MX Group Inspiration QI User manual

Instantaneous Electric Shower
Installation Instructions
IMPORTANT!
This Step-by-Step guide should be given to the customer
after installation and demonstration.
Inspiration
QI

CONTENTS & FEATURES
PACK CONTENTS
Please make sure all components
are included before starting
installation.
1. Shower Unit
2. Showerhead
3. Riser Rail Tube
4. Riser Rail Brackets x2
5. Riser Rail Height Adjuster
6. Flexible Shower Hose
7. Soap Dish
8. Hose Retaining Ring
9. Screw Packs
10. Fitting Instructions &
Guarantee Card
QI
QUICK INSTALLATION
a guide for installers
The MX range of QI showers
have been especially design
for Quick Installation. Both
water and electrics can
enter the shower unit from
8 different positions. The
unit is wired for both left and
right orientation. Removable
corner units allow for easy
plumbing and the filter can
be removed quickly and
easily without the removal of
any parts. Screw mounting
hole positions are visible
when the cover is off for
accurate installation.
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1. PLEASE READ THIS IMPORTANT SAFETY INFORMATION
Products manufactured by the MX Group are safe
and without risk provided they are installed, used and
maintained in good working order in accordance with our
instructions and recommendations.
WARNING: DO NOT operate shower if frozen, or
suspected of being frozen. It must thaw out before
using.
DO NOT operate the unit if the showerhead or spray
hose becomes damaged.
DO NOT restrict flow out of shower by placing
showerhead in direct contact with your body.
DO NOT operate the shower if water ceases to flow
during use or if water has entered inside the unit
because of an incorrectly fitted cover.
WARNING: If restarting the shower immediately after
stopping, be aware that a slug of hot water will be
expelled for the first few seconds.
These instructions contain all the necessary fitting and operating
instructions for your electric shower. Care taken during the installation
will provide a long, trouble free life from your shower.
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• 1. Shower Unit
• 2. Showerhead
• 6. Flexible
Shower Hose
• 4. Riser Rail Bracket
• 4. Riser Rail Bracket
• 3. Riser Rail Tube
• 5. Riser Rail
Height Adjuster
• 7. Soap Dish
• 8. Hose Retaining
Ring
• 9. Screw Packs
• 10. Fitting Instructions
& Guarantee Card
Instantaneous Electric Shower
Installation Instructions
IMPORTANT!
This Step-by-Step guide should be given to the customer
after installation and demonstration.
Inspiration
QI

IMPORTANT: Turn the Temperature control knob anticlockwise until the valve is
fully open before switching on the unit. This will ensure a fast fill up of the unit
when the shower is first switched on.
IMPORTANT: The shower unit must be full of water before heat settings are
used.
WARNING: If re-starting the shower immediately after stopping, be aware that a
slug of hot water will be expelled for the first few seconds.
ATTENTION: Do not operate the shower unit if the showerhead or hose
becomes damaged. The shower is designed and approved to EN-60335 with
the showerhead provided. Under no circumstances must any showerhead that
is not approved by the manufacturer be used with this product.
IMPORTANT: The shower spray head and shower filter MUST be cleaned
regularly to remove scale and debris. The frequency of cleaning will vary
according to local water quality. If the water becomes hot and you are unable to
obtain cooler water, immediately check the showerhead and filter for blockage.
See section 12 for comprehensive cleaning advice.
1. PLEASE READ THIS IMPORTANT SAFETY INFORMATION (CONT.)
IMPORTANT: This appliance is not intended for use by persons (Including children)
with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety. Children should be
supervised to ensure that they do not play with the appliance.
DEFAULT PLUMBING SETTING: The shower unit is supplied for right hand
installation. To plumb the unit on the left you must remove the blanking cap and
refit it to the inlet pipe on the right hand side of the unit ensuring the metal fixing
clip is pushed firmly into the groove.When leak testing the installation you must
ensure there are no leaks from this area.
IMPORTANT: To comply with water regulations, building regulations or any
specific local water company regulations and should be in accordance with
BS EN 806. A double check valve must be fitted with all flexible shower
accessories where it is possible that the showerhead may come into contact
with used water i.e. In the bath or shower tray.
