Nec Neax 2000 Owner's manual

ND-70916(E)

ISSUE 1

Feature Programming Manual

JANUARY, 2000

NEC Corporation

LIABILITY DISCLAIMER

NEC Corporation reserves the right to change the specifications,

functions, or features, at any time, without notice.

NEC Corporation has prepared this document for use by its

employees and customers. The information contained herein is the

property of NEC Corporation and shall not be reproduced without

prior written approval from NEC Corporation.

NEAX and Dterm are registered trademarks of NEC Corporation.

NEC Corporation

Printed in Japan

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A2TOC-10

TABLE OF CONTENTS

INTRODUCTION.......................................................................................................................................... 1

PURPOSE............................................................................................................................................. 1

OUTLINE OF THIS MANUAL......................................................................................................... 1

REFERENCE MANUAL ................................................................................................................... 2

HOW TO READ THIS MANUAL.................................................................................................... 4

NATION CODE ASSIGNMENT...................................................................................................... 6

CHAPTER 1 BUSINESS FEATURES.............................................................................................. 7

ACCOUNT CODE............................................................................................................................... 9

ACCOUNT CODE-ATTENDANT................................................................................................... 9

ACCOUNT CODE-Dterm................................................................................................................... 9

AC METERING COT ......................................................................................................................... 11

ADD-ON CONFERENCE-Dterm ..................................................................................................... 13

ADD-ON MODULE-Dterm................................................................................................................. 14

AGENT BUSY OUT-UCD ................................................................................................................ 17

ANALOG PORT ADAPTER-Dterm................................................................................................ 18

ANNOUNCEMENT SERVICE......................................................................................................... 21

ATTENDANT CAMP-ON WITH TONE INDICATION.............................................................. 32

ATTENDANT CONSOLE LOCKOUT-PASSWORD................................................................ 34

ATTENDANT DELAY ANNOUNCEMENT ................................................................................. 35

ATTENDANT LOOP RELEASE .................................................................................................... 37

ATTENDANT NIGHT TRANSFER ................................................................................................ 38

ATTENDANT OVERRIDE................................................................................................................ 39

ATTENDANT SPEED CALLING-SYSTEM SET UP ............................................................... 41

ATTENDANT TERMINAL-Dterm .................................................................................................... 42

AUTHORIZATION CODE ................................................................................................................ 49

AUTOMATED ATTENDANT........................................................................................................... 56

AUTOMATIC CALL DISTRIBUTION (ACD)-

MANAGEMENT INFORMATION SYSTEM (MIS) .................................................................... 61

AUTOMATIC CAMP-ON .................................................................................................................. 62

AUTOMATIC CHANGE OF NIGHT SERVICE .......................................................................... 63

AUTOMATIC HOLD-Dterm .............................................................................................................. 64

AUTOMATIC IDLE RETURN-Dterm.............................................................................................. 65

AUTOMATIC INTERCOM-Dterm.................................................................................................... 66

AUTOMATIC RECALL ..................................................................................................................... 68

AUTOMATIC RECALL-Dterm ......................................................................................................... 68

BACKGROUND MUSIC-Dterm ....................................................................................................... 70

BOSS-SECRETARY-MESSAGE WAITING LAMP CONTROL-Dterm............................... 72

BOSS-SECRETARY OVERRIDE-Dterm ..................................................................................... 73

BOSS-SECRETARY TRANSFER-Dterm..................................................................................... 74

BROKER’S CALL .............................................................................................................................. 75

BROKERAGE-HOT LINE-Dterm .................................................................................................... 76

BROKERAGE-HOT LINE-OUTSIDE-Dterm................................................................................ 76

BUSY LAMP FIELD-FIXED............................................................................................................. 78

BUSY VERIFICATION ...................................................................................................................... 79

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TABLE OF CONTENTS

CALL BACK......................................................................................................................................... 80

CALL BACK-DON’T ANSWER ..................................................................................................... 80

