
32
Service and Maintenance
7
Fault symptom Possible cause Solution
Cold water at taps
DHW is scheduled "OFF" Check schedule settings and change if necessary.
Ensure DHW mode is operating and wait for thermal store tank to re-heat.
Heat pump or booster heater not working Contact installer.
Supply flow rate is low Increase the delivery amount. (open tap further.)
Flow sensor jam / defect Contact installer.
Heating system does not get up
to set temperature.
Prohibit, schedule or holiday mode selected Check settings and change as appropriate.
Incorrectly sized radiatorsor low flow rate setting Contact installer.
The room in which the temperature sensor is located is at
a different temperature to the rest of the house.
Reposition the temperature sensor to a more suitable room.
Check the battery power and replace if flat.Battery problem *wireless control only
Heat emitter is hot in the DHW
mode. (The room temperature
rises.)
Contact installer.
Schedule function inhibits the
system from operating but the
outdoor unit is operational.
Freeze stat function may be active, to prevent freezing. Normal operation no action necessary.
Pump runs without reason for
short time.
Pump jam prevention control routine to inhibit the build up
of scale.
Normal operation no action necessary.
Mechanical noise (minor) heard
coming from cylinder unit
Booster heater switching on/off Normal operation no action required.
3-way valve changing position between DHW and heating
mode.
Normal operation no action necessary.
Noisy pipework Air trapped in the system
Try bleeding radiators (if present) If the symptoms persist contact installer.
Abnormal cylinder noise during
delivery of domestic hot water
supply
Open the air vent above pump A (refer to page 12). If the symptoms
persist contact installer.
Loosely supported pipe work. Contact installer.
Water discharges from one of the
pressure relief valves
The system has overheated or overpressurised
Switch off power to the cylinder unit and the booster heater then contact
installer.
Small amounts of water drip from
one of the pressure relief valves.
Dirt may be preventing proper tight seal in the valve
An error code appears in the
main controller display.
<Power failure>
All setting will be saved for 1 week with no power, after 1 week Date/Time ONLY will be saved.
For more details, refer to the service manual.
The indoor cylinder unit is UNVENTED. Under UK law* the system MUST be
serviced once a year by a qualified individual. Servicing and maintenance of the
outdoor unit should only be done by a Mitsubishi Electric trained technician with
relevant qualifications and experience. Any electrical work should be done by a
tradesperson with the appropriate electrical qualifications. Any maintenance or
‘DIY’ fixes done by a non-accredited person could invalidate the Warranty
and/or result in damage to the cylinder unit and injury to the person.
* Building regulations – England & Wales Part G3, Scotland P3, Northern
Ireland P5.
System or power input is OFF. Turn on the power/system.
Air exists within pump A Open the air vent above pump A (refer to page 12).
Pump operates during hot water supply Normal operation no action necessary.
Twist the valve cap in the direction indicted until a click is heard. This will
release a small amount of water flushing dirt from the valve. Be very careful
the water released will be hot. Should the valve continue to drip contact
installer as the rubber seal may be damaged and need replacing.
Make a note of the error code number plus any other observation(s) and
contact installer.
<Draining the cylinder unit and its primary heating circuit (local)>
WARNING:DRAINED WATER MAY BE VERY HOT
1.Before attempting to drain the cylinder unit isolate from the electrical supply to prevent the booster heaters burning out.
When the ECB is turned off, push down the power lever without pressing the test button.
2.Isolate cold water feed to secondary (potable) circuit.
3.Attach a hose to the drain cock (No.4 on the front side of heat exchanger shown in Figure 3. 2).*1
Open a hot water tap to start draining without a vacuum.
Open the drain cock of the heat exchanger .
4.When the secondary (potable) circuit is drained close drain cock and hot tap.
5.Draining procedure of the thermal store tank (primary circuit) is as follows.
(1) Open the cap of the pressure relief valve to reduce the pressure of the thermal store tank to 0 bar.
(2) Attach a hose to the manual air vent (No. 12 above the thermal store tank shown in Figure 3.2).*1
Open the manual air vent.
(3) Check that the pump valves and the strainer valve are opened.
Open the drain valve (No.13 shown in Figure 3. 2) to drain the water in the thermal store tank.
(4) Open all other drain cocks. (No.3 shown in Figure 3.2 and drain cocks of outdoor unit)
(5) Water remains in the strainer still after the cylinder unit was drained. Drain the strainer by removing the strainer cover.
*1. The hose should be able to withstand heat as the draining water could be very hot.