IMPORTANT: Before turning on the water supply to the shower unit the water
supply pipe should be flushed out to remove debris. After flushing the pipework
ensure that the shower unit is positioned squarely on the wall and tighten the
screws. Tighten all plumbing connections and check the pipework for leaks.
IMPORTANT: Ensure that the terminal block screws are fully tightened and that
no cable insulation is trapped under screws. Ensure the cable clamp is used to
secure the cable. The earth continuity conductor of the electrical installation must
be effectively bonded to earth on the fuse board.
CAUTION: Check there are no hidden cables or pipes before drilling holes for
wall plugs. Exercise great care when using power tools near water. The use of a
residual current device (RCD) is recommended.

2. IMPORTANT
nShower Installation must be carried out by a
suitably qualified person and conform with IEE
Regulations and comply with water regulations,
building regulations or any specific local water
company regulations and should be in accordance
with BS EN 806.
nThis shower unit is designed to be connected to a
15mm cold water mains supply. Do not connect to a
tank supply unless a suitable booster pump is fitted.
nTo make sure of activating the heating elements,
the shower must be connected to a mains water
supply with a minimum running pressure of 100kPa
(15 lb/sq in) - (1 Bar) at a minimum flow rate of
8 litres per minute. The maximum static pressure
must be no greater than 1000kPa (150 lb/sq in) -
(10 Bar). (Minimum running pressure must be
obtained at 9 litres/minute for 9.5kW and 11 litres/
minute for the 10.5kW).
nThe shower unit must not be fitted where it may
be exposed to frost, for example in an outdoor area.
The shower must not be used if suspected of being
frozen. Frost damage is not covered by the guarantee.
nPlumbers jointing compound must not be used.
In instances of difficult joints use P.T.F.E. Tape.
The use of compound invalidates the guarantee.
nAll plumbing connections must be completed
before making the electrical connections.
nThe outlet of your shower acts as a vent and must
NOT be connected to any form of tap or fitting not
recommended by the MX Group.
nAlways switch off at the isolating switch when not
in use.
3. GENERAL ADVICE TO SHOWER UNIT USERS
The following points will help you to understand how
your MX shower unit operates.
The flow rate of water passing through the shower
unit determines the water temperature. The lower the
flow the warmer the water, the higher the flow the
cooler the water.
The temperature produced by the shower unit will
vary between seasons on any one setting of the
temperature control. This is due to variance in the
temperature of the water supply, which becomes
cooler in winter than summer.
The stabiliser valve maintains an almost constant
shower temperature during mains water pressure
changes.
If changes in temperature are experienced in normal
use, it is likely to be caused by water pressure falling
below the minimum level. Falls in water pressure may
be due to water being drawn off at other points within
the building.
The showerhead and filter must be cleaned regularly
to remove scale and debris. If the water becomes hot
and you are unable to obtain cooler water, check the
showerhead and filter for blockage.
USE THE FOLLOWING CHECK LIST TO AID YOUR INSTALLATION
1. Check that the water supply will satisfy requirements .....................................
2. Check that water and cable entry points of the unit meet requirements ......
3. Check that the electric supply will satisfy requirements ..................................
4. Positioning of the shower .......................................................................................
5. Plumbing installation ..............................................................................................
6. Electrical installation ...............................................................................................
7. Fit to the wall and connect the shower supplies ................................................
8. Fitting the cover ........................................................................................................
9. ONLY Commission the shower in the way described ......................................
10. Familiarise yourself with the user operating instructions ...............................
Tick off as you complete

5. INSTALLATION
Position your shower unit on the wall away from the
direct spray of the shower and at about the same
height as the showerhead position.
The shower unit should be positioned so that the
showerhead cannot be immersed in the bath or
shower tray when hanging down.
Remove the four screws securing the shower unit
cover and remove the cover complete with the control
knobs.
Place the shower unit on the wall and mark the
location of the fixing screws through the back plate.
Carefully drill the holes as marked using a sharp
5.5mm masonry drill after first having made certain
there are no pipes or wires behind the proposed holes.
