NCE NCEG30-700 User manual

Wall Mounted Washer
NCEG30-700
NCEG30-700H

XQG30-700 XQG30-700H
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Specification
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CONTENTS
Product features
Safety information
Before start
Non-Washable items
Non-drying items
Before wash
Instructions on detergent
Wash programs
Buttons and functions
Cleaning
Related washing problem
Troubleshooting
Energy efficiency testing program:

It can clean towels, shirts, underwear, socks
and other daily necessities. Create a cleaner
home for you.
Hot wash
Hot wash function ensures that there is no
residual detergent after washing, which
can better protect the baby's delicate skin.
Baby wash (140°F/60°C)
Choose baby washing for daily washing of
baby clothes and underwear.
Product Features
Unique design allows it to wash
clothes quickly and efficiently
Super daily washing function Quick wash
Quick wash takes only 15 minutes. Efficient
washing saves you water, electricity and time.
The special DD inverter
lower noise motor can
effectively reduce the
noise when washing.
Hexagonal
diamond drum
The hexagonal design
on the drum can protect
the clothes and prevent
them from damage.
Transparent door
The the transparent door
design helps you to know
the washing status.
Child lock
The child lock function
can effectively prevent
children from touching
the button and opening
the machine door during
washing.
Drying program
With the drying program,
cloth wash and dry all in
one machine to make
your life easier.
Low noise
Safety Information
WARNING
This product is not suitable for people with physical, sensory or mental disabilities. Please use it safely with
the assistance of a guardian or capable person.
•Ensure vehicle stabilisers (Drop Down Steady) are fully engaged and RV / Caravan is level (refer page 5)
•Do not travel or store any items of clothing or other products in the machine drum. To do so will cause
damage and void the product warranty.
WARNING
Avoid situations that may cause
death or serious bodily harm.
ATTENTION
Avoid situations may result in
minor bodily injury or product
damage.
Do not use the washing machine
when the power cord is damaged
or loose.
Otherwise, it may cause electric
shock, short circuit or fire.
Please contact the after-sales
service center.
If the washing machine is not
operating or is emitting smoke
or giving off an abnormal smell,
please cut off the power supply
and contact the service center
immediately.
Otherwise, it may cause electric
shock, short circuitor fire.
Do not scratch, bend, stretch,
or wind the power cord to cause
damage, distortion, or knot. Do
not place or embed heavy
objects on thepower cord.
Otherwise, it may damage the
power cord and increase the
risk of fire andelectric shock.
Do not use wet hands to unplug
or plug the power cord.
Otherwise, it may case the
electric shock.
Do not dismantle, repair or
reassemble the washing machine
without the assistance of service
engineer.
Otherwise, it may cause fire,
electric shock or personal injury.
Please contact the after-sales
service center.
Ensure power supply voltage,
frequency and current match
with product specification.
Otherwise, it may cause fire
or electric shock.
Lint must not be allowed to
accumulate around themachine.

Plug the power code into an
wall socket that can withstand
at least 10A current and use
the socket for this appliance
only. Never use an extension
cord.
Sharing a wall socket with other
appliances using a power strip
or extending the power cord may
result in electric shock or fire.
If the power cord lead is covered
with dust or water, wipe it with a
dry cloth before use.
Otherwise it may cause a fire.
Do not expose the washing
machine to the wind and rain.
Otherwise, it may lead to electric
shock, fire, technical failure or
machine deformation.
WARNING
Safety Information
Please unplug the power cord
before cleaning or repairing.
Otherwise you might get an
electric shock or get hurt.
Do not spill water on the washing
machine, or it may cause short
circuit or electric shock.
Do not install the washing
machine near the fire. Do
not place candles or cigarettes
on the washing machine.
Otherwise it may cause fire
or deform the machine.
In the event of a gas leak (Such
as propane gas, LP gas, etc.),
Ventilate immediately without
touching the power plug. Do
not touch the appliance or power
cord.
Otherwise, it may cause sparks,
explosions, fires or burns.
For safety purposes, make sure
the wire is grounded, technical
failure or short circuit may lead
to electric shock.
Please read the user manual or
contact the service center for
more information about the
grounding method.
Do not wash items contaminated
with gasoline, kerosene, benzene,
paint thinner, alcohol or other
inflammable or explosive
substances. It is also not allowed
to place the above substances
near the washing machine
This may result in electric shock,
fire, or an explosion.
If the water supply pipe falls
off, the washing machine is
flooded. Please do not enter
the room where the washing
machine is located and contact
the after-sales service center
as soon as possible.
Otherwise it could lead to
electric shock.
Please do not wash and dry
clothes that have been soaked
with gasoline or other inflammable,
explosive and toxic solvents.
These clothes release material
that could ignite or explode. Wash
the clothes by hand first to make
sure all traces of liquids, fixtures
and particles are removed. Then
put it in the washing machine. The
dangerous substances include
acetone, alcohol, gasoline,
kerosene, liquid and detergent
detergents, turpentine, wax,
wax remover and etc.
Safety Information
WARNING
Do not put your hands or
metal objects under the
washing machine while it
is running.
Otherwise, it may cause
personal injury.
When the door lock is fixed,
do not force to open the door.
Otherwise it may break the
door or lock, causing technical
problems of the machine.
Children are forbidden to
operate washing machines.
Never let your child stand
on the washing machine or
put his/her head in the tub.
Otherwise, it may cause
personal injury, burns or
electric shock.
Keep children away from the
washing machine to prevent
their hands from getting stuck
in the door.
Install the washing machine
close to the power socket.
Unplug the power cord if
you will not use the washing
machine for a long time.
Otherwise, it may cause
electric shock, short circuit
or fire.
Do not use sharp objects to
press the button.
Otherwise, it may case the
electric shock.
During operation, do not
put your hands, sticks,
metal objects into the
washing machine tub
or touch clothes.
Otherwise, it may cause
personal injury, burns or
electric shock.
WARNING:
Never stop machine before
the end of the drying cycle
unless all items are quickly
removed and spread out so
that the heat is dissipated.
The appliance is not to be used
by persons (including children)
with reduced physical, sensory
or mental capabilities, or lack of
experience and knowledge,
unless they have been given
supervision or instruction.
Children must be when near
the machine.

