lilitab SmartDock Connect G40SC-C User manual

Lilitab LLC
39B Larkspur Street
San Rafael, CA 94901
Phone: [phone]
[email protected]
Quick Start Guide
v1.00
Model G40SC-C (USB-C)
Model G40SC-L (Lightning)

SmartDOCK Connect Quick Start Guide, v1.00 2
Federal Communications Commission Statement
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
Changes ormodifications made to the Device Name device not expressly approved by Lilitab LLC could
void the user's authoritytooperate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Innovation, Science and Economic Development Statement
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following
conditions:
•This device may not cause interference.
•This device must accept any interference, including interference that may cause undesired
operation of the device.
Cet appareil contient un ou des émetteurs/récepteurs exempts de licence conformes aux RSS exempts
de licence d'Innovation, Sciences et Développement économique Canada. Le fonctionnement est soumis
aux conditions suivantes :
•Cet appareil ne doit pas provoquer d'interférences.
•Cet appareil doit accepter toutes les interférences, y compris les interférences susceptibles de
provoquer un fonctionnement indésirable de l'appareil.

SmartDOCK Connect Quick Start Guide, v1.00 3
Table of Contents
Introduction.......................................................................................................................... 4
Hardware Setup .................................................................................................................... 5
Installing KMS and Registering a Tablet....................................................................................................5
Installing the SmartDOCK Connect Module..............................................................................................6
Pairing with the SmartDOCK Connect Module .........................................................................................7
Firmware Update......................................................................................................................................8
Registering a SmartDOCK in KMS..............................................................................................................8
Software Unlock with KMS .................................................................................................... 9
Using the Unlock Button...........................................................................................................................9
Using the PIN Pad......................................................................................................................................9
Using a QR Code Badge to Unlock Dock ...................................................................................................9
Unlock Icon ...............................................................................................................................................9
Appendix A: KMS System Setup .......................................................................................... 10
Registration Wizard.................................................................................................................................10
Creating a New Enterprise......................................................................................................................11
Creating a New Group.............................................................................................................................12
Adding a Tablet to a Group.....................................................................................................................13
Appendix B: Accessing the Admin Portal ............................................................................. 14
Appendix C: Bluetooth Pairing Status/Troubleshooting....................................................... 15
Opening Pairing Status............................................................................................................................15
Unpairing a SmartDOCK Connect and Tablet..........................................................................................16
Removing Stale Bluetooth Connections .................................................................................................17
Appendix D: SmartDOCK Troubleshooting........................................................................... 18
If the SmartDOCK won’t lock or unlock ..................................................................................................18
If a PIN or Password is forgotten or not working....................................................................................18
To reset the SmartDOCK.........................................................................................................................18
To quit and restart the App.....................................................................................................................18
Appendix E: App Settings.................................................................................................... 19
Appendix F: Portal Settings................................................................................................. 20

SmartDOCK Connect Quick Start Guide, v1.00 4
Introduction
SmartDOCK Connect is a communication module that provides Bluetooth connectivity between a tablet
and a Lilitab SmartDOCK mount (sold separately).
Lilitab Head Units with an installed SmartDOCK Connect module can electronically unlock a SmartDOCK
mount from the software interface, without a physical key, facilitating remote access control, device
mobility, and tablet sharing.
The SmartDOCK Connect module is used in conjunction with the Lilitab SmartDOCK system, which
includes the following components:
•Lilitab SmartDOCK Connect module (Model G40SC-C or G40SC-L)
•Lilitab Pro Head Unit (Model H40HUP or P40HUP, configured for desired tablet)
•Lilitab SmartDOCK Mount (Model G40SD-BC or G40SD-CC, configured in desired mounting style)
•Lilitab KMS App (or KMS-enabled custom app)
This Quick Start Guide covers the following topics:
•Installing KMS and registering a tablet
•Installing the SmartDOCK Connect module into a Head Unit
•Pairing KMS with the SmartDOCK Connect module
•Using KMS and SmartDOCK Connect to unlock a SmartDOCK

