Matrix Telecom DSS45 User manual

DSS45
User’s Guide
MATRIX TELECOM PVT. LTD.MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.MATRIX TELECOM PVT. LTD.
MATRIX TELECOM PVT. LTD.
Corporate Office: Factory:
394-GIDC,Makarpura, 39-GIDC, Waghodia-391 760
Vadodara-390 010, India Dist. Vadodara, India
Tel. : [phone] Tel. : [phone]
Fax : [phone] Fax : [phone]
E-mail:[e-mail] E-mail:[e-mail]
URL: www.MatrixTeleSol.com
Version 1
September 2006

Documentation Information
This is a general documentation and it covers many models with
different specifications. A particular product may not support all the
features and facilities described in the documentation.
Matrix Telecom reserves the right to revise information in this
publication for any reason without prior notice. Information in this
documentation may change from time to time. Matrix Telecom
makes no warranties with respect to this documentation and
disclaims any implied warranties. While every precaution has been
taken in preparation of this user’s guide, Matrix Telecom assumes
no responsibility for errors or omissions. Neither is any liability
assumed for damages resulting from the use of the information
contained herein.
Matrix Telecom reserves the right without prior notice to make
changes in design or components of the equipment as engineering
and manufacturing may warrant.
Neither Matrix Telecom nor its affiliates shall be liable to the
purchaser of this product or third parties for damages, losses, costs
or expenses incurred by purchaser or third parties as a result of:
accident, misuse or abuse of this product or unauthorized
modifications, repairs or alterations to this product or failure to
strictly comply with Matrix Telecom’s operating and maintenance
instructions.
All rights reserved. No part of this user’s guide may be copied or
reproduced in any form or by any means without the prior written
consent of Matrix Telecom.

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DSS45 User’s Guide
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Welcome
Thanks for purchasing a Matrix product.
We want you to get the maximum performance from our product. If
you run into technical difficulties, we are here to help. But please
consult this user’s guide first.
If you still can’t find the answer, gather all the information or
questions that apply to your problem and with the product close to
you, call your dealer. Matrix dealers are trained and ready to give
you the support you need to get the most from your Matrix product.
In fact, most problems reported are minor and can be easily solved
over the phone.
In addition, technical consultation is available from Matrix engineers
every business day. We are always ready to give advice on
application requirements or specific information on installation and
operation of our products.

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DSS45 User’s Guide 5
Contents
Documentation Information ...................................................... 3
Welcome ..................................................................................... 4
Introduction .................................................................................. 7
Installing the DSS45 .................................................................... 9
Knowing Your DSS45 ................................................................. 15
Features of DSS45 .................................................................... 24
Using the DSS45 ....................................................................... 31

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DSS45 User’s Guide
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DSS45

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DSS45 User’s Guide 7
Introduction
The DSS45 is a versatile, user friendly, compact, feature-rich
Operator Console. The DSS45 is an effective tool to manage calls
efficiently. The DSS45 is extensively used in offices, factories,
hotels, hospitals and other business establishments to increase
productivity. The DSS45 is shown in the figure below.
DSS stands for Direct Station Selection and since it houses 45
keys it is named as DSS45.

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DSS45 User’s Guide
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The DSS45 offers following features:
• A 2-line X 16 character adjustable LCD
• Twenty five programmable keys for direct station selection/trunk
access/features.
• LEDs to show status of extensions
• Hot Keypad
• Speaker Phone
• Headset connectivity
• Adjustable ringer type and ringer volume
• Adjustable speech transmit and receive levels
The DSS45 users get following benefits:
• The DSS45 is simple and easy to use.
• The DSS45 is compact and occupies very little space on the
operator’s desk.
• The DSS45 can be customized to the users’ requirement.
• The DSS45 offers 8 different levels of ring volumes.
• The DSS45 offers 8 speech control levels.
• The DSS45 offers auto hands free mode.
• The DSS45 offers four levels of volume in handset speech.
• The DSS45 has a mice and a speaker for hands free operation.
• The DSS45 can be programmed for four different ringer modes.
• The DSS45 displays the count of pending calls (Both trunk and
internal).
• The DSS45 offers Auto-Answer facility.
• The DSS45 offers different ring cadences for used for different
occasions, hence it is easy to guess the caller type before you
answer the call.
• The DSS45 allows to use call waiting facility of the CO exchange.
• The DSS45 can be interfaced with Team/Focus/Empire.
=X=X=

