Neoware Neoware c50 - Thin Client User manual

i

ii
© 2003 by Neoware Systems, Inc.
400 Feheley Drive
King of Prussia, PA 19406 USA
+1.610.277.8300
E-mail:[email protected]
Web: http://www.neoware.com
This manual is copyrighted by Neoware Systems, Inc. All rights are reserved. This document may
not, in whole or in part, be copied, photocopied, reproduced, translated, or reduced to any electronic
medium or machine-readable form without prior consent, in writing, from Neoware Systems, Inc.
Neoware, Eon, Capio, ThinSTAR, and ezRemote Manager are trademarks or registered trademarks
of Neoware Systems, Inc. Microsoft and Windows are registered trademarks of Microsoft Corpora-
tion. MetaFrame, WinFrame, and ICA are registered trademarks of Citrix Systems, Inc. Other trade-
marks used in this manual are the property of their respective owners.
Disclaimer: The information provided in this manual is intended for instructional purposes only and
is subject to change without notice. Neoware Systems, Inc., accepts no responsibility or liability for
errors, omissions, or misleading information that may be contained in this manual.
Production note: This manual was entirely designed, written, edited, and illustrated on Neoware thin
client appliances.
MN-USER-EZRM-3.0 12.10.2003

ezRemote Manager User Manual
iii
Table of Contents
Table of Contents iii
CHAPTER 1 Introduction 7
Overview 7
Complete remote management of Neoware
thin client appliances 7
ezRemote Manager distribution 8
Getting More Information 9
The Internet 9
Technical support 9
CHAPTER 2 Installing ezRemote
Manager 11
Installing ezRemote Manager 11
Installing ezRemote Manager 11
Uninstalling ezRemote Manager 12
CHAPTER 3 Asset Manager 13
Asset Managerfunctions not available in Support
Mode 13
Building an asset database 13
Locating thin client appliances 13
List view 16
List view thin client appliance
information 16
Sorting the list view 17
Renaming thin client appliances 17
Adding one or more thin client appliances to the
list view 19
Adding a single thin client appliance 20
Adding multiple thin client appliances using a
range of IP addresses 20
Adding thin client appliances using a list ofIP
addresses 21
Grouping in asset lists 22
Creating a new group 22
Printing list views 23
Switching to the task view 23
Adjusting the list view 23
Saving and automatically retrieving asset
lists 24
Apply Database Access password 24
Exporting asset list data to other
applications 25

Table of Contents ezRemote Manager User Manual
iv Table of Contents
File | Export Database 25
Data exported 26
CHAPTER 4 Database Access
Modes 27
Administrator and Support modes 27
Administrator mode functions 27
Support mode functions 28
Two database access passwords 28
Administrator mode access password 28
Enable Support Mode Access 29
Support Mode password 29
Retrieving ezRemote Manager asset list
databases 30
Retrieving an asset list database 30
Using the proper database access
password 31
Access mode indicators 31
Administrator access mode indicators 31
Support access mode indicators 32
CHAPTER 5 Updating Appliance
Software 33
Software updates 33
Getting software updates 33
Accessing the Software Update Manager 33
XPe/NTe software cloning 35
Preparing the template or source
appliance 36
Preparing the target appliances 36
Start the cloning process 36
Copying the cloned image to other XPe / NTe
appliances 38
CHAPTER 6 Connection
Manager 39
Connection Manager not available in Support
Mode 39
Connections in thin client appliances 39
What are “connections”? 39
Connection cloning supported models 40
Cloned connection settings 41
What about other configuration settings? 41
Why clone connections? 41
Save time configuring thin client
appliances 41
Create “standard desktops” using ezUpdate
server configuration files 42
Setting up the template appliance 42
Creating connections 42
Cloning connections to other appliances 43
“Cloning” or copying connections from one
thin client appliance directly to others 43
Loading connection configurations from a
file 45
Saving connection configurations to file 46
CHAPTER 7 Properties
Manager 49
Properties Manager not available in Support
Mode 49
Device properties in thin client appliances 49
What are “properties”? 49
Which thin client appliances support property
cloning? 50
Which appliance configuration items are not
cloned using Properties Manager? 51

