Living Fire Ilektro Series User manual

USER INSTRUCTIONS AND
INSTALLATION
IMPORTANT
THE HEATER OUTLET GRILLE BECOMES VERY HOT WHILST IN OPERATION.
DO NOT COVER THE OUTLET GRILLE OR ANY PART OF THE APPLIANCE.
FOR USE WITH 230V - 240V 50HZ ELECTRICITY SUPPLY ONLY.
PLEASE READ THESE INSTRUCTIONS CAREFULLY BEFORE INSTALLATION
KEEP THE INSTRUCTIONS IN A SAFE PLACE.
THEY WILL BE NEEDED WHEN MAINTENANCE OR SERVICING IS REQUIRED.
THIS APPLIANCE MUST BE EARTHED

1
CONTENTS
THIS MANUAL COVERS THE FOLLOWING
MODELS ONLY:
750L, 750A, 750S, 950L, 950A 950S
1250 L,1250S, 1650 L, 2000 L
A - ASPECT
L - LANDSCAPE
S - SUITE
Living Fire - 361 Swan Street Rich-
mond VIC 3121 - Australia
Copyright © 2019 Living Fire
FULL TERMS AND CONDITIONS ARE DETAILED
IN THE WARRANTY STATEMENT ON THE LIVING
FIRE WEBSITE LIVINGFIRE.COM.AU. IN THE
EVENT OF ANY CONFLICT OF INFORMATION
THE WORDING ON THE WEBSITE SHALL
PREVAIL. IMPORTANT NOTE: SHOULD ANY
PROBLEMS BE EXPERIENCED WITH YOUR
PRODUCT, CLAIMS MUST FIRST BE SUBMITTED
TO THE RETAILER WHERE THE APPLIANCE
WAS PURCHASED FROM WHO WILL OFFER
IMMEDIATE ASSISTANCE.
USER MANUAL
HOW TO USE YOUR APPLIANCE
1. IMPORTANT SAFETY INFORMATION
2. OPERATING INSTRUCTIONS
3. MAINTENANCE AND CARE
HOW TO INSTALL YOUR APPLIANCE
4. TECHNICAL SPECIFICATION
5. GENERAL INSTALLATION
6. CONFIGURING YOUR WINDOW
7. INSTALLATION
9. SETTING THE FUEL BED
10. ELECTRICAL CONNECTION
SERVICING INSTRUCTIONS
11. GENERAL INFORMATION
12. FAULT FINDING
13. SERVICING REQUIREMENTS
14. REMOVING THE GLASS
15. REPLACING FUEL BED LEDS
16. REPLACING THE POWER PLATE
17. REMOVING TOP LED BAR
18. REMOVING THE INNER SCREEN
19. REMOVING THE FAN ASSEMBLY
20. REMOVING THE HEATER
REFERENCE INFORMATION
21. WIRING DIAGRAM
22. APPLIANCE DIMENSIONS
23. ENCLOSURE DIMENSIONS
24. INFORMATION REQUIREMENT
2
4
8
10
11
12
13
15
17
18
19
20
21
23
24
25
25
26
27
28
29
30
31

2
HOW TO USE YOUR APPLIANCE
1. IMPORTANT SAFETY
INFORMATION
• READ ALL OF THE INSTRUCTIONS
CAREFULLY BEFORE USING THE APPLIANCE.
INSTRUCTIONS ARE AVAILABLE ONLINE AT
WWW.PAULAGNEWDESIGNS.COM
• REMOVE ALL PACKAGING AND DISPOSE OF
AT AN APPROPRIATE RECYCLING FACILITY.
• DO NOT LOCATE THIS APPLIANCE
IMMEDIATELY BELOW A FIXED SOCKET
• DO NOT USE THIS APPLIANCE IN THE
IMMEDIATE SURROUNDINGS OF A BATH,
SHOWER, SWIMMING POOL OR ANY OTHER
AREA WHERE THE APPLIANCE COULD
COME INTO CONTACT WITH WATER OR
HUMIDITY, E.G. A BATHROOM.
• DO NOT ALLOW THE APPLIANCE TO BE
COVERED OR LET THE AIR INLET/OUTLET
BECOME OBSTRUCTED AS THE APPLIANCE
MAY OVERHEAT. PLEASE NOTE THE
WARNING SYMBOL ON THE APPLIANCE.
FOR INDOOR USE ONLY. THIS APPLIANCE
IS NOT SUITABLE FOR USE OUTSIDE THE
HOUSE.
• KEEP THE POWER CORD AWAY FROM HOT
SURFACES AND HOT CONDITIONS. DO NOT
ROUTE THE POWER LEAD IN FRONT OF THE
APPLIANCE.
• THIS APPLIANCE MUST BE INSTALLED IN A
PURPOSE BUILT STUD-WORK ENCLOSURE
OR A SUITABLY PREPARED FIREPLACE
• . ENSURE THE APPLIANCE IS LEVEL AND
THAT FURNITURE, CURTAINS ETC. ARE
POSITIONED NO CLOSER THAN 1M.
• WHEN THE APPLIANCE HAS BEEN
INSTALLED THE POSITION OF THE PLUG
MUST BE ACCESSIBLE OR AN ISOLATION
SWITCH WILL BE INSTALLED AWAY FROM
THE APPLIANCE..
• NEVER LEAVE CHILDREN
UNSUPERVISED WITH AN
UNGUARDED HEATER.
• NEVER OBSTRUCT OR COVER THE
HEATER OUTLET.
• NEVER INSTALL OR USE THIS
PRODUCT WHERE IT MAY COME
IN CONTACT WITH WATER I.E. A
BATHROOM OR WET ROOM.
• NEVER USE AEROSOLS OR STEAM
CLEANERS NEAR THIS PRODUCT.
• NEVER ROUTE THE ELECTRIC CABLE
NEAR THE HEATER OUTLET.
• NEVER ROUTE THE ELECTRIC
CABLE UNDER CARPETS OR FLOOR
COVERINGS.
• NEVER INSTALL THIS PRODUCT
CLOSE TO CURTAINS OR
COMBUSTIBLE MATERIALS.
• NEVER USE THE HEATER TO DRY
CLOTHES OR OTHER OBJECTS.
• NEVER REMOVE THE FIREPLACE
SURROUNDING WITHOUT ISOLATING
THE ELECTRIC SUPPLY.
• WHERE THE ELECTRICITY SUPPLY CABLE
HAS TO PASS THROUGH A MASONRY WALL,
STONE SURROUND ETC. ENSURE SUITABLE
RUBBER BUSHES ARE FITTED AT POSSIBLE
WEAR POINTS.

