NCR SelfServ XK32 User manual

Installation Guide
NCR SelfServ™ XK32 (2247) Kiosk
Release 1.0
BCC5-0000-5246
Issue B

The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR SelfServ™ is a trademark of NCR Corporation
in the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.
Email: [e-mail]
Copyright © 2020
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved

i
Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice:This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
Safety Requirements
The NCRSelfServ™ XK32 (2247) Kiosk conforms to all applicable legal requirements. To
view the compliance statements see the NCRSelfServ Kiosks Safety and Regulatory
Information (B005-0000-2063).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.

ii
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.
Perchlorate Material Notification
Note: This is applicable to the State of California only. Special handling may apply.
This Product may contain a lithium coin cell battery(s) which contains Perchlorate and
are subject to the State of California’s Best Management Practices (BMP) Regulations for
Perchlorate Materials.
Please visit this website for more information: www.dtsc.ca.gov/hazardouswaste/perchlorate

iii
Out of Box Failure (OBF) for Retail Products
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong, or defective unit or item, contact NCR and provide a detailed
description of the issue.
For assistance with this process send an email to [e-mail] with the
following details:
• NCR Sales Order Number (Sales Order Number is located on the box)
• Date of product installation or staging when failure is detected
• Product Model Number
• Unit Serial Number
• NCR Part Number or Model Number of defective, missing, or wrong components
• Description of failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
If you do not have access to a computer, you may leave a voice message at the following
numbers:
• 1-800-528-8658 (USA or Canada)
• [phone] (International)
Note: When leaving a message, please provide a phone number and/or an email
address so NCR can contact you if additional details are needed.
Hardware that fails after installation or staging DOESNOT qualify as a Customer
Satisfaction Out of Box failure and must be managed via the NCR warranty terms
and conditions. If you need NCR Warranty support for post installation issues,
refer to the Warranty section.

iv
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the NCR SelfServ™ XK32 (2247) Site Preparation Guide (BCC5-0000-5377) and
the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53).
If you need NCR Warranty support for post installation issues, please contact NCR
Customer Services at the following numbers:
• 1-800-262-7782 (U.S. or Canada)
• 1-937-445-1936 (International)
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note: A work order must be opened for each device that is shipped for repair.

v
Out of Box Failure (OBF) for Hospitality Products
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong, or defective unit or item, contact NCR through any of the following
options, which may differ based on the customer sales channel:
•Local Office: Field Services will need to log a new case in GEMS.
•Direct (L1 Support): If the customer is contracted for level 1 support, call +1-800-
792-5642, Option 1, Option 1, then open a new case. The “direct support team”
would then need to escalate the GEMS incident to the appropriate support team.
Standard would go to HWT, Brand would be assigned to Brand.
•Direct Customer with Corporate Help Desk: Log a new case on NAYS
•Resellers: Reseller will log a new case on NAYS
For assistance with the OBF process, provide the following details:
• NCR Sales Order Number (Sales Order Number is located on the box)
• Date of product installation or staging when failure is detected
• Product Model Number
• Unit Serial Number
• NCR Part Number or Model Number of defective, missing, or wrong components
• Description of failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or e-mail address
• Address to ship replacement part(s)
Hardware that fails after installation or staging DOESNOT qualify as an Out of
Box failure but would be managed using same process described above.

vi
Table of Contents
Chapter 1: Product Overview
Introduction 1
Product IDs 2
Product Labels 3
Configurations 4
Features 5
Accessing Components 7
Opening the Kiosk 8
Closing the Kiosk 9
Turning the Kiosk ON and OFF 10
Turning ON the Kiosk 10
Turning OFFthe Kiosk 10
Chapter 2: Hardware Installation
Overview 11
Installation Guidelines and Restrictions 12
Required Tools 13
Preparing the Kiosk for Installation 14
Unpacking and Inspecting the Kiosk 15
Hardware Component Checklist 16
Installing the Kiosk 19
Floor Only Mounting Installation 20
Installation Overview 21
Installing the Floor Mount 22
Installing the Main Frame 25
Installing the Top Poles 29
Installing the Signage 31
Installing the Door Assembly 34
Installing the Display 38
Installing the Printer 47
Installing PIN Pad Terminals 50

