Net2Phone Yap Phone User manual

User Guide
Phone

Contents
Introduction
Setup
Using Net2Phone
Version 10
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voice Chat
with ICQ
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Support
Appendix
Congratulations!
Congratulations on your purchase of the Yap Phone, the next
generation of Internet communications from Net2Phone.
Net2Phone offers the state of the art technology that allows
you to communicate over the Internet in several different
ways. These services make Net2Phone an effortless part of
your daily communications routine:
• Make free PC-to-PC calls
• Call any phone in the world through your Yap Phone
• Place calling card calls from any phone with your
Yap Time card
1

Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Using the Yap Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
PC2Phone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
PC2PC Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Net2Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
VoicEmail: Send voice messages to email addresses . . . . . .14
Shopping with EZsurftm . . . . . . . . . . . . . . . . . . . . . . . . . .15
Accessing Account Information . . . . . . . . . . . . . . . . . . . . .16
Dialing Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Appendix: Full and half duplex soundcards . . . . . . . . . . . . .18
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
2

Introduction
Yap Phone
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
3
Hangs up
telephone
Deletes the
phone number you
are entering
Initiates a call once a phone
number has been entered.
Also ends a phone call after
it has been initiated
Displays your
account balance
Acts as a backspace when
entering a phone number
Press this button followed by
the “@" button to redial the
last number called
Scroll up or down to
navigate through the Yap
menu. Click to select a
menu option.
Mutes your voice
Net2Phone GUI
Throughout this manual, this is referred to
as the Net2Phone software

Yap GUI
Throughout this manual, this is referred
to as the Yap Software.
Phone Book
Allows you to quickly dial any numbers
you may have stored in Microsoft
Outlook Express.
History
Displays and allows you to call the
numbers most recently dialed.
Speed Dial
Allows you to quickly call any numbers
you may have entered into speed dial. These numbers can be
entered through the Net2Phone GUI.
Features and Benefits
Net2Phone, The Leader in IP Telephony
As a market leader, Net2Phone provides a Global Network
unparalleled in quality and service.
Now, Make Phone Calls for Next to Nothing
Place high quality calls over the Internet to get low-priced
domestic and international calls any time, day or night, 7 days
a week.
New Free Services
PC2PC and VoicEmail are FREE services. As soon as you install
the Net2Phone software onto your PC and pass the Set-Up
Wizard, you are able to use these services immediately.
Real-Time, Two-Way Conversation
The Yap Phone offers full duplex capability, allowing for real-
time, two-way conversations.
PC2Phone & Net2Fax
Net2Phone’s PC2Phone service allows you to call a regular
telephone, anywhere in the world, at savings of up to 95% of
the cost of traditional phone calls. Net2Fax allows you to fax
any office document from your PC to any fax machine or email
address, at savings of up to 95% of the cost of traditional
fax calls.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
4

VoicEmail
VoicEmail, another new feature of Version 10, is a FREE service
that allows you to send a voice message e-mail.
Customer Service and Support
Net2Phone offers full customer service support, 24 hours
a day, 7 days a week. To contact us, visit our web site at
www.yapgear.com or call 1-888-581-0842.
Minimum System Requirements
In order to use the Yap Phone and Net2Phone Version 10, you
must have:
• Windows 98
• Pentium II 266 processor or higher
• 16 MB RAM (32 MB recommended)
• 28.8 kbps modem
• PPP Internet Connection
• Sound Card
• Microsoft Internet Explorer 4.x or Netscape Navigator 4.x or
higher (can be downloaded from www.microsoft.com or
www.netscape.com)
• USB port
Make sure you are logged onto the Internet at all times while
you are on a Net2Phone call.
Copyright
This manual is copyrighted by Net2Phone, Inc., with all rights
reserved. Under the copyright laws, this manual may not be
reproduced in any form, in whole or part, without the prior
written consent of Net2Phone.
All other trademarks are the property of their respective owners.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
5

Setup
Overview
The following sections explain the software and hardware instal-
lations for the Yap Phone. Please note that you must install all
of the software and reboot the computer before connecting the
Yap Phone to your USB port. Before you begin the setup
process, please make sure you have the following:
• Net2Phone CD-ROM (for software installation)
• Yap Phone
• Yap Time card (contains account number and PIN, can
also be used as a calling card)
• Your Windows 98 CD-ROM (you may need this during
installation)
Software Setup
In order to install the Yap Phone software, follow these steps:
• Check the system tray in bottom right hand corner of your
screen to make sure no programs are running
• Insert the Net2Phone CD-ROM
• Click on the “Install Software” button (If your CD autorun is
disabled, access Windows Explorer and double click on
Setup.exe in your CD-ROM drive)
• Restart your computer
Once your computer has rebooted and you have accepted the
terms of the licensing agreement, you will need to enter the
account number and PIN located on the back of your Yap Time
card. Enter your account number and click “OK”. Then, you will
be prompted for your personal ID number. Enter your PIN and
click “OK”. You are now ready to run the Setup Wizard.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
6

Setup Wi ard
To use Net2Phone, your soundcard, Yap Phone and Internet
connections must work and be configured properly from the
beginning. Verify your sound and network connections by
running our Setup Wizard.
Click on the
“MENU”
button and then select “SETUP WIZARD” .
The
PLAYBACK TEST
tells you whether or not your soundcard and
phone are working properly and if you should adjust the volume.
First, select “Yap
Phone Audio” in the
PREFERRED NET2PHONE
DEVICE
window.
Now press the
“TEST”
button. You should
hear a voice say,
“Welcome to
NET2PHONE ,” through
your phone. If you
don’t hear the voice,
use the volume control
and raise your
PLAYBACK VOLUME . Once you’ve increased the
volume, press the
“TEST” button again. If you’re still unable to
hear the “Welcome,” there may be a problem with your sound-
card. Check with the manufacturer of your soundcard to make
sure it is installed and functioning properly.
Enter a Phone Number
and press CALL
READY
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
7
Upgrade Now
Setup Wizard Alt+W
Preferences Alt+P
Skin Alt+S
Exit

Click on the “NEXT”
button to enter the
Record Test. Select
“Yap Phone Audio” as
the preferred device
from the list.
Now, press the
“TEST”
button and record a
short, four-second
message by speaking
into your phone. Just
a few words will do
(ex. Testing, Testing,
1,2,3). Once you record your message, you should immediately
hear it played back. If you do, continue the
SETUP WIZARD by
clicking on the
“NEXT” button. If you don’t, make sure that your
soundcard is functioning properly.
Next, run the
NETWORK
& FIREWALL TEST.
The
NETWORK TEST con-
firms you are able to
connect to the Internet.
When the screen tells
you “Test Passed”, you
can click on “Finish”
and begin the hardware
setup.
If any of the tests fail,
check your equipment
and/or accessories for installation errors, other malfunctions or
contact our customer service department.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
8

Hardware Setup
Once you have successfully installed all of the software compo-
nents and rebooted the computer, you are ready to connect the
Yap Phone. Simply connect the Yap Phone to a USB connection
on your PC.
Windows 98 should then recognize the device and install the
necessary files. You may be prompted to insert your Windows 98
CD-ROM during installation. Once the installation is complete
and the Yap Phone is ready for use, the “@” icon in your system
tray will be green. A red icon indicates there was a problem
during installation. For ease of use, place the Yap Phone on its
base when not in use.
Note: If you see a dialog box with “This wizard searches for new
drivers for…” during the hardware installation, please follow
these steps:
• Click “Next” in the dialog box
• Select “Search for the best driver for your device” and click
“Next”
• Insert the Net2Phone CD-ROM into your CD-ROM drive
• Check either the “CD-ROM drive” or “Specify a location”
box (If you specify a location, you need to specify the root
directory of the CD)
• Click “Next” when the “Windows driver file search for the
device: Yap Phone” dialog box appears
You may have to perform this procedure more than once to
install all of the necessary components.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix

Using the Yap Phone
PC2Phone Call
Net2Phone’s PC2Phone service lets you place calls to any
telephone in the world through your PC at significantly
reduced rates, whether or not the person you’re calling has
Net2Phone. This section explains how to place a PC2Phone
call to any number.
To ensure the high-
est quality, close
your Internet
browser (Netscape,
Internet Explorer,
etc.) and any open
applications before
using Net2Phone.
To place a call to a
regular telephone,
follow these steps:
• Remove the Yap Phone from its base (the Yap GUI should
then appear on your screen)
• Dial the number on the Yap Phone keypad (the Yap GUI must
be displayed on your screen in order to dial from the Yap
Phone)
• Once you have entered the number, press the “@” button to
initiate the call (the Net2Phone GUI will appear and the sta-
tus of your call will be displayed on the Yap GUI)
• You will be prompted to enter the PIN from the back of your
Yap Time card
(In order to avoid the need for PIN entry every time you wish to
place a call, click the SAVE PIN TO DISK box and press the YES
button to confirm you wish to save your PIN to disk). Note that
you will not be asked for a PIN number for toll free (i.e. 1-800,
1-888) calls.
You will then be advised on screen regarding your remaining
balance and talk time available, along with a
YES or NO prompt
to place the call.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
10
Enter a Phone Number
and press CALL
READY

Please note that the maximum time limit
shown on screen is 500 minutes per call,
regardless of your balance.
To disconnect your call, press the “@”
button on the phone or simply place the
phone back on its base. The Yap GUI
should then disappear.
IMPORTANT NOTE:
Calls to the U.S., Canada and the Caribbean
Islands are dialed:
1 + area code + number.
Calls to destinations outside the U.S.,
Canada and the Caribbean Islands are
dialed:
011 + country code + city code + number.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
11

PC2PC Call
PC2PC allows you to phone from your PC to any other PC in
the world FREE of additional charges as long as both parties
have Net2Phone Version 10 downloaded, installed and
“running” on their desktop at the same time.
In order to receive
PC2PC calls, you must select a Net2Phone
“nickname” and “virtual number” through our “My Net2Phone”
page:
www.net2phone.com/mynet2phone
To initiate a PC2PC call, just click on the PC2PC button, enter the
other party’s “nickname” and click
OK.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
12
Net2Phone
Enter a Phone Number and
press Call
READY
2019102167

Net2Fax
Net2Fax allows you to send faxes from your
PC to another fax
machine or email address.
To fax a document using Net2Fax, you must first select a
Net2Phone fax printer. Click on the main Menu button and
select Preferences. Click on the Services tab and select the
appropriate unit in the Net2Phone Fax Printer box. Then,
click on the “Net2Fax” button on the Net2Phone software.
Select the document that you want to fax.
Enter the destination fax number or email address and click
OK .
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
13
Enter a Phone Number
and press CALL
READY

Additional Features
VoicEmail:
Send voice messages to email addresses
With Net2Phone’s VoicEmail, you can send voice instead of text
email messages to other Net2Phone users.
• Click on the VoicEmail button. The VoicEmail flap will appear.
• Click
SEND VoicEmail. A prompt will ask whether you wish to
“Send a New Voice Mail” or “Resend a Voice Mail”.
• Click “Send New Voice Mail.” An information pop-up tells you
to press start to begin recording.
• Click
“Start” to begin recording. The time bar on the
VoicEmail flap will move to the right, allowing you
30 seconds to record your message
Use the following to control your recording:
• Click
PAUSE if you want to pause your recording.
• Click
STOP when you are finished.
• Click
PLAY to play back your recorded message.
• Click and hold down the
REVERSE or FORWARD
buttons to
rewind and erase or to advance the recording.
• Click
RECORD if you wish to begin your recorded
message again.
When you are finished recording and have pressed STOP ,
enter the recipient’s email address and the email subject.
Click OK or press Enter to send your voice message to the
recipient’s email box.
Other VoicEmail Features:
To send a VoicEmail from a file:
• Click on the Open File button on the VoicEmail flap.
A list of your audio files will appear.
• Click on the file you wish to send.
• Complete the “Enter Address and Subject” screen.
• Click
OK and the recording will be sent.
To delete a VoicEmail:
• Click the Delete button on the VoicEmail flap. A list of
your audio files will appear.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
14

• Click on the file you wish to delete and select YES to
erase the file.
Shopping with EZsurftm
Using Net2Phone, you can have
instant access to the
Internet’s most original shopping
gateway and buy products securely
online using Net2Phone’s exclu-
sive Click2Talk and Click2CallMe
buttons.
Clicking on
SHOP EZSURF
(www.easysurf.com) allows you to
shop at some of the best retailers in the world online. By using
EZSurf in conjunction with Net2Phone, you don’t have to leave
your valuable credit card information online. You will get a live
customer support person simply by selecting Click2Talk on the
retailer of your choice.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
15

Accessing Account Information
Clicking on ACCOUNT INFO
will enable you to:
• View your current account number
• View your account balance
• Temporarily use another account number
• Change your account number
To add funds, you can simply purchase
additional Yap Time cards from a retail store
carrying Net2Phone products. If you prefer,
you can purchase additional time online with
a credit card by clicking
ADD FUNDS.
Dialing Tips
Following is a list of dialing tips for using Net2Phone:
• For international calls made from the U.S., Canada and the
Caribbean Islands, dial 011 + country code + city code +
number. For local and domestic long-distance calls within the
U.S., Canada and the Caribbean Islands, dial 1 + area code +
number. Even for a local call, you must dial a 1 (one) and
then your area code.
• Check your sound levels often. Other audio programs can
inadvertently change your audio settings.
• On your Display Screen, above the “Call State,” you can see
whether your call is in full-duplex or half-duplex mode. Half-
duplex (HDX) means you and your call partner can’t overlap
dialogue. Full-duplex (FDX) means you can both talk at the
same time. For more information, see the Appendix.
• To ensure the highest voice quality, exit all active programs
before using Net2Phone.
• Check the amount of funds in your account before making a
call. When the available time remaining reaches 00:00, your
call will be disconnected. Net2Phone will give you a warning
when approaching the end of your account, and recharging
your funds is easy.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
16

Troubleshooting
Issue: The dial pad is not operating correctly and I am
unable to place a call.
Solution: Check to see if the Net2Phone icon is displayed in
your task bar (lower right hand corner of your screen).
If the Net2Phone icon is in your task bar, it must also
be open and running on your computer for the soft-
ware and dial pad to operate correctly. If the icon is
present in your task bar but not open and running on
your PC, the dial pad and software will not operate
correctly.
Issue: During a phone conversation, the person on the other
end of the call is hearing an echo.
Solution: If the person on the other end of the call is hearing
an echo, you can reduce this by adjusting your play-
back audio level:
• Enter the “Menu” option on the Net2Phone software
• Select the “Setup Wizard”
• Enter the Playback Test screen
• Select “Yap Phone Audio” under “Preferred
Net2Phone Device”
• Decrease the volume level
Issue: When trying to place a call, I receive a “Net2Phone
not configured to call through Yap Phone” error.
Solution: Make sure your audio settings are set to Yap Phone:
• Enter the “Menu” option on the Net2Phone software
• Select “Preferences” followed by “Settings”
• Confirm that “Yap Phone Audio” is displayed next to
both the Playback and Record devices
Support
For support, visit our website at www.yapgear.com or call 1-888-
581-0842
Safety Instructions
This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: 1) this device may not
cause harmful interference, and 2) this device must accept any
interference received, including interference that may cause
undesired operation. Privacy of communications may not be
ensured when using this phone.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
17

Appendix: Full and half duplex soundcards
The best way to recognize if you have a full-duplex soundcard
is to view your Settings (select
MENU then Preferences) and see
if
FULL DUPLEX is checked. If FULL DUPLEX
is grayed out, you
probably have a half-duplex soundcard. You may actually have a
full-duplex soundcard, but your soundcard drivers may not be up
to date.
In order to confirm whether or not you have a full-duplex
soundcard, contact the manufacturer of your soundcard. If
FULL DUPLEX is grayed out, Net2Phone will operate in a
half-duplex mode.
When using Net2Phone in full-duplex mode, FDX
will appear
on the Net2Phone screen during all calls.
Using Net2Phone with a half-duplex soundcard
Similar to a walkie-talkie, a half-duplex soundcard allows you to
speak or listen, but not at the same time. When using
Net2Phone with a half-duplex soundcard, Net2Phone allows you
to choose between automatic
(VOX ON)
and manual (VOX OFF)
modes of operation. Net2Phone will initially open in manual
(VOX OFF) mode. In order to change from VOX OFF to VOX ON
(automatic mode), press the
MENU button and click VOX.
When
Net2Phone is operated with a half-duplex soundcard, the TALK
button will appear between the
CALL and END buttons when any
call is initiated.
VOX ON: Automatic Mode
In order to turn VOX on, choose MENU button and click VOX .
When
VOX is on, Net2Phone will automatically switch between
TALK
, SCAN and LISTEN modes. When you are speaking,
Net2Phone remains in
TALK mode until silence is detected.
Net2Phone then automatically switches to
SCAN mode, waiting
for the next person to speak. If the person you called speaks,
Net2Phone automatically switches to
LISTEN mode and will stay
in
LISTEN mode until silence is detected.
When using Net2Phone in half-duplex/
VOX ON mode, VOX will
appear on the Net2Phone screen during all calls.
VOX OFF: Manual Mode
In order to talk to the person you have called, either click and
hold the
TALK button OR press and hold down the spacebar on
your keyboard. The word
TALK will appear.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
18

In order to hear the person you have called, either release your
mouse from the
TALK button OR release the spacebar on your
keyboard. The word
LISTEN will appear.
Net2Phone will remain in
LISTEN mode unless the TALK
button
is clicked
OR the spacebar is pressed. When you click the PUSH
TO TALK
button OR press the spacebar, you must wait until
TALK
appears on the message screen to start talking.
Do not release your mouse from the
TALK button
OR release the
spacebar until you are completely finished speaking.
When using Net2Phone in a half-duplex mode, we suggest
operating Net2Phone with
VOX turned off as operating with VOX
on may deteriorate the quality of the call.
When in half-duplex/
VOX OFF
mode, HDX will appear on the
Net2Phone screen during all calls.
Contents
Introduction
Setup
Software
Hardware
Using the Yap Phone
PC2Phone Call
PC2PC Call
Net2Fax
Additional Features
Voic mail
Shopping
with Zsurf tm
Accessing Account
Information
Dialing Tips
Troubleshooting
Support
Safety Instructions
Appendix
1