3
• IF THE ELECTRICITY SUPPLY CABLE IS
DAMAGED DO NOT USE THE APPLIANCE
UNTIL IT HAS BEEN REPLACED. FOR
SAFETY REASONS THE REPLACEMENT HAS
TO BE CARRIED OUT BY A SERVICE AGENT
OR A SIMILARLY COMPETENT ELECTRICIAN.
• CAUTION: IN ORDER TO AVOID A HAZARD
DUE TO INADVERTENT RESETTING OF
THE THERMAL CUT OUT, THIS APPLIANCE
MUST NOT BE SUPPLIED THROUGH AN
EXTERNAL SWITCHING DEVICE, SUCH AS A
TIMER, OR CONNECTED TO A CIRCUIT THAT
IS REGULARLY SWITCHED ON AND OFF BY
THE UTILITY
• DO NOT OPERATE THE APPLIANCE IF IT IS
DAMAGED.
• REPAIRS OF ELECTRICAL APPLIANCES
MUST ONLY BE PERFORMED BY AN
ELECTRICAL ENGINEER. SHOULD THE
APPLIANCE FAIL TO OPERATE, OR IN CASE
OF ANY DAMAGE, PLEASE CONTACT THE
RETAILER FROM WHOM THE APPLIANCE
WAS PURCHASED.
• CAUTION: SOME PARTS OF THIS
PRODUCT CAN BECOME VERY HOT AND
CAUSE BURNS. PARTICULAR ATTENTION
MUST BE GIVEN WHERE CHILDREN AND
VULNERABLE PEOPLE ARE PRESENT.
• CHILDREN AGED FROM 3 YEARS AND LESS
THAN 8 YEARS SHALL ONLY SWITCH ON/
OFF THE APPLIANCE PROVIDED THAT IT
HAS BEEN PLACED OR INSTALLED IN ITS
INTENDED NORMAL OPERATING POSITION
AND THEY HAVE BEEN GIVEN SUPERVISION
OR INSTRUCTION CONCERNING USE OF
THE APPLIANCE IN A SAFE WAY AND
UNDERSTAND THE HAZARDS INVOLVED.
CHILDREN AGED FROM 3 YEARS AND
LESS THAN 8 YEARS SHALL NOT PLUG IN,
REGULATE AND CLEAN THE APPLIANCE OR
PERFORM USER MAINTENANCE
HOW TO USE YOUR APPLIANCE
1. IMPORTANT SAFETY
INFORMATION
IF YOU ARE INSTALLING YOUR
APPLIANCE IN TO AN EXISTING
CHIMNEY CAVITY
• ENSURE THE FLOOR AREA THE APPLIANCE
WILL SIT ON IS FLAT AND FREE FROM
LOOSE MATERIAL
• ENSURE THE FLUE OUT FROM THE
CHIMNEY CAVITY IS SEALED
• IN ORDER TO INSTALL YOUR APPLIANCE
EFFECTIVELY DISCUSS WITH YOUR SELLER
THE SURROUND NEEDED TO ENCLOSE
YOUR APPLIANCE INTO THE INSTALLATION
LOCATION
• TO PROVIDE POWER TO THE APPLIANCE
INSTRUCT A QUALIFIES ELECTRICIAN TO
INSTALL AND POWER SOCKET INSIDE THE
CHIMNEY CAVITY, ENSURING THERE IS AN
ISOLATION SWITCH ACCESSIBLE OUTSIDE
THE CAVITY

4
- WARNING -
PARTS OF THE PRODUCT
MAY GET HOT DURING
OPERATION
TO TURN THE APPLIANCE ON I/O
OPERATE THE STANDBY SWITCH
LOCATED ON THE RIGHT HAND
SIDE UNDER THE FRONT TRIM,
HERE ON YOUR APPLIANCE:
THE FLAME EFFECT CAN BE
TURNED ON/OFF USING THE REMOTE. WHEN
THE FLAME EFFECT IS OFF THE APPLIANCE
REMAINS IN STANDBY.
THE APPLIANCE CAN BE OPERATED BY THE
RADIO FREQUENCY HANDSET ONLY.
THE FOLLOWING FUNCTIONS CAN BE
CONTROLLED USING THE REMOTE HANDSET:
• ON/OFF - FLAME EFFECT
• HEAT SETTINGS
• BRIGHTNESS OF THE FUEL AND FLAME
EFFECT
• FLAME DUO COLOUR
• FUEL BED COLOUR
• THE FLAME EFFECT CAN BE TURNED OFF
USING THE REMOTE,
• RETURNING THE APPLIANCE TO STANDBY.
IF YOU DO NOT USE THE APPLIANCE AND
HANDSET FOR 2 MINUTES THE HANDSET WILL
GO WILL GO INTO SLEEP MODE. PRESS THE
POWER BUTTON TO REACTIVATE.
TURN THE APPLIANCE ON AND OFF BY USING
THE REMOTE HANDSET. PRESS THE POWER
BUTTON TO EXIT SLEEP MODE. ONCE OUT
OF SLEEP MODE PRESS THE POWER BUTTON
AGAIN TO TURN ON.
TURNING ON THE APPLIANCE
CONTROLLING THE APPLIANCE
PRESS THE MENU BUTTONS TO SELECT THE
MODES YOU WANT TO CONTROL
HEAT - LIGHT - FLAME - EFFECT
TO ADJUST THE FLAME BRIGHTNESS
ENSURE ‘LIGHT’ SETTING IS SELECTED.
ROTATE FINGER ON THE TOUCH DIAL
ROTATE CLOCKWISE TO INCREASE
ROTATE ANTI CLOCKWISE TO DECREASE
HOW TO USE YOUR APPLIANCE
2. OPERATING INSTRUCTIONS
MENU
LED DISPLAY
FLAME/HEAT/LIGHT
LEVEL DISPLAY
LH MENU BUTTON
POWER BUTTON
CURRENT SETT
RH MENU BUT
T
TOUCH DIAL
LEVEL
CURRENT SETTING