vii
Floor to Ceiling Mounting Installation 66
Installation Overview 67
Installing the Floor Mount 68
Installing the Main Frame 71
Installing the Door Assembly 75
Installing the Display 79
Installing the Printer 88
Installing PIN Pad Terminals 91
Cutting the Ceiling Posts 107
Marking and Drilling Ceiling Mounting Holes 112
Installing the Ceiling Mount 119
Installing the Signage 123
Wall Mounting Installation 126
Concrete Wall Installation 127
Dry Wall with Metal C-Stud Frame Installation 165
Routing and Connecting Internal Cables 203
Single-Sided Kiosk 204
Dual-Sided Primary Terminal 209
Dual-Sided Secondary Terminal 213
Port Assignments 217
Routing the AC Power Cord and LAN Cable 219
Hidden ACPower Cord and LAN Cable 220
External ACPower Cord and LANCable 225
Wall Mount ACPower Cord and LAN Cable 231
Verifying Kiosk Installation and Cable Routing 233
Loading Printer Paper Roll 236

viii
Revision Record
Issue Date Remarks
AAug2019 First Issue
BMar2020 • Updated internal cables routing procedures
• Updated AC Power and LAN cables routing procedures
• Updated required number of persons for kiosk installation
• Added procedures for unpacking and inspecting the kiosk
• Added perchlorate material notification
• Updated the Out of Box Failure (OBF) sections for Retail and
for Hospitality

Chapter 1: Product Overview
Introduction
The NCRSelfServ™ XK32 (2247) Kiosk is a self-service order and pay kiosk. It can
provide up to two terminals (Dual-Sided Kiosk) in a single installation footprint.
Each terminal uses a 32-inch PCAP Touchscreen and Display that provides multi-touch
and gesture support for easy customer interaction. Speakers provide audio feedback
interaction and an optional universal navigation (uNav) keypad with audio jack that is
Americans with Disabilities Act (ADA) compliant, expands accessibility to those with
limitations.
An option from various Verifone or Ingenico PINPad terminals provides support for
credit and debit payment transactions. A 2DImaging scanner enables payment
discounts through coupons with bar codes.
The kiosk is available in wall mount, floor mount, or floor to ceiling mount
configurations.
Note: Wall mount configuration only supports one kiosk terminal (Single-Sided Kiosk).

1-2 Product Overview
Product IDs
The NCRSelfServ™ XK32 (2247) Kiosk is available in the following models, which can
be configured with various features.
Name Description
2247-1000-8801 XK32 Retail Kiosk; Single-sided 32-inch
2247-1500-8801 XK32 Retail Kiosk; Dual-sided 32-inch
2247-5100-1001 XK32 Hospitality Kiosk; Single-sided; i3; 8 GB; 120 GB SSD; Printer;
Imager; VX820; HOSP Win 10 OS, Wall Mount
2247-5100-1004 XK32 Hospitality Kiosk; Single-sided; i3; 8 GB; 120 GB SSD; Printer;
Imager; MSR; HOSP Win 10 OS, Wall Mount
2247-5100-3001 XK32 Hospitality Kiosk; Single-sided; i3; 8 GB; 120 GB SSD; Printer;
Imager; VX820; HOSP Win 10 OS, uNav, Wall Mount
2247-5200-1001 XK32 Hospitality Kiosk; Single-sided; i3; 8 GB; 120 GB SSD; Printer;
Imager; VX820; HOSP Win 10 OS, Floor Mount
2247-5200-1004 XK32 Hospitality Kiosk; Single-sided; i3; 8 GB; 120 GB SSD; Printer;
Imager; MSR; HOSP Win 10 OS, Floor Mount
2247-5200-3001 XK32 Hospitality Kiosk; Single-sided; i3; 8 GB; 120 GB SSD; Printer;
Imager; VX820; HOSP Win 10 OS, uNav, Floor Mount
2247-6200-1001 XK32 Hospitality Kiosk; Dual-sided; i3; 8 GB; 120 GB SSD; Printer;
Imager; VX820; HOSP Win 10 OS, Floor Mount
2247-6200-1004 XK32 Hospitality Kiosk; Dual-sided; i3; 8 GB; 120 GB SSD; Printer;
Imager; MSR; HOSP Win 10 OS, Floor Mount

