NCR TouchPort 120 Operating instructions

Site Preparation Guide
NCR TouchPort 120 (2368) Kiosk
Release 1.2
BCC5-0000-5049
Issue D

2
The product described in this document is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation. NCR TouchPort is a trademark of NCR Corporation in
the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.
Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software,
and firmware become available. NCR, therefore, reserves the right to change specifications without prior
notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this document,
consult with your NCR representative or NCR office for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization,
and value of this book. Please use the link below to send your comments.
Email: [e-mail]
Copyright © 2016–2017
By NCR Corporation
Duluth, GA U.S.A.
All Rights Reserved

i
Preface
This is a contractual document. It contains important warnings and confers important
legal rights and obligations. You are advised to read it carefully.
It is the responsibility of the customer to ensure that all installation preparations are
complete and in compliance with NCR specifications and requirements and all
applicable national, state, or local codes, regulations, and laws.
Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Note: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.
About this Book
This book provides site preparation information for NCR TouchPort 120 (2368) Kiosk
only. Site preparation for any peripheral components, AC wiring, and Network wiring
are NOT provided in this book, but are in separate documents. Refer to References
located later in this Preface.
This book contains the information necessary for the preparation of a site that conforms
to NCR specifications. It is very important that the site complies with the requirements
specified in the document because, once the equipment has been installed, deficiencies
in site preparation or the problems caused by these deficiencies are much more difficult
to detect and correct. Furthermore, failure to comply with these requirements or to take
proper steps to protect equipment against risks identified in this document may cause
serious damage to the equipment and to the customer’s business.
In addition to the need to comply with the requirements specified, electrical wiring and
mechanical systems must also comply with all relevant codes, laws, and regulations.
It is important that a customer or his agent who is fully conversant with the special
requirements of electronic equipment prepare the site. The responsibility of ensuring
that the site is prepared in compliance with this document remains with the customer.
For information and guidance purposes only, a list is provided, in general terms, of
those matters for which the customer is responsible. This list is not intended to be
comprehensive, and in no way modifies, alters, or limits the responsibility of the
customer for all aspects of adequate site preparation.

ii
NCR staff will be available to answer questions relating to the contents of this document
except where:
• A customer has been notified that a full or partial consultant service is available
and/or that NCR will be willing to undertake a preliminary or final site survey and
• The customer shall have entered into a formal contract with NCR for provision of
the same.
No comment, suggestion, or advice offered or not offered about preparation of the site,
nor any inspection of the site, whether before of after preparation, is to be taken as
approval of the location of the site and equipment or its preparation. NCR will not be
liable in respect to any comment, suggestion, or advice given by its staff or in respect to
any failure to give advice.
Finally, only the customer can know the full extent of the damage that may be caused to
his business by reason of failure of the equipment that is to be installed. For this reason,
it is the customer's responsibility to ascertain the extent of any such possible damage to
his existing or planned business, and to effect full insurance in respect of it.
Safety Requirements
The NCR TouchPort 120 (2368) Kiosk conforms to all applicable legal requirements. To
view the compliance statements see the NCR SelfServ™ Kiosks Safety and Regulatory
Information (B005-0000-2063) publication.
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Attention:Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.

iii
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords
immediately.

iv
Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [e-mail] with the following details:
• NCR Sales Order # (Sales Order # are located on the box)
• Date of Product Installation
• Product Model #
• Unit Serial #
• NCR part # of defective/missing/wrong component
• Description of Failure (please be specific. For example: “display will not power on”)
• Customer/Requestor’s contact name, phone number and/or email address
• Address to ship replacement part(s)
Transport the product n its original packaging to prevent impact damages.
If you do not have access to a computer, you may leave a voice message at: 1-800-528-
8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.
Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.
• Improper or insufficient maintenance
• Improper use or unauthorized modifications of the product.
• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the NCR TouchPort 120 (2368) Kiosk Site Preparation Guide and the NCR
Workstation and Peripheral AC Wiring Guide (BST0-2115-53).
For detailed warranty arrangements please consult your contract documents.

