Nectar move NECFL03 User manual

ADJUSTABLE BED
Serial Number: _____________________________
(Place your serial number here for ready reference)
Owner’s Manual

NECFLUG001 | AWNECFLUG-3 | 08.26.2020
IF YOU EXPERIENCE ANY TROUBLE WITH YOUR ADJUSTABLE
BED WITHIN THE WARRANTY PERIOD, PLEASE CONSULT THE
TROUBLESHOOTING GUIDE PROVIDED WITH YOUR BED AND
ONLINE, IF APPLICABLE. IF PROBLEMS PERSIST, PLEASE CALL:
CUSTOMER SERVICE TOLL FREE NUMBER
1-720-458-5955
Please have your receipt ready and available.
Model Number: NECFL03
This product and all our bedding products are covered by one or more
of the following issued and pending U.S. patents including Nos. 7448100,
D657157, D663542, D657158, D657156, 8209801, 8209800,
D663544, D663543 and other patents pending.
Photos are for illustraon purposes only.
COPYRIGHT © 2020 CUSTOMATIC®

Safe Precauons
Parts List
Installaon Guide
Remote Control Guide
Special Funcon
Troubleshoong
Warran & Registraon
4
6
7
12
14
15
18
Table of Contents

4
Safe Precauons
ATTENTION!
IMPORTANT SAFETY INSTRUCTIONS.
PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.
FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A SURGE
PROTECTOR (not supplied with this adjustable bed).
ELECTRICAL SAFETY
Always unplug this adjustable bed from the electrical
outlet before any cleaning or maintenance of the bed.
To safely disconnect, make sure all controls are in the o
posion, then remove the plug from the outlet.
Keep cord away from heated surfaces. Keep air openings
free of lint, hair and the like. Never operate when air
openings are blocked. Never drop or insert any object into
any opening. Use only indoors.
Cease use of this adjustable bed and contact the Customer
Care Center for repair if: (1) it has a damaged cord or plug,
(2) it is not working properly, (3) it has been dropped or
damaged, or (4) it has been dropped into water.
GROUNDING SAFETY
To reduce the risk of electric shock, electrical re, or
faul operaon of this product, your adjustable bed may
feature a polarized plug meant to be used only with a
grounded electrical outlet. If this plug does not t into your
outlet, contact a qualied electrician to install a properly
grounded outlet. Failure to use a properly grounded outlet
for this product will compromise this important grounding
safe feature. The use of adapters is not recommended
unless the outlet is checked by a qualied electrician
to ensure the proper grounding of the adapter. NOTE:
Unauthorized modicaons to this product could void the
electrical poron of your warran.
WARRANTY WARNING!
This bed is specically designed to require no maintenance
by you, the user. Any opening or tampering with the control
box, motors, or hand controls (with the excepon of the
baery compartment if equipped) will result in a void of
the warran. Only those authorized may conduct repairs
or part replacement on your adjustable bed. Unauthorized
modicaons to this product could void the electrical
poron of your warran.
IN-HOME USE ONLY
This adjustable bed is designed exclusively for in-home
use.
HOSPITAL DISCLAIMER: It is NOT designed for hospital use
and is NOT designed to meet hospital standards. Do not
use this bed with TENT TYPE oxygen therapy equipment
or use near explosive gases.
IMPORTANT SAFETY FEATURES
Weight fail safe feature: In the case that an overload of
weight is placed on the head or foot mechanism, the control
unit will automacally stop all funcons. The control unit
will automacally resume all funcons 30 seconds aer
excess weight is removed.
The recommended weight limitaons for your adjustable
bed is up to 850 lbs. For your adjustable bed to structurally
support the recommended weight, weight must be
distributed evenly across the head and foot secons. The
adjustable bed will not and is not intended to support or
li this amount in just the head or foot secon. Dependent
on the size and/or model of maress, the available weight
limit may be less.
NOTE: If your adjustable bed is posioned on a hard oor
surface such as hardwood or le, it is recommended that
rubber cups or carpet squares are placed under the legs
to prevent damaging or scratching your oor.
USER-SERVICEABLE PARTS
This bed is specically designed to have no maintenance

