Oracle MICROS Workstation 6 Series User manual

Oracle® MICROS Workstation 6 Series
Setup Guide for the 625 and 655
F18406-07
May 2020

Oracle MICROS Workstation 6 Series Setup Guide for the 625 and 655,
F18406-07
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Contents
1 Preface
Audience 1-1
Admonitions 1-1
Customer Support 1-2
Documentation 1-2
Revision History 1-2
2 The Workstation 625/655
Oracle MICROS Workstation 625/655 Basic Features 2-1
Primary I/O Ports 2-2
Technical Specifications 2-4
3 Workstation Setup and Software Installation – Basic Steps
Mounting the Workstation on an Oracle MICROS Stand 3-1
Initial Workstation Startup – Microsoft Windows 10 3-6
Initial Workstation Startup – Oracle Linux for MICROS 3-6
Turning Off the Workstation 3-6
4 Workstation and Accessories Setup and Use
Removing the Adjustable Stand Cover 4-1
Locating the Hex Key and Security Hex Bolts 4-3
Securing the Adjustable Stand Cover 4-3
Securing the Adjustable Stand to a Counter 4-4
Attaching the Epson PS-180 Power Supply to the Adjustable Stand 4-6
Assembling the Battery Enclosure 4-11
Mounting the Battery Enclosure on the Basic Stand 4-12
Mounting the Battery Enclosure on the Flexible Stand 4-13
Securing the Workstation 625/655 to the Wall Mount 4-14
Securing the Workstation 625/655 to a VESA Mount 4-17
Installing the High-Mount Customer Display on the Adjustable Stand 4-18
iii

Installing the 10-Inch Customer Display with High Mount on the Workstation 6
Series Adjustable Stand 4-19
Installing the 10-Inch Customer Display with Pole Mount 4-19
Calibrating the Workstation and 10-Inch Customer Display 4-20
Installing the Power USB Module 4-20
Employee ID Card RFID Login 4-23
Identifying Your Workstation 4-23
5 Power Management States
Power Management State Changes 5-1
Power Considerations for Peripheral Devices 5-2
6 Software Components
Workstation 6 Platform 6-1
Microsoft Windows 10 IoT Enterprise Operating System 6-1
Oracle Linux for MICROS Operating System 6-2
Oracle Linux for MICROS Commands 6-2
7 Workstation Accessibility Features
8 Diagnostics Utility
Starting the Diagnostics Utility 8-1
Viewing System Information 8-2
Testing the LCD Display 8-2
Testing the Integrated Magnetic Stripe Reader and RFID Scanner 8-2
Testing the Encrypted Magnetic Stripe Reader 8-3
Testing the Customer Display 8-3
Testing the Cash Drawers 8-3
Performing an RS232 Loopback Test 8-3
Testing an RS232 Printer 8-3
Performing an IDN Loopback Test 8-4
Testing an IDN Printer 8-4
Viewing Diagnostics Reports for Devices on COM Ports 8-4
Viewing Hardware Controls 8-4
Viewing Diagnostics Reports for I2C Devices 8-5
Testing the Fingerprint Reader 8-5
Configuring and Testing the USB Serial Expansion Module 8-5
iv

Saving Configuration Data 8-5
9 BIOS Configuration
Starting the BIOS System Configuration Utility 9-1
Viewing System Information 9-1
Configuring Workstation Settings 9-2
Configuring System Security Settings 9-3
Configuring the Boot Priority for Devices 9-5
Exiting the BIOS Configuration Utility 9-5
10
Equipment Dimensions
Dimensions for the Workstation 625/655 with Adjustable Stand 10-1
Workstation 625/655 VESA Dimensions 10-2
11
I/O Panel Connectors
I/O Panel Connectors 11-1
IDN RS422/232 11-1
Powered RJ45 11-2
Series 2 Cash Drawer 11-2
Customer Display 11-3
12
Troubleshooting
Basic Troubleshooting 12-1
Removing the Workstation from the Adjustable Stand 12-2
Disassembling the Workstation 12-3
System Recovery 12-5
Performing a System Recovery with Microsoft Windows 10 12-6
Performing a Factory Reset from BIOS (Microsoft Windows) 12-6
Performing a Factory Reset from BIOS (Oracle Linux for MICROS) 12-7
Performing a Factory Reset using the Recovery Button 12-7
13
Safety and Handling
Safety Agency Compliance Statements 13-1
Safety Precautions 13-1
Modifications to Equipment 13-2
Placement of an Oracle Product 13-2
SELV Compliance 13-2
v

