Memotec NetPerformer SDM-9220 Series Manual

NetPerformer®
Hardware Installation Guide
SDM-9120/9220/9230/9140

COPYRIGHTS AND DISCLAIMERS
Published Date: October 29, 2019
Document #: 2571
This publication covers the following NetPerformer products:
This publication contains information proprietary to Memotec Inc. Any reproduction, disclosure or unauthorized
use of this publication is expressly prohibited except as Memotec Inc. may otherwise authorize in writing.
Memotec Inc. reserves the right to make changes without notice in product or component design as warranted
by evolution in user needs or progress in engineering or manufacturing technology. Changes which affect the
operation of the unit will be documented in the next revision of the manual.
We have made every effort to ensure the accuracy of the information presented in our documentation.
However, Memotec assumes no responsibility for the accuracy of the information published. Product
documentation is subject to change without notice. Changes, if any, will be incorporated in new editions of
these documents. Memotec may make improvements or changes in the products or programs described within
the documents at any time without notice. Mention of products or services not manufactured or sold by
Memotec is for informational purposes only and constitutes neither an endorsement nor a recommendation for
such products or services.
Memotec Inc. is a wholly owned subsidiary of Comtech EF Data Corp., and its parent company Comtech
Telecommunications Corp (NASDAQ: CMTL).
NetPerformer, SDM-8400, and the SDM-9XXX series of products are either registered trademarks or
trademarks of Memotec Inc.in Canada, the United States of America, and in other countries.
Any other trademarks are the property of their respective companies.
Copyright © 2019 Memotec Inc. and Comtech EF Data Corp.
Memotec Inc.
7755 Henri Bourassa Blvd. West
Montreal, Quebec
Canada H4S 1P7
Tel.: [phone]
FAX: [phone]
www.memotec.com
SDM-9120 SDM-9220 SDM-9230 SDM-9140

Contents
1 Preface 1-1
1. 1 Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1. 2 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.2.1 SDM-9120. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.2.2 SDM-9220. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.2.3 SDM-9230. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.2.4 SDM-9140. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.2.5 Sales Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1. 3 About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
1.3.1 Naming Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
1.3.2 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
1.3.3 Instructions to the Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
1.3.4 NetPerformer Document Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
1.3.5 Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
1. 4 Changes to Console Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
1. 5 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
1.5.1 Providing Product Numbers to Technical Support . . . . . . . . . . . . . 1-11
1.5.2 Checking the Contents of Your Product Package. . . . . . . . . . . . . . 1-11
1.5.3 Returning a NetPerformer Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
1. 6 Training and Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
1.6.1 Request for Comments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
2 Unpacking 2-1
2. 1 Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2. 2 Selecting a Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
2. 3 Preparing the Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
2.3.1 What You Will Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
3 Hardware Installation 3-1
3. 1 Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3. 2 Installing the DSP module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
3.2.1 Opening the Chassis Casing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3.2.2 Installing or Upgrading the DSP Module. . . . . . . . . . . . . . . . . . . . . . 3-5
3.2.3 Removing a DSP Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

3.2.4 Closing the Chassis Casing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
3. 3 Removing an Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
3. 4 Hardware Strapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
3.4.1 E1-75 Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
3. 5 Installing an Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
3. 6 Installing the Unit in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
3.6.1 Installing the SDM-9120 or SDM-9140 in a Rack . . . . . . . . . . . . . . 3-21
3.6.2 Installing the SDM-9220/9230 in a Rack. . . . . . . . . . . . . . . . . . . . . 3-22
3. 7 E&M Wiring and Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
3.7.1 E&M Grounding Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-26
3. 8 Installing the Ferrites (EMI Filters) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27
3. 9 Powering the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-29
3.9.1 SDM-9XXX Series UAC Power Cords . . . . . . . . . . . . . . . . . . . . . . 3-29
3.9.2 System Status on Power-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-32
3. 10 Connecting the Console Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
3.10.1 Console Port Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-35
3.10.2 Important Console and Modem Settings for Startup . . . . . . . . . . . . 3-36
3.10.3 Activating the Console Connection . . . . . . . . . . . . . . . . . . . . . . . . . 3-37
3. 11 Installing the Licensed Software Options . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
3.11.1 Software License Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38
3. 12 Connecting the LAN Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-39
4 Product Description 4-1
4. 1 Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4. 2 SDM-9120 Base Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
4.2.1 Front View of the SDM-9120 Base Unit . . . . . . . . . . . . . . . . . . . . . . 4-3
4.2.2 Rear View of the SDM-9120 Base Unit. . . . . . . . . . . . . . . . . . . . . . . 4-3
4. 3 SDM-9220/9230 Base Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
4.3.1 Front View of the SDM-9220/9230 Base Unit . . . . . . . . . . . . . . . . . . 4-5
4.3.2 Rear View of the SDM-9220/9230 Base Unit . . . . . . . . . . . . . . . . . . 4-5
4. 4 SDM-9140 Base Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
4.4.1 Front View of the SDM-9140 Base Unit . . . . . . . . . . . . . . . . . . . . . . 4-7
4.4.2 Rear View of the SDM-9140 Base Unit. . . . . . . . . . . . . . . . . . . . . . . 4-8
4. 5 Optional Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
4. 6 Base Unit Chassis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