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DSS45 User’s Guide 9
Installing the DSS45
Safety Instruction
• Unpack the box. The DSS45 box contains
Sr. ITEM Qty.
1 DSS45 1
2 DSS45 User's Guide 1
3 4P4C Spring Cord 1
4 Handset 1
5 Mains Cable 1
6 Splitter Cable 1
7 Cable for DSS45 Extension 1
8 Roset Box 2
9 Warranty Card Set 1
10 Support Card 1
• Get satisfied with the contents and the condition of all the parts.
In case of short supply or damaged parts, please contact the
source from where you purchased the system.
• Place DSS45 on a non-slip surface.
• Do not expose DSS45 to direct sunlight or other sources of heat.
• Use DSS45 at temperatures between +5°C (41°F) and +55°C
(131°F).
• Make sure that DSS45 is at least one meter away from any radio
equipment, such as pagers, television sets, device containing
coils, otherwise its performance may be impaired.
• Avoid placing DSS45 in rooms where there is lot of dust, since
this shortens its useful life.
• To clean DSS45, wipe it with a damp or antistatic cloth. Never
use dry cloth (since this can generate electrostatic charges and
discharges) or abrasive cleaning agents.
• Do not plug/unplug DSS45 with the system in power-ON
condition. This may damage DSS45. Warranty does not cover
such damages.

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DSS45 User’s Guide
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Installation of DSS45
•You can connect DSS45 close to the system as well as away
from the system.
RJ-11 to RJ-11
Cable DB-9 to RJ-11
Cable Splitter Cable
Connection Box
Connection Box

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DSS45 User’s Guide 11
If DSS45 is connected close to the system then connection boxes
and RJ11 to RJ11 cable are not required.
Please follow the following steps and make connections as shown
in the figure: (When DSS45 is installed closed to the system)
•Switch OFF the system. Wait for 10 seconds to allow the power
supply to discharge.
•Attach COM port end of the Splitter Cable to the system.
Fix the mounting screws to get proper connections.
•Lay DB-9 to RJ-11 cable from the system to DSS45 (reception
area). DB-9 connector end of the cable should be connected to
the splitter cable.
•Please note that if DSS45 is used with Focus or Empire
then it should be connected to the thick cable of the splitter
cable and if DSS45 is used with Team then it should be
connected to the thin cable. The other end of the cable having
RJ11 connector is to be connected to DSS45.
• MDF wires (two hanging wires) coming out from DB-9 connector

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DSS45 User’s Guide
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are speech wires and should be connected to any of the free
extension port. Please do not select power down extension else
in event of power failure DSS45 will not work.
• Take a small piece of telephone cable to connect the MDF with
the hanging wires coming out from the cable. Polarity is not
important here. Make proper joints with twisting and soldering.
To prevent shorts and sparks, secure the joints with good quality
insulation tape.
• Go to the reception area. Decide on a convenient place on the
desk for the DSS45. Keep DSS45 facing the operator.
• Connect the handset to DSS45.
If DSS45 is to be installed away from the system then all the
accessories are required. Please follow the following steps and
make connections as shown in the figure:
• Switch OFF the system. Wait for 10 seconds to allow the power
supply to discharge.
• Attach COM port end of the Splitter Cable to the system. Fix
the mounting screws to get proper connections.