ATTENTION
Safety Information
Please turn on the water
faucet to check for water
leakage before use.
Improper connection can
lead to water leakage.
Do not put pets or other
animals into the washing
machine tub.
Otherwise, it may cause
injury.
Do not operate the
washing machine
when the automatic
detergent dispenser
is separated from the
washing machine.
Do not put magnet
near the cover or the
washing machine during
the operation ofthe machine.
Do not use the washing
machine net for washing.
Otherwise, it may cause
abnormal vibration, wall
damage or cause personal
injury.
Do not stand on the
washing machine or
place heavy objects
on it.
Do not install or use the
washing machine on
angle.
Otherwise, it may cause
malfunction or damage
to the machine.
Install the washing machine
on the solid wall or ensure is
securely braced if the
installation is in a RV or
similar.
Otherwise, it may cause
abnormal vibration or noise.
Machine must not be installed
behind a lockable door, a
sliding door or a door with a
hinge on the opposite side to
that of the machine, in such a
way that a full opening of the
machine door is restricted.
06
Safety Information
WARNING
Use a soft wet cloth to
remove detergent or
dirt from the washing
machine.
Residual detergent
or dirt can deform the
plastic part of the
washing machine.
Close the door carefully to
prevent the clothes from
getting stuck.
Otherwise, it may damage
the clothes or cause machine
failure.
Please turn off the water
faucet after use
The purpose is to prevent
leakage caused by improper
connection of inlet hose.
Please press the "START"
button after turning off the
water faucet, and slowly
turn on the faucet after the
water supply is restored or
the water inlet is reconnected
(When after a long period
without using the machine).
Strong air pressure in inlet
hoses and hoses can damage
the washing machine or cause
leaks and personal injury.
Do not use the washing
machine for non-clothing
objects.
Otherwise, it may cause
abnormal vibration, damage
the washing machine or ca
se personal injury.
Do not use the washing
machine for non-clothing
objects.
Otherwise, it can cause
abnormal vibrations during
washing, which can damage
walls, floors, clothes or
washing machine parts.
Remove all liquid detergent
from the washing machine
before moving it.
Otherwise, it may cause
leakage and machine failure.
Do not use strong acid cleaner.
Do not put gasoline,alcohol,
dry cleaners or other flammable
and explosive substances into
the washing machine as detergent.
Please select only household
detergents that are suitable
for the washing machine.
Fabric softeners, or similar
products, should be used as
specified by the fabric softener
instructions.

07
Before Start
Before start
Make sure the drain pipe is tightly connected.
Minor leakage may occur during installation or during an accident
cycle. This is not the result of a malfunction or mechanical failure,
but rather the residual water left over from the product when it is
tested for ex-factory performance.
Connect the water inlet hose and turn on the tap.
Check whether there is leakage around the hose and the inlet hose
connector.
Plug in the power cord.
Attention
If the power cord is damaged, to avoid danger, it must be replaced by
a licensed electrician.
The maximum weight of dry textile materials used in the washing
machine is 3.0kg, and the drying rate is 1kg. The quick washing
procedure recommends washing a small amount of clothes below
1kg.
If chemicals are used to clean clothes, the drying function cannot be
used.
Cotton waste is not allowed to pile up around the machine.
Adequate ventilation must be provided when machine is installed in
a cabinet or a closed space
This washing machine is only for cold water washing. Do not connect
the inlet pipe to the hot water tap.
Check the grounding to prevent electric shock.
08
Before Start
Door
Do not open during
operation Control panel
Power cord Water tap
Please turn off the tap after the
washing cycle is completed
Note: please refer to the installation guide for product accessories.
Max. inlet water pressure: 1.0MPa.
Min. inlet water pressure, if necessary: 0.03MPa.

