Matrix Telecom Varta AMP100 User manual

VARTA AMP100
The UC Client for Seamless Collaboration
User Guide

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Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
The product may not support all the features and facilities described in the documentation.
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prior written consent of Matrix Comsec.
Version 1
Release date: March 12, 2019

Table of Contents i
Contents
About this User Guide.................................................................................................................................... 1
Intended Audience .............................................................................................................................................. 1
Scope .................................................................................................................................................................. 1
How to Read Instructions .................................................................................................................................... 1
About MATRIX VARTA AMP100 Application................................................................................................ 5
Installing MATRIX VARTA AMP100 Application .......................................................................................... 9
Before You Begin ................................................................................................................................................ 9
Downloading and Installing the MATRIX VARTA AMP100 Application .............................................................. 9
Starting and Configuring the Application .................................................................................................. 11
Getting Started .................................................................................................................................................. 11
Starting and Configuring the MATRIX VARTA AMP100 Application ................................................................ 17
MATRIX VARTA AMP100 Home Screen...................................................................................................... 19
Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background .............................. 20
Exiting MATRIX VARTA AMP100 Application .................................................................................................. 21
Making Calls.................................................................................................................................................. 23
Making Calls using Siri ...................................................................................................................................... 23
Making Calls from Keypad ................................................................................................................................ 27
Making Calls from Contacts .............................................................................................................................. 29
Making Calls from Call Logs ............................................................................................................................. 31
Making Calls from Favorites .............................................................................................................................. 33
Making Calls from Native Contacts ................................................................................................................... 35
Receiving Calls ............................................................................................................................................. 39
Call Screen Functionality............................................................................................................................. 41
Toggling between Speaker, Handset (iPhone) and Headset ............................................................................ 43
Converting an Audio Call to a Video Call .......................................................................................................... 44
Remote User switches from an Audio Call to a Video Call ............................................................................... 46
Ongoing Call Notification on Home Screen ....................................................................................................... 47
Network Quality Notification .............................................................................................................................. 48
Making a Second Call................................................................................................................................... 49
Receiving a Waiting Call .............................................................................................................................. 51
Handling Multiple Calls ................................................................................................................................ 53

ii Table of Contents
Call Handling through Native Application.................................................................................................. 55
Routing a VARTA AMP100 Call through the Native Application ....................................................................... 55
Handling a VARTA AMP100 Call and a Native Call .......................................................................................... 56
Call Features ................................................................................................................................................. 57
Call Hold ............................................................................................................................................................ 58
Call Transfer ...................................................................................................................................................... 59
Call Toggle ........................................................................................................................................................ 62
Conference 3-Party ........................................................................................................................................... 63
Multiparty Conference ....................................................................................................................................... 67
Conversation Recording .................................................................................................................................... 72
Auto Callback (ACB) ......................................................................................................................................... 73
Auto Redial ........................................................................................................................................................ 75
Barge-In ............................................................................................................................................................ 77
Interrupt Request .............................................................................................................................................. 78
Forced Answer .................................................................................................................................................. 79
Account Code .................................................................................................................................................... 80
DND-Override ................................................................................................................................................... 83
One Touch Transfer .......................................................................................................................................... 84
Handover ........................................................................................................................................................... 85
Native Integration .............................................................................................................................................. 88
Contacts ........................................................................................................................................................ 93
Viewing Contacts .............................................................................................................................................. 93
Contact Details .................................................................................................................................................. 95
Filtering Contacts .............................................................................................................................................. 97
Searching Contacts ........................................................................................................................................... 98
Adding Contacts ................................................................................................................................................ 99
Editing and Deleting Contacts ......................................................................................................................... 100
Synchronizing Contacts .................................................................................................................................. 101
Favorites...................................................................................................................................................... 103
Viewing Favorites ............................................................................................................................................ 103
Favorites Details ............................................................................................................................................. 104
Adding Contacts to Favorites .......................................................................................................................... 106
Editing Favorites ............................................................................................................................................. 107
Removing Contacts from Favorites ................................................................................................................. 109
Call Logs...................................................................................................................................................... 111
Viewing Call Logs ............................................................................................................................................ 111
Call Log Details ............................................................................................................................................... 112
Missed Call Notification ................................................................................................................................... 113
Creating New Contacts from Call Logs ........................................................................................................... 114
Editing an Entry before Placing a Call ............................................................................................................. 115
Deleting Call Logs ........................................................................................................................................... 116
Messages..................................................................................................................................................... 119
Viewing Messages .......................................................................................................................................... 119
Message Details .............................................................................................................................................. 120
New Message Notification ............................................................................................................................... 121
Sending Messages .......................................................................................................................................... 122
Deleting Messages and Conversations ........................................................................................................... 128
Presence...................................................................................................................................................... 133
Changing Your Presence Status ..................................................................................................................... 133
Menu ............................................................................................................................................................ 137