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DSS45 User’s Guide 13
• Decide a place where the connection box is to placed.
• Lay DB-9 to RJ-11 cable from the system to connection box.
Connect the DB-9 connector end of the cable to the splitter
cable.
• Please note that if DSS45 is used with Focus or Empire then it
should be connected to the thick cable of the splitter cable and if
DSS45 is used with Vision or Team then it should be connected
to the thin cable. Connect the RJ11 end of the cable to the RJ11
socket of the connection box.
• Go to the reception area where DSS45 is to be placed. Decide a
place where the second connection box is to be placed. Connect
one end of the RJ11 to RJ11 connection cable to DSS45 and
other end to the second connection box.
• Since DSS45 is to be installed away from the system, you need
extra cable. You can use field wiring for this purpose. You need
three pair of wires. Please use three separate pair of wires to
avoid noise. Length of this field wiring should be less than 50
meters.
• Now connect one end of these pairs to connection box placed at
the system end and other end of these pairs to the other
connection box placed at DSS45 end. To make the connections,
open the connection box. Screw terminals are provided inside
the box. Terminate these pairs as described below to connection
boxes.
• Pair no. 1 to red and green of both the boxes.
• Pair no. 2 to black and yellow of both the boxes.
• Pair no. 3 to blue and white of both the boxes.
• MDF wires (two hanging wires) coming out from DB-9 connector
are speech wires and should be connected to any of the free
extension port. Please do not select power down extension else
in event of power failure DSS45 will not work.
• Take a small piece of telephone cable to connect the MDF with
the hanging wires coming out from the cable. Polarity is not
important here. Make proper joints with twisting and soldering.
To prevent shorts and sparks, secure the joints with good quality
insulation tape.
• Connect the handset to the DSS45.

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DSS45 User’s Guide
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Once DSS45 is installed, it should be activated to work with
the system.
• Switch ON the system.
• DSS45 will reset with message “MATRIX DSS45”.
• At this stage, DSS45 will not accept any command since it is not
interfaced with the system software wise.
• Enter the programming mode from any other extension. Please
refer to “Programming the System” in Team/Focus/Empire
System Manual for more details.
• Program Main Operator extension using command 391-
Extension. Giving this command will restart the system.
• Program Secondary Operator extension using command 392-
Extension.
• Activate DSS45 by command 611-1. Giving this command will
restart the system. LCD will display a message “OPERATOR
ABSENT”.
• Enter the programming mode (System Engineer or Admin) make
the ‘OPERATOR PRESENT’ using command 612-1. The
LCD displays ‘OPERATOR PRESENT’. Exit from the
programming mode.
• Now DSS45 is ready for use.
=X=X=

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DSS45 User’s Guide 15
Knowing Your DSS45
DSS45 houses a 2 line x 16 characters adjustable LCD, 25 keys
with LED indication and 20 other keys. It has special features like 8
level speakerphone, handset with 4 level volume control, auto
hands-free mode, etc. The functions and the use of each of them is
explained below:
The 2 line X 16 character Display
•A 2 x 16 alphanumeric LCD (Liquid Crystal Display) is used. This
displays the message in two lines with 16 characters in each
line.
•This display is adjustable and can be adjusted by the user as per
his need. This helps the user to read the messages on the LCD
without leaning forward.

