Midco TCA203 User manual
TouchScreen User Guide
Technicolor TCA203 Android
Release 6.3 Maui
11/12/2014
1215
2
©2006,2007,2008,2009,2010,2011,2012,2013,2014 Icontrol Networks, Inc., the Icontrol logo,
uControl, Inc. the uControl logo, OpenHome, and Converge and all other uControl products and
technology names are trademarks or registered trademarks of Icontrol Networks, Inc. All other products
or services menoned herein are trademarks of their respecve companies.
Revision History
Version Updates Date
6.3 Maui Updatd the secon: "Pairing Sensors and Devices" on page 44to change the
icon from Discovered to Discovering.
The funconality to expose a subscriber's home router to the Internet has
been removed. The "Expose Personal Router to Internet" opon in the
Advanced menu of the Sengs app has been removed. Removed secon
"Managing Connecvity between Your Home Devices and the Internet".
11/11/14
6.1 Kodiak Updates were made to the following secons regarding the new moon
capable cameras:
"Managing Cameras" on page 51
"Adding Cameras to the Security System" on page 55
Added a new secon: "Pairing Sensors and Devices" on page 44
6/17/14
TouchScreen User Guide
3
Contents
Welcome to the TouchScreen 5
Understanding Security Network Components 5
Understanding the Security Zone Types 7
Understanding Alarms 8
Subscriber Portal 9
Using the TouchScreen10
Understanding the TouchScreen Controls 10
Understanding the Screen12
Security Status Header 13
System & Zone Trouble Header 14
Content Area 19
Configuring the TouchScreen21
Low Power Mode 22
Show Security Cameras and Live Video 23
Managing Your System Security 25
Understanding Arming Modes 25
Arm Away Mode 26
Arm Stay Mode 26
Arm Night Mode 27
Understanding Your Protecon Against Smash & Grab Aacks 27
Arming and Disarming the System 28
Arming the System from the TouchScreen28
Disarming the System & Understanding What Happens During an Alarm 30
To disarm the system from the TouchScreen: 32
Sending an Emergency Alarm 32
Tesng Your Alarms 33
Managing Connecvity Between the TouchScreen and the Central Monitoring Staons 36
Viewing Signal Strength 37
Tesng Your Connecvity 37
Managing the Passcodes in your Security System 38
Managing your Keypad Codes 38
Managing Your Secret Word 41
View Your Security AccountInformaon 43
Managing Devices 44
Pairing Sensors and Devices 44
Trip to Pair Devices 44
Non-Trip To Pair Devices 45
Unsupported Devices 46
Managing Sensors 47
Disable a Sensor 47
Viewing Your Zone Event History 49
Changing the Order that Security Zones are Listed in the TouchScreen51
Managing Cameras 51
Adding Cameras to the Security System 55
Door Locks 63
Using the Door Lock App 63
4
Managing Door Locks 63
Adding Key Fobs to the Security System 67
Eding Key Fobs 70
Managing Environmental Devices 71
Using the Lights App 71
Managing Lights 72
Using the Thermostats App 76
Managing Thermostats 78
Managing Wi-Fi Repeaters 82
Maintaining & Configuring the TouchScreen Device 85
Reboot the TouchScreen85
Understanding and Configuring Screen Brightness & Screen Dimming 85
Configuring the Screensaver 87
Configuring the Tones and Volume Levels 88
Cleaning the TouchScreen Screen90
Viewing Technical Specificaons of Your TouchScreen90
Appendix A: TouchScreen Installaon and Maintenance 96
Installing the Technicolor TouchScreen96
Baery Requirements 100
Replacing the Baery 101
Recommendaons for Sensor Installaon and Placement 102
System Limitaons 104
Evacuaon Plan 105
Addional Emergency Preparaons 105
Appendix B: Wi-Fi Repeater Placement 107
Appendix C: Quick Reference Tables 108
TouchScreen User Guide
Welcome to the TouchScreen
5
Welcome to the TouchScreen
The purpose of this document is to explain how to do the following in the OpenHome Converge system:
Understand and operate the TouchScreen device
Arm and disarm your security system
Send a panic alarm
View system status and arm/disarm the system
Manage connecvity between the TouchScreen and the Central Monitoring Staons
Manage pass codes
Manage security zones
Manage emergency dispatch contact informaon
View history logs
View account informaon
Understanding Security Network Components
Your security network is made up of devices that consist of anything that communicates with the
TouchScreen, such as Door/Window sensors, lighng devices, thermostats, Panel Interface devices, key
pads, and key fobs. The TouchScreen communicates with sensors by radio frequency. Oponal cameras
communicate with the security network router wirelessly. The TouchScreen maintains communicaon
with the system servers through the Internet and by cellular.
The following graphic shows how the network is set up.
Figure 1: Security Network
6
The following table describes the equipment that may be included with your security system.
Table 1: Security Network Components
Descripon
Security
Network Router
This is the hub of your security network. This device is installed
between your broadband modem and your home network
router.
TouchScreen The device used to interface with your security system.
Sensors Mulple types of sensors are available:
Doorway/window sensors monitor the opening and clos-
ing of potenal entry and exit points.
Moon detectors monitor movement within the
premises.
Carbon monoxide sensors trigger if carbon monoxide is
detected.
Flood sensors trigger if water comes in contact with the
sensor.
Glassbreak sensors trigger if a window is broken.
Smoke detectors trigger when smoke is detected.
Cameras Up to six cameras can be installed in your security system.
Cameras can be configured to take a series of pictures if a
parcular sensor is faulted.
Panel interface This device connects to a tradional home security system and
allows you to control its components from the TouchScreen.
Thermostats This device is used to remotely control the indoor temperature of
the premises.
Lights Light and appliance modules can be turned on and offfrom the
TouchScreen, the Subscriber Portal, or the mobile app.
Door Locks Electronic door locks can be locked and unlocked from the
TouchScreen, the Subscriber Portal, or the mobile app..
Wi-Fi Repeater This device extends the range of the security network router to
connect to devices that require Wi-Fi connecvity.
Siren Repeater This device is used to connect to sensors and devices that require
RF connecvity. It also funcons as a siren.
TouchScreen User Guide
Welcome to the TouchScreen
7
Understanding the Security Zone Types
Security zones are the sensors that detect movement and the opening and closing of doors and
windows. The sensors communicate wirelessly with your TouchScreen. Security zones are added to the
system and configured by your installer. You can enable and disable each security zone using the
Security app.
The following table describes the security zone types available.
Table 2: Security Zones
Security Zone Funcon Descripon Sensor Types
Entry/exit For doorways that are used to enter and exit the premises
and windows.
When the system is armed, faulng this type of sensor
starts an Entry Delay countdown rather than sending an
immediate alarm.
During Exit Delay, this zone can be repeatedly faulted.
Doorways can be configured to be entry/exit or non-
entry/exit.
Note: For more informaon on Entry/Exit delays, see
" Managing Your System Security" on page 25
Door/Window
Perimeter If faulted when the system is armed orduring an Entry/Exit
delay, an alarm is tripped.
Door/Window
sensor
Moon
detector
Glass break
detector
Interior Follower Monitors the internal living spaces of the premises and
triggers an immediate alarm if the system is armed in Away
mode.
Not armed when the system is in Armed Stay mode.
Moon
detector
Interior with Delay Provides an entry delay if the moon sensor is tripped
when the TouchScreen is armed. Entry Delay begins
whenever the moon sensor detects moon, regardless of
whether an entry/exit delay zone was tripped first.
Moon
detector
Interior Follower Arm
Night
Allows the use of a moon detector in Arm Night mode.
The alarm trips immediately if moon is detected. This
zone should be assigned to moon detectors that are
placed in areas of low traffic, such as acs, basements, and
garages.
Moon
Detector
8
Security Zone Funcon Descripon Sensor Types
Interior Delay Arm Night Provides a delay equal to the entry delay when the
detector is tripped. This zone can be used in a high-traffic
area.
Moon
Detector
24-Hour Inform When this security zone is tripped, there is never an alarm.
However, an event is recorded in the history, and the
TouchScreen emits a configured sound.
Door/Window
sensor
Moon
detector
Glass break
detector
24-Hour Fire Generates an immediate fire alarm if triggered. Smoke alarm
Silent 24-Hour Usually assigned to a zone containing an emergency
buon. Sends a report to the central staon, but provides
no keypad display or sound.
Door/window
sensor
Audible 24-Hour Usually assigned to a zone containing an emergency
buon. Sends a report to the central staon and provides
an alarm sound at the keypad as well as an audible external
alarm.
Door/window
sensor
Trouble Day/Alarm Night Provides an instant alarm if faulted when armed in Alarm
Away mode.
