Microsoft Surface User manual

User Guide
April 2016

Copyright © 2015
This document is provided “as-is.” Information and views expressed in this document, including URL and other Internet
Web site references, may change without notice.
This document does not provide you with any legal rights to any intellectual property in any Microsoft product. You may
copy and use this document for your internal, reference purposes.
Please refer to Microsoft Trademarks for a list of trademarked products.
All other trademarks are property of their respective owners.

© Microsoft 2015 Page 1
About this guide
Use the Surface Hub User Guide to learn how to use the features of your Surface Hub, whether in an ad-
hoc or scheduled meeting. This guide is provided as a PDF. It is also available online at Surface Hub
Support (http://www.microsoft.com/surface/support/surface-hub) along with other Surface Hub
information.
Please review all icons and safety information.
Replacement PC connections icons
Connector, location
Icon
Description
Switch, bottom I/O
Switches between using internal PC or external PC
DisplayPort, bottom I/O
Provides input for replacement PC (normally covered)
DisplayPort, bottom I/O
Provides second input for replacement PC (normally covered)
USB type B, bottom I/O
Provides USB connection for replacement PC to internal
peripherals (normally covered)
USB type B, bottom I/O
Provides USB connection for integrated hub (normally covered)
Wired Connect connections icons
Connector, location
Icon
Description
DisplayPort, bottom I/O
Provides input for Wired Connect PC
HDMI, bottom I/O
Provides HDMI input for Wired Connect PC
VGA, bottom I/O
Provides VGA input for Wired Connect PC
3.5mm, bottom I/O
Provides analog audio input
USB type B, bottom I/O
Provides USB connection for video ingest touchback

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Additional connections icons
Connector, location
Icon
Description
USB type A, side I/O
None
Provides one USB 3.0 connection for USB devices. Wake-on USB
capable.
USB type A, bottom I/O
with blue insulator
Provides USB 3.0 connection
3.5mm, bottom I/O
Provides analog audio out
DisplayPort, bottom I/O
Provides mirrored video out function to another display
IEC/EN60320-C13
receptacle with hard
switch, bottom I/O
None
Provides AC input and compliance with EU power requirements
RJ45, bottom I/O
Connects to Ethernet
RJ11, bottom I/O
Connects to room control systems
Warning icons
Connector, location
Icon
Description
Attention: Caution
Identifies important safety and health messages
Warning: Hazardous
voltage
Dangerous: Do not touch
Read instructions
Read instruction manual for safety and health information
Do not open
No user-serviceable parts inside

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Contents
About this guide..........................................................................................................1
Replacement PC connections icons..................................................................................... 1
Wired Connect connections icons....................................................................................... 1
Additional connections icons.............................................................................................. 2
Warning icons .................................................................................................................... 2
Meet Surface Hub .......................................................................................................5
Surface Hub features ..................................................................................................6
Wake / sleep ...............................................................................................................7
Interacting with Surface Hub.......................................................................................8
Touchscreen ...................................................................................................................... 8
Keypad .............................................................................................................................. 8
Keypad indicator lights .........................................................................................................................................9
Pen indicator lights ...............................................................................................................................................9
Keyboard ........................................................................................................................... 9
Keys on top row...................................................................................................................................................10
Keys on left side ..................................................................................................................................................10
Keys above touchpad ..........................................................................................................................................10
Cortana............................................................................................................................ 11
Cortana commands for Surface Hub...................................................................................................................11
Welcome screen .......................................................................................................12
Icons you'll see during a meeting...................................................................................... 12
Start screen...............................................................................................................13
Open an app .................................................................................................................... 14
Switch or close apps......................................................................................................... 14
Get Started app.........................................................................................................14
Whiteboard...............................................................................................................15
Whiteboard menu............................................................................................................ 16

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Connect.....................................................................................................................16
Wireless Connect ............................................................................................................. 17
Wired Connect ................................................................................................................. 17
Conduct a meeting....................................................................................................17
Start an ad-hoc meeting .....................................................................................................................................18
Start a scheduled meeting ..................................................................................................................................18
Invite people to your meeting .......................................................................................... 18
Schedule a meeting.............................................................................................................................................18
Add participants during a meeting .....................................................................................................................19
Before the meeting .......................................................................................................... 19
During the meeting .......................................................................................................... 19
Accessing content attached to meeting invite................................................................... 20
Share content with remote participants .............................................................................................................23
Upload content to the meeting space.................................................................................................................23
Adjust cameras, mic, and volume .......................................................................................................................24
Use apps in split-screen mode .......................................................................................... 26
Annotate ......................................................................................................................... 26
Save your data ................................................................................................................. 26
End the meeting............................................................................................................... 27
What if I forget to end my meeting?...................................................................................................................28
Restart a meeting............................................................................................................. 28
Accessibility...............................................................................................................30
Using the magnifier.......................................................................................................... 30
Protect your data ......................................................................................................30
Care and cleaning......................................................................................................31
Keyboard and pen care .................................................................................................... 31
Replacements .................................................................................................................. 31
More information .....................................................................................................31