Fix the shower unit to the wall using the plugs and
screws provided, do not fully tighten at this stage.
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4. GENERAL LAYOUT OF A SHOWER INSTALLATION
A TYPICAL INSTANTANEOUS ELECTRIC SHOWER
INSTALLATION
Plan your own installation carefully. Check on the
nearest and most readily accessible rising mains
water supply, this may be beneath the bath or in the
loft, where it feeds the cold water storage tank. Use
only the cold rising water main supply.
Do not connect the shower unit to the outlet from the
cold water tank.
Avoid connecting the shower unit, if possible,
were it will be affected by water drawn off by other
appliances, e.g. From the mains feed to the W.C.
This may cause a drop in pressure too low for the
shower unit to work correctly.
An isolating valve must be fitted to comply with water
regulations and for servicing purposes.
BATH
COLD WATER
MAINS SUPPLY
SEPARATE PERMANENTLY
CONNECTED SUPPLY
FROM CONSUMER UNIT
ISOLATING
STOP TAP
DOUBLE POLE
HEATER SWITCH
WALL MOUNTED
IN ACCORDANCE
WITH LOCAL
AUTHORITY
REGULATIONS
SHOWER
UNIT
BATHROOM
FLOOR
CEILING JOISTS
IMPORTANT
This appliance is not intended for use by persons (Including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning use of the appliance by a person responsible for their safety. Children should be
supervised to ensure that they do not play with the appliance.
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PRODUCT POSITIONING GUIDE
Shower unit can be mounted either
side of riser rail
Height of
showerhead
and shower
to suit user’s
requirements
Mains cold water supply
(either top, bottom, left,
right or rear entry
25mm minimum
Outline of bath or
shower tray
Spillover level
Spillover level
Soap dish
Hose retaining
ring

IMPORTANT
Before turning on the water supply to the shower unit the water supply pipe should be flushed out to remove
debris. After flushing the pipework ensure that the shower unit is positioned squarely on the wall and tighten
the screws. Tighten all plumbing connections and check the pipework for leaks.
IMPORTANT
To comply with water regulations, building regulations or any specific local water company regulations and
should be in accordance with BS EN 806. A double check valve must be fitted with all flexible
shower accessories where it is possible that the showerhead may come into contact with used water
i.e. In the bath or shower tray.
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6. PLUMBING CONNECTIONS
The 8arrows depict water
and electrical entry points
Location holes for
mounting are easily
marked off from inside
unit
Bottom fixing position
Left hand
water entry
sealing cap
and clip
NOTE!
PLUMBING THE
SHOWER UNIT MUST
PROCEED WIRING!
QI
QUICK INSTALLATION
As you can see from the
diagram right the shower
unit can be both plumbed
and wired from 8different
positions;
nTop right
nTop left
nBottom right
nBottom left
nRight side
nLeft side
nRear right
nRear left
PLUMBING CONNECTIONS
Water inlet direction option
The shower unit is supplied for right hand installation.
To plumb the unit on the left you must:
1. Pull the metal retaining clip out of the blanking end
cap with a pair of pliers.
2. Remove the blanking cap - pull off.
3. Simply refit blanking cap to the inlet pipe on the
right hand side of the unit.
4. Re-insert the metal fixing clip ensuring it is pushed
firmly into the groove.
5. When leak testing the installation you must ensure
there are no leaks from this area.
Turn off the water supply at the isolating stop tap.
Having determined the direction of the inlet water
supply: Top (falling), Bottom (rising), or Back inlets. It
is necessary to remove the appropriate plastic cross
section from the back plate, before commencing with
the installation.
We have incorporated into the bottom right & left-
hand side of the back plate easy removable trim
sections to allow easy access when connecting the
water supply.
(Please Note! Remember to replace this trim section
before refitting the cover).
Connect the mains water supply to the inlet of the
shower unit using a 15mm copper, stainless or plastic
pipe with a 15mm compression elbow or 15mm
push-fit elbow.
Do not use excessive force when making the
connection to the unit.
