NETGEAR Mingle 3C4C38D7 User manual

NETGEAR Mingle Mobile Hotspot
User Guide
2400364 Rev.2

Table of Contents
Get Started....................................................................................................................................8
Your Device...........................................................................................................................8
Package Contents..........................................................................................................9
Care and Maintenance.................................................................................................10
System Requirements .........................................................................................................10
Setting Up Your Device .......................................................................................................10
Device Setup................................................................................................................10
Starting Your Device for the First Time........................................................................11
Getting Help.........................................................................................................................12
Visiting the Virgin Mobile Website................................................................................12
Contacting Virgin Mobile Customer Service.................................................................12
Device Basics .............................................................................................................................13
Components of Your Device................................................................................................13
3G, and LTE Networks ........................................................................................................13
Mobile Broadband Information and Settings................................................................14
Signal Information ........................................................................................................14
Internet Connection Information ..........................................................................................15
Battery .................................................................................................................................15
Installing the Battery.....................................................................................................15
Charging the Battery ....................................................................................................16
Battery Information and Settings..................................................................................18
Power Button.......................................................................................................................19
Turning Your Device On and Off..................................................................................19
Controlling Your Device Using the Power Button.........................................................19
Restarting Your Device........................................................................................................20
LCD .....................................................................................................................................20
Micro-SIM ............................................................................................................................20
Alerts ...................................................................................................................................20
Your Network Connection...........................................................................................................22
Launching Your Network Connection..................................................................................22
TOC i

Setting up a Guest Wi-Fi Network .......................................................................................22
Turning the Guest Wi-Fi Network On ...........................................................................22
Turning the Guest Wi-Fi Network Off ...........................................................................23
Randomizing the Guest Wi-Fi Password......................................................................23
Change the Guest Wi-Fi Password..............................................................................24
Sharing Your Connection.....................................................................................................24
Manually Entering the Wi-Fi Information......................................................................24
Connecting Through WPS............................................................................................24
Connecting Through USB....................................................................................................26
Making a Tethered Connection....................................................................................27
TRU-Install ...................................................................................................................28
LCD Interface..............................................................................................................................29
Interpreting the LCD ............................................................................................................29
LCD Information Screens ....................................................................................................30
Alerts Screen................................................................................................................30
Guest Wi-Fi Screen......................................................................................................31
About Screen................................................................................................................32
Mingle Manager (Browser) Interface...........................................................................................34
Home Page..........................................................................................................................34
Displaying the Mingle Manager Home Page................................................................36
Logging In as an Administrator.....................................................................................36
Data Usage ..................................................................................................................37
My Account Summary..................................................................................................38
Alerts............................................................................................................................38
Status (Connection Details)..........................................................................................39
Devices Page.......................................................................................................................40
Wi-Fi Page...........................................................................................................................41
Connect Tab.................................................................................................................41
Options Tab..................................................................................................................43
MAC Filter Tab.............................................................................................................47
GPS Page............................................................................................................................48
Settings Page ......................................................................................................................50
General > Device Tab ..................................................................................................51
TOC ii

General > Software and Reset Tab..............................................................................53
General > System Logs Tab.........................................................................................55
Network > Preferences Tab..........................................................................................56
Network > APN (Access Point Name) Tab...................................................................57
Network > SIM Security Tab.........................................................................................58
Network > Status Details Tab.......................................................................................59
Router > Basic Tab.......................................................................................................62
Router > Port Forwarding Tab......................................................................................64
Router > Port Filtering Tab...........................................................................................66
Support Page.......................................................................................................................67
About Page..........................................................................................................................68
Feedback Page....................................................................................................................72
Device Settings...........................................................................................................................74
Interface Language..............................................................................................................74
Setting the Default Language.......................................................................................74
Temporarily Setting the Mingle Manager Language ....................................................74
Display Settings...................................................................................................................74
Setting the LCD Timeout..............................................................................................74
Setting the LCD Brightness..........................................................................................75
Router Settings....................................................................................................................75
Enabling VPN Passthrough..........................................................................................75
UPnP (Universal Plug and Play) ..................................................................................76
DHCP...........................................................................................................................76
DNS Mode....................................................................................................................77
Enabling Port Forwarding.............................................................................................77
Enabling Port Forwarding for an Application................................................................78
Disabling Port Forwarding for an Application...............................................................78
DMZ..............................................................................................................................78
Port Filtering Panel: Enabling Port Filterings................................................................79
Port Filtering Panel: Enabling Port Filtering for an Application.....................................80
Port Filtering Panel: Disabling Port Filtering for an Application....................................80
Login Settings......................................................................................................................80
Changing the Mingle Manager URL.............................................................................80
TOC iii

Changing the Mingle Manager Password ....................................................................81
Configuring Networks..................................................................................................................82
Viewing Network Activation Information ..............................................................................82
Viewing Data Usage............................................................................................................82
Network Settings..................................................................................................................83
Setting the Allowed Network Mode ..............................................................................83
Configuring Access Point Names........................................................................................83
Software and Reset ....................................................................................................................85
Exporting and Importing Settings.........................................................................................85
Exporting Settings........................................................................................................85
Importing Settings ........................................................................................................85
Update Mobile Hotspot Software and Firmware..................................................................86
Downloading Software Updates...................................................................................86
Resetting Your Device.........................................................................................................87
Clearing Account Details Only......................................................................................87
Resetting Device Settings Only....................................................................................87
Resetting to Factory Default Settings...........................................................................88
GPS Settings ..............................................................................................................................89
Enabling / Disabling GPS ....................................................................................................89
Setting the GPS Mode.........................................................................................................89
Using Metric Units................................................................................................................90
Configuring the Wi-Fi Network....................................................................................................91
Setting the Maximum Number of Wi-Fi Devices..................................................................91
Wi-Fi Security ......................................................................................................................91
Change Wi-Fi Network Names and Passwords...........................................................92
Displaying Main Wi-Fi Network Name and Password on LCD Home Screen..............93
Enable / Disable the Block List.....................................................................................94
Displaying and Blocking Currently Connected Devices (Block List).............................94
View and Unblock Devices (Block List)........................................................................94
Allowing or Denying Computers Access to the Network (MAC Filter)..........................95
Disable Wi-Fi When Tethering Device (Connected Through USB)..............................96
Setting the Sleep (Inactivity) Timer......................................................................................97
Wi-Fi Channel......................................................................................................................97
TOC iv

Frequently Asked Questions.......................................................................................................99
How Can I Tell I’m Connected to 3G or LTE? .....................................................................99
How Do I Connect to Wi-Fi?................................................................................................99
What Do I Do if I Forget the Main or Guest Wi-Fi Password?...........................................100
What Do I Do if I Forget the Administrator Password?......................................................100
If the Connection is “Always On,” Am I Always Being Billed?............................................100
Questions About GPS........................................................................................................101
What is GPS?.............................................................................................................101
Where Can I Use GPS?.............................................................................................101
How Do I Enable or Disable GPS?.............................................................................101
What are some GPS Limitations?..............................................................................101
How Can I Stream GPS Data to Use With a Third-party GPS Application?...............101
Questions About WPS.......................................................................................................102
What is WPS?............................................................................................................102
How do I Use WPS?...................................................................................................102
If a Wireless Device has a WPS Button or a WPS Software Option, Must I Use it to
Connect Via Wi-Fi? ....................................................................................................102
How Do I Access My Corporate Network Through a VPN?...............................................102
Are Terminal Sessions Supported?...................................................................................102
Tips...........................................................................................................................................103
Extending Battery Life........................................................................................................103
Mobile Hotspot Location....................................................................................................103
Improving Signal Strength .................................................................................................103
Improving 3G Network Service..........................................................................................104
Improving Wi-Fi Performance............................................................................................104
Security Tips......................................................................................................................105
Finding the MAC Address..................................................................................................106
Finding the IP Address ......................................................................................................107
Troubleshooting........................................................................................................................108
General Tips......................................................................................................................108
LCD Is Dark.......................................................................................................................108
Insufficient Signal Strength................................................................................................108
Cannot Connect to Wi-Fi ...................................................................................................109
TOC v

Cannot Connect Through USB..........................................................................................109
Cannot Display the Home Page ........................................................................................110
Cannot Connect to the Mobile Broadband Network ..........................................................111
GPS Doesn’t Seem to Be Available...................................................................................111
Cannot Check for Updates ................................................................................................112
Technical Specifications ...........................................................................................................113
Radio Frequency and Electrical Specifications..................................................................113
Software Specifications .....................................................................................................114
Environmental Specifications.............................................................................................115
Mechanical Specifications .................................................................................................116
Safety Information.....................................................................................................................117
Important Notice ................................................................................................................117
Safety and Hazards...........................................................................................................117
Proper Battery Use and Disposal...............................................................................117
Regulatory Notices....................................................................................................................119
Legal.........................................................................................................................................121
Patents ..............................................................................................................................121
Licenses ............................................................................................................................121
GNU General Public License (Version 2)...................................................................121
GNU General Public License (Version 3)...................................................................127
GNU Lesser General Public License (Version 2.1)....................................................139
GNU Lesser General Public License (Version 3).......................................................147
fontconfig License ......................................................................................................150
libxml2 License...........................................................................................................151
locapi License.............................................................................................................152
pimd License..............................................................................................................153
shadow License..........................................................................................................154
ISC License................................................................................................................154
OpenSSL License ......................................................................................................155
Original SSLeay License............................................................................................156
Trademarks........................................................................................................................157
Copyright ...........................................................................................................................158
Limitation of Liability ..........................................................................................................158
TOC vi

Additional Information and Updates...................................................................................158
Index.........................................................................................................................................159
TOC vii

Get Started
The following topics give you all the information you need to set up your device and Virgin
Mobile service the first time.
Your Device
The following illustrations show your device’s primary external features and buttons.
Front View
Top View
Get Started 8

Back View (Battery Cover removed)
Interior View (Battery removed)
Package Contents
Your package includes several items.
●NETGEAR Mingle Mobile Hotspot
●Battery cover
●Rechargeable battery
●AC charger with type-A USB port
●Micro-USB cable
●Micro-SIM (pre-installed)
●Get Started guide
Get Started 9

●Recycling envelope
Care and Maintenance
As with any electronic device, you should handle this device with care to ensure reliable
operation. Follow these guidelines in using and storing your device.
●Protect your device from liquids, dust, and excessive heat.
●Do not handle or operate your device while driving or operating a vehicle. Doing so may
distract you from properly operating the vehicle. In some jurisdictions, operating
communication devices while in control of a vehicle is a criminal offense.
●Do not apply adhesive labels to your device. They may cause your device to overheat
and may alter the antenna’s performance.
System Requirements
The following items are required to use your NETGEAR Mingle Mobile Hotspot.
●One or more computers that support Wi-Fi (802.11b/g/n)
●Web browser. The following browsers are supported:
§Internet Explorer® (version 8.0 or higher)
§Mozilla Firefox® (version 4.0 or higher)
§Google Chrome™ (version 17 or higher)
§Apple Safari® (version 5.0 or higher)
§Apple Safari® Mobile (version iOS 4.0)
§Android Browser (Android OS 2.2 or higher)
●The following operating systems are supported:
§Windows® 8 (x86), Windows 7, Windows Vista®, Windows XP® SP3, or Mac OS® X
(version 10.5 or higher)
§Mac OS 10.6–10.8, iOS4, Android 2.1, Blackberry 5.0
●If you’ll be connecting your device through USB, a USB2.0 slot
Setting Up Your Device
The following topics describe how to set up and start using your device.
Device Setup
This section describes how to set up your device.
Get Started 10

1. Install the battery (see Installing the Battery for details).
2. The battery is shipped partially charged. If you want to fully charge the battery at this
time, connect your device to the AC charger (see Charging the Battery for details).
3. Plug the AC charger into an electrical outlet.
Important: Charge your device until the battery icon is full ( ).
Starting Your Device for the First Time
The NETGEAR Mingle Mobile Hotspot must be activated before you can use it to access the
Internet.
If you do not have an account with Virgin Mobile, you will connect to the mobile hotspot, use
your web browser to access the Mingle Manager, and be directed to Virgin Mobile to create your
account. Once your account is created, the device will activate using hands-free activation.
If you already have an account with Virgin Mobile, the device may activate automatically. If it
does, the LCD screen will show when you have connected to the network and can use the
device.
Power On and Activate Your Account
1. Turn on the hotspot (press and hold the Power button on the top of the device for at
least 2 seconds).
2. Connect your computer to the hotspot.
a. From your computer, display the Wireless Network Connections window.
b. Select the Wi-Fi name displayed, click Connect, and enter your Wi-Fi
password, which is displayed on the LCD display screen.
3. Navigate to http://minglehotspot (or http://192.168.1.1) in your Web browser to display
the Mingle Manager.
4. When the activation prompt appears, click Start Activation and follow the prompts to
set up your Virgin Mobile Broadband2Go account.
5. After your account is set up, you should see a Hands Free Activation notice in the Mingle
Manager, followed by a PRL update and a service update.
6. After the device is finished activating, you should see a notification in the Mingle
Manager that reads, “Your Network Settings are Updated.” Click on the link in this
notification to open the Virgin Mobile Broadband2Go account login page.
Note: If you are logged out of the Mingle Manager, sign in by entering your password (the
default password is “password”) in the Sign In field and clicking Sign In.
Get Started 11

7. Enter your 6-digit account PIN to log into your account and follow the prompts to select a
data plan and pay with a credit/debit card or a Top-Up card.
8. Finally, launch your computer’s Web browser and navigate to a Web page to confirm
your connection. You may have to restart your device first.
Getting Help
Learn where you can get more information or assistance.
Visiting the Virgin Mobile Website
Sign on to virginmobileusa.com to get up-to-date information on Virgin Mobile services and
options.
●Review coverage maps.
●Access your account information.
●Add additional options to your service plan.
●Purchase accessories.
●Check out frequently asked questions.
●And more.
Contacting Virgin Mobile Customer Service
You can reach Virgin Mobile Customer Service online or by calling toll-free.
●Log in to your account at virginmobileusa.com.
●Call us toll-free at 1-877-877-8443.
Get Started 12

Device Basics
Learn about the buttons, connectors, and other components of your NETGEAR Mingle Mobile
Hotspot.
Your device provides a simple way to use your Internet connection (3G, or LTE) with any Wi-Fi-
enabled device, and to share your Internet connection with friends and family.
Components of Your Device
Your device consists of several main components.
●Main and Guest Wi-Fi networks: The Wi-Fi networks (access points) connect your
computers and other Wi-Fi-enabled devices to your hotspot.
●Modem: The modem connects your device to the Internet via the best available network
(customizable):
§LTE – Newer technology, faster speeds compared with 3G
§3G – CDMA technology, more widely available compared with LTE
●Routing hardware: The routing hardware handles traffic between the modem, the Wi-Fi
access point, and the Wi-Fi network.
3G, and LTE Networks
These wireless networks connect you to the Internet.
Depending on your coverage area, you may have:
●Only LTE coverage
●Only 3G coverage
●A combination of these networks
Device Basics 13

Your device automatically connects to the fastest network that is available to you. If you have
both 3G and LTE coverage and your connection happens to get disrupted, your device can
automatically switch to the other network. (For more information, see Mobile Broadband
Information and Settings.)
Mobile Broadband Information and Settings
The network icon indicates the active network service type.
Icon
Status
LTE service is available
CDMA (3G) service is available
No icon
You have no service. Try the suggestions in Cannot Connect to the Mobile
Broadband Network.
Your device is designed to always connect to the Virgin Mobile network if possible. If your
device is not connected (dropped signal, outside of service area, etc.) the alerts icon ( )
appears on the LCD, and the connection status can be seen on the Mingle Manager Status
panel.
Your device can be set to connect automatically to the best available network, or to LTE or 3G
networks only. See Setting the Allowed Network Mode.
Signal Information
Learn how to determine the signal strength and get detailed network status information.
Signal Strength
The signal strength icon appears on your device’s home screen and in the Mingle Manager
Status panel.
Icon
Status
No signal
Very weak signal
Excellent signal
Active Network
The network that is currently being used for your data connection appears on your device’s
home screen and in the Mingle Manager Status panel.
Device Basics 14

Network Status
Detailed network information appears in the Mingle Manager under Settings > Network >
Status Details.
Internet Connection Information
Information about your Internet connection is available.
●Data usage for the current connection session and the current billing period. (See
Viewing Data Usage.)
●Router information. (See Router > Basic Tab, Router > Port Forwarding Tab, and Router
> Port Filtering Tab.)
Battery
The battery compartment is on the back of your device. The battery is replaceable. New
batteries, chargers, and other accessories are available at virginmobileusa.com.
Installing the Battery
Before you use your device, install the battery.
1. At the antenna connector shown below, lift the raised edge of the battery cover to
remove it.
2. Insert the battery into your device, contacts end first. Make sure the battery contact
points align with those inside the battery compartment.
Device Basics 15

3. Replace the battery cover.
Charging the Battery
You need to recharge your device’s battery periodically. You can continue using your device
while it is charging.
The faster method is to connect your device to the AC charger. Alternatively, you can connect
your device to your computer, although this charges more slowly.
Using the AC Charger with Your Device’s micro-USB Port
Device Basics 16

1. Insert the larger (Type A) end of the micro-USB cable into the AC charger.
2. Insert the other end of the cable into the micro-USB port on the side of your device.
3. Insert the AC charger into an electrical outlet. (If the battery is already partially changed
when the charger is plugged into the outlet, your device will power on automatically.)
While your device is charging, the LCD (and the Mingle Manager home page, if your device is
on) shows:
●If your device is on – and the percentage charged (for example, “92%”).
●If your device is off – , the percentage charged (for example, “92%”), and the
message “Charging…”
When your device is fully charged, the LCD (and the Mingle Manager home page, if your device
is on) shows:
●If your device is on – and the message “Battery is Fully charged. Please remove
power.” Click the power button to close the message.
●If your device is off – and the message “Battery is Fully charged. Please remove
power.” Click the power button to close the message.
Charging Through Your Computer
Note: If you will be using the USB connection to connect to the Internet (and not just for
charging your device), you must install the device driver. (See TRU-Install.)
Note: If you are using Mac OS X 10.4.x, after you connect your device you may see a warning
message that your computer is running on UPS backup battery and that you should prevent a
computer shutdown. You can continue with your work. To prevent this message from being
displayed, install the device driver.
Device Basics 17

1. Make sure your computer is turned on.
2. Insert the larger (Type A) end of the micro-USB cable into your computer.
3. Insert the other end of the cable into the micro-USB port on the side of your device.
While your device is charging, the LCD (and the Mingle Manager home page, if your device is
on) shows:
●If your device is on – and the percentage charged (for example, “92%”).
●If your device is off – , the percentage charged (for example, “92%”), and the
message “Charging…”
When your device is fully charged, the LCD (and the Mingle Manager home page, if your device
is on) shows:
●If your device is on – and the message “Battery is Fully charged. Please remove
power.” Click the power button to close the message.
●If your device is off – and the message “Battery is Fully charged. Please remove
power.” Click the power button to close the message.
Battery Information and Settings
The battery icon indicates the state of the battery of your device.
The text next to the icon indicates the remaining charge.
The icon appears on your device’s home screen and in the Mingle Manager Status panel.
Icon
Status
Battery is charged (26%-100%)
Battery level is low (11%-25%). Charge your device. (See Charging the Battery.)
Battery level is critical (<10%). Charge your device immediately. (See Charging
the Battery.)
Charging through the AC charger or computer.
The battery’s life is affected by the following conditions, some of which can be adjusted from
your device and from the Mingle Manager:
●Standby time (See Setting the Sleep (Inactivity) Timer.)
Device Basics 18

●Data throughput
●Network signal strength (the better the signal, the longer the battery life)
Power Button
Use the power button to turn your device on and off.
Turning Your Device On and Off
Use the power button on your device to turn it on and off.
Turning Your Device On
1. Make sure that:
§Your device has a charged battery inserted.
– or –
§Your device is connected to the AC charger or a computer (through the micro-USB
cable).
2. If the LCD is blank, press and hold the Power button until the screen lights up.
Turning Your Device Off
■Press and hold the Power button until the Shut Down message appears.
Controlling Your Device Using the Power Button
The power button is used to turn the Mingle Mobile Hotspot on or off, and to choose which
information screen to display on the LCD.
Desired result
Action
Device Basics 19