Tesla GATEWAY PRO User manual

TELSTRA
GATEWAY PRO
USER GUIDE

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TELSTRA GATEWAY PRO™USER GUIDE
CONTENTS
1. Introduction 3
1.1. Getting to know your Telstra Gateway Pro™3
1.2. What’s in the box? 3
1.3. Features and Benets 4
1.4. Getting To Know the Gateway 6
2. Setting Up Your Telstra Gateway Pro™10
2.1. Alternative placement methods
for the Gateway 10
2.2. Setting up your Telstra Gateway Pro™
for ADSL and VDSL 11
2.3. Setting up your Gateway with
an NBN box (Fibre to the Premises) 12
2.4. Telstra Gateway Pro™ Quick Start Guide 13
3. Initial Telstra Gateway Pro™Conguration 14
3.1. Initial Setup Using The Installation Wizard 15
3.2. Conguring Telstra Gateway Pro™
Using the Control Panel (GUI) 18
4. Further Conguration of Gateway Settings 20
4.1. Changing your Gateway login Password 20
4.2. Customising your LAN/WAN Settings 22
4.3. Conguring your Gateway Wi-Fi 26
4.4. Setup Voice Calling 29
4.5. Connecting devices to the Telstra Gateway Pro™31
4.6. Setting up USB Mobile Broadband Backup 31
5. Advanced Settings 36
5.1. Guest Wireless Network Setup 36
5.2. Content Sharing 38
5.3. LAN IP Pool/DHCP Change 40
5.4. Port Forwarding 41
5.5. Secure Remote Access via VPN 43
6. Troubleshooting & General Tips 44
6.1. The Internet is not working or WAN light is off 44
6.2. My devices aren’t connecting 45
6.3. There is a red internet light (ADSL) 45
6.4. Re-setting Telstra Gateway Pro™46
6.5. Wireless Adaptor Faults 49
7. Technical Specications 50
7.1. Devices compatible for use with
the Telstra Gateway Pro™50
7.2. About the Telstra Gateway Pro™51
© Telstra Corporation Limited (ACN 051 775 556).

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TELSTRA GATEWAY PRO™USER GUIDE
1. INTRODUCTION
1.1. Getting to know your Telstra Gateway Pro™
Telstra has worked with our partner Netgear to bring you the Telstra Gateway Pro™ (Netgear™
model number v7610).The Telstra Gateway Pro™ is an advanced Gateway, providing high speed
Wi-Fi and connectivity for a variety of business devices. It can connect to the Internet using:
• ADSL
• VDSL (including NBN Fibre to the Basement and NBN Fibre to the Node connections)
• NBN Fibre to the Premises
The Gateway is compatible with optional USB mobile broadband device for peace of mind in case
of an unlikely service interruption.
The Telstra Gateway Pro™ features world leading Wi-Fi and the best connectivity available so you
get the most out of your Telstra xed Broadband service.
• Enjoy faster Wi-Fi with the latest Wi-Fi AC technology
• Experience seamless dual band connectivity of multiple devices on your network
• Make calls on your new business phone with Telstra’s Digital Voice service
• Securely access your business les from home with our remote access feature
1.2. What’s in the box?
The Quick Start Guide outlines all the components that are included with the Telstra Gateway Pro™
and can be found on Telstra.com using the following link: http://business.telstra.com.au/t5/DOT
-Bundle-Help/ct-p/bundles_and_dot. Note the reference letters for the bundled cables,
which will be used later in this guide.
Figure 1: What’s In The Box?

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TELSTRA GATEWAY PRO™USER GUIDE
1.3. Features and Benets
1.3.1. Faster Wi-Fi with the latest AC technology
The Telstra Gateway Pro™ is a world leading Gateway using the best Wi-Fi standard available,
Wi-Fi 802.11 AC, to maximise your Wi-Fi experience in the ofce. The Telstra Gateway Pro™ also
has 4 x 4 Wi-Fi streams to deliver the best possible coverage for your network.
1.3.2. Connect multiple devices via dual band Wi-Fi
This Gateway enables connection of devices such as laptops, smart phones and tablets to the Internet
via two separate Wi-Fi bands:
• 2.4GHz band for 802.11 B/G/N devices
• 5GHz band for 802.11 A/N/AC devices
This allows you to spread your devices across both bands (depending on device compatibility) to make
the best use of your Wi-Fi network coverage. The Wi-Fi Network Security Card provided with your
Gateway provides the Wi-Fi Network (SSID) name for both the 2.4GHz and 5GHz bands. The Wireless
Security Key (WPA password) is also provided on this card.
1.3.3. Make phone calls with Telstra’s Digital Voice Service
Digital Ofce Technology (DOT) customers can use one of Telstra’s IP Phones, compatible with this
Gateway, to deliver digital calls over the Fixed Broadband service.Telstra’s Digital Voice service supports
up to 10 services/lines at one site and provides a number of useful calling features to enable smart call
management including:
• Fixed MessageBank
• Simultaneous and Sequential Ring
• Call Forwarding when not reachable
• Virtual Receptionist (Auto-attendant)
Figure 2: Wi-Fi Network Security Card

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TELSTRA GATEWAY PRO™USER GUIDE
There are a number of compatible business IP phones to choose from including:
• Panasonic Cordless IP DECT Handset with Base Station (KK-TPG600)
• Telstra (Yealink) T42G IP Handset
• Telstra (Yealink) T48G IP Handset
Refer section 7.1 for a full list of compatible IP phones.
For more information about DOT Digital Voice services or the handsets outlined above refer to the
following link: http://business.telstra.com.au/t5/Ofce-Business-Phones/ct-p/ofce_phones
1.3.4. Secure Remote Access Feature
The Gateway’s Remote Access feature enables secure access to your business les from home.
Refer to the VPN conguration guide available at: http://www.telstra.com.au/content/dam/tcom/
small-business/bundles/pdf/telstra-gateway-pro-v7610-conguration-guide.pdf
1.3.5. Always connected with Telstra’s Mobile Broadband USB
The Mobile Broadband USB back up feature provides piece of mind in case of an unlikely Fixed
Broadband service interruption. This feature ensures that the Gateway is always connected to the
Internet via the Telstra Mobile Network USB in the unlikely event that the Broadband service is
unavailable.
The Gateway supports the use of a compatible Telstra Mobile Broadband USB device providing 2 USB
3.0 ports, one port on the side of the device and the other port can be found on the back of the device.
The following USB Mobile Broadband devices are compatible for use with the Telstra Gateway Pro™:
• Netgear 320U (Sierra Wireless).
• Telstra 4Gx e8372 (Huawei).

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TELSTRA GATEWAY PRO™USER GUIDE
1.4. Getting To Know the Gateway
1.4.1. Understanding the lights and what they mean
Figure 3: Telstra Gateway Pro™ Front Panel
Power LED around
the Telstra Logo
Internet LED
WAN LED
Phone LED
Wi-Fi On/Off button
WPS button
DECT button

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TELSTRA GATEWAY PRO™USER GUIDE
Front Panel LED
& button description LED Activity Description
Power LED around
the Telstra Logo
Solid blue Indicates power is on and the Gateway is operating
Off No power is being received by the Gateway.
Front Panel LED
& button description LED Activity Description
Internet LED Solid blue Physical WAN port is connected successfully, authentication of
username and password is successful and a public IP address has
been assigned
Flashing orange Authentication of username and password in progress
Off Physical WAN port is not connected or Mobile Broadband not active
Solid red Physical WAN port is connected but authentication of username
and password was unsuccessful.
Flashing red LED is illuminated red and turns off briey every 5 seconds when
operating in mobile fail over mode
WAN LED Solid blue WAN port is connected successfully to DSL or NBN
Flashing orange In progress, layer 2 WAN interface connecting
Off Physical WAN port is not connected
(Note: individual LED on the physical Ethernet port at the back panel
to indicate:Amber = 10/10Mbps, GREEN = 1Gbps)
Phone LED Solid blue Phone service is working between the Gateway and Broadworks
voice platform. Registration/authentication has been successful
on ALL the congured SIP accounts (FXS and DECT).
Flashing orange Establishing a new SIP registration to the Broadworks platform
for any one or more congured SIP accounts.
Off Phone service registered. Phone service disabled.
Wi-Fi On/Off button 2.4GHz and 5GHz status and conguration will be available in the Gateway Control Panel.
Important Note: To switch Wi-Fi on or off, press the Wi-Fi button for at least 3 seconds.
The Wi-Fi button LED will either switch on or off.
Solid blue Inbuilt Wi-Fi access point for 2.4GHz and 5GHz is up and operating
Flashing orange Packets are transmitting
Off Inbuilt Wi-Fi access point for both 2.4GHz and 5GHz is disabled
WPS button Press this button to open a 2-minute window for the Gateway to connect with other
WPS-enabled devices.
Solid blue Connection succeeded under Wi-Fi Protected Setup (WPS)
Flashing orange WPS is active, pairing has been initiated and in progress
(Negotiation is in progress under WPS)
Solid red WPS has not connected successfully
Off WPS is disabled or not initiated
DECT button This functionality will be available in a future software update
of the Gateway.
On the front of the Gateway there are 3 LEDs and 3 buttons.
The meaning of the various light sequences and buttons are listed in the following table:

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TELSTRA GATEWAY PRO™USER GUIDE
1.4.2. Getting to know the back panel
Back Panel LED
& port description LED Activity Description
DSL port None The DSL port is connected for ADSL and VDSL connections
FXO port None N/A
FXS1 port None Plug an analogue phone / device into this port when voice is enabled
on the Gateway
FXS2 port None If enabled plug a second analogue device into this port
USB (3.0) port None To plug a Mobile Broadband backup device and/or a storage device to
share on the network.There is one USB port on the back and one USB
on the side of the Gateway.
LAN ports 1-4 Solid Green LAN port is connected at 1000Mbps
Flashing green LAN port is connected at 10/100Mbps / packets are transmitting
Off No trafc transmitted or no Ethernet cable plugged in
WAN port Solid green WAN port is connected successfully
Blinking green Packets are sending and receiving
Off Physical WAN port is not connected
(Note: individual LED on the physical Ethernet port at the back panel
to indicate:AMBER = 10/10Mbps, GREEN = 1Gbps)
On/Off button None Turns on the power to the Gateway
Reset button None Using a paperclip to initiate the reset function. This will take the device
back to default factory settings. Refer 6.4.1 for more detail.
Power port None Plug in power pack/cable supplied to the power point and turn power
point on from the wall to turn on power to the Gateway.
In the diagram above there are a number of ports and buttons on the back of the Gateway.
These ports and buttons are described in the table below:
Figure 4: Telstra Gateway Pro™ Back Panel

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TELSTRA GATEWAY PRO™USER GUIDE
1.4.3. Product label on the bottom of the Gateway
Label Description
1. Gateway Login Details Enables you to access the Gateway Control Panel to manage and customise your Gateway
settings. Please refer to Section 3 of this Guide for more detail on how to manage your Gateway
settings.
2. Serial Number Number supplied by the manufacturer and vendor.
3. Mac Address Registered identied number which interfaces with the Telstra network.
4. 2.4GHz Wi-Fi
Network Name
Broadcast name for the 2.4GHz band of the Wi-Fi Network enabling you to connect your devices
via Wi-Fi.
5. 5GHz Wi-Fi
Network Name
Broadcast name for the 5GHz band of the Wi-Fi Network enabling you to connect your devices
via Wi-Fi.
6. Network Key (WPA2) Password that authenticates the use of devices with the Gateway’s Wi-Fi Network.
You will nd a number of important pieces of information on the product label on the bottom of the
Gateway including:
Figure 5: Telstra Gateway Pro™ Label
1
2 3
64 5

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TELSTRA GATEWAY PRO™USER GUIDE
The Telstra Gateway Pro™ Quick Start Guide provides a full set of instructions on how to set up your
Gateway. Please refer to the link below to access the Telstra Gateway Pro™ Quick Start Guide:
http://business.telstra.com.au/t5/DOT-Bundle-Help/ct-p/bundles_and_dot
This section will provide detailed information on setting up your Telstra Gateway Pro™ for a variety of
internet connection types.
2.1. Alternative placement methods for the Gateway
The Gateway’s mounting location can affect wireless connections. For best results, place your Gateway:
• Near an AC power outlet, close to computers you plan to connect with Ethernet cables, and near
locations where you use wireless computers.
• In an elevated location, keeping the number of walls and ceilings between the Gateway and your
wireless computers to a minimum.
• Away from electrical devices that are potential sources of interference, such as ceiling fans,
security systems, microwaves, or the base for a cordless phone.
2.1.1. Wall Mount the Gateway
• Drill holes in the wall where you will wall-mount the Gateway. Put wall anchors in the holes.
• Insert screws into the wall anchors, leaving 3/16 in. (0.5 cm) of each screw exposed.
2. SETTING UP YOUR TELSTRA GATEWAY PRO™
Important Note: Place your Telstra Gateway Pro™ vertically on a surface in a central location to your other Wi-Fi
devices to optimise Wi-Fi performance.
• Attach the mounting plate securely to the Gateway and attach to the wall. The Gateway should be
mounted securely and ush against the wall.
Figure 6: Gateway Wall Mounting and Adaptor Plate
Important Note: It is recommended that the Gateway is not placed in a horizontal position.
2.1.2. Horizontal Mounting

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TELSTRA GATEWAY PRO™USER GUIDE
2.2. Setting up your Telstra Gateway Pro™ for ADSL and VDSL
If you don’t have an NBN box at your premises you will be using one of the following connection types:
• ADSL (ADSL, ADSL2 and ADSL2+)
• VDSL (this includes NBN Fibre to the Node and NBN Fibre to the Basement connections)
Figure 7: Telstra Gateway Pro™ Setup for ADSL
Figure 8: Telstra Gateway Pro™ Setup for VDSL

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TELSTRA GATEWAY PRO™USER GUIDE
You will need a copy of your order completion email and your Wi-Fi Network Security Card to get started.
Your Gateway can be set up in 3 easy steps:
Step 1: Connect the cables as in Figure 7 or Figure 8, depending on your connection type.
Step 2: Connect your devices to the Gateway, either using an Ethernet cable or via Wi-Fi.
If you do have an NBN box at your premises you will have an NBN Fibre to the Premises (FTTP)
connection. You will need a copy of your order completion email and your Wi-Fi Network Security Card
to get started.
Step 3: Activate your Internet service and voice service using the Setup Wizard.
For more detail on the Setup Wizard screens refer to section 3.1 of this Guide.
2.3. Setting up your Gateway with an NBN box (Fibre to the Premises)
How to: Your Wi-Fi Network Security card contains the Network names and Network Key to connect
your devices to both the 2.4GHz and 5GHz bands.
How to:
The Setup Wizard can be accessed by either Ethernet or Wi-Fi by typing the Telstra default IP
address, 192.168.15.1, into your preferred browser. This will start the wizard and you can follow
the screens and prompts to complete.
Figure 9: Telstra Gateway Pro™ Setup for NBN (FTTP)

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TELSTRA GATEWAY PRO™USER GUIDE
Your Gateway can be set up in 3 easy steps:
Step 1: Connect the cables as per Figure 9.
Step 2: Connect your devices to the Gateway, either using an Ethernet cable or via Wi-Fi.
Step 3: Activate your Internet service and voice service using the Setup Wizard.
How to: Your Wi-Fi Network Security card contains the Network names and Network Key to connect
your devices to both the 2.4GHz and 5GHz bands.
How to:
The Setup Wizard can be accessed by either Ethernet or Wi-Fi by typing the Telstra default IP
address, 192.168.15.1, into your preferred browser. This will start the wizard and you can follow
the screens and prompts to complete.
For more detail on the Setup Wizard screens refer to Section 3.1 of this Guide.
2.4. Telstra Gateway Pro™ Quick Start Guide
The Telstra Gateway Pro™ Quick Start Guide provides a full set of instructions on how to set up your
Gateway. Please refer to the link below to access the Telstra Gateway Pro™ Quick Start Guide:
https://www.telstra.com.au/small-business/bundles/dot
Steps 4 and 5of the Telstra Gateway Pro™ Quick Start Guide provide details about how you can
manage and troubleshoot your Gateway.
Figure 10: Quick Reference Guide

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TELSTRA GATEWAY PRO™USER GUIDE
You may need to setup or recongure your Telstra Gateway Pro™, for example when moving
premises, connecting to a new internet service, or after a factory reset.The Telstra Gateway
Pro™ can be congured in 2 ways:
• Using the Installation Wizard immediately after setup.
• Manually through the Control Panel Graphical User Interface (GUI).
In this section, step by step instructions are provided for both methods of setting up the Telstra
Gateway Pro™. The Telstra Gateway Pro™ Control Panel (GUI) is a site that allows you to manage
and customise Gateway settings and features.
3. INITIAL TELSTRA GATEWAY PRO™
CONFIGURATION
When the Telstra Gateway Pro™ is rst set up, either out of the box or after a factory reset (see
Section 6.4), it will detect which network you are on and present you with an installation wizard
that guides you through your internet setup. If you have previously congured your Gateway you
will be presented with a login in screen to the Gateway control panel.
For either an ADSL or VDSL connection ensure your DSL line is plugged into the grey DSL port on
the back of the Telstra Gateway Pro™ and check for sync, the blue WAN LED on the front of the
Gateway should be lit.
For an NBN connection, ensure you have connected your NBN box to the red WAN port on the
back of the Telstra Gateway Pro™ and check the blue WAN LED on the front of the Gateway is lit.
Figure 11: Telstra Gateway Pro™ Control Panel
Figure 12: Telstra Gateway Pro™ WAN and DSL Ports

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TELSTRA GATEWAY PRO™USER GUIDE
3.1. Initial Setup Using The Installation Wizard
The Installation Wizard can be accessed from any connected device using an internet browser when
visiting any website for the rst time (e.g. www.telstra.com) or by loading the Telstra Gateway Pro™
default IP address http://192.168.15.1.
This will start the auto WAN (internet connection) sensing immediately (Figure 13) on the Gateway and
determine which WAN interface is being used; ADSL, VDSL or Ethernet WAN (NBN FTTP).
Figure 13: Installation Wizard WAN Sensing
Figure 14: Internet Connection Setup Error Screen
• If no Internet Connection is detected the Installation Wizard will show the following screen.
Check that the cabling to the Gateway is correct, and click Retry.
• You will now need to select which options you want to congure (Figure 15).
• When setting up the Gateway for the rst time, click Next.
Important Note: It is not necessary to set up any of these options for a Telstra Business Broadband (T-Biz)
service unless you want to customise the Wi-Fi settings and/or Admin password.

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TELSTRA GATEWAY PRO™USER GUIDE
Figure 15: Installation Wizard Setup Options
Figure 16: Username and Password Fields For ADSL
Figure 17: Successful Connection Page
For further information on these options review Section 4 and 5of this guide before selecting any
additional options you would like to congure and continuing with the installation process.
• For ADSL you now need to enter your ADSL credentials (username & password) which you can nd
in your order completion email from Telstra and click Next.
• For NBN/ VDSL the Gateway will now attempt to establish a connection to the Internet, once successful
it will show you a success page informing you are connected and will then show you an installation
summary page with additional details.

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TELSTRA GATEWAY PRO™USER GUIDE
If you have selected items to congure follow the wizard through to the summary screen.
• You will now see a summary of the setup. Review any changes you have made and click Finish.
The changes will now be made to the Gateway and additional conguration for voice setup
(if applicable) will be downloaded.
Figure 17: Installation Summary Page
Figure 18: Telstra Business Website
• When installation is complete the Telstra Business Website will load. You are now connected to the
Internet.
To congure your Telstra Gateway Pro™ after the initial setup, follow the steps in Section 3.2.

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TELSTRA GATEWAY PRO™USER GUIDE
3.2. Conguring Telstra Gateway Pro™ Using the Control Panel (GUI)
The Gateway Control Panel can be accessed through your internet browser via an Ethernet or Wi-Fi
connection using the Telstra default IP address 192.168.15.1. This will bring up the Login screen (Figure
21) and from here you will be able to congure the Telstra Gateway Pro™ to meet your requirements.
To access the Control Panel you need to login with the following details:
• Username: admin
• Password: telstra
Then click Continue.
Figure 19: Gateway Control Panel Login
Figure 20: Control Panel Basic Menu
The Control Panel has two main menu types, Basic and Advanced.
Control Panel Basic Menu

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TELSTRA GATEWAY PRO™USER GUIDE
Control Panel Advanced Menu
Figure 21: Control Panel Advanced Menu
From each of these menus you will be able to view sub-menus which will provide current details
about the device and also give you the ability to congure changes where appropriate.

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TELSTRA GATEWAY PRO™USER GUIDE
There are a number of conguration items you can change to manager security, connected devices and
update your connection details. This section provides instructions to complete:
• Changing your Gateway login password.
• Customising your Internet (WAN) connection.
• Customising your Wi-Fi settings to connect new or existing devices.
• Setting up voice calling on your Gateway.
• Connecting devices to your Gateway.
• Setting up a mobile broadband back up device.
4.1. Changing your Gateway login Password
As a security measure you may wish to change your Control Panel username and password settings.
This provides an additional layer of security for your Gateway and business network. You can follow the
steps below to complete this process.
There are two ways to change your Gateway login password, via the Installation Wizard, or in the
Control Panel.
4.1.1. Change Gateway Password Using the Installation Wizard
If you have selected change admin password as part of the installation process using the installation
wizard, complete the following steps:
• Enter the old password into the Old Password eld (the default password is telstra).
• Enter your new password into the New Password and Conrm New Password elds.
• Click Next to continue the Installation Wizard process.
4. FURTHER CONFIGURATION
OF GATEWAY SETTINGS
Figure 22: Wizard Password Screen