NETGEAR Nighthawk 5G Mobile Hotspot Pro User manual

User Manual
Nighthawk® 5G Mobile Hotspot Pro
Models:
5100
NETGEAR, Inc.
350 E. Plumeria DriveSeptember 2020
San Jose, CA 95134, USA202-12067-01

Support
See your warranty card for warranty and service information.
For additional information, visit www.netgear.com/support to access the full user manual
(this document) and to download firmware updates.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
2
Nighthawk 5G Mobile Hotspot Pro

Contents
Chapter 1 Get Started
Get to Know Your Mobile Hotspot.....................................................9
Top Front View.................................................................................9
Power Button..................................................................................10
LCD Home Screen.........................................................................10
Download the NETGEAR Mobile App.............................................11
Install the Battery................................................................................12
Power On Your Mobile Hotspot.......................................................13
Set Up the Mobile Hotspot................................................................13
Set Up the Mobile Hotspot Using the Touch Screen.................14
Use a Web Browser to Set Up the Mobile Hotspot...................14
Use the Mobile App to Set Up the Mobile Hotspot...................15
Chapter 2 Connect to the Mobile Hotspot
Connect to the Mobile Hotspot Network........................................17
WiFi Connection.............................................................................17
Tethered Connection....................................................................18
Use the Touch Screen to Access the Mobile Hotspot....................18
Use the NETGEAR Mobile App to Access the Mobile Hotspot....18
Use a Web Browser to Access the Mobile Hotspot........................20
Access the Moble Router Directly From the Touch Screen..........21
Log Out of the Mobile Hotspot Web UI...........................................21
Chapter 3 Manage Battery Usage and Charging
Extend Battery Life..............................................................................23
Use the Mobile Hotspot Without a Battery......................................23
Recharge the Battery..........................................................................23
Quick Charge the Battery.............................................................24
Recharge the Battery From a Wall Socket..................................24
Recharge the Battery From a Computer USB Port....................25
Use the USB Type C Cable to Charge Only................................25
Change the LCD Screen Display......................................................26
Change the LCD Screen Display Settings From the Touch
Screen..............................................................................................26
Change the LCD Screen Display Settings From the NETGEAR
Mobile App.....................................................................................26
3

Change the LCD Screen Display Settings From a Web
Browser...........................................................................................27
Battery Tips..........................................................................................27
General Battery Safety.......................................................................28
Appropriate Batteries and Chargers................................................29
Battery Disposal..................................................................................29
Chapter 4 Manage Your Internet Connection
Offload Your Mobile Internet Connection......................................31
Enable Data Offloading Over Ethernet From the NETGEAR Mobile
App..................................................................................................31
Enable Data Offloading Over WiFi From the NETGEAR Mobile
App..................................................................................................32
Specify Cellular Settings....................................................................32
Specify Cellular Settings From the Touch Screen......................33
Specify Cellular Settings From the NETGEAR Mobile App......33
Specify Cellular Settings From a Web Browser..........................34
Chapter 5 Control Internet Access
Set Up Parental Controls...................................................................37
Access Control....................................................................................38
Set Up Access Control From the Touch Screen.........................38
Set Up Access Control From the NETGEAR Mobile App.........38
Set Up Access Control From a Web Browser.............................39
Set Up Client Privacy......................................................................39
Turn Off USB Tethering......................................................................40
Turn Off USB Tethering From the NETGEAR Mobile App........40
Turn Off USB Tethering From a Web Browser...........................41
Manage Website Filters.....................................................................41
Set Up a Schedule for Internet Access.............................................42
Edit a Schedule Rule..........................................................................44
Delete a Schedule Rule......................................................................44
Enable SIM Security............................................................................45
Enable SIM Security From the NETGEAR Mobile App..............45
Enable SIM Security From a Web Browser.................................45
Enable Port Forwarding.....................................................................46
Set Up Port Filtering...........................................................................47
Enable DMZ.........................................................................................48
Chapter 6 Specify Mobile Hotspot Network Settings
Select a WiFi Profile............................................................................50
Select a WiFI Profile From the Touch Screen.............................50
Select a WiFi Profile From the NETGEAR Mobile App..............50
Select a WiFi Profile From a Web Browser.................................51
4
Nighthawk 5G Mobile Hotspot Pro