ŰBasic Troubleshooting for Cylinder Unit
The following table is to be used as a guide to possible problems. It is not exhaustive and all problems should be investigated by the installer or another competent
person. Users should not attempt to repair the system themselves.
At no time should the system be operating with the safety devices by-passed or plugged.
Air present in pump A
The indoor or outdoor unit is reporting an abnormal
condition
The 3-way valve may have foreign objects in it, or hot
water may flow to the heating side due to abnormal
malfunctions.
All reserves of hot water from thermal store tank have been
used.
33
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&RGHError $FWLRQL3 Circulation water temperature overheat protection
L4 Thermal store tank water temperature overheat protection
L5 Indoor unit temperature thermistor (THW1, THW2, THW3, THW4, THW5A,
THW5B) failure
L6 Circulation water freeze protection
L8 Heating operation error
LP DHW supply temperature overheat protection
LU Water ciculation pump failure
L9
LF
J0 Communication failure between FTC and wireless receiver
P1 Thermistor (Room temp.) (TH1) failure
J1 - J8 Communication failure between wireless receiver and wireless remote controller
E0 - E5 Communication failure between main controller and FTC
E6 - EF Communication failure between FTC and outdoor unit
U*, F* Outdoor unit failure Refer to outdoor unit service manual.
1RWH7RFDQFHOHUURUFRGHVSOHDVHSUHVV)EXWWRQRUVZLWFKV\VWHP2))3UHVVEXWWRQ(RQ0DLQ&RQWUROOHrIRUVHFVFlow sensor failure (flow sensors1,A,B)
Low primary circuit flow rate detected by flow sensor (flow sensors1,B)
Check resistance across the thermistor (THW1,THW3, THW5A).
Check resistance across the thermistor.
See Action for L3.
Re-attach any thermistors that have become dislodged.
See Action for L3.
Check detection value of thermistor is the same as the actual temperature
Check resistance across the thermistor (Cylinder unit and outdoor unit)
Check cloggings of the pump with foreign materials
Check water circulation pump cable for damage or loose connections.
&DXWLRQ7KHSXPSYDOYHVPD\EHKRWSOHDVHWDNHFDUH&DXWLRQ7KHSXPSYDOYHVPD\EHKRWSOHDVHWDNHFDUHCheck connection cable for damage or loose connections.
Check resistance across the thermistor.
Check the room sensor settings.(page 26)
Check connection cable for damage or loose connections.
Flow rate may be reduced check for;
:DWHUOHDNDJH6WUDLQHUEORFNDJH&ORJJLQJRISLSLQJ:DWHUFLUFXODWLRQSXPSIXQFWLRQ(UURUFRGHPD\GLVSOD\GXULQJILOOLQJRIprimary circuit, complete filling and reset error code.)
Check wireless remote controller’s battery is not flat.
Check the pairing between wireless receiver to wireless remote controller.
Test the wireless communication. (See the manual of wireless system)
Check flow sensor cable for damage or loose connections.
See Action for L3. If the flow sensor itself does not work,replace it.
Discharge the air for primary circuit.
Turn on the pump A and pump 1 using Manual operation to flush debris
on the flow sensor.
Check that the outdoor unit has not been turned off.
Check connection cables for damage and miswiring or loose connections.
Press the reset button and recover the system after lowering thetempera-
ture if the thermostat of outdoor unit operates.
Refer to outdoor unit service manual.
It is essential that the cylinder unit is serviced at least once a year by a qualified individual. Any spare parts required should be purchased from Mitsubishi Electric.
Never bypass safety devices or operate the unit without them being fully operational. For more details, refer to service handbook.
In addition to annual servicing it is necessary to replace or inspect some parts after a certain period of system operation. Please see tables below for detailed instructions.
Replacement and inspection of parts should always be done by a competent person with relevant training and qualifications.
3DUWVZKLFKUHTXLUHUHJXODUUHSODFHPHQW3DUWVZKLFKUHTXLUHUHJXODULQVSHFWLRQ3DUWV5HSODFHHYHU\3RVVLEOHIDLOXUHVPressure relief valve (PRV)
Air vent (Auto)
Manometer
6 years Water leakage 3DUWV&KHFNHYHU\3RVVLEOHIDLOXUHVWater circulation pump1 50,000 hrs (7 years) Water circulation pump
failure
3DUWVZKLFKPXVW127EHUHXVHGZKHQVHUYLFLQJ* O-ring
* Gasket
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