ezRemote Manager User Manual Table of Contents
Table of Contents v
Which appliance configuration items are
cloned using Properties Manager? 51
Why clone properties? 52
Save time configuring thin client
appliances 52
Save standard configurations as backups 52
Create ezUpdate server configuration
files 52
Setting appliance properties using
ezAnywhere shadowing 53
Loading property settings from a file 55
Saving properties configurations to file 57
CHAPTER 8 Snap-In Manager 59
What is a Snap-In? 59
ezSnap Technology 59
Snap-In Manager 60
Apply snap-ins and more 60
Using the Snap-In Manager 60
CHAPTER 9 ezAnywhere
Shadowing 63
What is shadowing? 63
Remote viewing and control 63
Underlying protocol 63
What is required to shadow a remote
appliance 64
Client configuration 64
ezAnywhere shadowing and passwords 65
Initiating an ezAnywhere shadowing session 65
Error messages during ezAnywhere session
initiation 66
CHAPTER 10Sessions 69
Setting Session Parameters 69
Using the Set Session Parameters Dialog 70
Task view 72
Task view actions 73
Switching to the list view 74
Adjusting the task view 74
CHAPTER 11 Wake on LAN
Operations 75
Wake on LAN and ezRemote Manager 75
What is Wake on LAN? 75
What does Wake on LAN do in ezRemote
Manager? 75
Wake on LAN on demand 76
Automatic Wake on LAN (Auto Wake on
LAN) 76
ezRemote Manager tasks that work with by
Auto Wake on LAN 77
Configuring automatic Wake on LAN (Auto
WOL) 77
Appendix A: Broadcast SNMP and
Router Configuration 79
ezRemote Manager access to separate subnets
through Cisco routers 79
Adding a route to your server 80
Configuring Router 80
Relevant Cisco Router Commands 82
Appendix B: ezUpdate for Windows
CE Appliances 83
Windows CE ezUpdate 83
Requirements 83

Table of Contents ezRemote Manager User Manual
vi Table of Contents
Overview of procedure 84
FTP Server 84
DHCP Tag 137 84
Static IP Address 85
ezUpdate Server Configuration 86
Basic FTP server setup 86
Choosing the right instruction set 87
1Instruction Set A 87
Instruction Set B 88
Instruction Set C 89
Creating ezUpdate files 90
properties.rgy 90
connections.rgy 90
config.txt 91
Appendix C: ezUpdate for NeoLinux
Appliances 93
ezUpdate and NeoLinux 93
Requirements 94
NeoLinux ezUpdate server package
installation 94
Configuring ezUpdate via DHCP 95
Manually configuring ezUpdate on the
client 95
Using ezUpdate to distribute NeoLinux software
update packages 97
Using ezUpdate to distribute NeoLinux
configurations 97
Updating connections and properties 97
install.nl 98
Version file 98
Configuration files 98
properties.rgy 98
connections.rgy 99
Setting the appliances for ezUpdate 100
ezUpdate Advanced Topics 102
Snap-ins 102
Appendix D: ezUpdate for Windows
XPe Appliances 103
ezUpdate and Windows XPe 103
Suggested implementations 103
Requirements 104
Options 104
DHCP tag 137 104
FTP server setup 105
XPe ezUpdate server package 105
How XPe ezUpdate functions 109
Boot time check for updated software 109
Starting ezUpdate after the initial boot-
up 110
Simple XPe ezUpdate example 110
Step 1. Install the XPe ezUpdate
package 110
Step 2. Set up a “standard” XPe
configuration 111
Step 3. Save the “standard” image to the
ezUpdate server 111
Step 4. Update the Update Version File
name 112
Step 5. Apply the initial update 112
XPe ezUpdate Advanced Topics 112
Profiles for XPe ezUpdate 112
Snap-ins for XPe ezUpdate 113
Index 115

7
Connections Introduction
ezRemote Manager User Manual
CHAPTER 1 Introduction
Introduction to Neoware’s ezRemote Manager™software.
Overview
Complete remote
management of
Neoware thin client
appliances
ezRemote Manager is a server-based application that provides
sophisticated centralized administration capabilities for Neoware
thin client appliances and for other thin client appliances running
Neoware software. With ezRemote Manager, you can:
•Locate thin client appliances running Neoware software on your
network,
•View current configuration information about thin client appli-
ances running Neoware software on your network,
•Select, group, and print lists of Neoware thin client appliances
for easy management,
•Export ezRemote Manager data to other database applications,
•Import lists of IP addresses to build lists,
•Centrally manage security on Neoware thin client appliances
anywhere on your network,
•Selectively push system software updates to Neoware thin client
appliances running Microsoft®Windows®CE, Windows®
NTe, Windows®XPe, or NeoLinux™,