Door/window
sensor
Understanding Alarms
When an alarm is tripped an audible alert is sounded. From that point, you have a specific amount of
me (default: 30 seconds) to enter your keypad code or an alarm will sound. If a valid keypad code is not
entered within a specificme of the audible alarm sounding, a message is sent to a central monitoring
staon. See "Disarming the System & Understanding What Happens During an Alarm" on page 30 for
more informaon.
The central monitoring staon will aempt to contact the persons listed on the account. When they
reach a person listed on the account, they will ask for the Secret Word to affirm whether a genuine
emergency is occurring. If no one on the list can be contacted, or if the person contacted gives the wrong
Secret Word, the central monitoring staon immediately dispatches police or other appropriate
emergency personnel.
If the alarm is not cleared within 4 minutes, the system resets so it can monitor addional alarm events.
If a sensor is faulted too many mes resulng in alarms, no more alarms will be sent to central
monitoring for 48 hours or unl the security system is disarmed.
TouchScreen User Guide
Welcome to the TouchScreen
9
Subscriber Portal
The Subscriber Portal is a web-based tool that allows you to remotely connect to your security system.
You can access the Subscriber Portal from a PC or mobileInternet device. Many operaons that can be
done from the TouchScreen can also be performed from the Subscriber Portal. Some operaons such as
managing which apps are accessible from your TouchScreen can only be performed from the Subscriber
Portal.
Your installer has provided you with the URL address of the Subscriber Portal as well as a username and
password to access it.
See the Subscriber Portal User Guide for more informaon.
10
Using the TouchScreen
The Technicolor TCA203 TouchScreen is the center of your home security system. This Android-powered
device allows you to perform acons such as arming and disarming your security system, monitoring the
status of your security sensors, and sending emergency alarms.
For detailed informaon about operang an Android device, refer to the Android documentaon
provided by Google.
Warning: The rechargeable baery that came with your TouchScreen is only available through your
service operator. If your baery needs to be replaced, contact your service operator to arrange for
replacement.
Understanding the TouchScreen Controls
The following diagrams shows the major components of the TouchScreen:
TouchScreen User Guide
Using the TouchScreen
11
Each buon is described in the following table:
Figure 2: TouchScreen Device & Home Screen
Buon Descripon
Home buon. Press this buon to go to the Home (main) screen in
the TouchScreen screen.
LED Light Located at the lower leside of the device. The LED changes color
based on the system status:
GreenSystem disarmed
Red System armed
Amber Sensor faulted
Android menu buon. Press this buon to display the Android
configuraon menu.
Back buon. Press this buon to return to the previous screen.
Emergency Alarm buon. Press this buon to icons for fire, medical,
or police service. Tap one of these icons to immediately send an
alarm to the appropriate call center. The buon is located at the
boom right in front of the device. See page 32 for more
informaon.
Sleep mode buon. Press this buon, which is located on the right
side, to darken the TouchScreen. Tap the TouchScreen to return to
the normal state.
Volume switch. Press this buon to adjust the volume of the
TouchScreen.
12
Understanding the Screen
The TouchScreen communicates with your security system. It combines security and home controls on a
graphical interface, providing:
A real-me view of the system statuses
Tools to manage your security system
Addional oponal applicaons such as news and weather
The first screen displayed is the Home screen. It is from this screen that you navigate through menus by
tapping buons to access the funcon you desire. If the screen is black (showing nothing) this is because
the system is not receiving A/C power or the display is powered offto conserve baery life.
The screen is divided into the following operaonal secons:
Security Status Header (see page 13)
System & Zone Trouble Header (see page 14)
Content Area (see page 19)
TouchScreen User Guide
Using the TouchScreen
13
Security Status Header
The Security Status header displays in the upper lehand of the TouchScreen. It tells you whether the
system is armed or disarmed and other informaon. Tap this header to arm or disarm the system.
Also, during troubles that would prevent arming (such as a monitored door or window being opened) an
announcement replaces the Arm/Disarm status. The LED turns amber when a sensor is faulted.
If you tap this header at that me, the TouchScreen presents the Arm System tab of the Security app.
During the Exit Delay, the header changes to announce the number of secondsunl the system is armed.
During the Entry Delay, the header changes to announce the number of seconds before the alarm
sounds.
14
System & Zone Trouble Header
The System & Zone Trouble header displays in the upper right hand of the TouchScreen. It only displays
when there is a connecvity (cellular, broadband, etc.) or power problem with the TouchScreen, when a
sensor or device goes down (such as due to a baery failure), or a sensor is being tampered with (such as
the cover being opened).
