Motorola solutions Avigilon HD Video Appliance 2 Series User manual

User Guide
Avigilon HD Video Appliance Series 2 Models:
VMA-AS2-8P, VMA-AS2-16P and VMA-AS2-24P

Important Safety Information
This manual provides installation and operation information and precautions for the use of this device.
Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual
carefully. Please provide this manual to the owner of the equipment for future use.
The Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may constitute a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
The Caution symbol alerts the user to the presence of hazards that may cause minor or moderate
injury to persons, damage to property or damage to the product itself if proper precautions are not
followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lInstallation must be performed by qualified personnel only and must conform to all local codes.
lDo not open or disassemble the device. There are no user serviceable parts.
lThe coin cell battery is not replaceable.
lRefer all servicing to qualified personnel. Servicing may be required when the device has been
damaged, dropped, exposed to moisture, or does not operate normally.
CAUTION — Failure to observe the following instructions may result in injury or damage to the
appliance.
lDo not subject cables to excessive stress, heavy loads or pinching.
lDo not operate in dusty areas.
lThis device is for indoor use only.
lDo not expose this product to rain or use near water. If this product accidentally gets wet, unplug it
immediately.
lKeep product surfaces clean and dry. To clean the outside case of the device, gently wipe using a
lightly dampened cloth (only use water, do not use solvents).
lDo not install near any sources of vibration, such as motors.
lDo not install near any heat sources such as radiators or other sources of heat.
lDo not block ventilation openings located on the device enclosure as they are designed to keep the
system cool while running. Install or place this product in an area where there is ample air circulation.
lDo not insert anything into the device ventilation openings.
lUse only accessories recommended by Avigilon.
lKeep these safety instructions.
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Regulatory Notices
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
This Class A digital apparatus complies with Canadian ICES-003 (A)/NMB-3(A).
WARNING — This is a class A product. In a domestic environment this product may cause radio interference
in which case the user may be required to take adequate measures.
CAUTION — Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries
according to the instructions.
This equipment is not suitable for use in locations where children are likely to be present.
For model VMA-AS2-8P: The unit and all interconnected equipment must be installed indoors within the
same building, including all POE-powered network connections as described by Environment A of the IEEE
802.3af standard.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or
parties authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. When this product reaches its end of life, take it to a collection point
designated by local authorities. Some collection points accept products for free. The separate collection
and recycling of your product at the time of disposal will help conserve natural resources and ensure that it
is recycled in a manner that protects human health and the environment.
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©2020,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER, ACC and TRUSTEDSECURITYSOLUTIONSare trademarks of Avigilon Corporation. Other names
or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™
and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related
trademark. Avigilon Corporation protects its innovations with patents issued in the United States of America
and other jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no
license is granted with respect to any copyright, industrial design, trademark, patent or other intellectual
property rights of Avigilon Corporation or its licensors.
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-VMA-AS2-B
Revision: 1 - EN
20200406
iv

Table of Contents
Introduction 1
Before YouStart 2
Configuring Windows 10 3
HD Video Appliance Networking 4
Connecting Devices to the HD Video Appliance 6
Configuring a ZeroConf Device Network 6
Configuring a Network with an External DHCP Server 7
Connecting to Cameras with Static IP Addresses 8
Configuring the Internal DHCP Server 10
LED Indicators 16
Front Panel LEDs 16
Back Panel LEDs 16
Connecting to External Devices 17
Restarting the Operating System 18
v

Introduction
The AvigilonHD Video Appliance is the all-in-one solution for network video recording. The video appliance
includes:
lA network switch to connect and power PoE IP cameras.
lBuilt-in server and storage to run the Avigilon Control Center Server and retain recorded video
content.
lVideo ports to display live video and allow users to operate the Avigilon Control Center Client
software directly from the appliance.
This guide describes how to configure the system after the appliance has been powered and is connected
to a keyboard, mouse and monitor.
Introduction 1