Product Overview 1-3
Product Labels

1-4 Product Overview
Configurations

Product Overview 1-5
Features
Feature Description
Signage Attracts and draws customer attention to the kiosk using signage labels.
32-InchPCAP Touchscreen
and Display
Used to view and enter data or select pre-determined functions. It uses
projected capacitive technology that permits accurate touch detection.
Indicator Light Indicates whether the kiosk is in need of attention. The indicator light has
the following options:
• White Light Indicator Light
• Tri-Color Light Indicatior Light ( green, yellow, red)
Supervisor Switch Takes the kiosk out of service from customers and displays supervisor
functions and options.
Speakers Provide high-quality audio feedback for user interaction.

1-6 Product Overview
Feature Description
2DImaging Scanner Scans and reads 2Dbarcodes.
uNAV Provides an accessible audio volume control, headphone audio jack,
direction buttons, and select buttons.
Camera Provides an optional built-in, user facing camera.
Magnetic Strip Reader
(MSR)
Processes credit or debit electronic payments using an encrypted
magnetic stripe reader.
PINPad Processes credit or debit electronic payments (including NFC/Contactless)
that require a PIN. The NCRSelfServ™ XK32 (2247) Kiosk supports the
following PIN pads:
• Verifone MX915, VX820, and VX805
• Ingenico iSC250, iPP 320, and iPP350
Note: These PIN Pads are purchased separately and are not sold by NCR.
Receipt Printer Prints transaction recipts.
Dual Kiosk Provides two terminals mounted back-to-back with each other. This
feature is only available with Floor Mounting or Floor to Ceiling Mounting
configurations.
Mounting Options • Floor Mounting
• Floor to Ceiling Mounting
• Wall Mounting

Product Overview 1-7
Accessing Components
To service the kiosk, perform kiosk maintenance, or power up the system, open the
kiosk to access the components. Before opening the kiosk, always shut down the system
application and power down the kiosk, see Turning OFFthe Kiosk on page10.
Note: To replace printer paper rolls or clear printer paper jams, it is not required to
open the kiosk. The printer has its own service door, see Loading Printer Paper Roll on
page236.
Warning: Disconnect the ACpower cord before disassembling the terminal.
Caution: Static Electricity Discharge may permanently damage your system. Discharge
any static electricity build up in your body by touching your computer's case for a few
seconds. Avoid any contact with internal parts and handle cards only be their external
edges.

1-8 Product Overview
Opening the Kiosk
1. Insert the kiosk key into the lock on the left-hand side of the kiosk frame and turn
the key counterclockwise to unlock the kiosk.
2. Open the kiosk.

Product Overview 1-9
Closing the Kiosk
1. Ensure that there are no cables that will be pinched and then close the door.
2. Remove the the kiosk Key from the key lock.

1-10 Product Overview
Turning the Kiosk ON and OFF
Caution: The Motherboard ON/OFFSwitch is a logic switch only. The ACline voltage
primaries are live at all times when the External ACPower Cable is connected to a
power source. Therefore, disconnect the External ACcable to totally remove power
from the terminal.
Turning ON the Kiosk
1. Plug the External ACPower Cable to an ACpower source.
2. If the kiosk does not power up, press the Motherboard Power Switch to turn the
kiosk ON.
Turning OFFthe Kiosk
1. Shut down the system application.
2. Shut down the kiosk operating system. At the bottom, left hand side,
select Start→Shut down.
3. Unplug the External ACPower Cable from the ACpower source.