5
TO ADJUST THE LIGHT EFFECT
SELECT ‘EFFECT’ SETTING WHILE IN LIGHT
MODE.
THE LH MENU BUTTON WILL SWITCH THE
EFFECT ON.
ROTATING THE DIAL OR PRESSING THE MENU
BUTTONS WILL EXIT THE EFFECT MODE. THE
EFFECT MODE IS INDICATED BY A DASHED BAR,
THE LIGHT LEVEL IS INDICATED BY A SOLID
BAR.
TO ADJUST THE FUEL AND FLAME
COLOUR
PRESS THE LH MENU BUTTON TO SELECT THE
COLOUR OPTION
ROTATE THE TOUCH DIAL TO CHOOSE YOUR
COLOUR
HEAT SETTINGS
PRESS THE RH MENU BUTTON TO SELECT THE
HEAT CONTROL
PRESS THE LH MENU BUTTON TO SWITCH
BETWEEN THE 3 MODES:
• MODE 1 MANUAL
• MODE 2 THERMOSTATIC
• MODE 3 7 DAY TIMER
MANUAL MODE
THE HEAT SETTING IS INDICATED BY A RED BAR.
ADJUST HEAT BY ROTATING FINGER ON
THE TOUCH DIAL. CLOCKWISE INCREASES
THE TEMPERATURE AND ANTI CLOCKWISE
DECREASES THE TEMPERATURE UNTIL HEAT IS
TURNED OFF.
THERMOSTATIC MODE
WHEN SET IN THERMOSTATIC MODE JUST A
TEMPERATURE IS DISPLAYED ON SCREEN.
ROTATE TOUCH DIAL CLOCKWISE TO INCREASE
TEMPERATURE SETTING AND ANTI-CLOCKWISE
TO DECREASE TEMPERATURE SETTING. THE
HEATER WILL AUTOMATICALLY MAINTAIN THE
SET TEMPERATURE.
7 DAY TIMER
IN 7 DAY TIMER MODE THE CURRENT
TEMPERATURE AND THE NEXT TIME AND
TEMPERATURE ,IS DISPLAYED, SEE MENU
SETTINGS.
HOW TO USE YOUR APPLIANCE
2. OPERATING INSTRUCTIONS
CURRENT SETTING
RH MENU BUTTON
LEVEL
CURRENT SETTING
CURRENT SETTING

6
MENU SETTINGS
PRESS BOTH MENU BUTTONS UNTIL A MENU
APPEARS AT TOP OF SCREEN. 4 SCREEN
OPTIONS WILL APPEAR.
TO SELECT OPTIONS ROTATE DIAL UNTIL
HIGHLIGHTED IN RED AND PRESS SELECT.
SET THE CLOCK
SELECT CLOCK IN THE OPTION MENU AND
ROTATE TOUCH DIAL UNTIL DESIRED TIME IS
DISPLAYED.
BY PRESSING SELECT IT CHANGES FROM
HOURS, MINUTES AND DAYS.
WHEN CORRECT TIME HAS BEEN SET PRESS
THE RH MENU BUTTON TO SAVE.
DEVICE
USED TO DISCONNECT THE REMOTE FROM THE
FIRE, SEE SEPARATE INSTRUCTIONS ON PAGE 9.
ADVANCED
USED TO TURN ON OR OFF THE DIMMER, 7 DAY
TIMER, AND
ADAPTIVE HEAT FUNCTIONS.
7 DAY TIMER
USED TO SET THE 7 DAY TIMER.
TO SET THE 7 DAY TIMER:
ROTATE THE TOUCH DIAL AND PRESS THE LH
MENU BUTTON TO SELECT THE DESIRED DAY
(HIGHLIGHTED IN RED).
USE THE TOUCH DIAL TO ALTER THE SELECTED
HEATING PERIOD (AVAILABLE IN 10 MINUTE
INCREMENTS).
PRESS THE LH MENU BUTTON AGAIN TO SET
THE TIME AND USE THE TOUCH DIAL TO ALTER
THE SELECTED TEMPERATURE. PRESS THE LH
MENU BUTTON TO SET THE TEMPERATURE.
REPEAT FOR REMAINING HEATING PERIODS.
ONCE COMPLETED, PRESS THE LH MENU
BUTTON TO CONFIRM HEATING PERIODS FOR
THAT DAY. THE DAY WILL BE HIGHLIGHTED
IN RED. USE THE TOUCH DIAL TO SELECT
THE NEXT DAY YOU WISH CHANGE. PRESS
THE LH MENU BUTTON TO APPLY A NEW
SET OF HEATING PERIODS. PRESS THE RH
MENU BUTTON TO COPY THE SAME SETTINGS
ENTERED FOR THE PREVIOUS DAY.
NOTE: PRESSING THE RH MENU BUTTON WILL
AUTOMATICALLY ADVANCE THE 7 DAY TIMER
MENU 1 DAY. ONCE SETTINGS FOR ALL 7 DAYS
HAVE BEEN ENTERED, ROTATE THE TOUCH
DIAL TO MOVE BEYOND SUNDAY UNTIL THE
PROMPT TO SAVE AND EXIT APPEARS. USE THE
LH MENU BUTTON TO SELECT SAVE AND EXIT.
HOW TO USE YOUR APPLIANCE
2. OPERATING INSTRUCTIONS

