Oracle Fujitsu SPARC M12-1 User manual

Fujitsu SPARC M12-1
Service Manual
Manual Code: C120-0059-09EN
January 2023

Copyright © 2017, 2023, Fujitsu Limited. All rig
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to U.S. Government end users are " ommer ial omputer software" pursuant to the appli able Federal A quisition Regulation and agen y-spe ifi supplemental regulations. As su h,
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to U.S. Government end users are " ommer ial omputer software" pursuant to the appli able Federal A quisition Regulation and agen y-spe ifi supplemental regulations. As su h,
use, dupli ation, dis losure, modifi ation, and adaptation of the programs, in luding any operating system, integrated software, any programs installed on the hardware, and/or
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SAUF
MENTION CONTRAIRE EXPRESSEMENT STIPULEE AU DIT CONTRAT, ORACLE OU FUJITSU LIMITED ET/OU LES SOCIETES AFFILIEES A L'UNE OU L'AUTRE
ENTITE DECLINENT TOUT ENGAGEMENT OU GARANTIE, QUELLE QU'EN SOIT LA NATURE (EXPRESSE OU IMPLICITE) CONCERNANT CE PRODUIT, CETTE
TECHNOLOGIE OU CE DOCUMENT, LESQUELS SONT FOURNIS EN L'ETAT. EN OUTRE, TOUTES LES CONDITIONS, DECLARATIONS ET GARANTIES EXPRESSES OU
TACITES, Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALITE MARCHANDE, A L'APTITUDE A UNE UTILISATION PARTICULIERE OU A
L'ABSENCE DE CONTREFACON, SONT EXCLUES, DANS LA MESURE AUTORISEE PAR LA LOI APPLICABLE. Sauf mention ontraire expressément stipulée dans e ontrat,
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EXCLUE, DANS LA MESURE AUTORISEE PAR LA LOI EN VIGUEUR, Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALITE MARCHANDE,
A L'APTITUDE A UNE UTILISATION PARTICULIERE OU A L'ABSENCE DE CONTREFACON.

Contents
Preface xi
Chapter 1 Before Starting Maintenance Work 1
1.1 Warning/Caution Indications 1
1.2 Labels/Tags 2
1.3 Safety Precautions 3
1.4 Precautions on Static Electricity 4
1. Other Precautions
1.6 Emergency Power Off 6
Chapter 2 Understanding the System Components 9
2.1 Identifying the Names and Locations of Components 9
2.2 Checking the Memory Configuration
Rules 12
2.2.1 Memory Installation Rules 12
2.2.2 Checking Memory Information 13
2.3 Confirming the Functions of the Operation Panel 14
2.3.1 Display Function of the Operation Panel 1
2.3.2 Control Function of the Operation Panel 16
2.4 Checking the Indications by LEDs 18
2.4.1 Operation Panel LEDs 18
2.4.2 LEDs on the Rear
Panel (System Locator) 20
2.4.3 LEDs on Each Component 20
Chapter 3 Types of Maintenance 2
iii

3.1 Types of Maintenance Supported by the SPARC M12-1 27
3.2 Active Maintenance 28
3.3 System-Stopped Maintenance (Inactive Maintenance) 29
Chapter 4 Preparation and Precautions for Maintenance 31
4.1 Confirming the System Configuration 31
4.1.1 Confirming the Hardware Configuration 31
4.1.2 Confirming the Software and Firmware Configurations 32
4.1.3 Confirming FRU Information 3
4.2 Troubleshooting 37
4.2.1 Confirming Whether There is a Failure 37
4.2.2 Identifying a Failure 38
4.2.3 Downloading Error Log Information 44
4.3 Maintenance Precautions 44
4.3.1 Replacement Precautions 44
4.3.2 Precautions for Expansion 46
4.3.3 Precautions for Reduction 47
Chapter 5 Preparations Required for Maintenance 49
.1 Preparing Tools Required for Maintenance 49
.2 Switching the
Mode Switch to Service Mode 0
.3 Checking the Operating Condition and Resource Usage Status 0
.3.1 Checking the Operating Condition of a Physical Partition or
Logical Domain 0
.3.2 Checking the Assignment Status of I/O Devices 1
.3.3 Checking the Usage Status of the HDD/SSD 2
.4 Enabling the Removal of a
HDD/SSD 2
.4.1 How to Identify the HDD/SSD Slot 2
.4.2 Releasing an HDD/SSD From the System
. Stopping the Entire System 6
. .1 Stopping the System With the XSCF Command 6
. .2 Stopping the System From the Operation Panel 7
.6 Saving Setting Information and Configuration Information 8
Fujitsu SPARC M12-1 Service Manual • January 2023iv