Introduction
8Overview
•Remotely create and modify server connections on Neoware thin
client appliances running Windows CE, Windows NTe, Windows
XPe or NeoLinux,
•Copy or “clone” the connections, appliance properties, and secu-
rity settings from one appliance to other appliances, as well as
save them to disk,
•Configure pull-based ezUpdate automatic updates of software,
properties, and connections for Neoware thin client appliances
running Windows CE, Windows XPe, or NeoLinux,
•Remotely configure any Neoware thin client appliance located
anywhere on your network, or shadow users for instructions or
helpdesk functions,
•View the progress of updates as they occur,
•Choose to allow a restricted “Tech Support Mode” access to
remote device configuration information and to remote device
shadowing without the ability to reconfigure thin client appli-
ances,
•Perform tasks immediately or schedule tasks for more convenient
or less disruptive times, and
•Add new software components, and remotely control appliance
processes through the use of snap-ins, scripting, and commands.
Because Neoware's ezRemote Manager is an enterprise-class tool,
able to manage thousands of appliances, it is critical that you test
configurations carefully before “cloning” them to other appliances.
Neoware recommends first configuring connections and properties
at one appliance, and testing them carefully from that appliance —
before cloning them to other appliances. To ensure that customers
have carefully tested their configuration, we also recommend setting
these properties directly at the appliance, not from within ezRemote
Manager.
ezRemote Manager
distribution ezRemote Manager is distributed as a download from the Neoware
Web site, www.neoware.com.

Introduction
Getting More Information 9
Connections Introduction
Important! Installation and use of ezRemote Manager -- Enterprise
Edition requires a software license key from Neoware. If you don’t
have a software license key, you can get one by calling 800-636-
9273 in the U.S. or [phone] elsewhere.
Neoware also provides a Limited Edition of ezRemote Manager,
which does not require a license key. It contains all of the features of
the Enterprise Edition, but is limited to managing any five (5) appli-
ances simultaneously.
Getting More Information
The Internet You can find current and archival information about Neoware prod-
ucts, including the latest software updates, at:
http://www.neoware.com
In addition, this user manual and other Neoware documentation are
available on the Neoware web site for reading or downloading.
Technical support For technical support, call Neoware at +1.610.277.8300, or initiate a
Technical Support Request at
http://www.neoware.com/support/support_request.html

Introduction
10 Getting More Information

11
ezRemote Manager User Manual
Installing ezRemote ManagerInstalling ezRemote Manager Installing ezRemote Manager
CHAPTER 2 Installing
ezRemote Manager
This chapter explains how to install Neoware ezRemote Manager
on a server.
Installing ezRemote Manager
ezRemote Manager must be installed on a Windows-based server,
running either Windows NT Server 4.0, Windows 2000 Server, or
Windows Server 2003. These serverscan also be running Microsoft
Terminal Services, Citrix MetaFrame, or WinFrame.
ezRemote Manager includes these key files: ezRM.exe (the applica-
tion), snmp.dll (the SNMP directory), mib.txt (which contains the
SNMP database), and brapi.dll (for use with connection updates).
PutNTEImage and GetNTEImage directories used for Windows
NTe and Windows XPe cloning are also installed. Additionally
installed are directories used for the ezUpdate of Windows CE soft-
ware. A setup wizard guides you through the installation process.
Installing ezRemote
Manager
1Start the Installation and Setup Wizard, using the installation
distribution file you have downloaded (see “ezRemote Manager
distribution” on page 8).
Note: You must be logged in as an administrator to properly
install ezRemote Manager. If you are using an application
server, use the Add/Remove Programs applet in Control Panel to
install the program from the downloaded file.
2At the Setup wizard Welcome screen, click Next.

Installing ezRemote Manager
12 Installing ezRemote Manager
3When prompted, type in the software license key for ezRemote
Manager, and then click Next.
Note: The license key must be typed exactly as provided. The Lim-
ited Edition of ezRemote Manager does not require a license key for
installation.
4In the Software License Agreement window, click Yes to agree to
the license agreement and continue with the installation. Other-
wise, click No and you will exit the setup utility.
5Type your name and company, and then click Next.
6Select the installation location, and then click Next.
Note: The default installation folder is C:/Program Files/Neoware/
ezRM.
7Click Next again to start copying files.
8When done, click Finish.
Important: After the installation is completed, restrict access to
the installation directory to only those people who need to run
ezRemote Manager. If you installed ezRemote Manager on a
Windows application server, make sure the shortcuts on the Start
menu are only installed forthose users who need to run ezRemote
Manager.
Uninstalling
ezRemote Manager
When you decide to uninstall ezRemote Manager, you can do
so by using the Add/Remove Programs applet located in
Windows Control Panel (Start | Settings | Control Panel).
Scroll down in the installed software menu and highlight
ezRemote Manager. Then click on the Add/Remove button and
follow the directions in the dialog.

13
Asset ManagerAsset Manager Asset Manager
ezRemote Manager User Manual
CHAPTER 3 Asset Manager
This chapter explains how to use ezRemote Manager for locating,
adding, viewing, and grouping lists of thin client appliances.
Asset Manager functions not available in Support Mode
When ezRemote Manager is in Support Mode, Connection Man-
ager is not an available option. For more information about how to
tell which mode you are using, see “Access mode indicators” on
page 31.
Building an asset database
Locating thin client
appliances A note about the screen shots in this document: ezRemote Man-
ager Rel. 3.0 has been built with an updated user interface designed
for use on high color displays. If you run ezRemote Manager in
256-color displays, a low-color version of the interface will be used
that looks different from the images in this manual. To see the user
interface that is documented here, run ezRemote Manager in dis-
plays at high color (16-bit) or true color (24-bit) or higher.
Once ezRemote Manager is installed on a server, use it to locate
and view information about your Neoware thin client appliances.
1Launch ezRemote Manager by selecting Neoware | ezRemote
Manager in the Windows Start | Programs menu.
2In the ezRemote Manager toolbar, click Assets. You can also
Not available in
Support Mode
Locating thin client appli-
ances is a function that is
available only when
ezRemote Manager is
accessing a database
with Administrator Access
mode. This function is not
available when in Sup-
port Mode.

Asset Manager
14 Building an asset database
select Assets from the Actions dropdown menu.
3Select a broadcast IP address.
ezRemote Manager locates Neoware thin client appliances on your
network by sending a Simple Network Management Protocol
(SNMP) broadcast request from the server. You need to select a
broadcast IP address (click on the select / deselect indicator to the
left of the address).
Note: The default broadcast address for each network interface
card (NIC) (as determined from your server’s registry) is already
selected when the dialog first appears.
Asset Manager
(Locate thin client
appliances)
Right-click
to change
Left-click
to select or
deselect an
address
Additional
addresses
Select the
number of
and delay
between SNMP
broadcasts.
Filter your broadcast
using the appliance
operating system.
Click Password
to use a thin cli-
ent access
password with
appliances dis-
covered during
this asset loca-
tion operation.
FYI
In order to locate clients
on subnets through a
router or switch, you may
need to make changes in
the router/switch config-
uration: SNMP broad-
casts must be passed to
the subnet. For more
information, see “Appen-
dix A: Broadcast SNMP
and Router Configura-
tion” on page 79.

Asset Manager
Building an asset database 15
Asset ManagerAsset Manager Asset Manager
4To change a broadcast IP address, right-click and type a new one.
Add additional broadcast IP addresses by entering them one at a
time in the provided field. clicking Add after each entry. For
example, you might choose to add addresses for subnet routers.
5Specify the number and delay between SNMP broadcasts.
Change the default settings only if network traffic interferes with
the discovery of remote thin client appliances.
6The discovery can be filtered by thin client operating system in
OS Select, limiting the units listed to those appliances running
that operating system.
7If your Neoware thin client appliances have been protected using
an appliance access password, click on the Password button to
enter the password. The password will be associated with appli-
ances located during this discovery session, and saved with the
asset list database file.
Appliance Access Security dialog:
Enter the Appliance Access Password that is required to access
and change configurations of the remote thin client appliances
that you intend to manage with ezRemote Manager. Click OK to
return to the Broadcast Address dialog.
8In the Broadcast Address Dialog, Click OK to locate and list the
Neoware thin client appliances on your network.
The Appliance
Access Secu-
rity password is
the
device con-
figuration pass-
word.