09
None-washable Items
Polyurethane products containing cotton
or foam (sponge)
Blanket, electric blanket, wool over 10 mm
blanket or carpet
Animal wool pad or carpet
Commercial washing supplements
laundry balls, dust filters, etc.
Rubber, nylon and plastic products
Waterproof pad, sheets
About the clothes Shrinkage problem
Due to the different washing cycle, clothes type, weaving and sewing methods and
management methods, the shrinkage degree of clothes is also different. Please read
the laundry guide of the label carefully before washing.
Non-drying Items
Non-drying Items
Clothes marked as non-drying clothes.
Things that are not resistant to high temperatures.
Items that shrink easily.
Do not dry unwashed items.
Items such as foam rubber (latex foam), shower caps,
waterproof textiles, rubber backed articles and clothes
or pillows fitted with foam rubber pads.
10
Before wash
Waterproof pad or waterproof lining, heavy clothes, door mat, blanket,
non-moisture permeable fabric can not be washed, rinsed, or spin.
Abnormal vibrations in floating laundry can cause personal injury or damage
to washing machines, walls, floors or clothes.
Check the laundry guide label.
Follow the laundry instructions. Wash the colored and white clothes separately.
Turn back the clothes you bought with fleece before washing them.
Classify clothes according to fabric type (cotton, denim, chemical
fiber, etc.) before washing.
Mixed washing can damage clothes.
Wash clothes with stubborn stains by hand before using the washing
machine.
Use detergent or bleach.
Do not use the washing machine to wash clothes that are too thick or
too heavy.
Because heavy clothes can't be evenly distributed in the washing machine
barrel, it will increase the vibration when rotating.
Remove lighters and matches, coins, hair clips, curtain accessories,
and clips from clothes.

Instructions on detergent
Open the door of the washing machine without self-feeding function and pour the
detergent directly into the washing barrel.
The machine with automatic feeding function, take out the detergent box according
to the instruction, pour in the detergent, and select the self-feeding program after
installation.
Addition of detergent (Front load washing machine approved detergent only)
Add detergent according to the recommended volume of detergent.
Concentrated detergent, please add the right amount of water before putting it into
the washing machine or the automatic detergent box (self-feeding function
machine).
Attention
Please read the following instructions carefully before adding detergent.
Add appropriate amount of detergent to the washing machine. Since the machine
uses very less water, please use low foam detergent. The amount of clothes should
not exceed 3kg each time.
Please remove detergent from door and control panel timely. Such pollution may
damage the washing machine.
Excess detergent may cause the following problems or failures.
Excessive amount of detergent can cause excessive foam, prolong the washing
cycle, and disrupt the normal rinse and spin cycle.
After rinsing, the foam may remain on the clothes.
Too much foam from excessive amount of detergent may flow out of the washing
machine.
When the detergent is excessive, the machine may stop working and empty the
water immediately after it is filled with water. At this point, the display time will
stagnate for a long time.
11 12
Wash programs
Hot
wash Standard Baby
care
Quick
wash Spin Tub
clean
Recommended
capacity
Cotton shirt (150g)
A pair of socks (50g)
Underwear set (50g)
Towel (150g)
Kitchen towel (25g)
Baby clothes (150g)
Diapers (50g)
Dress shirt (200g)
Swimsuit (100g)
Long underwear (400g)
Knitwear (350g)
Handkerchief (10g)
Stockings (80g)
Pants (600g)
Shirts
Items
Shirts
Items
Items
Notice
Wash the clothes according to the instructions.
Excessive laundry load may reduce washing efficiency or cause abnormal vibration.
Use the recommended program. Other options are also available. (Different fabric
types may cause clothes deformation).
Sheets
Pairs
Sets
Sheets
Sheets
Pants
Pairs
Sheets
Sets