5
Safe Precauons
SAVE THESE INSTRUCTIONS.
Proper operaon of your adjustable bed is necessary to ensure the long life and durabili you expect from
a high-quali product. The manufacturer has tested and inspected this product prior to shipment.
by you, the user. Therefore, you are encouraged not to open
any motors, alter the wiring, or adjust, modi or change the
structure of the product, as it will void the warran.
RADIO FREQUENCY IS 2.4 GHZ
FCC compliant device complies with part 15 of the FCC
Rules. Operaon is subject to the following two condions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired operaon.
IMPORTANT NOTE: To comply with the FCC RF exposure
compliance requirements, no change to the antenna or
the device is permied. Any change to the antenna or
the device could result in the device exceeding the RF
exposure requirements and void user's authori to operate
the device.
CONSUMERS WITH PACEMAKERS
It is possible that the (oponal) vibrang feature of this
adjustable bed may be misinterpreted by some pacemakers
as movement and/or exercise. This is common with any
product that produces a vibrang moon, and may or may
not aect your pacemaker. Please consult your physician
with any concerns.
PRODUCT RATINGS
Li Motor Restricons: The li motors in this bed are
NOT designed to operate connuously for more than
three (3) minutes over a thir (30) minute me period,
or approximately 10% du cycle. To ensure reliable
funconali and full life of this product, do not aempt to
exceed these limits.
NOTE: Aempng to circumvent or exceed this rang will
shorten the life expectancy of the product and may void the
warran.
The structure of the bed will support the recommended
weight when distributed evenly across the bed. The head
and foot secons are not designed to individually support
or li this amount of weight. For opmal performance,
entering and exing the adjustable bed with the bed in the
at or level posion is recommended.
NOTE: Exceeding the recommended weight restricons
could damage your adjustable bed and void your warran.
SMALL CHILDREN AND PETS WARNING
Immediately dispose of all packing materials as it can pose
a smother risk to small children and pets. Injury could
occur also if children or pets are permied to play on or
under the bed. Do not allow children to operate this bed
without adult supervision.
LIFT WARNING
Do not sit on the head or foot secons while in the raised
posion, or during li or lowering cycles.
MOVING AFTER INSTALLATION
Do not place adjustable bed vercally on its head or foot
secons. This may cause injury to persons or damage to
the adjustable bed. Two people are required for moving this
adjustable bed due to its heavy weight.
SAFETY
Massage motors, if any, will automacally shut o aer
running connuously for 15 minutes. All massage funcons
will be operaonal again aer 5 minutes.
NOTICE: The changes or modicaons not expressly
approved by the par responsible for compliance could
void the user's authori to operate the equipment.
IMPORTANT: Make sure electrical cords do not run
between the adjustable bed deck and the metal frame or
do not obstruct any adjustable bed mechanisms.
Read the Owner's Manual carefully and completely before
operang the product. Electric shock may occur if electrical
components are not installed or operated according to
these guidelines.

6
Before discarding any packing materials, check the adjustable bed carton and veri that all items in the parts list are
included.
* King and Cal King beds do not have this set of knob screws and wing nuts.
** R pins are aached to both ends of the maress retainer bracket.
*** King and Cal King beds have seven (7) bed legs.
**** Only available with Twin XL models.
Remote control (1) AAA baeries (3) Center support
brackets (2)
Big knob screws &
spring washers (8)
Parts List
Maress retainer
bracket (1)
R pins (2) **
Small knob screws, spring
washers & wing nuts (2) *
Sync cable (1) ****
An-skid pads Bed leg strap (1) ****
8” post bed legs (6) *** 3” post bed legs (6) *** Leg extenders (6) ***

7
NOTE: For safe reasons, liing of the adjustable bed must always be performed by two (2) people;
and the unit should always be on a at surface before opening.
Seing up your adjustable bed frame
1
2
Open the box and unfold the bed placing it on a at surface
with the top side facing downward.
Remove the accessory box and cut the orange es from inside
the bed frame.
Aaching the center support bracket
Move the three secons of the bed closer together. Make sure
the bars and frames are properly aligned at the center.
NOTE: King and Cal King beds have two secons only.
To connect the three secons, put the center support bracket
over the bars on one side of the bed frame, lining it up with the
pre-drilled holes.
Thread 4 big knob screws ed with spring washers into the
pre-drilled holes on the bracket and through the bed frame.
Keep the screws loose for now.
NOTE: Make sure all the screws t and align with the bracket
properly. Do not ghten the screws yet.
1
2
3
Installaon Guide

8
Aaching the bed legs
1
2
Aach the 3" post bed legs to the 8" post bed legs.
NOTE: If you want to add more height to the adjustable leg,
aach the leg extender to the post bed legs.
Aach the bed legs to the adjustabled bed by threading them
in a clockwise direcon into the pre-drilled holes on the frame.
NOTE: Do not overghten the bed legs.
IMPORTANT: For King and Cal King bed sizes, aach one (1)
addional bed leg to hole on the middle part of the frame for
stabili and safe.
If you are installing the adjustable bed on a platform or
slatpack bedding system, do not install the legs. Proceed to
"Seing up your electronics" below.
Seing up the electronics
1Plug the cord for the foot li into the control box. Insert it into
the port labeled "Foot Motor."
Remove and extend the power cord from the frame.
2
If you are installing your adjustable bed on a platform
or slatpack bedding system, apply an-skid pads to the
frame rst. See "Applying an-skid pads for platform
bed use" on page 11.
Installaon Guide
Thread the small knob screw into the pre-drilled hole in the
middle of the bracket and through the bar of the middle secon
of the bed.
Thread a spring washer and a nut to the end of the small knob
screw.
NOTE: King and Cal King beds do not have this screw. Ignore
this step when seing up King and Cal King beds.
Hand ghten all the screws to secure them in place.
NOTE: Make sure all the screws t and align with the bracket.
Tighten the screws at the same me so they all lock in properly.
Repeat steps 2 to 5 to aach the second center support bracket
to the other side of the bed frame.
4
5
6
Thread a spring washer and then a nut
to the end of the knob screw.

9
Aaching the maress retainer bracket
Remove the pin from both ends of the retainer bracket.
Align both ends of the retainer bracket with the holes located at
the foot of the bed, and then insert them into the holes.
From under the bed, re-aach the pins to both ends of the
retainer bracket to keep them in place.
1
2
3
If a headboard is to be installed, see “Assembling the
headboard bracket.”
If the adjustable bed is set up without a headboard, place
your maress on the adjustable bed surface. Your adjustable
bed installaon is now complete.
IMPORTANT!
Make sure power
cords do not obstruct
any adjustable bed
mechanisms.
4
Li the bed frame and turn it over carefully so the top side is
now facing upward.
NOTE: Do not rest the frame on its side so the weight may not
damage the legs.
Plug the power cord into a grounded electrical outlet.
NOTE: For opmal safe, using a surge protector (not included)
is highly recommended.
Install baeries in the remote control. Try all funcons on the
remote to make sure all features are operaonal.
Return bed to at posion before connuing with the installaon.
NOTE: Make sure your bed is in a at posion before using
it. Press the FLAT buon on the remote control for over 1.5
seconds aer plugging in the power cord.
5
6
Installing the bed leg strap (oponal)
Wrap the bed legs (front & back) together ghtly using the bed
leg straps.
Fasten the straps to prevent movement & maintain stabili.
1
2
To help prevent base separaon when using two adjustable beds
together, use the bed leg straps.
Installaon Guide
3

10
Assembling the headboard bracket (oponal)
IMPORTANT!
• Failure to follow the installaon steps as they appear in this guide could result in damage to your adjustable
bed.
• For safe reasons, liing of the adjustable bed must always be performed by two (2) people; and the unit
should always be on a at surface.
• Make sure to posion the boom of the headboard cross member no more than 3 inches (76.2 mm)
between the headboard and the top of the maress.
1Turn the bed frame unit over with the top side facing down.
Remove the leg at the head secon of the bed frame by turning
the leg counter-clockwise.
Slide the inner headboard bracket over the hole for the leg
aachment.
Thread the leg back in, turning clockwise. This will secure the
inner headboard bracket between the bed frame and the leg.
Place the open side of the outer headboard bracket onto the
exposed square tube of the inner headboard bracket to create
a ght t.
Insert a retainer bolt ed with a washer through the outer
headboard bracket and into the inner headboard bracket.
Tighten the bolt with an Allen key wrench. Leave loose enough
for adjusng.
Repeat steps 2 to 6 to install the brackets on the other side of
the head secon of the bed frame.
When the headboard brackets are assembled, make sure there
is a space of 1.5 inches (38.1 mm) to 2 inches (50.8 mm) between
the edge of the bed frame and the headboard brackets.
Securely fasten the headboard bolts (not included with your
parts box) to the end of the headboard bracket assembly.
Turn the bed frame over carefully with the topside facing up.
If you need to adjust the headboard brackets, unscrew the
bolts holding the outer headboard bracket and move them the
necessary distance. Reinstall the bolts and ghten securely.
2
3
4
5
6
7
8
9
10
11
Place your mattress on the adjustable bed surface.
Your adjustable bed and headboard installation is now
complete.
Installaon Guide

11
Your adjustable bed is also created for platform or slatpack bed systems. Before installing on a platform or slat
pack bed, apply an-skid pads under the adjustable bed to keep it in place.
Turn your adjustable bed on its side and then locate the
areas near the center brackets and corner brackets of
the frame.
NOTE: For safe reasons, liing of the adjustable bed
must always be performed by two (2) people.
1
Aer applying all the an-skid pads under the power
base, carefully place the power base onto the platform
or slats.
4
Take the an-skid pads and remove them from the
adhesive backer.
2
The an-skid pads are packed
inside the parts box.
Apply the an-skid pads on each of the idened areas
near the center and corner brackets as shown.
3
IMPORTANT!
• Make sure to align the an-skid pads so that they
will rest on one of the slats under the power base. If
your bed system is a solid deck surface, there is no
need to align the pads to a slat.
• For the areas near the center brackets, you may
apply the an-skid pads to either side of the center
bracket. Make sure to align them with the slats.
• A total of 6 an-skid pads must be applied to the
power base to secure the frame in place and keep it
from slipping.
Connue seing up the electronics and other parts of
your power base on page 9.
5
Applying an-skid pads for platform use
Installaon Guide

12
Head Posion Adjustments (1, 2) - Press the buon to raise or lower the head secon of your adjustable bed.
Foot Posion Adjustments (3, 4) - Press the buon to raise or lower the foot secon of your adjustable bed.
Flat (5) - Press and hold this buon to return the bed to a at posion.
NOTE: Make sure your bed is in a at posion before using it. Press the FLAT buon on the remote control
aer plugging in the power cord.
Flashlight (6) - Press this buon to turn on the ashlight on your remote control.
ZG or Zero Gravi (7) - Press this buon to elevate the legs slightly higher than the chest, in eect, allowing the
blood to ow back to the heart to help reduce stress and fague.
Massage (8) - Press this buon to turn both head and foot massage on. Press this buon repeatedly to adjust
the massage intensi. There are seven (7) intensi levels. Pressing the buon aer the highest intensi level
turns massage o.
Lounge (9) - Press this buon to adjust the bed into a chaise lounge posion to remove stress and tension
from your lower back.
Under Bed Light (10) - Press this buon to turn the under bed light on, helping you safely navigate in and
out of bed during the night. Press the buon again to turn the under bed light o.
An Snore (11) - Press this buon to gently raise the head secon and allow easier air intake to help reduce snoring.
Remote Control Guide
1
2
6
3
4
7
8
5
10
11
9

13
Remote Control Guide
Customizing the memory and preset buons
You can store new head and foot posions by customizing the memory and preset buons. For safe reasons, the Flat and
An-Snore buons cannot be customized.
Move the head and/or foot secons to your desired posion.
Press and hold the FLAT buon and the preset buon that you
want to customize for 5 seconds .
The new bed posion is now stored in your selected preset buon
overriding the factory default.
1
2
Pairing the remote control to your adjustable bed
Your adjustable bed is already paired to your remote at the factory. Manual pairing is only needed for replacement remote
controls.
Make sure your bed is connected to a working electrical outlet. A
surge protector is recommended.
To pair your remote control to your adjustable bed, do one of the
following:
• Unplug the power cord from the outlet and then plug it
back in. The LED light on the control box turns blue and the
control box is in remote pairing mode for 20 seconds.
• On the control box, press the PAIR buon twice. The LED
light on the control box turns blue and the control box is in
remote pairing mode for 20 seconds.
On your remote control, press and hold the HEAD UP and FOOT
UP buons at the same me for four (4) seconds.
If the pairing is successful, the LED light on the control box turns
to green immediately. If pairing fails, the LED light on the control
box stays blue and turns green only aer the 20-second meout.
Repeat steps 2 to 3 unl pairing is successful.
1
2
3
Pairing method 1:
Unplug the power cord, then plug it back in.
Pairing method 2:
Press the PAIR buon twice.