Manage WiFi Settings........................................................................51
Specify WiFi Settings From the Touch Screen...........................51
Specify WiFi Settings From the NETGEAR Mobile App............52
Specify WiFi Settings From a Web Browser...............................52
Configure Always-On WiFi...........................................................53
Enable the Data Saver From a Web Browser.............................53
Set Up Guest Wi-Fi.........................................................................54
Use WPS to Connect to the Mobile Router WiFi Network............55
Use WPS From the Touch Screen................................................55
Use WPS From the NETGEAR Mobile App.................................55
Use WPS From a Web Browser....................................................56
Universal Plug-N-Play.........................................................................56
Turn UPnP Off or On From the NETGEAR Mobile App............56
Turn UPnP Off or On From a Web Browser................................57
Enable IP Pass-Through Mode..........................................................58
Enable VPN Pass-Through Mode.....................................................58
Specify the IP Addresses That the Mobile Hotspot Assigns.........59
Disable the DHCP Server Feature in the Mobile Hotspot.............60
Chapter 7 Manage Your Mobile Hotspot Network
View the Network Information..........................................................62
View Mobile Hotspot Network Status..............................................62
View Mobile Hotspot Status From the NETGEAR Mobile App.62
View Mobile Network Device Status From a Web Browser......63
View WiFi Details................................................................................63
View a Network Map..........................................................................63
View a Network Map From the NETGEAR Mobile App............63
View a Network Map From a Web Browser................................64
View Connected Devices...................................................................64
View the Connected Devices On the LCD..................................64
View the Connected Devices From the NETGEAR Mobile App.64
View the Connected Devices From a Web Browser..................65
Update the Mobile Hotspot Firmware.............................................65
Update Firmware From the Touch Screen.................................65
Update Firmware From an Alert..................................................65
Update Firmware From the NETGEAR Mobile App..................66
Update the Firmware From the Web Page.................................66
Change the admin Password............................................................67
Manage SMS Messages.....................................................................67
Manage Messages From the Touch Screen...............................67
Manage Messages From the NETGEAR Mobile App................68
View or Delete Messages From a Web Browser........................68
Back Up and Restore the Mobile Router Settings..........................69
Back Up the Mobile Hotspot Settings.........................................69
5
Nighthawk 5G Mobile Hotspot Pro

Restore the Mobile Hotspot Settings..........................................69
Factory Reset.......................................................................................70
Disable the Factory Reset Button.................................................70
Factory Reset From the NETGEAR Mobile App.........................71
Factory Reset From the Touch Screen........................................71
Factory Reset From a Web Browser............................................71
Factory Reset Using the Reset Button.........................................72
Reboot the Mobile Hotspot...............................................................73
Reboot the Mobile Hotspot From the Touch Screen................73
Reboot the Mobile Hotspot From the NETGEAR Mobile App..74
Reboot the Mobile Hotspot From a Web Browser....................74
Power Off the Mobile Hotspot..........................................................74
Power Off the Mobile Hotspot Manually.....................................75
Power Off the Mobile Hotspot From the NETGEAR Mobile
App..................................................................................................75
Power Off the Mobile Hotspot From a Web Browser...............75
View Details About Your Mobile Router..........................................76
View Mobile Hotspot Details From the Touch Screen..............76
View Mobile Hotspot Details From the NETGEAR Mobile App.76
View Mobile Hotspot Details From a Web Browser..................76
Chapter 8 Frequently Asked Questions
Why can’t my device connect to the mobile hotspot?...................78
Why can’t I access the Internet?........................................................78
Why is the signal indicator always low?...........................................78
Why is the download or upload speed slow?.................................79
What do I do if I forget my admin login password?.......................79
How do I disconnect from the mobile broadband network?........79
The LCD is not lit. How do I know if the mobile hotspot is still
powered on?.......................................................................................80
How do I find my computer’s IP address?.......................................80
How do I find my computer’s IP address on a Windows 7,
Windows 10, or Windows Vista device?.....................................80
How do I find my computer’s IP address on a Windows 8
device?............................................................................................81
How do I find my computer’s IP address on a Mac OS X
device?............................................................................................81
How do I find my computer’s IP address on devices running other
operating systems?........................................................................81
How do I find a device’s MAC address?..........................................81
How do I find a device’s MAC address on a Windows 7, Windows
10 or Vista device?.........................................................................82
How do I find a device’s MAC address on a Windows 8
device?............................................................................................82
6
Nighthawk 5G Mobile Hotspot Pro