CALL BACK-Dterm............................................................................................................................. 80

CALL BACK-MULTIPLE ASSIGNMENT.................................................................................... 82

CALL FORWARDING-ALL CALLS.............................................................................................. 83

CALL FORWARDING-ALL CALLS-Dterm ................................................................................. 83

CALL FORWARDING-ALL CALLS-OUTSIDE......................................................................... 83

CALL FORWARDING-BUSY LINE .............................................................................................. 85

CALL FORWARDING-BUSY LINE-Dterm .................................................................................. 85

CALL FORWARDING-BUSY LINE-OUTSIDE.......................................................................... 85

CALL FORWARDING-DON’T ANSWER.................................................................................... 88

CALL FORWARDING-DON’T ANSWER-Dterm........................................................................ 88

CALL FORWARDING-DON’T ANSWER-OUTSIDE ............................................................... 88

CALL FORWARDING-I’M HERE .................................................................................................. 91

CALL FORWARDING-INTERCEPT/ANNOUNCEMENT....................................................... 92

CALL FORWADING SET/RESET BY MAT/CAT ..................................................................... 94

CALL HOLD......................................................................................................................................... 95

CALL HOLD-Dterm............................................................................................................................. 95

CALL INDICATOR LAMP-Dterm.................................................................................................... 96

CALL INFORMATION SYSTEM (CIS) ........................................................................................ 97

CALL PARK-Dterm............................................................................................................................. 131

CALL PARK-SYSTEM...................................................................................................................... 132

CALL PARK-TENANT...................................................................................................................... 133

CALL PICKUP-DESIGNATED GROUP ...................................................................................... 134

CALL PICKUP-DIRECT ................................................................................................................... 135

CALL PICKUP-GROUP.................................................................................................................... 136

CALL PICKUP-GROUP-Dterm........................................................................................................ 136

CALL QUEUING ................................................................................................................................. 137

CALL REDIRECT ............................................................................................................................... 138

CALL TRANSFER-ALL CALLS .................................................................................................... 139

CALL TRANSFER-ALL CALLS-Dterm ........................................................................................ 139

CALL TRANSFER-ATTENDANT.................................................................................................. 140

CALL WAITING ANSWER-Dterm .................................................................................................. 141

CALL WAITING DISPLAY............................................................................................................... 142

CALL WAITING-STATION .............................................................................................................. 143

CALL WAITING-TERMINATING ................................................................................................... 145

CALLER ID DISPLAY....................................................................................................................... 147

CHOICE OF NIGHT SERVICE ....................................................................................................... 148

CLASS OF SERVICE-INDIVIDUAL.............................................................................................. 149

CODE CALLING ACCESS.............................................................................................................. 152

COMMON ROUTE INDIAL.............................................................................................................. 154

CONSECUTIVE SPEED CALLING .............................................................................................. 157

CONSULTATION HOLD-ALL CALLS......................................................................................... 168

CONSULTATION HOLD-ALL CALLS-Dterm............................................................................. 168

CUSTOMER ADMINISTRATION TERMINAL (CAT) .............................................................. 169

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TABLE OF CONTENTS

DATA LINE SECURITY.................................................................................................................... 171

DAY/NIGHT CLASS OF SERVICE............................................................................................... 172

DAY/NIGHT MODE CHANGE BY STATION DIALLING ....................................................... 173

DELAY ANNOUNCEMENT-UCD .................................................................................................. 175

DELAYED RINGING-Dterm.............................................................................................................. 177

DIAL ACCESS TO ATTENDANT.................................................................................................. 178

DIAL BY NAME-Dterm....................................................................................................................... 179

DIAL INTERCOM-Dterm.................................................................................................................... 190

DIALED NUMBER IDENTIFICATION SERVICE (DNIS) ....................................................... 192

DICTATION ACCESS ....................................................................................................................... 194