14
Remote Control Guide
Synchronizing two beds for tandem operaon
To operate two adjustable beds simultaneously, you must connect both beds using the sync cable.
Plug both Bed A and Bed B to working electrical outlets. A surge
protector is recommended.
Press the FLAT buon on Remote A and Remote B to align the
beds properly in a at posion.
Plug one end of the sync cable to the control box on Bed A. Insert
it into the port labeled "SYNC."
Plug the other end of the sync cable to the control box on Bed B.
Insert it into the port labeled "SYNC"
Bed A and Bed B can now be controlled simultaneously using
Remote A or Remote B.
NOTE: When operang beds in tandem, both beds should always
be plugged into working electrical outlets.
1
2
3
4
Reseing your system
Reseing the system is somemes necessary to restore any customizaon on the preset buons to its factory seings.
On the remote control, press and hold the Lounge and ZG
buons at the same me unl the remote backlight ashes.
All customized seings on the remote control and control box are
now cleared or returned to their factory default seings.
The convenient USB ports located on each side of your adjustable
bed provide easy access for charging your tech devices.
Using the mounted USB ports
Special Funcons

15
Special Funcons
Acvang the emergency power down feature
Locate and remove the cover on the 9V baery compartment in
the power supply unit.
Install two (2) alkaline 9V baeries (not included with the
adjustable bed). Replace the baery cover.
When the 9V baeries are installed and a power failure occurs,
press the FLAT buon on the remote control for the bed to return
to a at posion.
NOTE: The 9V baeries are for single use only. Aer lowering the
adjustable bed once during a power failure, replace with a new
set of baeries.
1
2
3
Your adjustable bed supports the emergency power down feature when a power failure occurs while the head and/or
foot secons are raised.
Connecng your bed to a smart device
Your adjustable bed is equipped with the Bluetooth technology that enables your iOS or Android smart device to
interact with your bed through the Nectar Move mobile applicaon.
If you are connecng your bed to the mobile app for the rst me,
enable the mobile device pairing mode on your control box.
• Unplug the power cord from the outlet and then plug it back
in. The LED light on the control box turns blue. Aer 20
seconds or aer being operated by a paired remote control,
the LED light turns green and the control box enters mobile
device pairing mode.
• On the control box, press the PAIR buon twice. The LED
light on the control box turns blue. Aer 20 seconds, the LED
light turns green and the control box enters mobile device
pairing mode.
NOTE: The control box stays in mobile device pairing mode for
60 seconds and the name of the of your bed is now visible on the
app.
From your mobile device, launch the app, and then tap the gear
icon to go to the Seings screen.
From the Devices list, select the name of your adjustable bed. The
name of your bed is on the scker on the front cover of the Owner's
Manual and on the bed's control box.
1
2
3
Sample scker showing the name
of your adjustable bed.
Before connecng your base to the mobile app, do the following:
• Make sure your adjustable bed is plugged into a working electrical
outlet and the control box is on.
• Download and install the Nectar Move mobile app from the App
Store®or the Google PlayTM Store.
• For iOS users, turn on your device's Bluetooth®. For Android users,
turn on your device's Bluetooth® and Locaon seings.
NOTES:
• If your bed is not on the Devices list,
make sure your bed is in mobile device
pairing mode. For informaon, see step 1.
• You can only connect one smart device
to one adjustable bed at a me.
• For more informaon on using the mobile
app to control your adjustable bed, see
the Nectar Move App Guide.
NOTE: Install the 9V baeries in the power supply unit only during a
power failure when the emergency power down funcon is needed.

16
In the event the adjustable bed fails to operate, invesgate the symptoms and possible soluons below.
SYMPTOM SOLUTIONS
• Your adjustable bed may be obstructed prevenng
smooth operaon. Remove obstrucons from
around and under the bed.
• Check that the head secon is not too close to the
wall.
• If a headboard is installed, check that it is not
too close to the edge of the maress. Make sure
there is enough distance between the headboard
bracket and the maress.
Head or foot secon elevates adjustable
bed but does not return to at posion.
Troubleshoong Guide
• Check that the power cord is plugged into a working
electrical outlet. Unplug the power cord from the outlet.
Aer 30 seconds, plug it back in. Press any buon on
the remote control and check if the bed responds.
• Check if the control box is working properly. Make sure
the control box is properly connected to the power
supply unit by checking if the LED light turns on when
the power cord is plugged in.
• Check the baeries in the remote control. Replace with
new baeries, if necessary.
• Make sure baeries are properly installed. Follow the
markings on the baery compartment.
• Remove baeries. Leave them out for 30 seconds
before puing them back into the remote control.
• Scratch the terminals inside the remote's baery
compartment with a coin or key.
• Check that the surge protecon device or electrical
outlet is not defecve. Test the outlet by plugging in
another working appliance.
The adjustable bed does not respond
when the remote is used. The remote
does not work.
• Make sure the remote control is paired with the
adjustable bed.
• Check that the power cord is plugged into a working
electrical outlet. Unplug the power cord from the outlet.
Aer 30 seconds, plug it back in. Press any buon on
the remote control and check if the bed responds.
• Check that the surge protecon device or electrical
outlet is not defecve. Test the outlet by plugging in
another working appliance.
No features or funcon of the adjustable
bed acvates.

