Matrix Telecom Varta AMP100 User manual

VARTA AMP100
The UC Client for Seamless Collaboration
User Guide

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
The product may not support all the features and facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
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preparation of this document, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
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Copyright
All rights reserved. No part of this document may be copied or reproduced in any form or by any means without the
prior written consent of Matrix Comsec.
Version 1
Release date: March 12, 2019

Table of Contents i
Contents
About this User Guide.................................................................................................................................... 1
Intended Audience .............................................................................................................................................. 1
Scope .................................................................................................................................................................. 1
How to Read Instructions .................................................................................................................................... 1
About MATRIX VARTA AMP100 Application................................................................................................ 5
Installing MATRIX VARTA AMP100 Application .......................................................................................... 9
Before You Begin ................................................................................................................................................ 9
Downloading and Installing the MATRIX VARTA AMP100 Application .............................................................. 9
Starting and Configuring the Application .................................................................................................. 11
Getting Started .................................................................................................................................................. 11
Starting and Configuring the MATRIX VARTA AMP100 Application ................................................................ 17
MATRIX VARTA AMP100 Home Screen...................................................................................................... 19
Receiving Notifications when MATRIX VARTA AMP100 Application is in the Background .............................. 20
Exiting MATRIX VARTA AMP100 Application .................................................................................................. 21
Making Calls.................................................................................................................................................. 23
Making Calls using Siri ...................................................................................................................................... 23
Making Calls from Keypad ................................................................................................................................ 27
Making Calls from Contacts .............................................................................................................................. 29
Making Calls from Call Logs ............................................................................................................................. 31
Making Calls from Favorites .............................................................................................................................. 33
Making Calls from Native Contacts ................................................................................................................... 35
Receiving Calls ............................................................................................................................................. 39
Call Screen Functionality............................................................................................................................. 41
Toggling between Speaker, Handset (iPhone) and Headset ............................................................................ 43
Converting an Audio Call to a Video Call .......................................................................................................... 44
Remote User switches from an Audio Call to a Video Call ............................................................................... 46
Ongoing Call Notification on Home Screen ....................................................................................................... 47
Network Quality Notification .............................................................................................................................. 48
Making a Second Call................................................................................................................................... 49
Receiving a Waiting Call .............................................................................................................................. 51
Handling Multiple Calls ................................................................................................................................ 53

ii Table of Contents
Call Handling through Native Application.................................................................................................. 55
Routing a VARTA AMP100 Call through the Native Application ....................................................................... 55
Handling a VARTA AMP100 Call and a Native Call .......................................................................................... 56
Call Features ................................................................................................................................................. 57
Call Hold ............................................................................................................................................................ 58
Call Transfer ...................................................................................................................................................... 59
Call Toggle ........................................................................................................................................................ 62
Conference 3-Party ........................................................................................................................................... 63
Multiparty Conference ....................................................................................................................................... 67
Conversation Recording .................................................................................................................................... 72
Auto Callback (ACB) ......................................................................................................................................... 73
Auto Redial ........................................................................................................................................................ 75
Barge-In ............................................................................................................................................................ 77
Interrupt Request .............................................................................................................................................. 78
Forced Answer .................................................................................................................................................. 79
Account Code .................................................................................................................................................... 80
DND-Override ................................................................................................................................................... 83
One Touch Transfer .......................................................................................................................................... 84
Handover ........................................................................................................................................................... 85
Native Integration .............................................................................................................................................. 88
Contacts ........................................................................................................................................................ 93
Viewing Contacts .............................................................................................................................................. 93
Contact Details .................................................................................................................................................. 95
Filtering Contacts .............................................................................................................................................. 97
Searching Contacts ........................................................................................................................................... 98
Adding Contacts ................................................................................................................................................ 99
Editing and Deleting Contacts ......................................................................................................................... 100
Synchronizing Contacts .................................................................................................................................. 101
Favorites...................................................................................................................................................... 103
Viewing Favorites ............................................................................................................................................ 103
Favorites Details ............................................................................................................................................. 104
Adding Contacts to Favorites .......................................................................................................................... 106
Editing Favorites ............................................................................................................................................. 107
Removing Contacts from Favorites ................................................................................................................. 109
Call Logs...................................................................................................................................................... 111
Viewing Call Logs ............................................................................................................................................ 111
Call Log Details ............................................................................................................................................... 112
Missed Call Notification ................................................................................................................................... 113
Creating New Contacts from Call Logs ........................................................................................................... 114
Editing an Entry before Placing a Call ............................................................................................................. 115
Deleting Call Logs ........................................................................................................................................... 116
Messages..................................................................................................................................................... 119
Viewing Messages .......................................................................................................................................... 119
Message Details .............................................................................................................................................. 120
New Message Notification ............................................................................................................................... 121
Sending Messages .......................................................................................................................................... 122
Deleting Messages and Conversations ........................................................................................................... 128
Presence...................................................................................................................................................... 133
Changing Your Presence Status ..................................................................................................................... 133
Menu ............................................................................................................................................................ 137