.6.1 Saving XSCF Setting Information 8
.6.2 Saving Logical Domain Configuration Information and
OpenBoot PROM Environment Variables 8
.7 Releasing a FRU From the System With the replacefru Command 60
.8 Accessing a FRU 62
.8.1 Removing the Power Cords 62
.8.2 Removing the Cables 63
.8.3 Pulling the SPARC M12-1 Out From the
Rack 64
.8.4 Opening the Fan Cover 6
.8. Removing the Upper Cover 67
.8.6 Removing the Air Duct and PSUBP Cover 67
.8.7 Releasing the Cable Guide Lock 69
Chapter 6 Understanding the Preparations for Restoring the System 1
6.1 Restoring the Server 71
6.1.1 Locking the Cable Guide 71
6.1.2 Installing the
Air Duct and PSUBP Cover 72
6.1.3 Installing the Upper Cover 74
6.1.4 Closing the Fan Cover 7
6.1. Putting the SPARC M12-1 Into the Rack 76
6.1.6 Installing the Power Cords 78
6.2 Incorporating a FRU Into the System With the replacefru Command
80
6.3 When Replacing the MBU/PSUBP 81
6.3.1 Setting the
Time 82
6.3.2 Confirming the Firmware Version 82
6.3.3 When the System is Configured With a Hardware RAID 83
6.4 Diagnosing a Replacement FRU 83
6. Restoring Setting Information and Configuration Information 8
6. .1 Restoring XSCF Setting Information 8
6. .2 Restoring Logical Domain Configuration Information and
OpenBoot PROM Environment Variables 8
Contents v

6.6 Incorporating the HDD/SSD 88
6.7 Checking the FRU Status After Maintenance 90
6.8 Returning the Mode Switch to Locked Mode 91
6.9 Starting the System 91
6.9.1 Starting the System With an XSCF Command 91
6.9.2 Starting the System From the Operation Panel 92
Chapter Maintenance Flow 93
7.1 Maintenance Workflow 93
7.2 FRU Replacement
Workflow 9
7.2.1 Active Replacement 9
7.2.2 System-Stopped Replacement 99
7.3 FRU Addition Workflow 106
7.3.1 Active Addition 106
7.3.2 System-Stopped Addition 107
7.4 FRU Removal Workflow 113
7.4.1 Active Removal 113
7.4.2 System-Stopped Removal 11
Chapter 8 Maintaining the PCI Express Cards 123
8.1 Before Maintenance on a PCIe Card 123
8.2 PCIe Card
Configuration 123
8.3 Removing a PCIe Card 124
8.3.1 Accessing a PCIe Card 12
8.3.2 Removing a PCIe Riser 12
8.3.3 Removing a PCIe Card 127
8.4 Installing a PCIe Card 127
8.4.1 Installing a PCIe Card 128
8.4.2 Installing a PCIe Riser 128
8.4.3 Restoring the Server 129
Chapter 9 Maintaining Internal Storage 131
9.1 Before Maintenance on an HDD/SSD 131
9.2 HDD/SSD Configuration 131
Fujitsu SPARC M12-1 Service Manual • January 2023vi

