ON Technology Partners SmartVPN User manual
On Technology Partners, 7100 Euclid Ave, Suite 120, Cleveland, OH 44103 ontechnologypartners.com 216.920.3100
SmartVPN
Quick Start Guide
PAGE 1
03.27.20.02
HARDWARE SETUP
A
Plug-in
power cord
(Make sure the power light is off)
B
Connect Patch Cable to Router
C
Connect Power to the Device
D
Power the SmartVPN device
USER SETUP
Users are maintained by
On Technology Partners
User Accounts should be set up
prior to you receiving the
SmartVPN unit as part of the
ordering process. If you have
not received your account info,
please follow instructions below.
Send an email to:
SmartVPN@ontechpartners.com
to request usernames &
passwords. Email should
contain First & Last names of
requested users. User Passwords
will be distributed via LastPass.
If you don’t have an account,
you can sign up for a free
account at LastPass.com
A
You will plug the power cable in before you plug into the device to verify that the switch is not powered on.
B
You will plug in the SmartVPN into the Router or Switch on the network that you want remote access to.
This could be at your home or office depending on the situation.
C
Once you know that power is not on to the switch, you will plug the USB-C power cable into the device.
D
Last step is to simply turn on the switch to the device
Move on to the Router/Firewall Setup on Page 2
C
B
info@ontechpartners.com
https://ontechnologypartners.com
216.920.3100
On Technology Partners, 7100 Euclid Ave, Suite 120, Cleveland, OH 44103 ontechnologypartners.com 216.920.3100
SmartVPN
Quick Start Guide
PAGE 2
ROUTER/FIREWALL SETUP
A
Reserve IP Address of SmartVPN on Router.
It is important that the SmartVPN device always
keeps the same IP address on your network to
function properly.
Login to your router and following your router
manufacturer’s instructions, determine the IP
address & reserve the address on the router. This
will force your router to save the address and always
assign it to the SmartVPN Device.
Alternate way to determine the SmartVPN IP
Address –Figure 1
1. open a cmd or terminal
2. Run: PING SMARTVPN
This command will return the IP address.
Figure 1 - PING SMARTVPN
Even if you determine the IP address using
alternate method, you still need to reserve the IP
address in the router to assure VPN functionality
in the future.
B
Setup Port Forwarding for VPN services.
The next step is setup 3 ports to be forwarded from
the router to the SmartVPN which will allow the
SmartVPN to function on your network.
Following your device manufacturer’s instructions
for port forwarding, configure the following ports.
Source
Port
Dest
Port
Type
IP
5555
5555
TCP
SmartVPN IP Address
4500
4500
UDP
SmartVPN IP Address
500
500
UDP
SmartVPN IP Address
Verify Port Forwarding Setup
(Port should read “open”)
1. Determine your public IP address
Type “MY IP” in google search bar or at:
https://whatismyipaddress.com/
2. Check TCP port 5555 at:
https://www.yougetsignal.com/tools/open-
ports/
3. Check UDP ports 4500 & 500 at:
https://www.ipfingerprints.com/portscan.php
Use the advance feature to allow for UDP
scan.
info@ontechpartners.com
https://ontechnologypartners.com
216.920.3100
On Technology Partners, 7100 Euclid Ave, Suite 120, Cleveland, OH 44103 ontechnologypartners.com 216.920.3100
SmartVPN
Quick Start Guide
PAGE 3
CLIENT SOFTWARE SETUP –WINDOWS 10
Client Setup
Search VPN in search bar
Click...Add a VPN connection
VPN Provider is Windows (built in)
Connection name is your custom name
(Office or Home or name of Office)
Server name or address is the Static IP or domain
name (provided with your account credentials)
VPN Type is L2TP/IPsec with pre-shared key
Pre-shared Key (provided with your account
credentials)
Sign in is User name and password
Enter Credentials
Remember sign in info if desired
Click network icon in task bar
(VPN’s are listed at the top)
Select the VPN and Click Connect
On Technology Partners, 7100 Euclid Ave, Suite 120, Cleveland, OH 44103 ontechnologypartners.com 216.920.3100
SmartVPN
Quick Start Guide
PAGE 4
CLIENT SOFTWARE SETUP –MAC
AOn your Mac, choose Apple
menu > System Preferences, then click
Network.
Click the + in the lower left corner
BInterface –VPN
VPN Type –L2TP over IPSec
Give the connection a name
CEnter Server Address
Account Name is username
DClick Authentication Settings
Enter Password (if desired)
Enter Shared Secret
Check the Show VPN status in menu bar
EClick VPN icon in menu bar
Select Connect …
On Technology Partners, 7100 Euclid Ave, Suite 120, Cleveland, OH 44103 ontechnologypartners.com 216.920.3100
SmartVPN
Quick Start Guide
PAGE 5
CLIENT SOFTWARE SETUP –ANDROID
Open the Settings app.
Under the “Wireless & networks” section, select
“More”.
Select “VPN”.
On the top-right corner you will find a + sign,
tap it.
Connection name is your custom name
(Office or Home or name of Office)
Server name or address is the Static IP or domain
name (provided with your account credentials)
VPN Type is L2TP/IPsec with pre-shared key
Pre-shared Key (provided with your account
credentials)
Sign in is User name and password
Enter Credentials
Remember sign in info if desired
Save
Select the VPN to open and connect
On Technology Partners, 7100 Euclid Ave, Suite 120, Cleveland, OH 44103 ontechnologypartners.com 216.920.3100
SmartVPN
Quick Start Guide
PAGE 6
CLIENT SOFTWARE SETUP –IPHONE
Go to Settings
General
Scroll down to VPN & Add VPN
configuration
Go to Settings
General
Scroll down to VPN & Add VPN
configuration
Click on Done
Go back one screen
Select VPN to connect
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