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DSS45 User’s Guide
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• During normal operation, the display gives information about the
active call. Counts of internal and trunk pending calls are always
displayed on the right. So, the operator always knows how many
calls are pending.
• While DSS45 is being used for programming or other control
functions, pending call counts are not displayed. Different
messages are displayed on LCD on different occasions.
Sr. Occasion Message
1 Idle Day-Date-Hour-Minute-
Pendin
g
call
2 Extension call on operator 205 CALLING
3 Incoming trunk call L3 CALLING
OPR calling extension (free) 205 FREE
OPR called busy extension with other ext. 205 BUSY 210
OPR called busy ext. with trunk 205 BUSY L4
OPR called ringing ext. 205 RINGING
OPR called ext. getting program ring 205 PRG RING
OPR called ext. getting dial tone 205 DIAL TONE
OPR called ext. getting busy tone 205 BUSY TONE
OPR called ext. getting feature tone 205 FEATURE TONE
OPR called ext. getting error tone 205 ERR TONE
OPR called ext. getting confirmation tone 205 CNFR TONE
OPR called ext. getting feature tone: 2 way 205 FT 2WAY
OPR called ext. getting feature tone: 3 way 205 FT 3WAY
OPR called ext. getting feature tone: 4 way 205 FT 4WAY
OPR called held extension 205 HELD
OPR called ext. getting ring back tone: 2way 205 RBT 2WAY
OPR called ext. getting ring back tone: 3way 205 RBT 3WAY
OPR called ext. who is announcing on the PAS 205 PAGING
OPR called ext. busy in remote programming 205 REMOT PRG
OPR called ext. dialing any number or code 205 DIALING
OPR called ext. busy in program mode 205 PRG MODE
OPR called ext. recording voice message 205 RECORDING
OPR called ext. playing recorded message 205 PLAYING
OPR called ext. busy re-dialing 205 REDIALING
OPR called ext. using flashing on the trunk 205 FLASHING
OPR called ext. in 3-way conference 205 3 PARTY
OPR called ext. busy in 4-way mode 205 4 PARTY
OPR called ext. who is parked 205 PARKED
4

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DSS45 User’s Guide 17
Fresh call of the trunk arrives on the DSS45 L2 CALLING
Operator talking on a trunk L2 SPEECH
Trunk is being used by an extension L2 BUSY 205
Operator grabs a free trunk for a fresh call L2 FREE
Operator tries to grab a free but reserved trunk L2 RESERVED
Trunk is put on hold by an extension L2 HELD
Trunk returns to the DSS-45 after not being
answered by the destination extension L2 RET 205
Operator in conference with two trunks CONF L2 L3
Operator in conf. with a trunk and an extension CONF L2 205
Operator in conf. with an extension and a trunk CONF 203 L2
Operator tries to grab a disabled trunk L2 DISABLED
6 OPR announcing on the PAS PAS ACCESS
7 OPR trying to barge-in on busy extension BARGE-IN
8 The system prompting OPR to enter password PASSWORD ?
9 DSS showing room status instead of ext. status ROOM STATUS
10 DSS showing alarm status instead of ext. status ALARM STATUS
11 Prompt for ext. for display of accrued amount GIVE EXT# >
12 ‘func’ key pressed to enter a command FUN COMMAND ?
13 System expecting an admin command ADM COMMAND ?
14 System expecting a programming command PGM COMMAND ?
15 System accepted the command and asking to
enter next command OK, COMMAND ?
16 System rejected the command and asking to
enter next command ERROR, COMMAND ?
17 System reminding operator to give message to the
guest GIVE MSG
18 Operator trying to dial a number from memory MEM DIALING
19 Operator pressed an invalid key ERROR !!
20 Operator pressed ANS when no call is pending NO CALLS !
21 DSS45 gets an alarm ring ALARM RING
22 Operator is absent OPR ABSENT
5
The DSS45 provides messages on line 2 of LCD to show current
status of the system. These messages are as under:
Sr. LCD message Description
1 DAY (right hand side) This indicates that system is in day mode
2 NT (right hand side) This indicates that system is in night mode
3 PGM (left hand side) This indicates that DSS-45 is in programming mode
4 ADM (left hand side) This indicates that DSS-45 is in administration mode
5 BUF (center) This indicates that buffer is full or semi-full