4.6.1 SDM-9220/9230 Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . 4-11
4.6.2 SDM-9120 Physical Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
4.6.3 SDM-9140 Physical Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
4.6.4 System Status LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
4. 7 Ethernet Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
4.7.1 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
4.7.2 LAN Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
4.7.3 LAN Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
4. 8 Console Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15
4.8.1 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
4.8.2 Console Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
4. 9 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
4.9.1 SDM-9120 UAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
4.9.2 SDM-9220 UAC and SDM-9230 UAC . . . . . . . . . . . . . . . . . . . . . . 4-17
4.9.3 SDM-9140 UAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
4. 10 Rackmount Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
4.10.1 Using the Mounting Brackets for the SDM-9120 or SDM-9140 . . . 4-18
4. 11 DSP Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-21
4.11.1 DSP-160 Module for SDM-9120/9220/9230. . . . . . . . . . . . . . . . . . 4-21
4.11.2 High-density DSP Module for SDM-9120/9230 . . . . . . . . . . . . . . . 4-22
4.11.3 High-density Onboard DSP for SDM-9140 . . . . . . . . . . . . . . . . . . . 4-23
4. 12 Interface Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-24
4.12.1 SDM-9120 Compared to the SDM-9220/9230 . . . . . . . . . . . . . . . . 4-24
4.12.2 SDM-9140 Compared to the SDM-9220/9230 . . . . . . . . . . . . . . . . 4-25
4.12.3 Converting an SDM-92x0 Card to an SDM-9120 Low-Profile. . . . . 4-26
4.12.4 Converting an SDM-92x0 Card to an SDM-9140 Ultra Low-Profile 4-27
4.12.5 Types of Interface Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
4.12.6 Interface Card Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
4.12.7 FXS and FXO Interface Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-41
4.12.8 E&M Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42
4.12.9 T1/E1 Interface Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45
4.12.10 Supporting E1-75 on a T1/E1 Port . . . . . . . . . . . . . . . . . . . . . . . . . 4-45
5 Serial Port and User Equipment Connections 5-1
5. 1 Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
5. 2 Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5. 3 Custom HD-26 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5. 4 Connecting the User Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

5.4.1 Activating the User Equipment Connection. . . . . . . . . . . . . . . . . . . . 5-5
5. 5 WAN/User Port Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
5. 6 Custom Serial Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
5.6.1 V.35/V.11 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
5.6.2 TIA-232 (V.24) Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
5.6.3 X.21 Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
5.6.4 X.21 EU Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
5.6.5 TIA-449 (V.36) Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
5.6.6 TIA-530 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
5. 7 Serial Port Connector and Custom HD-26 Cable Set Connectivity . . . . . . 5-9
6 Troubleshooting Tips 6-1
6. 1 Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
6. 2 Symptoms, Issues and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Appendix A: Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Memotec Standard Warranty Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
Appendix B: Compliance Information and Safety Warning . . . . . . . . . . B-1
Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Regulatory – Compliance and Agency Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Compliance and Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-18
Safety Warnings and Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-20
Making Changes or Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-21