SmartDOCK Connect Quick Start Guide, v1.00 5
Hardware Setup
Installing KMS and Registering a Tablet
To set up a tablet to work with SmartDOCK Connect, you will
first need to install and configure Lilitab KMS. This will generally
be done by a system administrator, an authorized
representative of that administrator, and/or the person
responsible for the tablets and kiosks at a given location.
Step 1: Install the “Lilitab KMS” app (available free in
the App Store) on the tablet and launch the app. Do
not install the tablet into the head unit yet.
Step 2: If this is the first time the app has been launched, the
Registration Wizard will appear. Enter the Enterprise ID and
Group ID to which the tablet will be added. Next choose and
enter a Tablet ID for the tablet.
Step 3: You will next be asked to confirm that it is your intent
for the tablet to join the requested Enterprise and Group.
Step 4: To authorize the addition of the new tablet to the
Group, enter the credentials of the Group owner (or any
Enterprise administrator).
Step 5: Upon successful tablet registration, you will be asked
whether you would like to “Exit to App” or “Exit to Portal”.
Choose “Exit to App” to begin the process of pairing the tablet
with the SmartDOCK Connect module.
Next Step: Installing the SmartDOCK Connect Module
Note: If you are adding this tablet to an existing
Enterprise and Group, continue below. If this is the first
tablet to be registered, or the first tablet in a new group,
see Appendix A: KMS System Setup on page 10.
Step 1:
Step 4:
Step 2:
Step 3:
Step 5:

SmartDOCK Connect Quick Start Guide, v1.00 6
Installing the SmartDOCK Connect Module
Tools Needed: T10 Pin-Torx Wrench (provided)
Step 1: If tablet installed and latch security screws present, remove
latch screws with wrench. If no tablet installed, skip to Step 3.
Step 2: Pinch the latch release (at center rear of head unit) together
with one hand while sliding the faceplate towards the rear camera
opening with the other. Remove the faceplate and tablet.
Step 3: Lift the cable from the cable clips.
Step 4: Using the T10 wrench, loosen and remove the four screws
holding the mount panel to the back of the Head Unit.
Step 5: Lower the Mount Panel away from back of the Head Unit.
Step 6: Remove the Connect Module (if present) from the Mount Panel.
Step 7: Plug the SmartDOCK Connect Module firmly into the receiving
connector on the Mount Panel.
Step 8: Reverse steps 5 through 3 to replace the Mount Panel into the
back of the head unit, secure it with the 4 screws from Step 4, and route
the cable into the cable clips. Wait to reinstall the tablet until after it is
paired with the SmartDOCK Connect Module.
Next Step: Pairing with the SmartDOCK Connect Module
Step 5:
Step 3:
Step 4:
Step 1:
Step 2:
Step 8:
Step 6:
Step 7:

SmartDOCK Connect Quick Start Guide, v1.00 7
Pairing with the SmartDOCK Connect Module
The next step is to pair the tablet with the SmartDOCK Connect
Module. The tablet uses this module to communicate with the
SmartDOCK when the tablet is docked.
Before beginning the pairing process, check tablet settings and make
sure that Bluetooth is turned on.
Step 1: Open the KMS app, tap on the menu icon in the KMS Header,
and select “SmartDOCK” and “Pairing Status”. If the KMS Header is
not showing, use the pulldown tab in the upper right corner of the
screen to open it. If the pulldown tab is not visible, open KMS
Settings and turn on “Show KMS Controls”.
Step 2: This will bring up the Pairing Status UI. If no SmartDOCK
Connect Module is paired, you will see the screen shown at right.
Place the Head Unit –without tablet inside –onto a SmartDOCK.
The SmartDOCK should automatically lock onto the Head Unit. This
provides power to the SmartDOCK Connect module without blocking
access to the pairing button. When ready, press “Begin Pairing”
Step 3: Follow the onscreen instructions to instructions to press and
hold the pairing button on the SmartDOCK Connect module (in the
center rear of the Head Unit) for 3 seconds.
Step 4: Upon successful pairing, you will see the “Pairing Successful”
notification. Press “Unlock Head Unit” and remove the head unit
from the mount. Install the tablet in the Head Unit.
If pairing is not successful, and you see the “Pairing Unsuccessful”
screen, you can perform the following troubleshooting steps:
1) Check tablet settings and make sure that Bluetooth is turned
on. If not, turn it on and try again.
2) Check that the SmartDOCK power supply is connected and
plugged into a working wall outlet. The light on the side of
the SmartDOCK should be green.
3) Verify that the Head Unit is properly seated on the mount,
with the tablet outside the Head Unit, and that the LED on
the SmartDOCK Connect module begins flashing after the
button is held for 3 seconds.
4) See Appendix C: Pairing Status/Troubleshooting
Next Step: Firmware Update
Step 3:
Step 4:
Step 1:
Step 2:

SmartDOCK Connect Quick Start Guide, v1.00 8
Firmware Update
Once the dock is communicating with a tablet via the SmartDOCK
Connect module, the system may automatically update the dock
firmware, if such update is needed. This process will take about 60
seconds. For best performance, allow the firmware update to
proceed without disturbing the tablet or dock.
Firmware may also be updated manually by selecting “Update
Firmware” from the SmartDOCK submenu in the KMS Header.
Registering a SmartDOCK in KMS
After dock firmware update, and if the dock is a new dock, KMS will
launch a wizard to facilitate registration of the dock in KMS.
To Register a Dock:
Step 1: If the dock has never been registered and a tablet is docked
to it, a wizard will appear and prompt for a Dock ID to identify the
dock in the tablet’s group.
To register the dock in the tablet’s group (can change groups later)
provide a Dock ID in the field provided and select “Join Group”.
Alternately, you can skip dock registration until the next time a
tablet is docked to it by pressing “Unlock Only”. This allows the
tablet to unlock the dock but does not register the dock in KMS.
Step 2: If you selected “Join Group”, you will next be asked to
provide authorization credentials to register the dock in the group.
These should be admin credentials for the Group or Enterprise.
Step 3: Upon successful dock registration, you will be asked
whether you would like to “Exit to App” or “Exit to Portal”.
Choose “Exit to App” to test software unlock.
If a dock is unregistered or registered to a different group as the
tablet, a valid UserID and PIN from the tablet’s group will unlock
the dock, but status data will not be available in the KMS portal.
Step 2:
Step 1:
Step 3:
Firmware Update:
You’re Done! At this point the tablet and dock are registered,
are communicating with each other via the SmartDOCK Connect
module, and you are ready to begin using software unlock.
The next step is to practice unlocking your SmartDOCK.

SmartDOCK Connect Quick Start Guide, v1.00 9
Software Unlock with KMS
Using the Unlock Button
Once a tablet has been paired with the SmartDOCK Connect module
and docked to a SmartDOCK, the dock can be unlocked by pressing
the blue “Press to Unlock” button in the KMS header. KMS-enabled
apps can be configured to use the Unlock Button directly, or to
access a PIN Pad interface for secure unlock. Unlock policy is
determined by the “Require PIN for Unlock” setting in the “Dock
Configuration” panel (See Appendix F for configuration options).
Using the PIN Pad
If Dock Configuration is set to “Require PIN for Unlock”, pressing the
Unlock Button will bring up the PIN Pad UI, which will prompt the
user to enter their 3-digit User ID and 4-digit PIN to unlock the dock.
User IDs and PINs are issued during user registration. For more
information on user registration, see Appendix G.
Using a QR Code Badge to Unlock Dock
A QR Code Badge can also be used to unlock a SmartDOCK. If the
“Include Unlock PIN in QR Code” setting on the Dock Configuration
panel is enabled, the user only needs to show their QR Code to the
camera to unlock the SmartDOCK. If “Include Unlock PIN” is not
selected, the user may show their badge and will then need to enter
their PIN on the keypad. If a user does not have a badge, they can
also enter their User ID and PIN manually.
Unlock Icon
The unlock icon, which appears in the KMS pull-down header, gives the state of the SmartDOCK:
SmartDOCK locked and operating
normally. Ready to unlock.
Power not available, SmartDOCK
stalled, or communication error.
Check power supply. If stalled, try
again or use key to unlock. If
communication error, use
troubleshooter or use key to unlock.
SmartDOCK unlocked. Ready to
remove head unit. This icon will
also show if head unit undocked.
SmartDOCK stalled in open position.
Lift head and try again or use key to
lock dock.
Enter User ID
Enter PIN
Unlock Button
Dock Configuration Panel