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Meet Surface Hub
Surface Hub is designed to support meetings, whether participants are around the world or in one room.
Whether you use it for an ad-hoc meeting or one that you schedule through Outlook, you can invite
people to join you during the meeting with Skype for Business.
Before you end your meeting, email all your meeting notes from your Surface Hub to everyone who
needs them. When you end the meeting, your Surface Hub deletes all your meeting notes and files from
its hard drive to protect your privacy.
Surface Hub software features include:
Skype for Business: Include Surface Hub in your Skype for Business meeting request. You can
present the Surface Hub screen to remote participants, who can view it in their own Skype for
Business window. If a remote user has something to present, it appears on the Surface Hub screen.
See Conduct a meeting, below.
OneNote Whiteboard: Draw and write on a whiteboard similar to a OneNote page. Copy text and
drawings from documents or webpages to the whiteboard, then annotate them. When you’re done,
mail the page to yourself and anyone else who needs it. See Whiteboard, below.
Apps: Built-in apps include web versions of Microsoft Edge, Word, Excel, PowerPoint, and OneNote.
See Open an app, below.
Connect: Project audio and video to your Surface Hub from your computer, tablet, or phone using
either cables provided by your Surface Hub administrator or Miracast. See Connect, below.

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Surface Hub features
Surface Hub comes in two sizes: 55” and 84”, with the following features.
Touchscreen (9)
Use the touchscreen to open apps, write or draw on the
whiteboard, join a meeting, invite participants, and more. See
Interacting with Surface Hub, below.
Speakers (6) and microphone
(1)
Stereo speakers and a microphone let you converse naturally with
remote participants. If Cortana is available on your Surface Hub,
you can speak to it and listen to its answers. See Cortana, below.
Cameras (2)
Surface Hub automatically switches between the two cameras so
remote users can see the person speaking.
Motion sensors (3) and light
sensor (4)
When Surface Hub detects that someone has entered the room, it
wakes up and displays the Welcome screen. If it stops detecting
movement, it goes to sleep.
Pen charging docks (5)
The Surface Hub pens click into place on the charging docks.
Remove a pen to open the whiteboard. Put the pen back in the
dock when you're done.
Pens
Use the tip of the pen to write, draw, capture, or select. Use the
flat end as an eraser.
Keyboard
Sit back and use the keyboard to operate your Surface Hub.
Specialized keys give you quick access to Surface Hub features. See
Surface Hub keyboard, below.

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NFC reader
This lets you send files from a near-field communications device,
such as a smartphone, to the Surface Hub screen.
Integrated computer (10)
Surface Hub has an onboard computer that supports Microsoft
Edge and Office 365 apps like Word and PowerPoint.
Keypad (7) and USB 3.0 port (8)
Keypad
The keypad is on the right side of your Surface Hub, above the pen
dock. Use it to set screen brightness (3) and volume (4). See Keypad
under Interacting with Surface Hub, below.
The keypad also has the power button (1) and source selector (2).
USB 3.0 port
Use the USB 3.0 port—(5) on the keypad—to load files onto your
Surface Hub for your meeting.
Wake / sleep
When someone enters the room, Surface Hub wakes up and displays the Welcome screen. When it
stops detecting movement, it goes to sleep.
NOTE If your Surface Hub seems to be asleep when you're in the room or does not respond as
expected, try the following:
On the keypad on the side of your Surface Hub, press the Source button to toggle
through the possible video input sources.
Swipe up from the bottom of the screen. If a menu appears, select Exit Full Screen .
For more info, see Welcome screen, below.

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Interacting with Surface Hub
You can interact with your Surface Hub in several ways:
Touchscreen
Keypad
Keyboard
Cortana
You can use your Surface Hub as a display for your laptop, tablet, or smartphone. See Connect, below.
Touchscreen
Surface Hub is designed for touch. Start a meeting, invite more people to join you, open apps, write on
the whiteboard, send the results of the meeting to yourself and others—you can do it all with touch.
When you need to enter text, a touch keyboard appears.
Several people can use the touchscreen at once.
In pen mode, three pens can write on the whiteboard at once. For more info, see Whiteboard, below.
Touch mode supports up to 100 touch points at once. Use touch to write on the whiteboard and
select items in any app.
To switch between pen and touch mode, select the Touch/Pen toggle at the bottom of the screen.
Keypad
The keypad is on the right side of your Surface Hub. It has these buttons:
Icon
Description
Power: Turns Surface Hub on or off. You'll rarely need to do this. Surface Hub
automatically goes to sleep when it detects no activity in the room and wakes
up when someone enters.
Source selector: Cycles through all video input sources—onboard computer,
DisplayPort, HDMI port, and VGA port
Brightness up: Increases screen brightness
Brightness down: Decreases screen brightness

