Mars FLAVIA CREATION C500 User manual

FLAVIA CREATION® C500
User Guide
www.marsdrinks.com

CONTENTS
Page
Safety & Installation Guidelines........................................... 1-2
Brewer Layout ......................................................................... 3
Setting up your Brewer ......................................................... 4-5
Selecting Cups to Use............................................................ 6
The FLAVIA CREATION® 500 Drink Range ...................... 7
Preparing an Drink.................................................................. 8
Preparing Cappuccinos, Lattes, Mochas ........................... 9
Daily Care ................................................................................. 10
Weekly Care............................................................................. 11
Auditing Your Brewer ............................................................ 12-13
Draining Your Brewer............................................................. 13
Troubleshooting...................................................................... 14-15
ENG

In order to prevent harm or injury to those using the appliance or to any other persons and/or property,
please be sure to read and save the following safety instructions.
Place on a solid weight bearing level surface out of the reach of children. Children and persons unfamiliar
with theequipment should only use it under supervision. Not observing these precautions may cause burns,
electric shock and other injury.
The appliance is not to be used by persons (including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
Children being supervised are not to play with the appliance. Not observing these precautions may cause
burns, electric shock and other injury.
Never place outside. This system is for indoor use only.
Never attempt to change the specification or modify systems in any way. Any attempt to do so may result
in fire or injury. If in need of assistance, please contact customer service or your local MARS DRINKS™
supplier.
Ensure access to the rear of the system can be achieved easily to allow isolation of the electrical and
water supply.
Under no circumstances should you attempt to perform any servicing or repairs on this system.
Inexperienced persons may cause injury or malfunction. Always call customer service or your local MARS
DRINKS™ supplier.
Do not immerse in water.
Only clean specified areas with appropriate materials as instructed.
Do not install where a water jet could be used.
Supervise if any children, aged or infirm persons are using the system.
Never use without placing a cup under the water outlet. Hot water may get caught in the lid and drip tray
causing burns.
Drain water tank. Keep upright for transportation and storage. All water must be drained from the equipment
if it is to be stored or transported where it could be subjected to temperatures of 0˚C or below. If the
equipment has been subjected to temperatures of 0˚C or below, then the brewer should be left at room
temperature for no less than 2 hours before powering on. Water freezing inside the brewer or running the
equipment with frozen water could cause damage to the machine causing leaks which could result in electric
shock.
An ambient temperature range of +41°F (5°C) to +86°F (30°C) is recommended for system location.
The system is flash tested before it leaves the manufacturing premises. Repeated flash testing could
damage insulation.
The A-weighted sound pressure level is below 70 dB
Never do anything that might cause damage to the cord or plug, (such as modify them, place hot or
heavy objects on them, bend them, stretch them, or twist them). If the appliance is used when damaged,
electrical short circuit or fire may result. If in need of repair please contact your local MARS DRINKS™
Customer Service Ocer.
Clean the plug from dust regularly using a clean cloth. A build-up of dust on the plug will attract
condensation, which could cause cable damage resulting in fire.
The appliance must be earthed. Failure to do so may result in electric shock.
Make sure the plug is correctly inserted in the power socket. An unsafe plug may cause electric shock or
generate heat resulting in fire.
Do not use a damaged power cord, mains plug or power socket. Failure to do so may result in electric
shock, injury or malfunction.
Power socket must not be used with other appliances. When used alongside other appliances, heat
generated may result in fire.
Never plug or unplug the appliance with wet hands. This may result in electric shock.
SAFETY AND INSTALLATION GUIDELINES
GENERAL USE
1
ELECTRICAL SUPPLY AND CORD
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Brewer Dimensions and Weight:
Height – 17.1”(435mm) Width – 10.6”(266mm) Depth – 19.9”(506mm)
A gap of 3”(72mm) is required behind the Brewer if it is to be plumbed in.
Out of box Weight – 27.8lbs (12.6Kg)
Weight with water tanks filled – 33.3lbs (15.1Kg)
Electrical Supply:
It is important that you have a power supply ready so that we can install your new system
quickly and eciently.
You will need to supply a suitably rated and protected (i.e. via RCD and/or MCB) incoming
supply. The machine must be connected to the supply via an earthed wall socket ideally
incorporating a switch.
Please refer to the rating label on the back of the machine for details of the supply voltage,
frequency and power rating required to operate the brewer.
Use only one system per socket and ensure it is earthed.
Your system is fitted or comes supplied with a mains lead that is a
minimum of 5’9” (1.75m) in length. Only this lead should be used,
no old leads should be re-used.
If you are connecting your appliance to the mains drinking water supply, the following requirements must be
met:
A brass stopcock to BS1010 standard with a 15mm compression outlet or a brass stopcock with 3/4 inch BSP
male outlet.
Water pressure must be between a maximum of 7 bar (100 psi) and a minimum of 1 bar (14.5 psi)
Flow rate of at least 8.45 oz/minute (250ml/minute).
Water to be cold drinking water and sodium free.
Install in accordance with local plumbing regulations.
Connect mains water to filter with 3/8 in. NPT male fitting.
Jointing compound should not be used in the water supply to the system as this will aect the drink
flavor, only use PTFE tape.
Do not locate the water supply above the mains power socket.
We draw your attention to the requirements of the Water Supply ( Water fittings) Regulations 1999
2
ENG
SAFETY AND INSTALLATION GUIDELINES
REGULATORY COMPLIANCE
This system has been designed and manufactured in compliance with the relevant regulatory
compliance requirements for your market
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
INSTALLATION OF YOUR CREATION® 500 BREWER
If you are unsure about
any installation
requirements, consult
an electrician and/or
a plumber.
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Notice
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PLUMBED SYSTEMS
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BREWER LAYOUT
EXTERIOR
Filler Lid
Drink Selection
Buttons
User Interface
*Filterpack Bin /
Filterpack Funnel
Drip
Trays
3
Filterpack Door
* Features dependent upon individual brewer configuration