DIRECT DIGITAL INTERFACE (DDI).......................................................................................... 195

DIRECT INWARD DIALLING (DID).............................................................................................. 222

DIRECT OUTWARD DIALLING (DOD)....................................................................................... 227

DIRECT STATION SELECTION (DSS) CONSOLE ................................................................ 230

DIRECT-IN TERMINATION (DIT).................................................................................................. 232

DISTINCTIVE RINGING ................................................................................................................... 234

Dterm ....................................................................................................................................................... 241

DUAL HOLD-Dterm ............................................................................................................................ 247

DYNAMIC DIAL PAD-Dterm ............................................................................................................ 248

EXCLUSIVE HOLD-Dterm ................................................................................................................ 249

EXECUTIVE CALLING..................................................................................................................... 250

EXECUTIVE RIGHT OF WAY ........................................................................................................ 251

EXECUTIVE RIGHT OF WAY-Dterm ............................................................................................ 251

FAULT MESSAGE............................................................................................................................. 253

FAX ARRIVAL INDICATOR-Dterm................................................................................................ 254

FLASH OVER TRUNK...................................................................................................................... 258

FLASH OVER TRUNK-Dterm.......................................................................................................... 258

FLEXIBLE NUMBERING OF STATIONS................................................................................... 259

FLEXIBLE RINGING ASSIGNMENT-Dterm ............................................................................... 260

FORCED ACCOUNT CODE ........................................................................................................... 262

GROUP DIVERSION ......................................................................................................................... 267

GROUP LISTENING-Dterm.............................................................................................................. 268

HANDS FREE ANSWER BACK-Dterm........................................................................................ 269

HOT LINE.............................................................................................................................................. 270

HOT LINE-OUTSIDE ......................................................................................................................... 271

HOUSE PHONE.................................................................................................................................. 273

HOWLER TONE SENDING............................................................................................................. 274

IMMEDIATE RINGING...................................................................................................................... 275

INCOMING CALL IDENTIFICATION ........................................................................................... 276

INCOMING CENTRAL OFFICE CALL TO TIE LINE CONNECTION................................ 278

INDIVIDUAL ATTENDANT ACCESS .......................................................................................... 280

INDIVIDUAL TRUNK ACCESS...................................................................................................... 281

INTER-POSITION CALLING .......................................................................................................... 282

INTER-POSITION TRANSFER ...................................................................................................... 282

INTERNAL ZONE PAGING-Dterm................................................................................................. 283

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TABLE OF CONTENTS

LAST NUMBER CALL...................................................................................................................... 285

LAST NUMBER CALL-ATTENDANT.......................................................................................... 285

LAST NUMBER CALL-Dterm.......................................................................................................... 285

LEAST COST ROUTING-3/6 DIGIT ............................................................................................. 286

LEAST COST ROUTING-TIME OF DAY ROUTING ............................................................... 298

LINE LOCKOUT ................................................................................................................................. 300

LINE PRESELECTION-Dterm ......................................................................................................... 301

LISTED DIRECTORY NUMBER DISPLAY-ATTENDANT.................................................... 302

LONG LINE CIRCUIT........................................................................................................................ 305

MAINTENANCE ADMINISTRATION TERMINAL (MAT) ...................................................... 306

MANUAL INTERCOM-Dterm........................................................................................................... 308

MEET-ME PAGING-ATTENDANT................................................................................................ 310

MEET-ME PAGING-STATION ....................................................................................................... 310

MESSAGE CENTER INTERFACE (MCI) ................................................................................... 315

MESSAGE REMINDER-Dterm ........................................................................................................ 332

