NCI Technologies NCI - 465 WMU User manual

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NCI – 465 WMU HANDHELD
USER MANUAL
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NCI‐465FirmwareVersion5.2.9.8 ii
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FirmwareVersion5.2.9.8
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REVISIONLEVELCHANGENOTICEDATE
5.2.8.3Original5.2.8releaseMarch24,2011
5.2.9.8Updatedtocurrentrelease October17,2011
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©Copyright2011NCITechnologies

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NCI‐465FirmwareVersion5.2.9.8 iii
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TableofContents
©Copyright2011NCITechnologies............................................................................................ii
1.ProductIntroduction...........................................................................................................1
1.1Layout–FrontView.....................................................................................................1
1.2Layout–TopView.......................................................................................................3
1.3Layout–BottomandRearView..................................................................................3
1.4Accessories..................................................................................................................4
2.TurningtheUnitOnandOff...............................................................................................5
2.1 NotesonBatteriesandCharging.................................................................................5
2.2 Turningtheuniton......................................................................................................7
2.2.1CID,ORDER#andTECHIDfields...........................................................................7
2.3Turningtheunitoff.....................................................................................................8
3.PerforminganAutomaticTestontheSubscriberLine‐CPEEMULATION.........................8
3.1AutomaticTestProcessFlow.......................................................................................8
3.1.1AdditionalTestResultInformation...........................................................................13
4.PerforminganAutomaticTestontheSubscriberLine–DSLAMEMULATION.................14
4.1AutomaticTestProcessFlow.....................................................................................14
4.1.1AdditionalTestResultInformation...........................................................................16
5.PerformingAdditionalManualTestingFunctions............................................................18
5.1.ManualTest–DMM..................................................................................................18
5.1.1.DMMTesting–Non‐WorkingPairTest.....................................................................19
5.1.1.1DMMTesting–Tones...........................................................................................21
5.1.2.DMMTesting–InServicePair..................................................................................22
5.1.2.1ProgrammingQuietlineTestNumbers................................................................22
5.1.2.2ProgrammingANITestNumbers..........................................................................23
5.1.2.3SendingTonesonanActiveLine...........................................................................24
5.1.3.QuietlineTest...........................................................................................................24
5.1.4.ANITest(AutomaticNumberIdentification)............................................................27
5.2SELT–SingleEndedLineTest....................................................................................29
5.3DELT–DoubleEndedLineTest.................................................................................31
5.4PingTestandFileDownloadTest..............................................................................32

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NCI‐465FirmwareVersion5.2.9.8 iv
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5.5EthernetTesting–ETH..............................................................................................33
5.6EthernetTesting–CableTest....................................................................................35
5.6.1OpenCableTest........................................................................................................35
5.6.2LinkedCableTest.......................................................................................................36
5.6.3LoopedCableTest....................................................................................................37
5.7HPNATests................................................................................................................39
5.8TestingCoaxCable.....................................................................................................40
5.9RetestFunction..........................................................................................................41
6.NCI465SetupMenu.........................................................................................................42
6.1InitialSetupScreen....................................................................................................42
6.2TestModeandContrastSetup..................................................................................43
6.3 Units,GaugeandLanguageSetup.............................................................................44
6.4 ReviewingDateandTime..........................................................................................45
6.5CheckingandUpdatingFirmwareRelease................................................................46
6.6UploadingSavedTestResults....................................................................................49
6.7CustomerNumber,SerialNumberandMACaddress...............................................51
6.8 TestingtheBatteryandChargingSystem.................................................................52
7 NCI465ErrorMessages....................................................................................................54
8TroubleshootingTable......................................................................................................55
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NCI‐465FirmwareVersion5.2.9.8 1
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1. ProductIntroduction
TheNCI‐465isaportablehandheldunitdesignedspecificallytomeetandexceedcustomer
expectationsforfastturn‐upandfaultdiagnosticsofPOTS,DSL,VoIPandIPTVserviceswithminimal
trainingforthefieldtechnician.
1.1 Layout–FrontView
TheFollowingviewsdepictafrontviewlayoutoftheNCI465displayandkeypad.
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KeypadDefinitions
KEYFUNCTION/MEANINGDESCRIPTION
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On/Off Pushon–PushandHoldtoTurnoff
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DisplayCursorMovementMoveup/downorLeft/righttomovecursor
inDisplayAreaforadditionalinformation
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DisplaysPassFailorMarginalline
condition
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BLINKINGindicatesTESTINPROCESS
GREEN–IndicatesTestOKrelativetotheKEY
andinternalthresholdsassociatedtotheKEY.
RED–IndicatesFailedrelativetotheKEYand
internalthresholdsassociatedtotheKEY.
YELLOW–IndicatesMarginalrelativetothe
KEYandinternalthresholdsassociatedtothe
KEY.
1stRow
1–TestOK–VerCodeResults
2– DigitalMultiMeter(DMM)–POTSTesting
3–SingleEndedLoopTests(SELT)
2ndRow 4–DSLTest
5–AnalyzedErrorResults
6–DoubleEndedLoopTests(DELT)
3rdRow
7–IPTest
8–EthernetTest
9–VoIP/IPTVTest
4thRow
ESC –ESCButton
0–Setup
CR –EnterButton
DisplayArea
PowerButton
CursorMovementButtons
Pass/FailLEDIndicators

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NCI‐465FirmwareVersion5.2.9.8 2
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KeypadDefinitions
KEYFUNCTION/MEANINGDESCRIPTION
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TESTOK‐TOK
Depressthiskeyafterthetestis
completetoviewtheresultsofthe
PASS,FAILorMARGINALLED
indication.
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DIGITALMULTIMETER‐DMM
Depressthiskeytoperforma
completePOTSDMMtest.
SEESECTION5.1forinformationona
completePOTStest
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SINGLEENDEDLINETEST–SELT
DepressthiskeytoperformaSELT
test.
SEESECTION5.2forinformationon
testsperformedforaSELTtest
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DIGITALSUBSCRIBERLINETEST‐DSL
DepressthiskeytoperformaDSLtest.
NOTE:Thistestisperformed
automaticallyonpowerup
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ERRORS‐ERR
Depressthiskeytodisplaymore
detailsonThresholdErrorsfromthe
linetest.
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DOUBLEENDEDLINETEST‐DELT
DepressthiskeytoperformaDELT
test.
SEESECTION5.3forinformationon
testsperformedforaDELTtest
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INTERNETPROTOCALTEST‐IP
DepressthiskeytoperformanIPtest.
NOTE:Thistestisperformed
automaticallyonpowerupwhen
successfulDSLsyncisachieved
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ETHERNETTEST–ETH
DepressthiskeytoperformanETH
test.
SEESECTION5.5forinformationon
testsperformedforaETHtestor
SECTION4.6forETHCabletests
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VOIP/IPTVTEST
Depressthiskeytoperform
HPNA/Coax/VoIP/IPTVtests
SEESECTION5.7forinformationon
performingHPNA/Coax/VoIP/IPTV
tests
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ESC
DepressthisKeytoCancelatestor
process

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NCI‐465FirmwareVersion5.2.9.8 3
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SETUP
Depressthiskeytosetupup
configurationinformationfortheunit.
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CARRIAGERETURN‐ENTER
Depressthiskeytoexecutetheretest
functionalityorsavedata.
1.2 Layout–TopView
TheFollowingviewsdepictatopviewlayoutoftheconnectorsontheNCI465.
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1.3 Layout–BottomandRearView
TheFollowingviewsdepictabottomandrearviewlayoutoftheNCI465.
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RJ‐11TestClip
Connector
RJ‐45PC/Network
Connector
RJ‐45EthernetTest
Connector
RubberBoot
KickStand(closed)
ShoulderStrap
Slot
Speaker
ChargingConnector
RJ‐45Protective
Cover
KickStand
(extended)

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NCI‐465FirmwareVersion5.2.9.8 4
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1.4 Accessories
TheFollowingviewsdepicttheaccessoriesfortheNCI465.
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AutomotivePowerAdapter
100–240VACPowerAdapter
100–240VACPowerCord
User’sManualonUSBStick

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NCI‐465FirmwareVersion5.2.9.8 5
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2. TurningtheUnitOnandOff
2.1 NotesonBatteriesandCharging
TheNCI‐465usesnewtechnologyLithiumIonbatteries.Apowercontrolmoduleensuresthat
thebatteriescannotbeoverchargedoroverdepleted.Adischargeandchargetestfunctionis
includedtoensuretheunitisperforminguptostandardthroughoutitslifetime.See6.8
TestingtheBatteryandChargingSystemfordetailsonperformingthesetestfunctionsonthe
unit.
Iftheunitisfullydischargedandyouattempttoturntheuniton,theremaybesome
unexpectedresponses,fromflashingLED’stonothingappearingtohappen.Simplyplugtheunit
intothecharger,andpoweron.Aswithanymodernelectronicdevicerunninghightechnology
batterysystems,therewillbeaperiodoftimewhentheunitwillnotrespond,untilaminimum
chargeisputintothebatteries.WiththeNCI‐465youwillseethefollowingmessageindicating
thisishappening.TheYellowpowerLEDwillblink.
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Protectivecarryingpouch
...Charging...
Please Wait
Keypad Locked
[▓▓...]

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NCI‐465FirmwareVersion5.2.9.8 6
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Therewillbe5dotsatthebottomofthescreen,asthechargeisbeingputintothebatteries,
thedotswillbereplacedwithblocks.Aperiodof5minutesisrequiredtogetaminimumcharge
inthebatteriestoenablethesystemtorun.TheYellowpowerLEDwillbeonsolidatthispoint.
Oncethistimeperiodhaselapsed,youwillseethefollowingscreen.
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Atthispointyoumaypowertheunitonanditwillproceedtobootup.
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...Charging...
Please Wait
Keypad Unlocked

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NCI‐465FirmwareVersion5.2.9.8 7
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2.2Turningtheuniton
Toturntheuniton,pressandholdthepowerkeyfor2seconds.Youshouldseethefollowing
screeninasecondorso.
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2.2.1CID,ORDER#andTECHIDfields
Thebootsequencewilltakeabout35secondsduringwhichtimeyouwillhearsomerelays
clickingastheunitnearsthefinishofthesequence.ThenextscreenyouwillseeistheCircuit
IDscreen
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CircuitIDismandatory,howeveryoumayenteranynumberandpressOKtocontinuetesting.
Alphanumericcharactersaresupported,presstherightarrowkeytoenterAlphanumericinput
mode.PressthedownanduparrowtomovebetweenCID,ORDER#andTECHIDfields.Press
AlphatostartAlphanumericinput.
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Pressthearrowkeystomovetothecharacteryouwishtoselect,presstheSelectkeytoplace
characterintothefield.Movethecursortothetoplineinordertochangefrominputmodeto
savemodeorsimplypresstheESCkeytosaveyouredits.
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NCI Technologies
NCI-465
Booting…
CID:
ORDER#:
TECHID:
[→-Alpha] [<┘-OK]
ORDER#: C-0231
ABCDEFGHIJKLMNOPQRST
UVWXYZ0123456789$@#-
[ESC] [<┘-Save]
ORDER#: C-0231
ABCDEFGHIJKLMNOPQRST
UVWXYZ0123456789$@#-
[ESC] [<┘-Select]

