8
Your coffee maker has been carefully designed to give you many years of trouble-
free service. In the unlikely event that your new coffee maker does not operate
satisfactorily, please review the following potential problems and try the steps
recommended BEFORE you call or take it to an Authorized Service Center.
PROBLEM POSSIBLE CAUSE SOLUTION
The power ON light does
not light up
•Theapplianceisunplugged.
•There’sapoweroutage.
•Plugunitin.
•Waitforpowertoberestored.
The coffee is not brewing
•Theapplianceisunplugged.
•There’sapoweroutage.
•Thewaterreservoirisempty.
•Thelterbasketisnotproperly
inserted.
•Thedecanterisnotplacedall
the way on the warming plate.
•Plugunitin.
•Waitforpowertoberestored.
•Checkthewaterwindowsand
llwaterreservoir.
•Insertlterbasketcorrectly.
•Placedecantercorrectlyon
warming plate.
The coffee maker only
brews water
•Therearenocoffeegroundsin
thelterbasket.
•Addthedesiredamountof
coffeetothelter.
The coffee maker brews
slowly
•Thecoffeemakerneeds
cleaning.
•Cleancoffeemakeras
described in “cleaning and
maintaining” section.
The filter basket overflows
•Thelterbasketisnotproperly
inserted.
•Thedecanterisnotplacedall
the way on the platform.
•Toomanycoffeegroundswere
placeinthelter.
•Thedecanterwasremoved
from the platform for more than
30 seconds.
•Insertlterbasketcorrectly.
•Placedecantercorrectlyon
platform.
•Removelteranddiscard
ground.Ifusingpaperlter,
replace it. If using permanent
lter,rinseit.Beginbrewing
process again.
•Turnoffandunplugtheunit.
Allow it to cool. Wipe up spill.
Do not set the hot decanter
back on the warming plate or it
might crack.
The coffee is not hot
•Thereisapoweroutage. •Waitforpowertoberestored.
The coffee tastes bad •Coffeegroundsotherthanfor
an automatic drip coffee maker
was used.
•Thegroundcoffee-to-water
ratio was unbalanced.
•Thecoffeemakerneeds
cleaning.
•Usecoffeegrounds
recommended for automatic
drip coffee makers.
•Usecorrectgroundcoffee-to-
water ratio.
•Cleancoffeemakeras
described in “Maintaining your
coffee maker” section.
The grounds are in the coffee •Thelterisnotproperlyseated
in the basket.
•Theltercollapsed.
•Seatlterproperlywithinthe
lterbasket.
•Removelterandreplace.
TROUBLESHOOTING YOUR COFFEE MAKER
BVMC-DR5-073_14ECM1.indd 8 21/11/14 8:44 AM