MESSAGE WAITING LAMP SETTING-ATTENDANT ........................................................... 334

MESSAGE WAITING LAMP SETTING-STATION................................................................... 334

MISCELLANEOUS TRUNK ACCESS......................................................................................... 337

MISCELLANEOUS TRUNK RESTRICTION.............................................................................. 338

MULTI-FUNCTION KEY-ATTENDANT ....................................................................................... 339

MULTIPLE CALL FORWARDING-ALL CALLS....................................................................... 340

MULTIPLE CALL FORWARDING-BUSY LINE........................................................................ 341

MULTIPLE CALL FORWARDING-DON’T ANSWER............................................................. 342

MULTIPLE CONSOLE OPERATION........................................................................................... 343

MULTIPLE LINE OPERATION-Dterm .......................................................................................... 344

MULTIPLE TRUNK OPERATION-Dterm ..................................................................................... 345

MUSIC ON HOLD............................................................................................................................... 346

MUTE KEY-Dterm................................................................................................................................ 354

NAILED-DOWN CONNECTION .................................................................................................... 355

NAME DISPLAY-Dterm ..................................................................................................................... 356

NIGHT CONNECTION-FIXED ........................................................................................................ 358

NIGHT CONNECTION-FLEXIBLE................................................................................................ 358

OFF-HOOK ALARM .......................................................................................................................... 364

OUTGOING TRUNK QUEUING..................................................................................................... 365

OUTGOING TRUNK QUEUING-Dterm......................................................................................... 365

OVERFLOW ANNOUNCEMENT-UCD........................................................................................ 366

OVERFLOW-UCD .............................................................................................................................. 367

PAD LOCK ........................................................................................................................................... 369

PAGING ACCESS.............................................................................................................................. 377

PAGING TRANSFER ........................................................................................................................ 378

PASSING DIAL TONE...................................................................................................................... 379

PASSWORD ........................................................................................................................................ 380

PAUSE ENTRY-Dterm ....................................................................................................................... 381

PEG COUNT ........................................................................................................................................ 382

PERIODIC TIME INDICATION TONE.......................................................................................... 383

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TABLE OF CONTENTS

POOLED LINE ACCESS-Dterm ..................................................................................................... 384

POWER FAILURE TRANSFER..................................................................................................... 386

PRIME LINE PICKUP-Dterm............................................................................................................ 387

PRIORITY CALL................................................................................................................................. 388

PRIVACY RELEASE-Dterm ............................................................................................................. 389

PRIVACY-Dterm................................................................................................................................... 390

PRIVATE LINES ................................................................................................................................. 391

PUSHBUTTON CALLING................................................................................................................ 392

PUSHBUTTON CALLING-ATTENDANT ONLY ...................................................................... 395

PUSHBUTTON TO ROTARY CONVERSION ........................................................................... 396

RADIO PAGING.................................................................................................................................. 397

RELAY CONTROL FUNCTION KEY-Dterm ............................................................................... 403

REMOTE ACCESS TO SYSTEM .................................................................................................. 404

REMOTE SYSTEM DATA CHANGE ........................................................................................... 412

REMOVE AND RESTORE SERVICE .......................................................................................... 413

RESTRICTION FROM OUTGOING CALLS .............................................................................. 414

RETURN SCHEDULE-Dterm........................................................................................................... 415

RING FREQUENCY CONTROL-Dterm ........................................................................................ 416

RINGING LINE PICKUP-Dterm....................................................................................................... 418

ROTARY DIAL CALLING................................................................................................................ 419

ROUTE ADVANCE ............................................................................................................................ 420

SAVE AND REPEAT-Dterm............................................................................................................. 421

SECURITY ALARM ........................................................................................................................... 422

SELF DIAGNOSIS ............................................................................................................................. 423

SERIAL CALL ..................................................................................................................................... 424

SET RELOCATION............................................................................................................................ 425

SINGLE DIGIT FEATURE ACCESS CODE............................................................................... 426

SINGLE DIGIT FEATURE CODE.................................................................................................. 428