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NCI‐465FirmwareVersion5.2.9.8 8
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Onceyouhaveinputyourrequireddata,presstheOKkey,youarenowabletoperformany
testyouwishatthispoint.TECHIDissavedbyunituntilitisoverwrittenorblankedout.
YouwillnoticetheDSL(4)keyflashingagreenLED.Theunitisautomaticallytryingtosynctoa
DSLcircuit.IfthecircuitIDyouenteredissatisfactory,youmaypresstheDSL(4)keytocheck
theprogressofthetest.Youmaypressanyotherkeytoperformothertestsifyouwish.See
Section3PerforminganAutomaticTestontheSubscriberLineforinformationontheDSLtests
beingperformed.
2.3Turningtheunitoff
Toturntheunitoff,pressandholdthepowerkey,youwillseeamessagePoweringDownin
3,2,1seconds,atwhichpointtheunitwillwriteanytransientdatatomemoryandpoweritself
off.
3. PerforminganAutomaticTestontheSubscriberLine‐CPEEMULATION
Anautomatictestonthesubscriber’slineisperformeduponconnectingtheRJ11testclipstothe
subscriber’slineandpoweringuptheunit.Thetestsperformedaspartofthisautomaticprocessis
asfollows:
1. DSLTest(4Key)
2. IPTest(7Key)
3. DELTTest(6Key)
3.1AutomaticTestProcessFlow
ToperformanAutomaticTestonasubscriberslineperformthefollowingsteps

UsingtheRJ11connector,ortheRing,TipandGroundleadsconnecttotheDSLcircuit
lookingtowardtheDSLAM.

CID: 5196570789
ORDER#: C-23487
TECHID: INS1234
[→-Alpha] [<┘-OK]



NCI‐465FirmwareVersion5.2.9.8 9

Iftheunithasnotbeenpoweredon,dosonow,pressandholdpowerkeyuntilunitstartsto
boot.FollowstepsinSection2‐TurningtheUnitOnandOff,enterCircuitID,ORDER#and
TECHIDfields

OnceyouhaveenteredaCircuitID,youmaypresstheOKkeyandthentheDSL(4)key.You
willthenbepresentedwiththefollowingscreen.








OncetrainingissuccessfultheDSL(4)keywillbesolidGREENandfollowingscreenwillbe
displayedtotheuser






UsingtheRightArrowKeys,selectthetypeofserviceprofilebeingtested.Intheexampleabove
HSIA1.5Mserviceisselected.

NOTE:SELECTINGTHESERVICETYPEWILLSELECTASPECIFICSETOFTHRESHOLDSETTINGSINORDER
TOPROVIDEAPASSFAILINDICATIONFORTHETYPEOFSERVICEBEINGPROVIDED.

UsingtheArrowKeys,selectthelocationthecurrenttestisbeingperformed.Intheexample
thetestisbeingperformedattheHome.

NOTE:SELECTINGTHELOCATIONWHERETHETESTISBEINGPERFORMEDWILLSELECTASPECIFICSET
OFTHRESHOLDSETTINGSINORDERTOPROVIDEAPASSFAILINDICATIONFORTHELOCATION.


Mode: ADSL2+ A CPE
Stat: GSHK
Fail: none
Serv: n/a
Service: HSIA 1.5M
Test From: Home
CID: 5196570787
[ESC-skip] [<┘-Save]



NCI‐465FirmwareVersion5.2.9.8 10

DepresstheEnterKeyontheNCI465tosavetheinformationandassociatedtestresults.

OncetheEnterKeyisdepressedtheuserwillbepresentedwiththefollowingstatistical
informationregardingtheactualupstream/downstreamdataratesandmargin.






NOTE:TheMAXindicatestheMaximumdataratetheloopwillsupport.

DepresstheDownArrowkeytodisplayadditionalstatisticalinformationrelatedtoImpulse
noiseprotection,Loopattenuationandlooplengthasshownbelow.







DepresstheUpArrowkeytodisplaythepreviouspage.

Inadditiontotheabovetestresults,theunitwillautomaticallyauthenticateintotheBRASand
PINGapre‐programmedsite.TheresultsofthisprocesswillprovideaPASSFAILindicationon
the7KEYand5KEYasshownbelow.

