Napoleon Prestige Pro Series User manual

PRESTIGE PRO 500, 665, 825
PRESTIGE PRO®SERIES
Owner's Manual
Grills illustrated in this manual may differ
from model purchased.
We Want Your Feedback!
Visit Napoleon.com to write a review
and register your grill.
Apply Serial Number

2| Welcome Napoleon.com | PRESTIGE PRO® Series
Welcome
WE WANT YOUR GRILLING EXPERIENCE TO BE MEMORABLE AND SAFE.
Please read and follow this Owner’s Manual before using your grill to avoid property damage, personal injury, or death.
Remove all packaging material, promotional labels and cards from the grill before use.
USE OUTDOORS IN A WELL-VENTILATED SPACE
WARNING!
Do not try to light this appliance without reading the
“LIGHTING” instructions section of this manual
Do not store or use gasoline, or other flammable liquids
or vapors in the vicinity of this or any other appliance
An L.P. (propane) cylinder not connected for use
must not be stored in the vicinity of this or any other
appliance
If the information in these instructions is not followed
exactly, a fire or explosion may result and cause
property damage, personal injury, or death
!!
DANGER!
IF YOU SMELL GAS:
•Shut off gas to the appliance
•Extinguish any open flame
•Open lid
•If odor continues, keep away from the appliance and
immediately call your gas supplier, or fire department.
Alert adults and children about the hazard of hot surface temperatures. Supervise young children near the grill.
NOTICE TO INSTALLER: Leave these instructions with the grill owner for future reference.
NOTICE TO CONSUMER: Keep these instructions for future reference.
CONGRATULATIONS
ON YOUR NAPOLEON GRILL!
You’ve Just Upgraded Your Grilling Game.

Napoleon.com | PRESTIGE PRO® Series Welcome | 3
Welcome
FC
Welcome to Napoleon!
SAFETY FIRST
WARNING General Information
This grill should be installed in conformity with local codes. In
absence of local codes, install to the current Natural Gas and
Propane Installation Code CSA B149.1 in Canada, or the National Fuel Gas
Code ANSI Z223.1/NFPA 54 in the United States.
If a rotisserie motor is used, it must be electrically grounded in accordance
with local codes. If an external electrical source is utilized, the appliance
must also be grounded in accordance with local codes. In absence of local
codes, follow the current Canadian Electrical Code CSA C22.1 in Canada,
or the National Electrical Code ANSI/NFPA 70 in the United States.
WARNING! Electrical Precautions
Keep all electrical supply cords and fuel supply hoses away from all
heated surfaces.
To protect against electric shock, do not immerse the cord or plug in water
or other liquids.
When connecting, first connect plug to appliance, then plug the appliance
into outlet. Use only a Ground Fault Interrupter (GFI) protected circuit with
this outdoor cooking appliance.
Never remove the grounding plug. Never use with an adapter of 2 prongs.
Use only extension cords with a 3 prong grounding plug that has been
rated for the power of the equipment and approved for outdoor use with
W-A marking.
WARNING! Operation
Read this entire Owner’s Manual before operating this grill.
Leak Test this grill before each use, annually and when any gas components are
replaced.
Follow the lighting instructions carefully.
Do not let the cord hang over the edge of a table.
Do not use this grill for purposes other than intended.
Do not operate this grill with a damaged cord, plug, or after the grill
malfunctions or has been damaged in any manner. Contact Napoleon for repair.
WARNING! Installation & Assembly
Assemble this grill exactly as instructed in the Assembly Guide. If
the grill was assembled in-store, review the assembly instructions
to ensure it is done correctly. This grill is not intended to be installed in or
on boats or installed in or on recreational vehicles.
Perform the required Leak Test before operating the grill.
Do not modify this grill under any circumstances.
Allow grill to cool before installing or removing parts.
Do not use a cylinder that is not equipped with a QCC1 type connection.
Only use the pressure regulator and hose assembly supplied with this grill
or replacement parts specifically recommended by Napoleon.
WARNING! Storage & Disuse
Turn off gas at the propane cylinder or natural gas supply valve.
Disconnect the hose between the propane cylinder and grill.
Remove the propane cylinder and store outdoors in a well-ventilated space
away from children.
Unplug from the outlet when not in use and before cleaning.
DO NOT store propane cylinders in a building, garage, shed, or any other
enclosed space.
Disconnect the natural gas hook-up from the supply when storing the grill
indoors.
WARNING! California Proposition 65
This product can expose you to chemicals including soot,
which are known to the State of California to cause cancer, and
chemicals including carbon monoxide, which are known to the State of
California to cause birth defects or other reproductive harm. For more
information go to www.P65Warnings.ca.gov.
!
!
!
!
!
ES
EMAIL
[email protected]
ONLINE
www.napoleon.com
PHONE:
1-866-820-8686
CONTENTS
Welcome to Napoleon! 3
Safety First
Full System Features 4
Getting Started 5
Gas Connections
Leak Test
Operation 9
Lighting your grill
Grilling Instructions
How to use the Rear Burner & Rotisserie
Illumination Instructions
The Grilling Experience Checklist
How to season cast iron cooking grids
Infrared Grilling Guide 15
Cleaning Instructions 16
Maintenance Instructions 19
Combustion in air adjustment
Stainless in harsh environments
Troubleshooting 21
Warranty 23
49
25