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DSS45 User’s Guide
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Direct Station Selection:
DSS45 is a Direct Station Selection operator console. Accessing a
trunk or an extension is allowed with a direct key. There is no need
to dial long extension line numbers. The DSS45 supports 12
Extension DSS keys and 8 Trunk DSS keys. In case the main
system is configured for more than 12 extension lines/8 trunks,
‘page’ key can be used to access higher group of extensions/
trunks. Extension lines and Trunks are divided logically in two
pages. In default condition extension lines 201 to 212 and trunk 1 to
8 can be access in page1 whereas, extension lines 301 to 312 and
trunk 9 to 16 can be access in page2.
PAGE light status Extensions Trunks
Page #1 Off 201-212/21-32 T1-T8
Page #2 On 301-312/33-36 T9-T16
‘page’ is a lighted key. The status of this key informs the user about
currently active page.
Using ‘page’ key, the user can toggle between page one and page
two. When the user is in page one, the LED housed in ‘page’ key is
OFF. On pressing this key, the user enters page two, LED housed
in this key gets turned ON and all the extension lines and trunks
available in page two can be accessed.
The Programmable Keys
• As explained, DSS45 houses in all 45 keys. These keys are
functionally divided into four groups viz. Extension DSS keys,
Trunk DSS keys, Dialing keys and Special function keys.
Extension DSS keys:
• 12 keys are used for as many extension lines. These extension
lines can be accessed directly using these keys. These keys
also house a LED. LED gives the status of the extension line
at any point of time. If the number of extension lines exceeds
12, then PAGE key can be used to access higher group of
extension lines.

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DSS45 User’s Guide 19
Trunk DSS Keys:
• 8 keys are used for as many trunks. These trunks can be
accessed directly using these keys. These keys also house a
LED. LED gives the status of the trunk at any point of time. If
the number of trunks exceeds 8, then PAGE key can be used
to access higher group of trunks.
Dialing Keys:
• This set of keys is same as a normal dial pad used in any push
button type of telephone instrument. Twelve keys viz. 1-9, 0, *, #
are used. These keys can be used for dialing extension line,
any telephone number on the trunk and also during
programming.
Special Function Keys:
• The DSS45 possess 12 function specific keys viz. ‘func’, ‘vol’,
‘spk’, ‘hold’, ‘trf/fl’, ‘spd’, ‘redial’, ‘ans’, ‘page’, ‘page’, ‘ack’,
‘conf’. ‘vol’ key is physically one key but does two functions, to
increase and decrease the volume.
'func'
This key helps the user to change the prog. and other settings
‘func’ key works as a toggle switch. If you activate FUNCTION
mode by pressing ‘func’ key, it remains in the same mode till the
‘func’ key is pressed again.
'vol' This key is used to increase and decrease volume of ring and
speech
'spk' This key is used to activate the speaker phone
'hold' This key is used to put the caller on hold
'trf/fl' This key is used to transfer the call to destination station
'spd' This key is used for directory dialing by name
'redial' This key can be used to redial the last external number
'ans' This key used to answer any incoming calls
'page' This key used for toggle between page 1 and page 2
'ack' This key used to switch OFF the ring
'conf' This key used to make conference between three parties

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DSS45 User’s Guide
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Important Point:
• Pressing any of the keys viz. 1-9, 0, *, #, spd, ans, redial,
extension DSS keys and trunk DSS keys activates the speaker.
LED
• As explained earlier 12 extension line DSS keys, 8 trunk DSS
keys and 6 special function keys houses a LED on its left side.
The top cover is transparent on the left side so that the light
comes out through it and is seen by the user. 12 extension DSS
LEDs and 8 trunk DSS LED gives the status of an extension
line/trunk in two ways:
• Normal Status
• Current Status.
Normal Status
• The table given below shows every possible status of an
extension line/trunk.
Sr. LED Status Meaning
1 Off The extension/trunk is free
2 On The extension/trunk is busy
3 Ring cadence The extension is ringing/trunk is
ringing on extension
4 Dial cadence The extension/trunk is dialing
5 Flashing-fast The extension is calling
operator/the trunk is ringing
6 Flashing-slow The extension/trunk is on hold
Current Status
The operator can know the Current Status of any extension line/
trunk by pressing the DSS key of that extension line/trunk. This
information shown on the LCD.