List of Figures
Figure 3-1: Removing the Cover from the SDM-9220/9230 Chassis . . . . . . . . . . . . .3-4
Figure 3-2: Removing the Cover from the SDM-9120 Chassis. . . . . . . . . . . . . . . . . .3-4
Figure 3-3: Location of Optional Hardware on the Main Board. . . . . . . . . . . . . . . . . .3-5
Figure 3-4: Replacing the Cover on the SDM-9220/9230 Chassis. . . . . . . . . . . . . . .3-8
Figure 3-5: Partially Removing the Bottom Card in an SDM-9140 Unit . . . . . . . . . .3-10
Figure 3-6: Removing an FXS or E&M Interface Card From an SDM-9140 . . . . . . .3-11
Figure 3-7: Jumper Connectors J4 and J7 on the Dual Port T1/E1 Interface Card .3-13
Figure 3-8: Location of Interface Cards in the SDM-9120/9220/9230 Slots . . . . . . .3-16
Figure 3-9: Location of Interface Cards in the SDM-9140 Slots . . . . . . . . . . . . . . . .3-16
Figure 3-10: Partially Removing the Bottom Card in an SDM-9140 Unit . . . . . . . . .3-18
Figure 3-11: Positioning an FXS/E&M Card at an Angle to an SDM-9140 Slot . . . .3-19
Figure 3-12: SDM-9120/9140 Rackmount Brackets . . . . . . . . . . . . . . . . . . . . . . . . .3-21
Figure 3-13: SDM-9220/9230 Rackmount Brackets . . . . . . . . . . . . . . . . . . . . . . . . .3-22
Figure 3-14: Completed Rackmount Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23
Figure 3-15: Four-Wire E&M Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25
Figure 3-16: Two-Wire E&M Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25
Figure 3-17: Installing a Ferrite with an RJ-45/RJ-48 Connector . . . . . . . . . . . . . . .3-28
Figure 3-18: Power Cords for the SDM-9220 UAC or SDM-9230 UAC Unit. . . . . . .3-29
Figure 3-19: Harness and Wire for a DC Power Connection . . . . . . . . . . . . . . . . . .3-30
Figure 3-20: DC Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-32
Figure 3-21: TIA-232 (V.24) Straight-through Cable with DB-9 Female Connectors3-34
Figure 3-22: USB to RJ-45 Console Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-34
Figure 3-23: RJ-45 Connector of Console Cable . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35
Figure 4-1: Front View of the SDM-9120 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Figure 4-2: Rear View of the SDM-9120. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Figure 4-3: Front View of the SDM-9220/9230 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
Figure 4-4: Rear View of the SDM-9220/9230 UAC . . . . . . . . . . . . . . . . . . . . . . . . . .4-5
Figure 4-5: Front View of the SDM-9140s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Figure 4-6: Front View of the SDM-9140e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Figure 4-7: Rear View of the SDM-9140 with UAC Power Supply Options . . . . . . . .4-8

Figure 4-8: Rear View of the SDM-9140 with -48VDC Power Supply Options . . . . . 4-9
Figure 4-9: SDM-9220/9230 Installed with Rackmount Brackets . . . . . . . . . . . . . . 4-18
Figure 4-10: SDM-9120 with Rackmount Brackets . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Figure 4-11: SDM-9140 with Rackmount Brackets . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Figure 4-12: Mounting Screws and Mounting Bracket. . . . . . . . . . . . . . . . . . . . . . . 4-19
Figure 4-13: Side View of a Unit with a Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Figure 4-14: Side View of Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Figure 4-15: DSP-160 Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
Figure 4-16: High-Density DSP Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Figure 4-17: High Density Onboard DSP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Figure 4-18: Low-Profile and Regular Interface Cards . . . . . . . . . . . . . . . . . . . . . . 4-24
Figure 4-19: Ultra-Low-Profile and Regular Interface Cards . . . . . . . . . . . . . . . . . . 4-25
Figure 4-20: SDM-9120 Interface Card Faceplate. . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Figure 4-21: Mylar Overlay Installed on an SDM-9140 Faceplate. . . . . . . . . . . . . . 4-27
Figure 4-22: SDM-92x0 Card at an Angle in Front of the SDM-9140 Faceplate. . . 4-27
Figure 4-23: SDM-92x0 Card Inserted into an SDM-9140 Faceplate . . . . . . . . . . . 4-28
Figure 4-24: Dual FXS Interface Card (above), Quad FXS Interface Card (below). 4-30
Figure 4-25: Dual FXO Interface Card (above), Quad FXO Interface Card (below) 4-32
Figure 4-26: The E&M Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Figure 4-27: Single-Port and Dual-Port T1/E1 Interface Cards. . . . . . . . . . . . . . . . 4-35
Figure 4-28: Dual Serial Port Interface Card (SDM-9220 and SDM-9230 Only). . . 4-38
Figure 4-29: The Single Port Interface Card (SDM-9120 or SDM-9140 Only) . . . . 4-39
Figure 4-30: RJ-11 Pinout (Female Jack) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-42
Figure 4-31: RJ-45 Pinout (Female Jack) for the E&M Interface Card . . . . . . . . . . 4-43
Figure 4-32: RJ-48 to E1-75 Dual BNC Adapter Cable. . . . . . . . . . . . . . . . . . . . . . 4-46