4| Features Napoleon.com | PRESTIGE PRO® Series
Features
Full System Features
The grills illustrated in this Owner’s Manual may differ from the model you purchased. Featured model: PRO 825
!
Rear Infrared Rotisserie
Burner to enjoy succulent
rotisserie meals
Easy access drip
pan for efficient
maintenance
LED SPECTRUM
NIGHT LIGHT™
Control Knobs
with safety glow
Stainless Steel Iconic WAVE™Cooking
Grids for those distinctive sear marks
and even cooking
Dual-level Stainless Steel Sear Plates for
consistent even heating and vaporizing
drippings for more flavourful food
Heavy Gauge Stainless
Steel Burners for long
lasting quality
Instant JETFIRE™
Ignition for quick
and east start-up
Integrated Ice and
Marinade Bucket
with Cutting Board
and Tool Hooks
ACCU-PROBE™Temperature Gauge
to easily read the temperature for
perfect results
ULTRA-GLIDE™ propane tank
storage tray slides for easy of
access (propane models only)
Large Stainless Steel Warming
Rack for increased cooking area
Dedicated Infrared
SIZZLE ZONE™
bottom burners for
perfectly grilled
steaks
Integrated Wood
Chip Smoker Tray
to enhance flavor
Interior Lights
for late night
entertaining
Two Stage power
side burner for
limitless cooking
Easy Locking
Casters safely lock
the grill in position

Napoleon.com | PRESTIGE PRO® Series Getting Started | 5
Getting Started
Getting Started
CAUTION! The hook-up and installation of the gas and hose connection must be performed by a licensed gas fitter, and
leak tested before operating the grill.
CAUTION! Ensure the hoses do not contact any high temperature surfaces of the grill.
WARNING! Accessible parts may be very hot. Keep young children away.
!
DANGER / WARNING! Advises of a hazard that
could result in a fire, explosion, death or serious
physical injury.
WANING / CAUTION! Advises of a hazard that
could result in minor physical injury or property
damage.
Wear protective gloves.
Wear safety glasses.
CAUTION! Hot surface.
!
!
ADDITIONAL SAFE OPERATING PRACTICES
• Do not route the hose underneath the drip pan. Maintain
proper hose clearance to the bottom of the unit.
• Ensure sear plates are positioned properly according to
sear plate installation instructions.
• Burner controls must be off when turning the gas cylinder
valve on.
• Do not light burners with the lid closed.
• Do not operate the rear burner(s) with the main burners.
• Do not close the side burner lid when operating or hot.
• Do not deep fry food on the side burner.
• Do not adjust the cooking grids when operating or hot.
• Do not move the appliance during use.
• Turn off the gas supply at the gas cylinder after use.
• Do not modify the appliance.
• Maintenance should only be done when the grill is cool.
• Do not store lighters, matches or any other combustibles in
the condiment tray.
• Keep all electrical supply cords and fuel supply hoses away
from all heated surfaces.
• Clean the grease tray, drip pan, and sear plates regularly to
avoid build-up and grease fires.
• Keep the infrared burner and main burner venturi
tubes free from spider webs and other obstructions by
inspecting and cleaning it regularly.
• Do not allow cold water (rain, sprinkler, hose etc.) to
contact the heated grill. An immediate temperature
change will chip the porcelain and crack the ceramic
burners.
• Do not use a pressure washer to clean any part of the
grill.
• Do not locate this grill where it can be exposed to high
winds, especially when the wind can come from directly
behind the grill.
• Do not operate appliance under any combustible
construction.
• Never cover more than 75% of the cooking surface with
solid metal.
• This appliance must be kept away from flammable
materials while in use.
Important information.
Do not smoke while performing a gas leak test.
Sparks or flames will cause a fire, explosion,
damage to property, serious physical injury, or
death.
Never use an open flame to check for gas leaks.
Sparks or flames will cause a fire, explosion,
damage to property, serious physical injury, or
death.
DANGER! Immediately shut off the gas supply
and disconnect.
!
STOP
• Appliance PRO500 must always maintain proper
clearance to combustibles 20” (508mm) to rear of unit,
7” (178mm) to sides.
• Appliance PRO665 and PRO825 must always maintain
proper clearance to combustibles 27” (686mm) to rear of
unit, 7” (178mm) to sides.

6| Getting Started Napoleon.com | PRESTIGE PRO® Series
Getting Started
GAS CONNECTIONS
To a Propane Cylinder: Option 1
Only use a 20 lb. (9.1 kg) propane cylinder constructed and marked
in accordance with the Specifications for LP gas Cylinders of the U.S.
Department of Transportation (D.O.T.) or the Standard for Cylinders,
Spheres and Tubes for Transportation of Dangerous Goods and
Commission, CAN/CSA-B339, as applicable.
Only use a gas pressure regulator specified by Napoleon. The
regulator must supply a pressure of 11 inches water column (0.39
psi) and have a QCC1 type fitting.
The cylinder connection device must be compatible with the
connection for this outdoor appliance.
The propane cylinder must have:
• A shutoff valve with a QCC1 connection
• A safety relief device
• A collar to protect the valve
• A listed Overfill Protection Device
Hook-up and Installation
• Check the cylinder for dents or rust, and have it inspected by
your propane supplier.
• Never use a cylinder with a damaged valve.
• Place the cylinder in its designated area on the bottom shelf.
• Ensure the gas regulator hose has no kinks.
• Remove the cap or plug from the cylinder fuel valve.
• Insert the black QCC1 regulator nipple onto the QCC1 fuel valve.
Hand tighten to right. Do not use tools.
• Ensure the hose does not contact with the drip pan or any high
temperature surfaces of the grill because it will melt and cause
a fire.
• Leak test all joints prior to operating the grill. See “Leak Test”.
WARNING! Do not store a spare propane cylinder below the grill head or side burners.
WARNING! Never use a propane cylinder that is beyond 80% full.
WARNING! Follow all specifications and instructions exactly to prevent fire, explosion, property damage,
personal injury, or death.
WARNING! Do not store a spare gas cylinder below the grill head or side burners.
WARNING! Never use a gas cylinder that is beyond 80% full.
WARNING! Follow all specifications and instructions exactly to prevent fire, explosion, property damage, personal
injury, or death.
WARNING! Disconnect the grill and its individual shutoff valve from the gas supply piping system during any
pressure testing in excess of ½ psi (3.5 kPa).
!
2
1

Napoleon.com | PRESTIGE PRO® Series Getting Started | 7
Getting Started
WARNING! Close the individual shutoff valve to isolate the grill from the gas supply piping system during any
pressure testing equal to or less than ½ Psi (3.5 kPa).
WARNING! Check the hose for evidence of excessive abrasion, melting, cuts or cracks. If the hose is damaged,
it must be replaced with an assembly specifically recommended by Napoleon.
!
To a House Gas Supply Line: Option 2
• A gas supply hose and quick disconnect designed for natural gas and certified for outdoor use are included with natural gas
grills.
• Natural gas plumbing must supply a pressure of 7 inches water column pressure to the inlet of the grill.
• Piping and valves upstream of the quick disconnect are not supplied.
• The gas pipe must be sized to supply the BTU/h specified on the rating plate, based on the length of the piping run.
•See“WARNING! General Information” of this manual for installation codes.
1. Hook-up to a gas supply line must be performed by a licensed gas fitter and leak tested before operating the grill.
2. Do not route the hose in close proximity to the drip pan or over top of the back panel.
3. Ensure the hose does not contact any high temperature surfaces.
Quick Disconnect
• Do not install the quick disconnect in an upward direction.
• A readily accessible manual shut-off valve must be installed upstream of the quick disconnect, and as close to it as
possible.
• Connect the flared end of the hose to the fitting on the end of the manifold tube or flex tube (if applicable).
• Tighten using two wrenches. Do not use thread sealer or pipe dope.
• Leak test all joints prior to operating the gas grill. See “Leak Test”.
BE
CAREFUL!
The lid of the grill and
the entire firebox can
become very hot when
in use.

8| Getting Started Napoleon.com | PRESTIGE PRO® Series
Getting Started
LEAK TEST
Why and When to Leak Test?
A leak test confirms no gas is escaping after you connect
the hose to the gas supply.
Each time the tank is refilled and reinstalled, ensure
that there are no leaks in the fitting where the regulator
connects to the tank.
Leak test this grill before use, annually, and when any gas
components are replaced.
Leak Test Steps
1. Do not smoke while performing the test.
2. Remove all sources of ignition.
3. Turn all burner controls to the off position.
4. Turn the gas supply valve on.
5. Brush a half-and-half solution liquid soap and water
onto all joints and connections of the regulator, hose,
manifolds, and valves.
6. Bubbles indicate a gas leak.
WARNING! Never use an open flame to check for gas leaks. Sparks or flames will cause a fire, explosion, damage
to property, serious physical injury, or death.
WARNING! Only use the pressure regulator and hose assembly supplied with the
grill, or one in conformity with local codes.
!
If you find a leak
1. Tighten any loose joints.
2. If the leak cannot be stopped, immediately shut off the
gas supply and disconnect the grill.
3. Have the grill inspected by a certified installer, or dealer.
4. Do not use the grill until the leak has been fixed.
STOP

Napoleon.com | PRESTIGE PRO® Series Operation | 9
Operation
1
2
3
2
3
3
1
2
23
Fig. 1
Fig. 2
Fig. 3
LIGHTING YOUR GRILL
Is it the very first time? Perform a Burn-off
Remove warming rack and run the main burners on high for
30 minutes. It is normal for the grill to emit an odor the first
time it is lit. This odor is caused by the “burn-off” of internal
paints and lubricants used in the manufacturing process and
will not occur again.
Main Burner Lighting
1. Open grill lid.
2. Push and slowly turn any main burner knob counter clockwise
to HIGH position until pilot lights. Continue to push down on
the control knob until the burner lights and then release.
3. If the pilot does not light – immediately turn the control knob
clockwise to the OFF position. Repeat step 2.
4. If the pilot and burner will not light in 5 seconds – turn the
control knob clockwise to the OFF position. Wait 5 minutes for
gas to dissipate. Repeat steps 2 and 3, or light with a match.
(Fig. 1) .
WARNING! Ensure all burner controls are in the OFF position before slowly turning on gas supply valve.
WARNING! Follow the lighting instructions carefully.
WARNING! Make sure the lid of the grill is OPEN while igniting.
WARNING! Do not adjust the cooking grids while the grill is hot, or operating.
WARNING! Do not use the rear burner while operating the main burner.
!
!
Operation
Rear Burner Lighting (if equipped)
1. Open grill lid.
2. Remove warming rack.
3. Push and slowly turn rear burner knob counter clockwise to
HIGH position.
4. Press and hold igniter button until the burner lights, or light
by match.
5. If the burner will not light – turn burner control knob
clockwise to the OFF position. Wait 5 minutes. Repeat step 3
and 4. (Fig. 1)
Side Burner Lighting (if equipped)
1. Open burner cover.
2. Push and slowly turn side burner knob counter clockwise to
HIGH position.
3. Press and hold igniter button until the burner lights, or light
by match.
4. If the burner will not ignite – turn burner control knob
clockwise to the OFF position. Wait 5 minutes. Repeat step 2
and 3. (Fig. 2)
Lighting with a match
1. Clip the match into the supplied lighting rod.
2. Insert the lit match through the cooking grids and sear plates
3. While turning the corresponding burner knob to high. (Fig. 3)
Left
Centre
Tube
Burner
Right
Centre
Tube
Burner
Left
Infra
Red
Burner
Right
Infra
Red
Burner
Igniter
Left Tube
Burner Rear Burner Right
Tube
Burner
Lights
Smoker
Burner
Warming
Burner
Smoker
Tray

10 | Operation Napoleon.com | PRESTIGE PRO® Series
Operation
WARNING! Never grill food directly on the flame side burner. It is designed for use with pots and pans only.
WARNING! Do not close side burner lid while it is operating or hot.
WARNING! Do not deep fry food on the side burner. Cooking with oil can be dangerous.
WARNING! Regularly clean grease out of the entire unit, including the grease tray and the sear plates, to avoid build-up
and grease fires.
!
GRILLING INSTRUCTIONS
Main Burner Use
• Preheat the grill before searing food by operating all main
burners on high with the lid closed for approximately 10
minutes.
• Food cooked for only a short time such as fish and
vegetables can be grilled with the lid open.
• Grilling with the lid closed ensures higher and consistent
temperatures that cook meat more evenly and can reduce
cooking times.
• The cooking grids can be oiled before preheating to
reduce sticking when grilling lean meat such as chicken
breast, or pork.
GRILLING
PRO TIP!
Use a thermometer
to check the internal
temperature of meat
to ensure it is cooked
perfectly.
• Food that takes longer than 30 minutes such as roasts can
be cooked indirectly with the burner lit opposite the food. See
Indirect Grilling.
• Trim excess fat off meat to prevent flare-ups, or reduce the
temperature of the grill.
• Flare ups – move food away from the flames and reduce the
heat. Leave the lid open.
Direct Grilling
This method is often used for searing, or food cooked for only a short
time such as hamburgers, steaks, chicken, or vegetables.
Place food on the cooking grids directly over the heat.
Sear meat first to trap-in the juices and flavor.
Lower the grill temperature to finish cooking to your preference.
Indirect Grilling
This method uses lower temperatures and circulates heat around the
food cooking it slowly and evenly. Use this method to cook larger cuts of
meat, or food prone to flare-ups such as roast, chicken, or turkey.
Turn one or more burners on and place food on the cooking grid where
there is no flame, or burner on.
Grilling at a lower temperature and slower cooking time results in more
tender meats.
Infrared Main Burner Use (if equipped)
Follow the “Main Burner Lighting” Instructions and operate on high for
5 minutes with the lid closed or until the ceramic burners glow red.
Cook the food directly on the grid(s) following the directions on the
"Infrared Grilling Guide". Food can be seared on the infrared burner and
then transferred to the main burners of the grill to finish cooking over
direct or indirect heat, depending on your taste and preference.

Napoleon.com | PRESTIGE PRO® Series Operation | 11
Operation
WARNING! Do not leave food unattended on any lit burners.
WARNING! Keep the lid open if main infrared burner is set on high to prevent accidentally burning food.
!
GRILLING
PRO TIP!
Soak the wood chips
before cooking. It will
burn slowly which
increases the smoky
flavor.
Flame Side Burner (if equipped)
The flame side burner can be used like a stove top to make gravy or soups.
The maximum pot or pan diameter is 10” (24 cm).
Be sure your grill is in a location protected from the wind, or the performance
of the side burner will be affected.
Infrared Side Burner (if equipped)
To operate, follow the “Side Burner Lighting” instructions. The infrared
heat provides an even cooking area for searing food when it’s set to high.
Some side burner models have a height-adjustable cooking grid.
Grilling at Night (if applicable)
Illuminate the control knobs by pushing the light bulb icon on the control
panel.
When a burner is operating, the corresponding knob will glow red, while the
rest will remain blue.
Smoker Burner (if equipped)
Place a small amount of wood chips in the solid portion of the smoker tray
and follow the “Main Burner Lighting Instructions” to ignite the smoker.
Different types of wood produce different tastes (e.g. apple, walnut,
hickory), and they come in multiple variations: chunks, chips, dust or
pellets.
A wisp of smoke is enough to get a nice smoky flavor on your food, so be
mindful of the quantity of wood used.
IMPORTANT! Too much smoke will leave an unpleasant tasting
sooty deposit on the food.
!

12 | Operation Napoleon.com | PRESTIGE PRO® Series
Operation
HOW TO USE THE REAR BURNER & ROTISSERIE
WARNING! Disassemble rotisserie components when finished cooking, wash with warm soapy water, and store
indoors.
WARNING! Use heat resistant grilling gloves when handling the hot rotisserie components.
WARNING! Disconnect rotisserie plug from the outlet when the grill is not in use.
!
Assembling Your Rotisserie Kit (if equipped)
Note: Remove the warming rack prior to using the rear burner and
spit rod. Extreme heat will damage the warming rack.
1. Install the rotisserie motor on the side of the grill using the
mounting bracket(s). Some models have pre-mounted brackets.
2. Once the bracket has been fastened to the grill, slide the
rotisserie motor onto the bracket.
3. Slide the first rotisserie fork just past the middle of the spit rod
and tighten into place. Thread the meat onto the spit rod and
push the meat into the fork. Slide the second rotisserie fork
on the opposite end of the spit rod and push the fork into the
meat until secure. Tighten the fork into place.
4. Carefully insert the pointed end of the spit rod into the
rotisserie motor and set the opposite end across the
hangers. The heavy side of the meat will naturally hang
down to balance the load.
5. Slide the stop bushing onto the spit rod until it is past
the inside of the hood. This will secure the side to side
movement of the spit rod.
6. Tighten the stop bushing and spit rod handle. Place a
metal dish under the meat to collect the drippings.
DID YOU
KNOW?
You can remove the
cooking grids if they
interfere with cooking
larger cuts of meat.
2
1
3
3
IMPORTANT! Always wear gloves when
handling components of the grill.
!
Tips about using the Rotisserie:
• Operate the rear burner on high until the meat
browns. Reduce heat. Keep lid closed.
• Use a thermometer to check the internal
temperature of the meat.
• Roasts and poultry should brown on the
outside and stay tender on the inside.
• Use drippings to baste and make gravy.
• A 3-pound chicken takes approximately 1 ½
hours on medium to high.
• Be mindful of your rotisserie motor capacity.
Never overload your equipment.
• Be sure to always set an evenly balanced load
on your rotisserie.
How to cook multiple chickens
1. Tie or skewer wings to the body of the
chickens.
2. Slide rotisserie fork onto spit rod.
3. Thread first chicken onto spit rod until it
is held into place by the rotisserie fork.
Tighten.
4. Thread next 2 chickens onto spit rod so
all the chickens are close together.
5. Slide second rotisserie fork onto spit
rod and push into chicken until all 3
chickens are squeezed together tightly.
Tighten.

Napoleon.com | PRESTIGE PRO® Series Operation | 13
Operation
ILLUMINATION INSTRUCTIONS
Motion Sensor and Knobs, Oven and Cabinet Lights (if equipped)
Turn the Power Switch ON located on the box inside the grill cabinet.
A red and a blue LED light will turn on. Illumination settings are in Default mode.
Default mode
• Knob light mode Blue
• Brightness on high
• Motion Sensor is On
Knob lights modes
• Blue
• White
• Green - color spectrum mode
Select Knob light mode by holding down the switch to toggle from blue to white to green.
Release it on the desired mode.
Go back to Default mode: by holding down the button for 2 seconds.
Brightness can be adjusted in these modes only
• When you have the knobs on the Color spectrum mode the knobs will slowly cycle
through the color spectrum, starting at green.
• Quickly Press Twice to stop the spectrum at any color you choose
• Press twice again to let it continue changing colors.
Motion Sensor
• The knob and logo lights will remain ON as long as motion is detected
within 1 meter in front of your grill. They will turn off after 15 minutes of inactivity.
• While the motion sensor is ON (as indicated by the blue LED), you can turn the
oven and cabinet lights on and off with the switch.
• Press the button in the box to turn the sensor OFF
(indicated by blue LED).
• Now all your lights are controlled with the switch.
• The oven and cabinet lights will turn off after two hours.
If the motion sensor is OFF, the knob and logo lights will also
shut off after two hours.
Brightness: Press the button to change brightness
between high (100%), medium (65%) and low (35%).
This can only be changed when the knob lights are in
White or Blue Mode
Illumination Modes
Selecting a Color
K
n
o
b
a
n
d
L
o
g
o
L
i
g
h
t
s
w
o
r
k
t
o
g
e
t
h
e
r
I
f
t
h
e
P
o
w
e
r
S
w
i
t
c
h
i
s
O
F
F
T
h
e
i
g
n
i
t
i
o
n
w
i
l
l
n
o
t
w
o
r
k
• The logo and knobs lights work as a set. However, you can also turn the logo
light off while keeping the knobs light on.
• Double click the button to turn on the logo light OFF at any time.
Double click the again to turn back on.
• If the unit is powered OFF and ON again (main power switch), the logo light
will return to its default mode
Logo light ON / OFF