4
ENG
SETTING UP YOUR BREWER
SWITCHING ON
1. Plug your FLAVIA® barista in
2. Switch on using ON/OFF switch at back to Position “I”
(Ref. A)
Before you can use your brewer you must first configure your brewer and prime the hot water
system.
ENTERING OPERATOR MENU
Enter the Operator password (default password: press top right button 4 times) (Ref. B). The
Operator Menu navigation options “Next” and “Back” will appear (Ref. C)
(Ref. B)
Interim Total Cups:
00000016
PRIME HOT WATER SYSTEM
Exit Menus
<Back
Interim Total Cups:
00000016
<Next
PRIME HOT WATER SYSTEM
Exit Menus
(Ref. C)
SELECTING WATER SUPPLY
1. From the Operator Menu (Ref. C), press “Next”
until the menu item “Water Supply:” is shown
2. Select “Jug Filled” or “Plumbed In” using the
“Edit+” or “Edit –“ buttons
PLUMBED IN WATER SUPPLY
Select the “Plumbed In” option if the water supply to the brewer will come from the mains water
supply. In this case a water hose must be connected to the back of the brewer.
When using the brewer in plumbed in mode, the filler lid can be secured using the screws supplied.
Please refer to the instruction sheet supplied with the brewer.
IMPORTANT: Refer to “plumbed systems” in “SAFETY AND INSTALLATION GUIDELINES” section.
x4
1. Push the bottom left and right buttons
simultaneously and hold them for 2 seconds (Ref.
A). The lights of the bottom two buttons will
illuminate to show you have pressed the buttons
simultaneously. If the lights do not light up you may
not have pressed the two buttons at the same time.
If this is the case try again. After 2 seconds the
screen will change to show the Drink Audit Screen
( Ref B)
<Back Edit+>
Water Supply:
Plumbed-In
<Next Edit->
Exit Menus