13
NCEG30-700
Buttons and functions
5. PROGRAM
Press the PROGRAM button
to select a washing program. The
program indicator will display your
selection.
6. CHILD LOCK
After starting, press and hold the
RINSE+ and DELAY START
button for more than 3 seconds to
lock or remove the mode. In the
CHILD LOCK mode, all keys
are not available.
Notice
If the power of the washing machine is interrupted during operation,
the water may be too high or too hot to open the door temporarily.
If the washing machine stops running due to power interruption during
washing or rinsing, please open the door carefully for safety.
7. LED
LED DISPLAY shows washing time
and program information.
14
Notice
Attention
Please do not wash the clothes that not suitable for hot wash.
During the operation of the washing machine, you can press the
START / PAUSE button and select other buttons to change the
settings.
Please check whether the clothes are suitable for hot wash
(Pure cotton baby clothes, diapers, etc.)
Please wash the white, colorful and dark clothes separately.
Hot wash
Choose hot wash program to wash baby clothes, 100% cotton clothes, and anything
that needs to be washed with high temperature water.
1. Open the machine door, put the clothes into the washing machine barrel,
add the detergent and then close the door.
2. Press the POWER button.
3. Press PROGRAM and choose Hot program.
Automatically choose 95 hot water, one rinse cycle and one time spin
process.
Note: press the RINSE+ button could change the times of rinse cycle.
( 5 times is the maximum rinsing cycles can be selected)
4. Press START / PAUSE button.
After door locked, program will start properly.
WASH 3.0KG
Hot
Hot
WASH 3.0KG
1. POWER
Use POWER button to turn on or
off the washing machine.
2. START/PAUSE
Use START/PAUSE to run or stop
the washing machine.
3. DELAY START
Press the DELAY START button to
select the washer commencement
time, which can be set between 2-24
hours.
4. RINSE+
After selecting the washing program,
press the RINSE+ button to
increase the number of rinsing times.
Apply same method to increase spin
time.

16
Notice
During the operation of the washing machine, you can press the
START / PAUSE button and select other buttons to change
the settings.
Baby care
Choose the Baby care program for daily cleaning of baby clothes and underwear.
15
Notice
Please do not fold up the daily clothes such as towel,
socks and shirt for washing.
Normal
Choose the normal program for daily washing of clothes (towels, socks and shirts) and
other regular clothes.
During the operation of the washing machine, you can press the
"START/ PAUSE" button and select other buttons to change
the settings.
1. Open the machine door, put the clothes into the washing machine barrel,
add the detergentand then closethe door.
2. Press the "POWER" button.
3. Press "PROGRAM" and choose "Normal" program.
Automatically choose 40 water temperature, two rinse cycles and one
time spin process.
Note: press the "RINSE+" button to adjust the times of rinse cycle.( 5
times is the maximum rinsing cycles can be selected)
4. Press "START / PAUSE" button.
After doorlocked, program willstart.
WASH 3.0KG
WASH 3.0KG
Hot Hot
1. Open the machine door, put the clothes into the washing machine barrel,
add the detergent and then close the door.
2. Press the POWER button.
3. Press PROGRAM and choose Baby care program.
Automatically choose 60 water temperature, two rinse cycles and one
time spin process.
Note: press the RINSE+ button could change the times of rinse cycle.
( 5 times is the maximum rinsing cycles can be selected)
4. Press START / PAUSE button.
After door locked, program will start properly.

18
Notice
During the operation of the washing machine, you can press the
START / PAUSE button and select other buttons to change
the settings.
This procedure is ideal when washing a
small amount of clothes.
Spin
Select the spin program to dry the clothes, without wash and rinse programs.
17
Notice
During the operation of the washing machine, you can press the
START / PAUSE button and select other buttons to change
the settings.
Select this procedure when washing a small
amount of clothing or clean clothes, it finish
the washing process in a short time.
Quick
Choose the quick wash program for a small amount of clothes with a short washing time.
1. Open the machine door, put the clothes into the washing machine drum,
add the detergent and then close the door.
2. Press the POWER button.
3. Press PROGRAM and choose Quick program.
Without heating, one rinse cycle and one time spin process.
4. Press START / PAUSE button.
After door locked, program will start properly.
1. Open the machine door, put the clothes into the washing machine drum,
then close the door.
2. Press the "POWER" button.
3. Press "PROGRAM" and choose "Spin" program.
The default spin time is 6 minutes. If you need to increase the spin time,
please press the "RINSE+" button to select (Maximum 11 minutes).
4. Press "START / PAUSE" button.
After door locked, program will start properly.
WASH 3.0KG
Hot Hot
WASH 3.0KG

Tub clean
19
Select the Tub clean program to clean the barrel of the washing machine.
Do not put any clothes in during Tub clean program.
1. Open the machine door, add detergent or washing machine cleaning agent in
tub and then close the door.
2. Press the POWER button.
3. Press PROGRAM and choose Tub clean program.
Automatically choose 95 hot water, two rinse cyclesand one time spin process.
4. Press START / PAUSE button.
After door locked, program will start properly.
Notice
All programs, including the RINSE+ cannot be added
Do not put clothes in the washing machine under this Tub clean
program.
It is recommended that you use the Tub clean
program once a month to clean the barrels in the
washing machine.
20
NCEG30-700H
Buttons and functions
Notice
If the power of the washing machine is interrupted during operation,
the water may be too high or too hot to open the door temporarily.
If the washing machine stops running due to power interruption during
washing or rinsing, please open the door carefully for safety.
1. POWER
Use POWER button to turn on or
off the washing machine.
2. START/PAUSE
Use START/PAUSE to start or stop
the washing machine.
3. DRYING
Press the DRYING button, and the
drying indicator on the control panel
is on, indicating that the drying
function is selected. While the
indicator is off, indicating that the
drying function is not selected.
4. RINSE+
After selecting the washing program,
press the RINSE+ button to
increase the number of rinsing times.
Apply same method to increase spin
time or drying time
WASH 3.0KG
Hot
Hot
WASH + DRY 3.0KG
5. PROGRAM / DELAY START
Press the PROGRAM / DELAY
START button to select a washing
program. The program indicator will
display your selection.
(If DELAY START is required,
please press and hold "PROGRAM/
DELAY START" button for 3 seconds
after machine started. When entering
the DELAY START mode, the LED
DISPLAY will show 02 flashing. After
the selected time, the program will
start. Not required to press the
START/PAUSE button.
6. "CHILD LOCK"
After starting, press and hold the
"RINSE+" and "DRYING" buttons
together for more than 3 seconds to
lock or remove the "CHILD LOCK"
mode. CHILD LOCK mode, disables
all keys .
7. LED
LED DISPLAY shows washing time
and program information.