Before YouStart
Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical equipment from mains supply
problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated
battery. It can also be used to power equipment during the time it takes for a standby generator to be
started and synchronized.
Any UPS connection must include configuration to shut down the operating system on the appliance when
battery power is low or there is 15 minutes of power remaining.
It is recommended that cameras not be connected to the appliance until after the appropriate network
configuration has been set up.
Before YouStart 2

Configuring Windows 10
When you start the HD Video Appliance for the first time, you will need to configure the Windows operating
system that is installed on the appliance.
1. On the first screen, the MICROSOFT SOFTWARE LICENSE TERMS and AVIGILON CONTROL
CENTER™ SOFTWARE END USER LICENSE AGREEMENT are displayed. Review the terms and click
Accept.
2. Select Join a local Active Directory domain.
Note: This prompt appears only if an Active Directory is present on the network. See the
Windows Help and Support files for more information.
3. Enter a user name for accessing the Windows software.
4. Enter a password and password hint for the user name and click Next.
Proceed to activate the license for the Avigilon Control Center software on your HD Video Appliance.
Proceed to activate the license for the Avigilon Control Center software on your Video Appliance.
Proceed to activate the license for the AvigilonControl Center software on your Network Video Recorder.
Configuring Windows 10 3

HD Video Appliance Networking
The HD Video Appliance is a combination of a built-in computer with storage for recorded video content
and a network switch that supports IPcamera connections.
The HD Video Appliance supports five network interface connections (NICs), which appear in the Network
Connections window of the operating system, shown in the figure below. These consist of:
lTwo NICs for the external corporate LAN ports (see connections labeled "Ethernet" and "Ethernet 3"
in Figure 1 below).
lTwo internal NICs that connect the built-in computer to the internal switch (see connections labeled
"Ethernet 2" and "Ethernet 4" in Figure 1 below).
CAUTION — DONOT make any changes to the two internal NICs( labeled "TEAM:Internal Bridge-
Intel(R)1211 Gigabit Network Connection"). Never remove teamed NIC from the Network Connections
panel in Windows. If the teamed NIC is removed, the built-in computer cannot connect to the internal
switch to receive video traffic. If there is no teamedNIC, or the teamedNICis not set toInternal
Bridge, contact Technical Support.
lA teamed (or virtual) NIC that logically represents the two internal NICs (see connection labeled
"Ethernet 5" in Figure 1 below). The teamed NIC, labeled "TEAM:Internal Bridge", is dedicated to
handling the traffic between the internal switch and the built-in computer to maintain the highest
possible network throughput of recorded video to storage.
Note: The NIClabel numbering may vary. However, the two internal NICs can be identified by the
labels "TEAM:Internal Bridge- Intel(R)1211 Gigabit Network Connection", and the teamed (or virtual)
NICby the label "TEAM:Internal Bridge". The other two NICs labeled " Intel(R)1211 Gigabit Network
Connection", or "Intel(R) Ethernet Connection I219-LM", are the external corporate network
connections.
HD Video Appliance Networking 4

Figure 1: The Network Connections Control Panel showing Ethernet 5 as the teamed NIC. (Used with permission from Microsoft.)
The internal network switch supports all of the external PoE ports and two camera network uplink ports, and
two internal NICs that connect the switch to the built-in computer. The switch manages the traffic from all of
the external connections and directs the video data through the teamed NICs to the built-in computer.
HD Video Appliance Networking 5

