Medit T710 User manual

Medit T
710
/ T
510
/ T
310
Scanner Repair Policy
September 15 , 2020
Warranty repair service
Medit’s standard product warranty and extended product warranty service include the repair and replacement of defective
products or product components by Medit or its authorized repair facilities. For warranty repair services, the customer must rst
contact the Medit authorized reseller from whom the product was purchased and the reseller must obtain a case number to
authorize the return of the product for service. No product warranty service can be initiated without prior authorization through
the issuance of a case number.
Dead on arrival (DOA). Within 30 days after the installation of a product, if the product fails to function substantially in
accordance with the published specications and the reseller promptly noties Medit of such defects or non-conformity, and
the product trouble is determined to be caused by a defect in manufacturing or materials, Medit will replace the defective unit
at no charge.
Product warranty scope. If under normal and proper use a defect or non-conformity appears in a product, during the applicable
warranty period, and the customer promptly noties the authorized Medit reseller from whom the product was purchased, of
such defect or non-conformity, and follows the shipping instructions provided for the return of the product, Medit will either
replace or repair the defective product at no charge.
Product Standard warranty duration Coverage
Medit T
710
Scanner: One ( 1 ) year from the installation date or 18 months from the
shipment date, whichever comes rst. Parts, labor, and shipping.
Medit T
510
Scanner: One ( 1 ) year from the installation date or 18 months from the
shipment date, whichever comes rst. Parts, labor, and shipping.
Medit T
310
Scanner: One ( 1 ) year from the installation date or 18 months from the
shipment date, whichever comes rst. Parts, labor, and shipping.
This warranty does not apply to accessories and consumable parts unless failure has occurred due to a defect in materials
or workmanship.
Case assignment. Upon submitting a technical support request ([email protected]), the requester will be notied of the case
number issued for the request by email.
Shipment of product. Medit support agents will provide the reseller with instructions for shipping back the product.
Reseller is to ensure that the defective product including all accessories is returned to Medit authorized repair facility in
accordance with instruction. Reseller is responsible for handling return shipment
All products must be returned by the reseller in its original packaging or an equally protective packaging to prevent damage in
transit, and shipped to:
M E D IT C o r p o ra t io n
AT T N : C a s e n u m b e r # # ## #
2 3 G o r ye d a e -ro 2 2 g il, S e o n g b u k-g u , S e o u l, 0 2 85 5 , R e p u b lic o f K o re a
P h o n e. [phone] e x t. 2

Copyright© 2020 Medit Corp 23 , Goryedae-ro 22 gil, Seongbuk-gu, Seoul, 02855 , Republic of Korea Email: [e-mail] www.medit.com

Medit T
710
/ T
510
/ T
310
Scanner Repair Policy
2
Copyright© 2020 Medit Corp 23 , Goryedae-ro 22 gil, Seongbuk-gu, Seoul, 02855 , Republic of Korea Email: [e-mail] www.medit.com
Medit will pay all shipping costs to/from the authorized reseller for any product returned for repair that is found to be defective
and still under warranty. In all cases, the reseller is responsible for any customs duties and other taxes.
The cost shall be at requester's expense if using an expedited freight or if a designated freight forwarder is requested.
Warranty repair work. All warranty repairs will be performed at a Medit authorized repair facility. The standard turnaround time
for most warranty repair work is approximately 2 - 3 weeks from the date the product is received at the Medit repair facility. If
additional time is required to perform the warranty repair services, Medit will notify the reseller of the estimated additional time
required to complete the warranty repairs.
If Medit determines that the product trouble is not caused by a defect and therefore not covered under the product warranty,
any repair work will be handled as an out-of-warranty repair service in accordance with the out-of-warranty repair service terms.
In the event of repairs or replacement of any parts of the unit, the warranty will thereafter continue and remain in force for the
unexpired period of the warranty.
These policies are subject to change at the discretion of Medit without prior notice.
Out-of-warranty repair service
Medit oers out-of-warranty repair services for Medit products that are no longer covered by a standard or extended product
warranty. For end-of-sale products, repair service is available for up to 5 years after the product discontinuation notice.
Repairable out-of-warranty Medit products will be repaired at the then-current repair rates of Medit including other applicable
expenses.
In order to submit an out-of-warranty repair service request, the customer must contact the Medit authorized reseller from
whom the product was purchased, and the reseller must obtain a case number to authorize the return of the product for service.
No product warranty service can be initiated without prior authorization through the issuance of a case number.
Repair parts are under warranty for 180 days from the date of the return shipment of a repaired unit.
Case assignment. Upon submitting a technical support request ([email protected]), the requester will be notied of the
ticket number issued for the request by email.
Shipment of product. Medit support agents will provide the reseller with instructions for shipping back the product.
Reseller is to ensure that the defective product including all accessories is returned to Medit authorized repair facility in
accordance with instruction. Reseller is responsible for handling return shipment
All products must be returned by the reseller in its original packaging or an equally protective packaging to prevent damage in
transit, and shipped to:
M E D IT C o r p o ra t io n
AT T N : C a s e n u m b e r # # ## #
2 3 G o r ye d a e -ro 2 2 g il, S e o n g b u k-g u , S e o u l, 0 2 85 5 , R e p u b lic o f K o re a
P h o n e. [phone] e x t. 2
The reseller is responsible for all the shipping and insurance charges of out-of-warranty products returned for repair.
In all cases, the reseller is responsible for any customs duties and other taxes.
Repair estimate. Following the receipt of the returned product, Medit will provide an initial repair estimate to the reseller, in
writing, within approximately ( 2 ) weeks from the date of receipt of the product.
All out-of-warranty product returns, except for repair cases, are subject to a minimum diagnostic fee.
If a reseller has not replied for 7 days from the date of a nal quotation, the product will be returned at the reseller’s expense.
Repair work authorization and payment. Resellers shall authorize the repair work by issuance of a purchase authorization to
Medit and all repair charges must be paid prior to return shipment.
Due to the technical nature of the product, it is not unusual for Medit technicians to discover additional problems that could not
be detected during the initial diagnostic evaluation. Accordingly, all initial repair estimates are subject to change and Medit will
promptly notify the reseller of any of delays or additional charges incurred in the repair process.
These polices are subject to change at the discretion of Medit without prior notice.