22
Normal
Choose the normal program for daily washing of clothes (towels, socks and shirts) and
other regular clothes.
Notice
During the operation of the washing machine, you can press the
START / PAUSE button and select other buttons to change
the settings.
Please do not fold up the daily clothes such as towel,
socks and shirt for washing.
21
Hot wash
Choose hot wash program to wash baby clothes, 100% cotton clothes, and anything that
needs to be washed with high temperature water.
Notice
Attention
Please do not wash the clothes that not resistant to high temperature.
During the operation of the washing machine, you can press the
START / PAUSE button and select other buttons to change the
settings.
Please check whether the clothes are suitable for boilling wash
(Pure cotton baby clothes, diapers, etc.)
Please wash the white, colorful and dark clothes separately.
1. Open the machine door, put the clothes into the washing machine drum,
add the detergent and then close the door.
2. Press the "POWER" button.
3. Press "PROGRAM / DELAY START" and choose "Standard" program.
Automatically choose 40 hot water, two rinse cycles and one time spin
process.
Note: press the "RINSE+" button could change the times of rinse cycle.( 5
times is the maximum rinsing cycles can be selected)
4. Press "START / PAUSE" button.
After door locked, program will start.
1. Open the machine door, put the clothes into the washing machine drum, add
the detergent and then close the door.
2. Press the POWER button.
3. Press PROGRAM / DELAY START and choose Hot wash program.
Automatically choose 95 hot water, one rinse cycle and one time spin
process.
Note: press the RINSE+ button could change the times of rinse cycle.
( 5 times is the maximum rinsing cycles can be selected)
4. Press START / PAUSE button.
After door locked, program will start properly.
Hot
WASH + DRY 3.0KG
Hot
WASH + DRY 3.0KG

23
Baby care
Choose the Baby care program for daily cleaning of baby clothes and underwear.
Notice
During the operation of the washing machine, you can press the
START / PAUSE button and select other buttons to change
the settings.
24
Quick
Choose the quick wash program for a small amount of clothes with a short washing time.
Notice
During the operation of the washing machine, you can press the
START / PAUSE button and select other buttons to change
the settings.
Select this procedure when washing a small
amount of clothing or clean clothes, it finish
the washing process in a short time.
1. Open the machine door, put the clothes into the washing machine drum,
add the detergent and then close the door.
2. Press the POWER button.
3. Press PROGRAM / DELAY START and choose Baby care program.
Automatically choose 60 water temperature, two rinse cycles and one
time spin process.
Note: press the RINSE+ button could change the times of rinse cycle.
( 5 times is the maximum rinsing cycles can be selected)
4. Press START / PAUSE button.
After door locked, program will start.
1. Open the machine door, put the clothes into the washing machine drum,
add the detergent and then close the door.
2. Press the POWER button.
3. Press PROGRAM / DELAY START and choose Quick program.
Withou heating, one rinse cycle and one time spin process.
4. Press START / PAUSE button.
After door locked, program will start.
WASH + DRY 3.0KG
Hot
WASH + DRY 3.0KG
Hot

25
Spin
Select the spin program to dry the clothes, without wash and rinse program.
Notice
During the operation of the washing machine, you can press the
START / PAUSE button and select other buttons to change
the settings.
Select this procedure when washing a small
amount of clothing or clean clothes, it finish
the washing process in a short time.
Mins
Mins
Mins
Mins
Mins
26
Drying
Choose drying program to dry the washed clothes.
1. Open the machine door, put the clothes into the washing machine drum,
and then close the door.
2. Press the POWER button.
3. Press DRYING button to choose drying program.
4. Press the RINSE+ button to adjust the setting drying time from
120-150-180-60-90 minutes. (LED display 2H-2H/30-3H-1H-1H/30).
Notice
Do not dry the clothes that are not allowed to dry.
Display time corresponding table
Display Time Notes
2H and 30 alternate display
1H and 30 alternate display
5. If washing process is required, first press the START / PAUSE
button to select the required program, and then press the DRYING
button.
6. Press START / PAUSE button.
After door locked, program will start properly.
1. Open the machine door, put the clothes into the washing machine drum,
then close the door.
2. Press the POWER button.
3. Press PROGRAM / DELAY START and choose Spin program.
The default spin time is 6 minutes. If you need to increase the spin time,
please press the RINSE+ button to select (Maximum 11 minutes).
4. Press START / PAUSE button.
After door locked, program will start properly.
5. Display En after washing, and continue to shake and scatter slowly for 12
hours. Keep clothes from clumping and wrinkling. During this period,
press the power button to remove the clothes for drying.
WASH + DRY 3.0KG
Hot
WASH + DRY 3.0KG
Hot

