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05 Customer Service Information
NOUHAUS sofas are warranted for a period of ONE year against
1. Missing parts from the Product at the time of delivery;
2. Defects in the manufacturing of materials used for the Product
at the time of delivery;
3. Failure of the Product to correspond with the description in the
applicable contract of sale at the time of delivery; and
4. Major defects in the functional department, such as:
·
Skeletal steel frame failure
·
Failed Stitching
·
Faulty joints and springs
·
Seam separation
·
Mechanism failure
·
Defective construction
·
Electronic components
Subject to the following:
Any replacement parts shall be sent to the address of the original purchaser,
replaced parts may be recollected by NOUHAUS to be disposed; to benet
under this warranty, NOUHAUS must be notied of any defect within 14 days
of the occurrence of such defect via an image or video of the relevant defect
by NOUHAUS; to the extent permitted under the applicable Federal and State
law of the United States of America, all parts replaced or repaired under this
warranty shall be warranted for the remainder of the designated Warranty Period.
What Our Warranty Does Not Cover
All warranties listed on this page exclude the following where permitted
under the applicable Federal and State law of the United States of America:
1 . Excludes normal wear and tear of surfaces that are not attributable to
manufacturing, including but not limited to
(a) changes in surface nishes due to aging or exposure to light,
(b) normal wear and tear (including but not limited to, everyday wear and
tear of fabric on sofa cushions and upholstered panels,
(c) damage to the fabric from machine washing/drying,
(d) sharp objects or imprinting from writing instruments,
(e) variance of tightness of mechanisms,
(f) excludes damage from accidents, natural disasters, physical damage from
pets, re and ood, and non-manufacturing incidents covered under
insurance policies (regardless of whether you are in possession
of the relevant insurance),
(g) excludes any variations in dimensions and color;
2. Any claims for indirect, consequential or incidental losses;
3. Damage to a product that has been modied or altered without the written
permission of NOUHAUS;
4. Damage caused to all NOUHAUS products during self-assembly due to
failure to adhere to the relevant self-assembly manual instructions provided;
5. Minor misalignments, variations arising out of hand-made workmanship. To
ensure your product enjoyment and safety, and protection under the “Warranty
Period”, please ensure you have NOUHAUS assembly manual for this product,
and follow them for the correct assembly for your item. Contact our Customer
Service Team to obtain these guidelines if you do not have them.
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