v
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.
• Class/Model number of the defective equipment
• Serial Number of the defective equipment
• Equipment location in the store
• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note: A work order must be opened for each device that is shipped for repair.
References
•NCR TouchPort 120 (2368)Kiosk Operator Guide (BCC5‐0000‐5047)
•NCR 2368 Hardware Service Guide (BCC5‐0000‐5048)
•NCR 2368 Parts Identification Manual (BCC5‐0000‐5050)
•NCR SelfServ™ Kiosks Safety and Regulatory Information (B005‐0000‐2063)
•NCR Workstation and Peripherals AC Wiring Guide (BST0‐2115‐53)
•NCR Ethernet Communications Wiring Guide (BST0‐2118‐82)

vi
Table of Contents
Site Preparation
Product IDs 1
Product Labels 2
Customer Responsibilities 2
Third Party Peripheral Certification 3
LAN Communications 3
Environmental Requirements 4
Barometric Pressure 4
Temperature 4
Humidity 4
Electrical Requirements 5
Power Requirements 5
AC Wiring Requirements 5
KioskDimensions 6
Countertop 6
GlobalPedestal 7
Global Pedestal, R1.2 7
Base Plates 9
Global Pedestal Base Plates 10
GlobalPedestal, R1.2 Base Plates 12
No Base Plate 14
Millwork 15
NCRMillwork 15
Customer Millwork 16
Weight 17
Service Clearance 18
Airflow Requirements 19

vii
Cable Routing 20
Transient Protection 21
AC Power Line Transient Protection 21
Data Line Transient Protection 22
Revision Record
Issue Date Remarks
AJan 2016 First Issue
BOct 2016 Added dimensions and weight for base plate with cutout
CMar 2017 • Updated procedures for bolting of kiosk to the floor
• Added weight and dimensions for No Base plate configuration
DOct 2017 Release 1.2 Controlled Deployment
• Added GlobalPedestal R1.2 dimensions
• Updated Weight

Site Preparation
This document provides the information necessary to prepare a site to NCR
specifications before installing an NCR TouchPort 120 Kiosk (2368). The site must be
properly prepared before the kiosk is installed because site preparation deficiencies may
be difficult to detect and correct after installation.
Product IDs
Major Model Description
2368-1000-8090 TP120 Countertop Kiosk
2368-3000-8090 TP120 Global Pedestal
2368-4000-8090 TP120 Global Pedestal, R1.2

1-2 Site Preparation
Product Labels
The illustration shows the typical layout of an NCRTouchPort 120(2368) Kiosk product
identification label that is fixed inside the kiosk.
The product is identified by a 12-digit model number. The serial number is unique to
each kiosk. The tracer number is used to identify where the kiosk was built.
Please quote all of the serial and tracer numbers, including the prefix, when making
reference to the kiosk.
Electrical rating information is also shown on the product label.
Customer Responsibilities
Before the system can be installed, the customer must do or provide the following:
• When required by NCR, provide the NCR Customer Services representative with
appropriate drawings that indicate:
• Location of the equipment
• Site wiring (power and communications, paths and lengths)
• Location of other equipment that may generate electrical noise, electromagnetic
interference, or heat
• Make building alterations necessary to meet wiring and other site requirements.
• Provide and install all communications cables, wall jacks, special connectors, and
associated hardware.
• Provide and install necessary power distribution boxes, conduits, grounds, lightning
protection devices, and associated hardware.
• Make sure all applicable codes, regulations, and laws (including, but not limited to,
electrical, building, safety, and health) are met.

