Net2Phone Pro User manual

PRO
The Net2Phone
Pro User’s Guide

Trademark Acknowledgments
Windows95 and Windows98 are trademarks of Microsoft
Corporation.
Net2Phone Pro, N2P and Net2Phone are trademarks of
Net2Phone, Inc.
Linksys, NetSwitcher and other product or brand names are
trademarks or registered trademarks of their respective companies.
2001 by Net2Phone, Inc.
All Rights Reserved
The use, disclosure, modification, transfer or transmittal of this
work for any purpose, in any form, or by any means, without the
written permission Net2Phone is strictly forbidden.
Rev. 3.1 July 24, 2001
Disclaimer
The content of this manual is subject to change
without notice and should not be construed as a
commitment by Net2Phone. This manual is furnished
for informational useonly and Net2phone assumes no
responsibility or liability for any errors or inaccuracies
that may appear herein.
Any Net2Phone services provided through this
Equipment are not intended to replace or be a
substitute for primary line voice services or Plain Old
Telephone Service ("POTS") and are not meant to
provide guaranteed Automatic Number Identification or
Automatic Location Information capabilities associated
with 911 or E911 services or to permit access to 411
directory assistance services. Net2Phone will not be
liable for any damages, expenses, liabilities, risks, or
harms arising out of or related to the Net2Phone
services provided through this Equipment.

Table of Contents
1 WELCOME!................................................................................................1
PRODUCT DESCRIPTION...........................................................................1
NET2PHONE PRO FEATURES............................................................1
SYSTEM REQUIREMENTS.........................................................................2
CONTENTS OF YOUR NET2PHONE PROKIT ...................................2
2 GETTING STARTED.................................................................................3
AN OVERVIEWOFTHE NET2PHONE PROBOX...............................3
SOME NETWORK (AND INTERNET) BASICS...........................................3
STATIC IP ADDRESSES.............................................................................4
DHCP IP ADDRESSES..............................................................................4
A PRACTICAL SOLUTION FOR NON OFFICEUSE:...................................4
3 BASIC SETUP .........................................................................................5
CONNECTING YOUR EQUIPMENT ...........................................................5
4 CONFIGURING THE NET2PHONE PRO.............................................9
OBTAINING YOUR DHCP IP ADDRESS..................................................9
CONFIGURING YOUR ACCOUNT NUMBER AND PIN............................9
THE CHANGE CONFIGURATION PAGE..................................................10
CONFIGURING YOUR NET2PHONE PROTO WORK WITH A STATICIP
ADDRESS ..............................................................................................11
5 USING THE NET2PHONE PRO..........................................................13
MAKING AN INTERNET PHONE CALL...................................................13
RECEIVING A CALL FROM ANOTHER NET2PHONE PROUNIT.....13
USING THE SPEAKER PHONE FEATURE................................................13
USING THE REMOTE SOFTWARE UPGRADE FEATURE.......................14
APPENDICES ...............................................................................................15
APPENDIX A –TROUBLESHOOTING.....................................................15
Setup problems.................................................................................15
Configuration problems..................................................................15
Calling problems..............................................................................16
APPENDIX B –TECH SUPPORT .............................................................18
APPENDIX C –FIREWALLS....................................................................19
APPENDIX D –CONFIGURING THE NET2PHONE PRO FROM A
PHONE KEYPAD...............................................................................20
APPENDIX E –TECHNICAL SPECIFICATIONS.......................................27
APPENDIX F –APPROVALS...................................................................28

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1
1 Welcome!
Congratulations on your purchase of theNet2Phone Pro
Router-Activated Internet Phone, powered by
Product Description
The Net2Phone Pro is an Internet telephone device that is a
supplement to your ordinary telephone. It works like a miniature
gateway-server PC to convert voice signals from your ordinary
telephone to VoIP (Voice Over InternetProtocol). It then uses
your existing broadband connection –DSL modem, cable
modem or EthernetLAN –to send your calls over the Internet
using Net2Phone’s Broadband Service.
Since the calls bypass most of thePSTN (Public Switched
Telephone Network), the result is huge savings on your long-
distance communications services.
Because the Net2Phone Pro uses your broadband
connection, another benefit is an always-on IP dial tone. That
means no waiting to place or receive calls; your Net2Phone
Pro is always ready.
The instructions in this User’s Guide will help you to connect and
configure your Net2Phone Pro device and DSL/cable router
for most types of service providers and equipment
configurations.
Net2Phone Pro Features
ANY-distance Outbound Calling
Use it to place local, long-distance or international calls to
anywhere in the world at reduced rates.
Graphic setup and configuration
Configures through a local or remote Web browser.
Uses ordinary existing telephone equipment
Works with any tone-dial phone intended for residential use.
1

