Nel-Tech Labs messager usb Instruction Manual
Messager USB Duo & Duo Wireless Adapter
by
Nel-Tech Labs, Inc.
Installation & User Manual
Index:
Introduction ........................................................................................................................
Messager USB Duo Layout Summary......................................................................................
Duo Wireless Adapter Layout Summary............................................................................
Installation.........................................................................................................................
Operation ..........................................................................................................................
Audio Content Preparation ...............................................................................................
Troubleshooting ..................................................................................................................
Warranty & FCC ..............................................................................................................
3
3
4
5
6 - 7
8
9
10
11
Introduction:
The Messager USB Duo is a message-on-hold digital repeater with an integrated 2-line on hold circuit. When
paired with the Duo Wireless Adapter it adds a full featured on-hold circuit to virtually any 1 or 2-line telephone.
Unpacking and Inspection:
Before you begin installation, unpack and verify you have all the correct parts.
(1) Messager USB Duo & Duo Wireless Adapter
(1)USBashdrive
(1) 12VDC @ 500mA power supply
(1) RJ11 to RJ11 cord
(1) Line Combine Kit (Splitter/Joiner, In-line Adapter & 6” RJ-11 Cable)
(2) Wall mount screws
(4) Rubber feet
(1) Antenna (If not already attached)
(1) Instruction manual
If you are missing any of these parts STOP and call your dealer.
Important Notes:
Some USB drives have an indicator LED - This LED may blink slow, fast or may stay solid during playback. Any
description in the manual about the LED is referring to the BLUE STATUS LED on the player.
IfunitisequippedwithSonocryptLevel3encryptionthenitwillonlyplayencryptedMP3les.Talktoyour
dealer or service provider for more information.
Messager USB Duo Layout Summary:
Front of Unit
SPEAKER - The SPEAKER switch can be turned ON and OFF to monitor audio playback. The switch has no
effect on the audio output connections on the rear of the unit. Switch should normally be kept OFF.
(NOTE: The monitor speaker volume is xed, and is independent of the Volume control on back of the unit.)
USBJACK-TheUSBdriveisinsertedheretoplayorloadaudio.Ifinsertionofdriveisdifcult,turnthedrive
over and try reinserting. Drive should slide into jack smoothly and be left in the unit.
STATUS - The STATUS indicator is a BLUE LED that during normal operation will be SOLID during playback.
If there is a problem with the drive, it is not inserted or is empty, the LED will BLINK.
Rear of Unit
ANT - Connect the supplied antenna to this connection.
VOLUME - This pot is used to control the output level of the stored messages when a customer is placed on-hold.
Volume up is clockwise, volume down is counter-clockwise.
TELCO IN - Connection for incoming phone lines. Middle two pins are Line 1. Outside pins are Line 2.
PHONE OUT - Connection to telephones. Middle two pins are Line 1. Outside pins are Line 2.
12VDC - This is where the supplied 12VDC @ 500mA power pack is connected.
4
M
e
s
s
a
g
e
r
U
S
B
D
u
o
SPEAKER STATUS
12VDC
500mA
+
VOLUME
ANT
TELCO
IN
PHONE
OUT
+
Duo Wireless On-Hold Adapter Layout Summary:
Top of Unit
Duo
ON HOLD ADAPTER
LED INDICATORS - The STATUS LED indicators will BLINK BLUE when line is on-hold.
LINE 1 & LINE 2 BUTTONS - When pressed, the corresponding line is placed on or off hold.
6VDC (From rear of unit) - Connect the attached power pack to a wall outlet.
Channel Setting (Factory Set to A)
Both the Messager USB Duo and Duo Wireless Adapter are preset at the factory to CHANNEL A. In the remote
occurence that you are getting interference or false triggering then switch to an alternate channel. All devices
MUST BE on the same channel.
LED INDICATOR
A
B
C
D
OFF ON
CHANNEL
ABCD
Bottom of Messager USB Duo Inside of Duo Wireless Adapter
Remove Screws
5
6
Messager USB Duo Installation:
The Messager USB Duo should be installed using the following steps:
Step 1: Wall or shelf mount the Messager USB Duo near the incoming phone lines. Screws and rubber feet are
supplied in the accessory kit.
Step 2: Attach the antenna by screwing it onto the ANT jack (If not already attached).
Step 3: Connect the incoming phone lines to the TELCO IN jack.
Duo Wireless Adapter Installation:
The Duo Wireless Adapter should be installed using the following steps:
Step 1: Place a Duo Wireless Adapter next to each phone.
Step 2: Plug the attached power pack to a wall outlet.