Select the “Jug Filled” option if water will be added to the brewer manually. To manually fill with
water;
1. Lift the filler lid
2. Fill with water to the
MAX level (Ref. D)
4. Close the filler lid
SETTING UP YOUR BREWER
5
JUG FILLED – MANUAL FILLING WITH WATER
Only use FILTERED cold water when refilling. Failure to do so could result in premature
failure of the machine.
Take care not to overfill tank.
If tank runs out before water is refilled, the display will read “Please open lid and add more
water”
If tank is overfilled water will flow out from underneath filterpack door and into drip tray.
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Notice
PRIMING THE HOT WATER SYSTEM (INITIAL INSTALL ONLY)
You cannot brew beverages if you have not primed the brewer first! The priming cycle fills the hot
tanks with water and removes any air from the system. After this, your brewer will be ready for use.
NOTE: Unless the system is fully primed the water heaters will not be enabled.
1. From the Operator Menu (Ref. C)
press “Next” until the menu option
“Hot Tank Control:” is shown.
2. Select the “Prime” option (Ref. E)
HOT TANK CONTROL
Disabled (Tank Empty)
PRIME HOT WATER SYSTEM
Exit Menus
<Back
<Next
Disable>
Prime>
The brewer will now start to fill the boilers with water from the cold tank. The message at the
bottom of the screen will change to show “HOT TANKS FILLING”. The filling sequence will take
approximately 2 minutes after which the screen will change to show “WATER HEATING”.
PRIMING THE HOT TANKS (INITIAL INSTALL ONLY)
(Ref. E)
When priming, the brewer will automatically stop the water when sucient water has
been pumped. If for any reason you need to stop the water pumping during the prime,
press the “Disable” option. This will stop the pump. You will need to re-start the priming
sequence again by pressing “Prime” when ready.
Notice
After successfully priming the brewer, the display will change to say “Please wait while the water
heats up”.
When the water is hot the main menu will be displayed. Your brewer is now ready to use.
(Ref. D)

6
ENG
SELECTING CUPS TO USE
Caution
Please be aware that the minimum cup
size for use with a large drink to avoid
overflow is 10floz US (300ml)
1. The use of MARS DRINKS™ paper cups is recommended. Alternative cups may be used
providing they are of similar proportions to Ref. H and weigh a minimum of 5g.
2. Mugs may be used providing they are of similar shape and proportions to Ref. F
3. Use of cups that do not meet the recommended criteria may result in overflow or mess
creation.
4. For further advice on cups and mugs suitable for use with your brewer please contact
customer service or your local MARS DRINKS™ supplier
(Ref F)
LARGE/TRAVEL MUG FACILITY
Large mugs or travel mugs that will not fit on the cup
stand may be accommodated by removing the drip
tray and placing the large mug or travel mug directly
under the dispense head.
3.3” (83mm)
4.1”
(104mm)
2.2” (56mm)

THE FLAVIA® CREATION 500 BEVERAGE RANGE
7
The FLAVIA CREATION® 500 can prepare, Filter Coees, Teas, and Chocolates and can create
Frothy Cappuccinos, Lattes and Mochas using Filter Coee. When the beverage is selected the
brewer will prompt for the relevant pack and open the pack door.
IMPORTANT
The FLAVIA CREATION® 500 is NOT compatible with Espresso packs. Espresso packs have
distinctive RED winged nozzles and will also state “For use with FLAVIA BARISTA”.
ONLY Standard Filter packs with WHITE nozzles should be used with the brewer.
Attempting to force incorrect packs into the brewer will result in damage to the brewer.
USE packs with
CLEAR nozzles
only
DO NOT USE
packs with RED
nozzles

8
ENG
PREPARING A DRINK
1. Insert coins (pay option only)
2. Place cup centrally on cup stand and push back.
3.
Select category Select drink
4. Insert filter pack and close door.
5. While your drink is being freshly filtered / brewed into your cup, keep hands clear.
Caution
The minimum cup size for use with a large
drink to avoid overflow is 10floz US (300ml)
Caution
Only use filter packs with WHITE
nozzles. DO NOT use filterpacks
with RED Nozzles as these may
cause the brewer to jam.
Notice
No change is given. “Insert coins” will stop flashing once money is sucient.

