Onkyo HT-S3900 User manual

Service Manual
Published by Onkyo & Pioneer Corporation Grobal CS Department
SAFETY-RELATED COMPONENT WARNING!! : COMPONENTS IDENTIFIED BY MARK ON THE SCHEMATIC DIAGRAM AND IN THE PARTS LIST ARE CRITICAL FOR RISK OF FIRE AND ELECTRIC SHOCK. REPLACE THESE COMPONENTS WITH ONKYO
PARTS WHOSE PART NUMBERS APPEAR AS SHOWN IN THIS MANUAL. MAKE LEAKAGE-CURRENT OR RESISTANCE MESUREMENTS TO DETERMINE THAT EXPOSED PARTS ARE ACCEPTABLY INSULATED FROM THE SUPPLY CIRCUIT BEFORE
RETURNING THE APPLIANCE TO THE CUSTOMER.
This service manual is intended for qualified service technicians; it is not meant for the casual do-it-yourselfer. Qualified technicians have the necessary test equipment and tools, and have been trained to properly and safely repair complex products
such as those covered by this manual.
Improperly performed repairs can adversely affect the safety and reliability of the product and may void the warranty. If you are not qualified to perform the repair of this product properly and safely, you should not risk trying to do so and refer the repair
to a qualified servicetechnician.
Ref.No. 4628
Pre Issue (Feb-2017)
HT-S3900
= HT-R397 + HTP-395(SKF-395, SKC-395, SKR-395, SKW-395)
HT-S3900
5.1-Channel Home Theater System
Title Page
CONTENTS
✔Title Page (This page)
✔Note for Parts List
✔Panel
✔Reset
✔Firmware
✔Hookup and Setting
✔Trouble Shoot
✔Schematic Diagram
✔Exploded View
✔Appendix
HT-R397SKF-395
SKC-395
SKR-395 SKW-395

543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
Note for Parts List
COMMON
D 120V AC
G 220～230V
H 220～230／240V
J 100V AC
M 220～240V AC
P 230V AC
U 100～240V AC
V 110～240V
W 120V／220～240V
Speaker System (without AMP.) :
0 Passive Subwoofer
F Front Speaker
C Center Speaker
R Rear Speaker
B Back Speaker
A Australia
B United Kingdom
C North American
D USA
F Taiwan
J Japan
K Korea
L Russia
P Europe
Q Hong Kong
R China
S Brazil
T Thai
U Worldwide
Speaker System (without AMP.) :
L Left channel
R Right channel
0 Center channel
Voltage（電圧記号） Destination（仕向地記号）
When parts list is EXCEL file, please refer to the following explanation about file name.
P L _ T X – S R 3 4 3 ( B ) M J J . x l s x
Model No. Color
File Name of Parts List File (EXCEL File)
(X) Not related to color
(B) Black (M) Wood
(BR) Brown (O) Orange
(C) Cherry (P) Pink
(G) Gold (R) Red
(GR) Green (S) Silver
(H) Gray (V) Violet
(K) Black (W) White
(L) Blue (Y) Yellow
(LB) Light Blue
Destination（仕向地記号）
Voltage（電圧記号）
Look at the rear panel serial number 6 digit.
○○○○○J○○○○○○○○○○
Look at the rear panel serial number 5 digit.
○○○○J○○○○○○○○○○○
Color（色記号）

543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
HT-S3900
Panel
Front Panel
Remote Control Unit
Accessory
RC-928R
Dimensions : 435 mm (W) x 168 mm (H) x 326.5 mm (D) (171/8 in. (W) x 65/8 in. (H) x 1213/16 in. (D))
Weight (without package) : 7.7 kg (16 lb 15 oz)
• Remote control
• AAA size IEC R03 dry cell batteries (to confirm
system operation) x2
• AM loop antenna
• FM wire antenna
• Speaker cables (3 m/10 ft.) x4
• Speaker cables (8 m/26 ft.) x2
• Non-Skid Pads x20
CD TUNER TV
BD/DVD STRM BOXCBL/SAT GAME USB
SURROUNDSTEREOBLU E TOOTH
LISTEN ING MODE
HOME ENTER RETURN
TUNIN GPRESET
DSP
TONE
AV RECEIVER
HT-R397
PHONES
ON / STANDBY
MASTER VOLUME
USB
5V/0.5A
RECEIVER
SURR
TREBLE
DSP
AUDIO SEL
DISPL AY
TUNER
EDIT SLEEP
TUNING +
TUNING -
PRESET -PRESET +
LATE NIGHT
TOP MENU
BAND
QUICKMENU
CBL/S AT
STRM BOX BD/DVD

Reset
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
HT-S3900
How to Reset the Unit
Use this procedure to reset all the receiver's settings
to the factory default. Use the front panel controls to
do this.
1. Switch the receiver into standby.
2. While holding down STEREO, press and hold
ON/STANDBY for about two seconds.
3. When you see RESET? appear in the display,
press SURROUND. OK? shows in the display.
4. Press DSP to confirm.

Firmware
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
How to Check Firmware Version / How to Update Firmware
HT-R397
Check to the software virsion of MAIN, HDMI & CEC (SUB) microcomputers
1. Make sure that the main unit is in STANDBY mode.
Press and hold about 3 seconds the both of " ENTER " and " STANDBY/ON " keys as same time,
Then it is appeared firmware version number.
At this time, When you press the " ENTER "key to display each UCOM version, Each time the " ENTER "key is
pressed, then indications on the FL display change as follows:
2. Turn the unit off.
MAIN Ucom "ENTER"
MAIN Xx.xx "ENTER" "ENTER" "ENTER"
SUB Ucom
SUB
zzz.zz
CEC
CEC
Vy,yy DSP
firmware All segments
lit.
"ENTER"

Firmware
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
HT-R397
[Necessary Tools and Connections]
1 MAIN microcomputer
• PC with a serial port
•RS-232C cable (9-pin to 9-pin, straight cable) (Marketing product)
•UPDATE jig: GGF1642 (with 10P to 10P FFC)
• Firmware
• Firmware Writer Application for PC
(Flash Programmer M16C Flash Starter M3A-0806 Software)
https://www.renesas.com/
Connect as shown in the below figure and follow the procedure as below
1. Install the software for updating on the PC
2. Unplug the AC Cord of the main unit
3. Insert the FFC with its contact surface facing the " mark.
2 HDMI & CEC (SUB) microcomputer
• PC with a USB port
•USB cable (Marketing product)
•UPDATE jig: GGF1642 (with 10P to 10P FFC)
• Firmware
• Firmware Writer Application for PC
(Cypress/Spansion FLASH MCU Programmer for FM0+/FM3/FM4)
http://www.spansion.com/support/microcontrollers/developmentenvironment/Pages/mcu-
download.aspx
Connect as shown in the below figure and follow the procedure as below
1. Install the software for updating on the PC.
2. Unplug the power cord of the main unit.
Connect the FFC of the updating jig for updating to the main unit.
(Orient the FFC so that the conductive surface of
the connector faces the triangular a symbol.)
3. Start the software for updating on the PC.
No Necessary connect Main and HDMI&CEC at the same time
When you update Main, you connect Main only.
When you update HDMI&CEC, you connect HDMI&CEC only.
Preparation of Update
When you have no “UPDATE jig GGF1642,
Please order ONKYO service parts dept.
Straight Cable Adapter JIG's side
10P
RS-232C
Straight cable
PC (MAIN
microcomputer)
Rear side
10P to 10P FFC
UPDATE jig
GGF1642

Firmware
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
How to Update (Main MCU) 1/5
HT-R397
Microcomputers update
[Procedures]
for MAIN microcomputer
1. Unplug the AC cord.
Connect the FFC cable.( MAIN microcomputer )
Start up application "FlashSta" on the PC.
2. Plug the AC cord. (STANDBY mode)
For updating of the MAIN microcomputer, proceed with
the following steps in STANDBY mode.
Select for COM port.
[ if the following messages are displayed ]
Please push the cancel button and press the JIG's
RESET button.
And confirm a connection of FFC.
Please return to procedure 1.
3. Press the OK button.
3 Press OK button
to go to next step.
2. Enter ID.
Enter "ff" in all field.
1 Selection of upgrade file
Press the OK
2 Enter ID.
Press the OK button.
4. Select the update file and enter ID.
Note:
You need COM port number on Windows system
“My computer”, “Right Click”, “Properties”, “Device manager”
Click COM port properaties and Make sure COM port number.

Firmware
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
How to Update (Main MCU) 2/5
HT-R397
5. Set speed update and update the MCU.
1 Set speed of update.
Press the OK button.
1 Set speed of update. Set
Baud rate to 38400.
2 Update the MCU.
E.P.R=>Erase+Program+Read
2 Update the MCU
Press the E.P.R … button
Click on "Open" 3 to open the File Selection window.
Select Intel Hex files (*.hex) in File Type.
If the following messages are displayed, shut the
update program down, and start the update again
from step 1.
Select the 9600 of the Board rate
then press the OK button
Press the OK button. Press the Exit button.
Please wait for until this window
disappears.
6. Update Finished MAIN microcomputer. 7. Unplug the AC cord.
Disconnect the FFC cable.
Push the JIG’s RESET button during 1
sec.
Press the OK button.

Firmware
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
How to Update (HDMI Sub MCU) 3/5
HT-R397
for HDMI & CEC (SUB) microcomputer
1
23
4
[Procedures]
To perform updating, proceed as follows:
1. Set the values for Target MCU and Crystal Frequency, as
follows:
Target MCU: MB9AF156M/N/R 1
Crystal Frequency: 4MHz 2
2. Specify the software file to be updated.
Click on "Open" 3 to open the File Selection window.
Select Intel Hex files (*.hex) in File Type
3. Specify the COM PORT.
Click on "Set Environment" 4 to open the Environment Setting window.
Assign the COM PORT number 5, according to the environment.
Click on "OK" 6to close the Environment Setting window.
5
6
7
Click on "Full Operation (D+E+B+P)"7.
5. After the window shown below is displayed, turn the main unit on.
6. Press the Reset button of the updating jig for updating.
7. When it is appeared below window, Then power turn on unit (ON)
8. Click on "OK" 8.
8

Firmware
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
How to Update (HDMI Sub MCU) 4/5
HT-R397
9. The indications in the window change, as indicated
below:
10. Updating has been successfully completed if
"Full Operation OK!" is displayed.
Note:
If an error message like the one shown below is displayed, after checking the
connection of the updating jig for updating and the COM PORT setting, start
updating again from Step 1.
11. Turn the main unit off then disconnect the updating jig for updating.
12. Perform Factory Reset on the main unit.
Or You have to make sure that It is necessary to turn on the unit at procedure 7

Firmware
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
How to Update (DSP firmware update) 5/5
HT-R397
[Procedures]
1. SelectTV fucntion, and, with Signal select as OPTICAL1 then set the unit to STBY_Off mode.
2. Press the SPEAKERS and STANDBY/ON keys simultaneously to enter DSP UpDate mode.
("DSP UP" is displayed.)
3. When "PLAY" is displayed, playback of the .wav file starts.(Play the file only once.
NEVER repeat playback.) ("PLAY" is displayed.)
4. After playback is finished and "ENTER" is displayed, press the ENTER key on the front panel.
("ENTER" is displayed.)
5. "WRITING" is automatically displayed.
6. After writing is completed, "COMPLETE" is displayed.
7. Turn the unit off then confirm that the version has been updated.
DSP firmware update

Hookup and Setting
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
COMMON
No Sound
■No sound from connected player
□Chose input selector which is assigned to connected input terminal ?
□Isn’t muting on ?
■No sound from connected TV
□Chose wrong input selector ?
□Connect to this model’s HDMI OUT terminal from TV by HDMI cable ?
□When TV supports ARC function, connect to his model’s HDMI OUT terminal from
TV’s HDMI input terminal for ARC function ?
□When TV doesn’t support ARC function, connect TV to this model with optical cable
etc. ?
□Isn’t muting on ?
■No sound from some connected loudspeaker(s)
□No sound loudspeaker(s) config is enabled ?
■No sound from all connected TV or Blu-ray player etc.
□After chose loudspeaker volume level setting, test tone is OK ?
■No problem about above items
□Unplug power cord
After 10 seconds, connect power cord again
□Reset this model

Hookup and Setting
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
COMMON
No Picture
■In general
□Connection cable is bent , twisted or damaged ?
□Input is switched on TV ?
■No picture from connected player by HDMI input terminal
□Chose input selector which is connected to player ?
□Listening mode is not Pure Audio ?
□Don’t use HDMI-DVI adaptor. From personal computer ?
■No picture from connected player by component video terminal
□Output to TV connected to component video out terminal from player's picture
connected to the composite video input terminals ?
■No problem about above items
□Unplug power cord
After 10 seconds, connect power cord again
□Reset this model

Hookup and Setting
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
COMMON
No Power
■In general
□Doesn't be connection cable bent, be it twisted and be it damaged?
■There is time when indication on the front panel doesn't just light up.
□Please check the connecting cord of a DISPLAY PCB.
■No problem about above items
□Unplug power cord
After 10 seconds, connect power cord again
□Reset this model

Trouble Shoot
HT-R397
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
No Power
No Power
Error
Indications ?
Stand by (or ON-> Stand by)
Replace CPU ASSY
No
Yes
Yes
No
Refer to
"ERROR INDICATIONS"
Other trouble.
FUSE F301 OPEN ?
No
Yes Check
F301,RLY301,R326 on
STBY ASSY or replace
STBY ASSY
No Check IC301 or
Replace STBY ASSY
Yes
No
Yes
Check FRONT
ASSY CN701 5Pin
+3.3V
No Check cable connection between CP701 on
STBY ASSY and CN701 on FRONT ASSY. If it
is OK, replace that cable.
Check IC203(CPU IC)
VCC LINE
No
Check CPU ASSY
CN704B 11,12Pin
+3.3V
Yes
Check STBY ASSY
CP701 5Pin +3.3V
Yes
Check the problem VCC line between
CN704B connector and IC203(CPU IC)
or replace CPU ASSY
Check cable connection between CN704A1 on
FRONT ASSY and CN704B on CPU ASSY. If it
is OK, replace that cable.

Trouble Shoot
HT-R397
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
No FL Display
No FL DISPLAY
Yes
No
No
FLT701Damage?
Yes
No
Yes
Replace FLT701
FRONT ASSY
CN704A1 7,8 pin -30V
Yes
No
Replac Front ASSY
No Yes
Replac Power Transformer
No
Yes
Replace FLT701 or
replace Front Assy
FRONT ASSY
C728 -side -30V
FRONT ASSY
C730 +side 3.3V
Yes
Yes
No
No
Check L701, IC701 or
replace Front Assy
Check Q702,Q703,R777,R778 or replace
Front Assy
Check CPU ASSY
CN 704B 7,8pin -30V
Replace FFC
Yes
Replace CP17
Check CPU ASSY
CN 209A 10,11pin -
30V
Replace CN209A or
Replace CPU ASSY
No Yes
No Replace MAIN ASSY or Check
Q17,R64,R65,R66,D23,ZD24,ZD
25 on MAIN ASSY
FRONT ASSY CN701
7,9pin 2.3Vac to 2.5Vac
Check Transformer Orange
wires Voltage 2.27 to 2.28
Vac
FRONT ASSY FLT701
1,2,38,39 pin 2.28 Vac Check FLT701,R779,R780 or replace Front Assy
Check MAIN ASSY
CP17 10,11 pin -30V

Trouble Shoot
HT-R397
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
No Sound 1/6
No Sound
Head Phone Speaker Front ch
sound
No
When headphones are
connected, relay is change
to headphone (CPU ASSY
IC203 24pin 0→3.3V)
Yes
No
Yes Check connecters
FRONT ASSY CN104 -
HP ASSY CN106
No Problem /
No Damage
Replace Head
Phone ASSY
No
Go to Flow [B]
Replace MIC/HP
ASSY
Check MAIN ASSY
R32 0→12V
Replace MAIN ASSY or
replacce Q12,Q5,R32 on
MAIN ASSY
No
Yes
Check CPU ASSY CN704B pin 4
(HP_DET) is low with connection
of the headphones
Replace Head Phone ASSY
Check CPU ASSY
CN704B pin 1 or 3 (HP
OUTPUT SIGNAL)
Yes
No Problem /
No Damage
No
Replace CPU ASSY
Check CONNECTORS
CPU ASSY-CN704B,
FRONT CN704A1
Yes
1

Trouble Shoot
HT-R397
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
No Sound 2/6
1
Speaker Front ch
sound
Check CPU ASSY
CN704B
24pin .3→2.23V
Yes
No
Check CPU ASSY
CN208 6pin 0V → 3.2V
Yes
No
Check MAIN ASSY R20
0→12V
Replace MAIN ASSY or
replacce Q2,Q9 on MAIN
ASSY
No
Replace CPU ASSY or
Check IC203 on CPU ASSY
Replace CPU ASSY
Relay Control Check flow
Yes
No
Set"STEREO"mode with
STEREO key
(FRONT ASSY
CN704A1
24pin 3.3→1.37V)
No
Analog in (e.g. CD)
Direct →
Speaker out sound Yes
AMP ASSY CP401
pin 1, 9 Signal
Change analog input
signal to another
analog input (e.g
BD/DVD) and select it.
Check AMP ASSY
CP401 pin 1, 9 Signal
Replace AMP ASSY
or check and repair
FL or FR AMP circuit
Yes
No
No
Yes
Replace MAIN ASSY or check
the problem analog signal line
between input connector and
IC1009(Input selector IC)
[B]
1 2 3

Trouble Shoot
HT-R397
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
No Sound 3/6
Check the data signals at the following locations
VOL_CLK pin 7, VOL_DATA pin 8
CN208(CPU ASSY) - CP15(MAIN ASSY)
No
Yes
Check CP15 pin 8
(VOL_CLK), pin
9(VOL_DATA) No
Replace MAIN ASSY or
repair IC1009 and its
peripheral circuit
Yes
No
Check MAIN ASSY
CN8 pin 4 (+12V),
pin 1 (-12V)
Check MAIN ASSY
CP110 -BRIDGE
ASSY CN110
Replace MAIN ASSY
MAIN ASSY CN2
No Problem /
No Damage
[A]
3
1
1 2
2

Trouble Shoot
HT-R397
543
2
1 6
D
C
A
B
D
C
A
B
543
2
1 6
No Sound 4/6
1
1
2
BRIDGE ASSY
CN109 pin 1, 3
Signals
BRIDGE ASSY
CN109 pin 5, 7
Signal
Replace Main ASSY or
repair IC402, IC403 and
its peripheral circuit
No
No
No
Yes Yes Yes
Analog Input
Digital
Input
INPUT ?
Auto Surround
Replace BRIDGE ASSY
Replace D-MAIN ASSY or
repair IC2011 (AK4588)
and its peripheral circuit
Check signal line
between CN109 and
CN110
No
Yes
Replace MAIN ASSY or
check +/- 12V line on
MAIN ASSY
Yes
Check MAIN
ASSY CN8
pin4(+12V) and
pin1(-12V)
Go to Flow [A]
No
Yes
BRIDGE ASSY CN110
pin 9, 11 Signal
Digital signal from OPT（or
COAX）input is OK
Replace D-MAIN ASSY or
repair IC2011 (AK4588)
and its peripheral circuit
Check D-MAIN ASSY
CP2008 pin1 Digital
signal
No
Yes
Replace OPT/COAX
ASSY
MAIN ASSY CP110
pin 13, 15 signals No Replace MAIN ASSY or check
and repair analog audio lines
between IC1009 pin54. 55
and CP110 pin13, 15
Yes
Replace BRIDGE ASSY
No