9.3 Removing an HDD/SSD 133
9.4 Installing an HDD/SSD 13
Chapter 10 Maintaining the HDD Backplane 13
10.1 Before Maintenance on the HDDBP 137
10.2 Location of the HDDBP 137
10.3 Removing the HDDBP 138
10.3.1 Accessing the HDDBP 138
10.3.2 Removing the HDDBP 139
10.4 Installing the HDDBP 142
10.4.1 Installing the HDDBP 142
10.4.2 Restoring
the Server 144
Chapter 11 Maintaining the Power Supply Units 14
11.1 Before Maintenance on a PSU 147
11.2 PSU Configuration 147
11.3 Removing a PSU 148
11.3.1 Accessing a PSU 149
11.3.2 Removing a PSU 1 0
11.4 Installing a PSU 1 0
11.4.1 Installing a PSU 1 0
11.4.2 Restoring the Server 1 1
Chapter 12 Maintaining
the PSU Backplane 153
12.1 Before Maintenance on the PSUBP 1 3
12.2 Location of the PSUBP 1 3
12.3 Precautions for PSUBP Maintenance 1 4
12.4 Removing the PSUBP 1
12.4.1 Accessing the PSUBP 1
12.4.2 Removing the PSUBP 1 6
12. Installing the PSUBP 1 9
12. .1 Installing the PSUBP 1 9
12. .2 Restoring the Server 161
Chapter 13 Maintaining
the Cable Kit 163
Contents vii

13.1 Before Maintaining the Cable Kit 163
13.2 Location of the Cable Kit 163
13.3 Removing the Cable Kit 164
13.3.1 Accessing the Cable Kit 164
13.3.2 Removing the Cable Kit 16
13.4 Installing the Cable Kit 168
13.4.1 Installing the Cable Kit 168
13.4.2 Restoring the Server 170
Chapter 14 Maintaining the Operation Panel 1 1
14.1 Before Maintenance on the OPNL 171
14.2 Location of the OPNL 171
14.3 Removing the OPNL 172
14.3.1 Accessing the OPNL 172
14.3.2 Removing the OPNL 173
14.4 Installing the OPNL 174
14.4.1 Installing the OPNL 174
14.4.2 Restoring the Server 17
Chapter 15 Maintaining the Fan Units 1
1 .1 Before Maintenance on
the FANU 177
1 .2 FANU Configuration 177
1 .3 Removing a FANU 178
1 .3.1 Accessing a FANU 179
1 .3.2 Removing a FANU 179
1 .4 Installing a FANU 180
1 .4.1 Installing a FANU 180
1 .4.2 Restoring the FANUs and Server 180
Chapter 16 Maintaining the Motherboard Unit/Memory 181
16.1 Before Maintenance on the MBU and Memory 181
16.2 Location
of the MBU 181
16.3 Memory Locations 182
16.4 Precautions for MBU Replacement 184
Fujitsu SPARC M12-1 Service Manual • January 2023viii

16. Removing the MBU and Memory 18
16. .1 Accessing the MBU 18
16. .2 Removing Memory 186
16. .3 Removing the MBU 188
16. .4 Switching the SD Card 192
16.6 Installing the MBU and Memory 19
16.6.1 Installing the MBU 19
16.6.2 Installing Memory 199
16.6.3 Restoring the Server 199
Appendix A Component List 201
Appendix B Component
Specifications 203
B.1 MBU 203
B.2 PSU 204
B.3 FANU 204
B.4 HDD/SSD 20
B. PCIe Card 20
B.6 Backplanes 206
B.7 OPNL 207
Appendix C Oracle Solaris Troubleshooting Commands 209
C.1 iostat Command 209
C.2 prtdiag Command 211
C.3 prtconf Command 213
C.4 netstat Command 21
C. ping Command 216
C.6 ps Command 217
C.7 prstat Command 219
Appendix D External Interface Specifications 221
D.1 Serial Port 221
D.1.1 Wire Connection Chart for Serial Cables 222
D.2 USB Port 222
D.3 SAS Port 223
Contents ix