5. Insert the FROTH pack of your choice (or Chocolate pack for Mocha) and close the Filter Pack Door.
6. While your FROTH is being created, keep hands clear.
7. When your FROTH has been vended you will be prompted to insert a filter
coee pack and close the Filter Pack Door.
8. Your filter coee will now be brewed into the cup of froth. If making a Latte
or Mocha the dink will be frothed together at the end of the coee shot.
9. Take your drink when complete. Take care your drink will be hot.
PREPARING CAPPUCCINOS, LATTES, MOCHAS
1. Insert coins (pay option only)
2. Place cup centrally on cup stand and push back.
3. Select the “Specialties” menu
4. Select the “Latte, Cappuccino or Mocha ” option of your choice
Cappuccinos, Lattes and Mochas are created using 2 packs. The first pack is a Froth or Chocolate
pack creating the foam and froth for the drink, the second pack adds the coee or tea to the
frothed drink.
MAKING A CAPPUCCINO, LATTE OR MOCHA
Notice
No change is given. “Insert coins” will stop flashing once money is sucient.
9
Caution
The minimum cup size for use with a
large drink to avoid overflow is…ml
Caution
Only use filter
packs with WHITE
nozzles. DO NOT
use filterpacks with
RED Nozzles as
these may cause
the brewer to jam.

10
ENG
DAILY CARE
EMPTYING THE DRIP TRAYS
1. Lift out and empty drip tray. CAUTION – CONTENTS MAY BE HOT.
2. Separate top and bottom parts.
3. Clean them in warm soapy water, wipe area left by drip tray.
4. Reassemble and replace carefully.
Notice The upper, painted, half of the drip tray is NOT dish washer friendly. Wash by hand only.
The brewer does not tell you when the drip tray is full so make sure you check it regularly.
EMPTYING THE FILTERPACK BIN
The filterpack bin should be emptied and cleaned on a daily basis. The brewer will request that the
filterpack bin is emptied if the maximum number of allowable packs has been vended.
1. Remove the drip tray as above.
2. Pull bin forward.
3. Empty filterpack bin.
4. Clean filterpack bin in warm, soapy water.
5. Replace filterpack bin.
6. Replace drip tray.
Notice
Take care when removing filterpack bin. The act of removing the bin resets the bin counter.
ALWAYS EMPTY THE BIN IF REMOVED

1. Grip bottom of filterpack door.
2. Use other hand to steady the brewer.
3. Pull the bottom of the filterpack door sharply towards you. (Ref. G)
4. Wash in warm soapy water and rinse thoroughly.
5. Wipe sides of area where door was.
6. Replace door – Top first.
7. Push bottom of door until you hear a ‘CLICK’. (Ref. H)
WEEKLY CARE
GENERAL CLEANING
Use a damp cloth to wipe the outside surfaces and the areas that are exposed inside.
Notice
Do not use strong detergents and take care not to get soapy water into the water tank as this will aect
the drink taste.
CLEANING THE WATER FILLER FUNNEL
1. Open filler lid.
2. Remove water filler strainer.
3. Clean in warm soapy water.
4. Rinse thoroughly (so no soap gets into tank).
5. Replace the water filler strainer.
6. Close the filler flap.
CLEANING THE FILTERPACK DOOR
(Ref. G) (Ref. H)
CLEANING THE CUP DETECT AND AIR DUCT
Notice
• Remove filterpack door to access air duct.
• After cleaning, sanitise surfaces with a
non-chlorine based anti-bacterial wipe
or solution.
• Avoid scented products, as this will
aect the drink taste.
Clean cup sensor
to ensure correct
operation
Ensure air duct is
clean and free of
debris
11