7
HOW TO USE YOUR APPLIANCE
2. OPERATING INSTRUCTIONS
OTHER ADVANCED FUNCTIONS
DIMMER
THIS FUNCTION DIMS THE SCREEN OF THE
HANDSET. TO DIM OR LIGHTEN THE SCREEN
PRESS BOTH MENU BUTTONS UNTIL THE
MENU OPTION APPEARS. PRESS HOLD THE
POWER BUTTON AT ANY TIME WHILST IN THE
MENU.
TO ENABLE OR DISABLE THE DIMMER
FUNCTION ENTER THE MENU FUNCTION AND
SELECT THE DIMMER OPTION AND PRESS SET.
ADAPTIVE HEAT
IF SWITCHED ON THE APPLIANCE SAVES
POWER BY PREDETERMINING THE OPTIMUM
TIME TO SWITCH ON THE HEAT AND THE LEVEL
OF HEATING REQUIRED TO REACH A PRE SET
TEMPERATURE AT A CHOSEN TIME.
THIS FUNCTION ONLY WORKS WITHIN THE 7
DAY TIMER MODE. THE REMOTE CONTROL
WORKS BY RADIO SIGNAL. THE HAND-HELD
TRANSMITTER IS CONFIGURED IN THE FACTORY
WITH A UNIQUE SIGNAL CODE.
OPEN WINDOW
NOT AVAILABLE

8
THERMAL SAFETY CUT OUT
IF THE SAFETY CUT OUT FOR THE HEATER
TRIPS THE APPLIANCE HAS OVERHEATED.
IF THIS HAPPENS:
• UNPLUG THE DEVICE AND ALLOW IT TO
COOL DOWN FOR A MINIMUM OF 2 HOURS
• CHECK THE HEATER OUTLET VENTS
FOR AND OBSTRUCTION AND CLEAR IF
NECESSARY. SEE MAINTENANCE SECTION
FOR GUIDANCE
• PLUG IN THE APPLIANCE AND SWITCH IT
ON. THE CUT OUT WILL RESET AND THE
APPLIANCE SHOULD FUNCTION NORMALLY.
• IF THE APPLIANCE CONTINUES TO NOT
FUNCTION CORRECTLY, CONTACT THE
RETAILER OR PLACE OF PURCHASE.
THE AIR INLET GRILLES ON THE UNDERSIDE
AND BACK OF THE APPLIANCE SHOULD
BE UNOBSTRUCTED. FREE AIR NEEDS TO
CIRCULATE IN THIS AREA.
ALWAYS UNPLUG THE APPLIANCE FROM
THE MAINS SUPPLY BEFORE CLEANING OR
UNDERTAKING AND MAINTENANCE.
GENERAL CLEANING
• ONLY CLEAN THE GLASS WHEN ITS COLD
• DO NOT USE ABRASIVE CLEANERS ON ANY
PART OF THE APPLIANCE
• USE A LINT FREE CLOTH TO WIPE ANY
SURFACES
• DO NOT SPRAY CLEANER INTO THE
APPLIANCE
CLEANING THE FUEL BED
TO ACCESS THE FUEL EFFECT IT WILL BE
NECESSARY TO REMOVE THE FRONT GLASS
VIEWING PANEL, SEE SERVICING SECTION
• ENSURE THE APPLIANCE IS UNPLUGGED.
• REMOVE THE LOGS AND DUST CLEAN. DO
NOT WET THE LOGS.
• USE A LINT FREE DUSTER.
• LIFT ALL FUEL MEDIUM OUT OF THE FIRE
AND WIPE FUEL BED DOWN.
• ENSURE NO MOISTURE REMAINS BEFORE
RETURNING THE LOGS INTO POSITION. SEE
LOG INSTALLATION PROCESS.
• CAUTION: REPLACE FRONT TRIM WHILE
REMOVING LOGS AND FUEL MATERIAL TO
ENSURE PIECES DO NOT FALL INTO THE
APPLIANCE
• REPLACE THE GLASS AND TRIM AS
DESCRIBED IN THE SERVICE SECTION PAGE
PAIRING THE REMOTE TO THE
APPLIANCE
TO PAIR A HANDSET (EXISTING OR NEW) TO
THE APPLIANCE THE CURRENT PAIRING
PROGRAM MUST BE DELETED.
TO DELETE THE HANDSET:
• ACCESS MENU BY HOLDING BOTH MENU
BUTTONS. SCROLL TO DEVICE MENU AND
PRESS SELECT.
• THIS GIVES DETAILS OF THE APPLIANCE
AND ALSO GIVES THE OPTION TO DELETE
THE APPLIANCE FROM THE REMOTE
HANDSET. PRESS AND HOLD THE DELETE
OPTION UNTIL THE BAR IS FILLED TO
REMOVE THE HANDSET.
PAIRING REMOTE TO APPLIANCE
• ENSURE APPLIANCE IS SWITCHED OFF
USING SWITCH TOP RIGHT OF GLASS
PANEL.
• TOUCH POWER BUTTON ON THE REMOTE
TO BRING UP THE PAIRING OPTIONS.
• TOUCH PAIR ON REMOTE.
• SWITCH ON APPLIANCE USING SWITCH
TOP RIGHT OF GLASS PANEL. THE REMOTE
SCREEN WILL SHOW STANDBY WHEN
SUCCESSFULLY PAIR
HOW TO USE YOUR APPLIANCE
2. OPERATING INSTRUCTIONS
HOW TO USE YOUR APPLIANCE
3. MAINTENANCE AND CARE

