OPENTEXT 300 series User manual

Open Text Fax Gateway
300 Series
Configuration Guide

Edition
Open Text Fax Gateway 300 Series. This document was last updated February 23, 2010.
Trademarks
Open Text is a registered trademark of Open Text Corporation. All other company names, brand names, and product names are the property and/or trademarks of their respective companies.
Copyright Notice
Copyright © 2010 Open Text, Inc. All rights reserved.
Open Text Corporation
275 Frank Tompa Drive
Waterloo, Ontario, Canada
N2L 0A1
[phone]
http://www.opentext.com
Open Text Fax Gateway 300 Series Configuration Guide ii

iii
Chapter 1 Configuring the Open Text Fax Gateway 300 Series .... 1
About the Open Text Fax Gateway 300 Series .........................1
Installation Overview ........................................................................1
Using the Fax Gateway Administration Program.......................1
Configuring Inbound (Telephony to IP) Call Routing ................2
Configuring Outbound (IP to Telephony) Call Routing ............3
Contents

Open Text Fax Gateway 300 Series Configuration Guide iv

1
Chapter 1
Configuring the Open Text Fax Gateway 300 Series
About the Open Text Fax Gateway 300 Series
With the Open Text Fax Gateway, you can send fax documents
over IP from an Open Text Fax Server, RightFax Edition with
Brooktrout SR140 Transport. The Open Text Fax Gateway 300
Series comes with either four or eight FXO ports.
Installation Overview
This Configuration Guide assumes you already have the Fax
Gateway installed and set up as described in the Open Text Fax
Gateway 300 Series Installation Guide. The printed installation
guide is included with the Fax Gateway. You can also download the
installation guide from the Open Text Knowledge Center at
www.knowledge.opentext.com.
You should have already:
zAssigned an IP Address to the Fax Gateway.
zInstalled the Fax Gateway and connected it to the PBX or PSTN
and to the network.
zConfigured the SIP Proxy to communicate with the Fax Server, by
using the browser-based administration program built into the
Fax Gateway.
zConfigured the Open Text Fax Server for FoIP with SIP, by using
the Brooktrout SR140 configuration in Enterprise Fax Manager.
Using the Fax Gateway Administration Program
The Fax Gateway is preconfigured to work with the Open Text Fax
Server. To configure the Fax Gateway to work with your phone
system, use the browser-based administration program built into
the Fax Gateway. Depending on the specifics of your phone
system, you will set configure inbound (Telephony to IP) and
outbound (IP to Telephony) settings.
To log in to the administration program and view the list of
configurable settings, follow these steps:
1. To access the administration program from a computer on the
network, open a Web browser and browse to the IP address of
the Fax Gateway.
2. On the administration program login page, enter the User
Name (default is Admin) and Password (Default is Admin).
The user name and password are case sensitive. Click OK.
3. To view the list of configurable features, click Configuration at
the top of the list on the left side of the screen. To view only the
most common features, click Basic. To view all of the
configurable features, click Full.

Open Text Fax Gateway 300 Series Configuration Guide 2
Configuring Inbound (Telephony to IP) Call
Routing
Routing incoming calls to Fax Server routing codes
The Fax Server routes received faxes based on each user’s
inbound routing code settings in Enterprise Fax Manager on the
Fax Server. For more information about inbound routing codes, see
the Open Text Fax Server, RightFax Edition Administrator’s Guide.
To correlate destination phone numbers to Fax Server routing
codes, set up automatic dialing on the Fax Gateway by using the
browser-based administration program built into the Fax Gateway:
1. In the Configuration list, click Protocol Configuration and
then click Endpoint Settings.
2. Under Endpoint Settings, click Automatic Dialing. Each
gateway port can be assigned a destination phone number that
correlates to a routing code on the Fax Server.
3. In the Destination Phone Number column, enter the Fax
Server routing code (DID/DNIS) that you want to associate
with the port.
4. In the Auto Dial Status column, select Enable from the list.
5. Repeat steps 3 and 4 for each port.
6. Click Submit.
7. Click Burn to write the new settings to the internal memory of
the Fax Gateway.
Routing incoming calls to specific Fax Server IP
addresses (optional)
During installation, the Fax Gateway was configured to use the Fax
Server as a SIP proxy for routing all inbound calls. (For more
information about configuring the SIP proxy, see the Open Text Fax
Gateway 300 Series Installation Guide. )
Note When using the Fax Server as a SIP proxy, no further
configuration of Telephony to IP routing is required, and you can skip to
the next section, “Configuring Outbound (IP to Telephony) Call Routing”.
If you have multiple Fax Servers, you can use the routing table as a
fallback in case the connection to the proxy Fax Server is lost.
Follow these steps to set up Telephony to IP Routing by using the
browser-based administration program built into the Fax Gateway:
1. In the Configuration list, click Protocol Configuration and
then click Routing Tables.
2. Under Routing Tables, click Tel to IP Routing.
3. In the Dest. Phone Prefix column, enter a number or range of
numbers you want to direct to a specific IP address (the IP
address of an Open Text Fax Server). See “Table 1a: Number
Syntax for Specifying the Destination Phone Prefix” for the
syntax to use when entering numbers.
4. In the Dest. IP Address column, enter the IP address of the
Fax Server. In the Transport Type column, select UDP.
5. Repeat steps 5 and 6 for each number or range of numbers you
want to route.
6. Click Submit.
7. Click Burn to write the new settings to the internal memory of
the Fax Gateway.

Configuring the Open Text Fax Gateway 300 Series 3
Table 1a Number Syntax for Specifying the Destination Phone Prefix
To enable fallback to the routing table:
1. Under Protocol Definition, click Proxy & Registration.
2. Under Enable Fallback to Routing Table, select Enable
from the list.
3. Click Submit, and then click Burn.
Configuring Outbound (IP to Telephony) Call
Routing
Assigning Endpoint Phone Numbers to the Channels
By default, port 1 is assigned the phone number 1001, and each
subsequent port is assigned the next higher phone number through
the number of ports on the device. For example, an eight-port
device would have the numbers 1001 through 1008 assigned to
the channels in increasing order. You can assign numbers to the
ports in the Endpoint Phone Number Table by using the
browser-based administration program built into the Fax Gateway:
1. In the Configuration list, click Protocol Configuration and
then click Endpoint Number.
2. Under Endpoint Number, click Endpoint Phone Number.
3. In the Channel(s) column, enter the channel (or range of
channels) to which you want to assign a phone number.
4. In the Phone Number column, enter the desired phone
number (or starting phone number for the range of channels).
5. To optionally include a channel (or range of channels) in a hunt
group, enter the ID of the desired hunt group in the Hunt
Group ID column. (For more information about hunt groups,
see “Creating Hunt Groups”.)
6. Repeat steps 5 through 7 for each port on the device.
This... Represents... Example
xAny single digit. 54324: represents any number
that starts with 54324.
#End of a number. 54324xx#: represents a 7-digit
number that starts with 54324.
*Any number. *: represents any number (all
numbers will be routed using this
rule)
[n-m] A range of numbers. [5551200-5551300]#:
represents all numbers from
5551200 to 5551300.
123[100-200]#: represents all
numbers from 123100 to
123200.
[n,m,...] Multiple numbers.
Up to three digits
can be used to
denote each number.
[2,3,4,5,6]#: represents a
one-digit number; either 2, 3, 4,
5, or 6.
[11,22,33]xx#: represents a four
digit number that starts with 11,
22, or 33.
[111,222]x#: represents a four
digit number that starts with 111
or 222.
To
specify...
Enter in
Channel(s)
Enter in
Phone Number
...a single
channel
53200 (Assigns the number 3200 to
the channel.)
...a range of
channels
1-4 1200 (Assigns the number 1200 to
channel one, 1201 to channel two,
and so on.)

Open Text Fax Gateway 300 Series Configuration Guide 4
7. Click Submit.
8. Click Burn to write the new settings to the internal memory of
the Fax Gateway.
Specifying which channels to use for outbound fax calls
By default, the Fax Gateway is set up to select a channel for each
outbound call by using the “Cyclic Ascending” channel select
mode. In Cyclic Ascending mode, the next higher channel number
is selected until an available channel is found. When the highest
channel number is reached, the lowest channel number is selected,
and the process begins again.
Tip: Sometimes an outbound call may pick up a line while an inbound
call is ringing in on that same line. This situation is called “glare.” To
minimize glare, set the outbound channel select mode to be the opposite
of the channel select mode used for incoming calls by the PBX or PSTN
provider.
Creating Hunt Groups
If you want more control over which channels are used for
outbound calls, and how those channels are selected, you can set
up hunt groups by by using the browser-based administration
program built into the Fax Gateway:
In the Configuration list, click Protocol Configuration and then
click Hunt/IP Groups.
9. Under Hunt/IP Groups, click Hunt Group Settings.
10.In the Hunt Group ID column, enter an ID for the hunt group
(usually a number).
11.In the Channel Select Mode column, select a channel select
mode from the list. See the following table for descriptions of
the channel select modes.
12.Click Submit.
13.Click Burn to write the new settings to the internal memory of
the Fax Gateway.
Table 1b Channel Select Modes
By Dest
Phone
Number
Selects the device's channel according to the
called number defined in the Endpoint Phone
Number.
Cyclic
Ascending
(default)
The next higher channel number in the Hunt Group
is always selected. When the highest channel
number in the Hunt Group is reached, the lowest
channel number in the Hunt Group is selected, and
then starts ascending again.
Ascending Selects the lowest available channel. The lowest
channel number in the Hunt Group is always
selected first, and if that channel is unavailable, the
next higher channel is selected.
Cyclic
Descending
The next lower channel number in the Hunt Group
is always selected first. When the lowest channel
number in the Hunt Group is reached, the highest
channel number in the Hunt Group is selected and
then starts descending again.
Descending Selects the highest available channel. The highest
channel number in the Hunt Group is always
selected first, and if that channel is unavailable, the
next lower channel is selected.
Dest
Number +
Cyclic
Ascending
The channel is selected according to the called
number. if the called number is found, but the
channel associated with the number is busy, the
call is released. If the called number isn't found, the
next available channel is selected in ascending
cyclic order.
By Source
Phone
Number
Selects the channel according to the calling
number.

Configuring the Open Text Fax Gateway 300 Series 5
Assigning Channels to Hunt Groups
To include a channel in the a group, enter the hunt group ID for that
channel in the Endpoint Phone Number Table (For more information
about the Endpoint Phone Number Table, see “Assigning Endpoint
Phone Numbers to the Channels”.)

Open Text Fax Gateway 300 Series Configuration Guide 6