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2
Net2Phone Pro Ring
Set up theNet2Phone Pro to ring on incoming calls.
International Language Support
Configure theNet2Phone Pro to work in12 languages.
Remote Software Upgrade
Upgrade theNet2Phone Pro’s software to the latest
version remotely.
Speakerphone
Hands-free talking.
Internet Call-Waiting
With an Internet call in progress, you can still be notified of
other incoming calls to your conventional telephone.
Internet and Conventional Phone Line Access
Switch easily between Internet and conventional (PSTN)
calling to use both lines, if needed.
System Requirements
•Any PC hooked up to a LAN
•Aweb browser
•The Net2Phone Pro kit (see below)
•An ordinary residential tone-dial telephone
•Patch cables as required for your intended configuration
•Conventional telephone service is optional.
Contents of Your Net2Phone Pro Kit
•One Net2Phone Pro device
•One DC power supply and power cord
•One RJ-11 telephone cable
•One RJ-45 LAN patch cable
•The User’s Guide

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3
2 Getting Started
An Overview of the Net2Phone Pro unit
Volume Control
Buttons
Increases or decreases
the speakerphone and
telephone handset
volume.
Does not illuminate.
Config Free Button
Press twice to enter
Configuration mode.
Button is illuminated
when unit is READY.
@Button
Press to deactivate Internet
connection.
Flashes during Internet
dialing or to alert you to
Internet congestion.
Flashes during setup if unit
cannot obtain an IP
address.
Speaker Button
Press for Speakerphone
function.
Button is illuminated
while in Speakerphone
mode.
Some Network (and Internet) Basics
Typically, your Net2Phone Pro will be hooked right into an
office LAN (Local Area Network) and therefore will obtain an IP
address via the LAN. If the network you are connected to has a
DHCP (Dynamic Host Configuration Protocol) server, it will
automatically assign an IP address to theNet2Phone Pro.
If your Net2Phone Pro is hooked into a LAN with a static IP,
you will have to assign it an IP address before you can configure
the system to work with the device.
2

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4
Static IP addresses
If your Net2Phone Pro is not connected to a DHCP server,
you will need to assign the device a static IP address (one
single address that is always assigned to your box). Contact
your network administrator to get the designated address.
DHCP IP Addresses
If your Net2Phone Pro is connected to a LAN with a DHCP
server, simply connect the box and let the server assign it an IP
address. You can immediately begin to configure the
Net2Phone Pro.
A Practical Solution for non office use:
If you use theNet2Phone Pro in a home PC setting (not on a
network) without a DHCP server, the simplest and most
practical approach to obtaining the multiple IP addresses you
need while interfacing with varying ISP protocols is to employ a
DSL/cable router. Many SOHO (Small Office and Home Office)
networks already include a router. When installed between your
DSL/cable modem and your other system components, a router
appears to theWAN (Wide Area Network), i.e. your service
provider, as a single ordinary PC or “host”. But in your local
network, it acts like a DHCP server to provide the multiple
dynamic IP addresses you need for all your various broadband
devices.
The Linksys router is an example of a box that will accomplish
this, in essence creating a LAN for your PC.
To contact Linksys, visit their website at: http://www.linksys.com