DEFAULT PLUMBING SETTING
The shower unit is supplied for right hand
installation. To plumb the unit on the left you must
remove the blanking cap and refit it to the inlet pipe
on the right hand side of the unit ensuring the metal
fixing clip is pushed firmly into the groove. When
leak testing the installation you must ensure there
are no leaks from this area.
Removable cover plates for left or
right and bottom inlets, accessible
once cover plate is removed.
These simply slide into place
before replacement of cover.
Water inlet, this can be switched
with the cap and fixing clip
opposite to change water input
direction.
See next page for instruction.

The diagram right shows a schematic wiring
diagram.
IMPORTANT: When connecting the cable fully
tighten the terminal block screws and make sure
that no cable insulation is trapped under the
screws. Loose connections can result in cable
overheating.
NOTE: The supply cable earth conductor must
be sleeved. The outer sheath of the supply cable
must be stripped back to the minimum.
The use of connections within the unit or
other points in the shower circuit to supply
power to other equipment i.e. extractor fans,
pumps etc. will invalidate the guarantee.
DO NOT switch on the electricity supply
until the shower cover has been fitted.
NOTE: The elements on UK models are to
240V specification and will give a lower kW
rating if the voltage supply is below 240V.
8. FITTING THE COVER BACK INTO POSITION
IMPORTANT NOTE: It is necessary to connect the
ribbon cable and align the temperature knob in the
cover with the opposite control spindle before the
cover is fitted.
First connect the ribbon cable to the 7 pin socket,
guides ensure it will only connect one way.
Then turn the Temperature knob anti-clockwise
to the stop.
Then in the internal unit make sure the Temperature
spline spindle is rotated fully anti-clockwise until it
reaches the stop.
The cover can now be fitted and secured with the four
fixing screws provided.
Re-fit the showerhead to the flexible hose.
Your shower is now ready to commission.
L
N
E1
3
5
7
6
inlet
outlet
2
2
4
8
1 Terminal block
2 Element
3 Control PCB
4 Power PCB
5 Solenoid Valve
6 Thermal cut-out
7 Thermister
8 Connector socket
7. ELECTRICAL CONNECTIONS
ELECTRICAL SPECIFICATIONS
The shower unit must be permanently connected
to the electricity supply, direct from the consumer
unit via a double pole linked switch with a minimum
contact gap of 3mm. The switch must be readily
accessible and clearly identifiable and out of reach
of a person using a fixed bath or shower tray, unless
the switch is cord operated. The wiring must be
connected to the switch without the use of a plug or
socket outlet.
The cable size required is determined by the kW
rating of the shower and the distance between the
shower and the consumer unit. The table below
will help you choose the correct cable for your
installation, but it will depend upon the precise
circumstances of the installation. If you are in any
doubt consult an electrician.
The incoming cable should be hidden.
NOTE: the shower contains 2 separate sets of
connecting terminal blocks so the shower can be
wired for left or right installation with minimum effort.
Only connect to one of the terminal blocks.
The diagram below shows the route of the cable into
the shower unit for connection to the terminal blocks,
connect as follows:
Earth cable to terminal marked
Neutral cable to terminal marked N
Live cable to terminal marked L
IMPORTANT
Ensure that the terminal block screws are fully tightened and that no cable insulation is trapped under
screws. Ensure the cable clamp is used to secure the cable. The earth continuity conductor of the electrical
installation must be effectively connected to all exposed metal parts of other appliances and services in the
room in which the shower unit is installed to confirm
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KW
RATING
NOMINAL
AT 240V
MIN RATING
OF ISOLATING
SWITCH
FUSE
RATING
MAX CABLE
RUN
6mm 10mm
7.0 29.10amps 30amps 30amps 29m 48m
7.5 31.25amps 40amps 40amps 27m 44m
8.0 33.33amps 40amps 40amps 25m 42m
8.5 35.41amps 40amps 40amps 23m 38m
9.5 39.58amps 40amps 40amps 21m 32m
10.5 43.75amps 45amps 45amps 18m 30m
Nominal Power rating at 240V
7.5kW - (32A MCB rating)
8.5kW - (40A MCB rating)
9.5kW - (40A MCB rating)
10.5kW - (45A MCB rating)
Nominal Power rating at 230V
6.9kW - (32A MCB rating)
7.8kW - (40A MCB rating)
8.7kW - (40A MCB rating)
9.6kW - (45A MCB rating)
LN
E
Terminal
block
1. Terminal block
2. Power neon
3. Right microswitch
4. Left microswitch
4
5
7
6
L
N
E
inlet
outlet
1
3
6
7
2
5. Thermal cut-out
6. Elements
7. Earth
FIT RIBBON CABLE FIRST
STOP
..........
