nest Nest Hello Instruction sheet

How to install Nest Hello
with the Indoor Power Adapter
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Things to know before you begin
Nest Hello is designed to replace a wired doorbell
and use your current doorbell chime. But you can
use the Indoor Power Adapter to install Hello if you
don’t currently have a doorbell, if you have a
wireless battery-powered doorbell, or your
doorbell system won’t work with Hello for other
reasons.

The steps are different to install Hello with the
Indoor Power Adapter, so follow this guide closely.
You’ll need to skip some steps in the app and
follow them here instead.

●Purchase Nest Hello and the Indoor Power Adapter from the Google Store.
●If you would like a separate doorbell chime in addition to using the Nest app on your
phone, you can purchase a Google Home Hub or other Google Assistant-enabled
device from the Google Store or a local retailer.
●You’ll need to drill a hole completely through your home’s exterior wall to run the
power cable to a power outlet inside your home. Contact a local Nest Pro if you don’t
feel comfortable drilling all the way through the wall.
●WARNING: Do not plug the adapter into an outdoor power outlet. It isn’t
weatherproof.
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What you’ll need for installation
Basic tools
●Phillips screwdriver
●Power drill
●Phillips bit
●11/32 in (9 mm) drill bit that’s long enough to go completely through your home’s
exterior wall
●Hammer
●Pencil
●Bubble level (to check doorbell alignment)
●A Google Home or other Google Assistant-enabled device, such as the Google Home
Hub, if you would like a separate doorbell chime in addition to using the Nest app on
your phone. You can purchase a Google Assistant-enabled device from the Google
Store or a local retailer.

Nest app and internet requirements
●Compatible phone or tablet (check the requirements here)
●Your Wi-Fi network password
●A broadband internet connection, with a minimum of 2 Mbps upload speed for each
camera in your home
●If you’re using a Google Home or other Assistant enabled device as a doorbell chime,
check their requirements.

 

Installation steps
1. Turn off power
Before you get started, go to your home’s breaker or fuse box
and turn off the power to anything near the door where you’re
installing Hello (existing doorbell, porch lights, power outlets,
etc.). This will protect you while you drill through the wall.

Important
●Try turning the porch lights on to confirm the power is
off. If you need to, you can also turn off the main power
switch at the breaker box.
●Keep in mind that you’ll need to know where any in-wall plumbing and electric wiring
are.
●Check the building codes where you live to make sure your installation is safe.
2. Sign in to your account or create one

●If you’re new to Nest: Go to the Google Play or Apple App Store to download the
Nest app and create a free account. 
●If you already own a Nest product: Sign in to your account on the app, if you aren’t
already.
Note: If you have more than one home in your account, make sure that you’ve first selected
the Nest home where you want to install your camera. Tap Menu in the top left of the
home screen to change homes.

3. Scan the QR code
●If you’re new to Nest: Tap Add New on the app home screen.
●If you already own a Nest product: Tap Settings in the top right corner of the
app home screen. Then select Add product.

Then scan the QR code on the back of Hello. You can also find it on the brown envelope that
came in the box.

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The app will begin installation steps.
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Tip: If you’re having trouble scanning the code, make sure you have good lighting and that
you’re not casting a shadow on the code.

You can also, tap Continue Without Scanning and type in the characters at the top of the QR
code.
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4. Skip the app instructions
When you get to this step, tap Skip.
Then follow the instructions in this article to install Hello with the Indoor
Power Adapter. You’ll come back to the app instructions later.
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5. Check if you need to use the wedge
You can use the included wedge if you’re installing Hello in a
corner, or you simply want to change the viewing angle a bit.

Stick the wedge onto the wall plate with the adhesive strips.

Make sure you install the wedge the right way
●You can flip the wedge to angle the camera in the
opposite direction.
●The horizontal screw hole on the wall plate should be
on the bottom.
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6. Drill and install the wall plate
●If you are replacing your current doorbell
You may be able to mount Hello over the old doorbell button’s location. But you might
need to drill a new hole or remove the current doorbell wires and drill out the existing
hole so the power adapter’s cable can pass through the wall.

●If you don’t have a doorbell
Install Hello about 4 feet, or 1.2 meters high- this is where
most doorbells are located.
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1. Use the wall plate to mark holes to drill for the cable
and the screws. Use a bubble level to check that the
wall plate is straight.
Important: The doorbell wires must come through
the bottom of Hello’s wall plate hole (as pictured). If
they don’t, they can prevent Hello from locking onto
the wall plate.