SINGLE DIGIT STATION CALLING WITH TIMING................................................................ 429

SINGLE DIGIT STATION CALLING-W/O TIMING .................................................................. 431

SMART CONSOLE (SN708/SN709/SN712 ATTCON)........................................................... 432

SMART CONSOLE (SN716 DESKCON).................................................................................... 434

SOFTWARE LINE APPEARANCE-Dterm................................................................................... 437

SOFT KEY-Dterm ................................................................................................................................ 438

SPEED CALLING OVERRIDE-SYSTEM.................................................................................... 442

SPEED CALLING-ONE TOUCH-Dterm ....................................................................................... 443

SPEED CALLING-STATION .......................................................................................................... 446

SPEED CALLING-SYSTEM............................................................................................................ 452

SPEED CALLING-SYSTEM-Dterm................................................................................................ 452

SPLIT CALL FORWARDING-ALL CALLS ................................................................................ 457

SPLIT CALL FORWARDING-BUSY LINE ................................................................................. 460

SPLIT CALL FORWARDING-DON’T ANSWER ...................................................................... 463

SPLITTING ........................................................................................................................................... 467

STACK DIAL-ATTENDANT............................................................................................................ 468

STACK DIAL-Dterm............................................................................................................................ 468

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TABLE OF CONTENTS

STATION/ATTENDANT CONTROLLED CONFERENCE

(6/10-PARTY CONFERENCE) ....................................................................................................... 469

STATION CAMP-ON ......................................................................................................................... 471

STATION HUNTING-CIRCULAR .................................................................................................. 473

STATION HUNTING-SECRETARIAL.......................................................................................... 474

STATION HUNTING-TERMINAL .................................................................................................. 475

STATION LINE STATUS DISPLAY ............................................................................................. 476

STATION MESSAGE DETAIL RECORDING (SMDR)........................................................... 477

STATION TO STATION CALLING ............................................................................................... 499

STATION TO STATION CALLING-OPERATOR ASSISTANCE ........................................ 501

STEP CALL.......................................................................................................................................... 502

TANDEM SWITCHING OF TIE TRUNKS-2/4-WIRE ............................................................... 503

TENANT SERVICE ............................................................................................................................ 504

THREE-WAY CALLING ................................................................................................................... 506

TIE LINE ACCESS ............................................................................................................................ 507

TIE LINE CONNECTION WITH PAD CONTROL..................................................................... 512

TIMED QUEUE-Dterm........................................................................................................................ 515

TIMED REMINDER ............................................................................................................................ 516

TOLL DENIAL/TOLL DIVERSION................................................................................................ 523

TOLL RESTRICTION-TOTAL DIGIT COUNT ........................................................................... 524

TOLL RESTRICTION-3/6-DIGIT.................................................................................................... 527

TRUNK ANSWER FROM ANY STATION (TAS) ..................................................................... 532

TRUNK GROUP BUSY DISPLAY................................................................................................. 536

TRUNK LINE APPEARANCE-Dterm ............................................................................................ 537

TRUNK TO TRUNK CONNECTION ............................................................................................. 540

TRUNK TO TRUNK TRANSFER BEFORE

ANSWER BY ATTENDANT CONSOLE ..................................................................................... 544

TRUNK TO TRUNK-THIRD PARTY CANCELLATION.......................................................... 545

UNIFORM CALL DISTRIBUTION (UCD).................................................................................... 546

UNIFORM NUMBERING PLAN..................................................................................................... 556

UNIVERSAL SENDER...................................................................................................................... 566

VARIABLE TIMING PARAMETERS ............................................................................................ 567

VOICE CALL-ATTENDANT............................................................................................................ 568

VOICE CALL-Dterm............................................................................................................................ 568

VOICE GUIDE...................................................................................................................................... 570

VOICE MAIL INTEGRATION.......................................................................................................... 573

VOICE MESSAGE SYSTEM........................................................................................................... 580

WHISPER PAGE ................................................................................................................................ 585

FEATURES FOR AUSTRALIA ONLY......................................................................................... 586

MFC-INCOMING CALL ................................................................................................................... 586

