Living Flame
Expressed Guarantee December 2002
Inbuilt Fireplace bodies are constructed for a minimum working life of 15 years when installed in
compliance with AS/NZS:5601.1:2013, C1 Outbreak of Fire and manufacturers installation, operating
and maintenance instructions.
FIRE SURE LIFETIME BODY GUARANTEE
This is a Fire Sure Lifetime Replacement Guarantee that covers the fireplace body manufactured by
Living Flame Fires and only covers the replacement of the fire body where an irreparable defect, due
to material or manufacturing failure, occurs within the lifetime of the fire. The Fire Sure Lifetime Body
Guarantee does not cover faults caused by incorrect installation, incorrect commissioning or misuse,
and the fire should be installed and maintained in compliance with the guarantee and all conditions of
the guarantee fulfilled.
FIRE SURE LIFETIME BURNER ASSEMBLY GUARANTEE
This is a Fire Sure Lifetime Replacement Guarantee that covers the fire burner tray manufactured by
Living Flame Fires and only covers the replacement of the fire burner tray where an irreparable defect,
due to material or manufacturing failure, occurs within the lifetime of the fire. The Fire Sure Lifetime
Assembly Guarantee does not cover faults caused by incorrect installation, incorrect commissioning or
misuse. The fire should be installed and maintained in compliance with the guarantee and all
conditions of the guarantee fulfilled.
ONE YEAR CONTROL ASSEMBLY COVER
This is a One Year Replacement Guarantee that covers the control parts used in the manufacturing of
a Living Flame Fire. The manufacturer only covers the replacement of a control part where an
irreparable defect, due to material or manufacturing failure, occurs within the first year from date of
supply by Living Flame.
ONE YEAR LABOUR COVER
This is a One Year Guarantee covering the normal labour charges required to replace components of
a Living Flame Fire should a part fail in its first year of service. The One Year Guarantee does not
cover faults caused by incorrect installation or commissioning. The refund of associated labour
charges are based on our schedule of costs listing services of parts to be charged for, time allotted
and costs allowed including travel, when carried out by an approved Living Flame serviceperson.
Travel is only covered within a 25km radius from either Living Flame Ltd in Auckland or our local
distributor. The fire has to have been installed and maintained in compliance with the guarantee and
all conditions of the guarantee must have been fulfilled.
EXCLUSION FROM GUARANTEE
This Fireplace Replacement Guarantee excludes any costs associated with the removal or
replacement on site of the fireplace at the owners request, required for finishing work or refurbishment
work to the fireplace, surround, chimney, flue or gas line testing or re-certification. This guarantee is
only valid when the fire has been installed in New Zealand.