List of Tables
Table 3-1 Jumper Installation Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Table 3-2 E&M Wiring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24
Table 3-3 SDM-9XXX Series Ports Requiring a Ferrite . . . . . . . . . . . . . . . . . . . . . . 3-27
Table 3-4 Front Panel LED States During System Startup. . . . . . . . . . . . . . . . . . . . 3-32
Table 4-1 Basic Features of the SDM-9120 Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Table 4-2 Basic Features of the SDM-9220/9230 Unit. . . . . . . . . . . . . . . . . . . . . . . . 4-6
Table 4-3 Basic Features of the SDM-9140 Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Table 4-4 Optional Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Table 4-5 List of Physical Ports and Their Port Numbers. . . . . . . . . . . . . . . . . . . . . 4-10
Table 4-6 STATUS LED States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Table 4-7 ALARM LED States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Table 4-8 RJ-45 Pinout for Ethernet LAN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Table 4-9 Status LED Indicators on Analog Voice Interface Cards . . . . . . . . . . . . . 4-39
Table 4-10 Status LED Indicators on Channelized Digital Interface Cards . . . . . . . 4-41
Table 4-11 RJ-45 Pinout for E&M Interface Card. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-43
Table 4-12 RJ-48 Pinout for Single- or Dual-Port T1/E1 Interface Cards. . . . . . . . . 4-45
Table 5-1 Serial Connector and NetPerformer Custom HD-26 Cable Set . . . . . . . . . 5-9
Table B-1 Compatible Telecom Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9

1
Preface
This chapter provides an overview of the NetPerformer SDM-
9XXX Series unit, explains how to use the NetPerformer
documentation, provides Memotec technical support information
and describes the training services provided by Memotec.

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1-2 MemotecInc.
1.1 Chapter Overview
This chapter contains the following sections:
•“Product Overview” on page 1-3
•“About this Document” on page 1-7
•“Changes to Console Operations” on page 1-10
•“Technical Support” on page 1-11
•“Training and Documentation” on page 1-12

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Memotec Inc. 1-3
1.2 Product Overview
1.2.1 SDM-9120
The NetPerformer SDM-9120 is an entry-level standalone chassis designed for network
convergence at the branch office level. It is a high speed, low cost, flexible and compact
unit that supports 8 analog or 60 digital telephony channels in a multitude of application
scenarios.
The SDM-9120 base unit has a 1U chassis with:
•One universal serial port equipped with HD-26 female connector (up to 8Mbps).
•Two 10/100Base-T Ethernet ports (RJ45 connectors).
•One console port (DB9M).
•One internal connector for DSP.
•Up to 8 FXS/FXO or E&M, or 60 T1/E1 CAS/PRI (lease lines) digital channels per
unit.
•Two expansion slots.
•All UAC base units come equipped with universal AC power supply and a choice
of 120 VAC North American or 240 VAC European power cord (must be specified
at time of ordering).
•A DB9F-DB9F console cable and 19-inch rackmount kit are also included in the
product package.
•A custom cable (HD-26 male connector) is required for the serial port, available
from Memotec Inc. or your NetPerformer distributor.
The basic software set provides support of PowerCell Voice and Data (including legacy
user data) and IP routing over Ethernet, serial or digital ports using PPP or Frame Relay
RFC-1490. Optional software licenses can be procured for support of:
•SkyPerformer satellite access
•TCP Acceleration
•SIP VoIP
•IP header compression
•Link Delay Compensation
•IPv6
1.2.2 SDM-9220
The NetPerformer SDM-9220 is an entry-level standalone chassis designed for network
convergence at the branch office level. It is a high speed, low cost, flexible and powerful
unit that supports 8 analog voice connections in a multitude of application scenarios.
The SDM-9220 base unit has a 2U chassis with:

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1-4 MemotecInc.
•One serial port equipped with HD-26 female connector.
•Two 10/100Base-T Ethernet ports (RJ45 connectors).
•One console port (DB9M).
•Two expansion slots.
•All UAC base units come equipped with universal AC power supply and a choice
of 120 VAC North American or 240 VAC European power cord (must be specified
at time of ordering).
•A DB9F-DB9F console cable and 19-inch rackmount kit are also included in the
product package.
•A custom cable (HD-26 male connector) is required for the serial port, available
from Memotec Inc. or your NetPerformer distributor.
The basic software set provides support of PowerCell Voice and Data (including legacy
user data) and IP routing over Ethernet, serial or digital ports using PPP or Frame Relay
RFC-1490. Optional software licenses can be procured for support of:
•SkyPerformer satellite access
•TCP Acceleration
•SIP VoIP
•IP header compression
•Link Delay Compensation
•IPv6
1.2.3 SDM-9230
The NetPerformer SDM-9230 is a standalone chassis designed for network convergence
at the branch office level. It is a high speed, low cost, flexible and powerful unit that
supports analog/digital voice and data in a multitude of application scenarios. It is ideal for
branch offices that require support for up to 12 analog or 120 digital telephony channels.
The SDM-9230 base unit has a 2U chassis with:
•One serial port equipped with HD-26 female connector.
•Two 10/100Base-T Ethernet ports (RJ45 connectors).
•One console port (DB9M).
•Three expansion slots for analog voice, digital (T1/E1) voice/data and dual serial
interface cards.
•All UAC base units come equipped with universal AC power supply and a choice
of 120 VAC North American or 240 VAC European power cord (must be specified
at time of ordering).
•A DB9F-DB9F console cable and 19-inch rackmount kit are also included in the
product package.
•A custom cable (HD-26 male connector) is required for the serial port, available
from Memotec Inc. or your NetPerformer distributor.

Preface
Memotec Inc. 1-5
The basic software set provides support of PowerCell Voice and Data (including legacy
user data) and IP routing over Ethernet, serial or digital ports using PPP or Frame Relay
RFC-1490. Optional software licenses can be procured for support of:
•SkyPerformer satellite access
•TCP Acceleration
•SIP VoIP
•IP header compression
•Link Delay Compensation
•IPv6
1.2.4 SDM-9140
The NetPerformer SDM-9140 is a standalone chassis designed for network convergence
at the branch office and central site level. It is a high speed, low cost, flexible and powerful
unit that supports analog/digital voice and data in a multitude of application scenarios. It is
ideal for locations that require support for up to 16 analog or 120 digital telephony
channels.
The SDM-9140 product line comes in two models: the SDM-9140s (standard model) or
the SDM-9140e (extended model). Both units have a 1U chassis with:
For the SDM-
9140s and
SDM-9140e
•One serial port equipped with HD-26 female connector.
•Two 10/100/1000Base-T Ethernet ports (RJ45 connectors).
•One console port (RJ45F).
•Four expansion slots for analog voice, digital (T1/E1) voice/data and single serial
interface cards.
•Hot swappable AC/DC power supply option.
•All UAC base units come equipped with universal AC power supply and a choice
of 120 VAC North American or 240 VAC European power cord (must be specified
at time of ordering).
•A USB to RJ-45M console cable (Ordering part number: CBLH-CONS-USB) and
19-inch rackmount kit are also included in the product package.
•A custom cable (HD-26 male connector) is required for the serial port, available
from Memotec Inc. or your NetPerformer distributor.
•External clocking options (GPS or OCXO).
•Wireless connectivity option (WiFi & Bluetooth or LTE).
For the SDM-
9140e only
•SFP connection option for the two 10/100/1000Base-T Ethernet ports
•Six additional 10/100/1000Base-T Ethernet ports (RJ45 connectors) connected
through an integrated LAN switch.
•External E1-120 ohms clocking port.
The basic software set provides support of PowerCell Voice and Data (including legacy

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user data) and IP routing over Ethernet, serial or digital ports using PPP or Frame Relay
RFC-1490. Optional software licenses can be procured for support of:
•SkyPerformer satellite access
•TCP Acceleration
•SIP VoIP
•IP header compression
•Link Delay Compensation
•IPv6
1.2.5 Sales Contacts
To order NetPerformer units, DSP modules, cables and optional parts, contact Memotec
Inc. or your NetPerformer distributor. To contact Memotec Inc.:
•Mail:
Memotec Inc.
7755 Henri Bourassa Blvd. West
Montreal, Quebec
Canada H4S 1P7
•Telephone: [phone] during regular business hours, EST (GMT-5:00)
Fax: + (1) 514 738 4436
•Web: http://www.memotec.com

