Matrox Maevex 6020 User manual

1
ENGLISH
User Guide
20272-301-0100
2018.12.20
Matrox
®
Maevex
™
6020 Remote Recorder

2 Matrox Maevex Series – User Guide
Contents
Matrox safety information ...................................................................................... 4
Installation and operation .......................................................................................................................4
If a power supply (internal or external) was included with your product ............................................4
If your product includes laser-based technology ...................................................................................5
If your product includes a battery ...........................................................................................................5
Repair ....................................................................................................................................................... 5
Overview ................................................................................................................. 6
Hardware supplied ................................................................................................................................... 6
Hardware required (sold separately) ...................................................................................................... 6
Optional hardware (sold separately) ......................................................................................................6
More information ....................................................................................................................................6
Getting started ........................................................................................................ 7
Before you begin ...................................................................................................................................... 7
Setup overview ......................................................................................................................................... 8
Connecting your Maevex remote recorder ............................................................ 9
Before you begin ...................................................................................................................................... 9
Connection overview ............................................................................................................................... 9
Description of supported connections .................................................................................................11
Step-by-step connection setup .............................................................................................................. 12
Powering your device on and off .......................................................................................................... 14
Validating your Maevex setup .............................................................................. 15
Connection checklist ............................................................................................................................. 15
Description of status LEDs ....................................................................................................................15
Validating network discovery ................................................................................................................ 16
Configuring your Maevex remote recorder ......................................................... 17
Before you begin .................................................................................................................................... 17
Assigning an IP address or a host name ............................................................................................... 17
Obtaining a registration key for your remote recorders ...................................................................... 18
Downloading your Matrox Maevex 6020 Configuration and Firmware Utility ................................18
Running your configuration and firmware utility ...............................................................................18
Understanding your configuration and firmware utility ..................................................................... 19
Using your configuration and firmware utility ....................................................................................21

Matrox Maevex Series – User Guide 3
Device settings ....................................................................................................................................... 24
Verifying your Panopto settings ............................................................................................................25
Managing your recordings ................................................................................... 26
Starting a recording manually ...............................................................................................................26
Choosing a preview mode .....................................................................................................................27
Viewing your device status information ...............................................................................................27
Uploading your sessions to the Panopto server ................................................................................... 28
Managing your sessions on the Panopto server ...................................................................................28
Troubleshooting .................................................................................................... 29
What to do if you have a problem ......................................................................................................... 29
Common problems and solutions ........................................................................................................29
Resetting your device .............................................................................................................................31
Product information .............................................................................................. 32
Specifications ........................................................................................................................................ 32
Product dimensions ............................................................................................................................... 33
External power supply ...........................................................................................................................33
Environmental .......................................................................................................................................33
Supported standards ..............................................................................................................................34
Notes and limitations ............................................................................................................................ 34
Appendix A – Firewall requirements .................................................................... 35
Firmware updater and configuration utility ........................................................................................ 35
Maevex 6020 devices .............................................................................................................................. 35
Adding rules to your Windows Firewall settings .................................................................................36
Appendix B – Providing adequate airflow to your Maevex device .................... 37
Customer support ................................................................................................. 38
Matrox web ............................................................................................................................................38
View your warranty information ..........................................................................................................38
View the third party software notices ................................................................................................... 38
Register your Matrox product ............................................................................................................... 38

4 Matrox Maevex 6020 Remote Recorder – User Guide
Matrox safety information
To ensure safe and reliable operation of your Matrox product, to avoid personal injury, and
to prevent damage to your computer or Matrox hardware, read the following guidelines.
Installation and operation
 Read and retain all instructions. Only use your Matrox product according to the
instructions, operating ranges, and guidelines provided in the Matrox user guide and
other related Matrox documentation. Failure to follow these instructions could result in
damage to your product or injury to the user or installer.
 Don’t expose your Matrox product to rain, water, condensation, or moisture.
 Your Matrox product (card or unit) can become hot while operating. Always
turn off your computer, unplug it, then wait for it to cool before touching any
of the internal parts of your computer or installing your Matrox card. Allow
hot surfaces to cool before touching your Matrox unit.
 Static electricity can severely damage electronic parts. Before touching any electronic
parts, drain static electricity from your body (for example, by touching the metal frame
of your computer).
 When handling a card, carefully hold it by its edges and avoid touching its circuitry.
 Don’t stack devices or place devices so close together that they’re subject to recirculated
or preheated air.
 Don’t operate your system or Matrox product near a heat source or restrict airflow to
your system, and make sure the ambient temperature doesn’t exceed the maximum
recommended temperatures. Don’t block ventilation holes on your unit or system.
If a power supply (internal or external) was included with your
product
 Don’t place the external power supply directly on top of the device.
 Only use power supplies originally supplied with the product or use a replacement that’s
approved by Matrox. Don’t use the power supply if it appears to be defective or has a
damaged chassis.