D.4 RESET Switch 223
Appendix E Removing the Lithium Battery 225
E.1 Location of the Lithium Battery 22
E.2 Removing the Lithium Battery 226
Index 22
Fujitsu SPARC M12-1 Service Manual • January 2023x

Preface
This document describes the maintenance procedures for the Oracle or Fujitsu
SPARC M12-1
This document can also be used as a disassembly procedure for disposal or recycling
The maintenance work should be performed by service engineers and/or field
engineers
Fujitsu SPARC M12 is sold as SPARC M12 by Fujitsu in Japan
Fujitsu
SPARC M12 and SPARC M12 are identical products
Audience
This document is intended for trained technicians and authorized service personnel
who have been instructed on the hazards within the equipment and are qualified to
remove and replace hardware. They may be called service engineers or field engineers.
Related Documentation
All documents for your server are available online at the following locations
■Sun
Oracle software-related documents (Oracle Solaris, etc )
https://docs oracle com/en/
■Fujitsu
documents
Global site
https://www fujitsu com/global/products/computing/servers/unix/sparc/
downloads/manuals/
Japanese site
xi

Documentation Related to the SPARC M12
Manual Names
(*1)
Fujitsu SPARC M12 Product Notes
Fujitsu SPARC M12 Quick Guide
Fujitsu SPARC M12 Getting Started Guide (*2)
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 Im ortant Legal and Safety Information (*2)
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 Safety and Com liance Guide
Software License Conditions for Fujitsu SPARC M12 and Fujitsu M10/SPARC M10
Fujitsu SPARC
M12 and Fujitsu M10/SPARC M10 Security Guide
Fujitsu SPARC Servers/SPARC Enter rise/PRIMEQUEST Common Installation Planning Manual
Fujitsu SPARC M12-1 Installation Guide
Fujitsu SPARC M12-2 Installation Guide
Fujitsu SPARC M12-2S Installation Guide
Fujitsu SPARC M12 PCI Card Installation Guide
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 System O eration and Administration Guide
Fujitsu SPARC M12 and Fujitsu
M10/SPARC M10 Domain Configuration Guide
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 RCIL User Guide (*3)
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 XSCF Reference Manual
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 XSCF MIB and Tra Lists
Fujitsu SPARC M12-1 Service Manual
Fujitsu SPARC M12-2/M12-2S Service Manual
Crossbar Box for Fujitsu SPARC
M12 and Fujitsu M10/SPARC M10 Service Manual
PCI Ex ansion Unit for Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 Service Manual
Fujitsu SPARC M12 and Fujitsu M10/SPARC M10 Glossary
External USB-DVD Drive user guide
*1 The listed manuals are subject to chan e without notice.
*2 Printed manuals are provided with the product.
*3 This document
applies specifically to the SPARC M12/M10 and FUJITSU ETERNUS disk stora e system.
https://www fujitsu com/jp/products/computing/servers/unix/sparc/downloads/
manual/
The following table lists documents related to SPARC M12 systems
Fujitsu SPARC M12-1 Service Manual • January 2023xii

Font/Symbol Meaning Example
A
aBbCc123 What
you type, when contrasted with on-screen
computer output.
This font is used to indicate an example of
command input.
XSCF> adduser jsmith
AaBbCc123 The
names of commands, files, and directories;
on-screen computer output.
This font is used to indicate an example of
command output in the frame.
XSCF> showuser -P
User Name:
jsmith
Privileges: useradm
auditadm
Italic Indicates the name of a reference manual. See the Fujitsu SPARC M12-2S
Installation Guide.
" " Indicates the names of chapters, sections, items,
buttons, or menus.
See "Chapter 2 Network Connection."
Notes on Safety
Read the following documents thoroughly before using or handling the SPARC M12
■Fujitsu
SPARC M12 and Fujitsu M10/SPARC M10 Important Legal and Safety
Information
■Fujitsu
SPARC M12 and Fujitsu M10/SPARC M10 Safety and Complian e Guide
Text Conventions
This manual uses the following fonts and symbols to express specific types of
information
Command Syntax in the Text
While the XSCF commands have a section number of (8) or (1), it is omitted from the
text
For details on the commands, see the Fujitsu SPARC M12 and Fujitsu M10/SPARC
M10 XSCF Referen e Manual
Preface xiii