Table of Contents iii
Using Menu Features ................................................................................................................................. 141
Voicemail ......................................................................................................................................................... 141
Call Forward .................................................................................................................................................... 143
Do Not Disturb (DND) ..................................................................................................................................... 149
Dial-In Conference .......................................................................................................................................... 151
Pickup ............................................................................................................................................................. 153
Intercom .......................................................................................................................................................... 155
Paging ............................................................................................................................................................. 156
Room Monitoring ............................................................................................................................................. 157
Call Supervision .............................................................................................................................................. 158
Busy Lamp Field (BLF) Keys .......................................................................................................................... 159
Open Cosec Door ........................................................................................................................................... 163
User Location.............................................................................................................................................. 165
Settings........................................................................................................................................................ 167
Server Settings ................................................................................................................................................ 171
Codec Selection .............................................................................................................................................. 173
Ringtone .......................................................................................................................................................... 175
Alert Tone ........................................................................................................................................................ 176
Gain Settings ................................................................................................................................................... 177
Password ........................................................................................................................................................ 178
Call Settings .................................................................................................................................................... 179
Enable Log ...................................................................................................................................................... 181
Send Log ......................................................................................................................................................... 182
Configuration Status ........................................................................................................................................ 183
About Application ............................................................................................................................................ 184
Appendix ..................................................................................................................................................... 185
Frequently Asked Questions (FAQs) .............................................................................................................. 185
Troubleshooting .............................................................................................................................................. 190
Index ............................................................................................................................................................ 195

iv Table of Contents

MATRIX VARTA AMP100 User Guide 1
CHAPTER 1 About this User Guide
This User Guide provides you all the necessary information about the MATRIX VARTA AMP100 Application such
as installing the application on your iPhone, using the application for making/receiving calls and accessing features
of the System1.
Intended Audience
This User Guide is intended for the end-users, who will use the MATRIX VARTA AMP100 Application.
Make sure the MATRIX VARTA AMP100 Application is registered with the System as an Extended SIP Extension.
All the necessary configurations required to register the application with the System must be done by the System
Administrator. For detailed instructions, refer the respective Server System Manual. For the System Manual,
contact your System Administrator.
Scope
This User Guide is meant to help you,
• Get familiar with the GUI, understanding the elements and functions that appear in the GUI.
• Handle calls and operate the features of the System using the application.
How to Read Instructions
This User Guide is organized in such a way that you will find all the information you need quickly and easily.
You may use the Table of Contents and the Index in this document to find the relevant topics or information you
want to look up.
Cross-references are provided in blue fonts with hyperlinks. You can look up the source by clicking the links.
Instructions
Instructions are provided in this document in step-by-step format.
1. System refers to SARVAM UCS / PRASAR UCS / ETERNITY NE.

2MATRIX VARTA AMP100 User Guide
Notices
The following symbols have been used to draw your attention to noteworthy information.
Note: It indicates something that requires your special attention or it reminds you of something you need to
do when you are using the MATRIX VARTA AMP100 Application.
Caution/Warning: It indicates an action or condition that is likely to result in malfunction of the application
or the Mobile Handset.
Terminology
Throughout this User Guide, the terms
• “Application”, “iPhone Application”, “VARTA AMP100”, “MATRIX VARTA AMP100 Application” are used
synonymously to denote MATRIX VARTA AMP100 Application.
•“System” or “Server” is used to denote SARVAM UCS / PRASAR UCS/ ETERNITY NE2with which the
VARTA AMP100 is registered.
Some specific terms used in this User Guide are defined below:
•Calling party/Caller: A person who makes a call.
•Called party: A person to whom the call is made.
•Wi-Fi Network: It is used to denote the Wi-Fi coverage area. Using Wi-Fi, an electronic device can
exchange data in wireless mode over a computer network and even connect to the Internet.
•Cellular/Mobile Network: It can be GSM/ CDMA/ 3G network connectivity provided by the cellular service
provider.
Among these, 3G connectivity is of prime importance to access the System features from your iPhone. 3G
connectivity provides higher data speed along with greater voice capacity. Higher data speed makes
Internet browsing much faster with capabilities of live video streaming from the handsets.
•Extension User: Any user who is registered with the System. In other words, an extension user denotes
any extension which is connected/registered to the same system with which your MATRIX VARTA
AMP100 Application is registered. Since you are using MATRIX VARTA AMP100, you are a ‘mobile
extension user’ of the System.
•External User: Any user who is not an extension of the System.
•Incoming Calls: Calls received on your handset using the MATRIX VARTA AMP100 Application.
•Outgoing Calls: Calls made from your handset using the MATRIX VARTA AMP100 Application.
•DKP: Abbreviated form of Digital Key Phone. These are proprietary phones offered by Matrix, which can
be used with specific Matrix PBXs only.
2. In ETERNITY NE, Time Zones are referred to as Day (Working Hours) and Night/ Break (Non- Working Hours).