Shouldthe5KeyindicateaFAILURE,depressthe5KeytoviewthereasonfortheFAILUREin
ordertotakecorrectiveaction.
NOTE:aFailurewillbedenotedwithan*toindicatewhichparameterwasnotwithin
specifications.
A2+ A US DS
Rate: 806 21024
Max: 1087 27365
Margin: 6.5 7.1↓
A2+ A US DS
INP: 1.0 1.5
LATN: 1.1 0.0
EWL: 4000ft 26AWG↑



NCI‐465FirmwareVersion5.2.9.8 11




FEC(correcterrors)andCRC(uncorrectedphysicallayererrors)areshown.Ifthefar‐end
supportsG.INPphysicallayerretransmission,acountoftheretransmittedframeswillbe
displayed.
DepresstheDownArrowtodisplayacountoftheErroredSecondsandSeverelyErrored
Seconds.



Shouldthe7KeyindicateaFAILURE,depressthe7KeytoviewthereasonfortheFAILUREin
ordertotakecorrectiveaction.NOTE:aFailurewillbedenotedwithan*toindicatewhich
parameterwasnotwithinspecifications.Thefollowingscreenshowsagoodtestandthe
additionalinformationprovidedwhenthe7Keyisdepressed.



FromthisscreentheusercandepresstheRightArrowKeytoselectadifferentsitetoPINGas
shownbelow.ToPINGtheGOOGLE.COMsitetheusersimplydepressestheEnterKey.




03:22 US DS
FEC: 0 1231
CRC: 0 12
G.INP Ct: Inactive↓
03:27 US DS
ES: 0 3
SES: 0 1
[<┘-Clear] ↑
Ping: telco.com →
Min: 38 Max: 110
Avg: 54 Loss: 0%
[<┘-Retest] ↓
Ping: google.com →
Min: 14 Max: 29
Avg: 17 Loss: 0%
[<┘-Retest] ↓



NCI‐465FirmwareVersion5.2.9.8 12

TheusercanalsofromthisscreenrunaspeedtesttoGOOGLE.COMbydepressingtheDown
ArrowKey.Onceperformed,thefollowingscreenwillbedisplayed.DepresstheEnterKeyto
performtheSpeedTest.



DepresstheDownArrowtodisplaytheIPaddressgiventotheunitfromtheDHCPserver.An
exampleresponseisshownbelow.



ToreleasetheIPbacktotheDHCPserver,depresstheEnterKeyontheunit.

Speed Test MB/s Mbps
DS(100%) 2.1 16.5
[<┘-Retest] ↓
DSL IP: 65.32.123.39
Eth IP: 192.168.2.39
[<┘-DCHP Release] ↑



NCI‐465FirmwareVersion5.2.9.8 13

3.1.1 AdditionalTestResultInformation
ToobtainadditionaltestresultinformationregardingthetestprocessperformedinSection2.1,
viewthekeypadforanyFAILEDindicators.IfanyindicatorsareRED,DepresstheassociatedKEY
toreviewtheFAILUREinordertotakecorrectiveaction.NOTE:aFailurewillbedenotedwith
an*toindicatewhichparameterwasnotwithinspecifications.

Bydepressingthe1Keyaftertheautomatictestiscompleteasshownbelow,willgivetheuser
anindicationoftheoveralllinestatuscomparedtothethresholdsandrecommendationson
correctiveactionshouldtherebeaFAILUREindication.

IntheexampleshownbelowthelinestatuswasTestOK.




NOTE:VerCodeanalysisisdoneonautomatedDSLtestingonly.

PASSFAIL
Ver Code: TOK
All thresholds pass.



NCI‐465FirmwareVersion5.2.9.8 14

IntheexampleshownbelowthelinestatuswasanOSP2VERCODEandbydepressingthe
DownArrowKeyadditionalinformationisprovidedforcorrectiveaction.






