NCR SelfServ XK22 Operating instructions

Site Preparation Guide
NCRSelfServ™ XK22 (2246) Kiosk
BCC5-0000-5390
Issue D

The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR SelfServ is a trademark of NCR Corporation in the United States and/or
other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their
respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks
of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the terms
and conditions of an agreement you have with NCR, NCR's copyright notice must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become
available. NCR, therefore, reserves the right to change specifications without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Software screen images are representative, and in some cases, may not match a
customer’s installed software exactly. Therefore, before using this document, consult with your NCR representative or NCR office
for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.
Please use the link below to send your comments.
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Copyright © 2021
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice:This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCRSelfServ™ XK22 (2246) Kiosk conforms to all applicable legal requirements. To
view the compliance statements see the NCR Selfserv Kiosks Safety and Regulatory
Information (B005-0000-2063).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.

ii
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.
Perchlorate Material Notification
Note: This is applicable to the State of California only. Special handling may apply.
This Product may contain a lithium coin cell battery(s) which contains Perchlorate and
are subject to the State of California’s Best Management Practices (BMP) Regulations for
Perchlorate Materials.
Please visit this website for more information: www.dtsc.ca.gov/hazardouswaste/perchlorate

iii
Out of Box Failure (OBF) for Retail Products
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong, or defective unit or item, contact NCR and provide a detailed
description of the issue.
For assistance with this process send an email to [e-mail] with the
following details:
• NCR Sales Order Number (Sales Order Number is located on the box)
• Date of product installation or staging when failure is detected
• Product Model Number
• Unit Serial Number
• NCR Part Number or Model Number of defective, missing, or wrong components
• Description of failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
If you do not have access to a computer, you may leave a voice message at the following
numbers:
• 1-800-528-8658 (USA or Canada)
• [phone] (International)
Note: When leaving a message, please provide a phone number and/or an email
address so NCR can contact you if additional details are needed.
Hardware that fails after installation or staging DOESNOT qualify as a Customer
Satisfaction Out of Box failure and must be managed via the NCR warranty terms
and conditions. If you need NCR Warranty support for post installation issues,
refer to the Warranty section.

iv
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the NCRSelfServ™ XK22 (2246) Site Preparation Guide (BCC5-0000-5390) and
the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53).
If you need NCR Warranty support for post installation issues, please contact NCR
Customer Services at the following numbers:
• 1-800-262-7782 (U.S. or Canada)
• 1-937-445-1936 (International)
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note: A work order must be opened for each device that is shipped for repair.

v
Out of Box Failure (OBF) for Hospitality Products
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong, or defective unit or item, contact NCR through any of the following
options, which may differ based on the customer sales channel:
•Local Office: Field Services will need to log a new case in GEMS.
•Direct (L1 Support): If the customer is contracted for level 1 support, call +1-800-
792-5642, Option 1, Option 1, then open a new case. The “direct support team”
would then need to escalate the GEMS incident to the appropriate support team.
Standard would go to HWT, Brand would be assigned to Brand.
•Direct Customer with Corporate Help Desk: Log a new case on NAYS
•Resellers: Reseller will log a new case on NAYS
For assistance with the OBF process, provide the following details:
• NCR Sales Order Number (Sales Order Number is located on the box)
• Date of product installation or staging when failure is detected
• Product Model Number
• Unit Serial Number
• NCR Part Number or Model Number of defective, missing, or wrong components
• Description of failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Hardware that fails after installation or staging DOESNOT qualify as an Out of
Box failure but would be managed using same process described above.

vi
Table of Contents
NCRSelfServ™ XK22 (2246) Site Preparation Guide
Overview 1
Product IDs 2
Customer Responsibilities 3
Third Party Peripheral Certification 4
Environmental Requirements 5
Barometric Pressure 5
Temperature 5
Humidity 5
Electrical Requirements 6
Power Requirements 6
AC Wiring Requirements 6
LAN Communications 7
Transient Protection 8
AC Power Line Transient Protection 8
Data Line Transient Protection 9
Weight 10
Unit Weight 10
Shipping Weight 10
Kiosk Dimensions 11
Countertop Mount with Small PINPad 11
Countertop Mount with Large PINPad 12
Wall Mount with Small PINPad 13
Wall Mount with Large PINPad 14
Pedestal Mount, Bolted with Small PINPad 15
Pedestal Mount, Bolted with Large PINPad 16
Pedestal Mount, Free Standing with Small PINPad 17
Pedestal Mount, Free Standing with Large PINPad 18
Dual Pedestal Mount, Bolted with Small PINPad 19
Accessibility of Devices 20

vii
Heights and Depths (Countertop and Wall Mount Con-
figurations) 21
Height from Ground (Countertop and Wall Mount Con-
figurations) 22
Depth from Front of Door (Countertop and Wall Mount Con-
figurations) 23
Heights and Depths (Pedestal Mount Configuration) 24
Height from Ground (Pedestal Mount Configuration) 25
Depth from Front of Base (Pedestal Mount Configuration) 26
Distance for Voice Guidance 27
Interface Devices 29
Service Clearance 30
Kiosk with Small PINPad 30
Kiosk with Large PINPad 30
Countertop Mounting Details 31
Recommended Bolt Specifications 32
Mounting Dimensions 33
Cable Routing Options 34
Wall Mounting Details 35
Recommended Bolt Specifications 36
Concrete Wall Installation 36
Dry Wall Installation 36
Mounting Dimensions 37
Cable Routing Options 39
Pedestal Mounting Details 40
Recommended Bolt Specifications 41
Mounting Dimensions 42
Cable Routing Options 43

viii
Revision Record
Issue Date Remarks
ADec2019 First Issue
BMar2020 • Added perchlorate material notification
• Updated the Out of Box Failure (OBF) sections for Retail
and for Hospitality
• Updated cleaning procedures
CMay2020 Added dimensions for Dual Pedestal Mount
DFeb2021 • Updated Kiosk Dimensions sections. Showed dimensions
for one Small PINPad and one Large PINPad only (MX925
as the largest)
• Added Accessibility information for Ingenico Lane 3000,
IngenicoLane 5000, and VerifoneP400 PINPads

NCRSelfServ™ XK22 (2246) Site Preparation
Guide
Overview
This document provides the information necessary to prepare a site to NCR
specifications before installing an NCRSelfServ™ XK22 (2246) Kiosk. The site must be
properly prepared before the kiosk is installed because site preparation deficiencies may
be difficult to detect and correct after installation.

2 NCRSelfServ™ XK22 (2246) Site Preparation Guide
Product IDs
The NCRSelfServ™ XK22 (2246) Kiosk is available in the following models, which can be
configured with various features.
Name Description
2246-1000-8090 XK22 Kiosk (Retail) w/ uNav
2246-1100-8090 XK22 Kiosk (Retail) w/o uNav
2246-5010-1001 XK22 Kiosk HOSP; Single-sided; i3; 8GB; 120GB SSD; Printer;
Imager; VX820; HOSP Win 10 OS
2246-5010-1004 XK22 Kiosk HOSP; Single-sided; i3; 8GB; 120GB SSD; Printer;
Imager; MSR; HOSP Win 10 OS
2246-5010-1005 XK22 Kiosk HOSP; Equinox 6200M Mount, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, US Power Cord
2246-5010-1201 XK22 Kiosk HOSP; VX820 / IPP350 mount, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, UK Power Cord
2246-5010-1205 XK22 Kiosk HOSP; Equinox 6200M mount, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, UK Power Cord
2246-5010-1405 XK22 Kiosk HOSP; Equinox 6200M mount, i3; 8GB; 120GB SSD;
Printer; Imager; HOSP Win 10 OS, Int Power Cord
2246-5010-3001 XK22 Kiosk HOSP; Single-sided; i3; 8GB; 120GB SSD; Printer;
Imager; VX820; HOSP Win 10 OS, uNav
2246-5010-3004 XK22 Kiosk HOSP; MSR, uNav, i3; 8GB; 120GB SSD; Printer;
Imager; HOSP Win 10 OS, US Power Cord
2246-5010-3005 XK22 Kiosk HOSP; Equinox 6200M mount, uNav, i3; 8GB; 120GB
SSD; Printer; Imager; HOSP Win 10 OS, US Power Cord