Matrox Maevex 6020 Remote Recorder – User Guide 5
 Don’t defeat the safety purpose of the polarized or grounding-type plug. A polarized
plug has two blades with one wider than the other. A grounding-type plug has two blades
and a third grounding prong. The wide blade or the third prong are provided for your
safety. If the provided plug doesn’t fit into your outlet, consult an electrician to replace
the obsolete outlet.
 Make sure that nothing rests on the power cables and that the cables aren’t located where
they can be stepped on, pinched, or tripped over.
 Don’t use damaged power cables.
 Unplug your system or device during lightning storms or if unused for long periods of
time.
If your product includes laser-based technology
 The device contains a Class 1 laser product for use only under the recommended
operating conditions and guidelines. For more information, see your Matrox user guide.
 Invisible laser radiation may be emitted from disconnected fibers or connectors. Don’t
stare into beams or view directly with optical instruments.
 Only use optical transceivers originally supplied with the product or use a replacement
that’s approved by Matrox.
 For more information on laser support and compliance, see your Matrox user guide.
If your product includes a battery
 The battery is non replaceable.
 To dispose of your product, see www.matrox.com/environment/weee.
Repair
 Don’t attempt to open or repair a power supply unit (if one was supplied).
 Don’t attempt to open or repair your Matrox product.
 If there’s a fault with your Matrox product, review your Matrox warranty for more
information.

6 Matrox Maevex 6020 Remote Recorder – User Guide
Overview
Thank you for purchasing a Matrox Maevex 6020 Remote Recorder. Your Matrox Maevex 6020
product is a dedicated multi-encoder and multi-recorder device designed specifically for the
Panopto™ online video management platform.
Hardware supplied*
 Maevex 6020 remote recorder device, 1 power supply
Hardware required (sold separately)
 Network cable (CAT 5, 5e, 6, or 7)
 Shielded HDMI® cable or certified high-speed HDMI cable
Optional hardware (sold separately)
Depending on your connection setup, you may also need any of the following hardware:
 Kuando™ Busylight
 Analog audio cable
 Microphone
 HDMI cable or adapter (for your monitor type)
 DisplayPort cable or active adapter (for your monitor type)
†
More information
 Matrox hardware – Your Matrox user guide provides information on connecting and
configuring your Matrox hardware. Be sure to check for any last-minute release notes
included with your product. Also, check the Matrox web site
(www.matrox.com/graphics) for the latest Matrox software and product information.
 Panopto software – For more information on scheduling and managing your recordings,
see your Panopto documentation.
* The hardware supplied with your Matrox product may vary depending on the SKU or part number of your product. For more
information, contact your Matrox representative.
† Only active adapters (sold separately) are supported. Passive adapters aren’t supported.

Matrox Maevex 6020 Remote Recorder – User Guide 7
Getting started
Maevex 6020 Remote Recorder provides hardware streaming and recording technology that’s
integrated into the Panopto™ cloud video platform. Your Maevex device has two (2) Full HD
channels of live video that can be used simultaneously. Each channel of live video can have up to five
(5) recordings being recorded simultaneously, and uploaded to the Panopto cloud for immediate
delivery, video-on-demand (VOD), or later transmission.
Before you begin
We recommend you have the following:
 IP address or host name for your remote recorder
 NTP (Network Time Protocol) server
 DHCP (Dynamic Host Configuration Protocol) server
 DNS (Domain Name System) server
 System running Microsoft® Windows®
 One output device (monitor) for previewing your recording session
 Camera or video source
 Panopto account

8 Matrox Maevex 6020 Remote Recorder – User Guide
Setup overview
To set up your Matrox product:
1 Connect your product – see “Connecting your Maevex remote recorder”, page 9.
2 Validate your setup – see “Validating your Maevex setup”, page 15 .
3 Configure your product – see “Configuring your Maevex remote recorder”, page 17.
4 Manage your recordings – see “Managing your recordings”, page 26.

Matrox Maevex 6020 Remote Recorder – User Guide 9
Connecting your Maevex remote
recorder
Before you begin
 Whenever you change your connection setup, make sure you’re using the correct
connectors and that all connectors are properly fastened.
 Don’t change input connections while your Maevex device is turned on. If connections
are changed while your Maevex device is turned on, your video sources will be lost.
 Review the safety information provided. For more information, see “Matrox safety
information”, page 5.
Connection overview
Maevex 6020 remote recorder (Front)
USB (Front)
Microphone
Headphone
Control buttons
Power button

10 Matrox Maevex 6020 Remote Recorder – User Guide
Maevex 6020 remote recorder (Back)
12V DC power
LAN
(network)
HDMI Out
(monitor)
HDMI In
(source)
USB (Back)
Line In
(source)
DisplayPort
(console display)