OPERATOR MONITORING ........................................................................................................... 591

OPERATOR OVERLAPPING ........................................................................................................ 592

REVERTED CALL METERING ..................................................................................................... 593

– vii –

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FEATURES FOR OTHER COUNTRIES ONLY ........................................................................ 594

CALLER ID CLASS ......................................................................................................................... 594

MFC-INCOMING CALL ................................................................................................................... 603

MFC-OUTGOING CALL.................................................................................................................. 603

CHAPTER 2 HOTEL FEATURES ..................................................................................................... 635

HOTEL SYSTEM OUTLINE ............................................................................................................ 636

HOTEL SYSTEM CAPACITY ......................................................................................................... 641

HOTEL SYSTEM SPECIFICATIONS........................................................................................... 641

HOTEL FEATURE LIST ................................................................................................................... 642

HOTEL SUSTEM PROGRAMMING SUMMARY...................................................................... 643

HOTEL SYSTEM PROGRAMMING ............................................................................................. 644

AUTOMATIC WAKE UP ................................................................................................................. 647

CHECK IN/CHECK OUT ................................................................................................................. 653

DIRECT DATA ENTRY ................................................................................................................... 655

DO NOT DISTURB........................................................................................................................... 657

DO NOT DISTURB-SYSTEM ......................................................................................................... 660

GUEST NAME DISPLAY THROUGH PMS ................................................................................. 662

GUEST ROOM TO GUEST ROOM CALLING RESTRICTION ................................................ 664

GUEST/ADMINISTRATIVE SERVICE.......................................................................................... 665

HOTEL CONSOLE........................................................................................................................... 668

HOTEL/MOTEL FRONT DESK TERMINAL ................................................................................ 669

MAID STATUS.................................................................................................................................. 673

MESSAGE REGISTRATION.......................................................................................................... 676

MESSAGE WAITING....................................................................................................................... 679

PMS INTERFACE ............................................................................................................................ 682

PRINTER CONTROL-FRONT DESK TERMINAL ...................................................................... 686

ROOM CUT-OFF .............................................................................................................................. 688

ROOM NUMBER DISPLAY ON STATION .................................................................................. 690

ROOM STATUS ............................................................................................................................... 690

SPLIT ACCESS................................................................................................................................ 690

APPENDIX A: TERMINAL KEY ASSIGNMENT .............................................................................. A1

Dterm 75 Key Numbers................................................................................................................... A2

Dterm 65 Key Numbers................................................................................................................... A5

ATTCON Key Numbers.................................................................................................................. A10

DESKCON Key Numbers .............................................................................................................. A11

DSS Console Key Numbers ......................................................................................................... A12

Add-On Module Key Numbers..................................................................................................... A14

APPENDIX B: CHARACTER CODE TABLE.................................................................................... B1

Character Code Table.................................................................................................................... B2

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TABLE OF CONTENTS

APPENDIX C: Dterm TIMS JOB SPECIFICATIONS....................................................................... C1

PRECAUTIONS .................................................................................................................................. C2

PRINT OPERATIONS ....................................................................................................................... C2

Target Stations................................................................................................................................ C2

Call Record and Totaled Bill ........................................................................................................ C2

Group Billing.................................................................................................................................... C5

Billing Data Accumulation............................................................................................................ C14

Audit Print and Interim Print ........................................................................................................ C17

AP Memory Management.............................................................................................................. C20

TIMS Optional Prints...................................................................................................................... C23

APPENDIX D: FEATURES AND SPECIFICATIONS ..................................................................... D1

BUSSINESS FEATURES AND SPECIFICATIONS

HOSPITALITY FEATURES AND SPECIFICATIONS

FEATURES FOR AUSTRALIA ONLY FEATURES AND SPESIFICATIONS

FEATURES FOR OTHER COUNTRIES ONLY FEATURES AND SPESIFICATIONS

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