L1
L2
L1\2
Splitter
Female-to-female
in-line adapter
12VDC
500mA
+
VOLUME
ANT
TELCO
IN
PHONE
OUT
+
Step 4: Connect the wire going to the phones throughout the building to the PHONE OUT jack.
Step 5: Attach the included power pack to a wall outlet, then attach the other end to 12VDC jack.
Step 6: Plug the USB stick that was included with the unit into the USB jack on the front of the unit.
Step 7: Adjust the volume level with pot labeled VOLUME on the rear of the unit. Call into the phone system
andbeplacedonholdtonetunevolume.Volumeupisclockwise,volumedowniscounter-clockwise.
If this is a two-line installation AND both lines are on seperate wires then see the diagram below. If both
lines are already on one wire then skip this section. The accessory kit includes a splitter, in-line adapter and
cable to allow the lines to be combined onto one wire. This step will place Line 1 on the center two pins
and Line 2 on the two outside pins of the plug being inserted into the TELCO IN jack.
6" RJ-11 Cable
Incoming Telco Lines
12VDC
500mA
+
VOLUME
ANT
TELCO
IN
PHONE
OUT
+
Installation Diagram
7
Messager USB Duo & Duo Wireless Adapter Operation:
Step 1: To place a caller on-hold, press the corresponding line button on the Duo Wireless Adapter and place the
phone handset back in its cradle or set the phone down.
Duo
ON HOLD ADAPTER
Step 2: The LED above the line button will blink about twice a second to signify the line is on hold. If any other
DuoWirelessAdaptersareusedthoughouttheofcethenthesewillblinkaswellshowingthecurrentlinestatus.
Line 1
Hold Button
Line 2
Hold Button
Duo
ON HOLD ADAPTER
Line 1
LED
Line 2
LED
Step 3: When in the on-hold mode the calling party will hear a message-on-hold audio program that is playing
from the USB stick that was inserted into the Messager USB Duo from the previous installation steps. The
receiving partyoranyoneelseintheofcethatpicksupthephonetousethelinewillhearabeepeveryfew
seconds to signify the call is on hold.
Step 4: To take the call off-hold, pick up the phone handset then press the corresponding line button on the Duo
Wireless Adapter. The LED above the line button will stop blinking on all Duo Wireless Adapters and the caller
will be taken off-hold.
8
Messager USB Duo Audio Content Preparation:
AllmessagesthatareavailablefortheMessagerUSBDuotoplayarestoredonanindustrystandardUSBash
drive. MessagesshouldbeformattedasamonoMP3lenottoexceed128Kbps@48KHz. Follow these steps to
addorremovelesfromaUSBashdrive.
Step 1:PlugtheUSBashdriveintoanavailableUSBportonaanyPCorMACcompatiblecomputer.Theash
drive should show up as a “Removable Disk” on the computer.
Step 2:Drag‘n’dropthele(s)totheUSBashdrivein the order you want them to be played on the unit. If
removaloflesarerequiredthenselectthelesandpressthe<delete>keyonthekeyboard.
Step 3:RemovetheUSBashdrivefromthecomputer.
Step 4:PlugtheUSBashdriveintotheMessagerUSBDuoforplayback.
If the USB drive ever needs to be erased completely then it can be formatted using your computer. Drives smaller
than 2GB can be formatted using FAT, and drives 2GB or larger can use FAT32.
Note:Audiolesshouldbenamedusingalpha-numericlabels(A-Z,0-9).
Any other characters or symbols, such as +, -, /, (, ), &, etc. should NOT be used.
9
Troubleshooting Messager USB Duo:
Problem Possible Reason
Status LED - OFF Power pack not plugged in or on a switched outlet
Status LED - BLINKING FAST No audio on unit or USB media not inserted correctly
Files are encrypted with Sonocrypt, or improperly named
MOH message not playing CheckUSBmediaformissing,improperlynamed,orencryptedle
Check volume output level by adjusting the VOLUME pot
Check OUTPUT connection from unit to phone
Skippingoverles Filenotcompatiblewithunit/encryptedle
Popping audio File was encoded using too high of a bit-rate
File incompatible with unit
Fileaudiostartingtooclosetobeginningofle
Distorted audio Check to make sure volume is not too high
CheckMP3lequality
File was encoded using too high of a bit-rate
File was encoded using too low of a bit-rate
File incompatible with unit
10
Troubleshooting Duo Wireless Adapter:
Problem Possible Reason
Line LED - OFF Power pack not plugged in or on a switched outlet
Line not currently on hold
If hold was activated the Duo Wireless Adapter out of range
Line LED - BLINKING Line is on hold
Can not put caller on or off-hold Duo Wireless Adapter out of range
Channels do not match (Default is Channel A)
Power pack not plugged in or on a switched outlet
Antenna Range Note:
The wireless transmitter and receiver combination have a range of 100 to 150ft line-of-sight. As with any wire-
less device building construction and location of devices will effect range.
11
Limited Warranty
TERMS: Nel-Tech Labs warrants to the original purchaser (“Buyer”) that the Product sold is free from defects in material and
workmanship at the time of purchase. The warranty period begins at the time of Product’s original purchase by the rst end-user.
Thewarrantyappliesforve(5)yearfromtheoriginaldateofpurchase,oraslongastheproductisownedbytheoriginalpurchaser,
whichevercomesrst.Includedinthewarrantyarepartsandlabor.BuyermustprovidewrittennoticetoNel-TechLabsofanydefective
part or conditions within the warranty period. If the defect is not the result of improper use, service, maintenance or installation, and
if the equipment has not been otherwise damaged or modied after shipment, Nel-Tech Labs or its authorized representative shall
either replace or repair the defective Product at Nel-Tech Labs’s option. No credit shall be allowed for work performed by Buyer or
unauthorizedparties.Out-of-warrantyrepairsareinvoicedatthecurrentNel-TechLabshourlyrateplusthecostofparts,shippingand
handling. In the event that the product serial number is missing or has been tampered with in any way, the foregoing warranty is void
and without effect and Nel-Tech Labs shall have no liability whatsoever on account of defects to such product.
LIMITATIONS: Exceptasstatedabove,therearenowarranties,expressorimplied,thatextendbeyondthespecicationsforthe
product. Nel-Tech Labs expressly disclaims any warranty, express or implied, that equipment sold hereunder is of merchantable quality
orthatitcanbeused,oristforanyparticularpurpose.Buyerpurchasesandacceptsequipmentsolelyonthebasisofthewarranty
here in above expressed. Under no circumstances shall Nel-Tech Labs be liable by virtue of this warranty or otherwise for any special
indirect, secondary or consequential damages to any person or property arising out of the use or inability to use the product.
REPAIRING OR REPLACING PRODUCT: Buyer may obtain the repair or replacement of any eligible part or equipment covered
under this warranty through a Nel-Tech Labs dealer only. Buyer is responsible for all shipping and handling charges in connection with
the performance of this warranty. Products returned to Nel-Tech Labs must be securely packaged to prevent damage in transit, freight
prepaid,andinsuredforreplacementvalue.AreturnauthorizationnumberassignedbyNel-TechLabsmustbeclearlymarkedonthe
outside of the shipping container. Proof of purchase must accompany shipment. Items delivered to Nel-Tech Labs without a return
authorizationclearlymarkedontheoutsideoftheshippingcontainer,and/orwithoutproofofpurchaseisrefused.
CONTACT:PleasecontactNel-TechLabsattheaddressandphonenumberbelowtoreceiveareturnauthorizationnumberandto
arrange for the repair or replacement of a awed part covered by this warranty. Please indicate the Product’s serial number in all
correspondenceoraRMAauthorizationnumberintheabsenceofaserialnumber.Nel-TechLabs,4AshStreetExtension,Derry,NH
03038, Phone: 1.603.425.1096.
COPYRIGHT NOTICE:Unauthorizedorunlicenseduse ofcopyrightedaudiocontentisillegalandNel-Tech Labs,Inc.takesno
responsibility for such action by the user of this equipment.
FCC Part 15 : This equipment has been tested and found to comply within the limits for a Class A digital device, pursuant to Part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications. Operation of the equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct interference at his own expense.
In order to maintain compliance with FCC regulations shielded cables must be used with this equipment. Operation with non-approved
equipment or unshielded cables is likely to result in interference to radio & television reception.
FCC Notice (for U.S. Customers):
This device complies with Part 15 of the FCC Rules:
Operation is subject to the following conditions:
1. This device many not cause harmful interference, and
2. This device must accept any interference received, Including interference that may cause undesired operation
Changesor modicationsnotexpresslyapprovedby Nel-TechLabscouldvoid theusers’authorityto operatetheequipmentunder
Federal Communications Commissions rules.
Industry Canada: This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following
two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter
tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
Nel-Tech Labs, Inc.
4 Ash Street Extension
Derry, NH 03038
1.603.425.1096
www.nel-techlabs.com
Rev. 8/13
Copyright © 1984 - 2013 by Nel-Tech Labs, Inc.
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