17
• Check the baeries in the remote control. Replace
with new baeries, if necessary.
• Make sure that you are following the du cycle
of the motors. Do not operate for more than two
minutes over a 20-minute period or approximately
10% du cycle.
• Press the li buons rmly and accurately.
• Wireless remote control may be experiencing
common radio frequency interference from other
radio transmiing devices. Wait several seconds
and then try pressing the li buons again.
Head or foot li funcon has minor
interference during operaon.
This is normal. The li motors click when they are
engaged. No acon is required.
A clicking noise is heard under the bed
when raising or lowering the secons.
In the event the adjustable bed fails to operate, invesgate the symptoms and possible soluons below.
1. Remove any pin, nut, bolt, or white bushing one at a
me.
2. Lubricate it by applying the grease with a coon swab.
Using a lithium or spray lubricant is recommended.
(Lubricaon can be obtained by contacng
Customac's Customer Care Center).
3. When placing the lubricated pin, nut, bolt, or white
bushing back onto the adjustable bed, make sure there
is a looser ghtening on the nut.
4. Addional soluon: Aer compleng these steps,
spray the pins, nuts, bolts, and white bushings with a
lubricant.
The adjustable bed is squeaking.
1. Clear any cluer or obstrucons under and around
the adjustable bed. Radio frequency interference from
other remotes or electronic devices may aect normal
operaon.
2. Check the baeries in the remote.
3. Press the li buons on the remote control rmly and
accurately.
The adjustable bed stuers when in
moon.
Sync one remote to both adjustable beds. For more
informaon, see "Synchronizing two beds for tandem
operaon" on page 13.
Split or tandem system is out of sync. Only
one of the two adjustable bed raises or
both beds raise but one side is higher than
the other.
SYMPTOM SOLUTIONS
Troubleshoong Guide

18
Limited Warran For Adjustable Beds
LIMITED WARRANTY: Subject to the terms and conditions
set forth herein, the manufacturer of this product, PPJ, LLC
(“Customatic®”) warrants to the original retail purchaser for
the time periods stated herein that the adjustable bed system
purchased from an authorized reseller of genuine Customatic®
products is merchantable and free of defects and materials
and is fit for the purpose of residential, non-hospital bedding.
Floor samples are not warranted and are purchased AS IS. This
warranty applies only to genuine Customatic®products, and
without limiting the foregoing, does not apply to power cords
or other accessories supplied by the seller or other parties.
2-Year Period for All Labor: The above warranty will apply
for 2 years for labor on the bed frame, all components, parts,
including, without limitation, electronics, electrical components,
drive motors, WiFi module, power supply and power cords, and
massage motors.
5-Year Period for All Components: The above warranty will
apply for 5 years for the bed frame, all components and parts,
including, without limitation, electronics, electrical components,
drive motors, WiFi module, power supply and power cords, and
massage motors.
20-Year Period for Bed Frame: The above warranty will apply
for 20 Years prorated to the bed frame, defined as follows:
the metal structure of the adjustable bed system only, and
specifically does not include its cover, side rails, decking or
legs, or other attachments thereto, such as actuator lift motors,
control box, WiFi modules, power supply, power cords, control
box or other electrical or mechanical components. For years 6
through 20 the warranty will be reduced by one-fifteenth (1/15)
for each year beyond the fifth year.
Start of Warranty Period: The warranty periods stated above
will commence on the date of the first retail purchase of the
adjustable bed system from an authorized Customatic®reseller,
provided that proof of purchase and warranty registration
occur within the time and in the manner set forth below. In
the case of replacement parts provided by Customatic, the
warranty will apply to the original warranty period and will not
extend beyond such period.
NO OTHER WARRANTY EXPRESS OR IMPLIED: The foregoing
express warranty is the only warranty by Customatic and
all other express warranties or warranties implied by law
or otherwise (including without limitation, any implied
warranty of fitness for a particular purpose) are hereby
denied and disclaimed to the full extent permitted by
applicable law.
EXCLUSIONS FROM WARRANTY: Loss, damage, malfunctions
or other defects caused in whole or in part by any one or
more of the following are not covered by any warranty and
neither Customatic nor the seller shall be responsible for
them: ordinary wear and tear; damage not directly caused by
a defect covered by this express warranty; failure to comply
with this user Manual and/or any other user instructions
issued by Customatic for use and maintenance, including
without limitation, weight limits and operation; modifications
not performed by Customatic; use of any parts, components,
or accessories that are not supplied by Customatic for the
specific product and installed by an authorized Customatic
service provider; use of the product for purposes or in a
manner not expressly intended by Customatic as described
in this Manual or any other misuse or abuse; storage or use
outside of home or other exposure to the elements; dampness;
or transportation or other handling by anyone other than
Customatic.
EXCLUSIVE LIMITED REMEDY: The sole and exclusive
remedy for any item which fails to meet the express
written warranty set forth above shall be, at Customatic’s
option, either repair or replacement of the defective item.
Customatic may require reasonable evidence of the existence
of a defect, and Customatic customer service staff will discuss
specific requirements with the purchaser based on the defects
identified by the purchaser. Replacement parts will be provided
at no cost to the purchaser, provided that the defective parts
are delivered to Customatic, unless Customatic instructs
otherwise in the claims process (see below). Subject to advance
approval by Customatic, it will also pay reasonable shipping
costs for returns requested by Customatic and replacement
parts or bedding systems.
CLAIMS PROCESS: Prior to contacting Customatic, please refer
to the TROUBLESHOOTING section of this Manual and also
ensure that use and maintenance instructions in this Manual
Warran