Table of Contents iii
Using Menu Features ................................................................................................................................. 141
Voicemail ......................................................................................................................................................... 141
Call Forward .................................................................................................................................................... 143
Do Not Disturb (DND) ..................................................................................................................................... 149
Dial-In Conference .......................................................................................................................................... 151
Pickup ............................................................................................................................................................. 153
Intercom .......................................................................................................................................................... 155
Paging ............................................................................................................................................................. 156
Room Monitoring ............................................................................................................................................. 157
Call Supervision .............................................................................................................................................. 158
Busy Lamp Field (BLF) Keys .......................................................................................................................... 159
Open Cosec Door ........................................................................................................................................... 163
User Location.............................................................................................................................................. 165
Settings........................................................................................................................................................ 167
Server Settings ................................................................................................................................................ 171
Codec Selection .............................................................................................................................................. 173
Ringtone .......................................................................................................................................................... 175
Alert Tone ........................................................................................................................................................ 176
Gain Settings ................................................................................................................................................... 177
Password ........................................................................................................................................................ 178
Call Settings .................................................................................................................................................... 179
Enable Log ...................................................................................................................................................... 181
Send Log ......................................................................................................................................................... 182
Configuration Status ........................................................................................................................................ 183
About Application ............................................................................................................................................ 184
Appendix ..................................................................................................................................................... 185
Frequently Asked Questions (FAQs) .............................................................................................................. 185
Troubleshooting .............................................................................................................................................. 190
Index ............................................................................................................................................................ 195

iv Table of Contents

MATRIX VARTA AMP100 User Guide 1
CHAPTER 1 About this User Guide
This User Guide provides you all the necessary information about the MATRIX VARTA AMP100 Application such
as installing the application on your iPhone, using the application for making/receiving calls and accessing features
of the System1.
Intended Audience
This User Guide is intended for the end-users, who will use the MATRIX VARTA AMP100 Application.
Make sure the MATRIX VARTA AMP100 Application is registered with the System as an Extended SIP Extension.
All the necessary configurations required to register the application with the System must be done by the System
Administrator. For detailed instructions, refer the respective Server System Manual. For the System Manual,
contact your System Administrator.
Scope
This User Guide is meant to help you,
• Get familiar with the GUI, understanding the elements and functions that appear in the GUI.
• Handle calls and operate the features of the System using the application.
How to Read Instructions
This User Guide is organized in such a way that you will find all the information you need quickly and easily.
You may use the Table of Contents and the Index in this document to find the relevant topics or information you
want to look up.
Cross-references are provided in blue fonts with hyperlinks. You can look up the source by clicking the links.
Instructions
Instructions are provided in this document in step-by-step format.
1. System refers to SARVAM UCS / PRASAR UCS / ETERNITY NE.

2MATRIX VARTA AMP100 User Guide
Notices
The following symbols have been used to draw your attention to noteworthy information.
Note: It indicates something that requires your special attention or it reminds you of something you need to
do when you are using the MATRIX VARTA AMP100 Application.
Caution/Warning: It indicates an action or condition that is likely to result in malfunction of the application
or the Mobile Handset.
Terminology
Throughout this User Guide, the terms
• “Application”, “iPhone Application”, “VARTA AMP100”, “MATRIX VARTA AMP100 Application” are used
synonymously to denote MATRIX VARTA AMP100 Application.
•“System” or “Server” is used to denote SARVAM UCS / PRASAR UCS/ ETERNITY NE2with which the
VARTA AMP100 is registered.
Some specific terms used in this User Guide are defined below:
•Calling party/Caller: A person who makes a call.
•Called party: A person to whom the call is made.
•Wi-Fi Network: It is used to denote the Wi-Fi coverage area. Using Wi-Fi, an electronic device can
exchange data in wireless mode over a computer network and even connect to the Internet.
•Cellular/Mobile Network: It can be GSM/ CDMA/ 3G network connectivity provided by the cellular service
provider.
Among these, 3G connectivity is of prime importance to access the System features from your iPhone. 3G
connectivity provides higher data speed along with greater voice capacity. Higher data speed makes
Internet browsing much faster with capabilities of live video streaming from the handsets.
•Extension User: Any user who is registered with the System. In other words, an extension user denotes
any extension which is connected/registered to the same system with which your MATRIX VARTA
AMP100 Application is registered. Since you are using MATRIX VARTA AMP100, you are a ‘mobile
extension user’ of the System.
•External User: Any user who is not an extension of the System.
•Incoming Calls: Calls received on your handset using the MATRIX VARTA AMP100 Application.
•Outgoing Calls: Calls made from your handset using the MATRIX VARTA AMP100 Application.
•DKP: Abbreviated form of Digital Key Phone. These are proprietary phones offered by Matrix, which can
be used with specific Matrix PBXs only.
2. In ETERNITY NE, Time Zones are referred to as Day (Working Hours) and Night/ Break (Non- Working Hours).