MATRIX VARTA AMP100 User Guide 3
•Extended IP Phone: SIP (Session Initiation Protocol) protocol based proprietary phones offered by Matrix
which can be used with specific Matrix PBXs only.
•Application/ iPhone Application: The proprietary UC Client for iPhones, MATRIX VARTA AMP100
developed by Matrix. It can be registered with the System as an Extended SIP Extension.
•Suspension Mode: When the application goes in the background and no activity is detected the operating
system of the device suspends the application to minimize the battery usage.
Feature Functionality and configuration done is dependent on the Server. If the Server does not support a particular
Station Type or Trunk Type, feature related to the same will not be functional.
Additional Information
If you have any queries related to the installation or configuration of Matrix VARTA AMP100 Application and/or
Server, contact the Matrix Customer Care.
You can also refer the respective Server System Manual for further clarifications. The documentation can be found
at https://www.matrixtelesol.com/product-manuals.html

4MATRIX VARTA AMP100 User Guide

MATRIX VARTA AMP100 User Guide 5
CHAPTER 2 About MATRIX VARTA
AMP100 Application
MATRIX VARTA AMP100, the UC Client running on iPhones, delivers a full-array of System features to the user on-
the-go along with an added advantage of video calling. Through tight integration with the enterprise mobility
features of the System, MATRIX VARTA AMP100 provides advanced call capabilities including Conferencing,
Corporate Directory Access (Global Directory), IM, Call Logs and Conversation Recording with one-touch access.
Other than these, you can take the advantage of using premium features like Presence notification/subscription and
corporate Voicemail access to enhance your overall mobile experience.
Mobile workers can use any Wi-Fi or cellular data networks to stay connected with business communications while
working from office, home or traveling to any location. An innovative and easy to understand user interface delivers
all productivity features at fingertips that enhances speed of communication and collaboration with office users and
customers.
Key Features
•Mobile and Remote Workers support: MATRIX VARTA AMP100 provides you the mobility that you need
in today's highly competitive business environment; with the ability to access the System features easily
once you are connected to either Wi-Fi or 3G network. Considering the case of roaming users, one can
register MATRIX VARTA AMP100 with the System using the enterprise Wi-Fi network when working within
the office (that is within the organization's dedicated Wi-Fi coverage area). While working out of the office
(where Wi-Fi network may not be available), one can register the application using the Mobile Data (3G)
network. This application also offers businesses an easy way to integrate their enterprises’ voice solutions
within the iOS family.
•Dial by Extension: Flexibility to reach to office users with direct extension number dialing.
•Smart Directory Access: Enhance business collaboration with easy and quick access to the extensions
and other contacts.
•Presence: Supports changing your Presence status as well as viewing Presence status of other extension
users.
•Voicemail Access: Access to the corporate Voicemail from any location ensures no opportunity is lost.
•Multiple Call Support: With multiple call support, you can easily handle multiple incoming calls, merge
and split calls apart, and place users on hold with a simple tap. With this iPhone application, it’s like taking
your deskphone on the road.
•Single Number Reach: Retains the identity of the corporate phone system while working away from the
office; so enhances business collaboration and lowers communication delays.

