
18
Warranty provisions
Dear Customer,
METRO THERM produces and delivers thoroughly controlled quality products requiring authorization to install and service. Respon-
sibility for sizing, delivery, setup and commissioning therefore rests with the installer, and we refer to all authorised HVAC and electri-
cal installers in the country regarding installation, use, and potential warranty claim handling.
Should material or manufacturing defects arise, a number of provisions for warranty and repair apply, as indicated below:
The warranty applies under these conditions:
- The product is covered by warranty within 24 months from documented installation or purchase date according to Danish law.
- For tanks: METRO THERM provides an additional 3-year warranty against inside corrosion of the inner tank. In case of inside cor-
rosion, METRO THERM will perform repair of the tank free of charge at its own factory.
- For heat pumps: METRO THERM provides an additional 3-year warranty against internally generated function failures. In such
cases, METRO THERM will perform repairs free of charge.
- The product must be placed so that it can be serviced without obstacles. If the product is positioned such that accessibility is dif-
cult, METRO THERM disavows any obligation in relation to additional costs that may arise. We refer to DS 439 §5.1 and §5.2.
- The product shall be installed in accordance with BR §8.4.2.3 part 1.
- Where the repair is performed on site, the factory will deliver new replacement parts according to an agreed repair.
The above provisions shall apply ONLY if the following conditions are met:
- The installer has contacted METRO THERM before starting repair or replacement, and an agreement has been reached as to the
extent of the repair service.
- The installer has made available the manufacturing serial number by contacting METRO THERM.
- The installer sends a copy of the purchase or installation invoice as well as the defective product part to METRO THERM after
replacement/repair.
The warranty is NOT valid in the following cases:
- For damages for things other than those mentioned above or for personal injury caused by defects in the product.
- If the product has been connected to a temperature, voltage or pressure other than that indicated on the rating plate.
- If damage is due to frost, lightning, or dry excess temperature damage, or damage due to lime deposits or excess pressure.
- If repairs or other interventions have been carried out over and above normal and prescribed installation.
- Lime deposits in heat exchanger and high-wattage tanks, since lime is often caused by incorrect settings or use of the product.
- Damage caused by leaking water and hidden water installations.
- Damage caused during transport. Such damage must be reported to the transport company.
- Increased or additional costs in connection with repair or replacement made during weekends, public holidays or outside of
normal working hours are not covered. Driving expenses are not covered. Using a local installer is therefore recommended.
Applicable warranty provisions are available at www.metrotherm.dk.
Manufacturing serial number:
Setup performed and instruction given by the installer: (Name)
Signature: Date: