Nationwide Industries VoicePing Teams User manual

Unpacking and Checking the
Equipment
We recommend you to ensure all of the
items listed below are included before
discarding the cardboard box.If any items
are lost or damaged in transit, please
check with our distributor.
Contentsof Box
Items
Number
Handset
1
Lithium Battery
1
Power Adaptor
1
USB Charging
Cable
1
Strap
1
Belt Clip
1
User Manual
1
Charging
Connect the device with AC adapter,
power on, the indicator light color turns
red.
Connect the device and Power adapter by
Micro USB cable. The LED indicator
should turn Red during charging.
The indicator light color turns green when
charging finishes. The indicator light turns
off when exposed to high operating
temperature, poor contact, or battery
damage.
Phone Overview
01

Button Description
NO
Name
Description
1
PTT
Push and
Hold to Talk.
Release
after stop
talking
2
Volume +
Volume Up
3
Volume -
Volume
Down
4
Selection Key
Mouse
Mode
5
Home
Home
6
Back
Back to
Previous
Menu
7
SOS
Long Press
to send SOS
SMS
8
Dialing
Make a
Voice Call
9
Hang-up
Hang-up a
Voice Call.
Long press
to Power
On/Off
10
F3
Backspace/
Del
11
OK
OK: Left,
Right, Up,
Down
12
Keyboard
Mode
change.
13
0
0 or Long
press for
Flashlight
14
Multiple
functions.
See T9
Keyboard.
15
Camera
8MP
Operation
System
Android 7.1
Working
Temperature
-5℃~+55℃
Storage
Temperature
-20℃~+70℃
Working voltage
3.8V
CPU
MT6739 1.5.GHz
RAM
1GB+8GB
Network Support
WIFI (2.4/5) BT
GPS/AGP
Cellular
Frequency
EU
GSM:B2/B3/B5/B8
WCDMA:B1/B5/B8
FDD:B1/B3/B5/B7/B8/B
20/B28a/B28b
TDD:B38/B40
US
GSM:B2/B3/B5/B8
WCDMA:B1/B2/B4/B5/
B8
FDD:B2/B4/B7/B12/B1
7/B28a/B28b/B66
Screen Size
2.4inches
Screen
Resolution
240*320
Camera
Rear camera 8.0MP
Dimension
(H*W*D)
135*60*20.8mm
Weight
≈ 210g
03

Installation
1. Insert SIM Card
(a) SIM 1: T-Mobile
(b) SIM 2: AT&T
2. Insert Micro SD Card
(Optional)
3. Insert Battery
(a) Insert the end
with metal
contacts into the
bottom of the
battery slot;
(b) Press down on
the other end of
the battery
Close the battery
cover
(a) Push up the
battery
cover
socket;
(b) Lock the
battery
latch, slide
the batch to
the right to
lock
(c) To open the battery cover, slide the
battery batch to the left
4. Power ON
(a) Press
and hold
the
power
button
until the
screen is
ON
Connecting to Network
Connect to Wi-Fi
After the device is turned on and the main
screen shows up, click the “Settings” icon
and find the Wi-Fi icon , then click to
enter the check box, make sure the right
side “On” button is toggled on. Choose the
wireless network you want to connect to
abd enter the password.
SIM Cards Settings
You can choose which
SIM card that you want
to activate. Click the
“Settings” icon, and find
the SIM cards icon ,
then click the toggle
ON/OFF for the network that you want to
use.
Connect to Cellular Data
Click the “Settings” icon on the main
screen, find the “More”- “Cellular
networks”. Please check the “Access
Point Names” information is correct.
05
07
09

Find the “Data usage” in “Settings” and
click to enter the check box, switch on the
“Cellular data” button, choose the Cellular
Network you require.
If you have trouble activating your phone
with AT&T, please contact us at:
www.voicepingapp.com/teams
Make a Phone Call
(a) Press Green
Dial Button
(b) Enter phone
number that
you like to call
(c) Press Green
Dial Button
again to start
the call
T9 Keyboard
Your phone comes with
a physical keyboard
which will provide a
tactile experience
during texting.
There are 3 modes for
texting. You can choose
mode based on your
preference.
Dictionary (En) Mode
In this mode, the user can press one time
on the button that contains the desired
letter. The suggested words will appear on
the screen. You can select the words by
using the Up / Down button. The
suggested words will be improved based
on your previous usage.
Example: To type “Hello”: Press keypad
4-3-5-5-6 (Suggested words will appear
on the screen). Press Up/Down to select
other suggestions and Center Key to
Select.
Alphabet (Ab) Mode
In this mode, the user can press the
button that contains the desired letter
many times until the letter on the screen
changes to the desired letter. The user
can refer to the letter sequence on the
keypad.
Example: To type “Hello”: Press keypad
4-4-3-3-5-5-5-wait a while-5-5-5-6-6-6.
Number (12) Mode
In this mode, you can simply press the
button that is containing the desired
number to type.
Example: To type “1234”: Press keypad
1234.
Texting Keypad Description
NO.
Name
Description
1
Star
Long press to switch
Mode (En/Ab/12);
Short press to change
capital mode
2
Backs
pace
Delete previous
character
3
Hash
Key
Short press to space;
Long press to enter
new paragraph
11

4
0
Short press to open
symbol menu; Long
press during number
mode to type “+”
5
1
Short press to insert
symbol using shortcut
Login Google Play
(a) Open the Google Play Store App
(b) Login using your own existing Google
account, or
(c) Sign up to new Google account
Applications
VoicePing Walkie Talkie
VoicePing enables you to Walkie Talkie
long range walkie talkie. You can walkie
talkie in a group or to an individual no
matter how far they are from you. Enjoy
texting, picture and video messaging
unified in one app.
VoicePing Device License Activation
Please refer to the last page of this
booklet to get your login credentials
VoicePing Login
To use the VoicePing features, you will
need to login into the VoicePing App.
Please follow all these steps to Login:
1. The first time you Open VoicePing, it
will ask for some permission, please
Allow all the permissions that are
requested by the App. (Please enable the
permission via the Phone Settings if you
missed this step).
2. Tap on the Login button.
3. Fill in your login credential then proceed
to tap the Login button.
4. You will be directed to the VoicePing
main page once logged in.
Selecting Channel
If you have more than 1 channel under
your company network, you can switch
between channels by the following steps:

1. From the VoicePing main page, swipe
left once to get the Favorite channel list.
2. Choose the channel that you like to talk
to or tap the “+” icon to see all of your
contact list.
PTT Button
You can use the PTT button to talk inside
a channel by simply pressing and holding
the PTT button when you are talking, then
release the button once you are finished.
Keypad Button
You can also use the keypad to search
the channel name that you would lik to
talk in.
SOS Button
The SOS button sends a Page when you
are inside Private channel or to gives you
a priority to talk when you are inside the
Group channel.
Press the SOS button 3 times while you
are inside a Private or Group Channel to
activate.

FastTalkie
Fast Talkie allows you to see the selected
channel on the lock screen. It also allows
for easy change of channels on the lock
screen.
Setting Up FastTalkie
1. Open the Fast Talkie App.
2. Tap Grant Permission button.
3. Turn ON the accessibility for
FastTalkie.
4. Exit the settings, then lock your phone
screen to enjoy the feature.
Screen Lock Mode
While you are in Screen Lock Mode,
please use the D-Pad button Left/Right to
change the channel and the PTT button to
talk in the channel.
Swipe up the screen or press and hold
the Center button to unlock the screen
lock.
Best Wi-Fi Keeper
This application will maintain the Wi-Fi
connection, which is connected to the
phone and prevents signal loss with some
Wi-Fi networks.
It will be helpful when you are using the
device indoor.
Setting Up the Application
1. Open the Best WiFi Keeper App. Then
choose OK on the pop-up dialog that
requests to turn off battery optimization.
2. Choose Yes on the pop-up
confirmation. Let the App run in the
background while you are using the phone
normally.

AnyDesk
This app will provide
remote access to the
phone from another
device.
Simply get the
Anydesk ID from the
user to remote in.
Accessories
Belt Clip
The device will come with a belt clip to
help the user to clamp the device to their
waist instead of putting the device inside
the pocket.
This will help to prevent a miss pressed
button if the device put inside the pocket.
PTT Earphone
The earphone is available for purchase in
our website
www.voicepingapp.com/teams.The
earphone is a one side earbud Push to
Talk earphone with a microphone and
PTT button. It is connected to the
earphone jack of VoicePing Teams.
Safety/Usage Warning
Usage Notes:
• Do not use the phone in an explosive
environment (such as gas, dust, steam,
etc.) or charge the battery
• Please turn off the phone while refueling
or parking at the gas station.
• Do not adopt or modify the machine
whether there is any reason or not.
• Do not let the phone be exposed to
prolonged direct sunlight. Do not place it
near a heating appliance too.

•
Do not put the phone at an extremely
dusty, damp, and splashing place, and do
not place it on an unstable surface.
•
The repair of the phone can only be
carried out by professional technicians, do
not disassemble by yourself.
Battery Storage
Remove battery from the device:
※Charge and discharge the battery to
40%-65% of charge if phone will NOT be
used for 10 days or more. This can greatly
extend the battery life.
※The battery automatically discharges to
below 65% when it is idle for more than 10
days to prevent it from swelling.
※ Store the battery in cool and dry
places (with a temperature lower than
25℃).
Warning for Battery Usage
Simple Troubleshooting
Trouble
Solution
Unable to
turn on
The battery may be
incorrectly installed.
Remove and re-insert the
battery.
The battery might be dead.
Charge or replace the
battery.
The battery may not be in
good condition due to dirt
or damage.
Clean the metal contact
point pole or replace it
Phone Apps
crashes
Force stop some running
applications or restart the
Phone.
Buttons no
response
The buttons may not work
temporarily, restart the
phone.
The buttons are broken,
Contact the dealer or our
company.
White screen
display
The display screen may
not work temporarily,
restart the phone.
The display screen is
broken, contact the dealer
or our company for
Customer service.
Echo or
noise during
connecting
The communication signal
may be weak, make sure
the phone is within network
coverage.
The speaker may be
covered, clean the speaker
surface.
Unable to
identify SIM
Card
The SIM card may be
incorrectly installed. Remove
and re-insert the SIM card.
Sim card may not be in
good condition due to dirt or
damage, Clean the metal
contact point pole or replace
it
Unable to
locate
The GPS signal is weak and
the phone may not be able
to receive the signal. Move
to an open& flat place and
locate it again.
Unable
to Charge
Power adapter plug may be
damaged or poor contacting,
pull out and re-plug the
adapter.
Charging cable connectors
may be damaged or have
poor contact. Pull out and
re-insert the cable.
Short
standby time
The battery life becomes
shorter in a high-
※ Do not overcharge the battery
※ Do not put battery into the
microwave or high-pressure container
※ Do not expose broken battery near
any kind of ignition sources
※If the battery is broken or leaking (or
with abnormal odor), please remove it
from flammable condition immediately.
※If something abnormal presents itself
(odd smell, discoloration, deformation,
etc.), stop charging immediately and
stop using the battery.
17
19

temperature environment,
Replace with a new
qualified battery.
Network Operator problem,
Power consumption
increasing in areas a weak
signal, please temporarily
turn off the device
Unable to
connect the
Network
SIM card cannot work
properly or cannot be used.
Make sure the SIM card has
a balance and is not
overdue.
The mobile network is not
enabled, Switch on the SIM
card network and contact
the Network operator to
activate the cellular network.
Limited Warranty
30 Days 1-1 Exchange Policy
For 1–1 exchange to be valid, items
purchased must be returned within 30
days to our service center. All
accessories, packaging, and receipt must
be presented for the exchange. The
device should not show signs of wear and
tear or product damaged by the
customer's fault. The IMEI of the returned
device should be the same as per receipt
and is a warrantied set sold by SWT
International Pte Ltd
You may opt to choose another item and
pay the price difference. In the event
where the product is no longer sold, a
credit note may be offered and must be
utilized within one (01) month. Extension
of the expiry date is not permitted. Refund
is subject to approval and will be given in
the same mode of payment that was used
in the original purchase (if a credit card is
used, please bring along the same card &
the amount must be credited back into the
same credit card).
14 Days Refund Policy
If the exchange period has lapsed,
customers can proceed to contact the
brand's service center directly for any
repair or warranty claims, if applicable.
Customers are encouraged to contact the
service centers first before visiting and
bring along the original purchasing
receipt/invoice with the faulty product
during your visit
To be eligible for a refund, you have to
return the item you have purchased to us
within 14 calendar days of the purchase.
The device should not show signs of wear
and tear or product damaged by the
customer. Contact our service center for
an appointment for a refund if you had
bought online.
If our products arrive damaged, please
contact us right away and we will handle
the product under a 14-day 1-1 exchange
policy.
Contact Us
Address: 4533 MacArthur Boulevard
Suite #A5175 Newport Beach, CA 92660
Live Chat/Call Hours:
10am-2pm, 9pm-1pm Central Time
Tuesdays through Saturdays
Phone: [phone]
Website: www.voicepingapp.com/teams
Email: [e-mail]
21

VoicePing Device License
Thank you for your purchase of VoicePing Teams with VoicePing Device License.
VoicePing Device License allows you the full features of VoicePing Enterprise
(http://www.voicepingapp.com) at no extra cost and is valid for use on this device
only.
If you have only bought one VoicePing device, you can still test with your own phone
via downloading VoicePing App.
Getting an Account
To activate the license, please open https://act.voiceping.info on your web browser.
You will need to input the IMEI and License code and other info.
We will provide you an account via e-mail once you have registered your product on
the given link.