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Memotec Inc. 1-7
1.3 About this Document
This document, NetPerformer® SDM-9XXX Series Hardware Installation Guide, provides
the following information about the SDM-9120, SDM-9220, SDM-9230 and SDM-9140:
•Unpacking instructions (“Unpacking” on page 2-1)
•Hardware installation instructions (“Hardware Installation” on page 3-1)
•Product description (“Product Description” on page 4-1)
•Serial port specifications and user equipment connection (“Serial Port and User
Equipment Connections” on page 5-1)
•Troubleshooting procedures (“Troubleshooting Tips” on page 6-1)
•Warranty information (“Warranty Information” on page A-1)
•Regulatory compliance information (“Compliance Information and Safety
Warning” on page B-1)
For information on configuring the NetPerformer, consult the NetPerformer Reference
Guides. See the “NetPerformer Document Set” on page 1-8 for a list of other references.
NOTE: All NetPerformer documents are available on the NetPerformer Companion CD,
which is included with your product package.
1.3.1 Naming Conventions
In this document:
•The notation SDM-9XXX Series denotes the SDM-9120, SDM-9220, SDM-9230
and SDM-9140 products. The product is identified on the front of the unit.
•SDM-9120 products refer to the SDM-9120 UAC model.
•SDM-9220 products refer to the SDM-9220 UAC or -48VDC models.
•SDM-9230 products refer to the SDM-9230 UAC or -48VDC models.
•SDM-9140 products refer to the SDM-9140s and SDM-9140e UAC or -48VDC
models.
NOTE: The model number is identified on the nameplate on the bottom of
the unit.
1.3.2 Audience
This document is intended for use by NetPerformer system administrators as well as
technicians who are qualified to set up, configure and troubleshoot a NetPerformer
Enterprise Network.
Installation of NetPerformer hardware requires knowledge and proficiency in the

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configuration, operation, maintenance and security of all enterprise network elements in
your application. You should also have a thorough understanding of telecommunications
and be familiar with the networking strategies and telephony solutions currently used by
your organization.
1.3.3 Instructions to the Reader
Instructions to the reader include notes, cautions and warnings, which are distinguished
from the rest of the text by distinctive formatting and icons. Here is an example of each:
NOTE: A note may contain a reference, tip or other information related to the subject at
hand. The content of a note is intended to be helpful or of interest to the reader.
1.3.4 NetPerformer Document Set
For complete information on the NetPerformer, consult the following:
•NetPerformer Reference Guides
Includes detailed information on new generation NetPerformer features, menus,
commands, parameters and statistics displays.
•NetPerformer Hardware Installation Guides
These documents describe the hardware specific to each NetPerformer product,
including installable options, complete installation instructions and firmware
download procedures.
•NetPerformer Release Bulletins
These documents summarize the system specifications, software fixes and
changes, and post-production documentation changes for a particular
NetPerformer release.
•NetPerformer Network Design Guide
Offers valuable tips on how to design a NetPerformer application for maximum
efficiency, including an analysis of data and voice traffic throughput issues and
the impact of traffic flow. Provides examples of network setup and traffic
measurement using various NetPerformer products.
Caution
A caution contains an instruction that the reader must follow in order
to prevent damage to equipment, network failure or loss of data.
The content of a caution must be read carefully and explicitly
obeyed.
Warning
A warning contains an instruction that the reader must follow in order
to prevent electrical shock, death or serious injury to personnel.
The content of a warning must be read carefully and explicitly
obeyed.

Preface
Memotec Inc. 1-9
1.3.5 Related Documents
All of the documents listed here are available on the NetPerformer Companion CD, which
is included with your product package (Ordering part number: 520-0081-001).

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1.4 Changes to Console Operations
The following change to console operations was made in NetPerformer firmware version
V9.2.0, and still applies to firmware version V10.1.X and higher. If you are familiar with
earlier versions of the NetPerformer firmware, this change should be taken into
consideration before you configure or manage the product.
•The way you access the NetPerformer console has changed to allow for multiple
user profiles:
NOTE: The default PASSWORD for this login remains SETUP.
For full instructions on setting up user profiles, refer to the Quick Configuration module of
the NetPerformer Reference Guides.
Caution
The default LOGIN is now ADMIN instead of ACT.