Syntax of the Command-Line Interface
(CLI
The command syntax is as follows:
■A
variable that requires the input of a value is in Italics
■An
optional element is enclosed in []
■A
group of options for an optional keyword is enclosed in [] and delimited by |
Document Feedback
If you have any comments or requests regarding this document, please take a
moment to share them with us Along with the manual code, manual title, and page
number, state your points specifically at one of the following websites:
■Global
site
https://www fujitsu com/global/contact/
■Japanese
site
https://www fujitsu com/jp/products/computing/servers/unix/sparc/contact/
Fujitsu SPARC M12-1 Service Manual • January 2023xiv

Warning
- "WARNING" indicates a potential hazard that could result in death or
serious personal injury if the user does not perform the procedure correctly
Caution
- "CAUTION" indicates a potential hazard that could result in minor or
moderate personal injury if the user does not perform the procedure correctly This
also indicates that damage to the unit itself or other property may occur if the user
does not perform the procedure correctly
Chapter 1
Before Starting Maintenance Work
This chapter describes the safety precautions that must be observed before starting
any maintenance work
Note the meanings of each of the following symbols and labels to ensure that the
work is done correctly
■Warning/Caution
Indications
■Labels/Tags
■Safety
Precautions
■Precautions
on Static Electricity
■Other
Precautions
■Emergency
Power Off
1.1 Warning/Caution Indications
This manual uses the following conventions to indicate warning and alert messages,
which are intended to prevent injury to the user and others as well as damage to
property
1

Caution -
Do not remove the labels or tags
Note
- The contents of the labels and ta s described here may differ from those that are
actually affixed to the chassis.
A
B
1.2 Labels/Tags
This section describes the labels and tags attached to the SPARC M12-1
Observe the precautions of the standard labels attached to the SPARC M12-1 when
performing maintenance
■The
system name plate label (A in Figure 1-1) describes the model number, serial
number, manufacture date, rated voltage/current, number of phases, frequency,
and weight required for maintenance and management
■The
standard label (B in Figure 1-1) describes precautions and the following
certification standards
- Safety: NRTL/C, BIS
- Radio wave: VCCI, FCC, ICES, KCC
- Safety and radio wave: CE, CCC, BSMI, RCM, EAC
Figure 1-1
Locations of the System Name Plate Label and Standard Label
Fujitsu SPARC M12-1 Service Manual • January 20232

Caution
- Observe the following precautions to protect yourself when performing
maintenance
■The
RFID tag carries an Asset ID The RFID tag is affixed to the operation panel
Figure 1-2
RFID Tag
1.3 Safety Precautions
■Observe
all the precautions, warnings, and instructions described on the SPARC
M12-1
■Do
not insert foreign objects into the openings in the SPARC M12-1 Any such
foreign object could come into contact with high-voltage circuitry or could short
circuit the components, causing a fire or an electric shock
■Contact
our service engineer to inspect the SPARC M12-1
Safety precautions on electricity
■Confirm
that the voltage and frequency of your input power supply match the
electric rating described on the system name plate label affixed on the server
■Wear
a wrist strap when handling internal storage (HDD/SSD), a motherboard
unit, memory, or other printed boards
■Use
grounded power outlets
C apter 1 Before Starting Maintenance Work 3