14 | Operation Napoleon.com | PRESTIGE PRO® Series
Operation
THE GRILLING EXPERIENCE CHECKLIST
Refer to this list every time you grill
☐Read Owner’s Manual
Be sure to have read the owner’s manual and all the safety instructions.
☐Clean grease tray
Always ensure you clean the grease tray prior to grilling to avoid fires and flare-
ups.
☐Check the hose
Ensure the grill is off and cool. Check the hose for evidence of excessive
abrasions, or cuts. Have the hose replaced before use if the hose is damaged.
☐Preheat and clean grids
Coat the grids with vegetable shortening and preheat your grill to burn off
excess residue and prevent sticking. Clean cast iron grids with a brass
wire brush and stainless steel grids with a stainless brush. See "Cleaning
Instructions".
NOTE: Stainless steel cooking grids are corrosion resistant and require less
maintenance than cast iron grids.
☐Prep area
Make sure everything you need while grilling such as your utensils, seasonings,
sauces, and dishes are within your reach. Don’t leave your food unattended, or it
could burn.
☐Don’t peek and flip once
Try not to open the lid and peek too much, or heat will escape and throw your
temperature and cooking times off. Flip your food only once, especially steak and
chicken.
☐Leave space
Leave some space on the grill and between food, so you have room to move food
around if you need to.
☐Use a thermometer
Use a thermometer to ensure food is cooked thoroughly. Follow the appropriate
temperatures guidelines for all types of meat, especially poultry.
HOW TO SEASON CAST IRON COOKING GRIDS
This procedure MUST be done prior to first use and repeated every 3-4 uses to keep grids looking new.
1. Remove cast iron grids from the grill.
2. Wash grids with warm soapy water and soft cloth.
Pat dry and allow grids to completely dry.
3. Apply fat/oil evenly using a silicone brush on both
sides.
4. Preheat appliance to 350°F-400°F(176°C-204°C).
5. Install cooking grids and cook for 30 minutes.
6. Apply a second even coat of fat/oil on cooking grids,
and keep cooking for 30 more minutes.
7. Grids are now seasoned.
NOTE: If rust has formed on the cast iron grids,
remove the rust with scouring pad or brass brush and
repeat the seasoning process.
GRILLING
PRO TIP!
Always preheat the grill
before cooking to burn
off leftover residue and
prevent food from sticking
to the grate.
GRILLING
PRO TIP!
Get inspired to create
delicious meals from the
recipes and grilling
techniques at
www.napoleon.com and
Napoleon’s cookbooks.
OIL AND FAT
SUGGESTION!
Grapeseed Oil
Sunflower Oil
Soybean Oil
Extra Virgin Olive Oil
Canola Oil
If not available, select an oil
or fat that has a high smoke
point. Do not use salted fats
like butter or margarine.
•
•
•
•
•

Napoleon.com | PRESTIGE PRO® Series Grilling Guide | 15
Grilling Guide
Infrared Grilling Guide
FOOD CONTROL KNOB SETTING COOKING TIME SUGGESTIONS
Steak
1 inch (2.54 cm) thick
HIGH – 2 minutes each side
Rare – 4 minutes
Ask for marbled fat in cut.
Fat is a natural tenderizer
and keeps meat juicy.
HIGH to MEDIUM – High
heat 2 minutes each side
then turn to medium heat
Medium – 6 minutes
Well done – 8 minutes
Hamburger
½ inch (1.27 cm) thick
HIGH – 2 minutes each side Rare – 4 minutes
Keep patties all the same
thickness for equal cooking
times. Patties 1 inch thick or
more should be grilled using
indirect heat.
HIGH – 2 ½ minutes each
side Medium – 5 minutes
HIGH – 3 minutes each side Well done – 6 minutes
Chicken
HIGH, MEDIUM, LOW – 2
minutes each side then
medium-low to low heat
20 – 25 minutes
Slice joint connecting the
thigh and leg ¾ through for
the meat to lie flat on the
burner and cook evenly.
Pork Chops
MEDIUM 6 minutes each side Choose thick cuts for more
tender meat. Trim off excess
fat.
Spare Ribs
HIGH to LOW – High for
5 minutes then low until
finished
20 minutes each side
turning often
Choose lean meaty ribs. Grill
until meat pulls easily from
the bone.
Lamb Chops
HIGH to MEDIUM – High
for 5 minutes then Medium
until finished
15 minutes each side Choose thick cuts for more
tender meat. Trim off excess
fat
Hot dogs
MEDIUM to LOW 4 – 6 minutes Select larger wieners and slit
lengthwise before grilling