STOP
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10. COMMISSIONING THE SHOWER
1. Make sure that the electrical supply has been
isolated at the double pole isolating switch.
2. Turn the bottom temperature control knob anti-
clockwise to the full cold position.
3. Ensuring the water supply is fully on at the mains
stop cock and isolating service valve (if fitted),
check that water is not leaking from the bottom of
the case.
4. Switch on the electrical supply at the double pole
switch. The ‘Power’ neon indicator will light at
switch.
5. Press the ON/OFF button this action will activate
the internal solenoid valve turning the water on
whilst simultaneously pressing the ECO1 button
and keep pressed for 4 seconds this will turn the
shower to the cold setting, wait until the water runs
freely. The water from the shower head should now
be at full force and at a cold temperature..
6. Now press the ECO1 button and turn the
temperature knob clockwise to about
12 o’clock, wait for the water to start to get warm,
repeat this process for the ECO2 and then repeat
for the high power settings increasing the water
flow on each setting, this shows that all the power
settings are working correctly.
7. Turn the bottom temperature control knob
clockwise for hotter water and anti-clockwise
for cooler water. Allow a few seconds between
selections for the temperature change to reach the
showerhead.
NOTE. When the temperature is changed the flow
rate alters.
8. Push the ON/OFF button to stop the flow. Turn
the power selector knob to the OFF position. Note
as a safety feature the unit is designed so water
will continue to run for a few seconds after the off
button is pressed.
9. Switch off pull-cord or wall mounted switch.
10. Remove the shower head and make sure no
debris has worked into it. Clean and refit.
11. Remove the filter and clean out any debris from
the pipework, clean and refit.
IMPORTANT
The shower unit must be full of water before heat settings are used.
IMPORTANT
Turn the Temperature control knob anticlockwise until the valve is fully open before switching on the unit.
This will ensure a fast fill up of the unit when the shower is first switched on.
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9. RISER RAIL FITTING INSTRUCTIONS
1. Establish holes to be used.
2. Remove caps and covers from brackets.
3. For new installation Drill, plug and screw.
For replacement installation locate bottom hole and
screw.
4. Fit rail through lower bracket and clamp. Place
the remaining bracket on top of the rail making
sure the slot in the rail is located in the notch. If
replacement riser fix and screw into existing hole. If
new installation ensure the hole position is vertically
aligned and mark the wall. Unclamping the lower
bracket and remove the rail then drill and plug the
wall.
5. Slide the height adjuster onto the rail. Tighten to
the rail by turning the locking cap. Then fit the
soap dish, dampening the rail will make it easier to
slide on. Finally fit the hose retaining ring onto the
bottom of the rail below the soap dish.
6. Replace the rail assembly through the lower
bracket and clamp. Fix top bracket to wall and
then loosen lower bracket and fit rail into top
bracket ensuring the slot locates into the notch and
retighten lower bracket. Refit caps.
NOTE: The adjustable height adjuster grips the conical
ends of the hose, not the handle of the showerhead.
CAUTION
Check there are no hidden cables or pipes before drilling holes for wall plugs.
Exercise great care when using power tools near water.
The use of a residual current device (RCD) is recommended.
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TIPS
A piece of insulating or masking tape applied to
the wall before marking out the Fixing holes will
help stop the drill from wandering, particularly on
tiled surfaces. When working near a basin or bath,
insert the plug in the waste fitting so that small
parts cannot be lost.
Take care not to drop accessories or tools into
basin or bath.