27
Cleaning
Follow the following cleaning instructions to ensure the long-term healthyful use of the washing
machine.
WARNING
Unplug the power cord before cleaning the washing machine.
Otherwise it may result in electric shock or personal injury.
So not spill water on the washing machine.
Otherwise it could lead to a short circuit or an electrical shock.
Barrel cleaning
Rust: rust may be caused by putting rusty water or rusting items, such as hair
clips into the barrel, or by water staying in the bucket for too long.
Derusting: squeeze the derusting paste onto the soft cloth or sponge, and then
wipe off the rusty parts.
Detergent residues :(dark and stain) if you use the washing machine for long
periods of time, add too much detergent, or repeat the cleaning process with
a detergent that is not completely dissolved, the detergent residues may
contaminate the clothing.
Do not use wire brush, or the barrel will be damaged.
Washing machine cleaning
Attention
Attention
Do not use synthetic detergents, diluents for products containing
benzene. Otherwise the plastic parts of the washing machine could
be damaged.
Use chemical cleaners as described in the user's manual.
Use a damp cloth to clean the washing machine.
Clean the drain filter
Unscrew the filter cap screw.
Clean filter
Install the filter clockwise and tighten the screw with a screwdriver.
Before opening the filter, place a water container on the bottom.
Water may flow out after opening the filter.
Do not attempt to open the filter cover when the product is running
to avoid scald.
28
Related washing problem
The following instructions describe the cleaning of the washing machine parts after long time use.
Does freezing cause a malfunction in the washing machine?
At the end of the washing process, a small amount of water will remain in the water
hose or washing machine barrel. Water can freeze at low temperature. In this case,
follow the instructions below.
1. Add machine barrel cleaner into the barrel.
2. Select the Tub clean program (Without Tub clean program,
you could select the Boilling program).
3. Press the START / PAUSE button to start cleaning.
Wrap a hot towel around the joint of the water hose.
Turn off the water tap and separate it from the inlet pipe. Then put the water hose
in hot water (less than 50 ).
Add 2L hot water in the washing machine barrel and wait for 10 minutes.
(less than 50 ).
Reconnect the inlet hose, turn on the water tapt, and check the water supply and
drainage system.
How do I clean the machine water barrel?
Buy washing machine barrel cleaner at seller's place.
Please use the cleaner properly according to the instructions.
Clean the barrel according to the following instructions.