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5
Basic Setup
Connecting Your Equipment
As mentioned before, no single approach to network
configuration is likely to satisfy everyone’s needs. But following
the basic setup procedures in this chapter will help you to learn
about the issues and terminology you will need to understand in
order to complete your installation.
For this basic setup procedure, we will assume that you are a
current broadband subscriber, and you have multiple IP
addresses.
First, unpack your Net2Phone Pro product package and
verify its contents against the list in “Contents of Your
Net2Phone Pro Kit” on Page 2. If any items are missing,
please contact Net2Phone Pro Technical Support (see
Appendix B, Technical Support).
Now, let’s connect your Net2Phone Pro.
1. Connect the Net2Phone Pro to your Ethernet port :
a) Remove any cable that is plugged into theOUT port of
your Ethernet connection.
b) Plug one end of an Ethernetcable (Figure 2, next
page) into your LAN OUT port.
c) Plug the other end of the cable into the Ethernet IN port
on the rear of your Net2Phone Pro.
3
Net2Phone Pro
User’s Guide -Chapter 3, Basic
Ethernet Port
Net2Phone Pro
ETHERNE
T
IN
OUT
RS232
PHON
E
LINE
DC
ON/OF
F

Page
6
2. Connect theNet2Phone Pro to your Ethernet LAN
port.
Plug one end of the RJ-45 Ethernet cable into the OUT
port on the back of the Net2Phone Pro box, and the
other end into an Ethernet port on your LAN.
ETHERNET
INOUT
RS232 PHONE LINE DC
ON/OFF
RJ-45 ETHERNET CABLE
123456
7 8 9 101112
AB
12x
6x
8x
2x
9x
3x
10x
4x
11x
5x
7x
1x
Ethernet
A
12 x
6x
8x
2x
9x
3x
10 x
4x
1 1x
5x
7x
1x
C
LAN port
Net2Phone
Pro
3. Connect your conventional telephone to the
Net2Phone Pro:
Plug thecable from your conventional telephone into
the PHONE jack on the back of your Net2Phone Pro
device.
TELEPHONE
1
2
3
4
5
6
7
8
9
*
8
#
Net2Phone PRO
ETHERNE
T
IN
OUT
RS232
PHON
E
LINE
D
C
ON/OFF
TELEPHONE
CABLE

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7
4. Connect the DC adapter to theNet2Phone Pro:
Plug the DC adapter into theDC In port on the back of
the Net2Phone Pro. Then plug the DC Adapter into
a power supply.
POWER SUPPLY
Net2Phone
PRO
ETHERNET
INOUT
RS232 PHONE LINE DC
ON/OFF
5. Power up theNet2Phone Pro:
a) Press theOn/Off button in the rear of the unit to turn
on the power. The buttons should illuminate briefly,
followed after a few moments by three short beeps.
b) After approximately one minute, theconfig–FREE
button should be illuminated steadily without blinking.
6. If you’re connecting your Net2Phone Pro to a home
based PC with a router
If you’re not on a LAN and you have a router, your
configuration would then comply with the following
diagram:
123
456
789
*8 #
POWER
SUPPLY
DSL/CABLE
MODEM
CABLE
OR DSL
SERVICE
PROVIDER
ETHERNET CABLES PHONE CABLE
RJ-45 RJ-11
ETHERNET
INOUT
RS232 PHONELINE DC
ON/OFF
PC
COMPUTER
RSCSTRRDTD CDTALK/DATATALK
IN OUT
DSL/CABLE
ROUTER
WAN Power4 3 2 1 Uplink
Net2Phone
Pro
Your hardware installation is complete. You are now ready to
configure your Net2Phone Pro and make your first phone
call.
Net2Phone Pro
User’s Guide -Chapter 3,

Page
8

Page
9
Configuring the
Net2Phone Pro
Obtaining your DHCP IP address
Once your Net2Phone Pro has been setup, you must now
obtain your IP address from the unit and enter that IP address in
your Web browser to configure it.
All you need to do before you can make a call is to enter the
Account Number and PIN you received from your Net2Phone
Pro reseller at the time of purchase. The easiest way to do this
is through your browser.
1. Get the Net2Phone Pro’s IP address:
a) Pick up your telephone handset and press theconfig–
FREE button twice. TheConfiguration Mode voice
prompt will respond, “Enter parameter code followed by
the pound key”. Get a pencil and paper and prepare to
write down the address.
b) Dial 2##. The voice prompt will respond, “You have
entered”, followed by four groups of from 1 to 3
numbers each (for example):
“192… 168… 17… 1…”
Configuring Your Account Number and PIN
a) Open your PC’s web browser and, in the address box,
type http:// followed bythe 4 groups of numbers.
Separate the groups with periods, for example:
http://192.168.17.1
(Use the actual address as reported in Step 1 above)
The Password Page appears.
b) Enter the default password, n2p. The Net2Phone
Pro Current Configuration Pageappears, displaying
the device’s current configuration values.
c) Click Modify Configuration.
The Change Configuration Page appears
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10
d) In theAccount Number Box, type in your account
number, a period, and then your PIN number.
e) Click OK.
The Change Configuration Page
This is a good time to look at some of the other features on the
Change Configuration Page.
1. The Current Version refers to the software in use. To
upgrade to the latest software version over the Internet,
simply pressconfig-FREE twice, then999#. The system
will then determine which version of the firmware you
have on theNet2Phone Pro, and if necessary,
download the newest version. This is discussed in more
detail on page 13.
2. Enter aNew Password, if desired, to prevent
unauthorized entry to your Configuration Pages. Be sure
to save your new password in a safe place where you
can retrieve it when needed.
3. Note that Use DHCP is selected by default. All the IP
addresses displayed have been assignedby your router
and should not be changed.
NET2PHONE Pro
User’s Guide -Chapter 4,

Page
11
4. Check Use PSTN Connection if you want your
Net2Phone Pro to default to the conventional
telephone line when you lift the handset.
5. Check Ring on Call if you want theNet2Phone Pro to
ring on incoming calls
6. The Net2Phone Pro can currently provide voice-
prompts in twelve different languages. If you want to
Choose a New Language, choose from the pull-down
menu
Do notselect Switch to Default Values, or you will lose all your
selections and modifications.
When you are finished with theChange Configuration Page,
click OK and reboot the device.You are now ready to make
calls on your Net2Phone Pro.
Configuring your Net2Phone Pro to work
with a Static IP Address
If you are not using DHCP, and instead wish to configure your
Net2Phone Pro via a static IP, you will need to not only
obtain your IP Address from your network administrator, but
other information about your connection as well including your:
•Subnet mask address
•Gateway settings
•And DNS addresses
To begin to setting up your Net2Phone Pro for use with a static
IP address, you must first make sure that DHCP is set to “off.”
To do so, press theconfig-FREE button twice, and enter the
code 1#0#.
Once DHCP has been turned off, you must enter 2#, then the
static IP address assigned to your Net2Phone Pro from your
Network Administrator. For example, to set your static IP, you
would press:
“2# 192*168*176*20 # “ remember to end with a “#” sign to
indicate that you are finished entering the address.

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12
After you have successfully entered the static IP address
designated to your Net2Phone Pro, you must now enter the
subnet mask associated with your Net2Phone Pro. To enter the
Subnet mask, press3#, and then enter the Subnet mask
numbers. For example:
“3# 255*255*255*0 #” again, remember to end with a “#”signto
indicate that you are finished entering the address.
Once the Subnet mask has been set, you can now connect to
the Net2Phone Pro via a web browser. Simply access your web
browser and enter in the static IP address. The Net2Phone Pro
will then connect to the configuration screen (after you enter
your password) and allows you to finish configuring the
Net2Phone Pro from the web browser. Once the web site has
been accessed, you must enter in the proper fields, the
Gateway address and DNS address given to you by your
network administrator.
Your Net2Phone Pro is now ready for use.
NET2PHONE Pro
User’s Guide -Chapter 4,

Page
13
Using the
Net2Phone Pro
Making an Internet Phone Call
1. Make sure theconfig/FREE button is illuminated. Pickup
your telephone receiver and listen for a dial tone.
2. For both local and long distance calling, dial 1 and then
the telephone number of the person you want to call,
followed by the#key. For international calling, dial 011
followed by the country code, city code and local number,
followed by the#key.
3. The @button will blink once while the call is being
connected. It will then remain lit, and you will hear the
other phone ringing.
4. Converseas usual. When you are finished talking, simply
hang up your phone.
Receiving a Call from another Net2Phone
Pro unit
You can call or receive a call from another Net2Phone Probox
simply by pressing*72 on the keypad, and then entering the
virtual number (the Net2Phone account number) of the
Net2Phone Pro you will be calling. If receiving a call, your
phone will ring normally. Pick up the receiver and begin
conversing.
Using the Speaker Phone Feature
Whenever the telephone handset is off-hook, pressing the
Speaker button(see Figure 7, theNet2Phone Pro Control Panel
on Page 8) will activate theSpeaker Phone Feature. Use the
Volume Control Keysto adjust the volume. Hanging up the
telephone cancels the Speaker Phone.
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14
Using the Remote Software Upgrade Feature
After your Net2Phone Pro is configured, you can instruct it to
upgrade its software to the latest release, giving you access to
any new features that might be available. To begin the upgrade
process,
press theConfig-FREE button twice to enter the configuration
mode, and then press999#.
If your software is already current, your phone will ring after
about 5 minutes and you will be informed that no upgrade was
necessary. Otherwise, your phone will ring after about 15
minutes and you will be advised that the upgrade was
successful.
NET2PHONE Pro
User’s Guide -Chapter 5, Using the

Page
15
Appendices
Appendix A –Troubleshooting
Setup problems
•The phone cord does not fit into my wall-jack.
You received aNet2Phone Pro that was intended for use in
another country. Some countries, like UK, France,
Switzerland and Germany, require specific cords. Obtain
the appropriate adapter from your Net2Phone Pro reseller
or from a local phone equipment vendor.
•I connected my Net2Phone Pro to my DSL or cable
service provider’s jack but the unit doesn’t work.
You need to connect a DSL/cable modem between your
Net2Phone Pro and the service provider’s jack. See Figure
2 on Page 5.
Configuration problems
•I waited for two minutes after switching on the
Net2Phone Pro but didn’t hear any beeps and no
buttons are lit.
Check that the power supply is properly connected. Then
use the ON/OFF button on the rear to turn the power off
and on again.
Confirm with your service provider that your service speed
is 10 Mbps.
•The @ button or the @ and config–FREE buttons both
continue blinking after I switch on the unit, or I hear
“Server Connection Failed”.
Check your Ethernetcable. It should be connected to the
Ethernet IN receptacle on the back of theNet2Phone Pro.
Your Net2Phone Pro can’tconnect to the network. Check to
see that DHCP is enabled or disabled as necessary and
that your IP addresses are correct.
Your provider may be using a firewall. See Appendix B,
Firewalls.

Page
16
•I waited for two minutes after switching on the
Net2Phone Pro, heard a series of beeps, but I don’t
hear a dial tone on my telephone.
Check to see that your telephone is plugged into the
PHONE jack on theNet2Phone Pro as shown in Figure
3 on Page 6.
Check to see that the telephone option in setup, parameter
11#, is set to the default, “PSTN enabled”, value0#.
•I pressed the config-FREE button twice and held down
the @ button for more than one second, but the
Net2Phone Pro doesn’t seem to enter configuration
mode.
Did you pick up the telephone handset? You must pick up
the telephone handset before you can enter the
configuration mode.
•When I try to enter configuration values with the
telephone, nothing happens.
Is your telephone set for pulse-dialing? TheNet2Phone
Pro doesn’t work with a pulse-dial telephone.
Calling problems
•My Net2Phone Pro is connected to my DSL or cable
service and working properly with a static IP address.
But when I connect my PC to the Ethernet OUT port on
the back of myNet2Phone Pro, the PC doesn’t see the
network.
You have three alternatives:
a) Obtain a second IP address from your service provider,
and use the second address for your PC,
b) See if DHCP service is available from your provider, or
c) Install a router with DHCP enabled.
•My service provider uses DHCP IP addresses but I can’t
seem to make a call.
There are three possibilities:
a) Check that your DHCP is enabled(default
configuration); see Page9, Entering an IP address
from your telephone keypad. Then reboot your
Net2Phone Pro and try again to make a call.
Remember that it takes several minutes for the
Net2Phone Pro to reinitialize.