Network Thermostat NetX CloudConnect User manual

240352-00Pg 1 © 2023 Network Thermostat All Rights Reserved
NetX™ CloudConnect™ Communications
Wi-Fi Step-by-Step Installation Guide
CATTENTION: DO NOT INSTALL the thermostat until you have all the
necessary network information. See the list in Step 1 for X-Series Wi-Fi
thermostat network information requirements.
ANOTE: These instructions are for X-Series Wi-Fi thermostats with
integrated (Wi-Fi 2.4 GHz 802.11 b/g/n) onboard radios. For older version
thermostats, use Document #240297.
STEP 1 GET YOUR NETWORK INFORMATION
To set up a CloudConnect™ conguration you will need the following
information for a Wi-Fi install.
●SSID
●Wi-Fi Password
●Security Type
Conrm your network information. If you do not already know this
information, you can log on to your router and retrieve it. The SSID and
Security Mode will be listed in the wireless settings and the DHCP range will
be listed in the DHCP settings area. Alternatively, the label on your router
may list the router’s IP address, Security Mode, Password, etc.
STEP 2: INSTALL THE THERMOSTAT
Turn off the power to the HVAC unit and follow the detailed instructions
included with the thermostat. Make sure the wires are connected to the
correct terminals. Before continuing to the next step, make sure the
thermostat faceplate is properly installed according to the installation
instructions.
STEP 3 ENTER SOFTAP MODE - FIRST-TIME POWER-UP
On initial power-up or if the thermostat networking has not been congured,
the thermostat will start in SoftAP mode. It will remain in SoftAP mode until
the thermostat is rebooted with properly congured Wi-Fi credentials or no
activity is detected on the thermostat for 10 minutes. You will know if you are
in SoftAP mode when the following conditions are met:
●The Dot Matrix display reads Join
NetX-XXXXXX where XXXXXX is the
last 6 characters of MAC ID
●The Wi-Fi icon and the lower right
button will be ashing in 1-second
intervals. (Green highlighted areas)
Pressing the lower right ashing button at
this time will exit the SoftAP mode
without saving any network
congurations.
ANOTE: If the thermostat is LOCKED, you will be required to UNLOCK
(either permanently or temporarily) the thermostat before SoftAP
commissioning is allowed. When LOCKED, none of the SoftAP
commissioning icons above are turned on and the thermostat continues to
operate 'normally'.
STEP 4: CONNECT TO THE WI-FI THERMOSTAT USING ‘SOFTAP’
MODE & SETTING LOCAL WI-FI NETWORK
If your computer is connected to the internet with an ethernet cable, it is
recommended to temporarily disconnect this cable during this step. Using
any Windows PC, Apple Computer, or smartphone with a Wi-Fi radio and a
web browser, search for the Wi-Fi network with the SSID name NetX-XXXXXX
that matches the Dot Matrix Display.
Connect to the NetX-XXXXXX network. This is an open network and does not
have a password. It may take up to a full minute for your computer to
connect to the thermostat.
Use any current release browser (Chrome, Firefox, or Safari) to navigate to
192.168.7.1. This is the SoftAP address for the thermostat.
BTIP: For information on an extra step needed for using SoftAP on android
devices, click the link below.
https://networkthermostat.com/app-notes/soft-ap-android-tips
When the device connects to the thermostat, the screen below will be
displayed in the browser.
Join NetX-XXXXXX

STEP 5: ENTER YOUR WI-FI NETWORK INFORMATION:
1. On the top of the screen click “Scan for
Networks”.
2. A list of available Wi-Fi networks will
appear.
3. Select your network.
4. The Security Mode will be automatically
selected.
5. Enter the wireless network's Pass Phrase.
If your network uses WEP, it will be
necessary to know the length of the Pass
Phrase and if it is ASCII or HEX.
ANOTE: WEP networks have signicant
security vulnerabilities and are easily
hacked. It is recommended that WPA or
WPA2 network security mode be used.
By default, “Enable DHCP will be checked.
Unchecking the box will expose the
parameters required for static IP operation.
Click 'Save & Reboot'. Depending on the type of wireless network, it may
take up to a few minutes to make a secure network connection.
ANOTE: After clicking “Save & Reboot” the
thermostat will reboot while displaying the
following ashing at a 1-second interval:
Dot Matrix - “Waiting… “ blinking
Wi-Fi Icon blinking
Bottom right button blinking
(Green highlighted areas are blinking)
If the network parameters are accepted, for 5
seconds you will see “Wi-Fi Connected” on the
Dot Matrix and the Wi-Fi icon illuminated. After 5
seconds, the thermostat will return to the normal
display. If the process is not successful, depending
on the failure mode, you will see one of the
following results:
ANOTE: If you experience either Wi-Fi or DHCP
failure, refer to the Troubleshooting section at the
end of these instructions.
240352-00Pg 2 © 2023 Network Thermostat All Rights Reserved
STEP 6: RECONNECT YOUR COMPUTER TO WIRELESS
NETWORK
While the thermostat is rebooting (it will only take
a few seconds), use your set up device’s network
settings to connect to the wireless network (SSID)
using the password credentials used in the network
setup.
The screenshot to the right shows typical PC
wireless networks. In this case, the thermostat
network has the SSID name NETGEAR67. When
the thermostat is properly connected to the
wireless network, the Green LED will be on steady
(indicating the thermostat is connected to the
network you selected).
BTIP: If a hardwire ethernet cable was removed in
Step 4, it can be plugged back into the computer
now.
STEP 7: RETRIEVE YOUR IP ADDRESS VIA
THE FACEPLATE
The IP address can be retrieved from the faceplate
of your thermostat by accessing the Installer Menu.
1. With an unlocked faceplate (the lock
icon is not on), press and hold the Menu
Icon for 5 seconds to enter the Installer
Menu. Do not release the Menu button
until the Installer text displays in the Dot
Matrix of the faceplate.
2. Next, press the hidden button, located to
the left of the Checkmark button. This will
retrieve the device name. The device name
will be displayed in the Dot Matrix of the
faceplate.
3. Use the Checkmark button and the Return
button to switch between the Thermostat
Name, IP Address, and MAC Address.
WRITE DOWN THE IP ADDRESS. To exit
the menu, tap the Cancel button at the
bottom right of the display.
BHINT: Use the Checkmark and Return
buttons are denoted by the red arrows.
Waiting ...
Wi-Fi Connected
Installer Menu
192.168.200.110

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STEP 7: RETRIEVE YOUR IP ADDRESS VIA THE FACEPLATE CONT.
BHINT: Use the Checkmark and Return buttons are denoted by the red
arrows.
STEP 8: CONFIGURE CREDENTIALS
Enter the IP Address in your browser, then enter
your username (a real email address) and
password for the thermostat. Click on the “Save
Credentials” button to save your information. You
will be taken to the login page for the thermostat.
For CloudConnect™ conguration go to the URL
in the next step.
STEP 9: OPTIONAL - CONNECT TO YOUR THERMOSTAT USING
NETX™ CLOUDCONNECT™ SERVICE
Using a desktop browser, go to the URL
https://netx-cloud.com. Log in with the same username
and password you used in Step 8.
Once logged in, you will see a dashboard with your
thermostats on the right and a drop-down menu on the
left. Expand the menu under “New Site” and “Default.”
Expand the thermostat (click the ‘+’ to the left of the
thermostat name) and navigate to the Conguration
page. Go to Step 10 for Conguration.
ANOTE: Thermostats are automatically enrolled with
free CloudConnect™ for 30 days.
ANOTE: For more information on CloudConnect™
contact us at https://networkthermostat.com/contact
for more information.
STEP 10: OPTIONAL - EDIT YOUR THERMOSTAT
CONFIGURATION
1. Enter a unique descriptive name in the Thermostat Name box
ANOTE: Thermostat names may have a maximum length of 15 characters
with no spaces.
2. Click the Apply button for the thermostat name to be saved.
3. Enter the Site Name.
4. Enter your address with your Zip Code. Adding the Zip Code allows the
thermostat to access your current weather and forecast information)
5. Click the Apply button.
6. Make any additional adjustments as needed.
CATTENTION: Make sure to click the appropriate Apply button located in
the same block as the parameters you have adjusted. The thermostat will not
update its parameters unless the appropriate Apply button is clicked.
Thermostat Name
IP Address
MAC Address

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DIRECTCONNECT™ INSTALLATIONS
(Non-Cloud Applications)
If you decide you don’t want or need the
CloudConnect™ service, refer to the
DirectConnect™ instructions and move your
thermostat to a static IP address and port forward
your router, as described in the DirectConnect™
documentation. Go to the link below or use this QR
code (to the right) for additional instructions and
documentation.
https://networkthermostat.com/x-series-installation
TROUBLESHOOTING
ANOTE: If you experience either Wi-Fi or DHCP failure, power off the
thermostat and start the process again.
Wi-Fi Failure
Dot Matrix - “Connection Failed… “ on solid
Wi-Fi Icon blinking
Bottom right button blinking
The thermostat will reboot into SoftAP mode
(Green highlighted areas are blinking)
DHCP Failure
Dot Matrix - “DHCP Failed… “ on solid
Wi-Fi Icon blinking
Bottom right button blinking
The thermostat will reboot into SoftAP mode
(Green highlighted areas are blinking)
THERMOSTAT RESET MODES
There are four (4) types of 'resets' incorporated into X-Series Wi-Fi
thermostats. The reset modes are accessed by entering the Installer Menu
on the thermostat faceplate. With an unlocked faceplate (the lock icon is not
on), press and hold the Menu Icon for 5 seconds to enter the Installer Menu.
Do not release the Menu button until the Installer text displays in the Dot
Matrix of the faceplate. Once there, press the right-side checkmark button
until you reach the “Exit Menu” section of the Installer Menu. Using the Up
and Down buttons you can access the different thermostat reset levels. Refer
to the list below to select the appropriate one for your situation.
●Network Reset: Resets the Wi-Fi (network) information to SoftAP so the
thermostat can join a network. Accepting this reset will return the Network
Settings to thermostat defaults. User Info and HVAC Controls will remain
unchanged.
●User Info Reset: Resets all User information except the HVAC Controls.
Accepting this reset will return the User Info to factory defaults. HVAC
Controls and the Network Settings will remain unchanged.
●HVAC Reset: Resets all HVAC Controls. The number in the Clock Position
displays the number of times the microprocessor has rebooted since the
last Factory Reset. Accepting this reset will return the HVAC Settings to
thermostat defaults. User Info and Network Settings will remain
unchanged.
●Factory Reset: Reset the entire thermostat back to factory defaults. The
number in the Clock Position displays the number of times the
microprocessor has rebooted since the last Factory Reset. Accepting this
reset will reset all settings in the thermostat and additionally will clear the
internal Datalog and the number of times the thermostat microprocessor
has rebooted since the last Factory Reset.
ANOTE: Factory reset is best used if moving a thermostat to a different
location. Take care in using this option as the datalog information cannot be
recovered.
DCHP Failed ...
Connection Failed ...