6MATRIX VARTA AMP100 User Guide
•Video Calling: The application offers the added advantage of Video Calling.
• Cellular to Wi-Fi Handover and vice-versa: You can move an active call from the Cellular number (on
the Cellular network) to your application (registered using Wi-Fi network) without disconnecting or redialing
the number. Similarly Wi-Fi to Cellular Handover is also possible where you can manually handover your
call from the Wi-Fi to the Cellular network.
.
• Busy Lamp Field (BLF): Using BLF you can monitor the status of another extension or trunk and confirm
whether it is available or busy or ringing or on hold.
• IM and SMS: The application allows you to send IM and SMS to remote users. It also supports the Emoji
keyboard to add Emoticons (Smileys) in your messages.
• One Touch Transfer: You can transfer an ongoing call to a fixed extension without entering the number of
that extension and without putting the call on hold. Similarly, you can also transfer a call from the fixed
extension to your application.
•Better Voice and Video Quality: Using customized codec settings and video quality preferences,
enhanced voice output and video rendering are available. If you are aware of the bandwidth and the
network criteria of your location, you can select the proper codec and video quality option from the
application to get optimum audio and/or video output.
•Standard Telephone Features: Provides intuitive access to Keypad, Contacts, Call Logs and more. One-
touch access to call feature options during VoIP (Voice over IP) calls including Adding a New Call, Mute,
Hold, Transfer and Speaker phone. Also provides DTMF support to enter numbers using an Auto
Attendant.
•Cost Effective Calling: If you are using the enterprise Wi-Fi network to register MATRIX VARTA AMP100
with the System; calls made from the application will be almost free. Even if you are using the application
via 3G network during roaming, external calls can be made using the System trunks which reduces calling
and roaming charges to a significant amount.
•Multiple Language Support: The application can be viewed in six different languages including English,
French, German, Spanish, Portuguese and Italian.
•Advanced Call Capabilities: Access to features such as Callback, Dial-in Conference, Conversation
Recording and many more.
•Support of Apple Push Notification Service: The support of APNS in VARTA AMP100 allows the
application to receive push notifications for calls, messages and voicemail. The push notifications are sent
for waking up the application from the background, thus eliminating the need for the application to maintain
persistent connectivity with the Server, which further leads to minimal battery utilization by the application.
VARTA AMP100 License
For the functioning of the VARTA AMP100, a license must be activated. Matrix offers three types of licenses —
VARTA Essential, VARTA Professional and VARTA Collaboration.

MATRIX VARTA AMP100 User Guide 7
The following table lists the features which are supported in the VARTA AMP100 application after the respective
license is activated.
To purchase and activate a license, contact your System Administrator.
Operating System
Make sure the iPhone in which you install MATRIX VARTA AMP100, runs on iOS9 and above.
Sr. No. Features VARTA
Essential
VARTA
Professional
VARTA
Collaboration
1. Making Calls 
2. Receiving Calls 
3. Hold 
4. Transfer 
5. Blind Transfer 
6One Touch Transfer 
7. 3-Party Audio Conference 
8. Video Call 
9. Intercom 
10. Voicemail 
11. Call Forward 
12. Do Not Disturb 
13. Presence 
14. IM and SMS 
15. Favorites 
16. Global Directory Access 
17. All Menu Features 
18. All Call Features 
19. Multiparty Audio Conference 
20. Handover 
21. BLF Subscription 
22. DSS Soft Keys 

8MATRIX VARTA AMP100 User Guide

MATRIX VARTA AMP100 User Guide 9
CHAPTER 3 Installing MATRIX VARTA
AMP100 Application
Before You Begin
Ensure that a Data Connection (Wi-Fi or Cellular Data) is available before you install MATRIX VARTA AMP100
application in your iPhone. Refer to the iPhone documentation for information about how to set up a data
connection.
Downloading and Installing the MATRIX VARTA AMP100
Application
You can download MATRIX VARTA AMP100 application onto your iPhone directly from the App Store.
• On your iPhone, tap App Store.
• Tap Search and type MATRIX VARTA AMP100.
• Tap Search.
• From the search results, tap MATRIX VARTA AMP100.
• To install the application on your iPhone3, tap Install.
MATRIX VARTA AMP100 is installed on your iPhone.
3. The application can be installed in your iPad also. However, in iPad, it will appear similar to iPhone screen size and some features will
not work at all or work with limited functionality.

10 MATRIX VARTA AMP100 User Guide

MATRIX VARTA AMP100 User Guide 11
CHAPTER 4 Starting and Configuring the
Application
Getting Started
•TapVARTA AMP100 in your Native Menu.
• The MATRIX SOFWARE END USER LICENSE AGREEMENT (EULA) appears on the screen.
•TapAccept.
You cannot use the application if you tap Decline.
Permission Support
While running the VARTA AMP100 application for the first time, you will be prompted with the permissions for
sending notifications and accessing your phone’s contacts, microphone and camera. To use the various features of
VARTA AMP100 efficiently, you must allow the required permissions.
The following permission dialog boxes will appear on the startup screen:
•“VARTA AMP100” Would Like to Send You Notifications: This permission is required by the VARTA
application for sending notifications to you. Notifications may include alerts, sounds and icon badges.

12 MATRIX VARTA AMP100 User Guide
• Tap Allow.
• If you select “Don’t Allow”, the application will not be able to send notifications and you will be prompted
with the following dialog box.
• Tap OK.