12
ENG
AUDITING YOUR BREWER
COLLECTING AUDITS
1. Enter operator menu (push and hold bottom left and right buttons) (Ref. A – page 4)
2. Enter password (default password press top right button 4 times) (Ref. B – page 4)
3. Display will show ‘Interim Total Cups’, this is the total number of drinks dispensed
4. Pressing “Next” will scroll down the list of available audits. The audits shown will vary depending
on whether a payment system is fitted or not. The audits displayed in order are
‘Paid 2-Pack Cups’ (if pay option fitted) Total number of paid 2-pack drinks made
‘Paid 1-Pack Cups’ (if pay option fitted) Total number of paid single pack drinks made
‘Free 2-Pack Cups’ Total number of free 2-Pack drinks made
‘Free 1-Pack Cups’ Total number of free single pack drinks made
‘Hot Water Vends’ Total number of manual Hot Water dispenses made
‘Total Packs’ Total number of packs vended
‘Interim Total Packs’ Packs used since last reset. Press ‘Zero’ to reset
‘Interim Total Cups’ Drinks dispensed since last reset. Press ‘Zero’ to reset
Back
Next Zero
Interim Total Cups:-
000345
CONTROLLING ACCESS TO OPERATOR MENU
1. Enter operator menu (push and hold bottom left and
right buttons) (Ref. A, page 4)
2. Enter default password (press top right button 4 times)
(Ref. B, page 4)
3. Press ‘Back’ to access the Operator Password menu.
4. Press ‘Start’ (Ref. J)
5. Enter a unique 4 digit password using the six buttons on
the left and right of the display (Ref. K)
6. Confirm the 4 digit password to reset the menu screen
and activate the new password
7. Press Exit menus.
Back
Next Start
Operator Password:
Set New Password
(Ref. J)
1
2
3
4
5
6
Notice
• If a password is lost or forgotten, it can only be reset by a service engineer
• Changing the password is not recommended unless the brewer is being used in conjunction with a
paypod to prevent the brewer being switched to ‘Free Vend’
• Please contact customer service or your local MARS DRINKSTM supplier in the event of a lost or
forgotten password
The operator menu of the brewer can be password protected to prevent unauthorized access. To
set a new password:
(Ref. K)

13
AUDITING YOUR BREWER
CONFIGURING ENERGY SAVING MODE
In order to conserve energy the brewer can be configured to switch to standby mode after a
specified time of inactivity. To configure the energy saving mode:
1. Enter Operator menu (push and hold bottom left and right buttons) (Ref. A, page 4)
2. Enter password (default password: press top right button 4 times) (Ref. B, page 4)
3. Press back / next to display the ‘standby timeout (mins)’ screen (Ref. L)
4. Set time period for brewer to enter standby in minutes by pressing Edit +/-
5. Press Exit menus
If brewer is inactive for the specified time it will enter standby mode. In this mode the heaters and
lights will be switched o and the display will be turned o. Pressing any button will re-active the
brewer.
DRAINING YOUR BREWER
Notice Make sure brewer is turned o
Draining is recommended before moving or storing the brewer.
1. Remove filterpack bin and drip tray
2. Remove drain tube access cover
3. Pull out drain tube and position over a waste water receptacle
4. Remove bung. CAUTION – WATER MAY BE HOT
5. Allow all water to drain out
6. Replace bung fully
7. Push drain tube back into place
8. Replace drain Tube Access Cover
9. Replace filterpack bin and drip tray
Edit>
Edit>
Standby Timeout (Mins):
240
<Back
Next
WATER HEATING
Exit Menus
(Ref. L)

