. Press the [FLEX] button.
3. Press the [TRANS/PGM] button
4. Dial 84
5. Press the [HOLD/SAVE] button to accept changes.
Condition  A DKTU should have an idle appearance (CO Line/Pool button/Loop button) to access an
incoming/outgoing CO Line.
 When the Override 1st CO Line Group is enabled, the System will search for the next accessible
CO Group until a CO Line is available if there is no available CO Line by dialing the CO Line
Group Access code (9 or 0).
 An error tone should be able to receive a transferred CO Line call as applicable.
 The CO Line choice (Round-Robin or Last Choice) is determined by Admin Programming
(Admin 160 – FLEX3).
 Unused CO Lines should be assigned to unused CO Group 9 to prevent being accessed by a
Station.
 The first CO Line Group (00) is the directed Line Group and can be used with the {CO LINE}
button (Private Line).
Reference
A. Refer to ARIA SOHO Hardware Description and Installation Manual, Access CO in 1st CO Group
Code (PGM 107 – FLEX12).
B. Refer to ARIA SOHO Hardware Description and Installation Manual, Access CO Individual CO
Code (PGM 107 – FLEX8).
C. Refer to ARIA SOHO Hardware Description and Installation Manual, Access CO Group Code (PGM
107 – FLEX7).
Admin Programming
CO Line Choice (PGM 160 – FLEX3)
Inter-digit Timer (PGM 181 – FLEX8)
CO Line Group Access (PGM 117)
CO Line Group (PGM 141 – FLEX1)
Override 1st CO Line Group (PGM 161 – FLEX3)
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2.2.2 Call Time Restriction
Description
The Call Time Restriction feature is used to restrict outgoing CO call time. In Station programming, the User can
set the Call Cut-Off Timer, whereas the call will be disconnected automatically when the timer expires. The called
and called parties will hear a warning tone 15 seconds before the call is disconnected.
Condition  This feature can be assigned on a station-by-station basis, and is applied to just outgoing CO
calls.
Call Cut-Off Timer
 If the Call Cut-Off Timer is enabled on a Station, the timer is still applicable when a call is
transferred to another Station.
 On the add-on conference, the Call Cut-Off Timer enabled Station will be restricted to the
outgoing CO call time.
 The Call Cut-Off Timer is not released when the call is placed on hold, or is transferred.
Admin Programming
CO Call Time Restriction (PGM 112 – FLEX3)
Call Cut-Off Timer (PGM 113 – FLEX12)
2.2.3 CO Line Queuing
Description
When a Station User receives a busy tone during an attempt to access a CO Line, the User may request a call
back (queue call). The Station will receive a call back when the busy CO Line becomes available.
Operation
To activate CO Line Queuing while receiving a busy tone, perform the following Steps:
1. Press and release the hook-switch if the Station is a SLT.
2. Dial 556 (refer to Ref. A) or press the [CALLBK] button.
3. When the confirmation tone is heard, replace the handset.
4. Once the CO Line becomes idle, the call back ring will be received at the Station.
5. Lift the handset, the CO dial tone should be heard to make a call.
Condition  A CO Line may have any number of queries at one time.
 When the queued CO Line becomes idle or a CO Line becomes available in the group, the
oldest queued Station will receive the call back.
 A Station can make only one CO Line queuing request at a time. If the Station tries to make
another CO Line queuing, the previous one is canceled and the newer one is activated.
 If the waiting Station is busy, and the queued CO Line is available, the available CO Line will be
directed to the next queued idle Station.
 If the waiting Station is idle, the queued CO Line will give a call back signal to the Station for 15
seconds. If the signal is not received at the Station, the queue is canceled and the next Station
in the queue will receive the signal.
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Reference
D. Message Wait Enable: 2.4.15
Admin Programming
CO Line Queuing (PGM 112 – FLEX5)
2.2.4 CO Step Call – Analog Only
Description
When an analog Station receives a busy tone after accessing a CO Line, the User can dial a CO Line number
which has the same first digits as the called busy CO Line without dialing the full number.