When the system reports a trouble, it sounds an audible alert regularly to ensure that you are aware of
the problem.
When a System & Zone header is displayed, tap it to show the Troubles list which displays all the current
troubles with the TouchScreen and sensors.
TouchScreen User Guide
Using the TouchScreen
15
Tap the text next to the to view help on resolving that trouble (resoluon informaon). Not all
troubles have addional resoluon informaon.
Tap to mark the trouble as acknowledged . An acknowledged trouble mutes the audible alerts
for twelve hours. Aer that me, the trouble begins the alert again. You must acknowledge it by tapping
the OK buon again to silence the alerts.
From the resoluon informaon, you can:
Tap Return to view the Troubles list again where you can choose to acknowledge the current
trouble or view the resoluon informaon for other troubles.
Tap Acknowledge Problem to acknowledge the current trouble immediately and return to the
Troubles list.
The following table lists some of the messages that can be displayed in the trouble header .
Table 3: System & Zone Trouble Header Messages
Message Cause Resoluon
AC Power
Disconnected
TouchScreen is not receiving A/C
power.
The system is in Low Power Mode (see
page 22).
Confirm that the power adapter is plugged
into the TouchScreen.
Confirm that the power adapter is plugged
into an un-switched outlet.
Confirm that the un-switched outlet has
power.
Plug the power adapter into another outlet.
Alarm
communicaon
failed
TouchScreen is not accessing the
Internet through the local network,
nor does it have cellular connecvity.
Restore Internet connecvity as soon as
possible.
If the lack of cellular connecvity persists,
contact Customer Care.
Baery failure Backup baery for the TouchScreen is
dead, and there is a loss of external
power.
Aer external power is restored, it
takes approximately 21 hours for the
baery to be fully charged.
When AC Power is restored the baery will
recharge. If not, have the baery
connecon checked.
Baery Low See Sensor Baery Low. Confirm that the power adapter is plugged
into an un-switched outlet.
If A/C power is connected but the
TouchScreen has been offfor an extended
period, the baery could sll be charging.
16
Message Cause Resoluon
Baery
Removed
Baery for the TouchScreen has
become detached.
Open the baery cover and check the
baery connecon.
Broadband
Connecon
Lost
TouchScreen is not accessing the
Internet through the local network,
but the device sll has cellular
connecvity.
Restore Internet connecvity as soon as
possible.
Cellular connecvity allows only enough
communicaon with central monitoring to
communicate major events such as alarms.
Camera
Connecon
Failed
TouchScreen cannot communicate
with one of your IP cameras.
Ensure that the camera is powered on, and
that it is in range of the Wi-Fi router. The
power indicator light on the camera should
be on solid.
Cellular
Communicaon
Lost
TouchScreen cannot communicate
over the cellular network.
If this problem persists, contact Customer
Care.
Communicaon
Jammed
TouchScreen has detected an aempt
to jam its communicaon with the
sensors.
Most likely, someone is using a device
designed to scramble the radio
frequency (RF) signal of the sensors.
This could be a burglary in progress.
Lost Power External power for the sensor or device
named in this alert is not connected.
Only applicable to devices that require
external power.
Restore power to the sensor or device as
soon as possible to avoid draining the
baery.
Low Baery
Detected
Baery for the idenfied sensor is low. Replace the baery as soon as possible.
Needs Cleaning Sensor named in this alert is dirty or
dusty.
Clean the idenfied sensor.
Network
Connecon
Lost
No broadband or cellular connecvity
to the TouchScreen.
Restore Internet connecvity as soon as
possible.
Contact Customer Care to report the loss of
cellular connecvity.
TouchScreen User Guide
Using the TouchScreen
17
Message Cause Resoluon
Sensor Baery
Low
The baery in the sensor is geng low. Replace with a baery of the same size and
capacity as soon as possible.
If you cannot replace the baery
immediately, you can choose to
acknowledge the problem (tap OK in the
Troubles list) for now so you can arm your
system.
If aer replacing the baery the problem
persists, contact Customer Care.
Sensor
Communicaon
Failure
TouchScreen cannot communicate
with the idenfied sensor.
The most common cause for a sensor
communicaon failure is a low baery.
The TouchScreen checks its
communicaon integrity with the
sensors every 27 minutes. This
message is posted when the sensor
does not respond within 6 hours.
Replace the sensor.
OR
Replace the baery immediately with a
baery of the same size and capacity.