SmartDOCK Connect Quick Start Guide, v1.00 10
Appendix A: KMS System Setup
This appendix will explain the basics of the initial setup a Lilitab KMS deployment. This is intended as a
minimalist, “quick start” treatment of the subject. For more detailed instructions about KMS, including
comprehensive information about platform features, accessories supported, system settings, and
administration tools, consult the Lilitab KMS User Guide.
Registration Wizard
When the Lilitab KMS app launches for the first time after being installed, it will open into a registration
wizard. The registration wizard guides and assists the administrator in setting up a new deployment.
The registration wizard can be used in any of the new-tablet configuration scenarios:
•Setting up a new enterprise
•Creating a new group within an enterprise
•Adding a tablet to an existing group
When the registration wizard opens, it prompts the user
to enter an Enterprise ID, Group ID, and Tablet ID.
These parameters identify the unique “coordinates” to
which the tablet will be registered and locate the tablet
with your company’s KMS network.
•EnterpriseID: The EnterpriseID is the top-level identity of an organization. The primary system
administrator should choose the EnterpriseID (such as the name of the company) and should
register the first tablet into KMS. When this first tablet is registered –and a unique EnterpriseID
specified –the administrator will be asked to create an Agent account. The Agent role has
primary responsibility for the KMS account under that EnterpriseID, including billing and
authorizing any other enterprise-level admin accounts.
•GroupID: The GroupID is the name for the local group, within which Users are sharing tablets
and docks. Devices that are in the same work area or store location usually share a GroupID. Any
tablet in a specific group can be docked to any dock in that group, and any user in that group can
unlock any dock in the group. The primary administrator of a group is called an Owner, and they
manage the user accounts, tablets, docks, and other accessories within their group.
•TabletID: The TabletID identifies the individual tablet within the group in human-readable form.
The TabletID can be anything (e.g. “Counter 1”), and is chosen by the Group Owner or Enterprise
Admin who registers the tablet into KMS. The TabletID can be changed at any later time by an
admin/owner with appropriate permissions.
If you are setting up a tablet to operate within an existing KMS network, you may want to contact your
system administrator, who will provide you with the appropriate EnterpriseID and GroupID.

SmartDOCK Connect Quick Start Guide, v1.00 11
Creating a New Enterprise
If this is the very first tablet in your company to use Lilitab KMS, you
will need to create a unique Enterprise ID for your company.
Generally, the person to create a new Enterprise ID will be a
corporate system administrator, as they will become the Agent
(primary contact) for the corporate enterprise account.
Of course, it’s fine for anyone to create a new enterprise account,
even just to experiment. Administrative responsibilities for the
enterprise can be transferred to another person at a later time.
To create a new Enterprise:
Step 1: Enter (or confirm) the Enterprise ID, Group ID and Tablet ID
on the first screen of the registration wizard. If the Enterprise ID
provided is unique, the wizard will confirm that your intent is to
create a new enterprise and group.
Step 2: After confirming that you are creating a new enterprise you
will next be asked to provide the full name, email, and phone
number of the primary administrative contact for the enterprise
account. Then specify whether you would like to use email or text
message for confirmation. Email and phone (text message) are used
for second-channel authentication.
Step 3: After entering the confirmation code that you receive in
email or text message, supply a username and password. The
username and password will be used to access the admin portal.
Step 4: After providing username and password, you will be asked
for password recovery questions and answers, should you need to
recover your password. Then you will be asked for the enterprise
business address.
Step 5: If you are using SmartDOCKs, you can next set up a User ID
and Unlock PIN to use to unlock tablets in the initial group from
docks in that group. An unlock badge, that can be used with the
tablet camera, can be texted to the agent phone number. If not
using SmartDOCKs, you can skip this step.
Step 6: Finally, you will have the option to set up credit card
payment now or answer a three-question survey and set up payment
later. In either case, the new enterprise will start a one-month trial
period during which all KMS features can be used free of charge.
Step 4:
Step 1:
Step 2:
Step 3:
Step 6:
Step 5:

SmartDOCK Connect Quick Start Guide, v1.00 12
Creating a New Group
Lilitab KMS refers to a local network of kiosks, generally in the same
business location, as a “Group”. Each Enterprise will have multiple
Groups, one at each location, and each Group reports to the Enterprise.
Members of a Group –“Users”–may use their UserID and PIN to
unlock any tablet in their Group from any dock. Any transactions
which occur within a Group will be associated with that Group when
reported in the Enterprise portal.
Generally, a new Group can be created ad-hoc and on-site using the
tablets in that group. The primary group administrator is called the
Owner. This person could be the location manager or IT specialist.
To create a new Group within an existing Enterprise:
Step 1: Enter an existing Enterprise ID and new Group ID on the
first screen of the registration wizard. If the Enterprise ID provided
matches an existing enterprise, the wizard will confirm that your
intent is to add a new Group to that Enterprise.
Step 2: After confirming that you are creating a new Group in an
existing Enterprise, you will next be asked to provide the full name,
email, and phone number for the group owner. Group owners have
portal access (for their group only) to administer the Group’s assets
and view group-level reports. Then specify whether you would like
to use email or text message for second-channel authentication.
Step 3: After entering the confirmation code that you receive in email
or text message, supply a username and password. These credentials
will be used to access the admin portal at the Group level.
Step 4: Next you will be asked for password recovery questions and
answers, should you need to recover your password. Then you will
be asked to provide the group business address.
Step 5: If SmartDOCKs will be used in the Group, you can next set
up a User ID and Unlock PIN for the group owner to use to unlock
tablets in the group. An unlock badge, uasble with the tablet
camera, can be texted to the group owner phone number. If not
using SmartDOCKs, you can skip this step.
Step 6: Group creation is now complete. You may now exit to the
app, where you can add additional accessories, for example, or to
the portal, where group settings may be configured or modified.
Step 1:
Step 2:
Step 3:
Step 4:
Step 5:
Step 6:

SmartDOCK Connect Quick Start Guide, v1.00 13
Adding a Tablet to a Group
Once an Enterprise and one or more Groups have been created,
additional tablets can easily be added to a Group.
To add a new Tablet to an Existing Group:
Step 1: Enter the Enterprise ID and Group ID of the Group to
which the tablet will be added. Provide a Tablet ID.
Step 2: If the Enterprise ID and Group ID entered match an
existing Enterprise and Group, you will next be asked to confirm
that it is your intent for the tablet to join the group.
Step 3: To authorize the addition of the new tablet to the
group, enter the credentials of the group owner (or any
enterprise admin).
Release Tablet: If a tablet is registered in KMS to a different
group (and is active in that group) an enterprise admin or owner
from the group to which it is registered will need to provide
credentials to release the tablet from that group.
Bring or Leave Data: If a tablet is registered in KMS and is being
moved to different coordinates, either within the same group or
to a different group, you will be asked what you would like to
happen to the data associated with the tablet at its old
coordinates. A tablet can have only one data set associated
with it. If you want to keep the data from before, select “bring
data”. If you “leave data”, then you may assume any data at
the new coordinates.
Assume Data or Start Fresh: If there is data at the destination
coordinates and you are not bringing data from other
coordinates, then the tablet may assume the data at the new
coordinates. This may be desired, for example, if the new tablet
is intended to replace a lost or broken tablet. If a registering
tablet assumes the identity of an existing tablet in this way, the
existing tablet (possibly lost or broken, in the example) will be
made inactive.
Step 1:
Step 2:
Step 3:
Release Tablet:
Bring or Leave Data:
Assume Data or Start Fresh:

SmartDOCK Connect Quick Start Guide, v1.00 14
Appendix B: Accessing the Admin Portal
From the App
Step 1: Pull the tab in the upper right corner down to expose
the KMS header and footer. If the pulldown tab is not visible,
open KMS Settings (in iOS Settings) and turn on “Show KMS
Controls”.
Step 2: Press the “Lilitab KMS” logo at the right end of the
footer. This will take you to the portal login screen.
Step 3: Log in to the portal by providing your admin Username
and Password.
Step 4: Upon successful login, you will arrive in the dashboard
for the group to which the tablet is registered. If you have
enterprise admin credentials, you may exit the group to access
the enterprise dashboard.
From a Browser
Step 1: Open any browser and go to “https://kms.lilitab.com”.
Step 2: At the login screen, enter the Enterprise ID, along with
your admin Username and Password.
Step 3: Upon successful login, you will enter the portal. If you
have enterprise credentials, you will start at the enterprise
dashboard. If you have group credentials, you will start in your
group.
App Step 1:
App Step 2:
App Step 3:
Browser Step 2:
Browser Step 3:
Browser Step 1:
App Step 4:

SmartDOCK Connect Quick Start Guide, v1.00 15
Appendix C: Bluetooth Pairing Status/Troubleshooting
If you are having trouble with the Bluetooth connection between the tablet and SmartDOCK Connect
module, the first thing to do is dock the head unit. When the head unit is docked, the tablet should
automatically connect to the module and begin communicating. If the tablet and module are paired and
docked, but do not automatically connect, you can use the Pairing Status interface for troubleshooting.
Opening Pairing Status
To open the Pairing Status interface, select “Pairing Status”
from the KMS Menu. The Pairing Status interface will walk
you through four necessary elements of successful Bluetooth
communication:
1. Bluetooth enabled: Bluetooth must be enabled both for
the KMS app and for the tablet in general.
2. Head Unit docked to SmartDOCK: The SmartDOCK
Connect module must be docked to a SmartDOCK for the
SmartDOCK Connect module to be found. When docked,
the module should automatically connect to the tablet
with which it is paired.
3. Tablet and SmartDOCK Connect must be paired:
Communication between the tablet and SmartDOCK
Connect can fail if the pairing between them is disrupted,
which can happen if the head unit is changed or if the
SmartDOCK Connect module is intentionally forgotten in
tablet settings or in the KMS-enabled app. The Pairing
Status interface provides assistance in manually clearing
and restoring device pairing.
4. Communication Problem: An unexpected error could
occur in the communication between tablet and
SmartDOCK that results in the communication link being
stuck. The Pairing Status interface offers a “Reset
Communication” feature to recover in that scenario.
Tablet/App Bluetooth Enabled:
Accessing Pairing Status:
Resetting Communication:
Clearing and Restoring Pairing:

SmartDOCK Connect Quick Start Guide, v1.00 16
Unpairing a SmartDOCK Connect and Tablet
A tablet can only be paired with one SmartDOCK Connect
module at a time. To change pairing, the tablet will need to be
unpaired with the first SmartDOCK Connect before it can be
paired to another.
To unpair a tablet:
Step 1: Open the KMS Menu, select “SmartDOCK” and then
“Pairing Status”.
Step 2a: If the head unit is docked and the currently paired
SmartDOCK Connect module is connected and communicating,
you will see the “Operating Normally” status screen.
Step 2b: If the head unit is not docked, and/or if the currently
paired SmartDOCK Connect module is not working/available you
will see the “Paired SmartDOCK Connect Not Found” screen.
Step 3: In either case, if you wish to change the paired
SmartDOCK Connect module, press “Change Pairing”. This will
clear the Bluetooth pairing information and display the
“SmartDOCK Connect Not Paired”screen. From here, prepare
the Head Unit as instructed:
1) Unlock dock and undock Head Unit
2) Remove tablet from Head Unit
3) Dock empty Head Unit on SmartDOCK
4) Verify that SmartDOCK has power
5) Press the “Begin Pairing”button
Proceed with pairing as described on Page 7, “Pairing with the
SmartDOCK Connect Module”.
Note: The SmartDOCK Connect module is powered by
the dock. The tablet and module will only connect and
communicate when docked.
Note: Pairing is between the tablet and the SmartDOCK
Connect module. Once paired, the tablet can freely
move between, and communicate with, any SmartDOCK
in the same Group that it is docked to.
Step 1:
Step 2a:
Step 2b:
Step 3:

SmartDOCK Connect Quick Start Guide, v1.00 17
Removing Stale Bluetooth Connections
If a SmartDOCK Connect module is paired with one tablet, then paired with a second tablet, the bonding
keys with the first tablet will become stale and it will be necessary to manually clear the pairing between
the tablet and module before a new pairing can be created between the module and the first tablet.
If you are having trouble pairing a tablet and SmartDOCK Connect module, removing stale Bluetooth
connections may be an effective way to resolve the problem.
To clear a stale pairing, open Settings from the iOS Home Screen:
Step 1: From Settings, tap on “Bluetooth”in the left column. Find “Lilitab SmartDOCK
Connect”under “My Devices”. Tap on the “Information Icon”to open device properties.
Step 2: This will open device properties. Here tap “Forget This Device”.
Step 3: Repeat Step 1 and Step 2 until all “Lilitab SmartDOCK Connect”devices have been removed
from the “My Devices”list.
Step 4: To proceed with pairing, return to the KMS App, then follow the instructions on Page 7 under
“Pairing with the SmartDOCK Connect Module”.

SmartDOCK Connect Quick Start Guide, v1.00 18
Appendix D: SmartDOCK Troubleshooting
If the SmartDOCK won’t lock or unlock
•Be sure the SmartDOCK power cable is plugged into the power supply, the power supply is
plugged into the wall, and the wall outlet has power. The SmartDOCK motor will not operate
unless the SmartDOCK is receiving wall power.
•Make sure tablet Bluetooth is turned on and the SmartConnect Module is paired with the tablet.
For Bluetooth pairing instructions, see Pairing with the SmartDOCK Connect Module on page 7.
•For Bluetooth troubleshooting, see Appendix C: Bluetooth Pairing Status/Troubleshooting.
•Make sure the correct PIN is being used. If a user PIN isn’t working or has been forgotten,
please see “if a PIN or Password is forgotten or not working” below.
•If needed, the key may be used to lock or unlock the SmartDOCK at any time.
If a PIN or Password is forgotten or not working
•As new users are set up, they enter and confirm their PIN the first time they use the PIN Pad.
•If a user forgets their PIN, it can be reissued by the Group Owner or a Group Manager from the
user’s detail page in the Local Group Admin interface. See Appendix B: Accessing the Admin
Portal on page 14 for information in how to access the admin portal. After PIN Reissue, the user
will be asked to enter and confirm a new PIN the next time they unlock a dock.
•If a Group admin forgets their password, it can be recovered by clicking “forgot password” on
the portal login screen and completing the password recovery process.
To reset the SmartDOCK
•Use the key to remove the Head Unit from the SmartDOCK. Return the lock to the middle
position when removing the key.
•Unplug the SmartDOCK from the power supply. Wait at least 10 seconds. Plug the SmartDOCK
back into the power supply. Wait until the SmartDOCK resets.
•Replace the head unit onto the SmartDOCK. The SmartDOCK should lock normally.
To quit and restart the App
•Swipe from the edge to the center of the screen, then release, to enter the iOS app switcher.
•Swipe up on the KMS-enabled app to quit the app.
•Tap in the background area of the app switcher to return to the Home Screen.
•Relaunch the KMS-enabled app by tapping the app icon on the Home Screen.
If more help is needed, please contact Lilitab Product Support at [e-mail] or
http://www.lilitab.com/pages/support

