Oracle MICROS 820 User manual

Oracle® MICROS Workstation 820
Setup Guide
F80859-02
June 2023

Oracle MICROS Workstation 820 Setup Guide,
F80859-02
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Contents
1 Preface
Audience 1-1
Admonitions 1-1
Customer Support 1-1
Documentation 1-2
Revision History 1-2
2 Workstation 820
Workstation 820 System Unit Basic Features 2-2
Workstation 820 System Unit Input/Output (IO) Panel 2-4
Technical Specifications 2-5
3 The Peripheral Expansion Module
Peripheral Expansion Module Basic Features 3-1
Peripheral Expansion Module Stand Mounting Points 3-2
Pin Reference for Selected Peripheral Expansion Module Ports 3-3
IDN (RS422/232) 3-3
Serial Port 3-3
CD(1), CD(2) Series 2 Cash Drawer 3-4
4 Workstation Setup and Software Installation – Basic Steps
Workstation 8 Series Stands and Mounts 4-1
The Oracle 2.5mm Hex Key 4-2
Mounting the Workstation 820 on the Vertical Stand 4-3
Mounting the Workstation 820 on the Low Profile Stand 4-8
Installing the Ethernet Adapter Cable for Oracle MICROS Workstation 8 Series 4-9
Mounting the Workstation 820 and Peripheral Expansion Module on the Low Profile Stand 4-11
Initial Workstation Startup – Microsoft Windows 10 4-14
Initial Workstation Startup – Oracle Linux for MICROS 4-15
iii

5 Workstation Accessories Setup and Use
Customer Facing Display for Vertical Stand 5-1
Customer Facing Display for Low Profile Stand 5-2
Freestanding Customer Facing Display 5-3
Installing the Customer Display with Pole Mount on a Cash Drawer or Other Surface 5-4
6 Power Management States
Power Management State Changes 6-1
Workstation 820 Port Power Considerations for Peripheral Devices 6-2
7 Software Components
Workstation 8 Series Platform 7-1
Microsoft Windows 10 IoT Enterprise Operating System 7-1
Oracle Linux for MICROS Operating System 7-1
Oracle Linux for MICROS Commands 7-2
8 Workstation Accessibility Features
9 Diagnostics Utility
Starting the Diagnostics Utility 9-1
10
BIOS Configuration
Starting the BIOS System Configuration Utility 10-1
11
Equipment Dimensions
Workstation 820 Dimensions 11-1
Workstation 820 with Vertical Stand Dimensions 11-1
Workstation 820 with Low Profile Stand Dimensions 11-2
Peripheral Expansion Module Dimensions 11-3
12
Troubleshooting
Basic Troubleshooting 12-1
iv

13
Safety and Handling
Safety Agency Compliance Statements 13-1
Safety Precautions 13-1
Modifications to Equipment 13-1
Placement of an Oracle Product 13-2
SELV Compliance 13-2
Power Cord Connection 13-2
Care and Handling 13-3
Equipment Placement 13-3
Electromagnetic Interference 13-3
Cleaning the Workstation 8 13-3
v

1
Preface
Audience
This document is intended for those who set up, install, and operate Oracle Workstation 8
Series workstations. It is not specific to a particular software application.
Admonitions
Unless specified, the information in this document applies to each configuration of the
Workstation 8 Series.
The following symbols may appear in this document:
Caution: There is a risk of personal injury and equipment damage. Follow the
instructions.
Caution: Hot surface. Avoid contact. Surfaces are hot and may cause personal
injury if touched.
Caution: Hazardous voltages are present. To reduce the risk of electric shock and
danger to personal health, follow the instructions.
Customer Support
To contact Oracle Customer Support, access My Oracle Support at the following URL: https://
support.oracle.com.
When contacting Customer Support, please provide the following:
•Product version and program/module name
•Functional and technical description of the problem (include business impact)
•Detailed step-by-step instructions to recreate
•Exact error message received
1-1

•Screenshots of each step you take
Documentation
Oracle Food and Beverage product documentation is available on the Oracle Help
Center at http://docs.oracle.com/en/industries/food-beverage/.
Revision History
Date Description of Change
June 2023 •Initial publication.
June 2023 •Added additional information.
Chapter 1
Documentation
1-2

2
Workstation 820
Overview
The Workstation 820 features a clean, modern design that complements any commercial
space and provides the performance, flexibility, and reliability your business needs to
succeed. Customize your Workstation 820 with accessories designed to integrate seamlessly
with minimal setup time, or choose a preassembled Workstation 8 configuration to get up and
running ASAP.
Available accessories:
•Vertical Stand: A modern, stable stand for the Workstation 820.
•Low Profile Stand: Rock-solid support with a reduced vertical footprint for the
Workstation 820.
2-1

•Peripheral Expansion Module: Expanded connectivity options for current and
future needs.
•Customer Facing Display for Vertical Stand: Mounts on the Vertical Stand.
•Customer Facing Display for Low Profile Stand: Mounts on the Low Profile
Stand.
•Freestanding Customer Facing Display: 7-Inch Customer Facing Display with
integrated kickstand that allows rapid countertop deployment.
•Customer Facing Display with Pole Mount: 7-Inch Customer Facing Display
pre-mounted on a pole. Pole base supports cash drawer mounting.
Workstation 820 System Unit Basic Features
The Workstation 820 System Unit includes the following basic features.
Note:
Oracle MICROS offers the Workstation 820 in multiple configurations.
Depending on the configuration, your workstation may not include some of
the features described in this document.
Chapter 2
Workstation 820 System Unit Basic Features
2-2

Figure 2-1 Workstation 820 System Unit Basic Features
Table 2-1 Oracle MICROS Workstation 820 System Unit Basic Features
Feature Description
1. RFID scan area (optional) Reads MICROS Contactless Employee ID Cards for employee
sign in.
2. Power button, proximity
sensor
The Workstation 820 features a capacitive touch power
button that does not depress. When turning the workstation
on or off, simply touch the button lightly for the proper
duration. There is no need to push the button with force.
•Power on the workstation: Touch button for two
seconds. The workstation will emit a single beep.
•Power off the workstation: Touch button for three
seconds. The workstation will emit three beeps.
3. Stand mounting posts Allows you to mount the workstation on Workstation 8 Series
stands.
4. Power In, Network, USB
(CFD)
Ports for power, networking, and peripherals, including the
7-Inch Customer Facing Display.
Chapter 2
Workstation 820 System Unit Basic Features
2-3

Table 2-1 (Cont.) Oracle MICROS Workstation 820 System Unit Basic Features
Feature Description
5. Stand Information Contacts Contact points used to transmit stand-specic information,
including part and serial numbers.
Workstation 820 System Unit Input/Output (IO) Panel
The Workstation 820 system unit IO panel includes ports for power, network
connectivity, and peripherals.
Note:
The Workstation 820 ships with protective covering installed over the
Network and USB (CFD) ports. It is not necessary to remove the protective
covering unless the ports will be used. If required, remove the protective
covering by peeling from the end.
Figure 2-2 Workstation 820 System Unit IO Panel
Table 2-2 Workstation 820 System Unit IO Panel Ports
Port Description
Power In •For congurations without the Peripheral Expansion Module:
Connect the included MICROS power adapter to the Power In
port.
•For congurations with the Peripheral Expansion Module: Connect
cable from Workstation 820 Power In port to the Peripheral
Expansion Module System port. The cable provides necessary
connectivity for power and IO ports.
Network Lets you connect the Workstation 820 system unit to a wired network
via the Ethernet adapter cable for Oracle MICROS Workstation 8
Series.
Note: It is not necessary to remove the protective cover from the
Network port if wireless networking or the Peripheral Expansion
Module will be used.
Chapter 2
Workstation 820 System Unit Input/Output (IO) Panel
2-4

Table 2-2 (Cont.) Workstation 820 System Unit IO Panel Ports
Port Description
USB (CFD) Lets you connect peripherals to the Workstation 820, including the 7-
Inch Customer Facing Display.
Note: It is not necessary to remove the protective cover from the USB
(CFD) port if the Peripheral Expansion Module will be used.
Technical Specifications
Table 2-3 Technical Specifications for the MICROS Workstation 820
Feature Description
Processor* Intel Celeron J6413 Quad-Core
Graphics* Intel UHD Graphics
Display 14- inch FHD (1920x1080p) on-cell touchscreen with 250nit brightness
and anti-glare coating
Memory* 8GB
Storage* •256GB SSD (Workstation 820 with Microsoft Windows)
•128GB SSD (Workstation 820 with Oracle Linux for MICROS)
Operating System •Microsoft Windows 10 IoT Enterprise LTSC 2021 64 bit
•Oracle Linux for MICROS 64 bit
RFID (optional) Integrated RFID reader for employee sign in. Reads 125 kHz and 13.56
MHz RFID tags.
Audio Basic audio conrmations. HD Audio, single speaker.
Network •1 - Network port. (Requires Ethernet adapter cable for Oracle
MICROS Workstation 8 Series for direct connection to Ethernet port)
•Wi-Fi (optional): Intel Wi-Fi 6E AX210 (Gig+) 802.11ax Tri Band 2x2
160MHz channels, BT5.3
USB •1 - USB power input
•1 - Custom low-prole GbE port
•1 - USB CFD (Customer Facing Display) port with DisplayPort support
The Peripheral Expansion Module (optional) includes the following
ports:
•1 - Ethernet
•5 - USB
•1 - IDN
•1 - Serial
•2 - Cash drawer
Power Supply Compatible with the Workstation 8 Series power supply.
Supported Stands Vertical Stand, Low Prole Stand
Weight 1.09 kg / 2.4 lbs
Chapter 2
Technical Specifications
2-5

Table 2-3 (Cont.) Technical Specifications for the MICROS Workstation 820
Feature Description
Dimensions •Workstation only: 329.11mm x 215.79mm x 17mm (12.95 x 8.49 x
0.67 inches)
•Workstation with Vertical Stand: 329.11mm x 289mm x 182mm
(12.95 x 11.38 x 7.17 inches)
•Workstation with Low Prole Stand: 329.11mm x 100mm x 296mm
(12.95 x 3.94 x 11.65 inches)
•Workstation with Low Prole Stand and Customer Facing Display:
329.11mm x 100mm x 314mm (12.95 x 3.94 x 12.36 inches)
All measurements are approximate.
Operating
Temperature and
Humidity
0 °C (32 °F) to 50 °C (122 °F); 90% Max relative humidity (non-
condensing)
Enclosure •IP Rating: Workstation 8 System Unit: IP54. When used with the
optional Peripheral Expansion Module: IP34.
•All-aluminum casework provides passive system cooling (no fans)
Certications FCC Class A, UL, CE, TUV, RoHS, China RoHS
*The Workstation 820 enclosure is non-serviceable. Internal components cannot be
upgraded.
Chapter 2
Technical Specifications
2-6

3
The Peripheral Expansion Module
Overview
The optional Peripheral Expansion Module provides expanded connectivity for current and
future needs.
Peripheral Expansion Module Basic Features
Figure 3-1 Peripheral Expansion Module Basic Features
3-1

Table 3-1 Peripheral Expansion Module Basic Features
Port/Feature Description
1.CD(1), CD(2) Cash drawer ports.
2. USB(1) USB port for connecting peripherals.
3. Network Ethernet port for connecting to wired networks.
4. USB(2), USB(3) USB ports for connecting peripherals.
5. IDN IDN port for connecting to IDN devices. Can also be used
for connecting serial devices without hardware
handshaking. IDN = Com 4 Serial = Com 2.
6. USB(4) USB port for connecting peripherals.
7. Serial Serial port (Com 1).
8. USB(CFD) USB port for connecting peripherals, including the 7–
Inch Customer Facing Display.
9. System, Power In System: Connect to the Power In port on the
Workstation 820.
Power In: Connect to the Workstation 8 Series power
supply to deliver power to the Workstation 820 and all
peripherals.
10. System/Power In Cover The cover can be opened for easy port access.
Product Dimensions 230.63mm x 67.83mm x 18.45mm (9.1 x 2.7 x .7 inches)
Peripheral Expansion Module Stand Mounting Points
Figure 3-2 Peripheral Expansion Module Stand Mounting Points
Table 3-2 Peripheral Expansion Module Stand Mounting Points
Mounting Point Description
1. Captive screw The captive screw secures the Peripheral Expansion Module
to Workstation 8 Series stands. Use the Oracle 2.5mm hex key
to tighten.
2. Stand mounting edge The stand mounting edge slides into the mounting slot on
Workstation 8 Series stands.
Chapter 3
Peripheral Expansion Module Basic Features
3-2

Pin Reference for Selected Peripheral Expansion Module Ports
This section provides additional information about selected ports on the Peripheral Expansion
Module.
IDN (RS422/232)
You can configure the IDN connector to run in RS422 mode or RS232 mode as shown in the
following table. When using the IDN port for RS232, the port is identified as Com 2.
Table 3-3 IDN Pin Reference
RS422 RS232
Figure 3-3 RS422 Mode Figure 3-4 RS232 Mode
Serial Port
The Serial connector contains the following pins.
Chapter 3
Peripheral Expansion Module Basic Features
3-3

Figure 3-5 Serial Port Pin Reference
CD(1), CD(2) Series 2 Cash Drawer
The Series 2 Cash Drawer connector is an 8-pin Mini-DIN. You can convert this
connector into a legacy MICROS 4-pin DIN cash drawer connector using a P/N
300290-020-PT cable.
Figure 3-6 Series 2 Cash Drawer Pin Reference
The following table describes the signal name and function of each pin.
Table 3-4 Series 2 Cash Drawer Pin and Signal Reference
Pin # Signal Name Description
1 VCC12 or VCC24 Cash drawer power
2 CD_OPEN Open drawer
3, 7, 8 Ground Signal grounds
4 CD_ST Input status from cash drawer
5 MCU_TX_5V Tx data to cash drawer
6 MCURX Rx data from cash drawer
Chapter 3
Peripheral Expansion Module Basic Features
3-4

4
Workstation Setup and Software Installation –
Basic Steps
This section provides basic workstation hardware setup guidance and describes the software
setup process that occurs when you turn on your new workstation.
Workstation 8 Series Stands and Mounts
All Workstation 8 Series stands and mounts feature identical Release, Lock/Unlock, and
Stand Information Contacts, allowing you to rapidly swap stands and workstations without
worrying about compatibility.
Figure 4-1 Location of the Release, Lock/Unlock, and Stand Information Contacts on
a Workstation 8 Series Stand
4-1

Table 4-1 Release, Lock/Unlock, and Stand Information Contacts
Feature Description
1. Release Press the Release button with the Oracle 2.5mm
hex key or equivalent to release the workstation
from the stand.
Note: Secure the workstation when pressing the
Release button to prevent sudden drops.
If the workstation does not release from the stand,
insert the Oracle 2.5mm hex key or equivalent into
the Lock/unlock socket, turn counterclockwise,
and then press the Release button.
2. Lock/Unlock
Note:
Use of the Lock feature
is optional.
Lock: Insert the Oracle 2.5mm hex key or
equivalent into the Lock/Unlock socket and turn
clockwise to lock the workstation.
Unlock: Insert the Oracle 2.5mm hex key or
equivalent into the Lock/Unlock socket and turn
counterclockwise to unlock the workstation.
Note: To release the workstation from the stand
after unlocking it, press the Release button.
3. Stand Information Contacts When paired with any Workstation 8 Series
workstation, the stand information contacts
transmit stand-specic information, including part
and serial numbers.
The Oracle 2.5mm Hex Key
Oracle provides a 2.5mm hex key with many Workstation 8 Series hardware products.
The hex key lets you perform a number of important tasks such as locking and
unlocking a workstation/stand assembly, releasing the workstation from a stand,
tightening/loosening stand captive screws, and mounting/unmounting peripherals.
Chapter 4
Workstation 8 Series Stands and Mounts
4-2

Figure 4-2 Oracle 2.5mm hex key
Storing the Oracle 2.5mm Hex Key
Workstation 8 Series stands include a storage slot in the cable organizer for a single Oracle
2.5mm hex key, as shown below.
Figure 4-3 Hex key storage slot on Workstation 8 Series stands
Mounting the Workstation 820 on the Vertical Stand
1. Unpack the Vertical Stand box. Do not discard the box or the foam packing material.
Chapter 4
Mounting the Workstation 820 on the Vertical Stand
4-3