NCRSelfServ™ XK22 (2246) Site Preparation Guide 3
Customer Responsibilities
Before the system can be installed, the customer must do or provide the following:
• When required by NCR, provide the NCR Customer Services representative with
appropriate drawings that indicate:
• Location of the equipment
• Site wiring (power and communications, paths and lengths)
• Location of other equipment that may generate electrical noise, electromagnetic
interference, or heat
• Make building alterations necessary to meet wiring and other site requirements.
• Provide and install all communications cables, wall jacks, special connectors, and
associated hardware.
• Provide and install necessary power distribution boxes, conduits, grounds, lightning
protection devices, and associated hardware.
• Make sure all applicable codes, regulations, and laws (including, but not limited to,
electrical, building, safety, and health) are met.
• Provide and install auxiliary power or other equipment as required.
• Provide storage or service areas as required.
• Meet all system/unit environmental requirements.
• Provide and install floor coverings and environmental systems that limit or control
static electricity build-up and discharge.
In general, keep the NCR equipment area free from dust, smoke, lint, and other
particles. Restrict smoking, eating, and drinking around the equipment. Avoid locating
the equipment near other machines that generate ink, carbon, and paper dust particles.

4 NCRSelfServ™ XK22 (2246) Site Preparation Guide
Third Party Peripheral Certification
Third party peripherals must be certified with the NCRSelfServ™ XK22 (2246) Kiosk or
a potential ESD issue can occur. Third party peripherals include any electrically
powered devices connected to the kiosk that are not an NCR branded product or a
certified solution advocated by NCR. Examples of third party products include PIN pad
devices, printers, external CD-ROM drives, and so forth.
Peripherals tend to be less sensitive to electrostatic damage when directly grounded
through their power cords. If the peripheral is powered by the terminal and has no
dedicated ground, then all of the ESD energy is coupled into the port connection. Some
devices may require the use of an in-line galvanic isolator/surge protector in order to
prevent problems.
The NCR TPP/SCER process is designed to evaluate third party peripherals and
determine whether additional protective devices are needed.
The NCR Workstation and Peripherals AC Wiring Guide (BST0–2115–53) contains additional
information on this subject.

NCRSelfServ™ XK22 (2246) Site Preparation Guide 5
Environmental Requirements
Barometric Pressure
The NCRSelfServ™ XK22 (2246) Kiosk operates within the following barometric
pressure conditions.
• Maximum operating altitude: 3,000 m (9,843 ft)
• Operating range of pressure: 105 to 69 kPa (15.2 to 20.0 lb./in.)
Temperature
The NCRSelfServ™ XK22 (2246) Kiosk operates over the following temperature ranges.
Avoid continuous operation at or near the indicated temperature extremes, or in
locations where the temperature changes beyond the restrictions.
Temperature Parameter Restriction
Operating 5° to 45° C (41° F to 113° F), dry bulb
Storage -10° to 50° C (14° F to 122° F), three months
Shipping -40° to 60° C (-40° F to 140° F), one week
Humidity
The NCRSelfServ™ XK22 (2246) Kiosk operates within the following humidity ranges.
Avoid continuous operation at or near the indicated humidity extremes, or in locations
where the humidity changes beyond the restrictions. Never expose the kiosk to
condensation.
Humidity Type Restriction
Relative 10% to 90%
Maximum Change Rate 10% / 60 minutes
Storage 10% to 90% relative humidity, three months
Shipping 5% to 95% relative humidity, one week

6 NCRSelfServ™ XK22 (2246) Site Preparation Guide
Electrical Requirements
Power Requirements
The Kiosk main power supply has a maximum output of 150 Watts and provides power
to the kiosk and its powered peripherals.
Mode
Power (W)
230V 60Hz 120V 60Hz
Windows Desktop Idle 38.8 39.5
Printing Receipt 77.1 77.9
Running Burn-In (not printing) 68.5 69.3
Running Burn-In (printing) 95.8 95.5
S3 – Sleep** 2.3 2.2
S5 – Off 1.4 1.35
Note: These measurements do not include any EMV pin pad.
** S3 – ACPI is set to S3. S3 uses Sleep command in Windows 10.
Range Nominal
Vrms
Minimum
Vrms
Maximum
Vrms
Input Current
Maximum Arms
Low (115) 100–127 90 136 1.5 A
High (230 ) 200–240 180 265
AC Wiring Requirements
The customer must provide suitable AC power for the NCRSelfServ™ XK22 (2246)
Kiosk and any associated equipment and devices. NCR recommends a dedicated
unswitched power line dedicated to the NCR equipment installation. Refer to the NCR
Workstation and Peripherals AC Wiring Guide (BST0-2115-23) for store AC wiring
requirements. The AC outlet must be installed near the kiosk and easily accessible to the
operator.