29
Troubleshooting
Sprocess Problem
Action
Before start
Washing
Spinning
Draining
Others
For first use, there may be a small
amount of water in drain hose or machine.
This is a normal phenomenon,the residual water can
be from the final factory inspection.
No power to the Machine
Machine does not operate
There is a water leak detected Has the water inlet hose been connected to the faucet
and washer inlet correctly?
Is the faucet / tap damaged?
No or slow water
Is the water tap turned on? Is the water off?
Is the water inlet valve blocked? (Please clean the inlet
valve)
Is water tap, or inlet pipe frozen?
Has the delay start function been selected?
Has the “START/PUASE” button been pressed ?
Is the inlet hose bent or kinked preventing water flow?
Is the water pressure too low?
Machine emits abnormal sound
Is the machine tilt ed, off balance or vibrating?
Have foriegn objects entered the drum or hoses?
Is it the clothes have button,or zipper making noise?
Is it the working sound of the drain pump or motor?(It is
normal)
Poor washing effect Is the type and amount of detergent appropriate?
Has the correct program been selected ?
Machine stops during wash cycle
Does the weight of the clothes exceed the standard
washing capacity of the washing machine?
Have you chosen the “Night Wash” program?
Stops while the washing machine is
running
Is there a sudden power or water outage?
Have you pressed the START/PAUSE button?
Spin cycle does not operate The washing machine program is in drainage time, and
it will take some time before spin process begins.
Are clothes knotted or wound causing out of balance?
Loud spin vibration sound
Is the washing machine is not secure on the wall?
Check the clothes are knotted or wound?
Does the washing machine touch anything else?
Whether any foreign objects are present in drum?
The clothes are still wet after spin
Different types of clothing have different spin effects.
Are there too many or too few clothes and the
washing machine eccentrically protected?
No drainage or slow drainage Has the drain hose been bent, blocked and frozen?
Is the filter blocked?
The control panel feels hot It is a normal heat dissipation of the electronic
components.
The washing is not finished after the
cycle time selected is complete
Clothes are offset during washing process.
Bad inlet and drainage conditions lead to time extended.
30
Troubleshooting
Sometimes it is not necessarily a fault in the following cases. Before commissioning a repair
agent, please check and confirm according to the following list.
Error code Code definition How to remove
Abnormal Drainage
Clean the filter first and then drain it again. If still
abnormal, please contact the after-sales service
center.
Abnormal Door lock Pause the program and press the start button to
unlock and lock the door again.
Abnormal Temperature sensor Please contact your place or purchase or the after-
sales service center.
Abnormal Heating
Abnormal Water flow
Pause the program, check the inlet system, and clean
the inlet valve. If the problem remains, please contact
your place or purchase or the after-sales service
center.
Power off and restart. If the problem remails,
contact your place or purchase or the after-sales
service center.
Motor stop alarm
Power off and restart. If the problem remains, contact
your place or purchase or the after-sales service
center.
Water level overflow alarm
Power off and restart. If the problem remains,
contact your place or purchase or the after-sales
service center.
Power off and restart. IIf the problem remains,
contact your place or purchase or the after-
sales service center.
Abnormal Water level sensor
Automatic release. If the problem remains, contact
your place or purchase or the after-sales service
center.
Contact your place or purchase or the after-sales
service center.
Abnormal control panel display
Uneven distribution during spin Shake and scatter the clothes evenly.
Abnormal drain motor
Power Input Error
Please check whether the voltage is too high.
The problem will be solved when the voltage is
back to normal.
Automatic dispensing box
with little or no detergent The detergent is low, deteregent needs to be added.
Abnormal Function or Motor Error
Power off and restart after 30 seconds. If the problem
remains, contact your place or purchase or the
after-sales service center.
After the alarm, the buzzer will ring once every 10 minutes to remind the user that it will
not stop unless the user intervenes.
Inlet pressure 0.03mpa - 0.5mpa.
Energy efficiency testing program:
Press RINSE+ + POWER to enter the energy efficiency testing program. Select half-load
or full-load by pressing the third key from left to right. If full-load is set, the time will be displayed
alternately as 5H (H is uppercase) and 36 . If half-load is set, the time will be displayed
alternately as 5H (H is lowercase) and 36 .
Is the CHILD LOCK function set?
After selecting the program, please press the
START/PAUSE button to start the program.
Is there power to the connected power-point?
Is the power plug firmly plugged into the socket?
Is the fuse or current circuit breaker of the power in good
condition?
Has the "POWER" switch been pressed firmly to engage?
Is the water faucet been turned on?
Is the delay start function set?
Has the START/PAUSE button has been pressed to
start cycles?