14
ENG
TROUBLE SHOOTING
The sophisticated design of your MARS DRINKSTM brewer makes it very unlikely that anything will
go wrong. However, if faults do develop, you can resolve many of them yourself.
PROBLEM REASON SOLUTION
“Please empty pack bin”
message displayed
“Check pack bin”
message displayed
“Please open lid and add more
water”
message displayed
“Please wait while the cold
tank fills up”
message displayed
“Please check that the water is
turned on, then press ‘Retry’”
message displayed
“Please wait while the water
heats up”
message displayed
“Prime the hot water system”
message displayed
Spillage around the brewer
Cups do not fit
Filterpack bin is full
Filterpack bin has not been
returned properly
Brewer’s cold water tank needs
to be filled
Brewer’s cold water tank needs
to be filled
Brewer’s cold water tank needs
to be filled
The water is heating up
The hot water system needs to
be primed
A drip tray may have
overflowed
Wrong height cup stand
Pull out and empty the filterpack
bin. Clean bin if necessary.
Replace bin.
Make sure filterpack bin is
returned
If message still stays on, contact
customer service or your local
MARS DRINKS
TM
supplier
MANUAL FILL
Fill tank with a jug of cold water.
Ref. page 5
PLUMBED FILL
Change the “Water Supply:” menu
setting to “Plumbed-In”. Ref.
page 4
MANUAL FILL
Change the “Water Supply:”
menu setting to “Jug-Filled”. Ref.
page 4
PLUMBED FILL
This is normal if displayed for
short periods of time after a vend.
If the message persists for more
than 20 seconds then check that
the water supply is turned on,
and that the delivery pipe is not
kinked.
MANUAL FILL
Change the “Water Supply:”
menu setting to “Jug-Filled”. Ref.
page 5
PLUMBED FILL
Check that the water supply is
turned on, and that the delivery
pipe is not kinked. Then press the
“Retry” button.
If message stays on for more than
20 minutes, please switch o
brewer and call customer service or
your local MARS DRINKS
TM
supplier
Priming is part of “Setting Up
Your Brewer”. Ref. page 5
Remove, empty and replace drip
tray page 10
CAUTION - WATER MAY BE HOT
The drip tray can be removed to
accommodate larger mugs. See
page 6

15
TROUBLE SHOOTING
PROBLEM REASON SOLUTION
Filterpack door will not close
No messages on display
“Please Call Operator”
message displayed
Filterpack door not
reassembled properly
Espresso pack was inserted
Brewer has been switched o at
the back
Brewer disconnected at socket
Brewer is in energy saving
mode
To see the reason, press and
hold bottom left and right
buttons. The display will then
change to reveal one of the
Error Messages listed below.
“PACK DOOR TIMEOUT”
“PACK INJECT TIMEOUT”
“PACK EJECT TIMEOUT”
“BUTTON STUCK DOWN”
“SELECT PAYMENT SYSTEM”
Remove and replace filterpack
door (check under Weekly Care –
Cleaning Filterpack door for how
to do this)
DO NOT insert Espresso packs
(red nozzle) in the filterpack door
this may cause the brewer to jam.
Switch brewer on using the ON/
OFF switch at the back. Ref.
Put plug back into socket and
switch on at socket
Press any button to exit standby
mode and turn on the display.
If problem recurs, please call
customer service or your local
MARS DRINKS
TM
supplier
If the Error Message is not listed
below then please call customer
service or your local MARS
DRINKS
TM
supplier
After attempting the solution
below, press ‘Exit Menus’ to
remove the error message and to
attempt to clear the fault.
If problem recurs, please call
customer service or your local
MARS DRINKS
TM
supplier
Manually check if the filterpack
door is stuck shut or dislocated
from its hinges.
Manually open the filterpack door
and check if a filterpack pack is
stuck in the pack guide rail.
CAUTION - PACK MAY BE HOT
Press all selection buttons to
check movement.
The ‘Free Vend’ menu is set to
‘Disabled’. Enter ‘Operator Menu’
Ref pages x. Scroll to the ‘Free
Vend’ menu and press ‘Edit’ to set
the menu to “Enabled”.

70-41-3314 Issue A
® FLAVIA ©/™/® & designs Mars Drinks 2015