Power Cord Connection 13-2
Battery Warning 13-3
System Unit Cover 13-3
International Compliance Information 13-4
Care and Handling 13-4
Equipment Placement 13-4
Electromagnetic Interference 13-5
Cleaning 13-5
vi

1
Preface
•Audience
•Admonitions
•Customer Support
•Documentation
•Revision History
Audience
This document is intended for those who will be setting up, installing, and operating
Oracle MICROS Workstation 625/655 workstations. It is not specific to a particular
software application.
Admonitions
Unless specified, the information in this document applies to each configuration of the
Workstation 6 Series.
The following symbols may appear in this document:
Caution: There is a risk of personal injury and equipment damage. Follow the
instructions.
Caution: Hot surface. Avoid contact. Surfaces are hot and may cause personal
injury if touched.
Caution: Hazardous voltages are present. To reduce the risk of electric shock
and danger to personal health, follow the instructions.
Depending on the type of power switch your device has, one of the following symbols
may be used:
1-1

On: Applies AC power to the system.
Off: Removes AC power from the system.
On: The On/Standby switch is in the standby position.
Customer Support
To contact Oracle Customer Support, access My Oracle Support at the following URL:
https://support.oracle.com.
When contacting Customer Support, please provide the following:
•Product version and program/module name
•Functional and technical description of the problem (include business impact)
•Detailed step-by-step instructions to recreate
•Exact error message received
•Screenshots of each step you take
Documentation
Oracle Food and Beverage product documentation is available on the Oracle Help
Center at http://docs.oracle.com/en/industries/food-beverage/.
Revision History
Date Description of Change
March 2020 •Initial publication.
April 2020 •Image updates.
May 2020 •Updated dimensions information.
Chapter 1
Customer Support
1-2

2
The Workstation 625/655
The Workstation 625 and the Workstation 655 join the Oracle MICROS Workstation 6
Series lineup to provide leading-edge point of sale technology with 24/7 reliability and
top-tier performance.
What’s New
•Oracle Linux for MICROS operating system (optional) for enhanced stability,
security, and performance.
•Larger viewable display area within a smaller physical footprint.
•Audio expansion bar (optional) for enhanced sound capabilities.
•2 Gigabit Ethernet ports. 2nd port can be used as dual-NIC for workstation or as a
hub for network-connected peripherals.
•802.11 a/b/g/n/ac Wi-Fi with 2x2 MIMO and Bluetooth 5.
•RFID login capability.
•Oracle MICROS Workstation 625/655 Basic Features
•Primary I/O Ports
•Technical Specifications
Oracle MICROS Workstation 625/655 Basic Features
The Oracle MICROS Workstation 625/655 includes the following basic features.
2-1

Note:
Oracle MICROS offers the Workstation 625/655 in multiple hardware
configurations. Depending on the model, your workstation may not include
some of the features described in this document.
Figure 2-1 Oracle MICROS Workstation 625/655 Basic Features
Table 2-1 Oracle MICROS Workstation 625/655 Basic Features
Feature
1. Magnetic Stripe Reader
2. Power Button
3. Audio expansion bar (optional)
4. Fingerprint Reader (optional)
5. Storage Expansion (optional)
6. Magnetic Stripe Reader (rear view)
7. Input/Output Panel (located behind I/O Panel Cover). See Primary I/O Ports for more
information.
Primary I/O Ports
The Oracle MICROS Workstation 625 and Workstation 655 include an array of ports
for a variety of connectivity options. Note that port availability varies by model.
Chapter 2
Primary I/O Ports
2-2

Figure 2-2 Primary I/O Panels of the MICROS Workstation 625X/655X and 625E
Table 2-2 Oracle MICROS Workstation 625/655 I/O Ports
Port Description
12V out port
Gigabit Ethernet port (2x). The 2nd RJ45 Port can be used
as dual-NIC for workstation or as a hub for network-
connected peripherals.
High speed USB ports (4x)
Ultra high speed USB port (DisplayPort capable)
12V powered USB port
Customer display port. The customer display port supports
existing pole displays and the Workstation 6 integrated
customer display.
Cash drawer port (12/24V selectable - 2x)
Series 2 cash drawer ports are compact and feature an
expanded number of pins to accommodate more options on
the cash drawer interface. You can use an adapter cable for
backwards compatibility to existing cash drawers.
4-pin power Mini DIN
Chapter 2
Primary I/O Ports
2-3

Table 2-2 (Cont.) Oracle MICROS Workstation 625/655 I/O Ports
Port Description
24V powered USB port
IDN port (RS422/RS232)
RJ-45 serial ports (2x)
•COM 1: RS232 powered 5V/9V/12V 1A (selectable)
•COM 2: RS232 unpowered
Technical Specifications
The following table contains the technical specifications for the Workstation 655X.
Other models may not include identical components and capabilities. Contact your
Oracle MICROS representative for more information.
Table 2-3 Technical Specifications for the MICROS Workstation 655X
Feature Description
Processor Intel Core i5-8265U Quad Core 1.6GHz
Display •15.6 inch widescreen high definition display (1920x1080p) with
500nit brightness and anti-glare coating
•Optically bonded screen for increased contrast in bright lighting
conditions
•Multi-touch projected capacitive touchscreen with edge-to-edge
active area
Memory 2 - SODIMM Sockets; 8GB DDR4L 2400MHz
Storage •256 GB M.2 NVMe SATA 3.0 SSD standard
Removable
Recovery Media
128/256 GB SSD. Allows rapid restore to the original factory condition.
Operating System •Microsoft Windows 10 IoT Enterprise LTSC 64 bit
•Oracle Linux for MICROS 64 bit
Magnetic Stripe
Reader (Optional)
Modular integrated 3-track magnetic card reader; capable of hardware
encryption at the swipe. Merchantlink encryption key pre-injected.
Modular Integrated
Biometric
Fingerprint Reader
(Optional)
Provides rapid identification and secure verification capabilities for
recognition of individual users without requiring passwords or card
swipes.
RFID Integrated RFID reader for employee sign in. Reads 125 kHz and
13.56 MHz RFID tags.
Chapter 2
Technical Specifications
2-4

Table 2-3 (Cont.) Technical Specifications for the MICROS Workstation 655X
Feature Description
Audio •Intel HD audio
•Optional Audio Expansion Bar for enhanced audio performance.
Network •2 - GbE RJ45 Ethernet ports (2nd RJ45 port can be used as dual-
NIC for workstation or as a hub for network-connected
peripherals.)
•802.11 a/b/g/n/ac, 2x2 MIMO with dual band radio and Bluetooth
5.0. Supports VPro on Intel i5.
USB 9 Total:
•4 - High Speed USB on I/O panel
•1 - Ultra High Speed USB on I/O panel, DisplayPort capable
•1 - USB 12V powered header on I/O panel
•1 - USB 24V powered header on I/O panel
•2 - Internal Micro USB 2.0 ports
Serial Ports 3 Total Standard:
•1 - RJ45 RS232 powered (0/5/9/12V 1A selectable)
•1 - RJ45 RS232
•1 - RJ45 RS422/RS232 IDN
Adjustable Stand
Expansion Modules
(Optional)
Powered USB Expansion Module:
•1 - 24V powered USB
•3 - 12V powered USB
•2 - High Speed USB ports
Cash Drawer Ports 2 - MICROS Series 2 cash drawer ports (12/24V selectable)
Customer Display
Port
1 - MICROS DIN customer display port
Power Output 1 - 12V power out (2.5A)
Expansion Ports •1 - MICROS expansion port
•1 - Mini PCI Express port
Power Supply •Compatible with Workstation 6 Series External Power Supply.
•Universal input auto-switching power supply in Adjustable Stand.
•External universal input auto-switching power supply for wall or
VESA mount.
•Select workstation models can be battery-powered via optional
external enclosure.
Supported Stands Workstation 6 Series Adjustable Stand, Workstation 6 Series wall
mount, Compact Workstation 3 Series Flexible Stand, Compact
Workstation 3 Series Basic Stand
Weight Head unit: 5.4 lbs
Adjustable Stand: 5 lbs
Dimensions Workstation only: Approximately 366mm x 238mm x 42mm (9.37 x
14.4 x 1.65 inches)
See Equipment Dimensions for more details.
Operating
Temperature and
Humidity
0 °C (32 °F) to 50 °C (122 °F); 90% Max relative humidity (non-
condensing)
Chapter 2
Technical Specifications
2-5

Table 2-3 (Cont.) Technical Specifications for the MICROS Workstation 655X
Feature Description
Enclosure •Combination of cast aluminum, rugged PC-ABS plastic blend, and
PC +10% glass fiber
•Spill-resistant enclosure (IP43)
•Passive cooling (no fans)
•Casework open detection and workstation detached from stand
detection (configurable via BIOS)
•VESA 100 mount compatible
Certifications FCC Class A, UL, CE, TUV, RoHS, China RoHS
Chapter 2
Technical Specifications
2-6