Asset Manager
16 List view
List view
List view is the listing of located and added Neoware thin client
appliances. It uses a familiar Explorer-type tree/list view, providing
important information about each thin client appliance:
List view thin client
appliance
information
The thin client appliance information in the list view includes:
•Station Name - The thin client appliance’s defined network
name (called various names in different operating systems, such
as: Client name, appliance name, host name, and computer
name). By default, all Neoware thin client appliances are named
using a prefix of “NEO-” and the last six characters of the client’s
MAC address.
•IP Address - The IP address currently in use by the thin client
appliance.
•DHCP - If the IP address has been dynamically assigned by a
DHCP (or BOOTP with NeoLinux clients) server, a “Yes” will
appear in this column.
•MAC Address - The thin client appliance’s network interface
hardware Media Access Control address.
•Mainboard - A coded reference to the thin client appliance’s
main circuit board revision level.
•OS Version - A description of which thin client appliance soft-
ware version and release is currently running.
•Boot Version - (primarily for legacy equipment) Information
about which version/release bootprom image version is installed
in the thin client appliance.

Asset Manager
List view 17
Asset ManagerAsset Manager Asset Manager
•Flash - (primarily for legacy equipment) If Neoware’s Flash local
storage daughterboard is installed, this column shows the amount
of memory installed on the daughterboard.
•Disk - If a Flash disk (a DiskOnChip or DiskOnModule internal
Flash device) is installed in the thin client appliance (or PCMCIA
or IDE hard disks in @workStations), this column displays the
size of the local storage.
•PLCC - (for legacy equipment) If a PLCC EEPROM program-
mable storage for the bootprom image is installed in the thin cli-
ent appliance (@workStations and NeoStations, only), the
capacity is displayed in this column.
Sorting the list view To sort the list view by a category such as thin client appliance name,
IP address, etc., click the column label button for that category.
Click on a column label a second time to reverse the sort order of the
thin client appliance.
Renaming thin
client appliances In the list view, you can directly change any thin client appliance’s
name.
1Right-click the name of an thin client appliance in the list view,
and then select Rename from the pop-up menu.
2Type a new name for the appliance.
List View
Click one or more
appliances in the
Station Name
column to activate
File and Action
menu options
Click on column
label to sort by
that column
Not available in
Support Mode
Renaming thin client
appliances is a function
that is available only
when ezRemote Man-
ager is accessing a data-
base with Administrator
Access mode. This func-
tion is not available when
in Support Mode.

Asset Manager
18 List view
Press the Enter key to finish name entry.

Asset Manager
Adding one or more thin client appliances to the list view 19
Asset ManagerAsset Manager Asset Manager
Adding one or more thin client appliances to the list view
To add thin client appliance IP addresses to the list view, right click
anywhere in the right-hand pane, and then select Add | Station from
the pop-up menu.
Note: Adding and deleting thin client appliances is not allowed
when ezRemote Manager is accessing an asset list database in Sup-
port Mode.
Right click in
the list view
pane to add
appliances by
IP address
Click to use an
appliance
access security
password with
appliances
added during
this operation.
Tip
Adding an appliance
using its IP address does
not use only SNMP
broadcast, so that even
appliances located on
remote subnets can be
added to the list when
SNMP broadcasts are
blocked by routers.

Asset Manager
20 Adding one or more thin client appliances to the list view
Adding a single thin
client appliance
1To specify a single IP address, enter the address in the Start field
and click the add button.
2If a thin client appliance access password needs to be associated
with the appliance(s) that you are adding, click on the Password
button to set Access Security Password. Follow the instruction for
entering a password and then click OK to return to the Add Sta-
tion dialog.
3When you have specified the desired IP address(es), click OK to
add them to your list view.
Adding multiple
thin client
appliances using a
range of IP
addresses
1To specify a range of
IP addresses, enter the
first IP address of the
range in the Start field,
and the last IP address
of the range in the End
field, and click Add.
2To delete one or more
addresses from the list,
click to highlight and
then click Delete.
3If a thin client appliance access password needs to be associated
with the appliance(s) that you are adding, click on the Password
button to set Access Security Password. Follow the instruction for
entering a password and then click OK to return to the Add Sta-
tion dialog