9
CLEANING THE OUTLETS
• ENSURE THE APPLIANCE IS UNPLUGGED
• CLEAN THE AIR OUTLET GRILLES
REGULARLY WITH A SOFT CLOTH OR THE
NOZZLE OF A VACUUM CLEANER
• DUST BUILD-UP CAN INHIBIT EFFICIENT
PERFORMANCE OF THE FAN AND LEAD TO
THE SAFETY CUT-OUT OPERATING.
• KEEP THE AREA AROUND THE APPLIANCE
CLEAN AND FREE OF FLUFF, DUST OR PET
HAIR.
• IN PARTICULAR, BUILD-UP OF DUST ETC.
CAN OCCUR AROUND THE HEATER VENT
AREA. TAKE PARTICULAR CARE TO KEEP
THIS AREA FREE FROM SUCH PARTICLES
ON A REGULAR BASIS TO PREVENT BUILD-
UP.
BATTERY REPLACEMENT
WHEN THE REMOTE BATTERIES IS LOW IT
MUST BE CHANGED IMMEDIATELY. INSTALL
CORRECT REPLACEMENTS AND DISPOSE OF
THE OLD BATTERIES CAREFULLY.
HOW TO USE YOUR APPLIANCE
3. MAINTENANCE AND CARE

10
HOW TO INSTALL YOUR
APPLIANCE
4. TECHNICAL SPECIFICATION
MODEL 750 L 750 A 750 S 900 L 900 A
WEIGHT 41 43 41 43 46
VOLTAGE 230V 50Hz 230V 50Hz 230V 50Hz 230V 50Hz 230V 50Hz
BATTERY HANDSET
TRANSMITTER 12 V MN 21/23 12 V MN 21/23 12 V MN 21/23 12 V MN 21/23 12 V MN 21/23
ELECTRICAL
POWER
CONSUMPTION
FLAME
PICTURE
ONLY 15w 15w 15w 15w 15w
HEATING
ON 1000 Watt 1000 Watt 1000 Watt 2000 Watt 2000 Watt
SUPPLY CORD BS1363 UK13A BS1363 UK13A BS1363 UK13A BS1363 UK13A BS1363 UK13A
MODEL 900 S 1250 L 1250 S 1650 2000
WEIGHT Kg 43 56 55 76 81
VOLTAGE 230V 50Hz 230V 50Hz 230V 50Hz 230V 50Hz 230V 50Hz
BATTERY HANDSET
TRANSMITTER 12 V MN 21/23 12 V MN 21/23 12 V MN 21/23 12 V MN 21/23 12 V MN 21/23
ELECTRICAL
POWER
CONSUMPTION
FLAME
PICTURE
ONLY 15w 15w 15w 15w 15w
HEATING
ON 2000 Watt 2000 Watt 2000 Watt 2000 Watt 2000 Watt
SUPPLY CORD BS1363 UK13A BS1363 UK13A BS1363 UK13A BS1363 UK13A BS1363 UK13A
NOTE: WEIGHTS UNIT ONLY NOT INCLUDING PACKAGING
SUITE APPLIANCE (S) WEIGHTS ARE NOT INCLUDING WOODEN SURROUND
THIS APPLIANCE MUST BE
EARTHED
THIS APPLIANCE HAS BEEN CERTIFIED FOR
USE IN COUNTRIES OTHER THAN THOSE
STATED. TO INSTALL THIS APPLIANCE IN
THESE COUNTRIES, IT IS ESSENTIAL TO
OBTAIN THE TRANSLATED INSTRUCTIONS
AND IN SOME CASES THE APPLIANCE WILL
REQUIRE MODIFICATION. CONTACT YOUR
RETAILER FOR FURTHER INFORMATION.
FOR PRODUCT DIMENSIONS AND
INSTALLATION GUIDES FOR BUILDING YOU
APPLIANCE INTO A LOCATION, PLEASE GO
TO WEBSITE: XXXXXXXXXX TO DOWNLOAD
THE SPEC SHEET FOR YOUR APPLIANCE

11
HOW TO INSTALL YOUR
APPLIANCE
5. GENERAL INSTALLATION
NOTE: INSTALLATION SHOULD BE CARRIED
OUT BY A TRAINED INSTALLATION
TECHNICIAN. IF THE PRODUCT IS INSTALLED
INCORRECTLY YOUR WARRANTY MY BE
INVALID.
IT IS VERY IMPORTANT THAT THE AIR INLET
GRILLES ON THE UNDERSIDE OF THE
APPLIANCE ARE UNOBSTRUCTED AND
ADEQUATE SPACE IS LEFT TO ALLOW FREE
CIRCULATION OF AIR AROUND THIS AREA.
TOOLS REQUIRED
A SCREW DRIVER, SPIRIT LEVEL, SPANNER M5
8mm, M4 7mm AND DRILL MAY BE NEEDED.
UNPACKING THE FIREPLACE
WARNING! DO NOT USE THIS APPLIANCE IF
ANY PART HAS BEEN EXPOSED TO WATER.
IMMEDIATELY CALL A QUALIFIED SERVICE
TECHNICIAN TO INSPECT AND TO REPLACE
ANY PART OF THE ELECTRICAL SYSTEM IF
NECESSARY.
• CAREFULLY UNPACK THE APPLIANCE. TAKE
CARE NOT TO DAMAGE THE SURFACE OF
THE APPLIANCE OR THE INSTALLATION
AREA. KEEP PLASTIC WRAPPING AWAY
FROM CHILDREN. BE RESPONSIBLE WHEN
HANDLING THE PACKING MATERIALS.
• CHECK ALL PARTS AND ACCESSORIES ARE
REMOVED BEFORE DISPOSING OF ANY
PACKAGING.
• IF NECESSARY KEEP THE ORIGINAL
PACKAGING FOR FUTURE TRANSPORT AND/
OR STORAGE.
FITTING THE APPLIANCE
TAKE CARE WHEN LIFTING THE APPLIANCE,
OBTAIN ASSISTANCE IF REQUIRED AND
ALWAYS FOLLOW SAFE MANUAL HANDLING
TECHNIQUES.
WHEN IN DOUBT CONSULT YOUR RETAILER OR
SUITABLY QUALIFIED PERSON.
INSTALLATION OPTIONS
MODELS 750A 950 A ASPECT MODELS CAN BE
INSTALLED WITH A SURROUND OR MANTEL
PLEASE DISCUSS THIS WITH YOUR RETAILER
MODELS 750L 950L 1250L 1650L 2000L
LANDSCAPE MODELS SHOULD BE INSTALLED
USING THE HIDDEN DOOR CONCEPT
MODELS 750S 950S 1250S ARE SUITE
MODELS AND WILL BE SUPPLIED WITH A
SURROUND
IF YOU ARE IN DOUBT WHICH INSTALLATION
OPTION IS RIGHT FOR YOU CONTACT YOUR
RETAILER.