3
Workstation Setup and Software
Installation – Basic Steps
This section provides basic workstation hardware setup guidance and describes the
software setup process that occurs when you turn on your new workstation.
•Mounting the Workstation on an Oracle MICROS Stand
•Initial Workstation Startup – Microsoft Windows 10
•Initial Workstation Startup – Oracle Linux for MICROS
•Turning Off the Workstation
Mounting the Workstation on an Oracle MICROS Stand
The Oracle MICROS Workstation 625/655 can be mounted on a variety of Oracle
MICROS stands, including the Oracle MICROS Workstation 6 Series Adjustable
Stand, Oracle MICROS Flexible Stand, Oracle MICROS Compact Stand, and the
Oracle MICROS Basic Stand. Although the stands vary in appearance, the workstation
mounting procedure is identical.
The following steps describe how to mount the workstation on the Oracle MICROS
Workstation 6 Series Adjustable Stand.
1. Place the Adjustable Stand on its back and connect the AC power cable from the
wall outlet.
Note:
The Oracle MICROS Flexible Stand, Oracle MICROS Compact Stand,
and Oracle MICROS Basic Stand do not include integrated power
supplies.
3-1

2. Place the Adjustable Stand upright.
3. Tilt back the Adjustable Stand mount.
4. Place the workstation face down on a flat surface, and then remove the I/O panel
cover by sliding it away from the workstation.
5. Place the workstation on the Adjustable Stand so that the nubs rest on the mount.
Chapter 3
Mounting the Workstation on an Oracle MICROS Stand
3-2

6. Lay the workstation on the mount and pull it toward you until you hear a click.
7. Make sure the quick release pin is depressed. If it is not depressed, you must pull
the workstation toward you until it clicks in place.
8. If you want to secure the workstation to the Adjustable Stand, install the security
hex bolt.
9. Connect the DC power cable to the workstation.
Chapter 3
Mounting the Workstation on an Oracle MICROS Stand
3-3

Note:
The Oracle MICROS Workstation 625E does not support simultaneous
use of both power ports (DC power cable + Mini-DIN port).
10. Connect your peripherals (printers, cash drawers, etc.) to the appropriate ports on
the workstation I/O Panel. Route cables through the bottom of the stand, and then
guide them through the opening in the stand neck. To access the Adjustable Stand
interior, remove the stand cover.
11. If required, use the Velcro straps in the stand neck opening to organize cables.
Chapter 3
Mounting the Workstation on an Oracle MICROS Stand
3-4

12. Replace the workstation I/O panel cover. For added security, install the included
hex bolts to anchor the cover to the workstation.
13. Turn on the workstation by pressing the power button.
Chapter 3
Mounting the Workstation on an Oracle MICROS Stand
3-5

Initial Workstation Startup – Microsoft Windows 10
The first time you start your workstation you must complete the Microsoft Windows 10
operating system setup.
1. Complete the Microsoft Windows setup by following the prompts. Consult your
network administrator for help with configuring network and system settings.
2. Ensure your workstation is connected to a secure network.
3. Install the Client Application Loader (CAL) by double-tapping the CALClient
Installer icon and following the prompts. Upon successful completion, the
workstation is connected to your application’s CAL server. For more information,
refer to the latest version of the Oracle Hospitality Simphony Client Deployment
Guide on the Oracle Help Center at https://docs.oracle.com/en/industries/food-
beverage/.
Initial Workstation Startup – Oracle Linux for MICROS
The first time you start your workstation you must complete the Oracle Linux for
MICROS operating system setup.
1. Follow the prompts to complete the Oracle Linux for MICROS setup.
a. Set language, keyboard, and time zone.
b. Enter and confirm a Support user password. Follow the password length and
complexity requirements displayed on-screen.
c. Configure the network settings.
d. Enter the CAL server address to install your Oracle MICROS POS software.
For more information, refer to the latest version of the Oracle Hospitality
Simphony Client Deployment Guide on the Oracle Help Center at https://
docs.oracle.com/en/industries/food-beverage/.
Turning Off the Workstation
You can turn off the workstation using the following methods:
•Operating system shut down: For workstations with Microsoft Windows, use the
Start button Power option. Workstations with Oracle Linux for MICROS do not
provide operating system shutdown controls.
•Workstation power button: Press and release the power button to perform a
graceful shutdown. For workstations with Oracle Linux for MICROS, the shutdown
process may take up to 10 seconds to complete.
Chapter 3
Initial Workstation Startup – Microsoft Windows 10
3-6