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12. SHOWERHEAD CLEANING INSTRUCTIONS
The showerhead should be cleaned periodically to remove limescale or debris which will
reduce the performance of the shower. The frequency of cleaning will vary according to local
water quality.
PERIODICAL MAINTENANCE
1. To break away scale
deposits on a daily basis
simply rub your thumb
over the surface whilst the
shower is running.
2. If scale deposits
are stubborn,soak
the showerhead in a
proprietary limescale
remover and rinse
thoroughly before use.
3. Remove the filter from
the bottom of the shower
clean out any debris by
washing in clean water.
Refit filter.
ATTENTION!
DO NOT OPERATE THE SHOWER UNIT IF THE SHOWERHEAD
OR HOSE BECOMES DAMAGED.
THE SHOWER IS DESIGNED AND APPROVED TO EN-60335 WITH THE SHOWERHEAD
PROVIDED. UNDER NO CIRCUMSTANCES MUST ANY SHOWERHEAD THAT IS NOT
APPROVED BY THE MANUFACTURER BE USED WITH THIS PRODUCT.
11. OPERATING THE SHOWER
1. Switch on pull-cord or wall mounted switch.
The ‘Power’ neon will illuminate indicating
the switch is on.
2. Press the ON/OFF button for immediate
water flow.
3. Select your power setting by pressing one of
the 3 buttons, the shower has 3 heat settings
plus a cold setting.
ECO I, ECO II & HIGH power.
ECO I setting (plus Cold setting):
Press the ECO I button this is the lowest
heat setting for warmer days. If you press
ECO I for 4 seconds this will activate the cold
setting. Adjustment of the flow control on this
setting will only alter the flow of water not
the water temperature.
ECO II setting:
This is the moderate power setting for
economy during warmer months or when
a cool shower is required. Temperature
adjustment is via the bottom temperature
control.
HIGH setting:
This is the full power setting. Temperature
adjustment is via the bottom temperature
control.
4. Wait a few seconds for the warmer water to
reach the handset.
5. If necessary turn bottom ‘Temperature’
control knob slowly to obtain desired
showering temperature. Again, waiting
a few seconds after each adjustment in
temperature to reach the handset.
Note:
To adjust the shower temperature.
The water temperature is altered by increasing
or decreasing the flow rate of water through the
shower unit via the temperature control.
To increase the shower temperature.
Turn the temperature control knob clockwise,
this will decrease the flow of water and increase
the shower temperature.
To decrease the shower temperature.
Turn the temperature control knob
anti-clockwise, this will increase the flow of
water and decrease the shower temperature.
6. To turn off the shower unit press the
ON/OFF button.
7. This shower is fitted with a automatic Phased
Shutdown which flushes any remaining
hot water out of the unit for safe continued
operation hence water will continue to run
for a few seconds when turned off. You do not
need to press the stop button again the flow
will stop automatically
8. Switch off the pull-cord or wall mounted
switch.
PRESS FOR 4 SECONDS
TO SWITCH TO COLD
SETTING
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COOLER WARMER
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E
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High

Q. The shower hose or showerhead is damaged,
leaking or otherwise unsatisfactory.
A. Contact Customer Care on 0845 5052211 and
they will advise you of a suitable replacement.
Q. My electric shower is out of the warranty period
and is no longer working.
A. Contact Customer Care on 0845 5052211 and
they will advise you.
Q. Auto reset light comes on if fitted.
A. Temperature in the electric shower has
exceeded the safe maximum, then the unit
automatically shut down one or both of the
elements. When a safe temperature returns
the element turns back on.
Q. Power setting will not remain on the setting I have
selected.
A. This is a safety feature to reduce the risk of
scalding. This is most likely caused by a low
water flow check all the solutions in “water too
hot” Also see point 2.
Q. Phased shutdown light comes on if fitted.
A. This is a feature of the shower when the power
is turned off allowing cold water to flow through
the unit for a few seconds to expunge the hot
water and to cool the elements.
If the light remains on or comes on when the
on off button has not been pressed contact
Customer Care.