Caution
- Observe the precautions related to electrostatic discharge (ESD) as
described in Table 1-1 to ensure the safety of personnel and the system
Table 1-1
Precautions on ESD
Item Precaution
Wrist strap Wear an antistatic wrist strap when handlin printed boards and
components with electronic components mounted.
ESD mat An approved ESD mat provides protection from static dama e
when used with a wrist strap. The mat also acts as a cushion to
protect the small parts that are attached to printed boards.
Antistatic ba /
ESD safe packa in box
After removin a printed board or component, place it in the
antistatic ba or ESD safe packa in box.
■Do
not attempt to make any mechanical or electrical modifications Fujitsu shall
not be responsible for the regulatory compliance of a SPARC M12-1 that has been
modified
Rack-related safety precautions
■The
racks should be fixed on the floor, ceiling, or the adjacent frame
■The
racks may be supplied with a quakeresistant options kit The use of the
quakeresistant options kit prevents the rack from falling over when the SPARC
M12-1 slides out on slide rails, either for installation or maintenance
■Prior
to installation or maintenance, a safety assessment should be conducted by
our service engineer in the following cases:
- When the quakeresistant options kit is not supplied and the rack is not fixed to
the floor with bolts: Confirm safety by checking whether the rack could fall over,
etc when
the SPARC M12-1 is pulled out on the slide rails
- When the rack is to be installed on a raised floor: Confirm that the raised floor
can bear the load when the SPARC M12-1 is pulled out on the slide rails
■If
the SPARC M12-1 is mounted at the 20U level or higher, use a step ladder
■If
multiple SPARC M12-1 machines are mounted in a rack, perform maintenance
for each of them
For details on the rack, see "Chapter 2 Planning and Preparing for System
Installation" in the Fujitsu SPARC M12-1 Installation Guide
1.4 Precautions on Static Electricity
Fujitsu SPARC M12-1 Service Manual • January 20234

Caution
- Do not connect the wrist strap clip to the ESD mat By connecting the wrist
strap clip to the chassis, the operator and components have the same electrical
potential, thus eliminating the danger of static damage
A
B
Caution
- Observe the following precautions to ensure the safety of the system
How to use a wrist strap
Wear a wrist strap in such a way that the inner metal surface (A in Figure 1-3) of the
wrist strap band is in contact with your skin Connect the clip (B in Figure 1-3)
directly to the chassis
Figure 1-3
Wrist Strap Connection Destinations
1.5 Other Precautions
■The
printed boards in the SPARC M12-1 can be easily damaged by static
electricity To prevent damage to the printed boards, wear a wrist strap and
ground it to the SPARC M12-1 prior to starting maintenance
C apter 1 Before Starting Maintenance Work 5

Caution
- In an emergency (such as when smoke or flames are coming from the
SPARC M12-1), immediately stop using the machine and turn off the input power
Regardless of the operation you are performing, give top priority to fire prevention
■If
excessive force is applied to the motherboard unit, the components mounted on
the printed boards could be damaged When handling the motherboard unit,
observe the following precautions:
■Handle
the motherboard unit by holding it by the handle
■When
removing the motherboard unit from its packaging, keep it horizontal
until you lay it on the cushioned ESD mat
■Connectors
and components on the motherboard unit have thin pins that bend
easily Therefore, do not place the motherboard unit on a hard surface
■Be
careful not to damage the small parts mounted on both sides of the
motherboard unit
■The
heat sinks can be damaged by incorrect handling Do not touch the heat sinks
with your hands or other objects while replacing or removing motherboard units
If a heat sink becomes disconnected or is broken, obtain a replacement
motherboard unit When storing or carrying a motherboard unit, ensure that the
heat sinks are sufficiently protected
■When
removing a cable such as a LAN cable, if you cannot reach the latch lock of
the connector, use a flathead screwdriver to push the latch and release the cable If
you use force to remove the cable, the LAN port of the motherboard unit or a PCI
Express (PCIe)
card may be damaged
■Do
not use any power cords other than those specified
■Check
the appearance of the products before starting work When unpacking
them, confirm that no unit is deformed, no connector is damaged, and there are no
other such defects
Do not mount the products that have a defect in the appearance Mounting a
product that has a defect in appearance may
damage the SPARC M12-1
1.6 Emergency Power Off
This section describes the procedure for powering off the system in an emergency
1 Remove
all the power cords from the power supply units.
For details, see "5 8 1 Removing the Power Cords "
Fujitsu SPARC M12-1 Service Manual • January 20236