How do I find a device’s MAC address on a Mac OS X device?.82
Where can I find more information?................................................83
Chapter 9 Troubleshooting
Diagnostics..........................................................................................85
The WiFi Network Name Is Not in the List of Networks.................85
The No Signal Icon Displays..............................................................85
Cannot Log In to the Mobile Router Using a VPN..........................86
The Mobile Hotspot Cannot Connect to a Computer Running
Windows Vista.....................................................................................86
The Mobile Hotspot Does Not Connect to the Cellular Network.86
Appendix A Specifications
Mechanical Specifications.................................................................89
Environmental Specifications............................................................90
Supported RF Bands..........................................................................90
7
Nighthawk 5G Mobile Hotspot Pro

1
Get Started
This chapter provides an overview of the Nighthawk 5G Mobile Hotspot and instructions
for how to set up your Nighthawk 5G mobile hotspot pro and connect to the Internet.
The chapter covers the following topics:
• Get to Know Your Mobile Hotspot
• Download the NETGEAR Mobile App
• Install the Battery
• Power On Your Mobile Hotspot
• Set Up the Mobile Hotspot
8

Get to Know Your Mobile Hotspot
Your mobile hotspot lets you create a WiFi access point in any location with cellular
network coverage. Use a WiFi access point to connect your computer or mobile devices
to your service provider’s mobile broadband network and connect to the Internet.
Your mobile hotspot can receive power from any of the following sources:
•Rechargeable battery included with the mobile hotspot
•Wall socket using the AC adapter and USB cable
•USB port on your computer
The Nighthawk 5G Mobile Hotspot Pro can be operated without the battery when it is
plugged in to its original Quick charge power adapter. This feature is useful for fixed
wireless application where the device needs to be left on for a prolonged time
Top Front View
The following figure shows the top front view of the mobile hotspot
Figure 1. Mobile router buttons and features
The mobile hotspot the following ports and connectors:
•USB type C port. Connect the USB type-C cable that came in the package to recharge
the battery or for a tethered connection to a computer.
For more information about recharging the battery, see Recharge the Battery From
a Wall Socket on page 24 and Recharge the Battery From a Computer USB Port on
page 25.
A tethered connection to a computer lets you access the mobile hotspot from a web
browser without a WiFi connection. See Tethered Connection on page 18.
User Manual9Get Started
Nighthawk 5G Mobile Hotspot Pro

•LAN/WAN port. You can connect an Ethernet-compatible device to this port. Devices
connected to the mobile hotspot over WiFi and devices connected to this port can
send and receive information to each other.
When you are using an Ethernet connection, you can use the USB type C cable and
the AC adapter to recharge the mobile hotspot battery.
Note: You can use an Ethernet connection and a tethered USB connection at the
same time to access the mobile hotspot.
Note: If you are using the 6000450 external antenna, ensure that you are at least
20cm away from the external antenna while the device is in use to comply with RF
exposure requirements. For information about offloading data, see Offload Your
Mobile Internet Connection on page 31.
For information about how to use a charge-only tethered connection, see Use the
USB Type C Cable to Charge Only on page 25.
Power Button
Use the Power button to wake the mobile hotspot and to power the device on and off.
The Power button is on upper side panel of the mobile router (see Top Front View on
page 9).
Table 1. Power button usage
ActionDesired Result
Press and hold the Power button for three seconds.Turn on the mobile hotspot.
Press and hold the Power button for five seconds.Turn off the mobile hotspot.
Press and quickly release the Power button.Wake the mobile hotspot.
LCD Home Screen
The LCD Home screen displays information shown in the following figure.
User Manual10Get Started
Nighthawk 5G Mobile Hotspot Pro