13. FAQ’S - FREQUENTLY ASKED QUESTIONS
Q. Water does not flow when turned on.
A. Six things to check.
1. Check the mains circuit breaker and /or fuse.
2. Check the isolation switch in the bathroom.
3. Check the power from the isolation switch to
the unit.
4. Check the mains water supply.
5. Check that the valve is open.
6. Check the inlet filter.
Q. Water too hot.
A. Six possible reasons:
1. Lower the temperature on the heat dial.
2. Clean the showerhead of any dirt and debris,
restart the shower on the Hot water setting.
3. Confirm that the mains water stop valve is
fully open.
4. Clean the Inline filter.
5. Ensure the isolation valve is fully open.
6. Try using a lower heat setting.
If there is still no hot water Contact Customer
Care on 0845 5052211.
Q. Water temperature is cycling through hot/cool.
A. Insufficient water flow see installation
instructions.
Q. Water too cool or cold.
A. Five things to check:
1. Check the power selection setting is on Hot.
2. Confirm there is sufficient water pressure.
3. Clean the showerhead of any dirt and debris,
restart the shower on the Hot water setting.
4. Lower the flow of water.
5. Check to see if the auto reset light is
permanently on.
If there is still no hot water Contact Customer
Care on 0845 5052211.
Q. Water is dripping from the bottom of the
shower unit.
A. Three possible reasons:
1. The safety pressure relief device may have
operated. Remove the showerhead and check
that the water flows freely through the hose
thus cleaning out the system. Once this has
been carried out you will need to fit a new
pressure relief device. Contact the service
line on.
2. Check mains water connections.
3. Clean the showerhead of any dirt and debris,
and if necessary replace the showerhead
and hose. Once this has been carried out you
will need to fit a new pressure relief device.
Contact the service line on.
Q. The filter or showerhead keeps blocking or filling
up with solid materials.
A. After the initial installation no solid materials
should remain in your cold water supply or the
electric shower unit. Contact your plumber there
is a problem in your water supply.

15. SERVICE POLICY
In the event of you needing to contact the MX Group
Customer Care Department, the following procedure
should be followed:-
1. Before telephoning the MX Group Customer Care
Department you should ensure that you have the
model number, power rating, serial number,
this can be found on the bottom of the shower unit
plus the date of purchase.
2. The MX Group Customer Care Department will be
able to inform you whether the fault can be rectified by
the provision of a replacement part or an on site visit
by a Qualified Service Engineer.
3. If a service call is booked, you or a representative
must be present during the Engineers visit.
4. A charge will be made where a call under the
terms of the guarantee has been booked and a failure
was not product related, or an engineer arrives and is
not able to gain access.
5. If the product is no longer covered by the
Guarantee, a charge will be made for the site visit and
for any parts supplied.
Customer Care Department
Telephone: [phone] Fax: [phone]
9.00 am - 5.00 pm Monday to Friday
14. THE MARLETON CROSS LTD (MX GROUP) - 2 YEAR GUARANTEE
Marleton Cross Limited (MX Group) hopes you are satisfied with your
purchase and in the unlikely event that you encounter a problem which
is caused exclusively by the MX Group manufactured product (the
“product”) we will take responsibility on the terms set out here.
We aim to supply components which have been manufactured to
the highest standards. In respect of the product you have a two year
guarantee which covers any defect in manufacture.
Any part found to be defective during the guarantee period will be
replaced without charge providing that the product has been installed
in accordance with our instructions, used as intended and maintained/
serviced as recommended.
In the unlikely event that any problems are encountered with this
component’s performance on installation, please contact our Customer
Care Department for help, as below.
Please supply proof and date of purchase when contacting MX Group.
The company reserves the right, in the event of a claim not covered by
the guarantee, to charge the claimant for parts and labour at current
rates. This guarantee is given in addition to and does not affect your
statutory rights.
Exclusions:
1.Any product found to be defective during this period, as the result of
misuse, neglect or damage, will not be covered by this guarantee
such as:
• Damage caused by accident
• Those components subject to wear and tear such as ‘O’ rings and
washers etc.
• Effects of scaling
• Damage caused by faulty installation.
• Damage caused by waterborne debris.
• Damage caused by improper cleaning components.