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Icon
Description
Volume up: Increases volume
Volume down: Decreases volume
Keypad indicator lights
LEDs on the keypad indicate your Surface Hub's power state:
LED
Indicates
Off
No power to your Surface Hub
White
Power is on
Amber
Power is off
Flashing amber
Surface Hub has encountered a problem
Pen indicator lights
LED
Indicates
White
Sleep
Amber
Low battery
Flashing amber
Very low battery
Off
Deep sleep
Keyboard
Surface Hub comes with a wireless keyboard that has a touchpad as well as special keys on the top row,
down the left side, and above the touchpad.

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Keys on top row
Icon
Description
Dial/Hang up: Begin or end a Skype for Business call
People/Add a person: Opens the people pane
Messaging: Opens the messaging sidebar
Content: Opens the content pane
Mute/Unmute mic: Toggles to mute and unmute the microphone
Privacy mode: Toggles to turn the cameras on and off
Swap sidebar: Moves the sidebar to the opposite side of the screen
Room calendar: Toggles the room free/busy calendar
Action center: Opens the action center
Screen sharing: Toggles to present your screen to other participants or stop presenting it
Full screen / exit full screen: Toggles the active app in and out of full-screen mode
Send to whiteboard: Takes a screenshot of the selected app and pastes it to the whiteboard
Keys on left side
Icon
Description
Left click: Like the left-click button on a mouse
Volume up: Increases volume
Volume down: Decreases volume
Mute: Mutes speakers
Keys above touchpad
Icon
Description
Search: Launches Cortana, if available. Otherwise, it launches Search in Microsoft Edge.
Task view: Lets you choose between open apps or close apps
End session: Starts the countdown for ending a session—like tapping I’m done on the
touchscreen

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Cortana
Cortana is a feature of Windows 10. Use it to search for information and issue commands to your
Surface Hub. For more info, see Cortana & search (http://windows.microsoft.com/en-us/windows-
10/cortana-search).
NOTE Cortana is available only in certain regions, and your system admin might not turn it on. If
Cortana isn't available, you can still use Search.
Cortana commands for Surface Hub
Cortana can respond to voice commands to answer questions, search the web, and launch apps. Start
Cortana by doing any of the following:
Speak directly to your Surface Hub. Begin with, “Hey, Cortana.”
Select Cortana from the bottom of the screen.
On the Surface Hub keyboard, press the Search key.
Here are some of the commands you can use:
Say this
To do this
Hey Cortana, start
Start a meeting
Hey Cortana, end
End a meeting
Hey Cortana, what's the next
meeting?
Get info about the next meeting

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Welcome screen
The Welcome screen appears when your Surface Hub wakes up. When you close a session, your Surface
Hub resets itself and the Welcome screen reappears.
If the previous meeting is still active, select Resume to reopen it. You'll need to close the previous
meeting before you can start a new one.
To join a scheduled meeting, select it from the list on this screen.
To start an ad-hoc meeting, select one of these icons:
Icon
Description
Call: Starts a meeting by inviting remote participants to join, using Skype for
Business.
Whiteboard: Launches the Whiteboard app. You can also open the whiteboard by
taking a pen from its dock. See Whiteboard, below.
Connect: Projects your laptop, tablet, or smartphone screen to your Surface Hub.
See Connect, below.
Icons you'll see during a meeting
Icon
Location
Description
or
Bottom
center
Cortana or Search: If Cortana isn't available, this opens Search
in Microsoft Edge.
Bottom
center
Start: Displays the All apps list and frequently used apps like
Word or PowerPoint.
Bottom
center
Task view: Shows all active tasks on Surface Hub and allows you
to switch between them, place two of them side by side, or
close them.
or
Upper right
Full screen: Expands the current window to fill the screen.
Exit Full Screen: Swipe up from the bottom of the screen, then
select this icon.
Upper right
Annotate: Places a screenshot of the current page onto the
whiteboard. You can then mark up the screenshot.
Either side
Call: Adds the first remote participant to an ad-hoc meeting.
During a scheduled meeting, or when a meeting already has
remote participants, you see additional icons. For more info, see
During the meeting, below.

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Icon
Location
Description
Bottom right
I’m done: Ends the session. You’ll be prompted to save files and
session content.
Bottom right
Notifications: Shows notifications that have come in—like the
Action center on your PC running Windows 10—and shows
upcoming meetings.
Bottom right
More: Displays additional icons:
Do not disturb
Volume
Restart
Bottom right
Email: Select at any time during a meeting to send all the
meeting notes to that point to any recipient. See Save your
data, below.
Start screen
At any time, you can go to the Start screen to access the whiteboard, start a call, open apps, and more.
Here's how:

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At the bottom of the screen, select Start .
- or -
Press the Start key on the keyboard.
Open an app
Select a commonly used app like Word or Excel from the tiles on the Welcome screen.
Or, select Start > All apps and select the app you want.
Switch or close apps
Select Task view at the bottom of the screen and select the app you want.
Get Started app
The Get Started app is a great way to get up to speed fast. Consult it any time you need to know how to
perform a task on your Surface Hub.
To open the Get Started app, select Start > Get Started.

