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XI.
Warranty & After-Service
PSNF products are managed by Moov Pool Products in Canada. Please note NorthFlo is not
a brand owned by Moov Pool Products. Only PSNF models listed above are managed by
Moov Pool Products. Warranty will be confirmed by Moov Pool Products and pertaining
owner of NorthFlo brand.
The warranty begins at the time of purchase.
Some claims will not be approved in any circumstances by Moov Pool Products. Such claims
include and are not limited to:
-Heat Exchanger broken due to water left in through unproper winterization.
Appropriate winterization can be found on Moov Pool Products website or on page
10 of this manual. Any other unproper winterization claims will be refused.
-Heat Pump damaged by meteorological events such Hurricanes, Tornados, Hail,
Earthquakes and any other act of god event.
-Units not installed by an appropriate technician. The trade job of these technicians
will vary depending on the region of the install and can include HVAC technicians or
electricians. Electrical wiring or product manipulations are included.
-Any claims pertaining to delivery of the unit. If the unit is damaged in the delivery
process, please advise Moov Pool Products as soon as possible. Appropriate
documentation will have to be sent by the client as requested by a Moov employee.
Moov will then attempt to claim the damaged unit with the transporter. If the
transporter confirms the claim, Moov will grant the warranty to the client.
-Any unsatisfactory claim. Heat Pumps efficiency will vary depending on various
factors such as outdoor temperature, required temperature, air flow, sun presence,
humidity, pool sizing, heat pump distance from the pool and much more. Please
always refer to your pool expert to select the right unit tailored to your needs or
contact Moov Pool Products for a recommendation.
All warranty claims have to be approved by an authorized Moov Pool Products employee. For
more information on warranties or to submit a claim, contact Moov Pool Products.
Moov Pool Products / Moov Sales Agency
Head office located in Quebec City, Quebec, Canada
www.moovsa.com
450-328-5858
The factory reserves the final interpretation right.
And keep the right to stop or change product specification and design without prior notice at any time, no need to
bear the resulting obligations.