• The components being used for a purpose other than intended.
2.Breakdown due to:
a) Use other than domestic use by you or your resident family
b) Wilful act or neglect
c) Any malfunction resulting from the incorrect use or quality of water
or incorrect setting of controls; and
d) Faulty installation.
3.Repair costs for damage caused by foreign objects of substances or
the inappropriate use of jointing compounds or blow torches.
4.Total loss of the product due to non-availability of parts or other
reason, (MX Group will maintain stocks of spare parts for repair for at
least 5 years from end of product line to cover this guarantee).
5.Compensations for loss of use of the product or consequential loss of
any kind.
6.Call out charges
7.The cost of routine maintenance, adjustments, overhaul
modifications or loss or damage arising there from, including the cost
of repairing damage, breakdown, malfunction caused by corrosion,
furring, pipe scaling, limescale, system debris or frost.
8.Components and/or units including components purchased and
installed other than in the United Kingdom.
Limitations
1.This guarantee lasts for a single continuous period of 2 years from
the date of delivery to you the customer.
2.This guarantee is personal to the original purchaser of the product
and is not transferable.
3.Original proof of purchase(s) must be shown for any claim under this
guarantee.
4.This guarantee does not cover any components that have been
modified, altered or transformed in any way.
5.This guarantee applies to an original installation in accordance
to our fitting instructions and does not cover previously installed
components (showroom displays etc) or components that have been
moved from their original installation position for any reason.
6.This guarantee applies only to manufacturing or material defects.
It does not apply to normal wear and tear, accidental damage,
inappropriate use (including inappropriate cleaning) or other events
outside the manufacturer’s control.
7.This guarantee applies only to the product itself and as a result any
liability attributed to MX Group is limited to the cost of the component.
8.If a product is deemed to be of faulty manufacture MX Group will at
their discretion replace the component. Any related consequential
loss or damage is excluded.
9.No claim will be accepted if a product is installed with a fault (ours or
otherwise) that would have been clearly evident before installation.
10. We make no representations, and exclude any and all liability, in
respect of any third party products or services supplied by way of
extensions to this guarantee.
Liability
1.Except as required or agreed by us, you will not in any circumstances
return any of the product to us, and where the property in any of the
goods returned to us has passed to you, they will nevertheless remain
your property and at your risk unless we have agreed otherwise in
writing before their return.
2.Except as stated above, we will not be liable for any direct,
consequential or other loss, damage or injury suffered or incurred by
you, and you will indemnify us fully against any claims made by third
parties, in respect of the goods or otherwise arising from the contract.
3.Nothing contained in the contract will be treated as excluding or
restricting any liability on our part for death or personal injury
resulting from our negligence.
4.Except as stated above, and to the fullest extent permitted by law,
all conditions, warranties and representations, whether express or
implied, statutory or otherwise in relation to the product (other than
such as relate to title to the component) are excluded.
5.You acknowledge that our prices for the goods reflect these Terms
and Conditions, and accordingly that you accept the above limitations
on and exclusions of liability in exchange for those prices.
6.When providing information to MX-Group you understand that you
are doing this subject to our terms and other policies (including data
protection) we have in place from time to time, copies of which are
available on our website www.mx-group.com or on request as per
the MX Group contact details given herein.
7.This guarantee does not affect your statutory rights.
In the interest of continuous product development we reserve the right
to alter the specification as necessary.
In the unlikely event that you need to make a claim on our guarantee
please contact MX customer care on 0845 505 2211 or
[e-mail]

NOTES NOTES

Marleton Cross Limited Trading as The MX Group
Alpha Close, Delta Drive, Tewkesbury Industrial Estate, Tewkesbury, Gloucestershire GL20 8JF
Tel: [phone] Fax: [phone] Email: [e-mail] www.mx-group.com
CUSTOMER CARE: 0845 5052211
TRADE DESCRIPTIONS ACT
Variations in terms of colour finish, materials and all other aspects of appearance may occur on occasions, either
through non-availability of materials or due to our policy of continuing technical improvement. Therefore the Company
reserves the right to change specification or withdraw products from this list without prior notice being given.