NCRSelfServ™ XK22 (2246) Site Preparation Guide 7
LAN Communications
The NCRSelfServ™ XK22 (2246) Kiosk supports Ethernet 10/100/1000baseT Local Area
Network (LAN) communication protocol. Cat-5 wiring for 100baseT or higher is
recommended.
For Ethernet communications wiring specifications, refer to the NCR Ethernet
Communication Wiring Guide (BST0-2118-82).

8 NCRSelfServ™ XK22 (2246) Site Preparation Guide
Transient Protection
AC Power Line Transient Protection
In the process of power distribution, transient electrical energy (including, but not
limited to, lightning strikes, intermittent short circuits, and switching transients) can be
introduced onto power lines. Such transient energy can be very damaging to electronic
hardware, and can also cause data corruption. Under these circumstances, NCR
recommends the use of AC power transient suppressors. Such protection devices are
intended to guard against power line transients that can result in hardware damage and
various system or program errors.
Improvement of any deficiencies in power quality is a customer responsibility.
Malfunction and/or component failure as a result of power quality problems are/is not
covered by the NCR Maintenance Agreement. NCR accepts no liability for any such
occurrence or for its consequences.
When power transient suppression is required, the suppressors used should meet the
following minimum requirements:
• Dissipate energy to match the appropriate application categories as defined by IEEE
Standard 587.
• Be of the voltage limiting (clipping), or tracking filter type. The suppressor must not
clamp the voltage to zero, and must self-recover after the passage of the transient.
The suppressor may be of the hybrid type construction that makes use of various
technologies in order to meet speed and dissipation requirements.
• Upon failure, exhibit a positive indication of its failure such as a blown fuse or
tripped breaker.
• Be listed by the accepted safety organization for the country involved (UL, CSA,
VDE, ETL, and so on) and the installation must conform to local, state, and national
electrical codes and regulations.

NCRSelfServ™ XK22 (2246) Site Preparation Guide 9
Data Line Transient Protection
The nature of the transient phenomenon may extend to the data communication lines
connected to this equipment. It is the responsibility of the customer to install and
connect a data line transient suppression system to correct or prevent any deficiencies.
Such systems must meet the following minimum requirements:
• Be of the voltage limiting type and must self-recover after passage of the transient.
• Must be designed to avoid signal degradation for the given interface they are
attached to.
• Be installed in accordance with all applicable local, state, and national electrical codes
and regulation.
Note: NCR provides a full line of both AC power and data line transient surge
suppressors to protect your NCR unit and reduce downtime and extend the life of the
NCR TouchPort travel solution. For sizing and product information, please call NCR Site
Preparation Services at 800-257-0458.
The following product offerings are available from NCR Site Preparation Services:
• UPS – Uninterruptible Power Systems
• Provides battery backup for power outages and brownouts.
• Includes AC and data line surge protections.
• If needed, certain models provide basic voltage regulation.
• Small size provides easy installation.
• Line Conditioners / Filters
• Incorporates an Isolation transformer or filter that provides 100% isolation from
disturbances on the incoming AC power line.
• Removes EMI/RFI noise that causes equipment lockups.
• Reduces common mode noise issues and surges/transients.
• Significantly reduces POS downtime and component failure.
• Transient Voltage Surge Suppressors
• Provides protection from catastrophic AC surges/transients.
• Provides data line protection from catastrophic surges that can migrate onto the
data line and network.

10 NCRSelfServ™ XK22 (2246) Site Preparation Guide
Weight
Unit Weight
The following table shows the approximate weights for each NCR XK22 Kiosk
configuration. These values are for reference only. Exact weights are dependent on build
configuration.
Kiosk
Configuration Kiosk Head Pedestal Baseplate Total Weight
Countertop or
Wall
26 kg
(57.32lb)
N/A N/A 26 kg (57.32lb)
Bolted 26 kg
(57.32lb)
19 kg
(41.89lb)
N/A 45 kg (99.21lb)
Free Standing 26 kg
(57.32lb)
19 kg
(41.89lb)
37.2 kg
(82.01lb)
82.2 kg
(181.22lb)
Shipping Weight
The following table shows the approximate shipping weights for each NCR XK22 Kiosk
part. These values are for reference only. Exact weights are dependent on build
configuration.
Kiosk Part Total Weight
Boxed Countertop + Pallet 43 kg (94.80lb)
Boxed Pedestal + Pallet 42.6 kg (93.92lb)