12
HOW TO INSTALL YOUR
APPLIANCE
6. CONFIGURING YOUR WINDOW
• LOCATE THE BLANKING PLATE MOUNTING
SCREWS ON EITHER SIDE OF THE
APPLIANCE. AS SHOW ON THE IMAGE
BELOW.
• REMOVE THE 6 SCREWS USING THE
CORRECT SCREWDRIVER.
• RETAIN THE SCREWS FOR RE-ASSEMBLY.
• IF YOU ARE BUILDING THE APPLIANCE
AS A BAY WINDOW. REMOVE BOTH THE
BLANKING PLATE AND THE SIDE TRIM.
REPLACE JUST THE BLANKING PLATE USING
THE ORIGINAL SCREWS INTO THE ORIGINAL
MOUNTING HOLES. X6
• IF THE APPLIANCE IS BEING CONFIGURED
AS A LEFT HAND, RIGHT HAND OR FRONT
GLASS ONLY. REMOVE THE SIDE TRIM FROM
THE BLANKING PLATE AND REPLACE THE
SCREWS LEAVING THE BLANKING PLATE ON
THE CHOSEN SIDE.
• NOTE: PLEASE RETURN ANY UNUSED
COMPONENTS WITH THE INSTALLER TO
THE DEALERSHIP OR RETAILER
THE CONFIGURATION OF
THE APPLIANCE MUST BE
COMPLETED BY A QUALIFIED
INSTALLATION TECHNICIAN.
THE APPLIANCE COMES FITTED WITH BOTH A
BLANKING PLATE AND A SIDE TRIM.
BY USING A COMBINATION OF THESE PARTS
THE APPLIANCE CON BE CONFIGURED TO ANY
GLASS ARRANGEMENT
BLANKING
PLATE
SIDE
TRIM
BLANKING
PLATE ONLY
SIDE TRIM
ONLY

13
HOW TO INSTALL YOUR
APPLIANCE
7. INSTALLATION
POSITIONING YOUR APPLIANCE
• YOUR NEW APPLIANCE MAY BE INSTALLED
VIRTUALLY ANYWHERE IN YOUR
HOME. HOWEVER, WHEN CHOOSING A
LOCATION ENSURE THAT THE GENERAL
INSTRUCTIONS ARE FOLLOWED.
• THE POSITIONING OF THE APPLIANCE
SHOULD IDEALLY BE FITTED INTO/
ONTO A FLAT WALL OF BLOCK/BRICK
CONSTRUCTION OR AN INTERNAL
WOODEN FRAME PLASTER BOARD
WALL. NO FIXINGS ARE PROVIDED WITH
YOUR APPLIANCE. PLEASE SEEK ADVICE
FROM YOUR RETAILER REGARDING
FIXING METHODS, BASED ON YOUR
CHOSEN INSTALLATION POSITION AND
YOUR WALL MATERIAL.
• ALWAYS ENSURE THE APPLIANCE IS
ADEQUATELY SUPPORTED AND SITS ON
A FIRM STRUCTURE WHEN MOUNTING
ABOVE FLOOR LEVEL.
• IF THE POWER CORD IS DAMAGED, IT MUST
BE REPAIRED BY THE MANUFACTURER,
ITS AUTHORIZED SERVICE CENTRE OR
PROFESSIONAL PERSON.
• ENSURE THAT CURTAINS AND FURNITURE
ARE NOT POSITIONED CLOSE TO THE
CHOSEN POSITION, AS THIS WOULD
CREATE A POTENTIAL FIRE HAZARD OR
BLOCK THE HEATER OUTLET DUCTS. FOR
BEST RESULTS, INSTALL OUT OF DIRECT
SUNLIGHT.
• THE APPLIANCE SHOULD IDEALLY BE
LOCATED CLOSE TO A SUITABLE MAINS
SOCKET TO ENABLE CONNECTION. THE
ELECTRICAL SOCKET MUST BE EASILY
ACCESSIBLE TO ALLOW DISCONNECTION
WHEN THE APPLIANCE IS FITTED.
• WARNING! IF THE ELECTRICAL SOCKET IS
NOT ACCESSIBLE ONCE THE APPLIANCE
HAS BEEN INSTALLED THEN A
QUALIFIED ELECTRICIAN WILL NEED TO
INSTALL AN ISOLATION SWITCH.
• WARNING! KEEP ANY FURNISHINGS OR
COMBUSTIBLE MATERIALS AT LEAST
1m FROM THE FRONT OF THE ELECTRIC
FIREPLACE.