Operation
To use CO Step Call when receiving a busy tone, perform the following Steps:
1. Press the [SPEED] button and dial the last digit of the previously called number.
2. The previous call is terminated and a new call is established.
2.2.5 Emergency Call Service
Description
The User can dial the Emergency Service Code regardless lower Station COS.
Condition  An emergency call can be dialed by pressing an available CO Line at the Station that is
assigned to COS 7.
 If the dialed number for the Emergency Service Code is the same as a Station number on the
System, or LCR number, the call is operated as an Emergency Call. The preference of the
programmed dial number that is sent to external CO Line is:
Emergency Call Code > LCR Table > Station Number
Admin Programming
Emergency Service Call (PGM 226)
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ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
2.2.6 Hot Line & Warm Line
Description
A Station User can instantly make an outgoing call by lifting the handset or pressing the [ICM] button, if the User
has previously stored the destination.
The destination can be a CO Line or CO Line Group; the function can be setup on a Flexible button, or at another
Station.
Hot Line can be activated immediately when the Station is in the off-hook state; Warm Line can be activated after
the Warm Line Timer has expired. If the User dials another number prior to the Warm Line Timer expiration, the
call will activate as a Normal call, not as a Warm Line call.
Operation
To activate a Hot Line, perform the following Steps:
1. Lift the handset at a Station where Hot Line is assigned.
2. The assigned Hot Line feature is immediately activated.
To activate Warm Line, perform the following Steps:
1. Lift the handset at a Station where Warm Line is assigned.
2. The assigned Warm Line feature is activated if no dialing has been done while the Warm Line
Timer is running.
Condition  A Station can be assigned Hot or Warm Line with Admin Programming (Admin 113 – FLEX7).
 If there is no Flexible button at the Station, the number is operated as a Speed Dial number.
 The set value of the Warm Line Timer should be less than that of the Dial Tone Timer.
 When lifting the handset or pressing the [MON] button, the system will be activated as a
predefined button is pressed.
 It is possible to activate Hot/Warm Line at a SLT Station.
Admin Programming
Warm Line Timer (PGM 182 – FLEX8)
Warm Line (PGM 113 – FLEX7)
Idle Line Selection (PGM 122)
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ARIA SOHO Version 1 Issue 0.2
Feature Description and Operation Manual June, 2006
2.2.7 Least Call Routing
Description
LCR is a System programmable feature that automatically selects the least expensive available route when an
outgoing CO call is made. This programming eliminates the necessity for the User to dial the access code of the
least expensive carrier. There are three ways to activate LCR:
 Internal LCR – If dialed digits are matched with an internal LCR code, the System will secure a
CO Line from the programmed CO Group and send the modified digits according to LCR
programming.
 Loop LCR – When dialing the first accessible CO Group Code (9 or 0), or pressing the [LOOP]
button, if the digits match with a COL LCR code, the System will secure a CO Line from the
programmed CO Group and send the modified digits according to LCR programming.
 Direct CO LCR – After dialing a CO Line or CO Group code (9 or 0 depending on the nation
you are calling from), or pressing a CO Line or CO Group button, LCR can be activated. If the
dialed digits are matched with a COL LCR code, the System will secure a CO Line from the
programmed CO Group and send the modified digits according to LCR programming.
When a User selects a CO Line and dials a destination number, the System checks the LCR programming and
sends the all according to the least cost route according to the Admin program (Figure 2.2.7).
Caller dials ‘9’
and phone no
(850 1234)
Network
001
002
008
Network A
Network C
Network B
ARIA SOHO
FIGURE 2.2.7 LCR ROUTING
Assuming the LCR code is 9, the Network A (001) is least cost during the daytime, and Network B (002) is least
cost during the night. The caller dials the same number and the System automatically routes it through the least
cost network.
Operation
To activate internal LCR, perform the following Steps:
1. Lift the handset.
2. Dial the internal LCR code, or press the [MON] button (on-hook dialing can also activate
LCR).
3. It is an internal LCR code if the code is programmed with INTERNAL or BOTH in the Leading
Digit Table.
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