NOTE:ThecreationoftheVERCODEshownaboveisaccomplishedbyanalyzingthetestresults
againstasetofuserdefinedthresholdsstoredintheunit.Theresultsofthisanalysisprocess
generatestheappropriateVERCODEdependingonwhethertheresultsarewithinthedefined
thresholds(TestOK)oroutsidethethresholds(BadLine)

4. PerforminganAutomaticTestontheSubscriberLine–DSLAMEMULATION
Anautomatictestonthesubscriber’slineisperformeduponconnectingtheRJ11testclipstothe
subscriber’slineandpoweringuptheunit.Thetestsperformedaspartofthisautomaticprocessis
asfollows:
1. DSLTest(4Key)
2. DELTTest(6Key)
4.1AutomaticTestProcessFlow
ToperformanAutomaticTestonasubscriberslineperformthefollowingSteps.
Connectthetestclipstothesubscriber’slinetobetested.
NOTE:Forthistestprocess,connectthetestclipslookingtowardstheCustomer.
PoweruptheNCI465unit
NOTE:theunitwillfirstgothroughabootprocesspriortoexecutingthetestprocess.Once
theBootprocessiscompletedthenumber4keyontheunit(DSLKey)willbegintoBLINK
indicatingthetestprocesshasbegun.
Ver Code: OSP2
Action: High RFI noise.
Suspect bond/grounding
or flat drop wire ↓
Retest at NID to
determine if in-home
issue.
↑



NCI‐465FirmwareVersion5.2.9.8 15

Inadditionthefollowingscreenwillbedisplayedindicatingtheunitistrainingtothemodemin
theDSLAM







Oncetrainingissuccessfulthe4KeywillbesolidGREENandthefollowingscreenwillbe
displayedtotheuser





UsingtheRightArrowKeys,selectthetypeofserviceprofilebeingtested.Intheexampleabove
ADSL2+Aisselected.
NOTE:SELECTINGTHESERVICETYPEWILLSELECTASPECIFICSETOFTHRESHOLDSETTINGSINORDERTO
PROVIDEAPASSFAILINDICATIONFORTHETYPEOFSERVICEBEINGPROVIDED.

UsingtheArrowKeys,selectthelocationthecurrenttestisbeingperformed.Intheexample
thetestisbeingperformedattheCentralOfficeframe.
NOTE:SELECTINGTHELOCATIONWHERETHETESTISBEINGPERFORMEDWILLSELECTASPECIFICSETOF
THRESHOLDSETTINGSINORDERTOPROVIDEAPASSFAILINDICATIONFORTHELOCATION.

UsingtheArrowKeys,movethecursortotheCID:fieldandenterintheCircuitID.(Thisis
typicallytheTelephonenumberofthesubscriber)

DepresstheEnterKeyontheNCI465tosavetheinformationandassociatedtestresults.

OncetheEnterKeyisdepressedtheuserwillbepresentedwiththefollowingstatistical
informationregardingtheactualupstream/downstreamdataratesandmargin.




Mode: ADSL2+ A CPE
Stat: Training
Fail: none
Serv: n/a
Service: ADSL2+ A
Test From: Port
CID: 5196570799
[ESC-skip] [<┘-Save]
A2+ A US DS
Rate: 806 21024
Max: 1087 27365
Margin: 6.5 7.1↓



NCI‐465FirmwareVersion5.2.9.8 16



NOTE:TheMAXindicatestheMaximumdataratetheloopwillsupport.

DepresstheDownArrowkeytodisplayadditionalstatisticalinformationrelatedtoImpulse
noiseprotection,Loopattenuationandlooplengthasshownbelow.






DepresstheUpArrowkeytodisplaythepreviouspage.
4.1.1 AdditionalTestResultInformation
ToobtainadditionaltestresultinformationregardingthetestprocessperformedinSection3.1,
viewthekeypadforanyFAILEDindicators.IfanyindicatorsareRED,DepresstheassociatedKEY
toreviewtheFAILUREinordertotakecorrectiveaction.NOTE:aFailurewillbedenotedwith
an*toindicatewhichparameterwasnotwithinspecifications.

Bydepressingthe1Keyaftertheautomatictestiscompleteasshownbelow,willgivetheuser
anindicationoftheoveralllinestatuscomparedtothethresholdsandrecommendationson
correctiveactionshouldtherebeaFAILUREindication.

PASSFAIL
A2+ A US DS
INP: 1.0 1.5
LATN: 1.1 0.0
EWL: 4000ft 26AWG↑