14
HOW TO INSTALL YOUR
APPLIANCE
7. INSTALLATION
POSITIONING YOUR APPLIANCE
• DO NOT INSULATE OR PACK YOUR
APPLIANCE INTO ITS LOCATION. FOR THE
HEATER AND FLAME AFFECT TO FUNCTION
IT REQUIRES CIRCULATION OF AIR
• THE APPLIANCE SHOULD BE LOCATED ON A
FLAT FLOOR OR SURFACE.
• IF INSTALLED INSIDE A WALL CAVITY
ENSURE THE BASE CONSTRUCTED FOR
THE APPLIANCE IS LEVEL AND CLEAR OF
OBJECTS TO ALLOW AIR FLOW
• IN ALL INSTALLATION SCENARIOS ENSURE
THE WALL MOUNTING BRACKETS ARE USED
TO SECURE THE APPLIANCE
• FOR VENTALATION AND NORMAL
FUNCTION OF THE APPLIANCE ENSURE A
10mm MINIMUM GAP EXISTS BETWEEN THE
BACK OF THE APPLIANCE AND THE WALL
THE APPLIANCE IS FIXED TO.
• REMOVE THE WALL BRACKET SCREWS AND
ROTATE THE BRACKET AND ROTATE AS
SHOWN IN THE IMAGE BELOW
• REATTACH THE BRACKETS AS SHOWN SO
THEY ARE FLAT AGAINST THE FIXING WALL
AND ALIGN WITH THE MOUNT HOLES ON
YOUR APPLIANCE. RETURN THE BRACKET
SCREWS LOOSELY
• NOTE: NO FIXTURES ARE SUPPLIED
TO SECURE THE APPLIANCE TO
THE CHOSEN WALL. ENSURE AN
APPROPRIATE FIXING METHOD IS USED
DEPENDING ON THE CONSTRUCTION
MATERIAL OF THE WALL.
• WHEN INSTALLING INTO A WALL CAVITY
SPACE, A STUD WORK ENCLOSURE SHOULD
BE BUILT TO HOUSE THE APPLIANCE. SEE
FRAME OUT BUILD SHEET OR CONTACT THE
RETAILER FOR FURTHER INFORMATION.
• FINISH THE ENCLOSURE IN THE CHOSEN
MATERIAL ENSURING PANELS ARE PUSHED
UP-TO THE EDGE FRAME LEAVING THE
EDGE RETURNS VISIBLE.
• ENSURE THAT CURTAINS, FURNISHINGS
AND COMBUSTIBLE MATERIALS ARE NOT
POSITIONED CLOSER THAN 1 METRE TO
THE APPLIANCE AS THIS COULD CREATE A
POTENTIAL FIRE HAZARD.
• IF YOUR APPLIANCE IS NOT LEVEL
WHEN INSTALLED THE GLASS CORNER
FIT WILL BE MISALIGNED.
1
WALL FIXING
BRACKET
POWER CABLE
10mm
MIN
WALL CAVITY
APPLIANCE
CAVITY
BASE
KEEP
CLEAR
SC S OOS

15
HOW TO INSTALL YOUR
APPLIANCE
8. SETTING THE FUEL BED
• UNPACK THE BOX OF LOGS PROVIDED. THE
LOGS ARE MADE FROM CERAMIC AND ARE
FRAGILE. PLEASE HANDLE THE LOGS WITH
CARE.
• SUPPLIED WITH THE LOGS WILL BE A BAG
OF FUEL MATERIAL; VERMICULITE. SPREAD
THIS OVER THE FUEL BED IN AN EVEN
LAYER. BE CAREFULLY NOT TO ALLOW
ANY OF THE MATERIAL TO DROP INTO THE
APPLIANCE.
• TO ACCESS THE LOG FUEL BED THE FRONT
GLASS WILL NEED TO BE REMOVED. SEE
REMOVING GLASS INSTRUCTIONS ON PAGE
24
• LOG INSTALLATION IS TO BE CARRIED OUT
BY A QUALIFIED INSTALLATION TECHNICIAN
• IT IS RECOMMENDED TO RETURN THE
FRONT TRIM WHILE INSTALLING THE LOGS
TO STOP MATERIAL FALLING INTO NON
RETRIEVABLE AREAS OF THE APPLIANCE
• WITH FUEL MATERIAL IN PLACE, CAREFULLY
POSITION THE LOGS AS SHOWN IN THE
IMAGES. EACH MODEL HAS ITS OWN
ARRANGEMENT.

16
HOW TO INSTALL YOUR
APPLIANCE
6. SETTING THE FUEL BED
LOG POSITIONS
1
2
34
5
78109 FRONT
FRONT
12
3 4
5
67 810 119
FRONT
12 3 4
5
67
8
10 119
FRONT
1
3 5
78 9
FRONT
12
3
4
5 6
7
810
9
FRONT
793 5 8
1
950 LANDSCAPE
750 LANDSCAPE &
950 ASPECT
1250
1650
2000

17
HOW TO INSTALL YOUR
APPLIANCE
10. ELECTRICAL CONNECTION
CONNECTING TO MAINS SUPPLY
• CHECK WHETHER THE MAINS SUPPLY CAN
ACCOMMODATE THE ADDITIONAL LOAD OF
1000 OR 2000 WATT
IEC POWER
CABLE
CABLE
CLAMP
WARNING
ENSURE THE APPLIANCE IS FULLY
ASSEMBLED AND THE FRONT GLASS
WITH TRIM IS BACK IN THE APPLIANCE
BEFORE THE APPLIANCE IS CONNECTED
TO MAINS POWER
• CONNECT THE PROVIDED IEC POWER CORD
TO THE APPLIANCE AND FASTEN THE
POWER SOCKET CLAMP INTO PLACE
• NOTE: DO NOT OVER TIGHTEN THE
POWER CABLE CLAMP. TIGHTEN THE
NUT PROVIDED TO ENSURE THE POWER
SOCKET CANT BECOME LOOSE.
• CONNECT THE POWER CABLE TO AN
EARTHED SOCKET
• DO NOT CLAMP THE POWER CORD OR
SECURE IT TO ANY FIXTURE POINT
• ONLY USE THE POWER CABLE PROVIDED
WITH YOUR APPLIANCE AS IT WILL BE
CORRECT FOR YOUR REGION

