Mounting Dream MD2381 Programming manual

Trouble-shooting Manual
(Full-motion Wall Mount)
This manual applies to full-motion wall mounts, including MD2381, MD2383,
MD2393-MX, MD2411-MX, MD2411-S, MD2413-KT, MD2413-MX, MD2413-S,
MD2418-MX, MD2465, MD2653, MD2656 and mounts in same design.
Please refer to this manual when encountering installation issues. Since it's
general solution, if cannot help or for defective product, please contact us with
more details of issues (TV parameters, VESA hole/mounting hole, pictures
highly recommended).
Mount shown here is indicative only. If there is any inconsistency between the
image and the actual product you received, the actual product will govern.
C1

Spacer
Full-motion wall mount
Solution 1
Add spacers between bracket and TV back, plug in cable first
and hang TV then
Case
Cables blocked by mount/brackets
Solution 2
If above solution cannot help, please contact us
with information (TV back pictures, VESA, TV weigh)
for best solution.
1
Solution 1
Check if the wall plate is level with provided bubble level. If wall plate not
level, adjust it to level.
Solution 2
Check if the tv plate is level. If tv plate not level, adjust it to level.
Use Allen key (provided in box) to loosen two leveling bolts in the rear TV
plate, hold the TV to adjust to level, and fasten leveling bolts tightly
Solution 3
If above solutions cannot help, please contact us.
Case
TV not level or out of balance
Level
±5°
Leveling
bolts
Allen key

Allen key Allen key
Full-motion wall mount
Case
TV keeps tilting For MD2393-MX:
Follow the instruction to make sure
handle operation is correct
Fasten the screw opposite
to the handle
Solution 1
For MD2413-MX:
Fasten two bolts in the rear plate with Allen key
Handle
Allen key
If above solution cannot help, please contact us.
Solution 2
2
Case
Arm is stiff to move Apply lubricant to the arm's joint.
Solution 1

Bolts longer than bolt hole on TV
Case
① Add spacers / washers to accommodate the bolt length
Solution
Spacer
Bolt
+
Steel
washer
+
Spacer
Bolt
+ +
Plastic
washer
(2.5mm)
Steel
washer
Full-motion wall mount
③ If above fail, please go to local hardware store to buy bolts/washers to fit the TV holes.
3
Case
Lag bolt is difficult to screw into stud.
Solution
If lag bolt is damaged, please contact customer service for
new lag bolt to replace. And follow the installation instruction
to ensure:
1. Pre-drill the pilot holes to required length.
2. Use open wrench or socket wrench, rather than electronic
tool, which will damage the lag bolt.
② If try solution 1, bolts are still long, please add 2.5mm washers (provided in shipping box)