Lightspeed Media Connector Access User manual

Symptom Isolation Step Resolution
Playback Volume
Control
Check Device volume controls do not ad-
just volume.
When attempting to playback audio through the
mobile device tap the drop down arrow to show
additional volume levels. You may also visit your
volume settings.
Mobile device not
able to record
audio
Check Message “Recording not supported-
with this Android device”
Android devices not supported for this function are:
Huawei Honor 6X (BLN-L24)
Samsung Galaxy On5 (SM-G550T)
Samsung Galaxy Tab A (SM-T280)
Lenovo Tab 7 Essential (TB-7304F ZA30)
LG Nexus 5 (LG-D820)
Mobile Connector
Troubleshooting Guide
1.800.732.8999 | www.lightspeed-tek.com

Mobile Connector Troubleshooting Guide (cont.)
Symptom Problem Isolation Step Resolution
Unable to record
using Bluetooth
Check Determine if you are in ‘Normal’ or in
‘In Communication’ mode
Go to settings tab and tap the ‘Bluetooth Trouble-
shooting’ button. you will be taken to a new screen
and give the option to switch modes. Tap on
‘Switch’.
Adjust Known devices that require switch-
ing to ‘Normal’ mode include:
Samsung Galaxy S6 (SM-G920)
Samsung Galaxy Tab A (SM-T580)
Samsung Galaxy J7 (SM-J727A)
Phone call audio
not heard
Audio from phone call is not heard
while connected to the Mobile Con-
nector.
In order to receive audio, disconnect from Bluetooth or
turn the Mobile Connector o.
1.800.732.8999 | www.lightspeed-tek.com

Mobile Connector Troubleshooting Guide (cont.)
1.800.732.8999 | www.lightspeed-tek.com
Symptom Problem Isolation Step Resolution
Mobile Connector
will not power on
Check that the battery pack is charged. Substitute a known good battery pack and see if it
charges in the microphone. If it does charge, replace
worn or defective battery pack. Typical
battery life is 1-2 years.
Verify that the power button on the
microphone is turned on.
Once turned on, the blue Mic 1 or Mic 2 light should
begin blinking, then turn solid blue.
Check that the battery pack is working
properly.
Remove the battery pack and insert it into a known
working Mobile Connector (MCX). Charge that MCX
overnight to see if the battery pack charges.
Mobile Connector
won’t charge
Verify that the MCX charging circuitry is
working properly.
Substitute a known good battery pack and see if it
charges in the microphone. If it does charge, replace
worn or defective battery pack. Typical
battery life is 1-2 years.
Verify that the MCX is properly inserted into
the cradle charger.
When the MCX is properly inserted into the charger,
the red charging light turns on and the blue status
light stays lit. The red charging light will turn green
when a full charge is reached.
Verify that the cradle charger is not
damaged or defective.
Try charging the MCX with a known good cradle
charger.
Mobile Connector
does not indicate
‘Ready’ signal
(solid green light)
Check the MCX by power cycling. Power the MCX o, then on again aer a
few seconds. Wait for several seconds for the green
light to turn solid, indicating READY for operation.
SD0563US01-0