If you cannot replace the baery at this
me, you may choose to acknowledge the
problem for now so that you can arm your
system. If aer replacing the baery the
problem persists, contact Customer Care.
Sensor
Communicaon
Jammed
TouchScreen’s communicaon with
the idenfied sensor is being jammed.
Most likely, someone is using a device
designed to scramble the radio
frequency (RF) signal of the sensors.
This could be a burglary in progress.
Sensor Lost
Power
External power for the idenfied sensor
or device is not connected.
Restore power to the sensor or device as
soon as possible to avoid draining the
baery.
Sensor Needs
Cleaning
Idenfied smoke detector is dirty or
dusty.
Clean the idenfied smoke detector.
18
Message Cause Resoluon
Sensor Tamper
Detected
Cover of the idenfied sensor has been
removed.
Make sure that the sensor cover on the
sensor is securely aached to the sensor
base.
For smoke detectors, ensure the cover is
securely in the twist-lock posion on the
base.
If the problem persists, you can choose to
acknowledge the problem (tap
Acknowledge Problem) to be able to arm
your system unl Customer Care can
provide a permanent soluon.
Sensor Test
Buon Pressed
Test buon for the idenfied sensor
was pressed.
If a sensor test is not in progress, check the
idenfied sensor.
System Baery
Low
TouchScreen has lost A/C power and is
on baery backup. The baery voltage
is 3.7 volt with about 5% remaining
power. Complete loss of power to the
TouchScreen is imminent.
Check the A/C adapter.
Restore A/C power to the TouchScreen as
soon as possible.
System not
ready to Arm
Door or window is open. Open the Security app and check the
security zones, door or window might be
open.
System Power
Lost
TouchScreen has lost A/C power and is
on baery backup.
Check the A/C adapter.
Restore A/C power to the TouchScreen as
soon as possible.
System
Upgrade in
Progress
Message
Firmware update currently in progress. No acon required.
Message will go away when the update is
completed.
System will not
Arm
User entered an invalid keypad code
when aempng to arm the system.
Reaempt to enter the security code.
Use the Sengs app to add, edit, and
delete keypad codes.
If the problem persists, you can choose to
acknowledge the problem (tap
Acknowledge Problem) to be able to arm
your system unl Customer Care can
provide a permanent soluon.
TouchScreen User Guide
Using the TouchScreen
19
Message Cause Resoluon
Tamper
Detected
Cover of the idenfied sensor or device
has been removed.
Make sure that the sensor cover on the
sensor is securely aached to the sensor
base.
For smoke detectors, ensure the cover is
securely in the twist-lock posion on the
base.
If the problem persists, you can choose to
acknowledge the problem (tap
Acknowledge Problem) to be able to arm
your system unl Customer Care can
provide a permanent soluon.
Unknown
Trouble
An unknown condion occurred. Contact Customer Care.
Zone Swinger
Shutdown
A sensor has been triggered too many
mes resulng in alarms (default is one
me). No more alarms will be sent to
central monitoring for 48 hours or unl
the security system is disarmed.
The Swinger Shutdown feature helps
prevent a runaway TouchScreen from
tying up the central staon.
Disarm the system to stop the swinger
shutdown.
Contact Customer Care to find out the
maximum number of alarms sent to central
monitoring before Swinger Shutdown for
your system.
Content Area
The Content area contains the interacve funconality of your TouchScreen. The TouchScreen apps are
displayed here. When you use or modify an app, this is where the menus and tools are displayed.
Home Screen
The Home screen is the default interface when you access the TouchScreen. Return to this screen at any
me by pressing the Home buon.
20
The TouchScreen provides addional apps when cameras, lighng devices, and thermostats are added
to the system.
The Home screen displays a maximum of 10 TouchScreen apps at a me. They are like the apps installed
on a smart phone. If you have more than 10 apps installed on the TouchScreen, the addional apps are
displayed on addional screens.
The screenbuons under the apps denotes the number of screens the TouchScreen is currently
employing to accommodate all the installed apps. In Available App Screens, the presence of the two
indicators mean the TouchScreen has two screens to accommodate its installed apps.
Figure 3: Available App Screens
You should think of the mulple screens as residing next to each other in a line. The indicator represents
the screen currently displayed.
To access another screen of TouchScreen apps:
1. Swipe your finger across the TouchScreen from right to le. The screen is dragged over to reveal
the next screen to the right.
2. To return to a previously viewed screen, sweep your finger over the screen from leto right.
TouchScreen User Guide
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