REPAIR, RETURN & REFUND POLICY
About our Policy
At NCE Pty Ltd (NCE) we want our customers to be completely satisfied with their purchase. We therefore recommend that you read and become
familiar with our Repair, Return and Refund Policy and our NCE General Terms and Conditions of Trade.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
1. If a fault covered by warranty occurs, the customer must first contact the NCE Customer Service or Warranty Department.
2. Any warranty claim must be accompanied by proof of purchase, full details of the alleged defect (including clear photos), and
appropriate documentation (such as historical and maintenance records).
3. The customer must make the goods available to NCE or its authorised repair agent for inspection and testing.
4. If such inspection and testing finds no defect in the goods, the customer must pay NCE's usual costs of service work and testing. The
customer must bear the cost of the transport of the goods to and from NCE or the authorised repair agent, and all insurance of the
goods.
5. Goods returned for repair or credit will be assessed and repaired or replaced within a reasonable time.
6. Credits will normally be processed within 14 days* of your goods being returned to NCE’s nominated warehouse.
7. Where goods have been assessed to be repairable under this warranty, you may be supplied with details of an authorised repairer.
You may also be provided with an indicative repair and/ or replacement time, which may vary due to reasons beyond our control, or
the repairer’s reasonable control, such as part availability and incorrect fault description.
8. NCE does not take any responsibility for any repairs and/ or replacements carried out without our prior written consent.
9. NCE will endeavour to locate a service agent within a reasonable and acceptable distance to the caravan’s location (within 50kms). If
this is not possible, the claimant/owners travel plans and next ‘major’ town or city location will be required.
10. If a replacement item is required, NCE will require the location of the caravan and owners for the next 14 days to allow for pick, pack
and postage. If the owners are traveling, NCE require next major town or city location.
(a) the goods have been repaired, altered or modified by someone other than NCE or an authorised repair agent;
(b) the alleged defect in the goods is within acceptable industry variances;
(c) NCE cannot establish any fault in the goods after testing and inspection;
(d) the goods have been used other than for the purpose for which it was designed;
(e) the defect in the goods has arisen due to the customer's failure to properly use and maintain the goods in accordance with NCE's
instructions, recommendations and specifications (including applicable maintenance schedules);
(f) the defect in the goods has arisen due to the customer's request to customise the goods;
(g) the goods have been subject to abnormal conditions, including environment, temperature, water, fire, humidity, pressure, stress or
similar;
(h) the defect has arisen due to abuse, misuse, neglect or accident;
(i) unauthorised parts or accessories have been used on or in relation to the goods; or
(j) the goods has been overloaded or involved in an accident.
The warranty does not extend to:
(a) damage or defects caused by normal wear and tear, including impact or stone damage;
(b) water damage caused by creek crossings, flooding and other similar conditions;
(c) damage or defects caused by excessive speed, hard impact or use of the goods inunsuitable 4WD or off-road applications;
(d) the aesthetics of galvanising, coating and protectant treatments used.
Damaged Goods
NCE recommends that you immediately inspect any goods that we deliver or that you collect from any of our warehouses to ensure you are
completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If any goods arrive damaged, please contact your NCE Account Manager as soon as possible so a Return Authority Number can be arranged for
the goods to be inspected. Goods must be returned within a reasonable time. The acceptance of the goods delivered shall be deemed for all
purposes to have taken place 30 days* from the date of delivery.
If a purchaser receives a product that is damaged in transit from NCE, the purchaser should:
Refuse to accept delivery of the product;
Direct the courier to "Return goods to sender"; and
Notify the NCE Customer Service or Warranty Department immediately.
NCE will not accept warranty claims on items delivered to the requested destination and inspected at time of delivery by the purchaser that are
subsequently deemed to be damage in transit, after 7 days of delivery from the delivery date.
Your Account Manager may take the following steps in order to determine the best way to proceed:
Visit you on site to inspect the goods within 5 working days* from your initial contact with NCE; or
Where your location prevents an immediate on-site visit, we may ask you to email photos documenting the damage to your Account
Manager.
Your Account Manager will require the following information to ensure your claim is resolved as quickly as possible:
Original invoice number
Description of damage or repair required
Photos of damage or repair required
Chassis number
Make, model or part number
Caravan build date
No goods will be accepted for return until a Return of Goods Authority Number has been supplied to you. Goods must be returned in the condition
received by you with all original packaging, accessories and/ or manuals.
Limitations
NCE makes no express warranties or representations other than set out in this warranty.
The repair or replacement of the goods or part of the goods is the absolute limit of NCE's liability under this express warranty.
Contact Us
If you have any questions regarding this policy, please contact our Head Office or your Account Manager.
NCE Pty Ltd ACN 105 213 045
Address: 34-48 Stanley Drive Somerton VIC Australia 3062 Telephone: [phone] Email: [email protected] Website: www.nce.com.au
* Estimated resolution days may vary to circumstances beyond ours/ or our suppliers control.
*Refers to calendar days.
NCE offers the following warranty in relation to its goods.
The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded.
Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federallegislation applicable to the supply of goods
and services which cannot be excluded, restricted or modified.
NCE warrants to the original purchaser that, subject to the exclusions and limitations below, all parts of the manufacture and assembly of the goods
carried out by NCE will be free from defects in materials and workmanship for a period of 12 months from the date of purchase (Warranty Period).
This warranty is not transferable to a subsequent customer if the goods are sold by the original customer during the Warranty Period.
If a defect appears in NCE's manufacture or assembly of the goods before the end of the Warranty Period and NCE finds the goods to be defective
in materials or workmanship, NCE will, in its sole discretion, either repair or replace the goods or the defective part of the goods free of charge, or
provide a credit or exchange.
NCE reserves the right to replace defective parts of the goods with parts and components of similar quality, grade and composition where an
identical part or component is not available. Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods.
Where your rights under the Australian Consumer Law or this warranty do not apply, we may provide you with an indicative cost estimate to repair
the goods.
Change of mind
Please choose carefully as credits and returns are not provided where you have simply changed your mind or made a wrong selection.
We recommend that you carefully review any orders before proceeding. Goods can not be accepted for return unless agreed in writing by NCE and
a restocking charge of 25% may apply.
Replacement item warranty
Should a replacement item be supplied by NCE ‘under warranty’ due to damage or product failure of original item purchased, NCE will warrant the
replacement item for the remaining warranty period only of the originalitem warranty.
Warranty Claims
Warranty repairs on caravans
NCE will not accept any claim for reimbursement for repairs or rectification carried out without prior authorisation from NCE Management. A written
quote for the repair can be supplied, however NCE reserves the right to compare and assess the quote with an alternative repairer.
Exclusions
Where the warranty does not apply, no credit will be issued and no further action will be entered into. The warranty will not apply where:
31 32