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Whiteboard
The Whiteboard app lets people collaborate in a traditional brainstorming session. Remove a pen from
its docking station to open the whiteboard. Or, select Start > Whiteboard.
Use the pen or switch to touch mode and write with your finger. Whiteboard settings such as ink color,
selection tool, and erase apply to everyone working at the whiteboard.

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Whiteboard menu
The menu is at the bottom of the whiteboard screen.
Icons
Description
Color: Select black, red, green, blue, or purple. The color you choose applies to
touch or pen marks from all participants. A solid circle marks the color you're
using.
Erase: Erase using touch or a pen. When Erase is selected, the tip of the pen
works as an eraser. The flat end of the pen always works as an eraser.
Lasso: Circle an area to select all the images within it. Images that are entirely
inside the lassoed area are outlined in gray and defined by a box.
Select and drag any corner of the selected area to resize the image.
Select Move and drag it to relocate the lassoed section.
Press and hold a lassoed section with a pen or finger to cut or copy a lassoed
image or to paste an image from the clipboard.
Touch toggle: Switch between pen and touch.
Undo: Undo the last action.
Trash: Erase everything on the whiteboard.
TIP In many Surface Hub apps, Annotate captures an image of the current page and places it on
the whiteboard, where you can mark it up.
Connect
Use the Connect feature to project the screen and audio from your laptop, tablet, or phone to your
Surface Hub. Connect supports these special features:

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Touchback: Lets you control your connected laptop, tablet, or phone from the Surface Hub
touchscreen.
Inkback: When you project an app that supports inking to Surface Hub, any markups done on the
Surface Hub screen appear in the file on the device you're using to project. For example, if someone
circles a paragraph in a Word doc on the Surface Hub screen, that circle appears in the file on the
tablet you used to project the file. If you save the file on the tablet, you also save the circle around the
paragraph.
Connections can be wireless or wired.
Wireless Connect
If your phone, laptop, or tablet supports Miracast, you can project your screen wirelessly to your Surface
Hub. Here’s how, if you’re using Windows 8 or later:
1. Press the Start key +K or open the Action center and select Connect.
2. Select the name of your Surface Hub from the list that appears.
3. If prompted, enter the PIN that appears on the touchscreen.
For other types of devices, check the manufacturer’s website for instructions.
Wired Connect
If your system admin has set up a wired connection to the Surface Hub, you can connect by plugging a
cable into your laptop or tablet.
Plug in the video cable that works with your device (DisplayPort, HDMI, or VGA).
If you want to use Touchback and Inkback, plug in the USB 2.0 cable.
If you're using a VGA cable and you want to include audio, plug in the 3.5mm audio cable.
Conduct a meeting
All activities and sessions on your Surface Hub are considered meetings, either ad-hoc or scheduled.
Aside from scheduling, there’s no difference between them. All of your Surface Hub’s features and
applications are available in both.
You can use Skype for Business to invite remote participants during any meeting. See Add participants
during a meeting, below.
NOTE To join a meeting with Surface Hub, remote participants may need to download software and
set up an account to use Skype for Business. For details, see Skype Downloads on skype.com.

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Your meeting session stays open until you close it, even if another meeting is scheduled after yours and
you run late. At the end of a meeting, you must close the session. Be sure to email any meeting notes
you want to keep before you close the session. To protect your privacy, Surface Hub deletes all the
notes from your meeting when you close the session.
Start an ad-hoc meeting
You can start an ad-hoc meeting in several ways:
Touch one of the icons on the Welcome screen.
Press the Start key on the Surface Hub keyboard.
Connect your device to the Surface Hub using cables or Miracast.
You can then invite others to join your meeting through Skype for Business.
Start a scheduled meeting
Set up a scheduled Skype meeting in Outlook, with your Surface Hub as a participant. Remote
participants can join the Skype for Business meeting using Skype for Business on another Surface Hub or
their own device. PowerPoint files attached to your Skype for Business meeting request will be available
to your Surface Hub during the meeting. Upcoming scheduled meetings are listed on your Surface Hub
in Notifications and on the Welcome screen. To join a scheduled meeting, select it from the Surface Hub
screen.
Invite people to your meeting
Schedule a meeting
Use Outlook to schedule a Skype for Business meeting that includes your Surface Hub and any remote
Surface Hubs that other participants will be using.