2. Drill a hole for the power cable all the way through
the wall. Use a 11/32 inch (9 mm) drill bit that’s long enough to go completely
through the wall. Remember that you’ll need to know where any in-wall
plumbing and electric wiring are before drilling.

3. Drill pilot holes for the screws with a 3/32 inch (2 mm) drill bit. Use the included
masonry bit and wall anchors if you’re drilling into stone, stucco, or other hard
materials.
4. Mount the wall plate with the screws.
Important: Make sure the wall plate is right side up - the horizontal screw hole
should be at the bottom.

7. Run the power cable through the wall
Go inside your home and slip the wall
grommet over the adapter cable.
Then run the cable through the hole to the
outside.
Important: Don’t plug in the adapter yet.
You might damage it if the wire ends touch
each other. Keep it unplugged until you
finish installation.
8. Connect the adapter wires to Hello
●It doesn’t matter which terminal you
connect a wire to. 
●Make sure the screws are snug and that
the wires point down as shown. This is so
excess wire can be tucked back into the
wall, letting Hello properly connect to the
wall plate.


9. Mount Hello
Slide the top of Hello into the wall plate. Then press until the
doorbell clicks into place.
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If it doesn’t seat properly or you don’t hear a click, re-check that
you’ve fully tucked any excess wire back into the hole.
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Tip: If you ever need to remove Nest Hello, push the included
release tool (or a thumbtack) into the hole on the bottom to release
it.
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10. Switch the power on and plug in the adapter
Skip ahead in the app until it asks you to switch the power back on. Then turn the power on at
your breaker or fuse box and plug the power adapter into the indoor wall outlet.

You can use an extension cord to reach if needed. If you have excess cable, you can either
tuck it back into the hole in the wall or use a cable tie to wrap it up.
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11. Check Hello’s power
Once it’s plugged in Nest Hello will turn on, and its light ring will turn blue. 
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Troubleshooting
If the light ring doesn’t turn on, double check that the adapter is plugged in to a live power
outlet. Then unplug the adapter and plug it back in. Also make sure the wires are properly
connected to the back of Hello and that the screws are snug.


Finish setup with the app
1. Connect to Wi-Fi
First, you’ll tell the app where you installed Nest Hello. Then select your Wi-Fi network
and enter the password. Hello will then connect to Wi-Fi.

Troubleshooting
●If Hello can’t connect to your Wi-Fi network, you can try moving your router a bit closer
or adding a Wi-Fi extender.
●If you already have a Nest product installed in your home, Hello will try to get your
Wi-Fi info from it. Try moving it closer to Hello if possible or, temporarily uninstall Hello
and plug it in closer to the assisting product while you try connecting to Wi-Fi again.
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2. Test the video stream
Once Hello is connected to Wi-Fi and the app, the app will test the video.
3. Turn off the chime and test
Before you test Hello, turn off the chime option in the app - even if you don’t have a wired
doorbell chime installed.
1. Exit Hello setup by tapping Done.
2. Tap your Hello on the Nest app home screen. Then tap Settings .
3. Set the Indoor chime On/Off option to off.
4. Now press Hello’s button to check that it’s working. You should also get a
notification
from the app that someone’s at your door.



Optional: Connect Hello to Google Assistant
You can have a Google Home, Google Home Hub, or other device with Google Assistant
built-in, sound a chime and announce visitors when they ring the doorbell.

1. Change Nest app settings
1. Tap your Hello on the Nest app home screen. Then tap Settings .
2. Make sure that the Indoor chime On/Off option is set to off.
3. Set Visitor announcements to on.
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2. Set up your device with Google Assistant
If you haven’t already, use the Google Home app to set up your Google Home Hub or other
device with Google Assistant built-in. Just plug it in, open the Google Home app and follow
the app’s instructions.

3. Connect Hello to the Google Home app
1. Open the Google Home app and tap Add, then Set up device.
2. Select Have something already set up? and choose Nest from the list.
3. Follow the app’s instructions.

4. Run a quick test
Press the doorbell and you should hear the bell sound and a spoken alert that someone’s at
the door. If you have a Google Home Hub, you’ll also see Hello’s live video stream on the Hub’s
screen.