SmartDOCK Connect Quick Start Guide, v1.00 19
Appendix E: App Settings
App settings can be accessed via the System Settings interface on the tablet. To access
Settings, tap on the Settings icon on the Home Page, then scroll down in the left-hand
column until you see the KMS app icon. Tap this icon to access KMS settings.
At the top of the screen are the access settings:
Setting
Purpose
Recommended
Setting
Location
Used to provide tablet location to service. Must be
enabled to use geofence/geolocation.
Always On
Bluetooth
Used for communication with SmartDOCK Connect
On
Microphone
Involved in rerouting audio from speakers to headset
Any
Camera
Used by the PIN Pad screen to capture QR Code badge
On
Background App Refresh
Used to allow app to monitor geofence and continue
updating server when in background
On
Below the Access Settings are the Lilitab KMS Settings, which allow tablet users to access UI features
which may help with administration and debugging at the tablet.
Setting
Purpose
Recommended
Setting
Version
Displays KMS or KMS SDK version; useful for support.
N/A
Show KMS Controls
Shows the KMS pulldown tab in the upper right corner of the
screen. This control is overridden after 5 minutes by the
Group-Level KMS UI Configuration Settings (see Appendix F).
Provides access to KMS Menu and Dock Unlock button.
Kiosk Use: Off
Associate Use:
Maybe On
Show Status Bar
Shows the iOS status bar, including WiFi strength, time, and
battery/charging status. Helpful to associates using tablet,
but takes screen space. Also overridden after 5 minutes by
the Group-Level KMS UI Configuration Settings
Kiosk Use: Off
Associate Use:
Maybe On
Below the Lilitab KMS Settings are the Tablet Coordinates, which allow the user to identify the tablet
and assign it to an enterprise and group.
Setting
Purpose
Recommended
Setting
Enterprise ID
Specifies the company EnterpriseID to which tablet is registered.
Enterprise ID
Group ID
Specifies the GroupID in which tablet is registered.
Group ID
Tablet ID
Specifies the TabletID, within the Group, to which tablet is registered.
Tablet ID
Can be used to change tablet coordinates –to rename the tablet and/or to move between groups and
between enterprises. Any change to tablet coordinates will launch the Registration Wizard the next time
the app is active. Changes to TabletID require group owner/admin approval. Change of EnterpriseID or
GroupID require owner/admin approval from both the originating group (to exit the old group), and the
destination group (to enter the new group).

SmartDOCK Connect Quick Start Guide, v1.00 20
Appendix F: Portal Settings
The following settings at the Enterprise and Group
levels influence the appearance and behavior of
SmartDOCK Unlock Controls. To access the portal, see
Appendix B.
Allow Web Unlock: When selected, this setting allows
javascript access to SmartDOCK unlock methods.
Default is not selected.
Require PIN to Unlock: This setting brings up the PIN
Pad UI for dock unlock, with which users registered in
the same group as the dock can enter their PIN to
unlock the dock. This associates each unlock/undock
with an authorized user and facilitates a chain of
custody for the tablet.
Include Unlock PIN in QR Code: If selected, the user
will receive (by test message or email) a QR Code that
includes their User ID and PIN. This is convenient, but
not secure, as the QR code could be photographed and
used by an unauthorized user. If not selected, users will
receive a QR code containing only their 3-digit User ID
and will need to remember their PIN. Default is not
selected.
Allow Group-Level Override: This setting determines if Groups within the Enterprise can have different
settings than the Enterprise. If selected, the Group Dock Configuration can be individually set for each
Group. If not selected (Group-Level Override not allowed) then all groups within the Enterprise will
follow the enterprise-level settings.
Use Enterprise Defaults: If this setting is selected, all group-level settings will inherit the matching
enterprise settings and will not be modifiable. To modify Dock Config settings at the Group level, this
setting must be unselected. If “Allow Group-Level Override” is selected in Enterprise settings, this
setting will be selected and not modifiable at the group level.
Show KMS Controls: When this setting is selected, the KMS Header and Footer are available (by
pulldown tab) as an overlay. When extended into the screen area, the KMS Controls provide access to
the Unlock Button, the KMS Menu, the KMS Portal, and other KMS features. When this setting is
unselected, the KMS Controls will be hidden. If hidden, KMS Controls can be exposed for a short
amount of time using the “Show KMS Controls” app setting (see Appendix E).
Show Menu Button: When selected, “Show Menu Button”allows the KMS Menu to appear in the KMS
Header. Among other things, the menu provides access to SmartDOCK Pairing Status (see Appendix C).
Enterprise Settings, Dock Config Panel:
Group Settings, Dock Config Panel:
Group Settings, KMS UI Config Panel: