Mercedes-Benz Sprinter 2012 Instruction Manual

1
Dear Mercedes-Benz Owner:
As an authorized Mercedes-Benz Sprinter Dealer, we are
dedicated to providing you with unparalleled Commitment to
Excellence in Sales and Service.
We will always do everything possible to live up to this com-
mitment.
______________________________________________
Mercedes-Benz Sprinter Dealer’s Signature and Stamp

2
AS A MERCEDES-BENZ OWNER you deserve service
unparalleled in the industry.
To meet your every possible service need, your authorized
Mercedes-Benz Sprinter dealer employs a specially factory
trained staff using the latest diagnostic and service techniques.
Whether it is a small adjustment or major service, your
Mercedes-Benz Sprinter dealer will accommodate you quickly
and efficiently.
Finally, should you ever experience an emergency repair
situation, our 24-Hour Around the Clock Roadside Assistance
Program is only a toll free call away. (1-800-387-0100)

3Contents
To the Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Loss of Warranty Booklet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
New Vehicle Limited Warranty - Basic Coverage . . . . . . . . . . . . . . . . . . . . 6
New Vehicle Limited Warranty - Things You Should Know . . . . . . . . . . . . . . . 10
Powertrain Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Diesel Engine Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Mercedes-Benz Emission Related Components MY 2012 - Diesel -
Heavy Duty Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Corrosion Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Questions, Address Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
To Purchasers of Pre-Owned Mercedes-Benz Vehicles . . . . . . . . . . . . . . . . 23
Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Contents

4Service and Warranty
Vehicle Warranty Information
Model _________________________________________________________________
VIN ___________________________________________________________________
Domestic Delivery o
Delivery/Warranty: Day __________ Month __________ Yr. __________
Selling Dealer Code: ______________________________________________________

5Service and Warranty
To the Owner
General
The subsequent pages of this Service and
Warranty Information booklet describe
some service requirements and the
warranties you receive as a Mercedes-
Benz owner.
Your vehicle is covered under the terms
of these “Warranties” and your Mercedes-
Benz Sprinter dealer will exchange or
repair any defective parts in accordance
with the terms of such warranties within
stated limits.
Please keep this booklet together with the
Operator’s Manual and other documents
concerning your vehicle so that future
owners will have access to this literature if
you should sell the vehicle.
If You Have Lost the Service and
Warranty Information Booklet
Should you lose your Service and
Warranty Information booklet, have your
local Mercedes-Benz Sprinter dealer
arrange for a replacement. It will be
mailed to you.
Replacement Parts for Your Mercedes-
Benz
Genuine Mercedes-Benz parts, exchange
units and factory approved accessories
are the recommended replacement parts
for your Mercedes-Benz vehicle and
are available through your authorized
Mercedes-Benz Sprinter dealer.
These parts meet the same exacting
quality control standards as the original
equipment on your vehicle and comply
with all applicable Federal and Provincial
safety regulations.
Consult your authorized Mercedes-Benz
Sprinter dealer for warranty and other
details. Also ask your dealer about
exchange parts under the Mercedes-Benz
Exchange Program. These parts cost
less than new parts but carry the same
warranty terms.

6Service and Warranty
New Vehicle Limited Warranty - Basic Coverage
Items Which Are Covered:
DEFECTS: Mercedes-Benz Canada Inc.
(MBC) warrants to the original and each
subsequent owner of a new Mercedes-
Benz vehicle that any authorized
Mercedes-Benz Sprinter dealer will make
any repairs or replacements necessary,
to correct defects in material or
workmanship arising during the warranty
period.
ANY MERCEDES-BENZ SPRINTER DEALER:
Any authorized Mercedes-Benz Sprinter
dealer of the owner’s choice will perform
warranty repairs or replacements.
The vehicle should be delivered to the
Mercedes-Benz Sprinter dealer during
normal service hours. A reasonable time
should be allowed after taking the vehicle
to the Mercedes-Benz Sprinter dealer for
performance of the repair.
WARRANTY PERIOD: This warranty is for
the first to occur of 36 months or 60,000
km, whichever comes first, from the
vehicle’s date of delivery or when placed
into service if earlier.
ADJUSTMENT PERIOD: The following
items are exceptions; they are only
covered (if defective) for 1 year or 20,000
kilometres, whichever occurs first:
• light bulbs and fuses
• wiper blades
• clutch discs
• brakes (rotors, pads, linings and drums)
• windshield and rear window
• wheel alignment and wheel balancing
WARRANTY STARTS: The warranty period
starts on the date the vehicle is delivered
to the first retail purchaser or put in
service as a Mercedes-Benz Sprinter
dealer demonstrator or MBC company
vehicle.
NO CHARGE: Warranty repairs and
adjustments will be made at no charge for
parts and labour.

7Service and Warranty
New Vehicle Limited Warranty
WARRANTY AVAILABLE: This warranty
is applicable only in Canada. If you take
your vehicle to the United States or Puerto
Rico temporarily, such as on vacation,
warranty service may be requested from
any authorized Mercedes-Benz Sprinter
dealer.
In all other countries defects in material
and workmanship will be handled in
accordance with the terms and limitations
of the Daimler AG Limited Warranty.
THE BASIC COVERAGE, EMISSION AND
CORROSION WARRANTIES IN THIS
BOOKLET ARE THE ONLY WARRANTIES
GIVEN WITH THE PURCHASE OF A
MERCEDES-BENZ VEHICLE. TO THE
EXTENT PERMITTED BY STATUTORY
LAW, THESE WARRANTIES ARE
SUBJECT TO THE LIMITATIONS
PROVIDED THEREIN AND THERE ARE
NO OTHER REPRESENTATIONS OR
WARRANTIES, EXPRESS OR IMPLIED,
STATUTORY OR OTHER. NEITHER
DAIMLER AG, MERCEDES-BENZ
CANADA INC., NOR THE AUTHORIZED
MERCEDES-BENZ SPRINTER DEALER
ASSUMES OR AUTHORIZES ANY OTHER
PERSON TO ASSUME FOR THEM ANY
OTHER LIABILITY IN CONNECTION
WITH SUCH VEHICLE. NO PAYMENT OR
OTHER COMPENSATION WILL BE MADE
FOR INDIRECT OR CONSEQUENTIAL
DAMAGE SUCH AS, DAMAGE OR
INJURY TO PERSON OR PROPERTY
OR LOSS OF REVENUE WHICH MIGHT
BE PAID, INCURRED OR SUSTAINED
BY REASON OF THE FAILURE OF
ANY PART OR ASSEMBLY WHICH
MAY BE REPAIRED OR REPLACED IN
ACCORDANCE WITH THE TERMS OF
THIS WARRANTY.
Some provinces do not allow the
exclusion or limitation of incidental or
consequential damages or limitation on
how long an implied warranty lasts, so
the above limitations may not apply to
you.

8Service and Warranty
Items Which Are Not Covered By The
Warranties In This Booklet:
TIRE DAMAGE: Tires are warranted by the
tire manufacturer. Damage to the tires
such as punctures, cuts, snags, bruises,
impact damage and breaks resulting from
pothole impact, curb impact or from other
objects, are not covered. Damage from
incorrect inflation, excessive axle load,
high speed spinning (when stuck on ice or
in snow), tire chains, racing or competitive
driving events, incorrect mounting or
demounting, improper puncture repair,
misuse, negligence, alteration and
misapplication, are not covered. Rapid
or irregular tread wear due to lack
of tire rotation according to the tire
manufacturer’s recommendations or
incorrect wheel alignment or tire balance
is not covered. Tread wear out is also not
covered.
WHEEL ALIGNMENT: Adjustments for road
crown issues are not covered.
DAMAGE DUE TO ACCIDENTS, MISUSE
OR NEGLIGENCE: Accidents or damage
from objects striking the vehicle. Misuse
of the vehicle such as driving over curbs,
overloading, improper operation, storage
or transport (Proper use is described in
the Operator’s Manual).
DAMAGE DUE TO LACK OF
MAINTENANCE: Lack of proper
maintenance as described in the Service
Booklet. Use of service parts or fluids,
such as paper oil filters or improper
engine oil, which are non-approved by
MBC, will cause engine damage not
covered by the warranty.
NORMAL MAINTENANCE IS OWNER’S
RESPONSIBILTY: Cleaning and polishing,
lubrication and filters, engine tune-up,
replacing worn wiper blades, wiper rubber
inserts, brake pads and discs, and clutch
discs and pressure plates are some of the
normal maintenance services vehicles
require and are not covered by this
warranty. See Service Booklet for details.
Damage caused by the use of improper
filters (including oil filters), engine oils,
fluids, cleaners, polishes, or waxes is
not covered. Original equipment remote
control key batteries are covered for the
first 90 days from the vehicle warranty
start date.