Site Preparation 1-3
• Provide and install auxiliary power or other equipment as required.
• Provide storage or service areas as required.
• Meet all system/unit environmental requirements.
• Provide and install floor coverings and environmental systems that limit or control
static electricity build-up and discharge.
In general, keep the NCR equipment area free from dust, smoke, lint, and other
particles. Restrict smoking, eating, and drinking around the equipment. Avoid locating
the equipment near other machines that generate ink, carbon, and paper dust particles.
Third Party Peripheral Certification
Third party peripherals must be certified with the NCR TouchPort 120 (2368) Kiosk or a
potential ESD issue can occur. Third party peripherals include any electrically powered
devices connected to the kiosk that are not an NCR branded product or a certified
solution advocated by NCR. Examples of third party products include PIN pad devices,
printers, external CD-ROM drives, and so forth.
Peripherals tend to be less sensitive to electrostatic damage when directly grounded
through their power cords. If the peripheral is powered by the terminal and has no
dedicated ground, then all of the ESD energy is coupled into the port connection. Some
devices may require the use of an in-line galvanic isolator/surge protector in order to
prevent problems.
The NCR TPP/SCER process is designed to evaluate third party peripherals and
determine whether additional protective devices are needed.
The NCR Workstation and Peripherals AC Wiring Guide (BST0–2115–53) contains additional
information on this subject.
LAN Communications
The NCR TouchPort 120 (2368) supports Ethernet 10/100/1000baseT Local Area Network
(LAN) communication protocol. Cat-5 wiring for 100baseT or higher is recommended.
For Ethernet communications wiring specifications, refer to the NCR Ethernet
Communication Wiring Guide.

1-4 Site Preparation
Environmental Requirements
Barometric Pressure
The NCR TouchPort 120 (2368) Kiosk operates within the following barometric pressure
conditions.
• Maximum operating altitude: 3,000 m (9,843 ft)
• Operating range of pressure: 105 to 69 kPa (15.2 to 20.0 lb./in.)
Temperature
The NCR TouchPort 120 (2368) Kiosk operates over the following temperature ranges.
Avoid continuous operation at or near the indicated temperature extremes, or in
locations where the temperature changes beyond the restrictions.
Temperature Parameter Restriction
Operating 5° to 45° C (41° F to 113° F), dry bulb
Storage -10° to 50° C (14° F to 122° F), three months
Shipping -40° to 60° C (-40° F to 140° F), one week
Humidity
The NCR TouchPort 120 (2368) Kiosk operates within the following humidity ranges.
Avoid continuous operation at or near the indicated humidity extremes, or in locations
where the humidity changes beyond the restrictions. Never expose the kiosk to
condensation.
Humidity Type Restriction
Relative 10% to 90%
Maximum Change Rate 10% / 60 minutes
Storage 10% to 90% relative humidity, three months
Shipping 5% to 95% relative humidity, one week

Site Preparation 1-5
Electrical Requirements
Power Requirements
The kiosk's main power supply has a maximum output of 150 Watts and provides power
to the kiosk and its powered peripherals.
Range Nominal
Vrms
Minimum
Vrms
Maximum
Vrms
Input Current
Maximum Arms
Low (115) 100 - 127 90 136 2.2 A
High (230) 200 - 240 180 265 1.2 A
AC Wiring Requirements
The customer must provide suitable AC power for the NCR TouchPort 120 (2368) Kiosk
and any associated equipment and devices. NCR recommends a dedicated unswitched
power line dedicated to the NCR equipment installation. Refer to the NCR Workstation
and Peripherals AC Wiring Guide for store AC wiring requirements. The AC outlet must
be installed near the kiosk and easily accessible to the operator.

1-6 Site Preparation
KioskDimensions
Countertop

Site Preparation 1-7
GlobalPedestal
Global Pedestal, R1.2

1-8 Site Preparation

Site Preparation 1-9
Base Plates
NCRTouchPort 120 offers base plate options for the pedestal configuration.
Pedestal Feature Base Plate
GlobalPedestal 2368-F060 Base Plate, Global (Large)
2368-F062 Base Plate, Global (DuckFeet)
2368-F063 Base Plate, Small,Global
Global Pedestal, R1.2 2368-F064 Base Plate, Small,Global, R1.2
2368-F065 Base Plate, Global, R1.2 (DuckFeet)
2368-F066 Base Plate, Curved Front, Global, R1.2

1-10 Site Preparation
Global Pedestal Base Plates

Site Preparation 1-11