Connecting Devices to the HD Video Appliance
Depending on how you intend to use the HD Video Appliance, you may choose to configure the network
switch component of the appliance differently.
1. A ZeroConf device network— the appliance and the connected cameras will run as a self contained
system without a DHCP server.
This configuration is most likely used by a small business that may not have a network infrastructure,
and prefers to use the appliance like a traditional closed circuit surveillance system.
2. A network with an external DHCP server — the appliance and the connected cameras will work with
an existing DHCP server on the network.
This configuration is most likely used by a small office that already has some network infrastructure
that will be used with the appliance, like a router that gives the office computers internet access.
3. A network of connected cameras with previously assigned static IPaddresses within a different
subnet.
The appliance must be reconfigured so that the Ethernet 5 NIC(labeled "TEAM A")has an IP address
in the same subnet as the cameras.
This configuration is most likely used by a business that has existing third-party or Avigilon cameras
with static IP address that were previously assigned, or if static IP addresses are desired for cameras.
4. An internal DHCP server — the appliance will act as the local DHCP server for the connected cameras
and any other devices that may also be connected to the appliance.
Note: The appliance is intended to be used for connecting and powering IP cameras, not for
general computer networking. However, if you prefer, the appliance can be configured to
do so.
This configuration is most likely used by a small business that prefers to use the appliance switch
component instead of a router for connecting all network devices together. Other network devices
can include voice over IP (VoIP) phones or external network drives.
Complete the procedure that will configure your preferred network:
Configuring a ZeroConf Device Network
If you plan to connect cameras directly to the HD Video Appliance and run a self contained system, all you
need to do is connect cameras directly to the numbered ports.
Connecting Devices to the HD Video Appliance 6

Figure 2: Example of no DHCP network connections on an 8 port HD Video Appliance.
Avigilon cameras are able to assign IP addresses to themselves through Zero Configuration Networking
(Zeroconf) when a DHCP server is not available. The Avigilon Control Center software should automatically
detect all connected cameras through the 169.254.0.0/16 subnet.
If you would like to access the Internet through the HD Video Appliance, you can add an Internet connection
to one of the corporate network ports. The corporate network ports are separate from the numbered
camera ports, so they will not interfere with video recording.
After you connect cameras to the numbered ports, you can configure the Avigilon Control Center system.
See For information about cloud-connecting your ACC server, see Avigilon Cloud Services Support. on
page15.
Configuring a Network with an External DHCP Server
If you already have a router, or switch, to connect your other network devices, you can connect the HD
Video Appliance directly to the router so that cameras can be addressed using the router's built-in DHCP
service.
Configuring a Network with an External DHCP Server 7

Figure 3: Example of external DHCP network connections on a 16 port HD Video Appliance.
1. Connect a network cable from the router or switch to one of thecamera network uplink ports on the
back of the appliance, identified by the icon.
2. Connect Avigilon cameras to the numbered ports.
3. If you would like to access the corporate network through the HD Video Appliance, you can add an
Internet connection to one of the corporate network ports. The corporate network ports are separate
from the numbered camera ports, so they will not interfere with video recording.
After you've made the required network and camera connections, you can configure the Avigilon Control
Center software. See For information about cloud-connecting your ACC server, see Avigilon Cloud Services
Support. on page15.
Connecting to Cameras with Static IP Addresses
If you plan to connect cameras with assigned static IPaddresses to the HD Video Appliance, you must
change the IPaddress of the teamed NIC to an IPaddress in the same subnet as the cameras. For
information about identifying the teamed NIC, see HD Video Appliance Networking on page4.
Before you start this procedure, obtain an available IP address from the same subnet as the cameras to
assign to the appliance.
1. Connect a monitor, keyboard and mouse to the appliance. Alternatively, you can a start a remote
session to the appliance if you have network access to the appliance.
2. From the appliance, access the Windows Network Connections window, using one of the following
methods:
lSelect Start > Settings > Network & Internet > Change adapter options
Or
lFrom the taskbar, search for ncpa.cpl
Connecting to Cameras with Static IP Addresses 8

3. In the Network Connections window, right-click the Ethernet 5 network connection. and select
Properties.
Note: Do not change or disable any of the other network connections.
Important: If Ethernet 5 is not set to TEAM:Aor does not appear, contact Technical Support.
4. In the Properties dialog box for the teamed NIC(Ethernet 5 ), double-click Internet Protocol Version
4 (TCP/IPv4).
Figure 4: The Network Connections window showing the Properties dialog box for the teamed NIC. (Used with permission from
Microsoft.)
5. In the dialog box that appears, select the Use the following IP address:option and assign the static IP
address in the same subnet as the cameras that you obtained.
6. If you would like to access the Internet through the HD Video Appliance, you can add an Internet
connection to one of the corporate network ports. The corporate network ports are separate from
the numbered camera ports, so they will not interfere with video recording.
Connecting to Cameras with Static IP Addresses 9