16 | Cleaning Napoleon.com | PRESTIGE PRO® Series
Cleaning
Cleaning Instructions
First Time Use
1. Wash grids by hand with water and mild dish soap to remove
any residue from the manufacturing process. DO NOT wash in a
dishwasher.
2. Rinse thoroughly with hot water and dry completely with a soft cloth
to prevent moisture from entering the cast iron.
Cast Iron Grids
• Season your grids to add a protective coating to prevent corrosion
See Grilling Tips – How to Season your Cast Iron Cooking Grids.
Stainless Steel Grids
• Stainless steel cooking grids can be cleaned by preheating the grill
and using a wire brush to remove residue.
• Stainless steel grids will permanently discolor from regular use
because of high temperatures when grilling.
Infrared Side Burner
• Most drippings and food particles that fall on the infrared burner
surface incinerates immediately because of the high intensity heat.
• Do not clean the ceramic tile with a wire brush.
• Do not use water or other liquids to clean the burner. An immediate
change in temperature will cause cracking of the ceramic tile.
• Light burner and operate on high for 5-10 minutes to remove any
left-over residue.
Inside of the Grill
1. Remove the cooking grids.
2. Use a brass wire brush to clean loose debris from the sides and
underneath the lid.
3. Scrape the sear plates with a putty knife or scraper. Use a wire
brush to remove the ash.
4. Remove the sear plates and brush debris from the burners with a
wire brush.
5. Sweep debris from inside the grill into the drip pan.
WARNING! Always wear protective gloves and safety glasses when cleaning your grill.
WARNING! Accumulated grease is a fire hazard.
WARNING! Cleaning should only be done when the grill is cool to avoid the possibility of
burns.
!

Napoleon.com | PRESTIGE PRO® Series Cleaning | 17
Cleaning
WARNING! Ensure all burners are turned off and grill is cool before cleaning. Do not use oven cleaner to clean any part
of the grill. Do not put cooking grids or any other parts of the grill in a self-cleaning oven to clean. Clean the grill in an
area where cleaning solution won’t harm decks, lawns, or patios.
WARNING! Barbecue sauce and salt can be corrosive and will cause rapid deterioration of the grill components
unless cleaned regularly.
Drip Pan
Every grill head, side burner and drop-in burner have a
corresponding drip pan. It is easily accessible through doors or
openings.
• Grease and excess drippings collect in the drip pan located
beneath the grill and accumulate in the disposable grease tray
below the drip pan
(if applicable).
• Only use Napoleon approved liners on the drip pan. Never use
aluminum foil, sand or any other unapproved material. This can
prevent grease from flowing properly.
• Clean frequently to avoid grease build-up – approximately every
4-5 uses.
Cleaning steps:
1. Slide the drip pan from the grill to access the disposable
grease tray or to clean the drip pan.
2. Scrape the drip pan out with a putty knife or scraper.
3. Replace the disposable grease tray every 2-4 weeks depending
on grill usage (if applicable).
4. See your Napoleon Grill dealer for supplies.
Control Panel
ONLY use warm soapy water.
Text is printed directly on the control panel and will gradually rub
off if abrasive or stainless steel cleaners are used.
Proper cleaning of the control panel will ensure the text remains
dark and legible.
Aluminum Castings
Clean with warm soapy water.
Aluminum doesn’t rust, but high temperatures and weathering can
cause oxidization on the surface of the castings that look like white
spots.
See “Maintenance Instructions” for more information on how to
prevent oxidized aluminum.
Outside Grill Surface
• Only use a stainless steel non-abrasive cleaner. Abrasive
cleaners or steel wool will scratch the finish.
• Always wipe in the direction of the grain.
• Handle porcelain enamel components with care.
• The baked-on enamel finish is glass-like and will chip if struck.
• Stainless steel parts discolor overtime when heated and will
turn a golden or brown hue. This is normal and won’t affect the
performance of the grill.
!

18 | Cleaning Napoleon.com | PRESTIGE PRO® Series
Cleaning
WARNING! It is very important the valve/orifice enters the burner tube when reinstalling the burner after cleaning
and before lighting your grill, or a fire or explosion could occur.
WARNING! Avoid unprotected contact with hot surfaces.
WARNING! Do not use abrasive cleaners or steel wool on any painted, porcelain, or stainless steel parts of your
grill because it will scratch the finish.
!
SAFETY
FIRST!
Always wear protective
gloves and safety
glasses when servicing
your grill.
Insect Screen and Burner Ports
Spiders and insects are attracted to small enclosed spaces.
Napoleon has equipped the burner with an insect screen on the air
shutter. This reduces the likelihood of insects building nests inside
the burner, but doesn’t eliminate the problem.
A nest or web can cause the burner flame to burn a soft yellow or
orange and cause a fire or flashback at the air shutter underneath the
control panel.
1. Remove the screw (s) that attaches the burner to the back wall of
the grill. Slide the burner back and upwards to remove.
2. Use a flexible venturi tube brush to clean the inside of the
burner.
3. Shake loose debris from the burner through the gas inlet.
4. Check the burner ports and valve orifices for blockages: burner
ports can close over time because of cooking debris and
corrosion.
5. Use an opened paper clip, or the supplied port maintenance bit
to clean burner ports.
6. Drill out blocked ports using the supplied drill bit in a small
cordless drill: this can be done with the burner attached to the
grill, but it’s easier if removed from the grill.
7. Do not flex the drill bit when drilling the ports because the drill
bit will break.
8. This drill bit is for burner ports NOT for brass orifices that
regulate the gas flow to the burner.
9. Do not enlarge the holes
10. Ensure the insect screen is clean, tight, and free of any lint
or other debris.
11. Reverse the procedure to reinstall the burner.
12. Ensure the valve enters the burner when installing.
13. Replace sear plate mount and tighten screws to complete
re-installation.