4
3
5
6
1
2
Figure 2. LCD screen
Touch an icon to see the Wifi settings, connected devices, Messages, or additional
options.
DescriptionNumber
Main WiFi with number of connections.1
Data Saver.2
Guest WiFi with number of connections3
Messages. Number of messages received from the service
provider.
4
Always-on Wifi. Indicates status of always-on WiFi.5
Settings. Tap icon to show Settings menu.6
Download the NETGEAR Mobile App
The NETGEAR Mobile app lets you set up the mobile hotspot. After initial setup, you
can use the app to view or change the mobile hotspot settings. You can also use it to
play and share media, and enable the travel router feature.
To download the NETGEAR Mobile app:
1. Connect your mobile device to the Internet.
2. Open a web browser.
3. Visit http://netgear.com/mobileapp.
4. Download the NETGEAR Mobile app.
User Manual11Get Started
Nighthawk 5G Mobile Hotspot Pro

Install the Battery
Your SIM card is preinstalled.
2
3
4
5
1
DescriptionNumber
Cover1
SIM card slot2
Battery3
User Manual12Get Started
Nighthawk 5G Mobile Hotspot Pro

(Continued)
DescriptionNumber
Enlargement of battery contacts4
Reset5
To install the battery:
1. Make sure that power to the mobile hotspot is off.
2. Remove the cover on the bottom of the mobile hotspot.
Place your thumbs on the arrows on the cover and press down while sliding the
cover up.
3. Align the battery connectors and insert the battery.
4. Replace the mobile hotspot cover.
Power On Your Mobile Hotspot
To power on your mobile hotspot:
Press and hold down the Power button on your mobile hotspot for three seconds.
Set Up the Mobile Hotspot
You can use web browser access to set up the mobile hotspot, or you can use the
NETGEAR Mobile app to set up the mobile hotspot.
User Manual13Get Started
Nighthawk 5G Mobile Hotspot Pro

Set Up the Mobile Hotspot Using the Touch Screen
The first time you start the mobile hotspot, you can set the admin password, and change
the WiFi name and WiFi password, using the Touch Screen.
1. Press and hold the Power button for 3 seconds.
To better safeguard your network, the first time you turn on your mobile hotspot,
you are asked to set up your login credentials.
2. Follow the onscreen instructions to custoize your settings.
You can change settings such as the WiFi password, WiFi Manager login password,
and WiFi standby time. The default WiFi Manager admin login password is attadmin.
The default WiFi password is on the label inside the battery compartment.
Use a Web Browser to Set Up the Mobile Hotspot
To set up the mobile router:
1. Connect your computer to the mobile hotspot WiFi network.
To view the mobile hotspot WiFi network name, tap the Power button to wake up
the LCD.
Note: You can also use a tethered connection to access the mobile hotspot from a
computer. For information about how to do this, see Tethered Connection on page
18.
2. Launch a web browser.
3. Enter http://attwifimanager or http://192.168.1.1.
You are prompted to change the password for the admin user name and to change
the WiFi name and WiFi password.
Note: The default password for the admin user name is admin. We strongly
recommend that you change this password to a more secure password.
4. Follow the onscreen instructions to set up your mobile router.
User Manual14Get Started
Nighthawk 5G Mobile Hotspot Pro

Use the Mobile App to Set Up the Mobile Hotspot
To set up the mobile router:
1. Launch the NETGEAR Mobile app.
The app prompts you to change the password for the admin user name and to
change the WiFi name and WiFi password.
Note: The default password for the admin user name is admin. We strongly
recommend that you change this password to a more secure password.
2. Follow the onscreen instructions to set up your mobile router.
User Manual15Get Started
Nighthawk 5G Mobile Hotspot Pro

2
Connect to the Mobile Hotspot
This chapter covers the following topics:
•Connect to the NetworkMobile Hotspot on page 17
•Use the NETGEAR Mobile App to Access the Mobile Hotspot on page 18
•Use a Web Browser to Access the Router on page 20
•Access the Moble Router Directly From the Touch Screen on page 21
•Log Out of the Mobile Hotspot Web UI on page 21
16

Connect to the Mobile Hotspot Network
You can connect your computers and mobile devices to the mobile hotspot WiFi network.
You can also connect a computer to the mobile hotspot through a tethered connection
using the USB cable that came in the package with the mobile hotspot.
Note: If you set up your computer to use a static IP address, change the settings so
that it uses Dynamic Host Configuration Protocol (DHCP).
WiFi Connection
You can find and select the WiFi network or you can connect to the router’s WiFi network
with Wi-Fi Protected Setup (WPS). For information about using WPS, see Use WPS to
Connect to the WiFi NetworkMobile Hotspot on page 55.
To find and connect to the WiFi network:
1. Make sure that the mobile hotspot is powered on.
2. Check to make sure that WiFi is enabled on your computer or mobile device and
search for WiFi networks.
See the following table or the manual for your WiFi-enabled device for further details
on searching for WiFi networks.
InstructionsDevice
Click the Internet Access icon, which is usually found on the bottom
right side of your screen.
Windows
computer
Go to the WiFi menu and select Network.Mac computer
Go to the Settings menu and tap the WiFi icon.Mobile devices
3. Select the WiFi name that is displayed on your mobile hotspot screen.
4. Enter the WiFi password exactly as shown on the mobile hotspot screen.
The password is case-sensitive.
Your computer or mobile device connects to the WiFi network.
User Manual17Connect to the Mobile Hotspot
Nighthawk 5G Mobile Hotspot Pro

Tethered Connection
To connect the mobile hotspot to the USB port on your computer:
Attach one end of the USB (type C) cable to the mobile hotspot and plug the other
end into the USB port on your computer.
Your computer automatically connects to the mobile hotspot LAN (local area network).
The first time you connect this way, your computer might display notifications about
detecting a new device.
Note: If you want to use data offloading with a tethered USB connection, use WiFi
offloading instead of Ethernet offloading. Tethered USB access is not supported
during Ethernet offloading. For more information about offloading, see Offload Your
Mobile Internet Connection on page 31.
Use the Touch Screen to Access the Mobile
Hotspot
The first time you start the mobile hotspot, you can set the admin password using the
Touch Screen or access the mobile hotspot directly.
Use the NETGEAR Mobile App to Access the
Mobile Hotspot
You use the NETGEAR Mobile app to set up the mobile hotspot. After initial setup, you
can launch the app again and use it to log in to the mobile hotspot to view or change
its settings.
User Manual18Connect to the Mobile Hotspot
Nighthawk 5G Mobile Hotspot Pro

To log in to the mobile router from the NETGEAR Mobile app:
1. On your smartphone, connect to the mobile hotspot’s WiFi network.
2. Launch the NETGEAR Mobile app.
You might be prompted to enter the admin password. During setup, you were
prompted to change this password (the default password is attadmin).
3. If prompted, enter the admin password.
The app displays the following information:
•Notifications
•Data usage as provided by your carrier
•Your cellular and WiFi signals and battery
•Current WiFi band (swipeable)
•WiFi name and password
•Connected devices.
4. Swipe down.
The dashboard displays the icons shown in the following table.
DescriptionIconDescriptionIcon
Storage (not supported)WiFi
SecurityOffloading
Network MapNumber of connected
devices
User Manual19Connect to the Mobile Hotspot
Nighthawk 5G Mobile Hotspot Pro

(Continued)
DescriptionIconDescriptionIcon
SettingsMessages
PowerMedia (not supported)
Use a Web Browser to Access the Mobile
Hotspot
When you connect to the network (either with WiFi or with a tethered connection), you
can use a web browser to access the mobile hotspot to view or change its settings.
To log in to the mobile hotspot from a web browser:
1. From a computer that is connected to your network, launch a web browser.
2. Enter http://attwifimanager or http://192.168.1.1.
A login window opens.
3. Enter the router user name and password.
User Manual20Connect to the Mobile Hotspot
Nighthawk 5G Mobile Hotspot Pro