19
NAME ________________________________________________
PHONE _______________________________________________
ADDRESS _____________________________________________
CITY _________________________________________________
STATE __________________________ ZIP CODE ___________
EMAIL ADDRESS ______________________________________
STORE WHERE PURCHASED __________________________
SERIAL NO. ___________________________________________
INVOICE NO. _________________________________________
MODEL NO. __________________________________________
SURVEY
GENDER: __ M __ F
AGE: __ 18-30 __ 31-40 __ 41-50
__ 51-60 __ 61-70 __ 71 & up
Reason for purchasing an adjustable bed:
___ Health ___ Comfort ___ Other
How did you find out about our beds?
___ Advertising ___ A friend
___ Store ___ Article
___ Internet ___ Other
Please mail to:
CUSTOMATIC® TECHNOLOGIESTM
Customer Care Center
19 Smiley Ingram Rd., Cartersville, GA 30121
WARRANTY REGISTRATION FORM
have been followed. The following process must be followed
to initiate a warranty claim: (1) during the applicable
warranty period stated above, contact Customatic customer
service to initiate the claim and provide proof of status as
the original retail purchaser from an authorized Customatic®
products reseller and prior timely registration of the product
(see PRODUCT REGISTRATION below); (2) identification of
suspected defect and compliance with Customatic requests
for documentation or other evidence of the defect, such as
return of parts to Customatic, the cost of which will be paid
by Customatic if the defect is confirmed by it or inspection by
an authorized Customatic service technician or other person
approved in writing for that purpose by Customatic; and (3)
remedy by Customatic as stated herein.
LIMITATION OF LIABILITY: In no event shall Customatic
be liable for incidental or consequential damages of any
kind or nature whatsoever caused by or arising out of
any product defects, and the sole and exclusive remedy
shall be repair or replacement of defective items within
warranty to the extent and in the manner provided herein.
CUSTOMATIC®is a registered trademark of PPJ, LLC; d.b.a. Customatic Technologies and Customatic Adjustable Bedz.
All other product names, brands, and trademarks are the property of their respective owners.
Registraon

IF YOU EXPERIENCE ANY TROUBLE WITH YOUR ADJUSTABLE
BED WITHIN THE WARRANTY PERIOD, PLEASE CONSULT THE
TROUBLESHOOTING GUIDE PROVIDED WITH YOUR BED AND
ONLINE, IF APPLICABLE. IF PROBLEMS PERSIST, PLEASE CALL:
CUSTOMER SERVICE NUMBER
1-720-458-5955
Please have your receipt ready and available.
THANK YOU AND ENJOY YOUR ADJUSTABLE BED!