Napoleon.com | PRESTIGE PRO® Series Maintenance | 19
Maintenance
Maintenance Instructions
RECOMMENDATIONS
This grill should be thoroughly inspected and serviced annually by a qualified service person.
• Do not obstruct the flow of ventilation and combustion air.
• Keep the cylinder enclosure ventilation openings located on the side of the cart or enclosure and front and back of the
bottom shelf clear from debris.
WARNING! Keep the grill away from combustible materials, gasoline, and other flammable vapors and liquids.
!
COMBUSTION IN AIR ADJUSTMENT
!
IMPORTANT! This must be done by a qualified gas installer.
• The air shutter is factory set and should not require adjusting
under normal conditions. Adjustments might be required under
extreme field conditions.
• The flames of the air shutter will be dark blue, tipped with light
blue and occasionally yellow when adjusted correctly.
• Too little air flow to the burner will produce soot and lazy yellow
flames.
• Too much air flow to the burner will cause flames to lift erratically
and cause igniting difficulties.
Adjusting the Air Shutter
1. Remove cooking grids and sear plates. Leave lid open.
2. You may have to open the cabinet door or remove the top drawer
(if equipped) to access the air shutter screw located at the mouth
of the burner.
3. Remove the back cover to adjust rear tube burner air shutter.
4. Loosen air shutter lock screw and open or close air shutter as
required. (Fig. 1)
5. Light the burners on high.
6. Visually inspect burner flames.
7. Turn burners off, tighten locking screws, and replace removed
parts when shutters are set correctly.
8. Ensure insect screens are installed.
Note: Infrared burners have no air adjustment.
WE WANT
TO HELP!
Contact the Napoleon
Customer Solutions
Department for
recommended
replacement parts.
1-866-820-8686.
Burner Port
Yellow Tip
Dark Blue
Light Blue
Model Type of Gas Main Burner Rear Tube
Burner Smoker Burner Warming Burner
PRO 500 Propane 1/2” (13mm) Full Open - -
Natural Gas 3/8” (10mm) 1/8” (3mm) - -
PRO 665 Propane 1/2” (13mm) Full Open 1/8” (3mm) -
Natural Gas 3/8” (10mm) 1/8” (3mm) 1/16” (1.6mm) -
PRO 825 Propane 1/2” (13mm) Full Open 1/8” (3mm) 1/8” (3mm)
Natural Gas 3/8” (10mm) 1/8” (3mm) 1/16” (1.6mm) 1/16” (1.6mm)
Fig. 1

20 | Maintenance Napoleon.com | PRESTIGE PRO® Series
Maintenance
WARNING! Turn off gas at the source and disconnect the unit before servicing.
WARNING! Maintenance should only be done when the grill is cool to avoid the possibility of burns.
WARNING! A leak test must be performed annually and when any component of the gas train is replaced, or when
the smell of gas is present.
!
SAFETY
FIRST!
Never cover more than
75% of any main or side
burner cooking surface
with any solid metal
(e.g. griddles or pans)
STAINLESS IN HARSH ENVIRONMENTS
Stainless steel oxidizes or stains in the presence of chlorides and sulfides,
especially in coastal regions, warm and highly humid areas, and around
pools and hot tubs. These stains look like rust, but they can be easily
removed or prevented. Wash stainless and chrome surfaces every 3-4
weeks. Clean with warm soapy water.
Burner Maintenance
• Extreme heat and a corrosive environment can cause surface
corrosion to occur even though the burner is made from heavy wall
304 stainless steel.
Maintenance and Protection of Infrared Burners
Your infrared burners are designed to provide a long service life, but you
must be careful to prevent cracking of their ceramic surfaces. Fractures will
cause the burners to malfunction.
IMPORTANT! Damage resulting from by failure to follow these
instructions is NOT covered by your grill warranty.
!
Steps to Avoid Damaging Ceramic Surfaces
1. Never douse a flame or control flare-ups with water.
2. Do not allow cold water (rain, sprinkler, hose etc.) to come in contact
with hot ceramic burners. An immediate change in temperature will
cause cracking of the ceramic tile.
3. A ceramic burner that becomes wet before use will create steam
when operated later and produce pressure that will crack the
ceramic.
4. Repeated soaking of the ceramic can cause it to swell and expand
producing pressure that will make the ceramic crack and crumble.
5. Inspect the ceramic for possible water soaking if you find standing
water in the grill. Remove the burner if the ceramic is wet. Turn it
upside down to drain the excess water. Bring ceramic indoors to dry
thoroughly.
6. Do not allow hard objects to impact the burner. Take care when
inserting or removing cooking grids and using accessories.
Clearance Ventilation of hot air
• Hot air must have a way to escape the grill for the burners to
function properly.
• The burners can become deprived of oxygen if the hot air is not
allowed to escape causing them to back-flash. The ceramic can
crack if this occurs repeatedly.
Replacing Oven Halogen Bulbs (if equipped)
• Remove the screw securing the housing in place.
• Snap the lens and metal bracket out of the housing.
• Wearing protective gloves, gently pull the old bulb from the socket
and replace with the new bulb.
• Reinstall the lens into the housing and bend the tabs on the front
back into position.
WARNING! Always wear protective gloves when changing the halogen bulb in your grill.