Configuring the Internal DHCP Server
If you plan to connect other network devices to the HD Video Appliance, you may need to set up the
appliance to be a DHCP server. Some network devices rely on a DHCP server to receive an IP address
before theycan work.
Note: After you setup the internal DHCP server, do not connect any external DHCP servers to the
appliance or there may be address conflicts and cause connection issues.
Tip: If you are only going to connect Avigilon cameras to the appliance, you do not need to set up a
DHCP server. For more information, see Configuring a ZeroConf Device Network on page6.
1. Connect a monitor, keyboard and mouse to the appliance. Alternatively, you can a start a remote
session to the appliance if you have network access to the appliance.
2. From the appliance, access the Windows Network Connections window, using one of the following
methods:
lSelect Start > Settings > Network & Internet > Change adapter options
Or
lFrom the taskbar, search for ncpa.cpl
3. In the Network Connections window, right-click the Ethernet 5 network connection and select
Properties.
Note: Do not change or disable any of the other network connections.
Important: If Ethernet 5 is not set to TEAM:Aor does not appear, contact Technical Support.
Configuring the Internal DHCP Server 10

4. In the Ethernet 5 Properties dialog box, double-click Internet Protocol Version 4 (TCP/IPv4).
Figure 5: The Control Panel Network and Internet Network Connections window showing the Ethernet 5 Properties dialog box. (Used
with permission from Microsoft.)
5. In the dialog box that appears select the Use the following IP address:option and assign a static IP
address for the appliance so that it can connect to the switch component.
By default, the appliance is not connected to the switch component. The appliance must be
connected to the switch component before you can configure the system to be a DHCP server.
The default IP address of the switch component is 192.168.2.1. Do not assign this address for the
appliance. You can use 192.168.2.2or higher. It is recommended that you only change the last digit.
Configuring the Internal DHCP Server 11

Figure 6: The Internet Protocol Properties dialog box. (Used with permission from Microsoft.)
a. In the Use the following IP address field, enter 192.168.2.2 or the IP address you prefer.
b. In the Subnet mask field, enter 255.255.255.0 if it is not automatically entered.
c. Click OK to save your changes.
Configuring the Internal DHCP Server 12

6. Open the Switch Management WebUI.
a. In a web browser, enter 192.168.2.1 into the address bar.
Figure 7: The Switch Management WebUI Log In screen. (Used with permission from Microsoft.)
b. When the log in screen appears, enter the default ID and password:
lID: user
lPassword: Avigilon
c. Click OK.
7. Once you are logged in, expand Advanced Features and click DHCP Server Settings from the left
menu pane.
Configuring the Internal DHCP Server 13

8. In the Server State setting area, select Enable, click Apply, then Save Running Configuration.
Figure 8: The DHCP Server Settings page.
The appliance is now set to act as a DHCP server.
As you add cameras and network devices, the IP address for each item will be listed beside the
connected port number.
Note: The corporate network ports on the HD Video Appliance are not part of this DHCP
setting. Only the camera network ports broadcast DHCP.
9. Connect Avigilon cameras and other network devices to the numbered ports.
Each connected device is automatically assigned an IP address by the appliance.
Configuring the Internal DHCP Server 14

Figure 9: Example cable connections on an 8 port HD Video Appliance.
10. If you would like to access the Internet through the HD Video Appliance, you can add an Internet
connection to one of the corporate network ports. The corporate network ports are separate from
the numbered camera ports, so they will not interfere with video recording.
After you've made the required network and camera connections, you can configure the Avigilon Control
Center system. See For information about cloud-connecting your ACC server, see Avigilon Cloud Services
Support. below.
lInitial ACC™ System Setup and Workflow Guide
lACC 7 Help Center
For information about cloud-connecting your ACC server, see Avigilon Cloud Services Support.
Printable versions of these guides are available on the Avigilon website:
https://www.avigilon.com/support/software/.
Configuring the Internal DHCP Server 15