18
SERVICING INSTRUCTIONS
11. GENERAL INFORMATION
THIS APPLIANCE MUST ONLY BE SERVICED
BY A SUITABLY QUALIFIED PERSON.
BEFORE UNDERTAKING ANY WORK ON THE
APPLIANCE: SWITCH OFF THE APPLIANCE
AND ISOLATE IT FROM THE MAINS BY
UNPLUGGING THE UNIT.
WAIT FOR AT LEAST 10 MINUTES UNTIL THE
APPLIANCE HAS COOLED DOWN.
REMOTE HANDSET BATTERY REPLACEMENT
THE REMOTE CONTROL HANDSET, USES 4
X AAA BATTERIES FOR POWER OPERATION,
THESE WILL NEED REPLACING OVER A PERIOD
OF TIME.
FOR REPLACEMENT:
• OPEN THE BATTERY COMPARTMENT COVER
ON THE REAR OF THE HANDSET.
• REMOVE THE OLD BATTERIES AND REPLACE
OBSERVING THE CORRECT POLARITY (+ & -)
AS MARKED UPON THE BATTERIES AND
• HANDSET REMOTE CONTROL. REPLACE THE
HANDSET COVER.
MAINTENANCE OF MOTORS
THE MOTORS USED ON THE FAN AND FLAME
EFFECT ARE PRE-LUBRICATED FOR EXTENDED
BEARING LIFE AND REQUIRE NO FURTHER
LUBRICATION. HOWEVER, PERIODIC CLEANING/
VACUUM OF THE FAN/HEATER UNIT IS
RECOMMENDED.
RESETTING THE THERMAL CUT OUT SWITCH
THE APPLIANCE IS FITTED WITH AN
ELECTRONIC SAFETY CONTROL (E.S.). THIS IS
A SAFETY DEVICE WHICH SWITCHES OFF THE
HEAT ONLY IF, THE APPLIANCE OVERHEATS
FOR ANY REASON
E.G. WHEN COVERED.
IF THE HEATER STOPS OPERATING WHILST
THE FLAME EFFECT CONTINUES NORMALLY,
THIS INDICATES THAT THE E.S. CONTROL IS IN
OPERATION.
THE E.S. CONTROL CAN ONLY BE RE-SET AFTER
THE APPLIANCE HAS COOLED DOWN.
TO RE-SET THE E.S:
• SWITCH OFF THE APPLIANCE (ISOLATION
SWITCH) AND LEAVE FOR UP TO 2 HOURS.
• REMOVE ANY OBSTRUCTION TO THE FAN
HEATER OUTLET OR OTHER INTERNAL
PARTS.
• SWITCH ON APPLIANCE AND THE E.S.
CONTROL WILL RE-SET.
• ENSURE THAT THE APPLIANCE IS
FUNCTIONING CORRECTLY. IF THE
E.S. CONTROL OPERATES AGAIN, THE
APPLIANCE SHOULD BE CHECKED BY A
COMPETENT ELECTRICIAN.
IF THE POWER SUPPLY IS INTERRUPTED
(POWER FAILURE) OR THE APPLIANCE IS
TURNED OFF AT THE ISOLATION SWITCH
WHILST THE HEATER IS ON, IT WILL BE
NECESSARY TO DISCONNECT THE APPLIANCE
FROM THE MAINS SUPPLY AND LEAVE FOR 5
MINUTES IN ORDER TO
DISCHARGE THE ELECTRONICS BEFORE
ATTEMPTING TO TURN THE APPLIANCE ON.

19
SERVICING INSTRUCTIONS
12. FAULT FINDING
OPERATE APPLIANCE BEFORE
COMMISSIONING
1. CLICK ON THE REMOTE HANDSET POWER
BUTTON. IF THE APPLIANCE DOES NOT
FUNCTION, THEN, FOLLOW POINTS 1, 2, 3, 4
AND 5 RESPECTIVELY.
2. CHECK THE POWER CONNECTION TO THE
MAINS SWITCH ON THE WALL IS IN THE ON
POSITION.
3. CHECK THE ISOLATION SWITCH ON
THE APPLIANCE (SEE STICKER ON THE
APPLIANCE). THE SWITCH MUST BE SET TO
THE “I” POSITION
4. CHECK THE BATTERIES IN YOUR
HANDSET. CHECK IF THE BATTERIES ARE
IN THE CORRECT POSITION AND REFIT IF
NECESSARY.
5. IF AFTER CHECKING 1, 2, 3 STILL NOTHING
HAPPENS, THEN IT MAY BE NECESSARY TO
REPAIR THE HANDSET TO THE APPLIANCE,
SEE SERVICING SECTION.
6. IF AFTER CHECKING 1, 2, 3 & 4 NOTHING
STILL HAS HAPPENED, THEN DISCONNECT
THE POWER FROM THE MAINS (UNPLUG
FROM SOCKET), AND WAIT FOR 60
SECONDS, THEN PLUG IT BACK IN AND
REPEAT STEPS 1 TO 4. IF YOU DO NOT HAVE
ACCESS TO THE MAINS SWITCH, BECAUSE
IT IS BUILT-IN, THEN DISCONNECT FROM
THE FUSE BOARD.
7. ON COLD DAYS OR IF THE APPLIANCE IS
FITTED IN A CONSERVATORY, THE FLAME
EFFECT MAY MOVE SLOWLY (OR APPEAR TO
STICK SLIGHTLY), WHEN YOU FIRST START
IT. TURN ON THE HEATING BY CLICKING ON
THE BOTTOM BUTTON FOR FEW MINUTES.
THIS WILL GENERATE A STRONGER PULL
AND WILL WARM UP THE GLASS.
FAULT: THE HEATING DOES NOT TURN-ON
WHEN YOU SELECT HEATING MODE BUT THE
FLAME EFFECT IS RUNNING.
A)CHECK THE BATTERIES IN YOUR HAND SET.
THE RED LED MUST BE SHOWING BRIGHTLY.
B)TRY SELECTING HEATING MODE AGAIN, BUT
CLOSER TO THE APPLIANCE.
C). TURN OFF APPLIANCE, THEN TURN IT ON
AGAIN. WAIT FOR 10 SECONDS, THEN SELECT
HEATING MODE AGAIN.
D). IF AFTER CHECKING A, B & C THE HEATING
STILL DOES NOT TURN ON THEN FOLLOW
POINT NUMBER 5.